Customer Success Manager, Advertising Solutions

Role overview The Customer Success Manager, Advertising Solutions, at OpenAI in Seoul, South Korea, focuses on supporting clients as they implement and use OpenAI’s advertising technologies. The goal is to help customers achieve meaningful results while building trust and lasting partnerships. What you will do Collaborate with clients to understand their advertising objectives and challenges. Guide customers through both the initial setup and ongoing use of OpenAI’s advertising solutions. Build strong relationships by providing tailored support and maintaining proactive communication. Assist customers in getting the most value from OpenAI’s advertising technologies.

Welcome to the Daangn Team!At Daangn, we strive to create an environment where individuals can grow alongside the company as we expand.Our recruitment team is here to ensure that you can engage in meaningful discussions with amazing colleagues. Introducing the Advertising Solutions TeamDaangn Market operates an advertising service that monetizes traffic based on regional dynamics. With a monthly active user base of 19 million, we are dedicated to maximizing the value for advertisers and users alike, making it easy for anyone to connect with potential customers. Currently, we offer native feed ads (DA) on home feeds and search ads (SA) on result pages, with plans to diversify our advertising formats across various platforms in the future. The Advertising Solutions Team is focused on enhancing and optimizing advertising products to ensure that small businesses and large advertisers alike can experience tangible advertising success through Daangn Market.Key ResponsibilitiesPlan and enhance specifications for advertising products.Experiment with hypotheses based on data and improve key performance indicators.Introduce optimization tools to enhance advertising product performance and improve modeling.Lead collaboration with service and platform departments while managing projects.Who We Are Looking ForIndividuals with over 5 years of experience in Product Management.Those with at least 2 years of experience in planning advertising products and platforms.Highly interested in programmatic advertising with a strong technical understanding.Preferred QualificationsExperience in planning and launching advertising products from concept to market.Background in managing projects with various stakeholders.Strong understanding of online advertising platforms and the advertising business ecosystem.Self-motivated individuals with a positive mindset.Capability to analyze business data effectively.Additional InformationFor full-time positions, there is a 3-month probationary period.Individuals with disabilities and veterans will be given preference in hiring according to the 'Act on the Promotion of Employment for Persons with Disabilities' and the 'Act on the Honorable Treatment and Support of Veterans.'Application Process1. Document screening → 2. Video interview → 3. Job interview (task-based) → 4. Cultural fit interview and reference check → 5. Offer negotiation → 6. Final acceptance and onboardingClick here for the Daangn onboarding journey guide ()

Join Appier as a dynamic Sales Manager for Advertising Solutions, where you will lead efforts to drive sales and expand our innovative advertising services. You will collaborate with a talented team to leverage cutting-edge technology and deliver exceptional value to our clients. Your strategic vision and ability to build strong relationships will be key in shaping our sales strategies and achieving growth targets.

Welcome to Your Journey with DaangnAt Daangn, we are dedicated to fostering an environment where individuals can grow alongside our company as we evolve.Our recruitment team is here to ensure that the moments spent with fantastic colleagues become joyful challenges. About the Advertising Sales TeamThe Daangn Advertising Sales Team acts as a catalyst for business growth. We facilitate a deeper connection between advertisers and consumers in the daily lives of millions across the nation. Our focus is on providing performance-driven advertising solutions to a diverse range of partners, including brands and advertising agencies. Utilizing data-driven insights, market understanding, and swift execution, we maximize advertising efficiency while continuously experimenting and evolving within a changing landscape. Our goal transcends simple sales; we aim to be a growth partner for both advertisers and agencies.Your RoleAs an Advertising Sales Manager, your role transcends mere advertising sales. You will leverage Daangn's expert mode advertising solutions to assist clients in driving their business growth.We Tackle the Following Challenges:Helping advertisers overcome limitations in reaching their target audience.Facilitating effective performance measurement and optimization post-campaign.Addressing efficiency declines due to a lack of strategy in the fast-evolving digital advertising landscape.Providing clear performance analysis and actionable improvement directions after campaigns.Our approach to solving these challenges includes:Planning and executing tailored sales strategies for advertisers: Designing and proposing customized strategies based on industry, budget, and goals.Consulting on performance improvement for key advertisers: Analyzing campaign data and proposing specific action plans to enhance efficiency.Discovering and disseminating best practices: Identifying successful campaign stories and fostering a virtuous cycle in advertising execution at Daangn.Suggesting product improvements and collaborating: Proposing ideas for product and feature enhancements based on advertiser feedback and collaborating closely with relevant internal departments.

Join Our Dynamic Team! Be a part of the Ads Business Tribe within the Play@Toss team, where you will identify and structure partnerships with key players in the gaming ecosystem, including publishers and studios. Lead company-wide initiatives related to gaming while collaboratively expanding Toss's advertising inventory. Continuously monitor trends and competitive landscapes in the gaming industry to uncover new opportunities for Toss. Your Responsibilities Will Include: Identifying and structuring partnerships with major players in the gaming ecosystem such as game publishers, studios, and marketing platforms to ensure the success of Toss's gaming advertising solutions. Leading company-wide gaming initiatives while collaborating with various teams to create business synergies. Regularly analyzing industry trends and competitive environments to discover and evaluate new opportunities for Toss. We Are Looking For Candidates Who: Have over 10 years of experience in game publishing and marketing. Are capable of leading collaborative efforts with diverse stakeholders to achieve collective results. Can manage the entire process from strategic planning to partner negotiations and internal coordination. Possess business proficiency in foreign languages (English/Chinese) is a plus. Your Journey to Joining Toss: Application Submission > Phone Interview > Job Interview > Cultural Fit Interview > Reference Check > Compensation Discussion > Final Offer and Enrollment

As an Account Manager at Appier, you will play a pivotal role in driving our advertising solutions across South Korea. You'll be responsible for managing client relationships, developing strategies to meet clients' advertising goals, and ensuring that our solutions deliver exceptional value. Your insights and expertise will help shape our clients' campaigns and contribute to their success.

Join our dynamic team at Toss Bank as a Customer Success Manager in the Customer Experience Team. You'll play a crucial role in enhancing client interactions and satisfaction by developing and implementing strategies focused on improving customer service policies and operations.About the Team:The Customer Experience Team at Toss Bank is dedicated to optimizing the consulting experience for our customers.We establish and operate policies aimed at improving the overall customer experience.Our team analyzes Voice of Customer (VOC) data to address client issues effectively.We identify pain points through VOC analysis and work on necessary improvements.Your Responsibilities:Design and enhance the overall structure of customer service operations and consulting policies.Work towards operational efficiency and cost reduction in customer service.Act as a VOC translator, conveying service feedback in customer language and translating it for our product teams.Create manuals and Q&A documents to guide consulting team members in professional customer interactions.Interpret VOC data to enhance service policies from the customer’s perspective.Collaborate with various stakeholders, including consulting systems and product teams, to implement improvement initiatives for a better customer experience.We Are Looking For:While experience in customer service is a plus, we welcome applicants from diverse backgrounds without prior experience.Strong communication skills to simplify complex information and provide clear guidance are essential.Experience in data-driven problem analysis and improvement is highly valued.We seek individuals who have taken ownership of improvement projects beyond their assigned tasks.Attention to detail paired with the ability to execute rapidly is crucial.Proficiency in statistical tools such as SQL, Python, or R for data extraction and analysis is a bonus.Experience in the financial sector or customer service planning in fintech is advantageous.Resume Tips:Detail your motivation for applying to the Customer Success Manager position and your goals post-joining.Provide comprehensive information about your experience with financial products, highlighting specific strengths.Share experiences where you identified customer issues and led improvements.Application Process:Submissions > Job Interview > Cultural Fit Interview > Reference Check > Offer Negotiation > Final Acceptance and OnboardingImportant Notes:False information in your resume or any disciplinary issues in your work history may lead to disqualification.Applicants with disabilities or who are national veterans will receive preferential treatment in accordance with relevant laws.A Note to Future Colleagues:“At Toss Bank, our customer service embodies the best app experience, reducing customer inquiries and saving their valuable time.”We engage in the planning stages of various banking products, proactively identifying and addressing customer pain points.If you're eager to experience all facets of the banking domain, don't hesitate to join Toss Bank!

Role Overview The Customer Success Manager at Datadog builds strong connections with customers throughout South Korea. This role centers on guiding new users through onboarding, identifying opportunities for up-selling and cross-selling, and ensuring clients get the most from Datadog’s products. Acting as the customer’s advocate inside the company, the Customer Success Manager works to deliver a positive experience while spotting ways to help customers grow with Datadog. What You Will Do Onboard new customers and help them adopt Datadog’s solutions Identify and pursue up-sell and cross-sell opportunities Understand each customer's unique goals and challenges Communicate the value of Datadog’s platform to a variety of stakeholders Represent the customer’s interests within Datadog Workplace and Culture Datadog values a collaborative and creative office environment. The Seoul team works in a hybrid setup, supporting both in-office and remote work to promote a healthy work-life balance tailored to individual needs.

About TeadsTeads is a premier omnichannel advertising platform dedicated to delivering impactful results for brand and performance advertisers across various screens. Our mission is to drive significant business outcomes through the innovative use of predictive AI technology, which helps us connect high-quality media, exquisite brand creatives, and contextually relevant targeting and measurement. We proudly collaborate with over 10,000 publishers and 20,000 advertisers worldwide, with our headquarters situated in New York City and a diverse global team of approximately 1,700 professionals across more than 30 countries.To learn more, please visit www.teads.com.About the Opportunity:Teads is in search of a meticulous Customer Experience Manager to join our dynamic team in Seoul, South Korea. This role is pivotal in overseeing the setup, optimization, and overall management of advertising campaigns.As the central figure in the execution of digital advertising campaigns, you will collaborate closely with various departments. Your responsibilities will include ensuring client success across our diverse range of advertising solutions, which encompass:Activation and DeliverySelf-Service Campaign ManagementFacilitate the onboarding of customers to our self-service purchasing platform or DSP.Act as the primary point of contact for all client communications post-sale.Lead the preparation for campaign activation through effective and clear communication with clients.Oversee the post-sale process, which includes campaign setup, pacing, delivery, incremental revenue generation, and post-campaign analysis.Analyze performance metrics to identify key trends.Design and implement multiple incremental revenue prospecting plans each quarter.Contribute to the professional development of internal staff through consistent knowledge-sharing initiatives.Managed Service Campaign ManagementEstablish campaigns through our legacy or buying platforms.Monitor campaign pacing and performance, making optimizations to meet client KPIs.Proactively communicate with clients regarding campaign performance and collaborate on incremental revenue strategies.

OpenAI seeks a Regional Client Partner for Advertising Solutions based in Seoul, South Korea. This role involves working closely with businesses to shape and execute advertising strategies that use AI to reach audiences more effectively. What you will do Work directly with clients to design and improve advertising strategies that use AI technologies Find and develop new opportunities to engage clients and drive successful campaigns Prioritize measurable outcomes by applying advanced advertising solutions Role focus This position centers on helping businesses connect with their audiences in smarter, more effective ways through AI-powered advertising. Success in this role depends on strong client collaboration and a results-driven approach.

Veeva Systems is a mission-driven organization, leading the way in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the most rapidly growing SaaS companies in history, we achieved over $2 billion in revenue last fiscal year, with substantial growth opportunities ahead.At Veeva, our core values include: Doing the Right Thing, Customer Success, Employee Success, and Speed. We are not just a typical public company; in 2021, we made history by becoming a public benefit corporation (PBC), which legally binds us to balance the interests of customers, employees, society, and investors.Join us in our mission to transform the life sciences industry, as we strive to make a positive and lasting impact on our customers, employees, and communities.The RoleWe are seeking a proactive Customer Success Manager (CSM) to become a vital part of our team in Korea, concentrating on ensuring our customers successfully utilize Veeva Safety. Ideal candidates will possess extensive life sciences expertise and a passion for helping clients unlock the full value of their Veeva solutions. As a key member of our Customer Success Management team, you will collaborate closely with customers, serving as a trusted advisor for their Veeva Safety initiatives. Your responsibilities will include building robust customer relationships, understanding their success metrics, and guiding them on best practices to achieve their business objectives with Veeva Safety. You will proactively identify areas for enhancement, stimulate solution adoption, and ensure customers derive maximum value from their investments. Additionally, you will monitor necessary product enhancements in relation to Korean regulatory requirements and collaborate with the Product Manager team to gather customer feedback. This is a full-time, permanent role based in our Seoul office. This position is highly customer-focused, and while your primary workspace will be the Seoul office, you should be prepared to travel to customer sites across Korea as needed.

Join Speak as a Senior Customer Success Manager specializing in the Korean market. In this pivotal role, you will be responsible for driving customer engagement, ensuring client satisfaction, and fostering long-term relationships with our customers. Your expertise will be crucial in guiding clients through their journey with our innovative solutions, ensuring they achieve their goals and derive maximum value from our offerings.

Role Overview Datadog is looking for a Customer Success Manager based in Seoul, South Korea. This role centers on helping existing customers get the most from Datadog’s products. The Customer Success Manager guides onboarding, supports adoption, and identifies opportunities for upselling and cross-selling. Building strong relationships is at the heart of this position, both with customers and internal teams. What You Will Do Drive product adoption by guiding customers through onboarding and ongoing engagement Advocate for customer needs within Datadog to ensure a positive experience Spot opportunities for growth, including upsell and cross-sell Use a clear methodology to understand each customer’s unique requirements Communicate the value of Datadog’s products in ways that resonate with clients Work Environment Datadog fosters a culture built on relationships, collaboration, and creativity. The Seoul office operates on a hybrid model, supporting flexibility and work-life balance.

Veeva Systems is a purpose-driven organization and a trailblazer in the industry cloud, dedicated to accelerating the delivery of therapies to patients by life sciences companies. As one of the fastest-growing SaaS enterprises in history, we achieved over $3B in revenue last fiscal year and have significant growth potential ahead. At Veeva, our core values guide us: Doing the Right Thing, Ensuring Customer Success, Promoting Employee Success, and Maintaining Speed. We are not just any public company; we made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of customers, employees, society, and investors. Join us in our mission to transform the life sciences industry, as we strive to make a positive impact on our customers, employees, and communities.

Join New Relic as a Senior Technical Success Manager and be at the forefront of ensuring customer satisfaction and success. In this pivotal role, you will work closely with clients to understand their needs, provide technical guidance, and drive the adoption of our platform. Your expertise will empower customers to maximize the value they receive from our solutions, fostering long-term partnerships and helping them achieve their business objectives.

Veeva Systems is a mission-driven organization and a pioneer in the industry cloud, dedicated to helping life sciences companies accelerate the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $3 billion in revenue last fiscal year, with significant growth potential ahead. Our core values at Veeva include: Do the Right Thing, Customer Success, Employee Success, and Speed. We stand out as a public company that made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors. We invite you to join us in transforming the life sciences industry, as we strive to make a positive impact on our customers, employees, and communities.The RoleAt Veeva, we are modernizing RTSM for Life Sciences. In this position, you will lead a team of Validation Analysts and Customer Success Associates (CSA), with a strong emphasis on customer success from implementation through to ongoing support. As the Practice Manager, you will guide a team renowned for its excellence in software implementation delivery.Your management approach will focus on operational excellence, which includes:Ensuring both customer and employee successLeading with hands-on and strategic initiativesFostering a positive and productive work environmentImplementing new practices to support excellence in deliveryCreating innovative materials to enhance service deliveryCollaborating with global and cross-functional teams to achieve optimal outcomes

As the Director of Customer Success for the APAC region at speak, you will lead our efforts to ensure our clients achieve their desired outcomes and derive maximum value from our offerings. You will be responsible for developing and executing strategies that enhance customer satisfaction, retention, and growth. This role requires exceptional leadership skills, a customer-centric mindset, and a deep understanding of the APAC market.

Join Our Team! The Customer Success Manager (CSM) team at ChannelTalk is dedicated to ensuring the long-term success of our key clients. We are the partners who identify complex business challenges in the field and solve them through strategies for product utilization, onboarding, and business consulting.Our primary goal is not just post-contract management, but to empower customers to achieve real results through ChannelTalk. This helps us maintain high retention rates and play a crucial role in delivering and spreading new features and values to our clients, embodying the essence of 'sales completion'.Team members leverage exceptional sales capabilities alongside a deep understanding of diverse industries, customer-centric thinking, and strategic communication skills to foster mutual growth with clients.

Coupang, a leading e-commerce company based in Seoul, South Korea, delivers services across shopping, dining, and lifestyle. The company is recognized for its focus on customer experience and its commitment to innovation. Employees are encouraged to take initiative and contribute to both their own growth and the company’s mission of solving customer challenges. The Advertising Division at Coupang creates solutions that help brands and marketers reach goals such as revenue growth, market share, customer acquisition, and brand awareness. Teams within this division include Sales, Marketing, Video Product, Operations, Product, and Engineering. Collaboration, customer-centric thinking, and diverse perspectives shape the way these teams work together. The LCS Account Management team partners directly with advertisers to understand their business objectives and key performance indicators. By creating tailored media plans and collaborating with internal groups, the team supports advertiser growth using Coupang’s advertising products. Role overview This Account Manager position focuses on supporting mid- to large-scale advertisers within Coupang’s Advertising Division in Seoul. What you will do Analyze large datasets to help advertisers assess the effectiveness of their investments and guide their decision-making.

Join Our Team! The Customer Success Manager (CSM) team at Channel Talk is dedicated to being a key partner in ensuring the long-term success of our major clients.Our CSM team is integral to Channel Talk's revenue generation, diligently uncovering business challenges and crafting strategies for product utilization and consulting that drive tangible results for our clients. Our primary mission is to connect these achievements to customer retention and upselling opportunities.This role transcends basic customer management; it involves growing revenue within your client portfolio and ensuring that Channel Talk becomes an indispensable asset to our customers' businesses.