About the job
About Us
At Serval, we are pioneering an AI-driven automation platform that is revolutionizing enterprise operations. Our intelligent agents are designed to comprehend and execute real-world workflows from start to finish, effectively replacing outdated manual processes with innovative, adaptive software. Established in early 2024, Serval is already a trusted partner for leading companies such as General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada, helping them to streamline high-volume operational tasks across their organizations.
Our core technology is an agent-based AI platform that translates natural language into production-ready workflows. Our agents do more than just respond; they analyze, act across various systems, and evolve with usage. Initially focused on operational tasks, our platform has quickly expanded to serve as a universal AI automation layer across IT, HR, Finance, Security, Legal, and Engineering.
We aim to eliminate repetitive manual tasks across enterprises, empowering teams through intelligent automation. In the long run, our vision is to create a universal AI operations layer—a network of agents that integrates across business functions to facilitate the workflows that keep modern businesses thriving.
Backed by premier investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and Elad Gil, Serval was founded by experienced product and engineering leaders from Verkada.
Role Summary
As the Manager of Mid-Market Account Executives, you will be at the forefront of building and leading our inaugural mid-market sales team, playing a pivotal role in shaping Serval's commercial strategy within this key sector. Your responsibilities will encompass recruiting, mentoring, and expanding a team of high-achieving Account Executives who will manage the full sales cycle for complex IT and Security deals involving multiple stakeholders. You will collaborate closely with our founders, Go-To-Market leadership, product, and engineering teams to develop effective strategies, create repeatable playbooks, and drive sustainable revenue growth.
This position is perfect for a player-coach with a track record of building and managing high-performance sales teams in rapidly growing SaaS environments, who thrives in startup-like conditions, and desires to help define a new market category.
Your Responsibilities
- Construct, hire, and scale the mid-market Account Executive team from the ground up, establishing team structure and hiring criteria.
- Guide and develop your team through deal strategies, pipeline evaluations, forecast management, and ongoing skills enhancement.
- Enhance team performance and take responsibility for achieving quotas, generating pipelines, and measuring sales velocity.

