Partner Success Manager

About Us Ocado Group is a pioneering technology-driven global software and robotics platform, headquartered in the UK and established in 2000. Initially, we achieved remarkable success as a leading online grocery retailer in the UK, transforming the industry through an extensive product selection, flexible delivery options, and unparalleled order accuracy. With a perfected business model, we have expanded our success internationally via the Ocado Smart Platform (OSP) – a comprehensive solution that encompasses e-commerce, supply chain management, robotic fulfillment, and last-mile logistics. In South Korea, we are collaborating with Lotte Shopping to revolutionize their online grocery operations. As our Partner Success Manager, you will serve as the "Trusted Advisor" to Lotte's leadership, leveraging the full potential of OSP to capture the local market. About the Role The Partner Success Manager will act as the principal liaison for Lotte, ensuring effective utilization of OSP for optimal performance and business impact. You will collaborate with Lotte to pinpoint areas for enhancement and drive business value. Your advisory role will encompass various aspects of OSP, including in-store fulfillment, automated fulfillment, last-mile logistics, and general software configuration. This entrepreneurial, high-impact position requires a data-driven approach to narrative building that fosters organizational change and operational excellence within the Lotte account. You will navigate both high-level leadership meetings and the operational floor seamlessly. The position is based in Seoul, with occasional travel required to operational locations throughout Korea, including Busan. Serve as the primary contact for Lotte’s operational teams, covering the entire OSP ecosystem, including fulfillment, supply chain, and last-mile operations. Continuously assess operational KPIs to identify opportunities for improvement and lead change management initiatives, such as optimizing in-store picking processes. Act as a "Trusted Advisor" to Lotte's leadership, proactively influencing their strategic direction through data-driven business proposals. Facilitate operational transformations at Lotte, from problem identification to successful solution implementation. Oversee the seamless rollout of new OSP features and products, ensuring Lotte is operationally prepared for each deployment. Function as the central "connector" between Lotte’s business units and Ocado’s global internal teams to drive complex projects from inception to completion and share best practices. Balance Lotte’s operational needs with Ocado’s contractual commitments and commercial growth objectives.

Join New Relic as a Senior Technical Success Manager and be at the forefront of ensuring customer satisfaction and success. In this pivotal role, you will work closely with clients to understand their needs, provide technical guidance, and drive the adoption of our platform. Your expertise will empower customers to maximize the value they receive from our solutions, fostering long-term partnerships and helping them achieve their business objectives.

Join our dynamic team at Toss Bank as a Customer Success Manager in the Customer Experience Team. You'll play a crucial role in enhancing client interactions and satisfaction by developing and implementing strategies focused on improving customer service policies and operations.About the Team:The Customer Experience Team at Toss Bank is dedicated to optimizing the consulting experience for our customers.We establish and operate policies aimed at improving the overall customer experience.Our team analyzes Voice of Customer (VOC) data to address client issues effectively.We identify pain points through VOC analysis and work on necessary improvements.Your Responsibilities:Design and enhance the overall structure of customer service operations and consulting policies.Work towards operational efficiency and cost reduction in customer service.Act as a VOC translator, conveying service feedback in customer language and translating it for our product teams.Create manuals and Q&A documents to guide consulting team members in professional customer interactions.Interpret VOC data to enhance service policies from the customer’s perspective.Collaborate with various stakeholders, including consulting systems and product teams, to implement improvement initiatives for a better customer experience.We Are Looking For:While experience in customer service is a plus, we welcome applicants from diverse backgrounds without prior experience.Strong communication skills to simplify complex information and provide clear guidance are essential.Experience in data-driven problem analysis and improvement is highly valued.We seek individuals who have taken ownership of improvement projects beyond their assigned tasks.Attention to detail paired with the ability to execute rapidly is crucial.Proficiency in statistical tools such as SQL, Python, or R for data extraction and analysis is a bonus.Experience in the financial sector or customer service planning in fintech is advantageous.Resume Tips:Detail your motivation for applying to the Customer Success Manager position and your goals post-joining.Provide comprehensive information about your experience with financial products, highlighting specific strengths.Share experiences where you identified customer issues and led improvements.Application Process:Submissions > Job Interview > Cultural Fit Interview > Reference Check > Offer Negotiation > Final Acceptance and OnboardingImportant Notes:False information in your resume or any disciplinary issues in your work history may lead to disqualification.Applicants with disabilities or who are national veterans will receive preferential treatment in accordance with relevant laws.A Note to Future Colleagues:“At Toss Bank, our customer service embodies the best app experience, reducing customer inquiries and saving their valuable time.”We engage in the planning stages of various banking products, proactively identifying and addressing customer pain points.If you're eager to experience all facets of the banking domain, don't hesitate to join Toss Bank!

Role Overview The Customer Success Manager at Datadog builds strong connections with customers throughout South Korea. This role centers on guiding new users through onboarding, identifying opportunities for up-selling and cross-selling, and ensuring clients get the most from Datadog’s products. Acting as the customer’s advocate inside the company, the Customer Success Manager works to deliver a positive experience while spotting ways to help customers grow with Datadog. What You Will Do Onboard new customers and help them adopt Datadog’s solutions Identify and pursue up-sell and cross-sell opportunities Understand each customer's unique goals and challenges Communicate the value of Datadog’s platform to a variety of stakeholders Represent the customer’s interests within Datadog Workplace and Culture Datadog values a collaborative and creative office environment. The Seoul team works in a hybrid setup, supporting both in-office and remote work to promote a healthy work-life balance tailored to individual needs.

Veeva Systems is a mission-driven organization, leading the way in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the most rapidly growing SaaS companies in history, we achieved over $2 billion in revenue last fiscal year, with substantial growth opportunities ahead.At Veeva, our core values include: Doing the Right Thing, Customer Success, Employee Success, and Speed. We are not just a typical public company; in 2021, we made history by becoming a public benefit corporation (PBC), which legally binds us to balance the interests of customers, employees, society, and investors.Join us in our mission to transform the life sciences industry, as we strive to make a positive and lasting impact on our customers, employees, and communities.The RoleWe are seeking a proactive Customer Success Manager (CSM) to become a vital part of our team in Korea, concentrating on ensuring our customers successfully utilize Veeva Safety. Ideal candidates will possess extensive life sciences expertise and a passion for helping clients unlock the full value of their Veeva solutions. As a key member of our Customer Success Management team, you will collaborate closely with customers, serving as a trusted advisor for their Veeva Safety initiatives. Your responsibilities will include building robust customer relationships, understanding their success metrics, and guiding them on best practices to achieve their business objectives with Veeva Safety. You will proactively identify areas for enhancement, stimulate solution adoption, and ensure customers derive maximum value from their investments. Additionally, you will monitor necessary product enhancements in relation to Korean regulatory requirements and collaborate with the Product Manager team to gather customer feedback. This is a full-time, permanent role based in our Seoul office. This position is highly customer-focused, and while your primary workspace will be the Seoul office, you should be prepared to travel to customer sites across Korea as needed.

Role overview The Customer Success Manager, Advertising Solutions, at OpenAI in Seoul, South Korea, focuses on supporting clients as they implement and use OpenAI’s advertising technologies. The goal is to help customers achieve meaningful results while building trust and lasting partnerships. What you will do Collaborate with clients to understand their advertising objectives and challenges. Guide customers through both the initial setup and ongoing use of OpenAI’s advertising solutions. Build strong relationships by providing tailored support and maintaining proactive communication. Assist customers in getting the most value from OpenAI’s advertising technologies.

Veeva Systems is a purpose-driven organization and a trailblazer in the industry cloud, dedicated to accelerating the delivery of therapies to patients by life sciences companies. As one of the fastest-growing SaaS enterprises in history, we achieved over $3B in revenue last fiscal year and have significant growth potential ahead. At Veeva, our core values guide us: Doing the Right Thing, Ensuring Customer Success, Promoting Employee Success, and Maintaining Speed. We are not just any public company; we made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of customers, employees, society, and investors. Join us in our mission to transform the life sciences industry, as we strive to make a positive impact on our customers, employees, and communities.

Join Speak as a Senior Customer Success Manager specializing in the Korean market. In this pivotal role, you will be responsible for driving customer engagement, ensuring client satisfaction, and fostering long-term relationships with our customers. Your expertise will be crucial in guiding clients through their journey with our innovative solutions, ensuring they achieve their goals and derive maximum value from our offerings.

About AirwallexAirwallex stands as a pioneering unified payments and financial platform designed for global enterprises. Leveraging a unique blend of proprietary infrastructure and cutting-edge software, we empower more than 200,000 businesses worldwide—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—with fully integrated solutions for everything from business accounts and payments to spend management and treasury services, all facilitated at a global scale.Founded in Melbourne and now boasting a diverse team of over 2,000 innovative professionals across 26 global offices, Airwallex is valued at $8 billion. Supported by leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, we are at the forefront of developing the future of global payments and finance. If you’re eager to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek dynamic builders with a founder's mindset who aspire to create real impact, accelerate their learning, and take full ownership of their work. You will bring significant expertise and insightful thinking to the table, driven by our mission and operating principles. Your ability to act swiftly with sound judgment, coupled with a deep curiosity, will enable you to make principled decisions while balancing speed and thoroughness.Collaboration and humility are key traits we admire; you will transform innovative ideas into tangible products and ensure tasks are completed from inception to fruition. Utilizing AI to enhance efficiency and problem-solving capabilities will be a part of your role. Here, you will confront complex, high-stakes challenges alongside remarkable teammates and expand your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.Your RoleAs the Channel Partnerships Manager reporting to the Marketing Director for East Asia, you will lead our partner and field marketing initiatives in Korea, serving as the strategic architect for our brand and customer acquisition in this pivotal market. You will be the primary force behind our local presence, shaping how Airwallex connects with Korean entrepreneurs and businesses, effectively bridging our global vision with local execution.Your responsibilities will include fostering and expanding key partner relationships to enhance brand visibility and customer acquisition. Acting as our local subject matter expert, you will adapt global messaging and identify unique growth opportunities to ensure cultural and market relevance. Collaboration with cross-functional teams in Marketing, Sales, and Corporate Affairs will be essential as you drive our success in this region.

Join agoda as a Senior Regional Manager in Customer and Partner Operations based in Seoul. In this dynamic role, you will lead our efforts to enhance customer satisfaction and strengthen partnerships across the region. You will be responsible for developing operational strategies that drive efficiency and growth while ensuring our partners receive exceptional support and resources. Your leadership will be crucial in shaping the future of our operations and fostering collaborative relationships that benefit both our customers and partners.

Veeva Systems is a mission-driven organization and a pioneer in the industry cloud, dedicated to helping life sciences companies accelerate the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $3 billion in revenue last fiscal year, with significant growth potential ahead. Our core values at Veeva include: Do the Right Thing, Customer Success, Employee Success, and Speed. We stand out as a public company that made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors. We invite you to join us in transforming the life sciences industry, as we strive to make a positive impact on our customers, employees, and communities.The RoleAt Veeva, we are modernizing RTSM for Life Sciences. In this position, you will lead a team of Validation Analysts and Customer Success Associates (CSA), with a strong emphasis on customer success from implementation through to ongoing support. As the Practice Manager, you will guide a team renowned for its excellence in software implementation delivery.Your management approach will focus on operational excellence, which includes:Ensuring both customer and employee successLeading with hands-on and strategic initiativesFostering a positive and productive work environmentImplementing new practices to support excellence in deliveryCreating innovative materials to enhance service deliveryCollaborating with global and cross-functional teams to achieve optimal outcomes

Role Overview Datadog is looking for a Customer Success Manager based in Seoul, South Korea. This role centers on helping existing customers get the most from Datadog’s products. The Customer Success Manager guides onboarding, supports adoption, and identifies opportunities for upselling and cross-selling. Building strong relationships is at the heart of this position, both with customers and internal teams. What You Will Do Drive product adoption by guiding customers through onboarding and ongoing engagement Advocate for customer needs within Datadog to ensure a positive experience Spot opportunities for growth, including upsell and cross-sell Use a clear methodology to understand each customer’s unique requirements Communicate the value of Datadog’s products in ways that resonate with clients Work Environment Datadog fosters a culture built on relationships, collaboration, and creativity. The Seoul office operates on a hybrid model, supporting flexibility and work-life balance.

Join aleph as a Senior Sales Manager (Senior Client Partner) in Seoul, South Korea. In this pivotal role, you will drive our sales strategy and foster relationships with key clients. Your leadership will be essential in achieving sales targets and delivering exceptional service. We are looking for a dynamic individual who thrives in a fast-paced environment and is passionate about client success.

Join Our Team! The Customer Success Manager (CSM) team at ChannelTalk is dedicated to ensuring the long-term success of our key clients. We are the partners who identify complex business challenges in the field and solve them through strategies for product utilization, onboarding, and business consulting.Our primary goal is not just post-contract management, but to empower customers to achieve real results through ChannelTalk. This helps us maintain high retention rates and play a crucial role in delivering and spreading new features and values to our clients, embodying the essence of 'sales completion'.Team members leverage exceptional sales capabilities alongside a deep understanding of diverse industries, customer-centric thinking, and strategic communication skills to foster mutual growth with clients.

Join Our Dynamic TeamAs a Recruiting Business Partner at Toss, you will be part of the Recruiting Tribe within the RBP Team.Our RBP Team serves as a strategic partner dedicated to resolving all HR issues to achieve the business goals of the organization, manage engagement and change, and support talent density maintenance.We welcome proactive individuals who can lead their roles without regard to seniority, coming together to solve recruitment challenges.Our mission is to safeguard the talent density of Toss as we continue to grow and create a recruitment culture that provides market insights.Key ResponsibilitiesCollaborate closely with leaders and operational teams as a Business Partner to strategize and execute various recruitment strategies based on a deep understanding of business needs and roles.Manage and network talent pipelines across various industries, including IT, startups, and finance, ensuring the right talent is recruited effectively.Identify and address recruitment barriers, establishing data-driven strategic recruitment plans to achieve targets.Enhance the Toss community’s recruitment brand through content discovery, planning, and operational tasks.Ideal Candidate ProfileWe are looking for individuals with diverse recruitment experience across various industries, including IT and startups.Candidates who can proactively identify recruitment issues and devise data-driven strategies to solve these challenges are highly desirable.Experience in direct sourcing via platforms and actively building candidate relationships is a plus.We seek those who have optimized recruitment inefficiencies during organizational scaling and have experience in planning new strategies.

Company OverviewCoupang Eats Services is dedicated to establishing a differentiated strategy for delivery services, enhancing support for customers, store owners, and delivery partners alike.We aim to provide an exceptional customer experience by delivering food quickly and safely anytime, anywhere, while ensuring stable sales opportunities for store owners through our comprehensive one-stop service from order to delivery and customer interaction.Our team, composed of experts from various fields, works as a cohesive unit to understand and research the values desired by customers, store owners, and delivery partners, driving innovation and paradigm shifts.Role OverviewThe CXM team is responsible for managing all customer feedback directed to Coupang Eats Services, performing operations such as data analysis and call monitoring to resolve issues and enhance customer satisfaction.The team is segmented to focus not only on regular customers but also on Eats Delivery Partners and store operations, maximizing satisfaction through all activities.Additionally, we have a Risk Management team that swiftly addresses critical issues from customers, delivery partners, and stores, ensuring service quality by monitoring risks and establishing dispute resolution policies and preventive measures.Key ResponsibilitiesIdentify improvement items based on data analysis - Collect, process, and analyze various evidence and data for logical decision-making, suggesting improvement items based on analysis results.Establish and report improvement plans - Detail the identified improvements into actionable plans, regularly reporting progress and outcomes to stakeholders.Project management - Lead small-scale projects from planning through execution and completion, managing schedules, resources, and quality to meet objectives.Development and deployment of Eats Delivery Partner App features - Define requirements for new and improved functionalities, conduct testing and quality assurance post-development, plan and execute feature deployment, and monitor performance post-launch for feedback integration.

Join Our Team! The Customer Success Manager (CSM) team at Channel Talk is dedicated to being a key partner in ensuring the long-term success of our major clients.Our CSM team is integral to Channel Talk's revenue generation, diligently uncovering business challenges and crafting strategies for product utilization and consulting that drive tangible results for our clients. Our primary mission is to connect these achievements to customer retention and upselling opportunities.This role transcends basic customer management; it involves growing revenue within your client portfolio and ensuring that Channel Talk becomes an indispensable asset to our customers' businesses.

As the Director of Customer Success for the APAC region at speak, you will lead our efforts to ensure our clients achieve their desired outcomes and derive maximum value from our offerings. You will be responsible for developing and executing strategies that enhance customer satisfaction, retention, and growth. This role requires exceptional leadership skills, a customer-centric mindset, and a deep understanding of the APAC market.

Join Toss Securities as an HR Business Partner!At Toss Securities, our HRBP plays a pivotal role by acting as the Chief Human Resources Officer (CHRO) for their designated organization. This role requires close collaboration with the leadership group, including the CEO and Heads of various departments, within a horizontally structured and highly flexible work environment.As a strategic business partner, you will oversee the entire HR cycle from onboarding to offboarding, driving the growth and success of your organization and the broader Toss community.About the Team You Will JoinYou will be part of the People Solution Partner Team within the People & Culture Division, working collaboratively with team members and fellow HRBPs.Your Key ResponsibilitiesDesign and implement HR strategies that support sustainable innovation at Toss Securities, continuously planning, developing, and enhancing related policies and systems.Engage in ideation and strategic discussions with colleagues to drive organization-wide institutional changes based on a deep understanding of business operations.Facilitate regular discussions with the leadership group to identify optimal solutions that propel organizational success.Support the design and restructuring of organizational structures that align with the growth phases of your designated teams.Execute on HR cycles, including workforce planning and placement, organizational design, career development, compensation, and leadership coaching, utilizing a strong understanding of technology trends to enhance the engineering culture.Participate in the planning and improvement of policies and systems that affect the entire Toss community.Contribute to new business planning and incubating stages by defining and setting up necessary workforce needs.Ideal Candidate ProfileMinimum of 4 years of experience in Human Resource Management (HRM), including compensation and evaluation, or equivalent experience.A mindset geared towards 'unlearning'—the ability to adapt and reshape existing knowledge to thrive in new environments.Exceptional logical persuasion skills with flexible communication abilities.Strong adaptability and drive in a fast-paced environment.Join Our Journey at Toss SecuritiesThe hiring process includes document submission, job interviews, cultural fit interviews, reference checks, negotiation of terms, and final acceptance.Please NoteFalse information in your resume or disciplinary issues in your work history may lead to cancellation of the hiring process.Individuals who are prohibited from hiring under Toss Securities' regulations may also have their applications canceled.We provide preferential treatment to disabled individuals and those eligible for national veterans’ benefits in accordance with relevant laws.A Message for Potential Colleagues"If you are eager to create exhilarating success stories in the world’s fastest-growing securities firm and experiment with flexible HR policies in an IT startup environment, now is the perfect time to join us!"

Role overview Tosscareers seeks a Recruiting Business Partner based in Seoul with a proven background in recruitment or HR management. This position plays a key role in shaping and carrying out talent acquisition strategies throughout the company. What you will do Partner with teams across departments to understand and forecast hiring needs Create and improve recruitment strategies to attract qualified candidates Support Tosscareers' employer brand through thoughtful engagement and clear communication Maintain a positive and respectful experience for every candidate Build and nurture relationships with potential future hires Requirements Minimum 7 years of experience in recruitment or HR management Strong skills in collaboration and communication Background in developing and implementing hiring strategies