Technical Product Manager – User Success

About VibecodeAt Vibecode, we are pioneering the next generation of software development. As the first comprehensive vibe coding platform for both mobile and web applications, we empower individuals to transform their ideas into fully functional applications without the need for coding expertise. With a rapidly expanding user base of over 200,000 and approximately $10 million in funding from leading investors such as 776, Neo, and Long Journey Ventures, we are on a fast track to growth.The RoleIn this pivotal position as our first cross-functional hire, you will be at the heart of Vibecode, serving as the primary advocate for our users across various channels including support, feedback, community, and client interactions. Your responsibilities will involve directing product strategy by addressing user needs, translating these into actionable insights, and establishing a structured approach during our growth phase. You will also play a crucial role in scaling our Forward Deployed Engineer program. This is an unparalleled opportunity to influence key decisions in one of the most dynamic AI startups that is transforming the app development landscape.What You'll Do:Manage and enhance all user-facing channels, including our early access initiative, in-app assistance, Discord community, and various client/enterprise interactions.Serve as the primary user advocate by triaging incoming feedback, pinpointing critical pain points, and translating these into actionable product priorities and roadmap insights.Engage directly with user issues, troubleshooting platform challenges, providing education on platform use, and assisting power users in application deployment.Organize and professionalize our Forward Deployed Engineer (FDE) program by defining customized support offerings to assist users in launching and scaling complex applications.Collaborate across departments including engineering, product, and leadership to influence significant decisions, from feature prioritization to long-term platform strategy.About YouA minimum of 2 years of experience in high-pressure, execution-oriented roles such as management consulting, investment banking, startup operations, or technical product management.A robust technical foundation with hands-on software development experience and proficiency in JavaScript.Demonstrated capability to function at multiple levels:Focused on details: capable of deep dives into specific challenges while also understanding the broader picture.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA

About Bounce...At Bounce, we are revolutionizing cloud storage for the physical world, starting with the most extensive global luggage storage network available. Our marketplace seamlessly connects travelers with over 30,000 small business locations worldwide, providing hyper-local short-term baggage storage solutions. With more locations globally than Burger King and more in New York City than Starbucks, we have proudly served over 3 million users and managed the storage of over 10 million bags, compensating small business partners with over $10 million in 2024 alone.Our dynamic and fast-paced team thrives on experimentation and innovation. We believe that rapid testing of new ideas allows us to adapt and grow effectively. If you're eager to contribute to a high-energy, collaborative environment where you can think big and create meaningful impacts, Bounce is the ideal place for you. Recognized as the fastest-growing travel company in the USA by Inc5000 in 2024, we are backed by prominent Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. Learn more about Bounce's Series B funding here and our exciting expansion into Japan here.About the role...As the Senior Product Manager, Acquisition at Bounce, you will take charge of scaling our user acquisition product stack across SEO, AI discovery, paid marketing, and partnerships, all aimed at driving GMV growth. You will transform our growth strategy into data-driven product initiatives that enhance how users discover, activate, and re-engage with our storage solutions.Working closely with cross-functional teams in engineering, design, data, and marketing, you will lead experiments on our landing pages, conversion funnels, and geospatial user experiences to optimize conversion rates while customizing discovery experiences to local contexts. This pivotal, growth-oriented role is ideal for a product thinker passionate about experimentation, customer insights, and delivering results quickly.

Join Our User Operations TeamThe User Operations team at Perplexity AI is at the forefront of enhancing user experiences. We are committed to ensuring our AI-driven search and answer engine provides genuine value to every user, from individual consumers to larger organizations. Our team operates across several support channels, including email, in-app messaging, Slack, and community forums. We work closely with Product, Engineering, Billing, and Growth teams to transform user feedback into actionable product improvements. As a dynamic startup, we require team members who can wear multiple hats and contribute beyond just resolving support tickets.Your RoleAs a User Operations Generalist, you will play a critical role in our fast-paced environment. We are looking for someone who possesses exceptional customer support skills coupled with strong technical knowledge. You will manage a high volume of user inquiries across various channels while investigating product issues, leveraging customer feedback to discover problems, and proposing solutions that enhance the overall user experience.This position is not merely about handling tickets. As new features and products are launched, you will be the first to hear user feedback—what works well, what causes confusion, and what requires fixing. Your interactions will help us gather insights that influence successful launches, identify potential issues early, and communicate clear solutions back to our users. Additionally, you will be responsible for building automations and optimizing workflows to enhance our team's efficiency as we adapt to the rapid pace of product development without compromising quality.We seek an individual who can navigate uncertainty and create solutions where processes are still being established. You will not always have a predefined playbook; instead, we need a proactive individual who can carve out a path forward instead of simply following one.Your Characteristics:You identify gaps: Whether it's a missing Help Center article, a flawed workflow, or recurring user issues, you take the initiative to address these.You are self-driven: You are motivated to take the lead but also recognize when to seek guidance.You communicate effectively: You keep your team informed, raise blockers early, and ensure that nothing slips through the cracks.You thrive in autonomy: We expect you to operate independently without constant supervision.

At Discord, we empower over 200 million users to connect and engage in various activities, with a significant focus on gaming. Over 90% of our community immerses themselves in gaming, contributing to an impressive 1.5 billion hours spent playing a diverse array of titles on our platform each month. Discord is positioned at the forefront of the gaming industry's evolution, dedicated to enhancing the enjoyment and ease of interaction for users before, during, and after their gaming sessions.The Engagement organization at Discord is committed to elevating user engagement and fostering retention. Our aim is to ensure that as we attract new users, they find Discord indispensable in their daily routines. We focus on enhancing our core social systems, including voice chat and messaging, striving to implement repeatable strategies that enhance user interaction, particularly among desktop gamers and emerging mobile gaming audiences.We are seeking a seasoned Senior Product Design Manager to spearhead a team of designers focused on key strategic initiatives. You will oversee designers addressing challenges such as enhancing the discoverability and engagement of voice calls, creating social feedback loops that facilitate ongoing conversations, and upholding the world-class quality of Discord's foundational experiences.In your role as Senior Design Manager, you will independently guide your team within a specific domain, skillfully balancing strategic vision with hands-on leadership. You will collaborate closely with cross-functional partners in Product and Engineering to translate the Engagement strategy into delightful user experiences, while also nurturing your designers and sustaining Discord's high standards of excellence.

Join DoorDash as the Manager of Client Success & Technical Solutions, where you will spearhead the DoorDash for Business Customer Success Team. This pivotal role involves crafting strategies and implementing scalable solutions to ensure smooth onboarding, activation, and enduring customer retention. Your leadership will guide customers through their journey, from initial contact to post-launch success.As we expand our offerings for corporate clients, including catering and group orders, you will take on greater responsibility for customer health in a complex landscape. Your ability to prioritize effectively and maintain focus on impactful actions will be crucial for our customers' success.About the RoleIn this leadership role, you will manage a team of 6-9 Customer Success Managers (CSMs), overseeing coaching, performance management against KPIs, and collaborating directly with customers to gather insights that shape our initiatives and product roadmap. This position requires a proactive mindset; you will be expected to identify inefficiencies and implement tools and processes that enhance customer satisfaction and team productivity.Collaboration is key, and you will work closely with the Sales team—not merely as a handoff point but as a true partner. You will drive alignment on account health and escalations, and participate in discovery meetings to provide technical context that helps Sales position the right solutions for our clients. A solutions-first mindset is essential.Additionally, you will establish tracking and monitoring systems to ensure all deals are actively managed, providing timely updates to cross-functional partners and leadership. Your contributions will support our program strategy and structure across various initiatives, enhancing enablement, improving processes, and fostering collaboration.

Join Scopely as a Creative Production Manager for User Acquisition! In this dynamic role, you will lead innovative production strategies to attract and engage new users. You will work closely with cross-functional teams to create compelling content that resonates with our target audience, ensuring alignment with our brand vision and goals.Your expertise will help drive user engagement and optimize production processes, making a significant impact on our growth trajectory.

Join Prosper Marketplace, Inc. as the Vice President of Product Management & User Experience, where you will lead the charge in shaping our product vision and enhancing user engagement. In this pivotal role, you will collaborate with cross-functional teams to define and execute strategies that drive innovation and elevate user satisfaction. If you are a strategic thinker with a passion for creating exceptional user experiences, we want to hear from you!

Ironclad stands as the premier AI contracting platform that revolutionizes agreements into tangible assets. Our platform accelerates contract processing, delivers instant insights, and enhances operational efficiency—all while keeping you in control. Whether facilitating purchases or sales, Ironclad integrates the entire workflow on a single smart platform, equipping leaders with the foresight necessary to stay ahead of the competition. Organizations like OpenAI, the World Health Organization, and the Associated Press rely on Ironclad to expedite their operational goals.Recognized consistently as an industry leader, Ironclad has been named a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, received accolades as a Fortune Great Place to Work, and featured among Fast Company’s Most Innovative Workplaces. We are honored to be included in Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. Our growth is supported by top-tier investors such as Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.The Lifecycle Legal Engineer (LLE) occupies a pivotal, customer-focused role dedicated to ensuring that clients achieve significant adoption and tangible value following the initial implementation of our product. In this capacity, you will serve as a strategic technical partner, guiding customers from their initial activation to advanced levels of product maturity.

About the Role SecurityScorecard is hiring a Technical Product Manager to help shape and deliver security solutions for organizations worldwide. This remote position is based in San Francisco. What You Will Do Guide the development and launch of cybersecurity products Work closely with engineering, design, and other teams to align product features with customer needs Translate market requirements into actionable plans Ensure products address real-world security challenges and support customers in managing their cybersecurity posture Location Remote (San Francisco)

Join Our Mission at SentryAt Sentry, we believe that bad software should be a thing of the past. Our mission is to empower developers to create better software more efficiently, enabling everyone to enjoy technology to its fullest.With over $217 million in funding and a community of more than 100,000 organizations, we are revolutionizing the way companies like Disney, Microsoft, and Atlassian approach performance and error monitoring. Our tools help teams spend less time troubleshooting and more time innovating.Embracing a hybrid work model, our global teams gather in the office on Mondays, Tuesdays, and Thursdays to foster collaboration. If you are passionate about creating solutions that enhance digital experiences, come help us shape the future of software monitoring.Role Overview:As we expand our Technical Customer Success team, we are looking for a Technical Customer Success Manager (TCSM) to facilitate the growth and adoption of the Sentry Platform across our global customer base. In this role, you will become a product expert dedicated to ensuring that customers are smoothly onboarded, derive maximum value from our platform, and identify new growth opportunities through diverse use cases and products.Your contributions will be vital in helping customers achieve tangible results with Sentry. You will work cross-functionally alongside Account Executives, Sales Engineers, and Engineering teams to align with customers' technical and business objectives.This position demands strong technical acumen and a comprehensive understanding of the Software Development Life Cycle (SDLC) as well as relevant technologies. If you are a technologist with experience in customer-facing roles supporting technical products and are eager to join a rapidly growing team, we want to hear from you!

About Opal Security:At Opal, we are pioneering cutting-edge identity governance for the AI age—smart access management that enables businesses to innovate rapidly while ensuring security. Our goal is to provide clarity, control, and confidence in complex enterprise environments, allowing teams to manage access seamlessly without hindering progress.About the Role:Opal is at a pivotal moment, seeking a passionate individual to enhance our post-sales experience after customers agree to partner with us.We are looking for a technically savvy professional who can elevate our customer success initiatives from satisfactory to outstanding. This is your opportunity to redefine customer success with the freedom to implement your vision. You will adopt a player-coach approach: engaging directly with customers while laying the groundwork for a high-performing team that can grow alongside us.Your Responsibilities:Create an exemplary customer success team: you will redesign our customer success strategies, establishing processes, metrics, and a culture that transform good relationships into exceptional results.Serve as the primary technical support: when customers encounter challenges, you will be their go-to person. You will troubleshoot integrations, diagnose configuration issues, and provide immediate resolutions while knowing when to escalate complex issues to engineering.Oversee the health of our customer portfolio: you will be responsible for renewals, retention, and proactive engagement. You will develop frameworks and key indicators that help us identify opportunities (and potential risks) early on, ensuring customers receive maximum value from Opal Security throughout their journey.Act as a liaison between customers and product: you will collaborate closely with our product and engineering teams to advocate for customer needs, influence future developments, and ensure we deliver real value beyond just features. Your insights will significantly impact our roadmap.Lead customers from onboarding to advocacy: you will manage strategic relationships across a diverse clientele, from Fortune 500 corporations to innovative AI startups such as Runway and Perplexity, serving as their trusted advisor on access management and security. These relationships are built on trust and partnership rather than transactions.

Become a Valued Member of the ThinkingIT Corp. Team!At ThinkingIT Corp., we are dedicated to transforming the iGaming sector through cutting-edge IT and marketing solutions. Our Operations and User Success team plays a critical role in ensuring our clients derive the utmost value from our offerings. If you're eager to gain hands-on experience in operations, user success, and CRM systems, we encourage you to complete our Interest Form.Your Journey with Us:This position is ideal for those aiming to sharpen their skills in customer relationship management and operational effectiveness. Responsibilities may include: Assisting with the updates and upkeep of CRM systems Collecting and monitoring user feedback and support tickets Enhancing internal processes through documentation and workflow optimization Evaluating customer data to pinpoint trends and drive best practices Collaborating with cross-functional teams to enhance user experiences

We are excited to announce an opportunity for a Technical Product Manager at Murphy Talent Group. In this role, you will spearhead the design and implementation of innovative recruiting and staffing products that are pivotal in transforming how organizations connect with top talent.As a key player in our product strategy, you will collaborate closely with engineering, design, and business stakeholders to establish a coherent product vision, prioritize features, and deliver solutions that effectively address real-world hiring challenges.

Join Bright Machines as a Staff Technical Product Manager and play a pivotal role in shaping the future of intelligent manufacturing solutions. You will lead cross-functional teams to deliver high-quality products that meet customer needs and drive business growth. Your expertise in product management and technical knowledge will be essential in guiding product strategy and execution.

Join Murphy Talent Group as a Technical Product Manager and play a pivotal role in shaping our innovative recruiting and staffing solutions. This is a hybrid position based in San Francisco, requiring three days a week in the office.About Murphy Talent GroupAt Murphy Talent Group, we are dedicated to revolutionizing the recruitment landscape by leveraging cutting-edge technology to connect exceptional talent with leading organizations. Our mission is to streamline hiring processes, enhance candidate experiences, and empower businesses with intelligent workforce solutions.Role OverviewAs a Technical Product Manager, you will spearhead the development and delivery of our innovative recruiting and staffing products. This role is integral to aligning product, engineering, and business strategies to create scalable, data-driven solutions that improve how companies attract and hire talent. You will work collaboratively with engineering, design, and key stakeholders to define product vision, prioritize key features, and deliver impactful solutions that address real-world hiring challenges.Key ResponsibilitiesDefine and manage the product roadmap for our recruiting and staffing platforms.Collaborate closely with engineering teams to design and deliver scalable, high-quality products.Translate business needs into clear technical requirements and user stories.Work cross-functionally with design, sales, and operations to ensure product alignment.Analyze user data and feedback to drive product decisions and enhancements.Lead agile product development cycles, including sprint planning and backlog management.Ensure timely delivery of features while maintaining high quality and performance standards.Communicate product updates, strategy, and progress to stakeholders and leadership.

About the Role Plaud is hiring a Technical Product Marketing Manager in San Francisco, CA. This role shapes how Plaud’s products reach and engage customers. The Technical Product Marketing Manager works with teams across the company to develop and carry out marketing strategies tailored to the needs of our audience. What You Will Do Partner with product, engineering, and sales teams to align messaging and go-to-market plans Create clear, persuasive product narratives that highlight technical value Support launches and ongoing campaigns for new and existing products Who We’re Looking For Experience in product marketing, preferably with technical products Strong communication skills and the ability to translate technical features into customer benefits Interest in technology and storytelling

Join amaehealth as the Head of Product Design & User Research, where your vision will shape the future of healthcare technology. In this pivotal role, you will lead a dynamic team that is dedicated to enhancing user experiences and driving innovation in product design.

Join VOLT, a leading innovator in AI-powered safety and security solutions, as a Technical Product Manager. In this pivotal role, you will steer the product vision and collaborate with engineering teams throughout the design, build, and deployment processes of our cutting-edge platform.This position demands a highly technical and hands-on approach. You will be actively involved in system design, API integrations, data flows, and deployment challenges; your role extends beyond merely drafting requirements. You will articulate what we create, the rationale behind it, and ensure its successful implementation in real-world scenarios.Ideal candidates are seasoned engineers with a strong background in developing large-scale, complex systems who have transitioned into product leadership while retaining a focus on technical execution.