Solutions Engineer, Retail

About Our TeamJoin the Technical Success team at OpenAI, where we are dedicated to enhancing the customer journey across our innovative suite of products. Our mission is to empower developers and enterprises to unlock the full potential of our sophisticated models. Our clientele ranges from budding startups to well-established global corporations, each bringing unique challenges and opportunities.Role OverviewWe are on the lookout for a Solutions Engineer to collaborate closely with our key Retail clients, ensuring they derive significant business value from our offerings. In this role, you will engage with senior stakeholders to assess their pre-sales requirements, guide their AI initiatives, and pinpoint the most impactful use cases. You'll work alongside both business and technical teams to illustrate the benefits of our solutions and advise on optimal architectural frameworks for implementation. This position will collaborate intensively with Retail and Large Enterprise Sales, Security, and Product teams.This role is based in San Francisco, CA or New York, NY, utilizing a hybrid work model of three days in-office weekly, with relocation assistance available for new hires.Key Responsibilities:Provide an outstanding pre-sales experience for major Retail clients by showcasing technical expertise, articulating the value proposition, and addressing inquiries related to our products, APIs, and LLMs.Demonstrate how OpenAI’s products can fulfill customer business needs and yield substantial value, including crafting and delivering demos, defining use cases, recommending architectural strategies, and providing thorough technical guidance.Develop and sustain documentation, guides, and FAQs addressing common inquiries and requirements identified during the pre-sales process.Cultivate and maintain robust customer relationships throughout the evaluation, validation, and purchasing phases.Promote customer advocacy by capturing and communicating customer feedback to internal teams, recognizing trends, and integrating insights into product development.Act as the primary resource for security and compliance inquiries, providing standardized materials, directing clients to relevant resources (e.g., trust portal), and escalating complex issues to the appropriate departments.Ideal Candidate Profile:Proven experience in a solutions engineering role, preferably within the retail or technology sectors.Strong understanding of AI technologies and their application in business scenarios.Exceptional communication and interpersonal abilities, with a knack for building relationships with diverse stakeholders.Experience presenting technical concepts to non-technical audiences effectively.Ability to work collaboratively in a fast-paced, hybrid environment.

The ideal candidate for this role will be a seasoned pre-sales professional with a proven history of transforming large enterprises into data-centric organizations. Collaborating closely with the Account Executive (AE), you will spearhead the technical strategy for our most significant clients in the Retail and Consumer Packaged Goods (CPG) sectors, driving broader utilization of our innovative solutions and enhancing the adoption of Machine Learning (ML) and Artificial Intelligence (AI). Your extensive expertise in value selling, technical account management, and leadership will be essential in maximizing the success of these partnerships. You will guide a talented team of technical resources in creating proofs of concept and showcasing Databricks' cutting-edge products. A deep understanding of ML and AI applications across various use cases pertinent to our target accounts in the Retail and CPG industry is crucial.

We are seeking a seasoned Solutions Architect with a strong pre-sales background to join our team at Databricks, focusing on the Retail and Consumer Packaged Goods (CPG) sectors. This role involves collaborating closely with Account Executives to define and implement technical strategies for our most significant clients, helping them leverage data-driven solutions to enhance their operations through Machine Learning (ML) and Artificial Intelligence (AI).Your expertise in value-based selling, technical account management, and leadership will be vital in driving the successful adoption of our products. You will guide a select number of clients on their transformational journey, ensuring they fully integrate Databricks into their strategies while fostering a community of technical champions within their organizations.

About Loop Loop is committed to unlocking profits trapped in the supply chain while reducing costs for consumers. Inefficient workflows and bad data create friction that hampers working capital and increases expenses for all stakeholders in the supply chain. Our cutting-edge audit and payment platform utilizes domain-driven AI to simplify the complexities associated with supply chain data and documentation. By enhancing visibility into transportation expenditures, we empower companies to manage costs and boost profitability. This is why renowned industry leaders such as J.P. Morgan Chase, ABB, Tyson Foods, and Estée Lauder partner with Loop. Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and numerous industry-leading angel investors. Our team boasts expertise from esteemed organizations like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry stalwarts like C.H. Robinson. About the Role We are seeking an Enterprise Solutions Engineer to work collaboratively with Sales, Engineering, and Customer Success teams to ensure a smooth technical closing and implementation process for clients. This position involves designing and configuring complex workflows, serving as a primary contact for client implementations, orchestrating data integration, and bridging processes between the client's systems and Loop's proprietary platform. The Solutions Engineer collaborates with operations and sales teams to ensure that proposed deals include technical solutions that accurately meet client requirements and have the backing of key technical decision-makers. You will provide onsite and virtual support for client implementations, delivering technical expertise as an extension of the Sales and Customer Success teams. Key Responsibilities Facilitate project management for solution scoping and implementations, including but not limited to: Leading kick-off calls: remote (sometimes onsite) sessions to introduce the Loop solution. Coordinating integration solutions with internal stakeholders across a variety of commercial and legacy client systems. Overseeing integrations between Loop and the client's external software systems (TMS/ERP) with guidance from the Integrations Engineer, including schema mapping. Conducting tailored product demonstrations for prospective clients, acting as the product expert in pre-sales discussions. Defining use cases aligned with Loop’s product and roadmap. Collaborating with sales and operations teams to inform the cost structure for client proposals.

Canvas Medical is at the forefront of transforming everyday healthcare through our Electronic Medical Record (EMR) platform, designed specifically for healthcare automation. We develop contemporary and intuitive front-end and back-end tools that empower developers and clinicians to seamlessly integrate data, automate workflows, and collaborate in overcoming the most challenging issues in healthcare. Our mission is to provide care teams with extraordinary capabilities through the power of software.Backed by some of the world’s leading technology investors, Canvas Medical has supported notable health tech companies, including GoodRx, Oscar Health, and Hims & Hers Health.Role OverviewWe are seeking a passionate Solutions Engineer to join our Engineering team, serving as the technical liaison between customer requirements and our platform capabilities. In this role, you will work closely with our Solutions Consultants to translate customer needs into actionable requirements, transforming them into robust and scalable technical solutions that enhance our platform.As a Solutions Engineer, you will design and implement custom solutions utilizing the Canvas SDK, create reusable plugins and integrations, and extend the functionality of our platform to address intricate healthcare automation challenges. Collaborating closely with Solutions Consultants, you will rapidly prototype, validate technical strategies, and deliver production-ready solutions that exceed customer expectations. This is a vital role where your contributions will directly influence how healthcare providers utilize our EMR platform, while also aiding the advancement of our developer tools and SDK.The ideal candidate will possess a solid foundation in engineering principles, a fervor for healthcare technology, and an exceptional ability to oscillate between rapid prototyping and high-quality production code. You will thrive in collaborative settings, balancing the urgency of customer needs with engineering excellence, and drive technical decisions that support scalability. We seek someone who is unafraid to experiment, quick to iterate, and capable of crafting elegant solutions from the ground up while ensuring the robustness necessary for healthcare systems.

Databricks is seeking a talented and experienced Solutions Architect specializing in Retail and Consumer Packaged Goods (CPG) to join our dynamic team. This role is pivotal in empowering large enterprises to harness data effectively and drive innovation through machine learning (ML) and artificial intelligence (AI).As a Solutions Architect, you will collaborate closely with the Account Executive (AE) to define and implement the technical strategy for our most significant accounts. Your expertise in value selling, technical account management, and leadership will be instrumental in advocating for the adoption of Databricks' cutting-edge products. You will guide clients through their transformational journey, ensuring they successfully evaluate and integrate our solutions into their operational framework.Your Key Responsibilities:Serve as the primary technical liaison for 1-5 major clients, championing Databricks’ solutions.Lead customers in their journey towards data-driven transformation, supporting their strategic decisions.Develop and execute the technical strategy aligned with customer needs and Databricks offerings.Foster a network of technical champions within client accounts to promote Databricks solutions.Mentor and provide guidance to team members, enhancing their technical skills and product knowledge.

Join allspice as a Solutions Engineer, where you will play a pivotal role in delivering innovative technology solutions to our esteemed clients. In this position, you will collaborate closely with cross-functional teams to understand client needs, design comprehensive solutions, and ensure successful implementation. Your expertise will help drive customer satisfaction and foster long-term partnerships.

Join Databricks as a Solutions Architect specializing in the Retail sector, where you'll leverage your extensive experience in pre-sales to empower large enterprises in their journey towards becoming more data-driven. In collaboration with our Account Executives, you will craft and execute the technical strategy for our most significant accounts, driving the adoption of machine learning and artificial intelligence technologies. Your strong background in value selling, technical account management, and leadership will be pivotal in maximizing our clients' success. As part of a dynamic team, you will work alongside technical experts who will assist in building proofs of concept and showcasing the capabilities of Databricks products. A solid understanding of ML and AI applications relevant to the Retail and Consumer Packaged Goods (CPG) sectors is essential.

Join Cloudflare as a Senior Solutions Engineer, where you will be at the forefront of delivering cutting-edge solutions to our clients. In this role, you will leverage your technical expertise to engage with customers, understand their needs, and provide innovative solutions that drive their success.As a Senior Solutions Engineer, you will collaborate with cross-functional teams to create tailored solutions, ensuring our products meet the unique requirements of each client. Your ability to articulate complex concepts and foster relationships will be crucial in this fast-paced, dynamic environment.

At Stytch, we are transforming the landscape of user authentication and anti-fraud tools, empowering developers to create intricate authentication systems with ease and speed. Our mission is to simplify complex processes and enhance security for our clients.We are seeking a seasoned Solutions Engineer who excels in educating and solving problems, while building strong relationships with developers from leading companies. In this pivotal role, you will assess our clients' needs, articulate design solutions, and guide technical assessments. As the authentication expert, you will work closely with our customers’ engineering teams to ensure a seamless evaluation experience.This is a hybrid, full-time role based in the San Francisco Bay Area. While we value in-person collaboration, we understand the importance of flexibility, so we're looking for someone who is eager to meet in the office 2-3 days a week.

OverviewAt Pulse, we are revolutionizing data infrastructure by addressing the critical challenge of extracting precise, structured data from intricate documents on a large scale. Our innovative approach to document understanding melds intelligent schema mapping with finely-tuned extraction models, effectively conquering the limitations faced by traditional OCR and parsing tools.We are a dynamic and rapidly expanding team of engineers located in San Francisco, serving Fortune 100 companies, Y Combinator startups, public investment firms, and fast-growing enterprises. Our growth is fueled by top-tier investors and a commitment to excellence.What sets our technology apart is our sophisticated multi-stage architecture:Expert layout comprehension with specialized component detection modelsLow-latency OCR models designed for targeted data extractionAdvanced algorithms for reading-order in complex document structuresProprietary recognition and parsing of table structuresFine-tuned vision-language models for interpreting charts, tables, and figuresIf you are enthusiastic about the convergence of computer vision, natural language processing, and data infrastructure, your contributions at Pulse will profoundly influence our clients and help shape the future of document intelligence.What We're SeekingAvailability for in-office work 5 days a week at our San Francisco locationA strong desire to learn and adapt swiftlyPrevious experience in a startup or founding role is advantageousRole OverviewAs a Solutions Engineer at Pulse, you will bridge the gap between customer deployments and our core engineering capabilities. Your role will involve designing, deploying, and managing Pulse within live production environments, frequently integrated within customer infrastructures, with a strong emphasis on reliability, performance, and precision.This hands-on and technical position requires collaboration with customer engineering teams and engagement with Pulse’s platform, ML, and product teams to guarantee successful deployments and continuous enhancements.Key ResponsibilitiesDeploy, manage, and troubleshoot Pulse services in Kubernetes-based environmentsCollaborate directly with customer engineering teams to ensure optimal implementation

Join our dynamic team as a Solutions Engineer at Cloudflare, where you'll leverage your technical expertise and problem-solving skills to deliver innovative solutions that enhance our clients' experience. You'll be responsible for collaborating with cross-functional teams to design and implement robust systems that meet customer demands. If you're passionate about technology and thrive in a fast-paced environment, this is the perfect opportunity for you!

At Scale AI, we play a crucial role in advancing AI applications across various industries. As our customer base expands at an unprecedented rate, you will be at the forefront of ensuring that the world's most innovative companies become devoted, long-term partners with Scale. As an Enterprise Solutions Engineer, you will collaborate closely with Account Executives (AEs), Product Managers, and Machine Learning Engineers (MLEs) to guide prospective clients through the pre-sales process. Your role will involve delivering customized demonstrations and pilot projects to achieve the coveted 'technical win.' You will assess customer technical requirements and create actionable Scopes of Work (SOW). Working hand-in-hand with our delivery team, you will also assist in the initial implementation phase. With an unwavering curiosity about customer needs and challenges, you will leverage your profound knowledge of Scale products and Generative AI to craft tailored solutions. Your ability to build strong relationships, manage projects effectively, and provide technical insights will be essential to your success in this role.

Join Cloudflare as a Field Solutions Engineer and become a key player in driving innovative solutions for our clients. In this role, you will leverage your technical expertise and problem-solving skills to support our customers in achieving their goals. You will work closely with cross-functional teams to deliver cutting-edge solutions that enhance performance, security, and reliability.

Join Cloudflare as a Customer Solutions Engineer, where you will play a pivotal role in delivering top-notch technical solutions to our diverse clientele. You will leverage your strong analytical skills and technical expertise to troubleshoot complex challenges and enhance customer satisfaction. This role requires a keen understanding of cloud services, networking, and security technologies.

As a Solutions Engineer at Kargo, you will play a pivotal role in bridging the gap between our innovative solutions and client success. You will work closely with our sales and product teams to deliver tailored solutions that meet the unique needs of our clients. Your expertise in technology and strong communication skills will be essential in demonstrating the value of Kargo's offerings to potential customers.

About SentryAt Sentry, we are on a mission to eradicate the prevalence of poor software. We empower developers to create high-quality software more efficiently, allowing everyone to rediscover the joy of technology.Backed by over $217 million in funding and trusted by more than 100,000 organizations, including industry giants like Disney, Microsoft, and Atlassian, we are developing innovative performance and error monitoring tools that enable teams to focus on building exceptional products instead of fixing bugs.Sentry supports a hybrid work model across our global offices, designating Mondays, Tuesdays, and Thursdays as in-office days to foster collaboration and connection. If you are passionate about creating solutions that enhance the digital experience, join us in developing the next generation of software monitoring tools.About the Role:As a member of the Solutions Engineering team at Sentry, you will play a pivotal role in helping our largest clients seamlessly integrate Sentry into their applications and workflows. This includes everything from SDK integration to ensuring that alerts and issues are directed to the appropriate channels at the right time. Solutions Engineers work directly with customers to guarantee optimal implementation and usage, ensuring that:Developers can swiftly identify and resolve application slowdowns and errors.Development teams enhance productivity and improve customer satisfaction.Your Responsibilities:Identify and understand customer challenges and goals, translating them into actionable implementation and onboarding strategies that deliver tangible business value.Create best practices, educational resources, and content focused on error and performance management, as well as the Sentry product (e.g., instructional articles and videos showcasing product functionality).Serve as a trusted advisor and subject-matter expert, guiding customers in software engineering and monitoring best practices.Conduct workshops with clients to promote deeper engagement and broader adoption of Sentry’s solutions.Collaborate internally to provide valuable feedback to product and development teams, aligning Sentry's product roadmap with efforts to enhance time to value.You Will Thrive in This Role If You:Enjoy discussing technology and interacting with engineers and technical leaders.Flourish in a fast-paced environment, tackling diverse challenges with enthusiasm.

Join Our Team at TraversalTraversal is at the forefront of AI Site Reliability Engineering (SRE), trusted by some of the most prestigious enterprises globally to manage, resolve, and preempt intricate production incidents. Our goal? To liberate engineers from the cycle of constant firefighting, allowing them to concentrate on innovative and impactful work.With a strong foundation in AI research, we are dedicated to constructing the leading AI agent lab for enterprises. We take pride in our exceptional team, featuring talented individuals including researchers from MIT, Harvard, and Berkeley, alongside industry-leading engineers from Citadel Securities, Cockroach Labs, Datadog, DE Shaw, ServiceNow, Glean, Perplexity, Pinecone, and many others. Together, we tackle one of the most challenging problems in AI.Your RoleAs a Solutions Engineer at Traversal, you will play a pivotal role in shaping our engagement with potential customers, guiding them from technical discovery to successful implementation. This is a crucial, customer-facing position that balances technical expertise with relationship-building.You will collaborate closely with product and engineering teams, converting customer requirements into impactful, custom pilot deployments that provide significant value. Working alongside our CEO, CTO, and Product teams, you will help transform founder-led sales into a scalable, repeatable process. You'll serve as the technical advocate in discussions with prospects, develop resources to facilitate our go-to-market strategies, and provide insights that will inform our product roadmap.If you excel in fast-paced environments and are passionate about introducing and promoting AI-native infrastructure solutions, we would love to connect with you.

About FormalFormal is a cutting-edge data security platform that empowers teams to effortlessly comprehend and manage their data.We are developing a state-of-the-art protocol-aware reverse-proxy for data stores and APIs, enabling organizations to gain real-time insights into their data. This innovative approach allows teams to monitor how sensitive information is stored, accessed, and utilized, ensuring adherence to least privilege principles through effective masking, filtering, and anonymization policies.We partner with industry leaders such as Ramp, Gusto, and Notion to tackle challenges related to data security and compliance, data quality management, and infrastructure access.Formal is proudly supported by prestigious venture capital firms, including Thrive Capital and Y Combinator, along with angel investors who are influential executives and founders from Datadog, Clickhouse, Plaid, and Vanta.About the RoleAt Formal, we aim to cultivate the most exceptional engineering team, and we seek individuals eager to have a significant impact on product development and company growth.We are in search of a Solutions Engineer who will collaborate closely with our customers and prospects to gain a thorough understanding of their infrastructure and workflows. You will guide technical evaluations, facilitate successful deployments, and ensure ongoing value delivery.This hybrid role merges strong technical capabilities with customer-focused empathy. You will work alongside engineering, product, and go-to-market teams to address intricate customer challenges and shape the roadmap based on genuine needs.If you are passionate about exploring technical architectures, articulating complex concepts clearly, and assisting teams in adopting transformative products, this opportunity is for you.What You'll DoServe as the technical liaison for prospects and customers throughout onboarding, pilot programs, and expansions.Engage in in-depth technical discussions with engineering, security, and data teams at modern organizations.Design and present tailored solution architectures that showcase the advantages of Formal's platform.Collaborate closely with engineering to prioritize and define technical requests or integrations.Develop internal tools, scripts, or resources to streamline onboarding and enhance repeatability.Cultivate and maintain a comprehensive understanding of Formal’s product and data protocols.

About UsTavus is an innovative research lab at the forefront of human computing technology. We are dedicated to developing AI Humans—a revolutionary interface that bridges the gap between human interaction and machine efficiency. Our cutting-edge real-time human simulation models empower machines to see, hear, and respond authentically, facilitating genuine, face-to-face conversations. By merging human emotional intelligence with machine reliability, AI Humans become trusted agents accessible 24/7, fluent in every language, and adaptable to user needs.Envision an affordable therapist, a personal trainer that aligns with your schedule, or a team of medical assistants providing personalized attention to every patient. Tavus enables individuals, enterprises, and developers to create AI Humans that connect, comprehend, and act with empathy at scale.As a Series B company, we are proud to be backed by esteemed investors including Sequoia Capital, Y Combinator, and Scale Venture Partners.Join us in shaping a future where humans and machines can truly understand one another.The RoleWe are on the lookout for a proactive and resourceful Solutions Engineer who is passionate about facilitating customer success. In this pivotal role, you will be integral to our Sales and Customer Success teams, guiding customers from initial excitement to fully realized solutions. Your technical expertise will enable you to engage in detailed discussions with developers and key decision-makers. Beyond closing sales, you will ensure seamless solution design and integration, collaborating closely with customers on technical implementations, customizations, and troubleshooting.Your mission extends beyond problem-solving; you will also focus on proactively preventing issues. If you thrive in tackling complex technical challenges, enjoy empowering customers to accelerate their projects, and aspire to enhance the developer experience in an AI-driven environment, we would be excited to connect with you.A solid engineering background, a customer-centric outlook, and an ability to balance quick responses with careful execution are essential in this role. Essentially, you will be at the forefront of "debugging the future"—supporting top startups and enterprises as they navigate their journeys.