Sustenance Engineer - Incident Manager

At NiCE, we embrace challenges with a relentless spirit. We are ambitious innovators and play to win, setting and exceeding the highest standards in everything we do. If you share our drive and passion, we have the ultimate career opportunity that will ignite your potential.Job Summary:The Sustenance Engineer is responsible for the comprehensive management of software incidents reported by customers, ensuring prompt resolution and clear communication with all stakeholders. This role entails coordinating customer break/fix reports, performing detailed root cause analyses, and collaborating with R&D teams and other departments. The ideal candidate will possess robust technical knowledge, exceptional problem-solving capabilities, and a proven record in resolving software-related customer issues.Key Responsibilities:Serve as the primary point of contact for customer-reported incidents, including reproducing and diagnosing potential software bugs.Collaborate with technical support to identify bugs and ensure effective product usage.Maintain thorough incident documentation, including incident reports, root cause analyses, and resolution details.Facilitate effective communication among tech support, R&D teams, and other relevant departments.Enhance or develop incident management tools and technologies to improve tracking and resolution processes.Manage escalated or high-impact issues with efficiency.Provide timely and clear updates to stakeholders during incidents, including status and resolution timelines.Implement recommendations from reviews to enhance future incident response and prevention strategies.Design and deliver training programs for tech support and NOC teams to bolster incident detection, escalation, and management.

Role overview As a Senior AI Software Engineer at nice, based in Sandy, UT, the focus is on developing advanced artificial intelligence solutions that enhance the company’s products and services. This position plays a key role in shaping how AI supports both customer experience and internal operations. What you will do Design, implement, and improve AI and machine learning algorithms for practical, real-world use cases. Collaborate with cross-functional teams to translate complex data into actionable insights. Help elevate user experience and streamline processes by building AI-driven features. Location This position is based in Sandy, Utah, USA.

At NiCE, we embrace challenges as opportunities for growth. Driven by ambition and innovation, we don't just meet expectations; we exceed them. If you share our passion for excellence, we have a remarkable career opportunity to ignite your potential. Director of EngineeringLocation: Sandy, UT - This position requires on-site presence at our Sandy, UT office.The Director of Engineering is a dynamic and passionate software leader who excels at successfully launching products to market while fostering collaboration across the organization. This role involves overseeing the development, testing, delivery, and support of cloud-based contact center solutions and applications. Responsibilities include managing resource schedules, ensuring delivery milestones are met, maintaining product quality, and planning system capacity across the inContact platform. The ideal candidate will embody leadership behaviors aligned with inContact's 4E leadership model, mentoring and guiding teams within the engineering organization to exemplify exceptional leadership practices.Moreover, the Director of Engineering will steer the advancement of inContact standards, tools, and methodologies, contributing to improved technology standards and strategic direction. The primary focus will be on enhancing the growth, quality, and efficiency of the Engineering team while nurturing team members into outstanding leaders in both behavior and results. This position entails developing and managing the Engineering team, with performance assessed against both short-term and long-term objectives.As a Director of Engineering, a typical day may involve:Leading the design, delivery, and support of inContact software and platforms.Demonstrating effective management and leadership behaviors, including senior-level communication skills, in alignment with the inContact 4E leadership model.Establishing programs, policies, and procedures that ensure consistent and replicable development methods.Creating and monitoring policies that define standard development languages, tools, methodologies, documentation practices, and examination procedures for developed systems to ensure alignment with overall architecture.Participating in project scope, schedule, and cost reviews.Understanding product capabilities and limitations.Identifying and implementing strategies to improve efficiency and performance.

Join our esteemed team at CCG Business Solutions, a frontrunner in heavy civil construction, as we seek a dedicated Project Engineer to contribute to a transformative $300 million large-diameter water pipeline initiative in the Portland, OR region. This critical project aims to deliver 135 million gallons of water per day to the Portland community by Fall 2028.This role encompasses a broad range of responsibilities, including the management of shop drawings, Requests for Information (RFIs), As-Built documentation, contract modifications, quality assurance, and issue resolution. The Project Engineer will play a vital role in ensuring that all work adheres to contractual agreements and engineering standards. Core ResponsibilitiesRFIs and Submittals: 60%Employ analytical skills to review RFIs from subcontractors, ensuring clarity and accuracy in information that may not be evident in the contract documents. Facilitate the Engineer of Record response process and integrate RFIs into the As-Built documentation.Utilize engineering expertise to evaluate subcontractor and manufacturer submittals against contract specifications, exercising discretion to assess the suitability of proposed substitutions for approval.Oversee the submittal process by reviewing and certifying shop drawings, applying engineering judgment to confirm compliance with project specifications and industry standards.Conduct detailed technical evaluations of submittals, identifying discrepancies from project requirements and collaborating with relevant stakeholders to resolve issues. Project Coordination, Communication, and Problem Solving: 30%Assist Trade Package Project Managers and Site Superintendents in project execution.Manage shop drawings through technical and analytical reviews to ensure general compliance with contract documents and coordinate with relevant equipment; guide the process through the Engineer of Record's review and approval.In collaboration with PMs and Superintendents, analyze proposed change orders against contract documents and use engineering judgment to assess the validity of cost estimates. Support the management of Time and Materials tickets for executed change orders and force account work.Link shop drawings to construction scheduling activities to ensure timely project progress and assist PMs with weekly updates on submittal status with trade contractors and the program schedule team.Participate in regular meetings to track critical issues requiring resolution to maintain construction momentum, driving issues to closure through proactive communication with responsible parties.Ensure quality standards are upheld throughout the project lifecycle.

Role overview Nice seeks a Product Manager to join the team in either Atlanta, GA or Sandy, UT. This position guides projects that shape the future of our products. The Product Manager partners with colleagues from different departments, gathers feedback, and uses those insights to help define product strategy. What you will do Lead projects that impact product direction and development Collaborate with teams across the organization Collect and analyze feedback to inform product decisions Contribute to setting product strategy to ensure our solutions align with user needs Location This role is based in Atlanta, GA or Sandy, UT.

At NICE, we believe that limitations are merely challenges waiting to be conquered. We are driven, innovative, and always strive for excellence. If you share our passion for pushing boundaries, we invite you to seize a remarkable career opportunity that will ignite your aspirations.Principal Software Engineer – AI Cloud PlatformsAt NICE, we are revolutionizing cloud operations through artificial intelligence. Our mission is to develop advanced platforms that can analyze system behavior, make informed decisions, and automate operational workflows on a grand scale. If you are eager to leverage AI beyond chatbots and into real-world applications, this role presents a chance to tackle impactful and meaningful challenges.What Does This Role Entail?As a Principal Software Engineer, you will collaborate with a talented team to build AI-driven operational platforms that seamlessly integrate with monitoring systems, CI/CD pipelines, ticketing tools, and cloud infrastructure. Your responsibilities will include designing and implementing intelligent workflows, integrating AI models, and developing scalable solutions to automate complex operational tasks.This role is highly hands-on and focused on creating, integrating, and enhancing AI-based solutions within production environments.How Will You Drive Impact?Design and scale AI-driven workflows and automated systemsCreate integrations with systems such as monitoring platforms, ticketing tools (ServiceNow, Jira, OpsGenie), CI/CD pipelines, and cloud servicesDevelop and implement APIs, tools, and data pipelines that support AI-driven decision-makingWork on large language model integrations, prompt engineering, and orchestration layers—streaming responses, function calling, tool usage, RAG pipelines, and agentic orchestrationBuild and maintain full-stack AI applications using TypeScript, React, and Next.js—from user dashboards and custom experiences to real-time analytics and interactive toolsTransform real-world operational challenges into automated, intelligent solutionsCollaborate with Product, SRE, and Infrastructure teams to deliver comprehensive capabilitiesEnhance system performance, reliability, and observabilityCreate evaluation and observability systems to measure model capabilities and performance

The Senior Full Stack Engineer at nice will design and build software solutions that support clients and drive positive outcomes. This position involves both front-end and back-end development, focusing on delivering smooth and effective user experiences. Role overview This role centers on creating and improving software products. Collaboration with team members is a core part of the work, with an emphasis on sharing ideas and refining solutions together. What you will do Design and develop software features across the stack Work on both user-facing and server-side components Contribute to projects that directly affect client satisfaction Requirements Experience in front-end and back-end technologies Comfort working in a collaborative team setting Interest in tackling complex and challenging projects

Nice is hiring a Credit and Collections Manager based in Sandy, UT. This position leads the credit and collections team and plays a key role in the company’s financial operations. Role overview The Credit and Collections Manager oversees the credit evaluation process and manages accounts receivable. The role focuses on ensuring timely collection of outstanding payments and maintaining healthy cash flow. Key responsibilities Lead the credit and collections team Oversee credit evaluation for new and existing accounts Manage accounts receivable activities Ensure prompt collection of outstanding balances Collaborate with other departments to analyze credit risk Develop strategies to minimize financial exposure What you bring Attention to detail Strategic thinking Experience in credit evaluation and collections management Strong communication skills for cross-functional teamwork

At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition drives us, and we strive to be game changers in the industry. If you're ready to elevate your career and ignite your passion, we have the perfect opportunity for you. Student Developer Position – Location: Sandy, Utah (Hybrid) - ***You MUST be located in Utah to qualify for this role*** Department: R&D – Schedule: Part-time (20 hours/week, flexible with class schedules, required to come to the office 2 days a week)Are you a Junior pursuing a degree in Computer Science looking to gain hands-on experience in software development? NiCE is seeking a dedicated and enthusiastic Student Developer to join our R&D Team.This position offers a unique chance to work with cutting-edge web technologies that enhance customer experience (CX) tools utilized by businesses globally. Responsibilities:Develop microservices using GolangCreate automation tests with Playwright.Engage in code reviews, team standups, and agile development methodologiesProduce clean, maintainable, and well-documented codeLearn software development best practices within a large-scale enterprise environment Qualifications:Currently enrolled in a degree program for Computer Science, Information Systems, Software Engineering, or a related fieldFamiliarity with AWS and MicroservicesStrong problem-solving abilities and eagerness to learnCapacity to work both independently and collaboratively within a teamExcellent communication skillsA positive, can-do attitude Preferred Skills:Experience with REST APIs, unit testing, or cloud platforms (AWS)Previous internships or project work involving modern web applications Student Perks:Flexible working hours to accommodate academic commitmentsMentorship from seasoned developersReal-world experience to bolster your resume

Join our team as an Assistant Manager at Hollister Co. in Sandy, Utah. We are looking for a passionate and results-driven individual to support the store's operational excellence and drive sales performance. As an Assistant Manager, you will lead a team of associates while maintaining our brand's high standards of customer service and store presentation.

At BoxLunch, we are passionate about merging pop culture with a meaningful mission: to combat hunger. For every $10 spent, we donate a meal to Feeding America, directly impacting the communities we serve. We are seeking a dynamic Full-Time Assistant Manager who will play a pivotal role in leading our socially responsible and pop culture-centric brand. In this role, you will collaborate closely with the Store Manager to achieve store objectives, focusing on sales growth, talent acquisition, and staff development. As a blend of Harry Potter and Luke Skywalker, you will adeptly manage challenges while driving sales and fostering lasting relationships with our customers.

At NiCE, we embrace challenges and constantly push our boundaries. As ambitious game changers, we aim for excellence and deliver beyond expectations. If you share our drive, we invite you to explore a career opportunity that ignites your passion.The Lead Program Manager plays a crucial role in bringing NICE CXone software features to the market. This position is vital for steering, planning, and standardizing software development activities from inception to launch. The successful candidate will be responsible for facilitating organizational success through effective governance, standardization, and planning efficiency initiatives.Key ResponsibilitiesCollaborate with Product Management to translate market requirements into actionable tasks for Architects, Software Engineers, and Quality Assurance Engineers.Implement the product vision throughout the software development lifecycle to achieve program objectives.Engage with cross-functional teams to steer, strategize, and execute software goals.Work closely with Product Management to decompose product backlog items into detailed technical specifications.Lead the team daily, ensuring plans, estimates, documentation, and product deliveries are on time and within budget.Serve as a Scrum Master for multiple teams.Identify resource conflicts and drive necessary adjustments to meet critical project milestones.Provide timely updates regarding project status, risks, and issues to all stakeholders.Oversee Release Management to coordinate, communicate, and facilitate releases across various environments.Offer clear and prompt guidance for product and project inquiries.Coordinate with Product Management for product launches and technical documentation.Become a product line expert, ensuring usability and effectiveness.Create and present visual layouts and proof-of-concept demonstrations.Maintain a solid understanding of the competitive landscape.Share insights about the product from the end-user perspective.Research emerging technologies and capabilities to drive optimal product solutions.Participate in ongoing process and program enhancements to decrease costs, reduce time-to-market, and improve predictability.Occasional travel for client meetings or industry events may be required.

Global Elite Careers seeks a Remote Client Support Manager to join the team from Sandy, Utah. This role centers on managing client interactions, quickly resolving concerns, and maintaining strong client relationships. The position is fully remote, offering the flexibility to work from home while staying engaged with colleagues. Key Responsibilities Supervise and guide communications with clients to maintain a high level of support Respond to client concerns promptly and provide effective solutions Build and strengthen relationships with clients by delivering attentive service Collaborate with team members to ensure consistent support across all interactions Location Details This is a remote position based in Sandy, Utah. Team members work from home while remaining connected to the broader group.

At NiCE, we embrace challenges and push our boundaries. We are ambitious innovators who strive for excellence and aim to lead in all that we do. If you share our passion and drive, we invite you to explore a career opportunity that ignites your ambition.The Senior Program Manager plays a crucial role in delivering cutting-edge NICE CXone software features to the market. This position is pivotal in driving, planning, and standardizing software development processes from conception to completion. You will be instrumental in steering organizational success through effective governance, standardization, and efficiency initiatives.Key Responsibilities:Collaborate with Product Management to convert market requirements and concepts into actionable tasks for Architects, Software Engineers, and Quality Assurance Engineers.Execute the product vision throughout the software development lifecycle to achieve program objectives.Engage with cross-functional teams to drive, plan, and implement software goals.Work closely with Product Management to decompose product backlog items into technical specifications.Lead daily team activities to ensure that plans, estimates, documentation, and deliverables are completed on time and within budget.Act as Scrum Master for multiple teams.Identify resource conflicts and facilitate necessary adjustments to meet key project milestones.Provide timely updates on project status, risks, and issues to stakeholders.Coordinate Release Management to schedule and communicate software releases for each environment.Provide clear and timely guidance on product and project inquiries.Coordinate with Product Management for product launches and technical documentation.Maintain expertise in the product line and its usability.Create and share visual layouts and proof-of-concepts.Stay informed about competitive landscape and market trends.Share insights on the product from the end-user perspective.Research emerging technologies and capabilities to drive effective product solutions.Engage in continuous process and program enhancements to reduce costs, improve time-to-market, and increase predictability.Occasional travel for client meetings or industry events may be required.

Join our dynamic team at Trucordia as a Personal Lines Client Manager, where you will play a crucial role in managing client relationships and ensuring exceptional service. You will be responsible for overseeing personal insurance lines, providing expert advice, and tailoring solutions to meet client needs. This position requires strong communication skills, attention to detail, and a passion for helping clients navigate their insurance options.

Nice is looking for a Business Program Manager focused on the SLED sector, covering State and Local Government and Education. This position can be based in Atlanta, GA; Hoboken, NJ; Richardson, TX; or Sandy, UT. Role focus This role centers on supporting business objectives within the SLED segment. The Business Program Manager will coordinate efforts across teams and ensure that programs move forward in line with organizational goals. Key responsibilities Lead initiatives designed to advance SLED business priorities Develop and nurture partnerships to enhance service offerings Collaborate with various stakeholders to keep programs aligned with strategic direction Manage program execution and track progress toward key targets Location This position is open in Atlanta, Hoboken, Richardson, or Sandy.

At NiCE Systems, we embrace challenges and continuously strive to exceed our limits. We are visionaries, innovators, and champions in our field. If you share our passion for excellence and desire to propel your career to new heights, we invite you to explore this remarkable opportunity.Job SummaryWe are looking for a dynamic Project Manager to become a key player in our Global Business Operations team. This role focuses on refining and overseeing post-sales processes across our Services, Support, and Business Partner divisions. You will spearhead cross-functional projects from initial discovery and requirements gathering to implementation and deployment, enhancing operational efficiency and scalable process optimization in a global software environment. This position demands a robust background in business analysis and process enhancement, coupled with the capability to utilize data, business intelligence tools, and cutting-edge technologies like AI to derive insights and propose actionable solutions. Collaborating with business stakeholders and IT teams, you will tackle operational hurdles, establish best practices, and ensure effective adoption through workshops, user acceptance testing (UAT), and training sessions. The ideal candidate is exceptionally organized, analytical, and collaborative, adept at managing multiple initiatives concurrently while influencing stakeholders to achieve impactful outcomes.

District RecruiterFarmers Insurance and Financial ServicesAre you ready to embrace a rewarding and challenging career opportunity with significant potential for personal and professional growth?The Farmers Insurance district office located in Sandy, Utah, is on the lookout for a dedicated District Recruiter. This full-time position offers a pathway to advancement, with the possibility of evolving into a District Manager role.Key Responsibilities:As a District Recruiter, your primary responsibility will be to assemble a high-performing sales team, coaching and training them to become successful agency sales owners. You will invest considerable time in sourcing, recruiting, and interviewing qualified candidates for agency opportunities.Furthermore, you will be trained to collaborate with existing agency sales owners, enhancing their business operations through training and accountability measures. Proficiency in Microsoft Excel is essential for this role.Qualifications:* Proven experience in recruiting and sales* Preferred background in insurance sales or management (training provided)* Must pass a background check (clean credit and criminal history)* Previous experience in P&C insurance, mortgage, banking sales, training, and/or full-cycle recruiting* Willingness to obtain necessary insurance licenses* Strong telephone and recruiting skills* Excellent time management, organization, punctuality, and reliability* Goal-oriented with a positive, can-do attitude and eagerness to learn* Bachelor’s degree preferred* Candidates must reside in the Rochester area* We seek only the best applicants!At Farmers Insurance, your role as a Recruiter is vital in reshaping the insurance landscape. Unlike many competitors who prioritize quantity over quality in hiring, we focus on strategically recruiting exceptional agents who will effectively market our premium insurance products nationwide. Whether you're a novice recruiter eager to start your journey, a seasoned professional, or a top-performing sales representative from another industry, we want you on our Farmers District Team in Sandy, Utah. We promise an energetic work environment that will accelerate your career growth, with a strong commitment to promoting from within!What We Offer:- Competitive Salary + Bonus Opportunities- Paid Time Off (PTO) and Vacation- Comprehensive Health Insurance

If you find yourself diligently working yet receiving the same paycheck week after week, it's time for a change. This opportunity offers the potential to break free from earnings limitations.In this role, you will connect with clients who are eager for assistance. Your primary responsibility will be to guide them through their options and facilitate their setup process.Why Choose Us?No income ceilingNo cold callingWork from the comfort of your homeCompensation based on performance rather than hours workedWhat We OfferAccess to warm leadsComprehensive trainingContinual supportYour QualificationsStrong work ethicWillingness to learn and adaptA genuine desire to increase your earnings

At NiCE, we believe in pushing boundaries and redefining challenges. As pioneers in our industry, we are driven by ambition and a desire to lead. If you share our passion for excellence, we invite you to seize the ultimate career opportunity that will ignite your potential.The OpportunityNiCE is on the lookout for a dynamic and results-oriented Social Media Manager to enhance our global social media presence. This pivotal role merges storytelling with data-driven marketing and social media strategy. You will oversee NiCE's social media channels, including LinkedIn, X, YouTube, and emerging platforms, crafting engaging content that reflects our leadership in AI and customer experience. This high-visibility position is integral to the Global Brand & Content team, collaborating closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.