Senior Technical Support Engineer - Application Performance

Join Cloudflare as a Senior Technical Support Engineer specializing in Application Performance. In this pivotal role, you will be responsible for providing expert support and guidance to our customers, ensuring optimal performance of their applications. You will work closely with cross-functional teams to troubleshoot and resolve complex issues, enhancing ou…

Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.

The complexity of procuring software, services, and tools in the workplace has escalated, even among the most forward-thinking companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was established to tackle this intricate challenge through an innovative procurement platform designed for a seamless, consumer-style user experience. In just four years, Zip has pioneered a new market segment and become a leading solution in a $50 billion+ total addressable market. Prestigious companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in spending.Our exceptional team, with backgrounds in industry-defining companies such as Airbnb, Meta, Stripe, Salesforce, Apple, and Google, backs our mission. With a valuation of $2.2 billion and $370 million in funding from esteemed investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are committed to developing cutting-edge technology, expanding into new global markets, and delivering remarkable value to our clients. Come be a part of our journey!This position is hybrid, requiring you to be in our San Francisco office three days a week.

Join Cloudflare as a Senior Product Manager focused on Application Performance. In this pivotal role, you will lead the charge in enhancing our application performance solutions, ensuring our customers achieve optimal speed and efficiency. You will collaborate with cross-functional teams to define product strategy, prioritize features, and deliver impactful solutions that empower our clients.

Join Conduit!At Conduit, we are revolutionizing the crypto-native cloud space by creating a platform designed to scale Ethereum and empower builders within the crypto ecosystem.The current limitations in on-chain compute are hindering the development of high-quality user experiences for on-chain applications. With the emergence of rollups, we are addressing these challenges. Just as web2 servers enable scalable compute, rollups are pivotal in scaling on-chain compute for web3. However, establishing and managing your own rollup can be complex and time-consuming, which is where Conduit steps in.As a rollup-native cloud platform, Conduit integrates best practices from web2 engineering with cutting-edge web3 rollup technology, simplifying the launch and maintenance of custom chains. Our mission is to provide abundant on-chain compute and straightforward infrastructure, akin to the impact AWS and GCP had on web2, thereby unlocking the next generation of innovation in the crypto space.Since our launch in 2023, the Conduit platform has experienced remarkable growth. We operate the largest active chains in production, including Proof of Play, Zora, Aevo, and more, encompassing over 200 chains across both mainnet and testnet, with a total-value-locked (TVL) exceeding $1 billion. We are at the forefront of crypto innovation, evolving alongside our customers and integration partners while pushing the boundaries of blockchain scalability and modularity.Our remarkable success has been recognized and accelerated through a $37M Series A, co-led by Paradigm and Haun Ventures, two of the industry's premier investors.We have assembled an elite team with experience from top companies including Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Aave, Paradigm, and more. While we are headquartered in San Francisco, our team members are spread across the globe.We are seeking ambitious and talented individuals who are passionate about scaling Ethereum and democratizing crypto compute. Come join us!About the RoleWe are on the lookout for a Technical Support Engineer to join our Solutions Team. In this role, you will take charge of customer support, tackling issues from start to finish, and setting a high standard for customer experience in your region.

Join our dynamic team at Zip as a Senior Technical Support Engineer for the Weekend Shift! In this pivotal role, you will leverage your technical expertise to provide exceptional support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with cross-functional teams to enhance our service offerings and improve customer satisfaction.

Join Zip as a Senior Technical Support Engineer during the weekend shift, where you will play a critical role in ensuring customer satisfaction through expert technical assistance. This position is ideal for passionate individuals who thrive in a fast-paced environment and possess a strong technical acumen.

Join Crusoe as a Senior Systems Performance Engineer, where you will play a crucial role in optimizing and enhancing our systems for superior performance. You will be responsible for diagnosing performance bottlenecks, implementing solutions, and ensuring that our infrastructure can scale efficiently. Work in a dynamic environment that encourages innovation and professional growth.

About UsAt Lemurian Labs, we are dedicated to democratizing AI technology while prioritizing sustainability. Our mission is to create solutions that minimize environmental impact, ensuring that artificial intelligence serves humanity positively. We are committed to responsible innovation and the sustainable growth of AI.We are in the process of developing a state-of-the-art, portable compiler that empowers developers to 'build once, deploy anywhere.' This technology ensures seamless cross-platform integration, allowing for model training in the cloud and deployment at the edge, all while maximizing resource efficiency and scalability.If you are passionate about scaling AI sustainably and are eager to make AI development more powerful and accessible, we invite you to join our team at Lemurian Labs. Together, we can build a future that is innovative and responsible.The RoleWe are seeking a Senior ML Performance Engineer to take charge of designing and leading our Performance Testing Platform from inception. In this pivotal role, you will be recognized as the technical expert in measuring, validating, and enhancing the performance of large language models (including Llama 3.2 70B, DeepSeek, and others) prior to and following compiler optimization on cutting-edge GPU architectures.This is a critical position that will significantly impact our product quality and customer success. You will work at the intersection of Machine Learning systems, GPU architecture, and performance engineering, constructing the infrastructure that substantiates the value of our compiler.

Pinterest is hiring a Senior Technical Program Manager to drive improvements in Advertising Performance. This position leads strategic projects that shape the company's advertising technology, focusing on delivering stronger results for a broad client base. Role overview This role brings together cross-functional teams to advance advertising initiatives. The work centers on making Pinterest's ad solutions more effective and responsive to client needs. What you will do Lead teams across different disciplines to deliver important advertising technology projects Develop and carry out strategies to boost the efficiency and impact of Pinterest's ad products Make sure advertising solutions meet the requirements of diverse clients Location This position can be based in San Francisco, CA, or performed remotely from anywhere in the United States.

Why Join Brex?Brex is an innovative AI-driven spend management platform designed to empower businesses to manage expenses with confidence. We provide integrated corporate cards, banking solutions, and global payment options, alongside intuitive software for travel and expense management. From startups to large enterprises, clients like DoorDash, Flexport, and Compass leverage Brex to optimize spending, lower costs, and enhance efficiency worldwide.Joining Brex means embracing challenges, pushing boundaries, and collaborating with industry leaders. We are dedicated to fostering a diverse and inclusive culture where your potential is only limited by your aspirations. We equip you with the necessary tools, resources, and support to advance your career.Engineering at BrexOur engineering culture focuses on building scalable systems with intention and speed. Our teams, spanning Software, Data, Security, and IT, work with high autonomy and deep collaboration. We confront challenging technical problems, take ownership of outcomes, and strive for excellence across all levels—from architecture to deployment. Here, engineering is regarded as a craft, and builders evolve into leaders.Your RoleAs a Senior Application Security Engineer, you will be pivotal in identifying and addressing security vulnerabilities within the Brex platform. Your responsibilities will include conducting code and design reviews, penetration testing, and managing vulnerabilities. You will also develop and maintain tools for static and dynamic testing of the platform, ensuring secure developer workflows. You will collaborate closely with teams across Security Operations, GRC, Product Security, Front End Platform, and IT Infrastructure.We seek individuals with a robust background in penetration testing and a proven track record of uncovering vulnerabilities in complex systems. Your ability to craft exploits that highlight business risk will be essential. This role demands a collaborative spirit, as you will engage with various engineering teams throughout Brex. Your enthusiasm for diverse perspectives and needs is crucial as we build world-class financial services with top-tier security.Brex is at the forefront of AI-driven financial services for dynamic companies such as Coinbase, Robinhood, and Anthropic. As we integrate AI across our product suite, this role will have the chance to significantly influence our approach.

At ClickUp, we're not just developing software; we're shaping the future of work! In an era dominated by work sprawl, we identified a more efficient way. This led us to create the first truly integrated AI workspace, consolidating tasks, documents, chat, calendar, and enterprise search, all enhanced by context-driven AI. Our mission is to empower millions of teams to escape silos, reclaim their time, and reach unprecedented levels of productivity. At ClickUp, you'll have the chance to learn, innovate, and leverage AI in transformative ways that will not only influence our product but also the broader landscape of work itself. Join a daring, pioneering team that's challenging the limits of what's possible! We are on the lookout for a technical leader in SaaS client performance who is passionate about enhancing the customer experience through top-tier performance solutions. As a Senior Performance Engineer, you will spearhead comprehensive strategies to optimize application speed, memory utilization, and reliability across our entire platform. You will be empowered to analyze, diagnose, and address performance bottlenecks wherever they arise—be it front-end, back-end, or infrastructure—ensuring ClickUp remains the fastest and most reliable productivity platform available.The ideal candidate is a hands-on authority in browser and NodeJS performance, with a thorough understanding of how code influences rendering, memory management, and overall user experience. You excel in solving intricate challenges, collaborating across teams, and establishing new benchmarks for performance excellence. If you're driven to make a significant impact for millions of users, this is your chance to lead at scale.Your Responsibilities:Conduct root cause analysis on client performance issues and perform post-mortems.Profile application code to identify inefficient algorithms, memory leaks, and other issues; propose and implement effective solutions.Establish performance monitoring, alerting, and dashboards to proactively detect and resolve client performance challenges.Examine client traffic patterns, load testing outcomes, and other metrics to set benchmarks and drive enhancements.Champion performance best practices and set performance standards across the engineering organization.Identify infrastructure upgrades (caching, CDNs, database optimization) to elevate the client experience.Collaborate with development teams to incorporate performance as a core requirement in the development of new features.

P-97 At Databricks, we are dedicated to empowering data teams to tackle some of the most challenging problems in the world. We achieve this by creating and managing a leading data and AI infrastructure platform that enables our clients to leverage deep data insights for business enhancement. Our commitment to pushing the limits of data and AI technology is matched by our focus on resilience, security, and scalability, which are essential for our customers' success on our platform. Databricks operates one of the largest-scale software platforms, comprising millions of virtual machines that generate terabytes of logs and process exabytes of data daily. Given our scale, we frequently encounter cloud hardware, network, and operating system faults, and our software must adeptly protect our customers from these issues. As a Senior Performance Engineer, you will collaborate with various teams throughout the organization to assess product and feature performance, pinpoint performance bottlenecks, and partner with engineers to address performance and scalability challenges. This includes setting performance goals for different software releases, guiding teams in developing performance benchmarks, conducting competitive benchmark analyses for various Databricks products, and performing in-depth analyses to identify and resolve performance issues.

Join Our Team as a Technical Support EngineerAt incident.io, we are redefining the landscape of incident response through our pioneering AI platform. Our mission is to empower teams to significantly enhance their incident response times and bolster reliability. We seamlessly integrate on-call management, incident response, AI-driven site reliability engineering (SRE), and status updates within a single platform, ensuring swift responses, minimized downtime, and transparent communication with customers.Since our inception in 2021, we have proudly supported over 1,500 organizations—including industry giants like Netflix, Airbnb, and Block—to manage upwards of 500,000 incidents. Each month, tens of thousands of professionals from Engineering, Product, and Support leverage incident.io to restore services rapidly, collaborate effectively under pressure, and maintain focus on core development goals.We are a rapidly expanding, ambitious team that is passionately dedicated to our customers, the quality of our product, and creating extraordinary experiences. With $100M raised from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, along with contributions from founders and executives of leading tech companies, we are positioned for exciting growth.The TeamThe Technical Support Team is often the first point of contact for our customers, playing a vital role in ensuring they receive unparalleled service and support. As part of Product Development, our team is instrumental in delivering an exceptional user experience.We routinely engage with customers via calls to discuss optimal approaches and address technical challenges, including bug resolutions. Our collaboration with Product and Engineering teams ensures that we are integral to delivering the highest quality product possible.Your RoleAs a Technical Support Engineer, you will be at the forefront of customer engagement, delighting clients by effectively resolving their technical challenges.

About UsAt Roboflow, our mission is to empower individuals and organizations to make the world programmable through artificial intelligence. We believe that sight is a fundamental way to understand our surroundings, and we aim to extend this understanding to the software we create and use.We are dedicated to providing the tools, community, and resources necessary for seamless integration of computer vision models. Currently, over 1 million developers, including those from half of the Fortune 100 companies, leverage Roboflow's open-source and hosted machine learning tools. Our applications range from accelerating cancer research through cell counting, enhancing safety at construction sites, digitizing architectural plans, to preserving coral reefs and guiding drone operations.Supported by a robust network of customers and investors, we have raised over $63 million from prominent backers such as Y Combinator, Google Ventures, Craft Ventures, Sam Altman, and Lachy Groom.Our team, known as Roboflowers, consists of passionate builders who value ownership, accountability, and a proactive approach to challenges. We are curious individuals who engage deeply with new technologies, preferring to demonstrate our work rather than simply discuss it. With a founder mindset, we thrive in a high-autonomy environment.Your RoleAs a Technical Support Engineer, you will immerse yourself in a dedicated enterprise customer account, focusing on their specific workflows, edge infrastructure, data pipelines, and operational rhythms. You will build long-lasting, trusted relationships and gain in-depth knowledge of the customer’s environment, representing Roboflow within their organization.Your role will involve both teaching and troubleshooting. You will conduct concise enablement sessions, create customized guides, and develop internal knowledge bases to enhance the customer's computer vision operations.When challenges arise, you will remain calm, structured, and communicative. In quieter times, you will proactively improve processes, gather insights, and strengthen the operational connection between Roboflow and the customer.Your ResponsibilitiesIn your role as the Named Support Engineer, you will:Ensure technical continuity for the customer's computer vision deployment.Develop a comprehensive understanding of their infrastructure, data sources, workflows, and challenges.Act as a trusted advisor, technical guide, and escalation point within the customer’s environment.Lead concise enablement sessions and create tailored documentation to support customer transitions.

Join Our Team as a Senior Applications EngineerLocation: San Francisco, CA (full-time, in-person)Company OverviewAt Cosmic Robotics, we are dedicated to transforming the construction of essential infrastructure on Earth while innovating technologies that will empower humanity to construct beyond our planet. Our flagship technology, Cosmic-1, revolutionizes solar panel installation, achieving speeds ten times faster than current methodologies, aiding our transition to a sustainable energy future and setting the stage for autonomous construction.The RoleAs a Senior Applications Engineer, you will serve as the vital link between our state-of-the-art robotics and our clientele. You will oversee the complete deployment cycle and ensure the long-term success of our robots in real-world applications. Collaborating closely with customers, you will be instrumental in developing, deploying, and optimizing the world’s leading construction robots. Your role is essential in enhancing our platform through customer-driven feature development and fostering widespread adoption. As a pivotal member of our team, you will contribute to defining the future of autonomous construction.This position offers a unique chance to:Tackle significant challenges that will shape the future of infrastructure and energy.Collaborate with an exceptional team hailing from NASA, SpaceX, Google, Built Robotics, and other industry leaders.Accelerate your personal growth and leadership capabilities within a rapidly expanding company.ResponsibilitiesManage the entire lifecycle of robot deployment at customer locations, encompassing initial setup, commissioning, field validation, and ongoing maintenance.Act as a technical partner to customers, converting their operational requirements into actionable features for our robots and platform.Design, integrate, and launch new features tailored to meet specific customer needs.Diagnose and resolve field issues while ensuring maximum robot uptime.Establish project milestones, strategize roadmaps, and meet ambitious timelines for deployments and feature enhancements.Recruit, nurture, and cultivate a world-class engineering team.

In an ever-evolving industrial landscape, the integration of people and machines is crucial for success. FORT Robotics offers a cutting-edge platform that provides secure, efficient, and dynamic control, outpacing traditional systems and advanced AI technologies.While the benefits of autonomous machinery are clear, they also bring forth new safety challenges. FORT tackles these issues head-on with solutions like the Wireless E-Stop, enabling operators to halt machinery from a safe distance, thereby enhancing safety in emergencies.Moreover, FORT's Safe Remote Control technology allows operators to oversee heavy machinery from afar, minimizing accident risks and enhancing operational visibility.By ensuring communication integrity across various networks, FORT empowers clients to safeguard their most critical assets—people, data, and machinery—keeping them secure and protected.The Senior Application Engineer plays a pivotal role in customer-facing technical operations, facilitating the seamless integration of FORT products into robotic systems and platforms. This individual will be the chief technical representative at customer locations, guiding integration design, addressing implementation hurdles, and ensuring clients achieve full functionality and compliance with FORT's control systems.This role is impactful and highly visible, requiring in-depth technical expertise, excellent interpersonal communication skills, and the ability to thrive independently in fast-paced industrial settings.

Join LanceDB as a Senior Support Engineer and play a critical role in enhancing our customer experience. As part of our dynamic team, you will leverage your technical expertise to troubleshoot complex issues, provide timely resolutions, and ensure customer satisfaction. This position offers the opportunity to work closely with our engineering and product teams to iterate on our solutions and improve our services.

Join ema as a Senior AI Applications Engineer and play a pivotal role in developing cutting-edge AI solutions. You will collaborate with cross-functional teams to design, implement, and optimize AI applications that address real-world challenges. Bring your expertise in machine learning and software development to help us drive innovation and enhance user experiences.

Join Cloudflare as a Technical Support Engineer Intern for Summer 2026! This exciting opportunity allows you to immerse yourself in the world of technical support while gaining hands-on experience with our innovative technologies. You will work alongside a talented team, assisting customers in troubleshooting technical issues and enhancing their experience with our products.