Technical Customer Success Manager at Sentry | San Francisco

Join Our Mission at SentryAt Sentry, we believe that bad software should be a thing of the past. Our mission is to empower developers to create better software more efficiently, enabling everyone to enjoy technology to its fullest.With over $217 million in funding and a community of more than 100,000 organizations, we are revolutionizing the way companies like Disney, Microsoft, and Atlassian approach performance and error monitoring. Our tools help teams spend less time troubleshooting and more time innovating.Embracing a hybrid work model, our global teams gather in the office on Mondays, Tuesdays, and Thursdays to foster collaboration. If you are passionate about creating solutions that enhance digital experiences, come help us shape the future of software monitoring.Role Overview:As we expand our Technical Customer Success team, we are looking for a Technical Customer Success Manager (TCSM) to facilitate the growth and adoption of the Sentry Platform across our global customer base. In this role, you will become a product expert dedicated to ensuring that customers are smoothly onboarded, derive maximum value from our platform, and identify new growth opportunities through diverse use cases and products.Your contributions will be vital in helping customers achieve tangible results with Sentry. You will work cross-functionally alongside Account Executives, Sales Engineers, and Engineering teams to align with customers' technical and business objectives.This position demands strong technical acumen and a comprehensive understanding of the Software Development Life Cycle (SDLC) as well as relevant technologies. If you are a technologist with experience in customer-facing roles supporting technical products and are eager to join a rapidly growing team, we want to hear from you!

About SentryAt Sentry, we believe that poor software should be a thing of the past. Our mission is to empower developers to create exceptional software rapidly, allowing everyone to enjoy technology at its best.With over $217 million in funding and a trust of more than 100,000 organizations—including industry leaders like Disney, Microsoft, and Atlassian—we are dedicated to crafting performance and error monitoring tools that minimize bug fixing and maximize product development.We embrace a hybrid work environment across our global hubs, designating Mondays, Tuesdays, and Thursdays as in-office days to foster meaningful collaboration. If you’re passionate about creating solutions that enhance the digital experience, join us in developing the next generation of software monitoring tools.Your Role as an Enterprise Marketing ManagerAs the Enterprise Marketing Manager, you will take charge of how Sentry is positioned to various buyer personas within our core audience segments, focusing on competitive deals, customer success stories, and enterprise-level campaigns.This pivotal role emphasizes storytelling and enablement. You will collaborate closely with our Sales, Product Marketing, and Integrated Marketing teams to ensure Sentry is strategically positioned to excel in competitive landscapes, supported by credible customer narratives and programs.Key ResponsibilitiesDevelop and implement enterprise messaging and positioning through crafting compelling narratives, sales materials, and content that effectively communicate Sentry's value proposition to target buyer personas.Lead competitive sales enablement by creating battlecards, positioning frameworks, conducting win/loss analyses, and delivering sales training to boost performance in strategic deals.Build and scale customer advocacy programs, including case studies and advisory boards, to illustrate credibility and impact on a larger scale.Support enterprise campaigns with robust narratives and content, working alongside Integrated Marketing and Product Marketing to align campaigns with buyer needs, competitive context, and customer endorsements.Collaborate with GTM teams on execution, addressing field needs, supporting key opportunities, and continually refining enterprise enablement based on feedback and performance outcomes.What Makes You a Great FitYou are a proactive individual who thrives on creating and executing programs from the ground up.You derive satisfaction from collaborating with Sales and relish the opportunity to influence competitive sales cycles.You possess a strong understanding of enterprise marketing dynamics and enjoy storytelling through data and customer insights.

About SentrySentry is dedicated to transforming the software development landscape. We believe that bad software should be a thing of the past. Our mission is to empower developers to create high-quality software swiftly, allowing us all to enjoy technology without the headaches of bugs and performance issues.With over $217 million in funding and a community of more than 100,000 organizations that trust our vision, we are proud to deliver cutting-edge performance and error monitoring solutions. Our tools are utilized by industry leaders like Disney, Microsoft, and Atlassian, enabling them to minimize time spent on troubleshooting and maximize time spent innovating.At Sentry, we champion a hybrid work culture across our global locations. With designated in-office days on Mondays, Tuesdays, and Thursdays, we foster collaboration and teamwork. If you are passionate about building tools that enhance the digital experience, join us in shaping the future of software monitoring.About the Role:As a key member of the Solutions Engineering team at Sentry, you will play an integral role in assisting our largest clients with the seamless integration of Sentry into their applications and workflows. From SDK integration to ensuring that alerts and issues are routed appropriately, your expertise will be vital in optimizing customer implementations and usage. Your goals will include:Empowering developers to swiftly identify and resolve application slowdowns and errors.Enhancing development team productivity and elevating customer satisfaction levels.Your Responsibilities Will Include:Understanding customer challenges and objectives to create tailored implementation and onboarding strategies that deliver business value.Creating best practices and educational materials focused on error and performance management, including “how-to” articles and videos.Serving as a trusted advisor and subject-matter expert, guiding customers in software engineering and monitoring best practices.Facilitating workshops that promote deeper engagement and broader adoption of Sentry's solutions.Collaborating cross-functionally to provide valuable feedback to product and development teams, aligning Sentry's roadmap with customer needs and improving time-to-value.You Will Thrive in This Role If You:Enjoy discussing technology and engaging with engineers and technical leaders.Flourish in a dynamic environment and embrace diverse challenges.

About SentryIn a world filled with subpar software, Sentry is dedicated to transforming the developer experience. Our mission is to empower developers to create high-quality software swiftly, allowing everyone to reconnect with the joy of technology.Backed by over $217 million in funding and trusted by more than 100,000 organizations, including giants like Disney, Microsoft, and Atlassian, we are at the forefront of developing innovative performance and error monitoring tools. Our goal is to minimize bug-fixing time so that companies can focus on what truly matters: building great products.At Sentry, we champion a hybrid work environment across our global locations, with Mondays, Tuesdays, and Thursdays designated as in-office days to foster collaboration. If you have a passion for crafting solutions that enhance the digital experience, join us in shaping the future of software monitoring.About the RoleWe are on the lookout for an enthusiastic and detail-oriented Executive & Office Assistant to collaborate with our leadership team and manage daily operations at our San Francisco office. This pivotal role involves delivering comprehensive administrative support to our executives and partnering with the SF Office Manager to create an inviting and efficient workplace for all employees and visitors. As an integral part of our operations, you will facilitate seamless facility management and enhance communication within the team.If you excel at instilling order amidst chaos in a vibrant and dynamic environment, this opportunity is for you. Join our rapidly growing team committed to revolutionizing software development for half a million developers; we need your expertise!Note: While our company policy supports a hybrid work approach, this position requires in-office presence five days a week in San Francisco.

About SentryAt Sentry, we believe that bad software shouldn't be the norm. Our mission is to empower developers to create better software at a faster pace, allowing us all to enjoy technology more fully.With over $217 million in funding and a community of 100,000+ organizations supporting our vision, we are dedicated to developing performance and error monitoring tools that enable companies like Disney, Microsoft, and Atlassian to minimize bug fixing and maximize product development.Embracing a hybrid work model across our global offices, we invite you to join us in the office on Mondays, Tuesdays, and Thursdays to foster meaningful collaboration. If you are passionate about building solutions that enhance the digital experience, come help us innovate the future of software monitoring tools.About the RoleThe Data Science team is an integral part of Sentry's Data & Analytics within the Business Operations organization. We are focused on leveraging data to drive smarter decisions by creating models and analytical systems that translate data into actionable insights. Our commitment is to deliver high-impact, production-ready data science projects that bolster teams across Product, GTM, and Finance.In the role of Senior Data Scientist, you will be pivotal in defining the data science framework at Sentry. You will tackle complex, ambiguous challenges, develop models that yield significant business results, and help set the standards and practices that facilitate the scalability of data science efforts. Collaborating closely with cross-functional teams will ensure that our data science initiatives are trusted, widely adopted, and impactful across the organization.If you thrive on solving challenging problems, enjoy working independently, and seek to harness data science to influence real-world decisions, we are eager to connect with you.Your ResponsibilitiesDefine a repeatable data science operating model including roadmapping, stakeholder engagement, and delivery standards.Develop and deploy predictive models that inform product and business decisions, such as customer adoption, intelligence, lead scoring, and impact measurement.Collaborate with GTM, Product, and Finance teams to integrate models into actionable workflows rather than limiting them to dashboards.Provide technical leadership, elevating the standards for data science practices at Sentry.Work alongside Data Engineering to guarantee reliable deployment of production models.Enhance the foundational elements that boost experimentation and learning over time.What You'll Appreciate About This RoleThe opportunity to shape the future of data science at Sentry.A collaborative environment that values innovation and creativity.The chance to work on meaningful projects that have a real impact on the business.

About SentryAt Sentry, we’re on a mission to revolutionize software development by enabling developers to write exceptional code efficiently. With over $217 million in funding and a community of 100,000+ organizations, including industry giants like Disney, Microsoft, and Atlassian, we provide state-of-the-art performance and error monitoring tools. Our commitment to innovation drives us, and we believe in enhancing technology for everyone.We embrace a hybrid work model, designating Mondays, Tuesdays, and Thursdays as in-office days to foster collaboration and creativity. If you’re passionate about creating tools that enhance digital experiences, join us in building the future of software monitoring.About the RoleWe are seeking a Senior Product Designer who thrives on tackling intricate challenges and transforming them into user-friendly experiences that empower developers to deliver their best work.In this role, you will collaborate with a talented team of product managers, engineers, and designers to craft unique product experiences. As part of our dynamic design team, you will play a critical role in elevating our design language to ensure consistency, accessibility, and ease of development.In This Role, You WillDesign intuitive products that simplify complex developer workflows.Collaborate with cross-functional teams to brainstorm, refine solutions, and provide constructive feedback.Enhance our design language for consistent and accessible interfaces.Contribute to a design culture that values feedback, curiosity, and continuous growth.Champion exceptional design at every stage of the product lifecycle.You’ll Love This Job If YouEnjoy simplifying complex tools and workflows into seamless experiences.Thrive in collaborative environments with designers and engineers.Value consistency but understand when to innovate intentionally.Have a keen eye for detail, from overarching UX patterns to pixel-perfect designs.Believe in the power of open-source software and community collaboration.Are excited about bringing designs to life through code.

About SentryAt Sentry, we recognize that poor software experiences are all too common, and we are determined to change that. Our mission is to empower developers to create better software more efficiently, allowing everyone to reconnect with the joy of technology.With over $217 million in funding and a community of more than 100,000 organizations, including industry giants like Disney, Microsoft, and Atlassian, we are pioneering performance and error monitoring solutions. Our tools enable companies to spend less time addressing bugs and more time innovating.Sentry promotes a hybrid work environment across our global hubs, designating Mondays, Tuesdays, and Thursdays as in-office collaboration days. If you are passionate about creating solutions that enhance the digital experience, we invite you to join us in developing the next generation of software monitoring tools.About the RoleAs a Staff Machine Learning Engineer within Sentry’s AI/ML team, you will take the lead in developing advanced models and agents that enhance our products' intelligence and functionality. This pivotal role involves integrating AI and machine learning into our core offerings, including issue triage and resolution, as well as predictive analytics for application performance monitoring. Your contributions will enable organizations worldwide to derive actionable insights from their software, helping them to create superior products at an accelerated pace.In This Role You WillCreate cutting-edge agentic AI systems for triaging, debugging, and resolving real-world production challenges.Utilize Sentry’s extensive dataset of errors, spans, and profiles to inform your work.Lead the charge on significant AI/ML initiatives within the organization.You Will Thrive in This Role If YouAre motivated by making a meaningful impact and enjoy high-stakes, visible projects.Have a passion for building and will embrace the opportunity to be a founding member of the AI/ML team.Excel in cross-functional collaboration, working alongside developers and product teams to create features.

About SentryIn a world inundated with poor software, Sentry stands out with its commitment to ensuring developers can create high-quality software efficiently. Our mission is to empower developers to write better software faster, allowing everyone to rediscover the joy of technology.With over $217 million in funding and a growing community of more than 100,000 organizations, including industry giants like Disney, Microsoft, and Atlassian, we are at the forefront of developing performance and error monitoring tools that streamline the development process.Sentry supports a dynamic hybrid work environment across our global offices, with dedicated in-office days on Mondays, Tuesdays, and Thursdays to foster collaboration. If you have a passion for crafting tools that enhance the digital experience, join us in shaping the future of software monitoring.About the RoleAs a Senior Software Engineer on Sentry’s AI/ML team, you will play a pivotal role in developing the platform utilized by our debugging agents. This position is critical in incorporating AI and machine learning into our fundamental products, ranging from issue triage and resolution to predictive analytics for application performance monitoring. Your contributions will provide actionable insights to companies worldwide, enabling them to enhance their software development processes.Your ResponsibilitiesDevelop advanced agentic AI platforms to triage, debug, and resolve real-world production challenges.Utilize Sentry’s extensive dataset of errors, spans, and profiles to inform your development.Lead the development of significant projects within the AI/ML domain.What You’ll Love About This JobYou are motivated by impact and relish working on high-stakes, visible projects.You enjoy the process of building and will have the chance to be a foundational member of the AI/ML team.You thrive in collaborative environments and enjoy developing features alongside cross-functional teams.

About Opal Security:At Opal, we are pioneering cutting-edge identity governance for the AI age—smart access management that enables businesses to innovate rapidly while ensuring security. Our goal is to provide clarity, control, and confidence in complex enterprise environments, allowing teams to manage access seamlessly without hindering progress.About the Role:Opal is at a pivotal moment, seeking a passionate individual to enhance our post-sales experience after customers agree to partner with us.We are looking for a technically savvy professional who can elevate our customer success initiatives from satisfactory to outstanding. This is your opportunity to redefine customer success with the freedom to implement your vision. You will adopt a player-coach approach: engaging directly with customers while laying the groundwork for a high-performing team that can grow alongside us.Your Responsibilities:Create an exemplary customer success team: you will redesign our customer success strategies, establishing processes, metrics, and a culture that transform good relationships into exceptional results.Serve as the primary technical support: when customers encounter challenges, you will be their go-to person. You will troubleshoot integrations, diagnose configuration issues, and provide immediate resolutions while knowing when to escalate complex issues to engineering.Oversee the health of our customer portfolio: you will be responsible for renewals, retention, and proactive engagement. You will develop frameworks and key indicators that help us identify opportunities (and potential risks) early on, ensuring customers receive maximum value from Opal Security throughout their journey.Act as a liaison between customers and product: you will collaborate closely with our product and engineering teams to advocate for customer needs, influence future developments, and ensure we deliver real value beyond just features. Your insights will significantly impact our roadmap.Lead customers from onboarding to advocacy: you will manage strategic relationships across a diverse clientele, from Fortune 500 corporations to innovative AI startups such as Runway and Perplexity, serving as their trusted advisor on access management and security. These relationships are built on trust and partnership rather than transactions.

Join Sentry as a Senior Event Marketing ManagerSentry is on a mission to elevate software development by enabling developers to create high-quality software efficiently. With over $217 million in funding and a trusted network of over 100,000 organizations—including industry leaders like Disney, Microsoft, and Atlassian—we provide innovative performance and error monitoring tools that streamline the development process.We operate on a hybrid work model, emphasizing collaboration in our global offices, with designated in-office days to foster teamwork. If you are passionate about enhancing digital experiences and want to play a pivotal role in shaping the future of software monitoring tools, we invite you to apply.As a Senior Event Marketing Manager, you will lead our regional event strategy, including our dynamic startup program, while expanding our field marketing initiatives. This is an exciting opportunity for a proactive leader eager to create impactful experiences that drive sales and enhance our market presence.Your Responsibilities:Design and execute engaging regional marketing events that generate qualified leads, accelerate sales, and strengthen customer loyalty.Oversee all aspects of trade show and conference logistics, including vendor management, budgeting, staffing, performance tracking, and on-site execution to ensure exceptional experiences.Collaborate closely with sales teams to identify key accounts and develop tailored marketing strategies that effectively engage prospects.Maintain clear communication regarding event programs with all stakeholders, preparing essential planning documents, schedules, and budgets.Analyze event performance metrics and ROI, partnering with internal sales and MOPs teams to optimize future marketing efforts.Assist in developing compelling event content and messaging in collaboration with our marketing team.

About Sentry Sentry helps developers build better software. With over $217 million raised and more than 100,000 organizations, including Disney, Microsoft, and Atlassian, using our platform, we focus on performance and error monitoring that lets teams spend more time building and less time fixing bugs. We work in a hybrid model from our San Francisco hub, with in-office collaboration on Mondays, Tuesdays, and Thursdays. Our tools support companies as they scale, and our team is committed to improving the digital experience for everyone. About the Billing & Revenue Engineering Team This group sits at the intersection of product, finance, and infrastructure. The team ensures every observable event, errors, logs, traces, and session replays, is measured, priced, and billed accurately. Their work directly impacts Sentry’s revenue and customer trust. Success here requires deep experience with distributed systems, a sharp eye for financial accuracy, and a solid grasp of how customers use the product. Collaboration is central. The team works closely with product, engineering, BizOps, marketing, and sales to create systems that support new products and pricing strategies. Role Overview: Senior Software Engineer - Billing This position focuses on building and scaling the core systems behind Sentry’s billing infrastructure. The goal: deliver accuracy and reliability at a large scale. What You’ll Do Work on the next-generation usage tracking pipeline, handling hundreds of billions of events each day with low latency and financial-grade precision. Design flexible pricing models, from per-event billing to complex enterprise contracts, that allow product and sales teams to experiment quickly while maintaining revenue accuracy and speeding up new launches. Help make technical decisions about billing-specific data consistency, including managing delayed events, retroactive pricing changes, and reconciling distributed counts across our infrastructure. What Makes This Role Rewarding Work on hard problems that are easy to describe but tough to solve, all in service of a smooth and accurate experience for Sentry’s customers.

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.

The RoleJoin Otter.ai as a Customer Success Manager and play a pivotal role in enhancing our Customer Success team. Reporting to the Senior Manager of Customer Success, you will be instrumental in crafting and executing strategies aimed at customer adoption, retention, and growth, all while consistently surpassing performance targets. Your combination of strategic foresight and tactical expertise will be key in driving customer satisfaction and success.Your ContributionEngage proactively with customers, facilitating technical onboardings, training sessions, demonstrations, webinars, customized success plans, and Quarterly Business Reviews (QBRs).Assist in the development and improvement of internal tools, processes, documentation, playbooks, and materials to optimize customer success operations.Serve as a technical advisor to customers, providing both proactive and reactive support to address any technical challenges that arise.Collaborate closely with Product, Engineering, and Support teams to resolve customer issues promptly and effectively.Share critical insights with Sales, Growth, and Product teams, based on customer interactions, to promote ongoing improvement throughout the organization.Guide customers in adopting new products, empowering them to achieve long-term success and maximize the benefits of Otter.ai.

About Bland AI Bland AI builds advanced AI phone agents that help companies transform how they communicate with customers. Backed by Emergence Capital, Y Combinator, and founders of PayPal and Twilio, Bland AI has raised $65 million to drive innovation in voice automation. The team of 60 supports clients like Better.com, delivering scalable, friendly conversations through AI-powered solutions. Role Overview: Customer Success Manager (Technical Account Manager) This role is based in San Francisco and focuses on guiding customers through the post-sales journey. The Customer Success Manager will own customer relationships, develop strategic plans, and ensure that clients see clear value from Bland AI’s technology. As the founding Technical Account Manager, this person will play a key role in stabilizing accounts, surfacing risks, and identifying opportunities for growth and feedback. What You Will Do Drive Customer Success: Oversee the customer journey after the sale, ensuring rapid onboarding, achievement of KPIs, and clear ROI. Address issues early, guide clients to high-impact use cases, and make each deployment a success for both sides. Collaborative Problem Solving: Work closely with engineers to resolve technical issues and keep customer operations running smoothly. Proactive Technical Support: Educate customers on best practices, new features, and ways to optimize their use of Bland AI products. Customer Growth & Expansion: Identify new use cases, develop expansion strategies with clients, and turn insights into actionable plans for growth. Effective Communication: Communicate clearly with stakeholders at every level, translating complex AI features into practical recommendations.

About UsAt Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.The OpportunityAs our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.We would love to meet you if the following resonates:Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.

As a Customer Success Manager at Campfire, you will take charge of a diverse portfolio of customers, focusing on enhancing their experience, ensuring retention, and fostering long-term success. You will serve as the key liaison to finance and accounting teams, empowering them to extract measurable value from Campfire while confidently managing their core financial operations on our platform.Collaboration is key in this role, as you will work closely with Implementation, Product, Support, and Sales teams to deliver an exceptional customer experience and pinpoint opportunities for expansion and growth.Key ResponsibilitiesCustomer Ownership & SuccessOversee post-implementation success for your assigned customers.Cultivate robust relationships with Controllers, Accounting Managers, and Finance leaders.Drive customer adoption, engagement, and realization of value across accounts.Proactively monitor account health and identify potential churn risks.Lead Quarterly Business Reviews (QBRs), success planning, and regular check-ins.Retention & GrowthManage renewals for your designated book of business.Spot and support expansion opportunities (additional seats, modules, entities, geographical areas, and use cases).Collaborate with the Sales team to scope and finalize upsell and cross-sell opportunities.Maintain precise renewal forecasts and risk pipelines.Product Adoption & EnablementFacilitate customer enablement sessions and workflow optimization reviews.Assist in the rollout of new product features and modules.Ensure customers adhere to best practices and maximize their value from Campfire.Cross-Functional CollaborationWork closely with Implementation to ensure seamless handoffs and successful go-lives.Collaborate with Support and Product teams to resolve issues and escalate customer feedback effectively.Act as the voice of the customer internally to enhance processes throughout the customer lifecycle.

Your Role:Act as the customer advocate within our team, collaborating with internal stakeholders to identify services and processes that lead to outstanding product utilization, customer satisfaction, and loyal advocates.Develop metrics to assess customer relationships, shaping strategies that yield actionable insights such as loyalty and return on investment (ROI).Facilitate the creation of customer references and case studies.Oversee customer onboarding, training, and product adoption.Guide clients on leveraging our tools to achieve their business goals.Promote the use of Augment products from inception, identifying customization needs and further implementation opportunities.Guarantee the renewal of all customer contracts.

OverviewJoin us at Vitalize as a Customer Success Manager, where you will collaborate closely with the founders to drive success and ROI for our key clients, managing high-value accounts with significant patient capacity. In this role, you will begin as a hands-on contributor, diving deep into account management, data analysis, and escalation resolution, while also developing systems that empower our customers to thrive, renew contracts, expand their usage, and become advocates for our platform. As we grow, you will have the opportunity to build and lead a Customer Success team.About VitalizeVitalize is on a mission to transform hospital operations, which still rely on outdated processes like paper and spreadsheets. Our innovative platform automates staffing operations, providing clinical leaders with real-time decision support that reduces manual workloads, cuts labor costs, and maximizes patient capacity across healthcare systems. With labor costs accounting for approximately 60% of hospital expenses and over 20% of that being preventable, our solution is crucial for enabling health systems to operate more efficiently and sustainably.We are building the essential operating system for workforce management in hospitals, competing directly with traditional providers and gaining traction. Currently operational in over 20 hospitals, we are approaching eight figures in revenue and have experienced a 300% revenue increase in the last three months.Your ResponsibilitiesAs the Customer Success Manager, you will oversee the post-launch success of our top clients, managing executive relationships and shaping the ROI narrative while ensuring that clients fully grasp the value that Vitalize brings. You will serve as a player-coach, managing key accounts directly while also creating the frameworks, tools, and operational rhythms necessary for scaling the Customer Success function as we transition to our next growth phase.Collaborating with the founders, Deployment, and Customer Operations teams, you will ensure a proactive, data-driven approach to managing customer health and identifying expansion opportunities. Your role will be pivotal in defining what exemplary customer success looks like at Vitalize.

Join Sentry as a Senior Product DesignerSentry is redefining the landscape of error and performance monitoring tools, creating solutions developers are eager to adopt. With over 160,000 organizations—ranging from solo developers to industry giants like Disney and Microsoft—utilizing our open-source product, we have established our dominance in the errors market.As we expand into revolutionary areas such as distributed tracing, metrics, logs, session replays, and AI-driven developer workflows, we invite you to be part of this exciting evolution. Imagine designing interfaces for an agentic issue resolution system where bugs can self-identify, triage, and even raise pull requests. This is not just a job; it's an opportunity to shape the future of developer tools.With $217 million raised so far, we are strategically positioned for continued growth, currently at an impressive 33% year-over-year. Our team thrives on a deeply technical culture, where engineers and designers collaborate closely without the confines of a large PM organization. Our Chief Product Officer, a former Apple executive, advocates for a partnership between designers and engineers in leading product development.Join us at a pivotal moment as our design team undergoes a transformative shift under the guidance of Aiden, our new Head of Product Design. We are moving from a pixel-perfect execution approach to strategic product thinking—focusing on understanding user needs before jumping into design. Your insights and creativity are crucial in this journey.