Staff Product Manager, Managed Inference at Crusoe | San Francisco

At Crusoe, we are on a mission to enhance the availability of energy and intelligence. We are developing the driving force behind a future where individuals can harness the power of AI without compromising on scale, speed, or sustainability.Join the AI revolution with sustainable technology at Crusoe. This is your chance to lead impactful innovations, contribute to meaningful projects, and collaborate with a team dedicated to pioneering responsible and transformative cloud infrastructure.Role Overview:As an integral member of the Crusoe Managed AI Services team, you will oversee the entire product lifecycle for our Managed Inference services. From conceptualization and strategic planning to execution and market introduction, you will be the driving force behind our inference service offerings. Your ability to translate market demands and technical details into succinct product specifications and narratives will be crucial in fostering business growth for Crusoe Cloud.This position is a Staff-level individual contributor role that offers considerable autonomy and influence. You will act as a senior product owner for a pivotal segment of our platform, collaborating closely with engineering, infrastructure, and go-to-market teams to expand and enhance Crusoe’s inference capabilities as the organization evolves.This is a unique opportunity to shape and develop a foundational product area within a rapidly growing and innovative company.Key Responsibilities:Lead the complete product lifecycle for Crusoe’s Managed Inference services, encompassing roadmap creation, execution, and iterative improvements.Convert customer feedback, market insights, and technical limitations into clear product requirements and prioritization strategies.Collaborate effectively with Engineering, Infrastructure, and Platform teams to provide scalable and dependable inference services.Influence product decisions regarding performance, reliability, cost-effectiveness, and user experience for developers.Establish and monitor success metrics for inference services operating in production environments.Work alongside go-to-market teams to facilitate product launches, brand positioning, and customer engagement.Articulate product strategy and decisions clearly to cross-functional partners and leadership.

At Crusoe, we are on a mission to accelerate the availability of energy and intelligence. We are developing cutting-edge technology that empowers individuals to pursue ambitious AI projects without compromising on scale, speed, or sustainability.Join us in leading the AI revolution through sustainable technology at Crusoe. Here, you will spearhead innovative initiatives, effect real change, and collaborate with a team that drives responsible and transformative cloud infrastructure.About the Role:As the Senior Staff Product Manager for Fleet Management, you will define and execute the product strategy for Crusoe’s fleet management solutions, ensuring the dependable and efficient operation of large-scale GPU and CPU infrastructures. You will be responsible for shaping how Crusoe provisions, monitors, maintains, and optimizes thousands of servers dedicated to AI training and inference workloads, converting operational needs into scalable product functionalities.Your role encompasses the entire lifecycle of computing resources—from initial provisioning to continuous health monitoring, maintenance, and decommissioning. You will operate at the nexus of infrastructure operations, engineering, and customer experience, ensuring fleet systems enable high utilization, minimize downtime, and facilitate the rapid scaling of customer workloads.As a Senior Staff Product Manager, you will lead pivotal cross-functional initiatives, shape technical and product strategies across various teams, and bear responsibility for the success of fleet management systems that have a direct influence on organizational goals. You will be recognized as a key leader and subject matter expert, driving outcomes for complex products with extensive strategic implications.What You'll Be Working On:Steer the vision and product strategy for fleet management, covering provisioning, lifecycle management, health monitoring, maintenance orchestration, and performance optimization.Drive results throughout the entire product lifecycle, from discovery to launch and iterative enhancements for fleet management capabilities.Establish product direction for systems managing large-scale GPU and CPU infrastructure, ensuring reliability, utilization, and operational effectiveness.Lead cross-functional initiatives across engineering, infrastructure operations, networking, and customer success to deliver cohesive fleet management solutions.Foster consensus with technical leads and senior management on architectural decisions and product roadmaps.

About the Role Crusoe is hiring a Staff Software Engineer in San Francisco, CA. This role focuses on building high-performance software applications that support the company’s technology initiatives. What You Will Do Design and develop software applications with an emphasis on performance and reliability Collaborate with engineering teams to deliver solutions that meet business needs Contribute technical expertise to key projects and code reviews Location This position is based in San Francisco, CA.

Join Crusoe as a Staff Software Engineer specializing in Networking. In this critical role, you will design and implement innovative software solutions that enhance our networking infrastructure. You will collaborate with cross-functional teams to optimize performance and reliability, ensuring that our services run efficiently and securely.

At Crusoe, we're on a mission to transform the landscape of energy and intelligence. Our goal is to create an ecosystem where individuals can harness the power of AI to their fullest potential, all while prioritizing sustainability and scalability.Join us in pioneering the AI revolution with innovative, sustainable technology. Your contributions will drive significant advancements and shape the future of responsible cloud infrastructure.About the RoleAs an Incident Manager, you will play a pivotal role in ensuring service reliability and maintaining customer confidence. Your efforts will directly influence our success by minimizing downtime and efficiently addressing critical incidents. You will oversee high-visibility incidents and customer escalations, guaranteeing quick and effective responses to intricate technical challenges.In addition to immediate incident resolution, we aim to refine our incident management strategies to enhance customer experiences during crises and implement robust preventive measures thereafter. By utilizing data analytics, you will foster increased resiliency and reliability, ensuring that every incident serves as an opportunity for improvement in both our products and processes.What You’ll Be Working OnCrisis Management & Data-Driven ResiliencyLead incident responses for high-impact situations, ensuring minimal disruption to customer operations. You will be the steady force during crises, managing communications and strategies to uphold customer trust during outages or critical failures.Leverage data analytics to identify incident trends, converting insights into actionable strategies that enhance system resiliency and reliability.Formulate comprehensive incident response strategies. Emphasize prevention by conducting thorough post-incident reviews to address root causes and eliminate recurrences.Technical Execution & Customer SupportDiagnose and resolve complex technical issues related to Infiniband, containerization, and distributed training.Assist customers in implementing and optimizing their HPC infrastructure for maximum performance and efficiency.Create and present training materials, including internal sessions, documentation, and knowledge base articles, to empower customers.

Join Crusoe in our mission to revolutionize the intersection of energy and intelligence. We are building the backbone of a future where creativity powered by AI can flourish without compromising on sustainability, speed, or scalability.Become a key player in the AI transformation with cutting-edge technology at Crusoe. In this role, you will spearhead innovative projects that create real-world impact, collaborating with a dynamic team committed to pioneering responsible cloud infrastructure.About the Role:As a Product Designer at Crusoe, you will play a critical role in the Crusoe Cloud and AI product team. You will take the lead on impactful projects from conception to completion in a fast-paced environment. Your proactive approach will foster collaboration across various functions as you define problems, conduct initial research, map out interactions, and create clear artifacts to facilitate decision-making and execution.What You'll Be Working On:Define and steer strategic product direction and long-term vision, challenging conventional norms with innovative, user-centered insights for AI developers and platform engineers.Own the complete design process, transforming user journeys and technical constraints into simple, elegant, and deployable solutions.Develop sketches, flows, prototypes, and high-fidelity visuals for your features, iterating designs rapidly based on user feedback.Demonstrate a strong capacity for iterative design, providing and receiving constructive critiques to enhance your work.Ensure high-quality implementation through close collaboration with engineering teams.Present design solutions to product managers, engineers, and other stakeholders effectively.What You'll Bring to the Team:Bachelor’s or Master’s degree in Design or Human-Computer Interaction.Proficient in designing and building interfaces that leverage generative AI tools and technologies to optimize design workflows and productivity.3-5 years of experience as a product designer within a cross-functional team.Skilled at prototyping and delivering products to market.Experience in user research and testing methodologies.

Join Crusoe as a Senior Technical Program Manager, where you will lead transformative projects at the intersection of technology and innovation. In this role, you will be responsible for managing complex technical programs, ensuring timely delivery while collaborating with cross-functional teams. Your expertise will help shape our strategic initiatives and drive operational excellence.

Role Overview Crusoe is seeking a Senior Staff Software Engineer focused on CAPE for its San Francisco office. This role centers on designing and building software solutions that support Crusoe's mission to advance technology in the energy sector. What You Will Do Design and implement software systems for CAPE projects Collaborate with cross-functional teams to deliver solutions that align with user needs and company goals Tackle complex technical challenges in support of Crusoe's energy initiatives What We Look For Strong technical background in software engineering Experience solving complex problems and delivering reliable software Ability to work effectively with colleagues across multiple disciplines Location San Francisco, CA - US

At Crusoe, our mission is to propel the availability of energy and intelligence. We are developing the engine that empowers individuals to pursue ambitious projects with AI, all while upholding standards of scale, speed, and sustainability.Join us in revolutionizing the AI landscape with sustainable technology. Here, you will spearhead significant innovations, create real-world impact, and collaborate with a team that is defining the future of responsible cloud infrastructure.Position Overview:As a Staff Software Engineer on the Model LifeCycle team, you will be instrumental in developing a robust managed platform that oversees the entire application development lifecycle, specifically focusing on the integration of Machine Learning models, including Large Language Models (LLMs).Your Responsibilities:Enhance systems for large foundation models through fine-tuning (SFT, PEFT, LoRA, adapters), including multi-node orchestration, checkpointing, failure recovery, and efficient scaling.Design and sustain comprehensive training pipelines for Large Language Models.Contribute to the development of distillation and reinforcement learning pipelines (e.g., preference optimization, policy optimization, reward modeling).Create and uphold the infrastructure for agent execution.Implement features for dataset, model, and experiment management: ensuring versioning, lineage tracking, evaluation, and reproducible fine-tuning at scale.Collaboration and Impact:Collaborate closely with Principal Engineers, product teams, and platform teams to implement core abstractions and APIs.Participate in architectural decisions regarding training runtimes, scheduling, storage, and model lifecycle management.Engage actively with the open-source LLM community.This role offers considerable ownership — you will be pivotal in designing and implementing core systems.

At Crusoe, our mission is to expedite the availability of energy and intelligence. We are building the technological backbone that enables ambitious creativity with AI, all while ensuring scalability, speed, and sustainability.Join us in revolutionizing AI through sustainable practices at Crusoe. In this role, you will spearhead impactful innovations, contribute to meaningful advancements, and collaborate with a team that is at the forefront of responsible and transformative cloud infrastructure.About This Role:Crusoe Energy is on the lookout for a seasoned Area Project Controls Manager to lead and oversee multiple large-scale construction initiatives that support our rapidly expanding AI and energy infrastructure platform. This position involves working at both the project execution level and the overall program governance level, ensuring accountability, uniformity, and adherence to best practices in areas such as cost, scheduling, risk management, and reporting.As the Area Project Controls Manager, you will guide a team of cost and project control professionals, collaborate closely with onsite vendors, and act as a trusted advisor to senior leadership and our clients, providing clear, data-driven insights into financial and scheduling performance across designated areas or programs.Your Responsibilities:Provide strategic leadership for multiple concurrent construction projects, ensuring alignment with program objectives, budgets, and timelines.Promote standardization and best practices in cost management, scheduling, change management, risk management, and reporting.Lead and manage a team of cost managers responsible for:Monthly cost reportingCash flow forecastingChange and risk managementReview of pay applicationsClient billing submissionsEvaluate overall cost and schedule health across assigned areas or programs, proactively identifying trends, risks, and opportunities.Deliver clear and actionable financial and scheduling insights to senior leadership and clients.Oversee critical deliverables and performance of onsite vendors providing cost management and scheduling services.Support program-level governance by ensuring accurate, timely, and consistent reporting across all projects.Collaborate cross-functionally with construction, engineering, and other teams to achieve project success.

Join Crusoe as a Senior Technical Program Manager where you will play a pivotal role in driving complex technical projects from inception to completion. You will collaborate with cross-functional teams to ensure timely delivery and adherence to high-quality standards.Your expertise will be crucial in establishing processes that enhance efficiency while navigating challenges. This is an exciting opportunity for individuals who thrive in dynamic environments and are passionate about technology and innovation.

Join Crusoe as an Enterprise IT Architect, where you will play a pivotal role in shaping our technology landscape. This position offers the opportunity to design and implement innovative IT architecture solutions that meet our business needs and drive operational excellence.

At Crusoe, our mission is to expedite the growth of energy and intelligence. We are building the infrastructure that fuels a future where individuals can innovate boldly with AI, without compromising on scale, speed, or sustainability.Join the AI revolution with Crusoe's sustainable technology. Here, you will spearhead significant innovations, create real-world impacts, and collaborate with a team that is leading the charge in responsible, transformative cloud infrastructure development.About the Role:Crusoe's Digital Infrastructure Group (DIG) is on the lookout for a Technical Project Manager to oversee the technical design components of expansive data center development initiatives. The ideal candidate will possess substantial experience in Technical Project Management and have a strong foundation in mechanical engineering or MEP engineering.Your Responsibilities:Manage a team of external design engineers across various disciplines to successfully execute large campus data center projects.Collaborate with clients, design and construction teams, and vendors.Conduct high-level calculations for mechanical systems.Evaluate data from GIS, FEMA, topographic studies, and surveys to assess site viability for large-scale projects.Draft conceptual systems designs for mechanical cooling and operational sequences for mechanical plants.Analyze CFD (computational fluid dynamics) reports and recommend corrective measures.Translate client design standards into actionable design requirements for external partners.Review and optimize large-campus design packages for cost control, timeline adherence, and compliance with design standards.Qualifications:Proven experience in design management and leading design teams.Ability to thrive in a fast-paced environment.7+ years of professional engineering experience in mechanical or architectural engineering.Familiarity with designing, constructing, and commissioning large central utility plants.A Professional Engineering license is preferred but not mandatory.

Join our innovative team at Crusoe as a Staff Product Manager for Orchestration. In this pivotal role, you will lead our efforts in enhancing product orchestration strategies, ensuring seamless integration and execution of our technology solutions. Your expertise will guide cross-functional teams, drive product vision, and ultimately contribute to our mission of transforming the technology landscape.

At Crusoe, our mission is to drive the evolution of energy and intelligence. We are developing the technology that fuels a future where individuals can ambitiously harness AI capabilities without compromising on scale, speed, or sustainability.Join us in revolutionizing AI with sustainable solutions at Crusoe. In this role, you will be at the forefront of innovation, making a significant impact while collaborating with a team that is shaping the future of responsible and transformative cloud infrastructure.About This Role:We are looking for a dedicated Hardware Production/Sustaining Engineer to enhance Crusoe's Hardware Systems Engineering team. This position is critical for bridging essential skill gaps in debugging, validation, and production support for high-performance computing systems. You will manage the entire hardware lifecycle—from prototype initiation to large-scale production—focusing on automation, deep troubleshooting, and reliability within Crusoe Cloud’s GPU- and CPU-oriented infrastructure.Your collaboration with cross-functional teams will be vital in supporting, debugging, and enhancing hardware platforms on a large scale, specifically targeting PCIe, InfiniBand, and NVMe/storage, which have been highlighted as key areas for expanded expertise. Your contributions will directly influence Crusoe’s capability to deploy and maintain sustainable, AI-driven computing systems that deliver exceptional performance and reliability.Your Responsibilities Will Include:Leading the complete hardware development and sustaining lifecycle, encompassing feasibility studies, bring-up, validation, deployment, and ongoing production support.Creating and sustaining automation frameworks and scripts for hardware testing, diagnostics, and continual reliability enhancements.Executing in-depth troubleshooting and debugging across:PCIe (including link training, topology, and performance issues)InfiniBand (focusing on fabric debugging, throughput, and connectivity challenges)NVMe/storage (addressing performance bottlenecks, firmware interactions, and failure analyses)Performing extensive system validation and characterization for GPU, CPU, and high-performance computing platforms.Assisting in end-to-end integration and solution testing to guarantee that Crusoe Cloud products fulfill performance, reliability, and scalability standards.Collaborating with teams across mechanical, thermal, firmware, software, and manufacturing domains to troubleshoot and enhance system performance.

At Crusoe, we are on a mission to revolutionize the future by accelerating the abundance of energy and intelligence. We are building the foundational engine that empowers individuals to create bold innovations with AI while ensuring sustainability, speed, and scalability.Join us in the forefront of the AI revolution with cutting-edge sustainable technology. You will play a pivotal role in driving meaningful innovation, making a significant impact, and collaborating with a team that is leading the way in responsible, transformative cloud infrastructure.About the RoleAs a Senior Staff Cloud Support Engineer, you will serve as a technical expert within Crusoe Cloud and significantly enhance the efforts of our Customer Experience, SRE, Networking, Fleet, and Product teams. Your role transcends basic ticket resolution; you will design reliability frameworks, influence architectural decisions, mentor senior engineers, and safeguard revenue by averting large-scale incidents. With profound expertise in Linux systems, Kubernetes, networking, and AI/ML infrastructure, you will apply your knowledge with a strong focus on customer satisfaction. You will be comfortable navigating uncertainty, leading incident responses, and shaping the global scaling of high-performance AI infrastructure.Key ResponsibilitiesAct as the top escalation point for complex P1/P0 incidents.Lead cross-functional investigations into root causes involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers.Collaborate with SRE and Software teams (Storage, Networking, Compute, K8) to devise systemic solutions rather than temporary fixes.Reliability ArchitectureDesign and enhance node validation, burn-in processes, performance baselining, and release readiness.Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI/ML cluster stability.Minimize MTTR and prevent incident recurrence through structural enhancements.AI/ML Infrastructure ExpertiseTroubleshoot NCCL, IB, GPU driver/firmware issues, and distributed training failures.Support complex AI workloads (training + inference) through performance tuning and observability enhancements.Customer-Facing AuthorityAct as a senior technical advisor during high-stakes customer incidents.

Join Crusoe as a Senior Software Engineer in our Streaming division, where you'll be at the forefront of innovative streaming technology solutions. You will collaborate with cross-functional teams to design, develop, and implement high-performance streaming applications that enhance user experience.As a vital member of our engineering team, you will leverage your expertise in software development to contribute to cutting-edge projects that push the boundaries of streaming technology.

At Crusoe, we are on a mission to drive the proliferation of energy and intelligence in the digital age. We are developing an innovative platform that enables individuals to harness the power of AI for ambitious projects, all while ensuring unparalleled scale, speed, and sustainability.Join us at the forefront of the AI revolution, where sustainable technology meets transformative cloud infrastructure. At Crusoe, you will be part of a team that is committed to meaningful innovation and making a significant impact.About the Role:We are looking for a Senior to Senior Staff level Solutions Engineer to collaborate closely with our key enterprise clients as they deploy AI and machine learning workloads on Crusoe's cutting-edge GPU infrastructure. This role is hands-on and customer-centric, requiring extensive technical knowledge in Kubernetes, MLOps, and cloud infrastructure.You will lead clients through the entire deployment journey, overseeing the proof of concept (PoC) process, optimizing workloads after the sale, and serving as an essential technical liaison between our clients and engineering teams. Successful candidates will possess a strong passion for AI infrastructure, be proficient in containerized environments, and have the ability to effectively translate workloads across various cloud platforms.What You'll Be Working On:Customer Enablement: Spearhead the technical onboarding and deployment of sophisticated AI/ML workloads with strategic enterprise customers—taking ownership of the PoC through to post-sales optimization.Kubernetes + MLOps Focus: Design and implement ML workloads utilizing Kubernetes-based technologies (e.g., Ray, Kubeflow) while ensuring optimal performance, scalability, and efficiency.Infrastructure-Centric Thinking: Engage directly with Crusoe infrastructure to deploy and fine-tune AI/ML workloads, guaranteeing performance at both the container and hardware levels.Cross-Cloud Translation: Assist clients in migrating and adapting workloads across AWS, Azure, and GCP, while clearly articulating the trade-offs between cloud-native and Crusoe-native strategies.Technical Storytelling: Facilitate workshops, live demonstrations, and solution reviews. Contribute to case studies, solution briefs, and blog articles that showcase real-world customer success stories.Voice of the Customer: Provide feedback to internal engineering and product teams to continuously enhance Crusoe’s platform based on practical implementation experiences.What You'll Bring to the Team:Deep Kubernetes Expertise: 7+ years of experience in building and deploying containerized applications.

As a Senior Staff Software Engineer specializing in Model LifeCycle at Crusoe, you will play a vital role in shaping the future of software solutions that optimize and enhance our innovative operations. You will lead complex projects, mentor junior engineers, and collaborate with cross-functional teams to deliver high-impact results.

Join Crusoe as a Senior Brand & Experiential Designer and play a pivotal role in shaping our brand identity. You will lead the design of experiential marketing initiatives that resonate with our audience, ensuring a cohesive and engaging brand experience across all touchpoints.