Founding Solutions Engineer, Post-Sales

Join dust as a Founding Solutions Engineer in our Post-Sales team, where you will play a pivotal role in shaping our customer experience and driving product success. You will collaborate closely with clients to understand their needs, provide tailored solutions, and ensure the seamless integration of our innovative technology into their operations. As a key member of our team, you will leverage your technical expertise to deliver exceptional service and support, fostering lasting relationships with clients. Your insights will also contribute to product enhancement, helping us to continually refine our offerings based on real-world usage and feedback.

Join Us at Mintlify!At Mintlify, we're dedicated to empowering creators and innovators.Extensive Reach: Our documentation platform caters to over 100 million developers annually and supports more than 18,000 businesses, including industry leaders like Anthropic, Microsoft, PayPal, Spotify, and Coinbase.Small Team, Big Impact: With fewer than 50 team members and $22 million in funding, each new hire plays a crucial role in shaping our journey.A Culture of Growth: We prioritize rapid learning, resilience, and embracing individuality.As we've expanded in value, we're now looking to quickly align our growth with our headcount.Your Role and ResponsibilitiesManage High-Volume Migrations: Oversee 6+ migrations weekly for SMB and Mid-Market clients, acting as the technical leader from initiation to go-live (10-12 day cycles).Oversee Offshore Migration Team: Dedicate 60% of your time to coordinating with our overseas partners—assigning tasks, conducting quality checks, and ensuring deliverables align with Mintlify standards.Support Fast-Growing Accounts: Allocate 40% of your time to high-potential clients through dedicated Slack channels—providing technical assistance, prioritizing feature requests, and facilitating onboarding for expanded use cases.Technical Execution: Resolve migration issues, create custom scripts, and devise technical solutions when complexity demands direct engineering involvement.Client Communication: Maintain proactive communication throughout migrations (30% of your time), setting expectations, providing updates, and instilling confidence in the process.Collaborate with Engineering: Work alongside product and engineering teams (10% of your time) to prioritize and deliver essential features or fixes that enhance customer success at scale.Develop Customer Health Infrastructure: Partner with the Head of Post-Sales/CS to design and implement CRM tracking systems, customer health score models, and operational dashboards for the scaled segment.Analyze Product Metrics: Monitor adoption rates, feature usage, and migration metrics to drive continuous improvement.

Role overview RelevanceAI is seeking a Senior Solutions Engineer to support customers after the sale. This role focuses on helping clients implement and optimize RelevanceAI’s solutions. Expect to collaborate directly with customers to understand their goals, offer technical guidance, and encourage product adoption. What you will do Work with customers to identify needs and tailor solutions post-sale Provide technical expertise throughout the implementation process Translate complex technical concepts for both customers and internal teams Support product adoption and ensure clients get the most from RelevanceAI’s offerings Location San Francisco, United States

Why Join Mintlify?At Mintlify, we are dedicated to empowering builders in the tech industry.Extensive Reach: Our documentation platform serves over 100 million developers annually and supports documentation for more than 18,000 companies, including notable names like Anthropic, Microsoft, PayPal, Spotify, and Coinbase.Small Team, Significant Impact: With a team of fewer than 50 individuals and $22 million in funding, every new team member has a direct influence on our growth and direction.Culture of Growth: We prioritize quick learning, resilience, and embracing unique personalities.As we continue to grow in value, we seek to align our headcount with our ambitions.Role OverviewThis Pre-Sales technical role is an integral part of Mintlify's Sales Team. Rather than performing standard demonstrations, you will be a builder, collaborating closely with Account Executives to close complex enterprise deals through scoping, prototyping, and delivering tailored technical solutions.As enterprise clients assess Mintlify, they often require additional technical validation. Your mission will be to streamline this process by translating customer needs into actionable technical solutions, creating necessary prototypes to showcase value, and supporting the sales team in securing larger, intricate deals without overburdening our core engineering team.In this position, you'll collaborate with Sales, Engineering, Product, and the CEO to land our most strategic deals and transform custom work into scalable, productized solutions.This position is for those eager to get hands-on and build innovative solutions.Key ResponsibilitiesDeal Execution & Technical ValidationCollaborate with Account Executives on complex enterprise and mid-market deals from initial discovery to final close.Conduct in-depth technical discovery to thoroughly understand customer documentation workflows, integrations, and success metrics.Design and build customized demos, prototypes, and proofs-of-concept that facilitate deal closures and expedite decision-making.Present technical solutions to diverse audiences, ranging from technical engineers to executive stakeholders.

Join Pylon Labs: Pioneering the Future of B2B Post SalesAt Pylon, we're revolutionizing B2B post-sales support with our all-in-one platform, seamlessly powered by conversational data and enhanced with intelligent features. Our mission is to empower our customers to operate their businesses in real-time.With backing from renowned investors including a16z, BCV, General Catalyst, and Y Combinator, we proudly support over 1000 companies, such as Linear, Cognition (developers of Devin), Modal Labs, and Incident.io, who rely on Pylon for their customer success and support workflows. We are also honored to be featured on the Enterprise Tech 30 List.This position is fully in-person, as we believe in the value of collaboration and teamwork.Key ResponsibilitiesFacilitate the migration of new customers from their legacy support systems to Pylon.Conduct customer migration meetings within your first week.Act as the primary problem-solver for customers, guiding them in restructuring their processes and data on Pylon.Become a product expert and assist customers in finding the right solutions, even when they are unsure of their needs.Participate in pre-sales discussions as the go-to expert for potential solutions.Develop expertise not just in Pylon, but also in systems we migrate from (like Zendesk, Intercom, etc.).Manage multiple customer migrations concurrently and drive them to successful completion.Continuously enhance the migration process for efficiency.QualificationsBased in or willing to relocate to San Francisco, with a strong desire to work in-person.Highly organized, diligent, and capable of handling multiple migrations simultaneously.Detail-oriented and quick to learn; you will need to master various tools swiftly.A passion for experimenting with the product and recommending improvements.Benefits Comprehensive medical, dental, and vision insurance for employees 401(k) retirement savings plan Commuter benefits Parental leave

About OmniOmni is a cutting-edge business intelligence and embedded analytics platform designed to empower customers to explore, analyze, and act on their data effectively.With our headquarters in San Francisco and additional hubs across EMEA and APAC, we are supported by prominent investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.About the RoleAs a Senior Pre-Sales Solutions Engineer, you will gain in-depth expertise in the Omni platform, enabling our customers to maximize their data utilization throughout its lifecycle. You will engage with organizations from various sectors, regions, and sizes. Our high-touch, forward-deployed model encourages continuous learning and discovery of new use cases and customer needs. You'll passionately advocate for our users and contribute to shaping product direction by relaying experiences and insights from the field.Your Responsibilities:Collaborate with the sales team to deliver technical expertise throughout the sales process, uncovering and validating use cases that demonstrate the Omni platform's value.Create and deliver compelling Proofs of Concept utilizing the Omni Platform during the evaluation phase and guide prospective customers on how to effectively leverage Omni with their data.Facilitate seamless transitions of trials into successful customer relationships by partnering with post-sales teams and coordinating ongoing support with our partners.Work closely with Product, Design, and Engineering teams to provide user feedback that will inform and enhance product development.Your Qualifications:7+ years of experience in data analytics or a technical pre-sales capacity.Proficient SQL skills, with a focus on analytics.Experience in client-facing roles, with a strong desire to collaborate closely with customers.Exceptional consultative communication skills, capable of engaging both technical and non-technical audiences.A genuine passion for working with data.A commitment to continuous learning and a desire to help and educate others.Prior experience with business intelligence and/or enterprise data analytics tools, preferably with modeled BI solutions like Looker.

Join Lever's dynamic go-to-market team as a Senior Solutions Engineer, where your expertise will directly influence our customer's analytics and business intelligence workflows. In this pivotal role, you will collaborate closely with the sales, product, and customer success teams to ensure a seamless integration of the Sisu platform into our client’s operations. Your responsibilities will include establishing technical pre-sales relationships, designing innovative technical architectures, and crafting tailored solutions to complex challenges.As a vital link between Sales and Product, your insights will drive the evolution of our operational analytics platform. You will provide valuable feedback to the Product and Marketing teams, shaping the future roadmap and go-to-market strategies. This position offers the unique opportunity to leverage your analytical and data science expertise while engaging in creative brainstorming sessions with customers to tackle demanding problems.Within our compact and agile team, you will not only engage with clients but also participate in mentoring new team members, presenting at various events, and contributing to content that reaches a global audience.

About Neo4j:Neo4j is the leading graph intelligence platform designed to turn vast amounts of data into actionable insights, fueling the development of next-generation intelligent applications and AI systems. By offering enterprise-ready knowledge graphs that ensure accuracy, explainability, and governance, we provide unrivaled graph capabilities that can be deployed seamlessly across diverse environments and data sources. Trusted by 84 of the Fortune 100 and backed by the largest graph community globally, we deliver intelligence that drives meaningful results.Our platform is built for versatility, enabling integration across all cloud environments to create dynamic, personalized, and autonomous AI systems. We are committed to delivering faster results and contextual knowledge that positively impacts customers and employees across various sectors.Our Vision:At Neo4j, we have consistently dedicated ourselves to helping the world derive value from data. In an era where business, society, and knowledge are increasingly interconnected, our technology fosters innovation by enabling organizations to discover and understand complex data relationships. As pioneers in the graph database space, we are redefining how businesses leverage their data to remain competitive and drive innovation.As a Senior Solution Engineer at Neo4j, you will be a vital contributor to our success. Working within our regional go-to-market team, you will collaborate closely with our sales executives and engage with clients to demonstrate how the Neo4j Graph Intelligence Platform can effectively address their critical business challenges. You will play a hands-on role during the client evaluation process, providing advisory support throughout their journey to realizing value. Our Solution Engineers engage with organizations across various industries, including Financial Services, Telecommunications, Technology, and Life Sciences, helping them to understand the business and technical advantages of utilizing Neo4j's graph database and analytics technology. You will have the opportunity to evolve into a thought leader in graph technology and tackle high-value challenges that extend beyond traditional data solutions.Required Locations:Bay Area/Southern CaliforniaWe will also consider: Seattle, Denver & Phoenix

About DecagonDecagon stands as the premier conversational AI platform, enabling brands to elevate their customer interactions to concierge-level experiences.Our cutting-edge technology empowers influential enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that foster personalized and enriching exchanges across all channels, including voice, chat, email, and SMS.We envision a future where customer experiences evolve beyond traditional support tickets and hold music, leading to quicker resolutions, more engaging conversations, and stronger relationships. Supported by top-tier investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are committed to this vision.As an in-office organization, we thrive on our shared pursuit of excellence and rapid progress. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our team dynamics and growth.About the RoleWe are on the lookout for a Senior Solutions Engineer, a pivotal technical hire who will play a crucial role in shaping the landscape of our AI-driven solutions within the enterprise sector. This position straddles pre-sales engineering, product strategy, and enterprise architecture. You will act as a technical advisor and trusted consultant to our enterprise prospects and customers, facilitating value-driven solutions and the seamless integration of Decagon’s AI-native platform into complex client environments.

Join Pylon Labs and Shape the Future of B2B Post Sales!At Pylon, we are revolutionizing B2B post-sales support with an all-inclusive platform that leverages conversational data and advanced intelligence, empowering our clients to manage their operations seamlessly in real-time.Supported by leading investors including a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1,000 companies such as Linear, Cognition (creators of Devin), and Modal Labs, who trust us to streamline their support and customer success workflows. We are also honored to be featured on the Enterprise Tech 30 List.This role is fully in-person; remote or hybrid options are not available. Your RoleEngage directly with customers while developing bespoke solutions.We seek a former Software Engineer who appreciates the power of automation—complete a task once and automate it, never to revisit it.Facilitate the migration of new customers from their legacy support systems to Pylon.Lead customer migration meetings within your first week.Serve as the primary 'problem-solver' for customers as they transition to Pylon, guiding them through the reconstruction of their processes and data.Become a product expert and assist customers in identifying the most suitable solutions, even when they may not initially understand their needs.Participate in pre-sales calls, showcasing your expertise in potential solutions.Develop proficiency not only in Pylon but also in the systems we are migrating from (e.g., Zendesk, Intercom).Manage multiple customer migrations simultaneously, ensuring timely completion.Continuously refine and enhance the migration process.RequirementsMust be located in or willing to relocate to San Francisco and eager to work on-site.Highly organized and quick to adapt; you’ll be managing multiple migrations concurrently.Detail-oriented with a strong capacity to learn rapidly; you will need to master various tools promptly.A passion for product innovation and the ability to suggest enhancements.Our BenefitsWe offer a vibrant work culture with numerous perks to enhance your experience.

Role overview Otter.ai is hiring a Technical Delivery Manager to join the Post-Sales team in San Francisco, CA. This position focuses on supporting enterprise customers after the sale. The role combines technical expertise with relationship management, working closely with Customer Success, Sales, and Product teams. The main goal: ensure smooth deployments, manage integrations, and help organizations scale their use of Otter’s AI-powered solutions. Expect a hands-on, customer-facing environment where both technical problem-solving and communication are essential. What you will do Serve as the technical lead for enterprise clients after purchase, guiding them through implementation and preparing for future growth. Collaborate with Customer Success Managers and Account Executives to onboard new clients, encourage adoption, and expand Otter usage within large organizations. Lead technical discovery sessions and design solutions tailored to each customer’s workflows and requirements. Advise on and support integrations involving APIs, calendars, workflows, and internal systems. Troubleshoot and resolve complex technical issues, acting as a trusted advisor to customer engineering teams. Promote best practices for deploying Otter at scale across enterprise environments. Work with Product and Engineering to share customer feedback and influence the product roadmap. Create reusable documentation, assets, and frameworks to support technical success after the sale. Requirements Minimum 3 years in Solutions Engineering, Technical Account Management, Professional Services, or a similar post-sales role. Experience supporting enterprise customers with complex technical environments. Strong understanding of APIs, integrations, and SaaS architectures. Proven ability to work across Sales, Customer Success, Engineering, and Product teams. Comfort engaging with both technical stakeholders (engineering, IT) and executive leaders. Experience with AI, data, or workflow automation platforms is a strong plus. Excellent problem-solving skills and a customer-first approach. How success is measured Reduce Time to Value (TTV) for enterprise customers by streamlining onboarding, implementation, and integration. Support high Year 1 Gross Revenue Retention (GRR) by driving adoption and reducing early churn risk. Maintain high Customer Satisfaction (CSAT) through proactive support and technical expertise. Contribute to account expansion and growth, positively impacting Net Dollar Retention (NDR).

Join Cloudflare as a Senior Solutions Engineer, where you will be at the forefront of delivering cutting-edge solutions to our clients. In this role, you will leverage your technical expertise to engage with customers, understand their needs, and provide innovative solutions that drive their success.As a Senior Solutions Engineer, you will collaborate with cross-functional teams to create tailored solutions, ensuring our products meet the unique requirements of each client. Your ability to articulate complex concepts and foster relationships will be crucial in this fast-paced, dynamic environment.

At Stytch, we are transforming the landscape of user authentication and anti-fraud tools, empowering developers to create intricate authentication systems with ease and speed. Our mission is to simplify complex processes and enhance security for our clients.We are seeking a seasoned Solutions Engineer who excels in educating and solving problems, while building strong relationships with developers from leading companies. In this pivotal role, you will assess our clients' needs, articulate design solutions, and guide technical assessments. As the authentication expert, you will work closely with our customers’ engineering teams to ensure a seamless evaluation experience.This is a hybrid, full-time role based in the San Francisco Bay Area. While we value in-person collaboration, we understand the importance of flexibility, so we're looking for someone who is eager to meet in the office 2-3 days a week.

Join Baseten as a Post-Training Research Engineer and contribute to groundbreaking advancements in machine learning and AI. In this role, you will leverage your engineering skills to analyze and enhance models post-training, ensuring optimal performance and efficiency.

Omni develops an AI analytics platform designed to make company data reliable and accessible. The platform combines a semantic model, shared metrics, and Git-based governance to create a context graph for enterprise use. With this foundation, users can query data in plain English, integrate AI agents, and incorporate Omni’s intelligence into daily workflows. Headquartered in San Francisco, Omni serves customers across EMEA and APAC. The company has secured $97 million in funding from investors such as Google Ventures, Snowflake, Databricks, and ICONIQ. Role overview The Senior Pre-Sales Solutions Engineer will become deeply familiar with the Omni platform, guiding customers as they explore and maximize the value of their data. This role involves working directly with a diverse client base, understanding their industries, and uncovering new use cases through practical engagement. Advocating for users and relaying insights from the field to influence product development are also central responsibilities. What you will do Collaborate with the sales team to provide technical expertise during the sales cycle, identifying and validating use cases that demonstrate Omni’s value. Build and deliver Proofs of Concept within the Omni platform, helping prospective customers work with their own data during evaluations. Facilitate smooth handoffs from trials to ongoing customer relationships by working with post-sales teams and partners to ensure continued support. Work closely with Product, Design, and Engineering teams, sharing user feedback to help shape product direction. Requirements Minimum 7 years of experience in data analytics or technical pre-sales roles. Strong SQL skills, especially for analytics work. Experience in client-facing positions and a collaborative approach with customers. Excellent consultative communication skills with both technical and non-technical stakeholders. Genuine interest in data and a desire to teach and support others. Motivation to keep learning and developing professionally. Experience with business intelligence or enterprise data analytics tools is a strong advantage. Location This role is based in Australia.

Join Samsara as a Partner Solutions Sales Engineer, where you will leverage your technical skills to support our strategic partners. In this remote position, you will work closely with our sales team to provide technical expertise and drive customer success by delivering tailored solutions that meet clients' needs.

Join Dust as a Founding AI Deployment Strategist, where you will spearhead the transformational journey of AI adoption for our clients. In this pivotal role, you will act as a trusted product expert, guiding customers through onboarding, training, and strategic enablement initiatives that translate their business challenges into impactful AI use cases with measurable results. As our first AI Deployment Strategist based in the U.S., you will have the unique opportunity to help shape a new product category in a dynamic environment focused on ownership and meaningful impact.

OpenAI is hiring a Software Engineer for Post-Training Research in San Francisco. This position centers on improving the performance and capabilities of advanced machine learning models after their initial training phase. Role overview Work closely with a skilled team to explore new ways of strengthening AI systems. The focus is on researching and developing methods that push the boundaries of what these models can achieve once training is complete. Collaboration Expect to contribute to ongoing research efforts and share insights with colleagues who are passionate about advancing AI. Teamwork and knowledge exchange are key parts of this role. Location This position is based in San Francisco.

About Our TeamJoin our Technical Success team at OpenAI, where we are dedicated to the secure and effective implementation of ChatGPT and OpenAI API applications for developers and enterprises. As trusted advisors and thought leaders, we empower our customers to unlock the full potential of our innovative models and products. In your role as a Solutions Engineer, you will drive transformative business solutions encompassing customer service enhancements, automated content generation, and pioneering applications utilizing our cutting-edge models.Role OverviewWe are looking for a dynamic Solutions Engineer to collaborate with our clients, ensuring they derive significant business value from our offerings, including ChatGPT and the OpenAI API. Your role will involve partnering with senior business stakeholders to comprehend their pre-sales requirements, guide their AI initiatives, and pinpoint the most impactful use cases and applications. You will liaise with both business and technical teams to showcase the benefits of our solutions, recommending architectural frameworks to facilitate implementation and development.This position is based in San Francisco, CA, with a hybrid work model requiring three days of in-office work per week. We also provide relocation assistance for new hires.Key ResponsibilitiesDeliver exceptional pre-sales support by offering technical expertise, articulating our value proposition, and addressing product, API, and LLM-related inquiries.Illustrate how the OpenAI APIs and ChatGPT can fulfill our customers’ business objectives and generate substantial value, including building and presenting demos, scoping use cases, recommending architectural strategies, and providing comprehensive technical guidance.Create and maintain documentation, guides, and FAQs to address common inquiries and requirements identified during the pre-sales process.Cultivate and maintain strong relationships with customers throughout the evaluation, validation, and purchasing phases.Champion customer advocacy by representing their voice internally, gathering feedback, identifying trends, and integrating insights into product development.Act as the primary resource for security and compliance inquiries, providing standard collateral, directing customers to relevant resources (e.g., trust portal), and escalating complex issues to the appropriate teams.

Are you ready to make a difference? Join our team! GoFundMe Pro (previously Classy) is on the lookout for a Senior Manager, Solutions Engineering who will spearhead and enhance our Solutions Engineering department as we expand our enterprise business. This pivotal role exists at the confluence of sales, product development, engineering, and customer success, ensuring that we provide technically robust, scalable, and innovative solutions to our esteemed nonprofit clients. This position reports directly to the Senior Director of Solutions & Partnerships. The selected candidate will lead and nurture a team of Solutions Engineers while remaining actively involved in intricate deals, strategic account management, and cross-functional projects. Your influence will shape our technical presence in the marketplace, foster collaboration with the Sales team, and guide how customer insights inform our strategic roadmap. This is a high-impact leadership opportunity for an individual who has extensive experience in the enterprise Solutions Engineering field, possesses the ability to mentor senior technical talent, and excels at simplifying complexity for both clients and internal stakeholders. Location: Candidates must reside in the San Francisco Bay Area, with an in-office requirement of three days per week. Key Responsibilities: Lead, mentor, and develop a team of Enterprise Solutions Engineers dedicated to supporting complex, high-value nonprofit clients. Establish expectations, best practices, and quality standards for technical discovery, solution design, demonstrations, and customer engagement. Coach Solutions Engineers on executive presence, compelling technical narratives, and managing lengthy, multi-stakeholder enterprise sales processes. Collaborate with Recruiting and cross-functional leaders on hiring, onboarding, and team growth. Enterprise Sales & Technical Strategy: Act as a senior technical authority on the most complex and significant enterprise opportunities. Work closely with Sales leadership to ensure alignment on deal strategies, technical positioning, and resource allocation. Guarantee consistency and rigor in how solutions are designed, articulated, and marketed throughout the sales funnel. Assist with RFPs, security reviews, integration discussions, and architectural assessments as required. Cross-Functional Collaboration: Serve as a critical link between Solutions Engineering, Product, Engineering, and other teams to ensure seamless operations.