About the job
Summary: The Client Services Associate role entails providing essential support as the primary point of contact for our valued clients. This position is crucial for managing and coordinating the successful execution of all language projects at our Seoul office.
Key Responsibilities:
Address client inquiries regarding new project initiatives through our centralized technology platform.
Work collaboratively with production team members to evaluate project scope and generate accurate cost and timeline estimates for translation requests.
Kick-start all project-related tasks by delivering comprehensive budgets, schedules, and detailed instructions to the project team while anticipating potential challenges.
Ensure any issues are promptly addressed and resolved with the client prior to submission to the production team.
Where relevant, initiate specific project details to set the production team up for success.
Proactively learn about clients' industries, business needs, and corporate cultures to inform the project team and enhance service delivery.
Monitor and communicate project progress, ensuring adherence to deadlines and budgets to deliver high-quality outcomes.
Act as the main point of contact and liaison between external clients and internal production staff.
Establish and manage client expectations effectively.
Adhere to internal regulations and processes in accordance with ISO standards.
Potentially troubleshoot challenging projects.
Understand and comply with individual project instructions while effectively communicating them to the production team.

