Senior Software Engineer - Support Automations

ABOUT RETELL AIRetell AI is at the forefront of revolutionizing call centers with innovative voice AI technology, utilizing first principles to redefine customer interactions.In just 18 months since our inception, thousands of companies have adopted Retell's AI voice agents to manage sales, support, and logistics calls that previously required extensive human teams. Supported by prestigious investors such as Y Combinator and Alt Capital, we have rapidly scaled to $36M ARR with a lean team of 20, up from $5M at the start of 2025.Our vision for 2026 is to create a modern customer experience (CX) platform where entire contact centers are powered by AI, moving beyond basic automation that relies on constant human intervention to intelligent AI “workers” that operate as frontline agents, quality assurance analysts, and managers, continuously executing, monitoring, and enhancing customer interactions.As we grow, we seek passionate builders eager to tackle challenging technical problems, accelerate progress, and make a genuine impact within one of the fastest-growing voice AI startups.Join us in shaping the future.Ranked among the top 50 AI applications in a16z's list: https://tinyurl.com/5853dt2x#4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025Also recognized as a top-ranking startup on: https://leanaileaderboard.com/ABOUT THE ROLEAs a Senior Software Engineer - Support Automations at Retell, you will take charge of the technical support for our advanced, agentic voice AI platform. This hands-on leadership role involves personally troubleshooting complex customer issues, developing AI agents and automations, and guiding a growing team of support engineers.You will work at the intersection of engineering, customer relations, and product development, ensuring exceptional reliability, swift resolutions, and scalable support as Retell expands.This position is perfect for someone who thrives on solving intricate technical challenges in high-pressure environments, engages directly with customers, and enjoys building systems and teams from the ground up.

At Mercury, every new customer who applies for a bank account represents a new star igniting in a vast universe of possibilities. Initially, it may seem like a mere spark, but a closer examination reveals an intricate constellation of identity verification, ownership checks, sanctions screening, and fraud signals—all interconnected by invisible forces. The Risk Engineering team acts as the guiding navigation system for this expansive universe. Our mission is to safely guide thousands of ambitious individuals through Mercury’s orbit each day—each with a unique trajectory, risk profile, and narrative. We operate at escape velocity: moving swiftly, making confident decisions, and safeguarding the system without hindering the builders who depend on us. When we excel, founders can open bank accounts in delightful minutes rather than days, without needing to worry about the underlying complexities. We are on the brink of a new era. We are developing intelligent AI systems that do not merely assess risk but can reason about it—systems capable of investigating, deciding, escalating, and learning. These agents will enhance our KYC Refresh, EDD, ODD, and compliance workflows, propelling our operations to unprecedented levels of efficiency and scale. Our goal: to reduce manual labor, detect risks earlier, make sharper decisions, and create experiences that are almost magical in their simplicity. Now, we invite you to join us. We are seeking a Senior Software Engineer who is inspired by the prospect of bringing intelligent automation to life within real production systems. We need someone eager to design and implement AI-driven workflows that can think in steps, adapt to new information, and orchestrate complex decisions across people, models, and services. If you view compliance not as red tape but as a fascinating systems challenge at planetary scale, we want you. If you are excited about building impactful AI that safeguards millions of dollars, opens doors for founders globally, and helps shape the future of banking, we would love to explore this journey together. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Are you ready to elevate your skills and push your boundaries?At Coinbase, our mission is to enhance economic freedom globally. This ambitious goal calls for our best efforts as we work to build the next-generation onchain platform that will define the future of the global financial system.We are looking for an exceptional candidate who shares our passion and believes in the transformative power of cryptocurrency and blockchain technology. We want individuals who are eager to make a significant impact, thrive under pressure, and actively seek constructive feedback to continuously improve. Join us in tackling the toughest challenges and shaping the future.Our work culture is intense and challenging, but for those who aspire to innovate alongside top-tier talent, it’s an unparalleled opportunity.While many roles at Coinbase embrace a remote-first approach, we value in-person collaboration. Team and company-wide offsites are organized multiple times a year to strengthen connections and alignment; attendance is both expected and fully supported.The Core Automation Team is a dynamic and innovative group focused on developing AI infrastructure and automation solutions that enhance productivity and create meaningful impacts for our customers. Our goal is to streamline operations for customer support and compliance teams, ensuring outstanding customer experiences. As a Software Engineer on our team, you will be pivotal in this transformation, utilizing cutting-edge AI models, frameworks, and tools, alongside a wealth of data sources, including blockchain data. Your contributions will help dismantle barriers to cryptocurrency adoption and define the future of AI-driven customer interactions.

About Retell AIAt Retell AI, we are pioneering the future of call centers through innovative voice AI technology. Our cutting-edge solutions are transforming how companies engage with customers.In just 18 months since our inception, we've empowered thousands of businesses with our AI voice agents that efficiently manage sales, support, and logistics calls, significantly reducing the need for large teams of human agents. Supported by industry-leading investors including Y Combinator and Alt Capital, we've grown our annual recurring revenue from $5M to an impressive $36M while expanding our team from 5 to 20 talented individuals since 2025.Our ambitious vision for 2026 is to develop a state-of-the-art customer experience platform where entire contact centers are driven by AI. Unlike basic automation requiring constant human oversight, we’re engineering intelligent AI “workers” capable of serving as frontline agents, quality assurance analysts, and managerial roles, all while optimizing customer interactions continuously.We are rapidly expanding and seeking driven builders who thrive on solving complex technical challenges, act decisively, and wish to make a tangible impact in one of the fastest-growing voice AI startups.Join us in shaping the future!Recognized as a top 50 AI application in the a16z list: https://tinyurl.com/5853dt2xRanked #4 in Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025Featured among the top startups on: https://leanaileaderboard.com/

Are you ready to discover your true potential?At Coinbase, our mission is to foster economic freedom across the globe. This ambitious vision requires the utmost dedication as we construct the future of the onchain platform and, in turn, the global financial system.We are in search of an exceptional candidate who resonates with our mission and is a firm believer in the transformative power of cryptocurrency and blockchain technology. We seek individuals eager to make a significant impact, thrive under pressure, and actively solicit feedback for continuous improvement. If you enjoy tackling complex challenges, we want you on our team.Our work culture is dynamic and demanding, catering to those who aspire to build the future alongside top-tier professionals who expect excellence from each other.While many positions at Coinbase are remote-first, we value in-person collaboration and hold several team and company-wide offsite events throughout the year to strengthen our connections and ensure alignment. Participation is encouraged and fully supported.The Core Automation team envisions a future where AI-driven operations create seamless and delightful customer experiences while maximizing shareholder value. Our strategy is to 1) initiate automation in critical areas like Customer Support and Compliance using Agentic AI, 2) learn from these experiences to develop foundational tools and orchestration solutions for scalability, and 3) expand into various domains, enabling AI to enhance every aspect of customer interactions and internal processes.Today marks a new beginning for us. We are dedicated to automating customer support and compliance processes, not merely to increase efficiency through automation but to reimagine how these systems and processes should function in a fully AI-driven environment. Our goal is to build this vision collaboratively across teams, delivering an exceptional customer experience, enhancing compliance efforts, and driving substantial shareholder returns.

We are seeking a highly skilled Senior Automation Engineer to join our dynamic team. In this role, you will be responsible for designing, implementing, and maintaining automated testing frameworks and tools that ensure our software products meet the highest quality standards. Your expertise will play a critical role in enhancing our automation processes and driving efficiency across our operations.

Waymo is at the forefront of autonomous driving technology, dedicated to becoming the world’s most reliable driver. Originating from the Google Self-Driving Car Project in 2009, our focus has been on developing the Waymo Driver—The World’s Most Experienced Driver™—to enhance mobility access and prevent the tragic loss of lives in traffic accidents. The Waymo Driver powers our completely autonomous ride-hail service and can be adapted for various vehicle platforms and applications. With over ten million rides successfully completed and more than 100 million miles driven autonomously on public roads, our technology is proven across more than 15 U.S. states.Our Systems Engineering team is dedicated to integrating software and hardware systems in innovative ways. We establish high-performance benchmarks to guarantee the smooth operation of our vehicles and the safety of our passengers, while also designing and executing tests to validate this performance. We are seeking motivated individuals who thrive in a collaborative environment and are passionate about achieving results.This position operates on a hybrid work schedule and reports to a Technical Lead Manager.Your Responsibilities Include:Creating software systems that expedite onboard release validation and boost developer productivity.Collaborating across front-end and back-end technologies, performing SRE duties, and delving into test platform intricacies.Assisting both internal and external clients with test engineering and embedded software development.Embracing innovative challenges that necessitate a systems-thinking approach and experimentation.Your Qualifications:A Bachelor’s degree or equivalent practical experience.Over 3 years of experience in C++ programming.A strong desire and capability to acquire new skills as required.Preferred Qualifications:More than 3 years of experience with Python.Over 3 years of front-end experience including JavaScript or TypeScript, HTML, CSS, or similar.Familiarity with release management practices and tools.Experience in site reliability engineering and production monitoring.Proficiency in test development, automation, and engineering.

Who We AreServal is an innovative AI-driven automation platform redefining operational efficiency for enterprises. Our intelligent agents seamlessly comprehend and execute real-world workflows, replacing outdated manual processes with adaptive, self-learning software. Since our inception in early 2024, we have garnered the trust of industry leaders such as General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada, streamlining high-volume operational tasks across their organizations.At the heart of Serval is a cutting-edge agentic AI platform that transforms natural language into actionable workflows. Our agents not only respond to queries but also reason, act across various systems, and continuously enhance their performance. What started as a solution for operational tasks has rapidly expanded into a versatile AI automation layer utilized across IT, HR, Finance, Security, Legal, and Engineering sectors.Our mission is to eradicate repetitive, manual tasks within enterprises, empowering teams through intelligent automation. In the long run, we aim to establish a universal AI operations layer—a system of agents that integrates across business functions, maintaining the momentum of modern companies.We are proud to be backed by renowned investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and Elad Gil, and founded by seasoned product and engineering leaders from Verkada.Role OverviewAs a Senior Software Engineer in Infrastructure at Serval, you will be pivotal in developing and scaling the core systems that empower our AI agents and workflow automation platform. A crucial aspect of this role involves enabling and supporting self-hosted deployments for enterprise clients needing on-premises or private cloud environments. We are looking for engineers with profound expertise in distributed systems, infrastructure-as-code, production operations, and customer-facing support, who aspire to influence the technical architecture of a rapidly evolving platform.What You'll DoDesign, implement, and operate large-scale distributed systems that power Serval's AI agents, workflow orchestration, and data pipelines.Create and maintain Terraform modules to provision and manage cloud infrastructure across AWS, GCP, or Azure environments.Develop and sustain deployment packages, installation scripts, and infrastructure templates, enabling customers to self-host Serval in their own environments.Provide technical support and guidance to enterprise customers during installation and deployment phases.

About MagicalMagical is an innovative automation platform that harnesses cutting-edge AI technologies for the healthcare sector, providing AI agents that operate effectively in real-world environments.We are on a mission to create 'AI employees' that streamline tedious, repetitive tasks that hinder team efficiency. Our primary focus is on the healthcare industry—a massive $4 trillion sector intricately woven with administrative challenges—where we automate processes such as claims management, prior authorizations, and eligibility checks, allowing healthcare providers to concentrate on delivering high-quality patient care.Our Growth JourneyThe transition to agentic automation in healthcare is not just a trend; it's a necessity, and we are at the forefront of this movement:• Rapid revenue growth as customers adopt our solutions for new workflows even before contract renewals.• Quick 7-day proof-of-concept projects that showcase immediate value, significantly faster than the industry average.• Self-healing automations with production-grade reliability at scale, outperforming most competitors who struggle to deliver.Unlike many AI companies that make lofty claims, we deliver dependable solutions that yield tangible results. Backed by prestigious investors like Greylock, Coatue, and Lightspeed, we have successfully raised $41 million. Our founder, Harpaul Sambhi, is a seasoned entrepreneur with a successful exit to LinkedIn in his previous venture.Role OverviewAs a Senior Backend Engineer on our Agent Platform team, you will be instrumental in developing the core systems that drive our AI agents—from orchestration and state management to model integration and evaluation pipelines. This is platform engineering at its finest: constructing the infrastructure that empowers our team to deliver reliable, production-grade automation solutions.You will work at the forefront of multi-agent systems, architecting how agents interact to tackle complex healthcare workflows. You will take ownership of vital backend services from inception to deployment and monitoring, ensuring our agents perform accurately and efficiently.This is a hybrid position requiring in-office presence three days a week at our San Francisco location.Key Responsibilities• Design and implement essential platform systems for agent orchestration, memory, and state management.• Create robust infrastructure for integrating and evaluating cutting-edge AI models at scale.• Develop APIs and abstractions that enable teams to swiftly deploy new agent functionalities.• Manage critical backend services from architecture through to deployment and ongoing monitoring.

Samsara seeks a Senior Firmware Automation Engineer based in San Francisco (SF9). This position centers on enhancing the process of developing and delivering firmware. Role overview The Senior Firmware Automation Engineer will work with teams throughout the company. The main responsibility is to design and implement automation that improves the quality of firmware releases. Collaboration Close coordination with other groups at Samsara is essential. The role requires understanding the needs of different teams and applying automation solutions that support consistent, reliable firmware delivery.

Join our innovative team at mercor as a Software Engineer specializing in Automation. In this role, you will be integral to developing and implementing automated solutions that enhance our software products and improve operational efficiency. We are looking for a passionate engineer who thrives in a collaborative environment and is eager to take on challenges that push the boundaries of technology.

Join our dynamic team at 360 IT Professionals as a Senior Automation QA Engineer. We are seeking an experienced professional who is passionate about ensuring the highest quality of software through robust testing practices. This is an urgent need, and we are looking for candidates who can hit the ground running.

About Us:Parabola is an innovative workflow builder that simplifies the process of organizing and transforming complex data from various sources, including PDFs, emails, and spreadsheets. Our goal is to empower forward-thinking teams to automate tasks that they previously believed required manual intervention.Prominent companies such as Brooklinen, On Running, and Flexport rely on Parabola to save countless hours and tackle ambitious projects that once seemed unattainable. Whether it’s reconciling inventory from multiple third-party logistics providers, auditing invoices, or the repetitive task of exporting reports every week, Parabola enables teams to automate these processes without needing engineering resources.We are proudly backed by esteemed investors including OpenView Partners, Matrix Partners, and Thrive Capital.About the Role:As a pivotal member of the Automation Engineering team at Parabola, you will be instrumental in helping our largest and most strategic clients realize the full value of our offerings. Your journey will begin in the sales cycle, where you will collaborate closely with customers and Account Executives to establish success metrics and actionable plans for efficient value delivery. Through a combination of training sessions, interactive workshops, and hands-on support, you will work alongside our Mid-Market and Enterprise clientele to design and implement AI-driven workflows that automate intricate business operations and unveil new efficiencies. Your leadership will guide customers from initial design to successful execution, ensuring that each solution provides sustained impact and value, and that customers enjoy a premier onboarding experience, a smooth transition to our Customer Experience team, and a solid foundation for success with our product.About You:You are passionate about customer success. You empathize with their challenges, share in their victories, and celebrate their “ah-ha!” moments as if they were your own. Possessing a natural talent for solving complex problems, you dive deep into understanding customers’ systems, industries, and internal processes. You are equipped with both soft skills for relationship building and technical skills for troubleshooting APIs, querying databases, prompting advanced AI models, and constructing effective Parabola workflows. Your experience includes managing multiple projects simultaneously and working with Mid-Market and Enterprise clients. Above all, you are enthusiastic, confident, and personable, representing our company with pride and advocating for the customers you support.

About UsServal is an innovative AI-driven automation platform revolutionizing enterprise operations. We create intelligent agents capable of comprehending real-world workflows and executing them end-to-end, effectively replacing manual processes and outdated legacy systems with adaptive, learning software. Established in early 2024, Serval has quickly gained the trust of industry leaders such as General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada to streamline high-volume, complex operational tasks across their organizations.At the heart of Serval lies an agentic AI platform that transforms natural language into actionable workflows. Our agents not only respond to requests but also reason, act across systems, and learn continuously from their interactions. What started as operational solutions has now evolved into a versatile AI automation layer applicable across IT, HR, Finance, Security, Legal, and Engineering domains.Our mission is to eradicate repetitive, manual tasks within enterprises, empowering teams through intelligent automation. Ultimately, we aspire to create a universal AI operations layer—a network of agents that spans various business functions and executes the workflows essential for modern companies.Backed by prominent investors such as Sequoia Capital, Redpoint Ventures, Meritech, First Round, and General Catalyst, and founded by experienced product and engineering leaders from Verkada, we are on a path to reshape the future of enterprise operations.

Join Drivetrain, where our mission is to empower businesses to make informed decisions. Our innovative financial planning and decision-making platform enables companies to scale efficiently and meet their targets with confidence.As a remote-first organization based in the San Francisco Bay Area, Drivetrain was founded in 2021 by former Google employees. Our rapidly growing company is supported by prominent venture capital firms, positioning us on a path to success. Embracing Remote Work: We believe in bringing together the brightest minds, regardless of location, and we offer significant autonomy within our teams. We trust our employees to deliver their best work. Transparency Matters: With open access to the information our creators need, we foster an environment where excellence thrives. Fostering Innovation: We encourage a culture where new ideas can flourish, allowing team members to take risks, learn, and contribute to positive change. The best ideas will lead the way. Customer-Centric Approach: Our product-led growth strategy means we consistently learn from our customers to build amazing software.Role OverviewAs a Backend Engineer at Drivetrain, you will be integral to enhancing our engineering productivity through the development and maintenance of high-quality automation frameworks. Your expertise will contribute to identifying bugs, implementing effective solutions, and ensuring our systems operate seamlessly.Your skills in data structures, algorithms, and backend programming will be crucial for delivering optimal performance while maintaining exemplary code quality.

About MagicalMagical is at the forefront of agentic automation, revolutionizing the healthcare landscape with cutting-edge AI technology. Our platform is designed to empower healthcare providers by automating labor-intensive tasks, allowing them to concentrate on what truly matters: patient care.By streamlining processes like claims management, prior authorizations, and eligibility assessments in an industry plagued by administrative hurdles, we're facilitating a transformative shift—one that is both necessary and inevitable.Our AchievementsWe are leading the charge in agentic automation, evidenced by:Significant revenue growth as clients expand their usage into new workflows.Quick proof-of-concept demonstrations within just 7 days—far exceeding industry norms.Reliable, self-healing automation solutions that excel where others falter.Unlike other AI companies, we deliver dependable solutions that yield tangible outcomes. With $41 million raised from renowned investors like Greylock, Coatue, and Lightspeed, our founder Harpaul Sambhi brings a wealth of expertise, having previously sold his startup to LinkedIn.About the RoleAs a Senior Software Engineer, Product on our Builder Experience team, you will harness your full-stack expertise to develop features that enable teams to create, configure, and deploy AI agents seamlessly. You will oversee the entire product interface—from user-friendly no-code tools for agent setup to dynamic dashboards for real-time monitoring and assessment.This position is crafted for engineers passionate about creating exceptional user experiences, understanding that stellar UX is crucial for making advanced technology accessible. Collaborating closely with customers and our design team, you'll deliver features that enhance agent development, all while maintaining a firm grasp of the underlying systems to create effective abstractions.This is a hybrid role, requiring you to be in our San Francisco office three days a week.

Join OneSchema's Innovative TeamAt OneSchema, we recognize that over 90% of global enterprise data is unstructured, residing in formats like spreadsheets, PDFs, and documents. We believe there is a remarkable opportunity to revolutionize this space with our AI document automation platform, designed to eliminate the tedious manual data entry that affects countless large enterprises. Backed by distinguished investors including General Catalyst, Sequoia Capital, and Y Combinator, we cater to a diverse clientele ranging from publicly traded giants like Toast and Dayforce to rapidly scaling startups such as Ramp and Vanta.Our culture is characterized by ambition, intensity, and a fast-paced work environment. As a dynamic, venture-backed startup, every team member has the opportunity to make a significant impact. We value autonomy, allowing you to learn and grow at an accelerated pace—experiencing in one week what would typically take months elsewhere.This position offers meaningful equity compensation. Our engineering culture thrives on in-person collaboration, and this role is based at our San Francisco headquarters five days a week.

About Atomic SemiAtomic Semi is pioneering a compact and rapid semiconductor fabrication facility. Our goal is to harness today’s technology to build innovative solutions with streamlined processes. We are committed to creating our own tools to facilitate swift iterations and enhancements.We are assembling a small team of exceptional, hands-on engineers across various disciplines, including mechanical, electrical, hardware, computer, and process engineering. Our team will take ownership from atomic-level designs to complete architectural solutions. We are optimistic about the future and eager to push the boundaries of technology.We believe that smaller, faster, and self-built solutions are superior. Our lab is equipped with advanced tools such as 3D printers, a variety of microscopes, e-beam writers, and general fabrication equipment, and we are ready to invent whatever is missing along the way.Atomic was founded by Sam Zeloof and Jim Keller. Sam is renowned for his garage-made chips, while Jim brings over 40 years of leadership experience in the semiconductor industry.About the RoleWe are seeking an Automation Software Engineering Intern for the upcoming fall semester, starting in September. We prefer a commitment of 4 to 8 months. As part of an integrated engineering team, you will engage in building semiconductor fabrication equipment, tackling intriguing engineering challenges.Our small size enables interns to undertake significant responsibilities, contributing to mission-critical projects. You will enjoy substantial autonomy on interdisciplinary initiatives that enhance our semiconductor fabrication processes and improve robot efficiency. Ideal candidates should have a background in motor controllers, path planning, and trajectory control.We prioritize rapid prototyping and testing—aiming to build and verify solutions within days or weeks, not months. Therefore, a portfolio showcasing your work (such as a GitHub link) is required to apply, demonstrating your software engineering skills and curiosity.

Mesh is building technology to make cryptocurrency payments practical for everyday use. The company’s orchestration engine and consumer app help unlock liquidity from tokenized assets, aiming to support global commerce. Mesh is headquartered in San Francisco and operates internationally, with backing from investors including PayPal Ventures, Paradigm, and Galaxy Ventures. Role overview The Senior QA Automation Engineer leads quality engineering across Mesh’s development lifecycle. This position designs and maintains automation frameworks, sets quality standards, and works to embed quality into every stage of product development. Collaboration is key: expect to work closely with engineers, product managers, and designers to deliver reliable Web3 experiences. Teams span North America, Europe, and India. What you will do Design, build, and maintain end-to-end test automation frameworks using tools such as Playwright. Create test strategies that cover the full stack, including UI, APIs, smart contract interactions, and wallet flows. Develop and maintain tests for Web3 user journeys, such as wallet connections, transaction signing, contract interactions, and on-chain state checks. Integrate automated test suites into CI/CD pipelines and monitor their health over time. Use AI-driven development tools (for example, Copilot, Cursor, Claude) to accelerate test writing and framework development, and share best practices with the team. Identify gaps in test coverage, set priorities, and drive ongoing improvement. Promote a culture of quality within engineering. Stay current with new testing tools, frameworks, and developments in the Web3 space. Requirements At least 7 years of experience in QA engineering, with a strong focus on automation. Extensive hands-on experience with Playwright and/or Cypress. Familiarity with other tools such as WebdriverIO, Selenium, or Puppeteer is a plus. Proficiency in automation frameworks and quality assurance best practices (additional technical requirements were not specified in the source). Location This position is based in San Francisco, CA, and involves collaboration with Mesh’s distributed teams.

Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.