About the job
Founded in 2007, Airbnb began with two hosts welcoming three guests into their San Francisco home and has since evolved into a thriving community of over 5 million hosts who have welcomed more than 2 billion guests across nearly every country worldwide. Our platform enables hosts to provide unique stays and experiences that foster authentic connections within communities.
The Community You Will Join:
As part of the Payment Risk Operations team, you will play a crucial role in safeguarding trust within our global marketplace. Our mission is simple yet impactful: to protect our community while preserving the magic of travel. We are dedicated to enhancing user satisfaction by developing thoughtful policies, intelligent rules, and innovative systems that improve the quality of every interaction on our platform.
Your Contributions Will Include:
As a Senior Risk Functional Specialist, you will oversee operational procedures and escalations related to stored value payment products (such as gift cards) and analyze performance metrics based on business and vendor feedback. Collaborating closely with operational stakeholders and cross-functional partners, you will drive changes to enhance our products and processes. Your decision-making skills will be instrumental in resolving a variety of complex challenges, and you will embody Airbnb's core values in all aspects of your work.
Your impact will encompass:
- Transaction security across all Airbnb products and services
- Risk policy support to foster trust in our platform
- User verification and onboarding experiences that harmonize security with seamless user journeys
- Fraud detection systems that adapt to emerging threats
- Operational excellence that enhances our customer interactions and experiences

