Senior Program Manager - Customer Experience Operations

Join Veeam Software as a Senior Program Manager for Customer Experience Operations where you will play a pivotal role in enhancing our customer journey and operational efficiency. You will lead cross-functional teams to deliver innovative solutions and drive strategic initiatives that improve customer satisfaction and operational performance.

Archer Aviation is a pioneering aerospace firm headquartered in San Jose, California, dedicated to developing all-electric vertical takeoff and landing (eVTOL) aircraft. Our mission is to innovate sustainable air mobility solutions that prioritize environmental responsibility while providing efficient transport options. Our aircraft is designed to accommodate four passengers and operates with minimal noise, setting a new standard for urban air travel.We believe that tackling complex challenges requires a diverse team that fosters creativity and insight. Archer is committed to establishing an inclusive and equitable workplace that values the unique contributions of every team member, driving us toward collective success.As the Operations Program Manager (OPM) at Archer, you will be at the forefront of executing critical, cross-functional initiatives that are essential for the production and deployment of our eVTOL aircraft. This position demands a mix of technical expertise, operational discipline, and strategic leadership.In this role, you will oversee our powertrain prototype and production lines, focusing on scaling operations from low to high-rate production. You will serve as a central figure coordinating between engineering, manufacturing, supply chain, and commercial teams, orchestrating pre-production builds, ensuring supplier and factory readiness, validating systems, and driving initiatives from development to scale. Your engagement will span all levels of the organization, collaborating directly with technicians and engineers while providing strategic direction to executives and external partners.The ideal candidate will be an adept problem solver with experience in powertrain, aerospace, or complex manufacturing environments, thriving in uncertain situations and consistently delivering results both tactically and strategically.

Join Western Digital as a Project Manager specializing in Digital Customer Experience. In this pivotal role, you will spearhead initiatives that significantly enhance our consumer support services, utilizing cutting-edge contact center technologies and telecommunications infrastructure. Your leadership will drive the deployment of AI-enhanced customer engagement solutions and optimize call center operations, ensuring we deliver an exceptional support experience.Key Responsibilities:Lead and manage comprehensive Contact Center as a Service (CCaaS) enhancement projects from inception to completion.Oversee the integration and optimization of AI-driven chatbots and Interactive Voice Response (IVR) systems.Direct initiatives to upgrade telecommunications infrastructure within the call center.Create detailed project plans, timelines, budgets, and resource allocation strategies.Coordinate efforts across various teams including IT, Operations, Vendor Management, and Customer Support.Monitor technology implementation to improve first-contact resolution rates and overall customer satisfaction.Ensure effective integration of new technologies with existing systems.Track and report on performance metrics and return on investment for implemented technologies.Collaborate with Call Center Operations to identify business needs and challenges.Work closely with IT and Security teams to uphold compliance with company standards.Manage relationships with vendors providing CCaaS and telecom services.Communicate project progress, risks, and strategic recommendations to management.Facilitate training and change management for new technology implementations.

Archer is an innovative aerospace company headquartered in San Jose, California, dedicated to developing an all-electric vertical takeoff and landing (eVTOL) aircraft. Our mission is to enhance sustainable air mobility, creating a cleaner and quieter future for urban transportation. Our cutting-edge aircraft is designed to comfortably transport four passengers with reduced noise pollution.We aspire to tackle complex challenges and firmly believe that a diverse workforce fosters smarter solutions, deeper insights, and collective success. Our commitment to an equitable and inclusive workplace culture nurtures our differences while celebrating every team member's contributions.As a Senior Program Manager for Flight Sciences, you will lead the planning, coordination, and execution of initiatives within Archer's Flight Sciences division, which encompasses Aerodynamics, Acoustics, Vehicle Performance, Flight Simulation, and Thermal Management. You will work closely with Engineering, Aircraft Integration, Flight Test, Program Management, and Supply Chain teams. This role is integral in aligning technical, scheduling, and budgetary aspects of analysis, simulation, and testing activities that are crucial for vehicle performance, flight readiness, and certification.This position demands robust technical acumen, disciplined execution of programs, and an ability to thrive in a fast-paced and dynamic development environment.

Teamwork Makes the Stream Work. Roku is Transforming the Way the World Watches TelevisionRoku stands as the leading TV streaming platform across the U.S., Canada, and Mexico, with a vision to enhance every television experience globally. As pioneers in TV streaming technology, our mission focuses on creating a seamless TV ecosystem that connects viewers with their favorite content, empowers content creators to engage vast audiences, and offers advertisers innovative ways to connect with consumers.From your very first day at Roku, you'll have the chance to make a significant contribution. As a rapidly growing public company, we foster an environment where every individual plays a vital role. Join us to provide joy to millions of TV streamers worldwide while gaining substantial experience across diverse disciplines. About Our TeamThe Consumer Apps team is at the heart of Roku’s user-facing applications, driving streaming and utility experiences, including The Roku Channel and the Roku Mobile App. We ensure The Roku Channel is accessible across Roku devices and various off-platform environments (web and third-party connected TV platforms) while designing mobile solutions that facilitate content discovery and engagement within the Roku ecosystem at scale. We collaborate closely with Engineering, UX, Content, Data, and Business teams to create cohesive, high-quality experiences that foster engagement and growth. About the RoleAs a Senior Program Manager for The Roku Channel (Cross-Platform), you will spearhead the execution of The Roku Channel across Roku OS, web interfaces, third-party connected TV platforms, and mobile/tablet applications. You will serve as the operational leader who translates strategic objectives into actionable delivery, aligning teams, managing dependencies, establishing program rhythms, and ensuring readiness for launches across a diverse set of stakeholders.In this capacity, you will oversee two fundamental areas:Cross-Platform Roku Channel Program Leadership: Coordinate delivery across various teams and platforms, ensuring alignment with shared milestones, launch objectives, and customer outcomes.Operational Cadence & Launch Excellence: Develop repeatable frameworks for planning, managing dependencies, ensuring quality, and providing executive visibility, bringing structure without unnecessary bureaucracy.The Roku Channel necessitates seamless coordination among client teams (Product, Engineering, UX, QA, Data, and Business) to ensure our objectives are met effectively.

Role Overview Roku, Inc. is hiring a Senior Technical Program Manager for its San Jose, California office. This role sits within the Players team, which develops Roku’s streaming devices, including sticks, set-top boxes, and streambars. The team works on both hardware and software features to improve the streaming experience for millions of users worldwide. About Roku and the Players Team Roku leads the TV streaming platform market in the U.S., Canada, and Mexico. The company’s mission is to power every television in the world, connecting viewers with content and enabling publishers to reach and monetize large audiences. The Players team builds and enhances Roku’s hardware devices and develops new software features for both new and existing products. Team members collaborate across the U.S. and U.K., working closely with manufacturing partners, silicon vendors, and cross-functional groups to bring products from concept to mass production. What You Will Do Drive consumer electronics programs from initial concept through to mass production. Manage end-to-end program execution across hardware development, manufacturing, and operations. Coordinate with internal engineering teams and external partners, including contract manufacturers and component vendors, often across multiple time zones. Work closely with cross-functional teams to ensure products are delivered at scale and meet quality standards. What We’re Looking For Extensive experience managing hardware programs in the consumer electronics industry. Exposure to software development programs. Background working with contract manufacturers and component vendors. Ability to thrive in a collaborative, hands-on environment that values resourcefulness and pragmatic problem-solving. Strong technical expertise paired with proven program management skills. Location This position is based in San Jose, California.

Teamwork Makes the Stream Work. Roku is Transforming Television ViewingRoku stands as the leading TV streaming platform across the U.S., Canada, and Mexico, with the ambitious goal of connecting every television worldwide. As pioneers in the streaming industry, our mission is to serve as the ultimate platform that integrates the entire television ecosystem, linking consumers with their favorite content, enabling publishers to build and monetize expansive audiences, and offering advertisers unique capabilities to reach their target audiences.From day one at Roku, your contributions will be valued and impactful. As a rapidly growing public company, we cultivate an environment where every team member plays a crucial role, providing you with the chance to delight millions of viewers globally while gaining invaluable experience in diverse disciplines. About the TeamThe Viewer Platform team at Roku is responsible for developing the AI/ML intelligence that powers our Discovery, Search, and other user interfaces. This team collaborates with various cross-functional groups to deliver features that significantly enhance user Engagement and Monetization KPIs. Our systems influence the viewing experiences of over 100 million users. As we ramp up our investments in generative AI, personalization, and deep user insights, the Viewer Platform is at the forefront—integrating data, intelligence, and user experience into a unified ecosystem we refer to as the Viewer Brain.About the RoleWe are seeking a Senior Program Manager to spearhead two crucial initiatives within the Viewer Platform Organization:1. **Viewer Brain Program Leadership** – You will lead the company-wide effort to unify Roku’s AI/ML-powered products and technology stacks. This involves aligning multiple product, design, and engineering teams, setting shared milestones, and ensuring strategic coherence across personalization, Search, Voice, and content understanding systems.2. **Process Excellence & Product Operations Enablement** – You will enhance operational rigor across our product areas by developing innovative tools, templates, and frameworks for planning, roadmapping, and execution. Your efforts will empower Product Leaders to scale effectively, consistently measure success, and improve cross-functional velocity for high-impact feature launches.This position is perfect for a strategic, execution-focused leader who thrives in fast-paced, complex environments and enjoys building systems that connect product, technology, and operations.

Join our innovative Future Leadership Program at thinkacademyus, designed for aspiring leaders in Business Operations and Teaching. This unique program offers participants a chance to develop their leadership skills while gaining hands-on experience in educational operations. You will collaborate with a diverse team, engage with students, and contribute to educational initiatives that make a difference.

About Etched Etched builds AI inference systems designed specifically for transformer models. The company’s ASICs offer over 10x higher performance with lower costs and latency than traditional solutions such as the B200. These advances support real-time video generation and complex reasoning agents. Etched is backed by major investors and a team of experienced engineers, working to reshape infrastructure for one of the fastest-growing technology sectors. Role Overview The Technical Program Manager for Infrastructure leads programs from initial planning through to delivery. This role coordinates efforts across internal teams, manages vendor relationships, and keeps all dependencies, risks, and milestones visible to stakeholders. Setting key performance indicators and establishing operational rhythms are central parts of the job, along with ongoing process improvements that help the Infrastructure organization work more efficiently. What You Will Do Drive cross-functional programs from start to finish, ensuring alignment across engineering, leadership, and external partners. Translate complex technical concepts into clear updates for stakeholders at all levels. Identify risks early and facilitate solutions to challenges during ASIC design, hardware integration, and software deployment. Establish and track KPIs to measure progress and maintain program momentum. Adapt plans and guide teams through shifting priorities without losing pace. Develop and refine program management frameworks to support high-performing engineering teams. What We Look For Strong technical background, with the ability to understand and communicate about complex infrastructure projects. Exceptional organizational and communication skills. Experience coordinating across multiple teams and external vendors. Proactive approach to identifying and addressing risks. Comfort working in an environment where priorities can change quickly. Location This role is based in San Jose.

Join Zscaler as a Strategic Program Manager for Employee Engagement and play a pivotal role in enhancing the employee experience across our organization. You will lead initiatives designed to foster a culture of engagement, collaboration, and continuous improvement. Your strategic mindset and program management expertise will be instrumental in driving our employee engagement programs to new heights.

About the RoleTAL Education Group stands as a premier global education provider, dedicated to enriching the learning experiences of millions of students worldwide. As we expand our footprint in the international digital learning landscape, we are seeking a passionate Senior Manager to join our global strategy team. This pivotal role is instrumental in shaping our strategic vision and driving long-term growth initiatives across various regions.The Senior Manager will spearhead strategy planning, design global initiatives, and foster cross-border collaboration, ensuring that our executive priorities are translated into actionable multi-quarter roadmaps with rigorous operational follow-through.

OverviewThe Senior Operations Analyst plays a pivotal role in enhancing core financial operations, ensuring precision in reporting, adherence to internal policies, and delivering operational excellence across finance and accounting functions. This position requires close collaboration with cross-functional teams to manage financial data, oversee system workflows, and provide valuable insights that facilitate informed decision-making.Key ResponsibilitiesGeneral Ledger & Reporting:Support in the preparation of general ledger entries to guarantee accurate financial outcomes. Assist in the development of financial reports and maintain financial documentation to support audit requirements.Project Data Management:Assist in the creation and maintenance of financial data related to various projects. Gather, review, and organize documentation necessary for capital asset creation while managing the financial elements of projects, including tracking expenditures and project lifecycle status.Headcount & Workforce Data Maintenance:Manage resource data in timekeeping systems, compile and analyze headcount metrics for monthly reporting, and ensure accurate resource data is maintained across relevant systems.Procure to Pay System Administration:Oversee vendor data management, including onboarding, updates, and compliance documentation. Ensure data integrity and process continuity in P2P (Procure-to-Pay) system workflows.Operational Support & Continuous Improvement:Assist in the documentation of processes and support ad-hoc financial analyses and special projects as required.

Join Zscaler as a Senior Staff Technical Program Manager in our Platform Services team. In this pivotal role, you will lead cross-functional initiatives, drive strategic projects, and ensure the successful execution of our technology programs. Your expertise will be integral to enhancing our platform, fostering innovation, and delivering exceptional results.

ABOUT LUMILENSAt Lumilens, we are revolutionizing the photonics infrastructure that will drive the next generation of AI supercomputing. Our innovations range from chip-to-chip optical interconnects to scalable photonic engines, enabling a new era of computing that is faster, cooler, and significantly more efficient.As a well-funded startup supported by Mayfield and led by industry veterans with a track record of scaling transformative technologies, we offer a unique opportunity to innovate from the ground up. Join our world-class team of engineers as we tackle some of the most challenging problems in optics, systems, and scalability. Every line of code and every design decision you contribute will shape the future of infrastructure.If you are driven by a mission, thrive in a dynamic environment, and are eager to make a significant impact, come aboard our exciting journey. We are just getting started!POSITION OVERVIEWWe are looking for a Technical Program Manager to join our rapidly expanding team. This role offers a unique chance to define the technical vision for our products, collaborate with a multidisciplinary team, and deliver meaningful outcomes from inception to execution. The ideal candidate will engage closely with contract manufacturers, suppliers, and internal cross-functional development teams to achieve product goals while fostering a culture of quality and continuous improvement.What You Will Do:Lead the execution of product development programs across the development team, focusing on optical hardware products for high-speed optical networks.Collaborate with relevant development teams to identify technical gaps and devise solutions to ensure timely execution and successful product launches.Assist the product team in managing manufacturing partners to complete essential technical design activities before product launches, including reliability, design verification testing, and compliance assessments.Facilitate collaboration with cross-functional teams including Photonics Design, Hardware Design, Packaging, Manufacturing, Quality Engineering, Product Marketing, and Supply Chain to ensure robust product development and a smooth transition to production.

Archer Aviation Inc. is a pioneering aerospace firm located in San Jose, California, dedicated to revolutionizing air travel through the development of an all-electric vertical takeoff and landing (eVTOL) aircraft. Our mission is to enhance sustainable air mobility, providing an innovative solution that not only carries up to four passengers but also minimizes noise pollution.At Archer, we aspire to reach new heights, tackling complex challenges with a diverse team that drives intelligent solutions. We are committed to fostering an inclusive workplace where every voice is valued, and together we can achieve success.What You’ll Do:We are on the lookout for a seasoned Powertrain Program Manager to spearhead the development of Electrical Systems & Propulsion within Archer’s Program Management Office. This pivotal role entails overseeing the product lifecycle from conception to FAA certification, ensuring rigorous testing and validation to qualify systems for mass production. A robust background in aerospace integration and a proven history of managing intricate, supplier-partnered technical programs are essential.Key Responsibilities:Formulate and implement a cross-functional program execution plan for the entire new product development lifecycle, from design architecture through to production launch.Take charge and refine existing high-level schedules for Line Replaceable Units (LRUs) within Archer’s Electrical Systems & Propulsion product lines.Act as the principal cross-functional liaison, coordinating efforts across Design, Testing, Manufacturing, Quality, Supply Chain, and Facilities to ensure a seamless and timely prototype development process.Oversee the Design Validation (DV) & Product Validation (PV) Testing roadmap (V/MBSE Testing Method) for Electric Propulsion Systems, driving a comprehensive test and qualification plan to ensure timely execution.Manage end-to-end readiness and launch of Testing Equipment. Collaborate with the Supply Chain, Engineering, Real Estate, and Finance teams during the (RfX) Process to ensure timely deployment and qualification of equipment.Establish and manage a risk tracking and mitigation plan for the testing program, driving timely resolution of risks.Administer the testing program budget (CapEx/OpEx) and develop metrics and KPIs to track progress.Consolidate and effectively communicate the status, risks, and progress of the testing program to the leadership team.

AECOM is seeking a Market Sector Leader - Program Management to join the team in San Jose. This position is responsible for overseeing several programs within the market sector, with an emphasis on successful delivery and ongoing improvement. Key Responsibilities Direct and manage multiple programs, guiding them from initial planning through to completion. Lead project teams to achieve objectives while upholding high standards of quality and performance. Encourage collaboration within teams and with external stakeholders to ensure program success. Support strategic goals for the market sector and foster innovation throughout program delivery. Location This role is based in San Jose.

The Operations Manager at via in San Jose, California plays a central role in keeping daily operations on track. This position focuses on maintaining efficient processes and ensuring that the organization runs smoothly. Key responsibilities Oversee day-to-day operational activities Develop and implement strategies to improve workflows and efficiency Manage team productivity and performance Collaborate with other departments to support overall company objectives What to expect This role requires a hands-on approach to both managing people and refining processes. Success depends on strong coordination with colleagues across the organization and a commitment to continuous improvement.

Join Western Digital as a Supply Chain Risk Management Program Manager, where you will lead initiatives to identify, assess, and mitigate risks within our supply chain operations. You will collaborate closely with cross-functional teams to implement effective risk management strategies, ensuring the resilience and efficiency of our supply chain. Your insights will drive decision-making and enhance our organizational capabilities.

Archer Aviation, headquartered in San Jose, California, is pioneering the development of an innovative all-electric vertical takeoff and landing aircraft. Our mission is to propel sustainable air mobility forward, delivering an aircraft designed to transport four passengers with minimal noise levels.We are ambitious in our goals and face complex challenges, believing that diversity in our workforce enriches our insights, fosters creativity, and ultimately leads to greater success. Archer is committed to nurturing an equitable and inclusive atmosphere that celebrates the unique contributions of each team member.As a Program Manager within Archer’s Structural Integrity division, you will play a pivotal role in overseeing and coordinating activities among various Structural Integrity teams—specifically, Loads and Dynamics, Structural Analysis/FEA, and Structural Validation/Test—while collaborating with external product development and design teams. This role requires effective communication and collaboration with Archer's Engineering, Program Management, and supplier or customer teams.Key Responsibilities:Foster and maintain robust relationships across Archer teams, including both internal and external suppliers and customers to enhance the overall customer experience and strengthen partnerships.Serve as the primary liaison between Structural Integrity, Engineering, Program Management, and Supply Chain regarding project deliverables, challenges, and resolutions, escalating issues to commercial or technical partners as necessary.Take charge of managing schedules and technical performance aligned with program requirements for your designated areas of responsibility, collaborating closely with Engineering Directors and Work Package Managers.Lead a cross-functional team to execute complex development programs efficiently, ensuring adherence to schedule and budget constraints.Create and manage task-based schedules, facilitate program kickoff and gate meetings, and monitor milestone progress against the program management plan.Identify and address program risks, issues, and opportunities, driving them to resolution.Proactively identify challenges, propose solutions, and facilitate recovery plans to ensure program success.

Accellor is a cutting-edge AI-native services firm designed for the post-ChatGPT landscape. With no legacy constraints, we are committed to delivering measurable business outcomes through our advanced AI, data, and engineering capabilities. Our mission is to operationalize AI at scale, unlocking sustained enterprise value.With a proven history of enabling Fortune 100 enterprises and global innovators, Accellor is recognized as a trusted partner for organizations aiming to harness the full potential of AI. Our vision is to create intelligent, connected ecosystems that yield measurable results and transform the future of enterprise.We are on the lookout for a Technical Program Manager (TPM) to spearhead strategic initiatives spanning Salesforce, customer data, and Go-To-Market systems. This pivotal role sits at the intersection of engineering, sales, and marketing, overseeing the delivery of scalable systems that enhance revenue growth, customer engagement, and operational efficiency.