Senior Strategic Customer Success Manager

Socure specializes in real-time identity verification, supporting businesses, government agencies, and individuals in preventing fraud before it occurs. The team addresses complex issues that influence the future of identity verification worldwide. The Senior Strategic Customer Success Manager position is based in San Francisco, CA and focuses on Socure’s largest enterprise clients. The role centers on building strong relationships with executive stakeholders, aligning on business objectives, and ensuring clients realize meaningful value from Socure’s solutions. Key Responsibilities Serve as a trusted advisor to major enterprise customers, emphasizing strategic alignment and long-term partnership. Collaborate with Account Executives to support renewals and identify upsell opportunities. Work alongside Solution Consultants to drive adoption and deliver strong customer outcomes. Lead executive business reviews, participate in governance forums, and coordinate cross-team alignment efforts. Spot and address potential risks, improve transparency, and foster lasting trust with enterprise clients. Who Succeeds in This Role Individuals who take ownership and adapt to evolving situations. Critical thinkers who tackle customer challenges with accuracy and care. Collaborative team players who set and uphold high standards. This position suits those interested in shaping the future of identity verification and working closely with enterprise clients in a collaborative environment.

As a Strategic Customer Success Manager, you will play a pivotal role in ensuring the health, retention, and growth of Windfall’s most significant and high-value accounts. Acting as the primary strategic partner for clients, you will drive executive-level alignment and maximize their lifetime value, promoting strategic adoption and fostering a robust partnership with Windfall. You will oversee the complete customer lifecycle, from onboarding to long-term growth strategies, while coordinating cross-functional efforts with your colleagues in Sales, Implementation, and Product. You will hold direct responsibility for the Annual Recurring Revenue (ARR) and Net Revenue Retention (NRR) of your designated portfolio.Join us in our mission to transform how organizations perceive and utilize people data. We are committed to our core values: (1) Communicate effectively; (2) Operate transparently; (3) Provide leverage instead of just optimization; (4) Make a positive impact every day; and (5) Act with integrity and trust.

Strategic Customer Success ManagerTeam: SalesProlificAt Prolific, we are not just participants in the AI sector; we are pioneers in crafting the human data infrastructure that is transforming AI development. As foundational AI technologies become more standardized, it is the quality and variety of human-generated data that sets products and models apart. Our Strategic Sales and Success team collaborates with many of the world’s foremost AI model creators on their most critical initiatives.The RoleAs the Strategic Customer Success Manager, you will engage with pioneering AI model developers who are making headlines daily, ensuring they derive exceptional value from our human data solutions. You will act as a trusted advisor to AI researchers, program managers, and business stakeholders, steering the adoption, consumption, and realization of value from our offerings. You will manage the entire customer success lifecycle, guiding clients from onboarding through to maturity, expansion, renewal, and advocacy while working closely with teams across Prolific, including Services, Support, Sales, Solutions Engineering, Product, and Marketing.What You’ll Bring to the Role6+ years of experience in a customer-facing strategic or enterprise customer success role, preferably in an industry related to AI or technology.

Join Intercom as a Strategic Customer Success Manager where you will play a pivotal role in enhancing customer satisfaction and driving business growth. As a key member of our Customer Success team, you will collaborate closely with clients to ensure they derive maximum value from our platform. You will leverage your expertise to build strong relationships, identify customer needs, and implement solutions that foster long-term success.

Join Affinity as a Strategic Customer Success Manager where you will play a crucial role in ensuring our customers achieve their desired outcomes through our innovative solutions. As part of our dynamic team, you will engage closely with clients, understand their unique challenges, and provide tailored strategies to maximize their success.

About OmniOmni is a cutting-edge business intelligence and embedded analytics platform designed to empower organizations to explore, comprehend, and leverage their data effectively.With our headquarters located in San Francisco and additional hubs in EMEA and APAC, we are proud to be supported by prestigious investors, including ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.The RoleAs a Strategic Customer Success Manager, you will act as the key business and strategic advisor for Omni's most significant and intricate enterprise clients. Your collaboration with Sales, Product teams, and executive stakeholders will be essential.Your primary goal will be to drive impactful business outcomes, spearhead strategic initiatives, understand organizational dynamics, and ensure that your clients realize substantial ROI and value from Omni, thus minimizing churn risk and maximizing growth potential.In this role, you will blend business insight with exceptional relationship management. Operating at the executive level, you will lead strategic discussions that align Omni's platform capabilities with your clients' business objectives. You will be responsible for your portfolio and accountable for driving AREA (Adoption, Retention, Expansion, Advocacy) outcomes. Your contributions will directly impact Gross Revenue Retention (GRR), Net Dollar Retention (NDR), and long-term customer lifetime value.

As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.

Join reteam as a Customer Success Manager, where you will be instrumental in enhancing customer satisfaction and retention. Your role will involve engaging with clients, understanding their needs, and ensuring they derive maximum value from our services.As a key player in our team, you will collaborate closely with various departments to drive customer success initiatives. Your expertise in customer relationship management will be vital in fostering long-term partnerships.

As a Scaled Customer Success Manager at Culture Amp, you will play a pivotal role in driving customer satisfaction and success through innovative strategies and solutions. Your expertise will empower our customers to derive maximum value from our platform, ensuring they achieve their desired outcomes.In this position, you will leverage data-driven insights to foster relationships with clients, providing guidance on best practices and product utilization. You will work collaboratively with cross-functional teams to enhance the customer journey and contribute to our mission of improving employee engagement and organizational culture.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

We are seeking an enthusiastic and dynamic Manager of Scaled Customer Success to join our team at Notion Labs Inc. In this pivotal role, you will drive the success of our customer base through innovative strategies and exceptional service. Your leadership will inspire a team dedicated to enhancing customer experience and engagement. If you are passionate about customer success and have a track record of managing teams effectively, we want to hear from you!

As a Staff Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their goals while leveraging our innovative background check solutions. Your expertise will be essential in building lasting relationships, guiding customers through their journey, and maximizing the value they receive from our services. In this role, you will lead a team of Customer Success Managers, develop best practices, and implement strategies that enhance customer engagement and satisfaction. You will collaborate with cross-functional teams to ensure that our customers receive exceptional service tailored to their needs.

At Krea, we are pioneering the future of AI-driven creative tools tailored for artists, designers, and studios. Our vision is to create AI that is not only intuitive and controllable but also fundamentally enhances the creative process. We see AI as a transformative medium that encompasses text, images, video, sound, and even 3D art.We are in search of a Founding Customer Success Manager who will ensure our clients derive significant value from Krea. From initial onboarding to fostering deep and long-lasting adoption, you will collaborate closely with creative teams, guiding them through our workflows while serving as the vital link between customers, our product, and sales teams.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!

Role Overview Prolific is hiring an Enterprise Customer Success Manager for a hybrid role in San Francisco. This position focuses on helping enterprise clients reach their goals with Prolific’s solutions. The manager works closely with internal teams to support customer satisfaction and build lasting partnerships. What You Will Do Onboard new enterprise clients and guide them through initial setup Offer ongoing strategic advice tailored to each client’s needs Identify and pursue opportunities for upselling and cross-selling within existing accounts Collaborate with colleagues across departments to resolve client issues and ensure a smooth experience Who We’re Looking For Experience managing enterprise customer accounts Proactive approach to client relationships Strong interest in customer success and helping clients achieve results

Join our dynamic team at Windfall Data as the Manager of Nonprofit Customer Success, where you will spearhead a dedicated group of Customer Success Managers (CSMs) aimed at expanding our nonprofit sector initiatives. You will take charge of a portfolio of accounts while fostering team growth and establishing robust systems and processes to enhance the customer success framework at Windfall for the future.Our mission is to revolutionize the way organizations understand and utilize people data. We are committed to our core values: (1) Exceptional communication; (2) Transparency in operations; (3) Providing leverage rather than just optimization; (4) Making a positive impact every day; and (5) Upholding integrity and trust.

As a Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our platform. Your primary focus will be to foster strong relationships with our customers, guiding them through the onboarding process and providing ongoing support. You will leverage your expertise to help clients navigate our services, ensuring they maximize value from our offerings.Join us in creating a positive customer experience by addressing inquiries, resolving issues, and proactively identifying opportunities for improvement. Your ability to communicate effectively and your passion for customer satisfaction will be essential in driving retention and growth.

Join zip as a Customer Success Manager, where you will play a crucial role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will be the primary point of contact for our customers, helping them navigate our offerings and maximizing their experience with our products.Your responsibilities will include developing strong relationships with clients, understanding their needs, and providing tailored support to enhance their satisfaction and loyalty. You will also collaborate with cross-functional teams to drive customer engagement and retention initiatives.

Navigating the complexities of software, services, and tools procurement in the workplace can be a daunting task, even for the most innovative organizations. Globally, businesses invest over $120 trillion annually—significantly surpassing consumer e-commerce spending—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was created to transform this convoluted process through a specialized procurement platform that offers a user-friendly, consumer-grade experience. In just four years, Zip has pioneered a new category, establishing itself as a leader in a market valued at over $50 billion. Today, renowned companies such as OpenAI, Snowflake, and Coinbase trust Zip to manage their substantial expenditures effectively.With a valuation of $2.2 billion and $370 million in backing from prominent investors including Y Combinator and Tiger Global, our exceptional team hails from industry giants like Airbnb, Meta, and Google. We are committed to advancing innovative technology, expanding into new markets, and, most importantly, delivering unparalleled value to our customers. We invite you to be a part of our journey!Your RoleWe are seeking a Strategic Customer Success Manager (akin to a Technical Account Manager) to spearhead our expanding enterprise client portfolio across diverse sectors. In this senior position, you will collaborate closely with sales, implementation, engineering, and product teams, while engaging with various customer stakeholders. Your expertise will guide customers in revolutionizing their B2B purchasing strategies, ensuring immediate value and efficiency through product adoption and enablement.This position is perfect for those who thrive as product experts, enjoy creative problem-solving, and wish to work alongside a top-tier team and clients such as Coinbase, Notion, and Databricks.You WillEmpower our largest clients to achieve procurement excellence on the Zip platform.Establish customer business objectives and collaborate with them to ensure continuous achievement of these goals.Serve as a trusted advisor on procurement strategies, educating clients on leveraging Zip's platform and best practices.Identify key influencers and cultivate relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Compliance teams.Sustain high levels of customer engagement and satisfaction, ensuring that their needs are met and exceeded.