Technical Customer Success Manager

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

Join Our Mission at SentryAt Sentry, we believe that bad software should be a thing of the past. Our mission is to empower developers to create better software more efficiently, enabling everyone to enjoy technology to its fullest.With over $217 million in funding and a community of more than 100,000 organizations, we are revolutionizing the way companies like Disney, Microsoft, and Atlassian approach performance and error monitoring. Our tools help teams spend less time troubleshooting and more time innovating.Embracing a hybrid work model, our global teams gather in the office on Mondays, Tuesdays, and Thursdays to foster collaboration. If you are passionate about creating solutions that enhance digital experiences, come help us shape the future of software monitoring.Role Overview:As we expand our Technical Customer Success team, we are looking for a Technical Customer Success Manager (TCSM) to facilitate the growth and adoption of the Sentry Platform across our global customer base. In this role, you will become a product expert dedicated to ensuring that customers are smoothly onboarded, derive maximum value from our platform, and identify new growth opportunities through diverse use cases and products.Your contributions will be vital in helping customers achieve tangible results with Sentry. You will work cross-functionally alongside Account Executives, Sales Engineers, and Engineering teams to align with customers' technical and business objectives.This position demands strong technical acumen and a comprehensive understanding of the Software Development Life Cycle (SDLC) as well as relevant technologies. If you are a technologist with experience in customer-facing roles supporting technical products and are eager to join a rapidly growing team, we want to hear from you!

About Opal Security:At Opal, we are pioneering cutting-edge identity governance for the AI age—smart access management that enables businesses to innovate rapidly while ensuring security. Our goal is to provide clarity, control, and confidence in complex enterprise environments, allowing teams to manage access seamlessly without hindering progress.About the Role:Opal is at a pivotal moment, seeking a passionate individual to enhance our post-sales experience after customers agree to partner with us.We are looking for a technically savvy professional who can elevate our customer success initiatives from satisfactory to outstanding. This is your opportunity to redefine customer success with the freedom to implement your vision. You will adopt a player-coach approach: engaging directly with customers while laying the groundwork for a high-performing team that can grow alongside us.Your Responsibilities:Create an exemplary customer success team: you will redesign our customer success strategies, establishing processes, metrics, and a culture that transform good relationships into exceptional results.Serve as the primary technical support: when customers encounter challenges, you will be their go-to person. You will troubleshoot integrations, diagnose configuration issues, and provide immediate resolutions while knowing when to escalate complex issues to engineering.Oversee the health of our customer portfolio: you will be responsible for renewals, retention, and proactive engagement. You will develop frameworks and key indicators that help us identify opportunities (and potential risks) early on, ensuring customers receive maximum value from Opal Security throughout their journey.Act as a liaison between customers and product: you will collaborate closely with our product and engineering teams to advocate for customer needs, influence future developments, and ensure we deliver real value beyond just features. Your insights will significantly impact our roadmap.Lead customers from onboarding to advocacy: you will manage strategic relationships across a diverse clientele, from Fortune 500 corporations to innovative AI startups such as Runway and Perplexity, serving as their trusted advisor on access management and security. These relationships are built on trust and partnership rather than transactions.

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA

Join DoorDash as the Manager of Client Success & Technical Solutions, where you will spearhead the DoorDash for Business Customer Success Team. This pivotal role involves crafting strategies and implementing scalable solutions to ensure smooth onboarding, activation, and enduring customer retention. Your leadership will guide customers through their journey, from initial contact to post-launch success.As we expand our offerings for corporate clients, including catering and group orders, you will take on greater responsibility for customer health in a complex landscape. Your ability to prioritize effectively and maintain focus on impactful actions will be crucial for our customers' success.About the RoleIn this leadership role, you will manage a team of 6-9 Customer Success Managers (CSMs), overseeing coaching, performance management against KPIs, and collaborating directly with customers to gather insights that shape our initiatives and product roadmap. This position requires a proactive mindset; you will be expected to identify inefficiencies and implement tools and processes that enhance customer satisfaction and team productivity.Collaboration is key, and you will work closely with the Sales team—not merely as a handoff point but as a true partner. You will drive alignment on account health and escalations, and participate in discovery meetings to provide technical context that helps Sales position the right solutions for our clients. A solutions-first mindset is essential.Additionally, you will establish tracking and monitoring systems to ensure all deals are actively managed, providing timely updates to cross-functional partners and leadership. Your contributions will support our program strategy and structure across various initiatives, enhancing enablement, improving processes, and fostering collaboration.

Ironclad stands as the premier AI contracting platform that revolutionizes agreements into tangible assets. Our platform accelerates contract processing, delivers instant insights, and enhances operational efficiency—all while keeping you in control. Whether facilitating purchases or sales, Ironclad integrates the entire workflow on a single smart platform, equipping leaders with the foresight necessary to stay ahead of the competition. Organizations like OpenAI, the World Health Organization, and the Associated Press rely on Ironclad to expedite their operational goals.Recognized consistently as an industry leader, Ironclad has been named a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, received accolades as a Fortune Great Place to Work, and featured among Fast Company’s Most Innovative Workplaces. We are honored to be included in Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. Our growth is supported by top-tier investors such as Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.The Lifecycle Legal Engineer (LLE) occupies a pivotal, customer-focused role dedicated to ensuring that clients achieve significant adoption and tangible value following the initial implementation of our product. In this capacity, you will serve as a strategic technical partner, guiding customers from their initial activation to advanced levels of product maturity.

As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.

At ConductorOne, we are pioneering the future of identity security with our AI-native platform that safeguards every identity, whether human, non-human, or AI. Our solution combines powerful automation and platform-level AI with ready-to-use connectors, delivering centralized access visibility, fine-grained controls, just-in-time access, and automated user access reviews across all applications. Our platform is user-friendly, quick to implement, and is trusted by leading enterprises like DigitalOcean, Instacart, Ramp, and Zscaler.We are excited to enhance our customer success team and are in search of a talented individual with a strong technical background in SaaS. This individual will thrive on delivering hands-on implementation work and will be instrumental in helping customers swiftly get started with our platform. As the go-to expert, you will guide small to mid-sized accounts through the onboarding process, provide technical training, and ensure they derive value from our services promptly. This role is ideal for someone who enjoys working directly with customers on configuration tasks and developing scalable processes.

C1 is proud to be at the forefront of identity security with our innovative AI-native platform designed to safeguard every type of identity—human, non-human, and AI. Leveraging advanced automation and platform-level AI, our solution centralizes access visibility, enforces fine-grained controls, facilitates just-in-time access, and automates user access reviews across all applications. Our platform is user-friendly, quick to deploy, and trusted by leading enterprises such as DigitalOcean, Instacart, Ramp, and Zscaler.We are thrilled to expand our customer success team! We are seeking a technical SaaS professional who excels in hands-on implementation and is passionate about helping customers achieve a swift onboarding experience. As the primary point of contact, you will guide small to mid-sized accounts through the onboarding process, deliver technical training, and ensure they derive immediate value from our platform. This role is ideal for individuals who enjoy engaging directly with customers on configurations and optimizing scalable processes.

Join reteam as a Customer Success Manager, where you will be instrumental in enhancing customer satisfaction and retention. Your role will involve engaging with clients, understanding their needs, and ensuring they derive maximum value from our services.As a key player in our team, you will collaborate closely with various departments to drive customer success initiatives. Your expertise in customer relationship management will be vital in fostering long-term partnerships.

As a Scaled Customer Success Manager at Culture Amp, you will play a pivotal role in driving customer satisfaction and success through innovative strategies and solutions. Your expertise will empower our customers to derive maximum value from our platform, ensuring they achieve their desired outcomes.In this position, you will leverage data-driven insights to foster relationships with clients, providing guidance on best practices and product utilization. You will work collaboratively with cross-functional teams to enhance the customer journey and contribute to our mission of improving employee engagement and organizational culture.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

Navigating the complexities of software, services, and tools procurement in the workplace can be a daunting task, even for the most innovative organizations. Globally, businesses invest over $120 trillion annually—significantly surpassing consumer e-commerce spending—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was created to transform this convoluted process through a specialized procurement platform that offers a user-friendly, consumer-grade experience. In just four years, Zip has pioneered a new category, establishing itself as a leader in a market valued at over $50 billion. Today, renowned companies such as OpenAI, Snowflake, and Coinbase trust Zip to manage their substantial expenditures effectively.With a valuation of $2.2 billion and $370 million in backing from prominent investors including Y Combinator and Tiger Global, our exceptional team hails from industry giants like Airbnb, Meta, and Google. We are committed to advancing innovative technology, expanding into new markets, and, most importantly, delivering unparalleled value to our customers. We invite you to be a part of our journey!Your RoleWe are seeking a Strategic Customer Success Manager (akin to a Technical Account Manager) to spearhead our expanding enterprise client portfolio across diverse sectors. In this senior position, you will collaborate closely with sales, implementation, engineering, and product teams, while engaging with various customer stakeholders. Your expertise will guide customers in revolutionizing their B2B purchasing strategies, ensuring immediate value and efficiency through product adoption and enablement.This position is perfect for those who thrive as product experts, enjoy creative problem-solving, and wish to work alongside a top-tier team and clients such as Coinbase, Notion, and Databricks.You WillEmpower our largest clients to achieve procurement excellence on the Zip platform.Establish customer business objectives and collaborate with them to ensure continuous achievement of these goals.Serve as a trusted advisor on procurement strategies, educating clients on leveraging Zip's platform and best practices.Identify key influencers and cultivate relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Compliance teams.Sustain high levels of customer engagement and satisfaction, ensuring that their needs are met and exceeded.

We are seeking an enthusiastic and dynamic Manager of Scaled Customer Success to join our team at Notion Labs Inc. In this pivotal role, you will drive the success of our customer base through innovative strategies and exceptional service. Your leadership will inspire a team dedicated to enhancing customer experience and engagement. If you are passionate about customer success and have a track record of managing teams effectively, we want to hear from you!

As a Staff Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their goals while leveraging our innovative background check solutions. Your expertise will be essential in building lasting relationships, guiding customers through their journey, and maximizing the value they receive from our services. In this role, you will lead a team of Customer Success Managers, develop best practices, and implement strategies that enhance customer engagement and satisfaction. You will collaborate with cross-functional teams to ensure that our customers receive exceptional service tailored to their needs.

About Nooks.ai:At Nooks, we have developed an innovative AI Sales Assistant Platform (ASAP) that streamlines the sales process, allowing representatives to concentrate on building relationships and closing deals. Our platform has empowered thousands of sales teams to not only meet their quotas but exceed them, saving customers valuable time and generating substantial revenue. Renowned companies such as Hubspot, Rippling, and Toast trust Nooks to enhance their sales efforts.Backed by over $70M in funding from prestigious venture capitalists like Kleiner Perkins, who made its first sales-tech investment in a decade with us, Nooks has experienced remarkable growth—quadrupling our ARR in two years and aiming for another threefold increase this year.Discover more at Nooks.ai.The RoleAs a key player in our Customer Success team, the Commercial Customer Success Manager will be dedicated to ensuring our clients derive maximum value from their experience with Nooks. This multifaceted position involves onboarding new clients, proactively addressing adoption hurdles, supporting customer journeys with valuable insights, and managing the renewal process. Our primary focus is to enhance customer satisfaction and drive successful renewals and expansions through a strategic, value-centric approach.We encourage applicants to join us in our San Francisco office three times a week to foster a dynamic and inclusive workplace culture.ResponsibilitiesOversee a portfolio of approximately 75 commercial accounts, maximizing the impact and benefits of Nooks for users and their organizations.Facilitate onboarding for new customers, ensuring a smooth integration of Nooks into their sales workflows.Evaluate customer usage data to identify valuable features and initiate upsell discussions.Track customer health metrics and develop proactive strategies to mitigate issues.Provide technical support and assistance to clients as required.Collaborate on developing a scalable customer success and retention framework to efficiently address client needs.Act as the customer advocate within Nooks, offering product feedback to enhance the overall commercial experience.

At Krea, we are pioneering the future of AI-driven creative tools tailored for artists, designers, and studios. Our vision is to create AI that is not only intuitive and controllable but also fundamentally enhances the creative process. We see AI as a transformative medium that encompasses text, images, video, sound, and even 3D art.We are in search of a Founding Customer Success Manager who will ensure our clients derive significant value from Krea. From initial onboarding to fostering deep and long-lasting adoption, you will collaborate closely with creative teams, guiding them through our workflows while serving as the vital link between customers, our product, and sales teams.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!

Role Overview Prolific is hiring an Enterprise Customer Success Manager for a hybrid role in San Francisco. This position focuses on helping enterprise clients reach their goals with Prolific’s solutions. The manager works closely with internal teams to support customer satisfaction and build lasting partnerships. What You Will Do Onboard new enterprise clients and guide them through initial setup Offer ongoing strategic advice tailored to each client’s needs Identify and pursue opportunities for upselling and cross-selling within existing accounts Collaborate with colleagues across departments to resolve client issues and ensure a smooth experience Who We’re Looking For Experience managing enterprise customer accounts Proactive approach to client relationships Strong interest in customer success and helping clients achieve results

Join our dynamic team at Windfall Data as the Manager of Nonprofit Customer Success, where you will spearhead a dedicated group of Customer Success Managers (CSMs) aimed at expanding our nonprofit sector initiatives. You will take charge of a portfolio of accounts while fostering team growth and establishing robust systems and processes to enhance the customer success framework at Windfall for the future.Our mission is to revolutionize the way organizations understand and utilize people data. We are committed to our core values: (1) Exceptional communication; (2) Transparency in operations; (3) Providing leverage rather than just optimization; (4) Making a positive impact every day; and (5) Upholding integrity and trust.