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What success looks likeDeliver consistently high-quality technical service to clients, building trust through precision, promptness, and results. Provide actionable feedback to our engineering team, helping to steer the future development of Meter's hardware and software. Enhance team performance through comprehensive documentation, peer training, and engineering expertise that uplifts everyone. We will know you are succeeding when:You expertly manage complex tickets, adjusting to the dynamic priorities that come with an active support queue. You recognize and implement improvements to our existing processes, increasing team efficiency. You take ownership of your role, continuously expanding your technical knowledge and sharing that expertise to elevate the entire team. Your daily responsibilitiesTroubleshoot and resolve tickets across every layer of the network stack. Manage and provide support for intricate customer networks, primarily in a remote capacity. Identify and document product bugs, presenting clear reproduction steps for escalation. Develop well-structured feature requests based on genuine customer needs. Create and maintain documentation that shortens time-to-resolution for all. Who you areA versatile networking expert, fluent in wireless technology, security, WAN/LAN, routing, DNS, and more. Dedicated to enhancing the network experience for every client, providing effective solutions that meet their needs.
About the job
Join Meter as we rapidly expand and innovate the future of enterprise networking. If you're a network engineer who views support as mere maintenance, think again. This role will immerse you in some of the most intricate and diverse network designs in the industry, where each challenge presents a unique opportunity. You’ll work on diagnosing and resolving complex issues, influencing product development, and enhancing your expertise across all layers of the technology stack. This position isn't a step back; it's a chance to delve deeper into your craft while directly impacting the evolution of next-generation networks.
You're not just addressing tickets; you're tackling the most formidable networking issues. If you thrive on diversity, enjoy exploring intricate systems, and aspire to influence the design and support of networks, this position is tailor-made for you.
About Meter
Meter is a rapidly growing company committed to redefining enterprise networking. We pride ourselves on challenges that foster innovation and excellence in our team. Join us in our mission to create the future of connectivity.
Full-time|$127.5K/yr - $210K/yr|Remote|San Francisco
Join Meter as we rapidly expand and innovate the future of enterprise networking.If you're a network engineer who views support as mere maintenance, think again. This role will immerse you in some of the most intricate and diverse network designs in the industry, where each challenge presents a unique opportunity. You’ll work on diagnosing and resolving complex issues, influencing product development, and enhancing your expertise across all layers of the technology stack. This position isn't a step back; it's a chance to delve deeper into your craft while directly impacting the evolution of next-generation networks.You're not just addressing tickets; you're tackling the most formidable networking issues. If you thrive on diversity, enjoy exploring intricate systems, and aspire to influence the design and support of networks, this position is tailor-made for you.
Full-time|$163K/yr - $220K/yr|On-site|San Francisco
Join Meter as a Backend Engineer and be part of a dynamic team that drives the backbone of our cutting-edge network-as-a-service platform. Our backend infrastructure is vital, requiring unwavering reliability and performance. In this role, you will design and implement production systems that ensure uptime, handle billions of real-time data points, and scale seamlessly across cloud environments.Your ImpactArchitect, develop, and maintain critical production systems where reliability is non-negotiable—shortcuts are not an option.Tackle complex data challenges at scale: efficiently indexing and querying billions of telemetry data points while ensuring real-time performance.Create a container-native architecture that adapts across geographical regions in a multi-tenant setup.Collaborate with frontend engineers to deliver real-time dashboards and insightful data visualizations derived from live telemetry.Develop APIs and tools that facilitate customer integrations and enhance internal workflows.Your ExpertiseYou will engage with challenging engineering problems that merge distributed systems, real-time data processing, and cloud infrastructure. Our primary programming language is Go, complemented by a tech stack that includes Postgres, Kafka for streaming, ClickHouse for vast telemetry data warehousing, and GraphQL for varied integrations. We utilize cloud-native, containerized deployments on AWS and Azure.Current technical challenges include: optimizing our ClickHouse cluster as telemetry volume increases, enhancing our multi-tenant architecture for global use, reinforcing security measures across the stack, and maintaining sub-second latency for real-time data streams.This role is distinct as it offers the opportunity to work in an integrated organization where backend, firmware, and hardware engineers collaborate closely. This unique perspective enhances your understanding of the entire technology stack, fostering the creation of superior software architecture.
At Meter, we are rapidly expanding as we create the next-generation utility for internet infrastructure, and this journey begins in our dynamic distribution center. As a Warehouse Associate, you're not simply moving boxes; you're propelling our business forward. If you enjoy building, improving, and growing with a company, and have a curious mindset eager to enhance operational efficiency, then this position is the perfect fit for you. You'll play a pivotal role in a vertically integrated operation where every shipment contributes to tangible outcomes in the world. We seek operations thinkers who are committed to excellence.Key Success MetricsRefine our shipping processes to minimize errors and inventory discrepancies, setting the benchmark for quality.Maintain fulfillment schedules even as volumes increase, actively shaping and evolving our processes.Identify workflow bottlenecks and propose effective solutions, with your insights directly impacting our operations.Success indicators will include:Consistently achieving or exceeding throughput targets.Maintaining inventory accuracy with less than 1% variance.Reducing rework and missed shipments through meticulous attention to detail.Earning the trust of your teammates as a reliable contributor.Your Daily ActivitiesYou will primarily engage in hands-on tasks such as picking, packing, and preparing hardware for global shipping. Your role extends beyond mere task execution; you will actively contribute to enhancing our systems.Receive and accurately inventory consumables.Prepare shipments that comply with strict specifications and deadlines.Ensure our digital inventory systems are maintained and up-to-date.Identify gaps in processes, suggest improvements, and collaborate with the team to test new workflows.Join our close-knit warehouse team, where you'll work collaboratively to enhance efficiency and effectiveness.Who You AreYou thrive in fast-paced environments and maintain composure under pressure.You are eager to learn new tools and systems.You seek to improve processes rather than simply repeat tasks.You are dependable, detail-oriented, and hands-on.You can comfortably lift up to 40 lbs and stay on your feet for extended periods.
Role overview The Hardware Program Manager at meter leads complex hardware initiatives from initial planning through final delivery. This position ensures each project phase aligns with company objectives and remains on schedule. The role is based in San Francisco. What you will do Work closely with teams across disciplines to guide hardware products from concept to launch Manage project plans, set timelines, and track deliverables Monitor project progress and make adjustments to keep deadlines on track Contribute to the development of hardware solutions that enhance meter’s product offerings Location This role requires working onsite in San Francisco.
Full-time|$163K/yr - $200K/yr|On-site|San Francisco
About MeterAt Meter, we are dedicated to revolutionizing internet infrastructure. Our mission is to simplify the complexities of computer networking, internet, and Wi-Fi for businesses of all sizes. By creating a vertically integrated stack that encompasses hardware, software, and operations, we are transforming networking into a modern utility.Our vision extends beyond just reliable connectivity; we aim to make visibility, control, and automation of physical infrastructure as intuitive as managing software applications. This is where Command plays a pivotal role.About CommandCommand is our generative user interface, providing a natural language layer across the entire Meter stack. With Command, users can easily inspect, configure, and troubleshoot their networks using conversational queries and commands. It merges real-time telemetry with historical data and model-generated insights, enabling users to ask questions like “What’s the status of the Wi-Fi on the third floor?” or “Restrict all traffic from this device immediately.”Command is already reshaping how our teams and clients engage with their networks, and we are just at the beginning of this exciting journey.Why This Role Is ImportantWe are on the lookout for a full stack engineer who will lead the product development of Command. This role is ideal for someone passionate about transforming user interactions with intelligent infrastructure. It requires extensive collaboration across various functions, including our model team, application engineers, operations, and support, to create seamless workflows over robust systems.Your contributions will merge cutting-edge machine learning technologies with practical applications, as you build one of the first interfaces of its kind, deployed across thousands of locations and millions of devices.Your ResponsibilitiesLead the full stack development of Command, covering UX, backend, and model integration.Design and implement frontend features utilizing Next.js, TypeScript, and React.Develop and scale backend services with TypeScript, Planetscale DB, QStash, and more.Incorporate LLMs and AI models into live workflows for users.Guide product direction through active collaboration with users and cross-functional teams.Define the interaction design and behavior of an innovative, conversational UI that is both expressive and intelligent.
Full-time|$130K/yr - $180K/yr|On-site|San Francisco
Join Meter as we revolutionize networking from the ground up by developing innovative hardware, software, and operations that empower enterprises with fast, secure, and reliable networks that can evolve seamlessly.To dominate the legacy networking market, we are assembling a top-tier Sales, Channel, and Sales Engineering team. We are in search of a dynamic Sales Recruiter to enhance our go-to-market hiring strategy.Key Success MetricsYour contributions will directly impact Meter's revenue growth. By attracting and securing outstanding sales professionals, you will consistently elevate hiring standards.Your primary success indicators will include:Quality of hires: Achieve 6-month performance ratings that meet or greatly exceed expectations, with a retention rate of over 90% for new hires, ensuring hiring managers are eager to bring these talents back.Pipeline efficiency: Boost the volume of high-quality candidates while reducing time-to-hire by 20%, and maintain an offer acceptance rate of 80% or higher.Your Daily ResponsibilitiesYou will manage the complete recruitment lifecycle for our expanding go-to-market organization. Your daily tasks will include:Crafting strategic search plans and mapping the market for sales, channel, and customer-facing roles.Actively sourcing and engaging high-caliber candidates through targeted outreach, referrals, and innovative research methods.Implementing a structured hiring process that supports confident decision-making.Collaborating closely with Sales and Leadership teams, facilitating debriefs, and advising on compensation, leveling, and closing strategies.Personalizing every aspect of the candidate experience to embody Meter's values and high standards.Demonstrating persistence and thoroughness: following up, seeking warm introductions, or customizing messages to initiate meaningful conversations.Your ProfileYou maintain an exceptionally high standard for sales talent and possess the skills to assess candidates capable of selling a sophisticated, full-stack product while passionately advocating for Meter’s vision.Your relentless drive to build trust with candidates ensures their enthusiasm in joining our team.
Meter seeks a Product Design Mechanical Engineer based in San Francisco. This position centers on designing and refining mechanical systems that shape the company’s product offerings. Role overview The engineer will work on both new and existing product designs, aiming to deliver mechanical solutions that address customer needs. Collaboration with other teams is a key part of the job, ensuring that mechanical components fit well within broader product goals. What you will do Create and improve mechanical systems for Meter’s products Work closely with cross-functional teams to align design efforts Focus on solutions that enhance customer experience and product performance Location This role is based in San Francisco.
Full-time|$160K/yr - $230K/yr|On-site|San Francisco
About MeterAt Meter, we believe that networking is at the heart of technological advancement. We have innovatively unified the entire networking stack and are now on a mission to make it autonomous.Our team is developing a cutting-edge neural network-driven system designed to analyze raw computer networks, enabling us to address all networking challenges. As outlined on Meter.ai, we are creating models within a closed-loop system that utilizes real-time telemetry, logs, and network events to autonomously troubleshoot issues, enhance performance, and resolve challenges.To achieve this, we require not only exceptional models but also robust infrastructure that ensures our models have clean, versioned, and low-latency access to the necessary data throughout training, evaluation, and deployment phases.Why this Role is EssentialEach Meter network deployed in the field serves as a valuable data source for our Models team. However, without meticulous infrastructure design, this data risks becoming fragmented, outdated, or inconsistent. In this role, you will ensure that such pitfalls are avoided. You will be responsible for the core data interface that drives our model development, experimentation, evaluation, and real-time inference.This position is fundamental and offers a significant impact. Your contributions will shape the speed at which we can train new models, the reliability of their evaluations, and their seamless operation across hundreds of real-world networks. You will collaborate closely with modelers to deliver systems that are elegant, scalable, and robust.Your ResponsibilitiesDesign and implement the Models API: a unified interface for accessing training, evaluation, and deployment data across raw, transformed, and feature-engineered layers.Ensure backward compatibility and feature versioning across continually evolving schemas.Develop scalable pipelines to ingest, transform, and serve petabytes of data across Kafka, Postgres, and Clickhouse.Create CI/CD workflows that evolve the API in tandem with changes to the underlying data schema.Facilitate fine-grained querying of historical and real-time data for any network, at any point in time.Help establish and promote the principle of 'smart data, dumb functions': maximizing operations in the data layer to minimize downstream code complexity.Collaborate with modelers to co-design training frameworks that optimize performance.
Full-time|$120K/yr - $160K/yr|Hybrid|San Francisco, CA (Hybrid)
About Fable SecurityIn today's landscape, AI-driven threats and human errors pose the greatest risks to enterprise security.Cybercriminals primarily target individuals rather than systems, with human errors accounting for 70% of security breaches. At Fable, we are committed to transforming individuals from potential targets into a robust layer of defense.Fable is the pioneering human risk platform that actively influences employee behavior. Our user-friendly, enterprise-grade platform consolidates diverse employee data, identifies risky actions, and delivers tailored interventions in real time, directly within their work environment.Supported by notable investors such as Redpoint Ventures and Greylock Partners, and founded by former team members of Abnormal Security, Fable is addressing one of cybersecurity's most pressing challenges in a multi-billion-dollar market. Our dynamic team comprises alumni from prestigious organizations like Meta, Twitter, Flexport, and esteemed universities including Waterloo, Columbia, Berkeley, Purdue, CMU, Stanford, UCLA, and USC. Join us at this pivotal moment in our growth journey to help shape the future of security.
Join our dynamic team at plain as a Support Engineer, where you'll play a crucial role in ensuring our customers receive exceptional assistance and support. In this position, you will troubleshoot technical issues, provide solutions, and enhance user satisfaction. If you're passionate about technology and helping others, we want to hear from you!
Join Meter: Pioneering the Future of NetworkingAt Meter, we are dedicated to transforming the landscape of the computer networking industry. With billions spent annually on networking infrastructure across sectors like data centers, offices, and schools, the demand for robust and efficient networks is higher than ever.Traditional networking solutions often result in disjointed systems—hardware, software, and operational processes that exist in silos. This fragmentation leaves network engineers grappling with complex configurations and troubleshooting. At Meter, we have taken a bold step by integrating all aspects of networking—from hardware and firmware to operating systems and real-world operations—creating a seamless experience for our clients. Our vision is to redefine internet infrastructure as a utility, recently bolstered by our successful $170M Series C funding.Why Focus on Data Centers?Data centers are crucial in our evolution at Meter. Our strong foundation in enterprise and campus networking has paved the way for us to enhance our platform, facilitating efficient data movement within and across data centers. As we look to the future, the importance of data centers is set to escalate, with projections indicating a staggering $3 trillion in global spending by 2029.The Significance of Your RoleAs we innovate our switching products tailored for data center users, your role as a Backend Engineer will be pivotal. You will collaborate closely with our firmware and frontend teams to ensure our infrastructure meets the demanding standards of performance, reliability, and monitoring. Your contributions will be instrumental as we establish ourselves as a trusted vendor in this competitive market.
Join Us in Revolutionizing AI InfrastructureAt Meter, we are pioneering the application of cutting-edge AI technology to transform the way the internet is constructed, monitored, and managed.Our vertical integration encompasses the entire enterprise networking stack: from hardware and firmware to operating systems and operations. This unique position offers us comprehensive visibility and control over the entire stack via a singular API, along with a proprietary dataset that is unmatched in the industry, paving the way for complete end-to-end automation. Our solutions are already in use by Fortune 500 companies, educational institutions, manufacturing facilities, and cloud-scale clients.We are in the process of assembling a founding core engineering team dedicated to developing and training models that can comprehend these systems, enhance operational efficiency, predict failures, and resolve issues proactively. In essence, you will be instrumental in creating the decision-making framework that underpins the infrastructure of the modern world.You will collaborate closely with our founders, playing a key role in shaping the future of one of the most impactful applications of models available today.Learn more about us at meter.ai.
Full-time|$130K/yr - $190K/yr|On-site|San Francisco
At Meter, we are revolutionizing networking on all fronts—hardware, software, and operations—to empower enterprises with networks that are not only fast, secure, and reliable but also evolve seamlessly.Our upcoming focus on data centers marks the next phase in Meter's product evolution. Having established a solid foundation in delivering enterprise and campus networks, we are now set to enhance our clients' capabilities in data management within their data centers.Data centers play a pivotal role in our digital ecosystem. They are essential for processing, storing, and transferring data, supporting everything from public internet traffic to private cloud operations and the training of AI models. As global investments in data centers are projected to reach $3 trillion between 2025 and 2029, our role in this sector is more critical than ever.
Join the Reducto Team as a Support EngineerAt Reducto, we empower AI teams to seamlessly integrate real-world enterprise data with unparalleled accuracy. Our innovative technology unlocks vast amounts of unstructured data, from financial documents to health records, enabling vision models to interpret these resources just like a human would. This capability allows businesses to develop products, train models, and automate processes efficiently.We are experiencing exponential growth, having increased our revenue by 7x year-over-year, and proudly collaborate with a diverse range of clients, from leading AI organizations like Harvey and Vanta to major enterprises including FAANG companies and top trading firms.Backed by over $100 million from prestigious investors such as A16z, Benchmark, and First Round Capital, we are expanding our team and looking for a dedicated Support Engineer.
About Our TeamAt OpenAI, our User Operations team is at the forefront of guiding customers in their journey with AI, ensuring an outstanding product experience. We are pioneering the first-ever post-AGI support team dedicated to resolving intricate challenges, delivering technical insights, and empowering customers to derive maximum value from our solutions. Collaborating closely with Sales, Technical Success, Product, Engineering, and other teams, we strive to provide unparalleled service to a diverse clientele ranging from innovative startups to established global corporations.About the RoleWe are seeking dedicated, experienced, and passionate professionals to join our post-AGI support team and tackle some of the most complex challenges faced by our customers. In this position, you will engage directly with clients through support tickets and Slack communications, troubleshooting intricate problems and addressing unique technical issues while setting a benchmark for team excellence. You will collaborate with cross-functional teams to spearhead initiatives that minimize bugs, enhance features, and develop systems that elevate the customer experience. Your contributions will be key in achieving industry-leading response times and service quality, while also fortifying our internal customer feedback operations in an increasingly complex environment. You will play a vital role in scaling our support organization by refining operational processes and utilizing our technology to shape the future of support in the evolving AI landscape. If you excel in fast-paced environments that prioritize impact, teamwork, and innovative problem-solving, you could be the ideal addition to our team!We operate under a hybrid work model, requiring three days in the office each week, and we provide relocation assistance for new hires.
About Our TeamThe Technical Support team plays a pivotal role in empowering developers and enterprises to create mission-critical solutions utilizing OpenAI models. Our mission is to offer technical guidance, resolve intricate issues, and assist our customers in maximizing the value and adoption of our powerful models. We collaborate closely with Technical Success, Product, Engineering, and other departments to ensure our customers receive an unparalleled experience at scale. Adopting an automation-first approach, we leverage cutting-edge AI technologies to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and contribute to revolutionizing Technical Support in the AI era.About the PositionWe are in search of a Senior Support Engineer to work alongside our strategic enterprise accounts and product teams, tackling some of the most challenging problems our customers face. As a key member of the elite technical troubleshooting team at OpenAI, you will be the go-to expert for both our customers and Engineering teams when addressing complex technical issues in our environment.In this role, you will design and manage operational processes to monitor our top strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure that our customers enjoy the best possible experience at scale. Engaging directly with our most strategic customers, you will be instrumental in the success of the most innovative, disruptive, and large-scale AI solutions developed using the OpenAI API platform.This position is characterized by low volume but high complexity.This role is based in San Francisco, CA, with a hybrid work model requiring three days in the office each week. We also offer relocation assistance to new employees.Key ResponsibilitiesServe as one of the leading technical and troubleshooting experts for our API platform at OpenAI, acting as the final line of defense before escalation to the core Engineering team.Proactively seek and implement strategies to enhance support operations through automation and advancements in AI technologies, playing a role in shaping the future of technical support in an AI-driven landscape.Set up and utilize advanced monitoring and alerting workflows to detect customer-impacting issues in real time.Collaborate with engineering teams to contribute to reliability reviews and preparation for new features, launches, or strategic customer requirements.
Full-time|$90K/yr - $120K/yr|On-site|San Francisco
Welcome to Adyen Adyen is at the forefront of financial technology, delivering a unified platform for payments, data, and financial products to esteemed clients like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses with the tools they need to thrive in a competitive landscape. We cultivate a dynamic environment that fosters personal and professional growth, providing our team members with the support and culture necessary to take charge of their careers. Our motivated team tackles complex technical challenges and collaborates to create innovative, ethical solutions that drive business success. Role Overview: Product Support Engineer As a Product Support Engineer, you will play a pivotal role in assisting Adyen's merchants by providing expert technical troubleshooting. Joining our global support organization, you will ensure our customers can operate seamlessly 24/7. Your contributions will directly influence merchants' payment capabilities and their business growth. You will collaborate with both technical and commercial teams and deepen your understanding of payments, ultimately adding value for our external customers and internal teams.
Spring Health works to remove barriers to mental healthcare. Using Precision Mental Healthcare technology, the company delivers tailored support, including therapy, coaching, and medication, to individuals based on their specific needs. Spring Health partners with more than 450 organizations, serving over 10 million people, and has earned the trust of companies such as Microsoft, Target, and Delta Airlines. The platform’s impact has been recognized through positive ROI for employers and validated cost savings for clients. With recent Series E funding, Spring Health is valued at $3.3 billion and continues to expand its reach. Role overview The IT Support Engineer serves as the primary IT contact at the San Francisco satellite office. This position reports to the Associate Director of IT Support and handles a broad range of on-site technology needs. The role involves troubleshooting hardware and software issues for end users, managing audio/visual operations, administering SaaS applications, and working with building vendors as needed. Location and schedule This is a fully on-site position based at 2 Embarcadero Center in San Francisco. The role requires presence in the office five days per week. Applicants should already live in the San Francisco metro area or be willing to relocate at their own expense within 90 days of starting. Occasional travel may be required for team events or visits to other satellite offices.
Join Pylon Labs and Shape the Future of B2B Post-Sales Support!At Pylon, we are revolutionizing the B2B post-sales landscape with our innovative all-in-one support platform. Our solution harnesses the power of conversational data and advanced intelligence, enabling our clients to streamline operations in real-time.Backed by prominent investors such as a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the Enterprise Tech 30 List.About the RoleThis is a unique opportunity to establish and enhance the support function at a pioneering customer support company!You will not only utilize our support product daily but will also play a crucial role in providing feedback, suggesting roadmap enhancements, and improving processes.Your ResponsibilitiesAddress customer inquiries regarding our product across various topics.Create and update knowledge base articles, including troubleshooting guides and feature descriptions.Actively engage with Pylon's suite of support tools, providing valuable feedback to influence our product roadmap.Collaborate with product and engineering teams to resolve bugs and troubleshoot issues.Contribute to the development of a scalable support process.Experiment with new processes, features, and leverage AI technologies.QualificationsMust be located in (or willing to relocate to) San Francisco and eager to work in-person.Comfortable engaging with customers via chat and video calls.A passion for exploring and experimenting with our product.1-8 years of relevant experience.A technical background and enthusiasm for technology is a significant advantage.Our Benefits Comprehensive medical, dental, and vision insurance for employees 401(k) retirement plan Commuter benefits Generous parental leave 14 company holidays and more!
Full-time|$96K/yr - $140K/yr|Hybrid|San Francisco, California, USA
Join Datadog as a Premier Technical Support Engineer, where you'll be an essential part of our dedicated Technical Solutions team. As product experts, we drive Datadog's growth by educating potential clients and ensuring our current customers achieve success with our platform. In this role, you will primarily assist our Premier Customers with any technical inquiries, leveraging standard support channels, cadence calls, demos, and presentations. You'll thrive in a fast-paced environment, directly engaging with our high-value clients, where your contributions will have immediate impact.At Datadog, we prioritize a collaborative office culture that fosters creativity and strong relationships. Our hybrid workplace model allows Datadogs to create a work-life balance that suits their individual needs.
Full-time|$127.5K/yr - $210K/yr|Remote|San Francisco
Join Meter as we rapidly expand and innovate the future of enterprise networking.If you're a network engineer who views support as mere maintenance, think again. This role will immerse you in some of the most intricate and diverse network designs in the industry, where each challenge presents a unique opportunity. You’ll work on diagnosing and resolving complex issues, influencing product development, and enhancing your expertise across all layers of the technology stack. This position isn't a step back; it's a chance to delve deeper into your craft while directly impacting the evolution of next-generation networks.You're not just addressing tickets; you're tackling the most formidable networking issues. If you thrive on diversity, enjoy exploring intricate systems, and aspire to influence the design and support of networks, this position is tailor-made for you.
Full-time|$163K/yr - $220K/yr|On-site|San Francisco
Join Meter as a Backend Engineer and be part of a dynamic team that drives the backbone of our cutting-edge network-as-a-service platform. Our backend infrastructure is vital, requiring unwavering reliability and performance. In this role, you will design and implement production systems that ensure uptime, handle billions of real-time data points, and scale seamlessly across cloud environments.Your ImpactArchitect, develop, and maintain critical production systems where reliability is non-negotiable—shortcuts are not an option.Tackle complex data challenges at scale: efficiently indexing and querying billions of telemetry data points while ensuring real-time performance.Create a container-native architecture that adapts across geographical regions in a multi-tenant setup.Collaborate with frontend engineers to deliver real-time dashboards and insightful data visualizations derived from live telemetry.Develop APIs and tools that facilitate customer integrations and enhance internal workflows.Your ExpertiseYou will engage with challenging engineering problems that merge distributed systems, real-time data processing, and cloud infrastructure. Our primary programming language is Go, complemented by a tech stack that includes Postgres, Kafka for streaming, ClickHouse for vast telemetry data warehousing, and GraphQL for varied integrations. We utilize cloud-native, containerized deployments on AWS and Azure.Current technical challenges include: optimizing our ClickHouse cluster as telemetry volume increases, enhancing our multi-tenant architecture for global use, reinforcing security measures across the stack, and maintaining sub-second latency for real-time data streams.This role is distinct as it offers the opportunity to work in an integrated organization where backend, firmware, and hardware engineers collaborate closely. This unique perspective enhances your understanding of the entire technology stack, fostering the creation of superior software architecture.
At Meter, we are rapidly expanding as we create the next-generation utility for internet infrastructure, and this journey begins in our dynamic distribution center. As a Warehouse Associate, you're not simply moving boxes; you're propelling our business forward. If you enjoy building, improving, and growing with a company, and have a curious mindset eager to enhance operational efficiency, then this position is the perfect fit for you. You'll play a pivotal role in a vertically integrated operation where every shipment contributes to tangible outcomes in the world. We seek operations thinkers who are committed to excellence.Key Success MetricsRefine our shipping processes to minimize errors and inventory discrepancies, setting the benchmark for quality.Maintain fulfillment schedules even as volumes increase, actively shaping and evolving our processes.Identify workflow bottlenecks and propose effective solutions, with your insights directly impacting our operations.Success indicators will include:Consistently achieving or exceeding throughput targets.Maintaining inventory accuracy with less than 1% variance.Reducing rework and missed shipments through meticulous attention to detail.Earning the trust of your teammates as a reliable contributor.Your Daily ActivitiesYou will primarily engage in hands-on tasks such as picking, packing, and preparing hardware for global shipping. Your role extends beyond mere task execution; you will actively contribute to enhancing our systems.Receive and accurately inventory consumables.Prepare shipments that comply with strict specifications and deadlines.Ensure our digital inventory systems are maintained and up-to-date.Identify gaps in processes, suggest improvements, and collaborate with the team to test new workflows.Join our close-knit warehouse team, where you'll work collaboratively to enhance efficiency and effectiveness.Who You AreYou thrive in fast-paced environments and maintain composure under pressure.You are eager to learn new tools and systems.You seek to improve processes rather than simply repeat tasks.You are dependable, detail-oriented, and hands-on.You can comfortably lift up to 40 lbs and stay on your feet for extended periods.
Role overview The Hardware Program Manager at meter leads complex hardware initiatives from initial planning through final delivery. This position ensures each project phase aligns with company objectives and remains on schedule. The role is based in San Francisco. What you will do Work closely with teams across disciplines to guide hardware products from concept to launch Manage project plans, set timelines, and track deliverables Monitor project progress and make adjustments to keep deadlines on track Contribute to the development of hardware solutions that enhance meter’s product offerings Location This role requires working onsite in San Francisco.
Full-time|$163K/yr - $200K/yr|On-site|San Francisco
About MeterAt Meter, we are dedicated to revolutionizing internet infrastructure. Our mission is to simplify the complexities of computer networking, internet, and Wi-Fi for businesses of all sizes. By creating a vertically integrated stack that encompasses hardware, software, and operations, we are transforming networking into a modern utility.Our vision extends beyond just reliable connectivity; we aim to make visibility, control, and automation of physical infrastructure as intuitive as managing software applications. This is where Command plays a pivotal role.About CommandCommand is our generative user interface, providing a natural language layer across the entire Meter stack. With Command, users can easily inspect, configure, and troubleshoot their networks using conversational queries and commands. It merges real-time telemetry with historical data and model-generated insights, enabling users to ask questions like “What’s the status of the Wi-Fi on the third floor?” or “Restrict all traffic from this device immediately.”Command is already reshaping how our teams and clients engage with their networks, and we are just at the beginning of this exciting journey.Why This Role Is ImportantWe are on the lookout for a full stack engineer who will lead the product development of Command. This role is ideal for someone passionate about transforming user interactions with intelligent infrastructure. It requires extensive collaboration across various functions, including our model team, application engineers, operations, and support, to create seamless workflows over robust systems.Your contributions will merge cutting-edge machine learning technologies with practical applications, as you build one of the first interfaces of its kind, deployed across thousands of locations and millions of devices.Your ResponsibilitiesLead the full stack development of Command, covering UX, backend, and model integration.Design and implement frontend features utilizing Next.js, TypeScript, and React.Develop and scale backend services with TypeScript, Planetscale DB, QStash, and more.Incorporate LLMs and AI models into live workflows for users.Guide product direction through active collaboration with users and cross-functional teams.Define the interaction design and behavior of an innovative, conversational UI that is both expressive and intelligent.
Full-time|$130K/yr - $180K/yr|On-site|San Francisco
Join Meter as we revolutionize networking from the ground up by developing innovative hardware, software, and operations that empower enterprises with fast, secure, and reliable networks that can evolve seamlessly.To dominate the legacy networking market, we are assembling a top-tier Sales, Channel, and Sales Engineering team. We are in search of a dynamic Sales Recruiter to enhance our go-to-market hiring strategy.Key Success MetricsYour contributions will directly impact Meter's revenue growth. By attracting and securing outstanding sales professionals, you will consistently elevate hiring standards.Your primary success indicators will include:Quality of hires: Achieve 6-month performance ratings that meet or greatly exceed expectations, with a retention rate of over 90% for new hires, ensuring hiring managers are eager to bring these talents back.Pipeline efficiency: Boost the volume of high-quality candidates while reducing time-to-hire by 20%, and maintain an offer acceptance rate of 80% or higher.Your Daily ResponsibilitiesYou will manage the complete recruitment lifecycle for our expanding go-to-market organization. Your daily tasks will include:Crafting strategic search plans and mapping the market for sales, channel, and customer-facing roles.Actively sourcing and engaging high-caliber candidates through targeted outreach, referrals, and innovative research methods.Implementing a structured hiring process that supports confident decision-making.Collaborating closely with Sales and Leadership teams, facilitating debriefs, and advising on compensation, leveling, and closing strategies.Personalizing every aspect of the candidate experience to embody Meter's values and high standards.Demonstrating persistence and thoroughness: following up, seeking warm introductions, or customizing messages to initiate meaningful conversations.Your ProfileYou maintain an exceptionally high standard for sales talent and possess the skills to assess candidates capable of selling a sophisticated, full-stack product while passionately advocating for Meter’s vision.Your relentless drive to build trust with candidates ensures their enthusiasm in joining our team.
Meter seeks a Product Design Mechanical Engineer based in San Francisco. This position centers on designing and refining mechanical systems that shape the company’s product offerings. Role overview The engineer will work on both new and existing product designs, aiming to deliver mechanical solutions that address customer needs. Collaboration with other teams is a key part of the job, ensuring that mechanical components fit well within broader product goals. What you will do Create and improve mechanical systems for Meter’s products Work closely with cross-functional teams to align design efforts Focus on solutions that enhance customer experience and product performance Location This role is based in San Francisco.
Full-time|$160K/yr - $230K/yr|On-site|San Francisco
About MeterAt Meter, we believe that networking is at the heart of technological advancement. We have innovatively unified the entire networking stack and are now on a mission to make it autonomous.Our team is developing a cutting-edge neural network-driven system designed to analyze raw computer networks, enabling us to address all networking challenges. As outlined on Meter.ai, we are creating models within a closed-loop system that utilizes real-time telemetry, logs, and network events to autonomously troubleshoot issues, enhance performance, and resolve challenges.To achieve this, we require not only exceptional models but also robust infrastructure that ensures our models have clean, versioned, and low-latency access to the necessary data throughout training, evaluation, and deployment phases.Why this Role is EssentialEach Meter network deployed in the field serves as a valuable data source for our Models team. However, without meticulous infrastructure design, this data risks becoming fragmented, outdated, or inconsistent. In this role, you will ensure that such pitfalls are avoided. You will be responsible for the core data interface that drives our model development, experimentation, evaluation, and real-time inference.This position is fundamental and offers a significant impact. Your contributions will shape the speed at which we can train new models, the reliability of their evaluations, and their seamless operation across hundreds of real-world networks. You will collaborate closely with modelers to deliver systems that are elegant, scalable, and robust.Your ResponsibilitiesDesign and implement the Models API: a unified interface for accessing training, evaluation, and deployment data across raw, transformed, and feature-engineered layers.Ensure backward compatibility and feature versioning across continually evolving schemas.Develop scalable pipelines to ingest, transform, and serve petabytes of data across Kafka, Postgres, and Clickhouse.Create CI/CD workflows that evolve the API in tandem with changes to the underlying data schema.Facilitate fine-grained querying of historical and real-time data for any network, at any point in time.Help establish and promote the principle of 'smart data, dumb functions': maximizing operations in the data layer to minimize downstream code complexity.Collaborate with modelers to co-design training frameworks that optimize performance.
Full-time|$120K/yr - $160K/yr|Hybrid|San Francisco, CA (Hybrid)
About Fable SecurityIn today's landscape, AI-driven threats and human errors pose the greatest risks to enterprise security.Cybercriminals primarily target individuals rather than systems, with human errors accounting for 70% of security breaches. At Fable, we are committed to transforming individuals from potential targets into a robust layer of defense.Fable is the pioneering human risk platform that actively influences employee behavior. Our user-friendly, enterprise-grade platform consolidates diverse employee data, identifies risky actions, and delivers tailored interventions in real time, directly within their work environment.Supported by notable investors such as Redpoint Ventures and Greylock Partners, and founded by former team members of Abnormal Security, Fable is addressing one of cybersecurity's most pressing challenges in a multi-billion-dollar market. Our dynamic team comprises alumni from prestigious organizations like Meta, Twitter, Flexport, and esteemed universities including Waterloo, Columbia, Berkeley, Purdue, CMU, Stanford, UCLA, and USC. Join us at this pivotal moment in our growth journey to help shape the future of security.
Join our dynamic team at plain as a Support Engineer, where you'll play a crucial role in ensuring our customers receive exceptional assistance and support. In this position, you will troubleshoot technical issues, provide solutions, and enhance user satisfaction. If you're passionate about technology and helping others, we want to hear from you!
Join Meter: Pioneering the Future of NetworkingAt Meter, we are dedicated to transforming the landscape of the computer networking industry. With billions spent annually on networking infrastructure across sectors like data centers, offices, and schools, the demand for robust and efficient networks is higher than ever.Traditional networking solutions often result in disjointed systems—hardware, software, and operational processes that exist in silos. This fragmentation leaves network engineers grappling with complex configurations and troubleshooting. At Meter, we have taken a bold step by integrating all aspects of networking—from hardware and firmware to operating systems and real-world operations—creating a seamless experience for our clients. Our vision is to redefine internet infrastructure as a utility, recently bolstered by our successful $170M Series C funding.Why Focus on Data Centers?Data centers are crucial in our evolution at Meter. Our strong foundation in enterprise and campus networking has paved the way for us to enhance our platform, facilitating efficient data movement within and across data centers. As we look to the future, the importance of data centers is set to escalate, with projections indicating a staggering $3 trillion in global spending by 2029.The Significance of Your RoleAs we innovate our switching products tailored for data center users, your role as a Backend Engineer will be pivotal. You will collaborate closely with our firmware and frontend teams to ensure our infrastructure meets the demanding standards of performance, reliability, and monitoring. Your contributions will be instrumental as we establish ourselves as a trusted vendor in this competitive market.
Join Us in Revolutionizing AI InfrastructureAt Meter, we are pioneering the application of cutting-edge AI technology to transform the way the internet is constructed, monitored, and managed.Our vertical integration encompasses the entire enterprise networking stack: from hardware and firmware to operating systems and operations. This unique position offers us comprehensive visibility and control over the entire stack via a singular API, along with a proprietary dataset that is unmatched in the industry, paving the way for complete end-to-end automation. Our solutions are already in use by Fortune 500 companies, educational institutions, manufacturing facilities, and cloud-scale clients.We are in the process of assembling a founding core engineering team dedicated to developing and training models that can comprehend these systems, enhance operational efficiency, predict failures, and resolve issues proactively. In essence, you will be instrumental in creating the decision-making framework that underpins the infrastructure of the modern world.You will collaborate closely with our founders, playing a key role in shaping the future of one of the most impactful applications of models available today.Learn more about us at meter.ai.
Full-time|$130K/yr - $190K/yr|On-site|San Francisco
At Meter, we are revolutionizing networking on all fronts—hardware, software, and operations—to empower enterprises with networks that are not only fast, secure, and reliable but also evolve seamlessly.Our upcoming focus on data centers marks the next phase in Meter's product evolution. Having established a solid foundation in delivering enterprise and campus networks, we are now set to enhance our clients' capabilities in data management within their data centers.Data centers play a pivotal role in our digital ecosystem. They are essential for processing, storing, and transferring data, supporting everything from public internet traffic to private cloud operations and the training of AI models. As global investments in data centers are projected to reach $3 trillion between 2025 and 2029, our role in this sector is more critical than ever.
Join the Reducto Team as a Support EngineerAt Reducto, we empower AI teams to seamlessly integrate real-world enterprise data with unparalleled accuracy. Our innovative technology unlocks vast amounts of unstructured data, from financial documents to health records, enabling vision models to interpret these resources just like a human would. This capability allows businesses to develop products, train models, and automate processes efficiently.We are experiencing exponential growth, having increased our revenue by 7x year-over-year, and proudly collaborate with a diverse range of clients, from leading AI organizations like Harvey and Vanta to major enterprises including FAANG companies and top trading firms.Backed by over $100 million from prestigious investors such as A16z, Benchmark, and First Round Capital, we are expanding our team and looking for a dedicated Support Engineer.
About Our TeamAt OpenAI, our User Operations team is at the forefront of guiding customers in their journey with AI, ensuring an outstanding product experience. We are pioneering the first-ever post-AGI support team dedicated to resolving intricate challenges, delivering technical insights, and empowering customers to derive maximum value from our solutions. Collaborating closely with Sales, Technical Success, Product, Engineering, and other teams, we strive to provide unparalleled service to a diverse clientele ranging from innovative startups to established global corporations.About the RoleWe are seeking dedicated, experienced, and passionate professionals to join our post-AGI support team and tackle some of the most complex challenges faced by our customers. In this position, you will engage directly with clients through support tickets and Slack communications, troubleshooting intricate problems and addressing unique technical issues while setting a benchmark for team excellence. You will collaborate with cross-functional teams to spearhead initiatives that minimize bugs, enhance features, and develop systems that elevate the customer experience. Your contributions will be key in achieving industry-leading response times and service quality, while also fortifying our internal customer feedback operations in an increasingly complex environment. You will play a vital role in scaling our support organization by refining operational processes and utilizing our technology to shape the future of support in the evolving AI landscape. If you excel in fast-paced environments that prioritize impact, teamwork, and innovative problem-solving, you could be the ideal addition to our team!We operate under a hybrid work model, requiring three days in the office each week, and we provide relocation assistance for new hires.
About Our TeamThe Technical Support team plays a pivotal role in empowering developers and enterprises to create mission-critical solutions utilizing OpenAI models. Our mission is to offer technical guidance, resolve intricate issues, and assist our customers in maximizing the value and adoption of our powerful models. We collaborate closely with Technical Success, Product, Engineering, and other departments to ensure our customers receive an unparalleled experience at scale. Adopting an automation-first approach, we leverage cutting-edge AI technologies to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and contribute to revolutionizing Technical Support in the AI era.About the PositionWe are in search of a Senior Support Engineer to work alongside our strategic enterprise accounts and product teams, tackling some of the most challenging problems our customers face. As a key member of the elite technical troubleshooting team at OpenAI, you will be the go-to expert for both our customers and Engineering teams when addressing complex technical issues in our environment.In this role, you will design and manage operational processes to monitor our top strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure that our customers enjoy the best possible experience at scale. Engaging directly with our most strategic customers, you will be instrumental in the success of the most innovative, disruptive, and large-scale AI solutions developed using the OpenAI API platform.This position is characterized by low volume but high complexity.This role is based in San Francisco, CA, with a hybrid work model requiring three days in the office each week. We also offer relocation assistance to new employees.Key ResponsibilitiesServe as one of the leading technical and troubleshooting experts for our API platform at OpenAI, acting as the final line of defense before escalation to the core Engineering team.Proactively seek and implement strategies to enhance support operations through automation and advancements in AI technologies, playing a role in shaping the future of technical support in an AI-driven landscape.Set up and utilize advanced monitoring and alerting workflows to detect customer-impacting issues in real time.Collaborate with engineering teams to contribute to reliability reviews and preparation for new features, launches, or strategic customer requirements.
Full-time|$90K/yr - $120K/yr|On-site|San Francisco
Welcome to Adyen Adyen is at the forefront of financial technology, delivering a unified platform for payments, data, and financial products to esteemed clients like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses with the tools they need to thrive in a competitive landscape. We cultivate a dynamic environment that fosters personal and professional growth, providing our team members with the support and culture necessary to take charge of their careers. Our motivated team tackles complex technical challenges and collaborates to create innovative, ethical solutions that drive business success. Role Overview: Product Support Engineer As a Product Support Engineer, you will play a pivotal role in assisting Adyen's merchants by providing expert technical troubleshooting. Joining our global support organization, you will ensure our customers can operate seamlessly 24/7. Your contributions will directly influence merchants' payment capabilities and their business growth. You will collaborate with both technical and commercial teams and deepen your understanding of payments, ultimately adding value for our external customers and internal teams.
Spring Health works to remove barriers to mental healthcare. Using Precision Mental Healthcare technology, the company delivers tailored support, including therapy, coaching, and medication, to individuals based on their specific needs. Spring Health partners with more than 450 organizations, serving over 10 million people, and has earned the trust of companies such as Microsoft, Target, and Delta Airlines. The platform’s impact has been recognized through positive ROI for employers and validated cost savings for clients. With recent Series E funding, Spring Health is valued at $3.3 billion and continues to expand its reach. Role overview The IT Support Engineer serves as the primary IT contact at the San Francisco satellite office. This position reports to the Associate Director of IT Support and handles a broad range of on-site technology needs. The role involves troubleshooting hardware and software issues for end users, managing audio/visual operations, administering SaaS applications, and working with building vendors as needed. Location and schedule This is a fully on-site position based at 2 Embarcadero Center in San Francisco. The role requires presence in the office five days per week. Applicants should already live in the San Francisco metro area or be willing to relocate at their own expense within 90 days of starting. Occasional travel may be required for team events or visits to other satellite offices.
Join Pylon Labs and Shape the Future of B2B Post-Sales Support!At Pylon, we are revolutionizing the B2B post-sales landscape with our innovative all-in-one support platform. Our solution harnesses the power of conversational data and advanced intelligence, enabling our clients to streamline operations in real-time.Backed by prominent investors such as a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the Enterprise Tech 30 List.About the RoleThis is a unique opportunity to establish and enhance the support function at a pioneering customer support company!You will not only utilize our support product daily but will also play a crucial role in providing feedback, suggesting roadmap enhancements, and improving processes.Your ResponsibilitiesAddress customer inquiries regarding our product across various topics.Create and update knowledge base articles, including troubleshooting guides and feature descriptions.Actively engage with Pylon's suite of support tools, providing valuable feedback to influence our product roadmap.Collaborate with product and engineering teams to resolve bugs and troubleshoot issues.Contribute to the development of a scalable support process.Experiment with new processes, features, and leverage AI technologies.QualificationsMust be located in (or willing to relocate to) San Francisco and eager to work in-person.Comfortable engaging with customers via chat and video calls.A passion for exploring and experimenting with our product.1-8 years of relevant experience.A technical background and enthusiasm for technology is a significant advantage.Our Benefits Comprehensive medical, dental, and vision insurance for employees 401(k) retirement plan Commuter benefits Generous parental leave 14 company holidays and more!
Full-time|$96K/yr - $140K/yr|Hybrid|San Francisco, California, USA
Join Datadog as a Premier Technical Support Engineer, where you'll be an essential part of our dedicated Technical Solutions team. As product experts, we drive Datadog's growth by educating potential clients and ensuring our current customers achieve success with our platform. In this role, you will primarily assist our Premier Customers with any technical inquiries, leveraging standard support channels, cadence calls, demos, and presentations. You'll thrive in a fast-paced environment, directly engaging with our high-value clients, where your contributions will have immediate impact.At Datadog, we prioritize a collaborative office culture that fosters creativity and strong relationships. Our hybrid workplace model allows Datadogs to create a work-life balance that suits their individual needs.
Mar 30, 2026
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