Senior Product Manager, Consumer Experiences

About the PositionWe are seeking a seasoned Product Manager to spearhead a transformative product experience centered around pain neuroscience. In this pivotal role, you will design an experience that encompasses insights on pain mechanisms, mindset techniques to empower users with confidence and safety, and skill development for everyday living. You will take charge of the strategic direction and execution within your product domain, driving growth while enhancing user engagement and therapeutic results.Who You AreYou possess a keen eye for detail, recognizing the nuanced frustrations and pleasures within products and user interactions.You proactively identify subtle user challenges in product experiences, often before they are highlighted in discussions.You are adept at formulating high-quality hypotheses about product experiences, even amidst uncertainty.Your predictions regarding the impact of changes on metrics are consistently accurate.When evaluating competing feature concepts, you can accurately discern which will provide greater value to customers.You strike a balance between delivering value quickly and adequately addressing customer needs when making scope decisions.You can select design solutions that are intuitively comprehensible and easily adoptable by users.Your understanding of product feature interconnections allows you to accurately anticipate customer workflows and the effects of design modifications.Your AchievementsPlay a crucial role in defining the product vision, strategy, and goals for this innovative treatment approach.Contribute to the establishment and execution of product development methodologies, particularly in rapid iteration.Collaborate with cross-functional teams to launch features, partnering closely with design, engineering, sales, marketing, and clinical teams throughout the process.Serve as the voice of your product team in direct interactions with executives and founders.Monitor usage analytics and assess the impact of launches on member experiences.Bear ultimate accountability for timely delivery of products that yield significant business results.

The Revi MissionBrick-and-mortar retail is not a relic of the past; it is transforming.As technology advances, the boundaries between digital and physical retail are merging into a cohesive purchasing experience. At Revi, we envision a true Web3 — a hybrid environment where every physical transaction possesses a digital identity, fostering ongoing relationships and opportunities for interaction.In this new landscape, consumer behaviors, expectations, and loyalty are fundamentally redefined. Shoppers will leverage AI-driven tools that effortlessly navigate both realms. Revi is pioneering this transformation, developing products daily to realize this vision.Supported by leading Silicon Valley investors, Revi is strategically positioned to lead and dominate a multi-billion-dollar market segment.Consumer Experience at ReviThe consumer experience is not merely a feature; it is an integral platform.At Revi, the consumer journey is the intersection of product, growth, branding, and AI. Our consumer interface is where users discover, trust, engage, and ultimately cultivate lasting loyalty within both physical and digital commerce landscapes.We are creating an AI-centric consumer platform designed to anticipate needs, minimize friction, and establish enduring, personalized connections between consumers and retailers.The RoleThe Vice President of Consumer Product will oversee Revi's consumer business comprehensively.Reporting directly to the Chief Product Officer, you will spearhead the vision, strategy, execution, and expansion of all consumer-facing initiatives at Revi. This encompasses product development, lifecycle management, engagement, retention, and the continuous advancement of Revi's AI-native consumer platform (currently under wraps).This is a leadership position with full accountability for consumer performance. You will collaborate across Product, Growth, Design, Data, and AI teams, guiding cross-functional groups to develop, launch, and scale industry-defining consumer products.Long-term strategic thinking, coupled with sprint-based execution, is essential as you build rapidly, learn swiftly, and iterate continuously with an unwavering focus on user satisfaction, measurable results, and sustainable growth.ResponsibilitiesStrategic Vision & Consumer RoadmapDefine and lead Revi’s long-term consumer vision and strategic roadmap, rooted in AI-first methodologies.Translate overarching company strategies into actionable consumer priorities, initiatives, and outcomes.Establish key performance indicators for consumer growth, engagement, retention, and lifetime value.AI-Driven Consumer PlatformSteer the development of Revi’s AI-native consumer product, architecting it from foundational principles and scaling it into a pivotal platform.Utilize AI for enhancements ranging from personalization and automation to decision-making and discovery.

About Our TeamAt OpenAI, we are committed to ensuring that general-purpose artificial intelligence benefits everyone. Our ChatGPT team collaborates across research, engineering, product development, policy, and design to bring our advanced technologies to life. We are proud to support a diverse global community that relies on ChatGPT in their daily lives.As we continue to expand ChatGPT, we are exploring innovative advertising strategies to ensure long-term sustainability while maintaining the highest standards of user trust, transparency, and safety. Our approach to advertising is designed to supplement our mission rather than sacrifice user experience for revenue or engagement.The Consumer Ads team is at the forefront of integrating advertising within the ChatGPT experience for millions of users. Our focus is on creating ad formats and interactions that are not only relevant and contextual but also genuinely beneficial. We aim for advertising to enhance the user experience, assisting individuals in discovering valuable products and services while maintaining trust and clarity.About the RoleOur advertising philosophy is built on several key principles:Mission Alignment: Advertising initiatives must align with OpenAI’s mission and provide long-term benefits for users.Answer Independence: Advertisements will never influence the responses generated by ChatGPT; accurate and helpful information is our priority.Conversation Privacy: User conversations remain confidential; we do not sell user data or share conversation content with advertisers.Long-Term Value: We value user trust and experience over short-term gains or metrics.Choice and Control: Users will have clear options for personalization and can opt for an ad-free experience whenever they choose.As a Product Designer, you will play a pivotal role in translating these principles into a responsible, transparent, and user-centric advertising experience that sets new standards within the industry.Key Responsibilities:Establish a visionary framework for an AI-native advertising experience that benefits millions of users.Design advertising formats and interactions that are seamlessly integrated into the core ChatGPT experience—ensuring they are contextual, relevant, and thoughtfully developed.Develop innovative advertising products that enhance user engagement without compromising experience.

At NerdWallet, we are dedicated to empowering individuals to make informed financial decisions. Our vibrant, inclusive culture encourages you to be yourself while fostering personal and professional growth. Whether you choose to work remotely or in our office, we provide the environment you need to thrive. We genuinely invest in your well-being and career development because when you succeed, we all benefit.As a Senior Product Manager in our Consumer Lending division, you will be instrumental in enhancing growth funnels and crafting data-driven user experiences for our Mortgage and Personal Loan offerings. The successful candidate will possess extensive knowledge of performance marketing, digital funnels, and consumer finance, collaborating effectively to implement strategies that optimize marketing expenditures and product engagement.This is a critical role for a proactive PM who excels in hands-on execution and data-driven experiments. Your primary focus will be on developing and executing product roadmaps that enhance our performance marketing engine and landing page experience. You will work closely with Engineering, Data Science, and Performance Marketing teams to ensure our technical roadmap supports significant lending growth. By partnering with our internal mortgage brokerage and third-party lenders, you will facilitate a smooth transition from engagement to funded loans while continuously assessing performance metrics to refine user conversion and enhance operational efficiency.This position reports directly to the Senior Manager of Engineering.Projects you may contribute to in this role include:Dynamic Landing Page Engines: Creating personalized landing pages that adapt based on user credit profiles or search intents.Digital Mortgage Application: Collaborating with our in-house brokerage to design a streamlined, self-service digital application process that minimizes human intervention.Paid Funnel Efficiency: Working alongside the Performance Marketing team to build experimental funnels that reduce Customer Acquisition Cost (CAC) through rapid UI/UX iterations.Your impact areas include:Conversion Excellence: Spearhead a rigorous "test and learn" roadmap across lending funnels, leveraging A/B testing and behavioral analytics to enhance user engagement.

Join Anthropic as a Product Manager in our Consumer division, where you will lead the development and execution of innovative product strategies aimed at enhancing user experience. You will collaborate with cross-functional teams to identify market opportunities, define product roadmaps, and deliver high-impact solutions that resonate with our consumers.

About General MedicineGeneral Medicine is revolutionizing healthcare access through a user-friendly platform that ensures transparency in pricing and services. Our goal is to provide clear cash and insurance costs for medical consultations, prescriptions, laboratory tests, imaging, and more.Our innovation is underpinned by sophisticated infrastructure, including payer integrations, pricing algorithms, eligibility verification systems, and financial processes, all aimed at delivering simple, trustworthy, and engaging healthcare experiences.The RoleWe are seeking a Consumer Product Manager to lead the development of essential patient-facing features at General Medicine. This role encompasses everything from user onboarding and search functionalities to booking systems, pricing models, and follow-up processes. You will be responsible for defining our strategic direction, designing seamless user journeys, and launching refined features that enhance both virtual and in-person care experiences.Collaboration is key; you will work with a talented team of engineers and designers to simplify complex healthcare challenges. This is a hands-on position that requires you to write specifications, set performance metrics, analyze experiments, and work closely with engineering teams to shape the future of our products.We are looking for a candidate with a proven ability to deliver impactful consumer products, adept at translating vague challenges into straightforward solutions and leveraging data for continuous improvement. While extensive experience in healthcare is not mandatory, a solid understanding of product management, analytical skills, and a history of creating beloved user experiences are essential.

About CrunchyrollFounded by passionate fans, Crunchyroll is committed to delivering the rich art and culture of anime to a dedicated community. We proudly serve over 100 million anime and manga enthusiasts in more than 200 countries and territories, enabling them to connect with the stories and characters they love. Our offerings include online streaming, theatrical releases, gaming, merchandise, events, and more, all powered by the beloved anime content.Join our dynamic team and help us shape the future of anime!About the RoleAs the Senior Product Manager for Customer Experience Platforms, you will spearhead the introduction of innovative solutions to elevate our customers' experiences through automation and self-service options. Your role will involve collaborating with cross-departmental teams to identify challenges and design impactful product features and user stories. This position encompasses facilitating brainstorming sessions, drafting comprehensive product briefs, and delivering precise requirements for both technical and non-technical stakeholders. Utilizing data to steer the product roadmap and enhance performance will be pivotal to your success.You will partner with internal teams across Customer Experience, Legal, Product Management, Program Management, Engineering, and other departments to support vital initiatives and ensure seamless collaboration. Additionally, you will engage with third-party vendors that form part of our Customer Experience technology ecosystem.Manage a roadmap for both new and existing CX Technology tools, including our Help Center and AI chat platform.Develop and execute strategies to enhance customer satisfaction (CSAT) through improved self-service and Generative AI tools.Collaborate with diverse teams to identify business challenges and craft high-level product epics, features, and user stories.Conduct regular brainstorming and specification sessions to achieve consensus across departments and partner organizations.Draft detailed product briefs outlining the rationale and objectives for new programs.Provide clear product requirements that are easily comprehensible for both technical and non-technical audiences.Create user stories and acceptance criteria to realize your product strategy, working closely with Customer Service, Engineering, Program Management, Acquisitions, Legal, Finance, and Analytics.Serve as the primary contact for product-related inquiries, issues, and feedback, facilitating communication with partners and leadership.Oversee and prioritize the product backlog, addressing delivery hurdles or quality concerns.

Join Collective Health as a Senior Product Manager for Customer Experience, where you will lead innovative projects that enhance our customer interactions and drive satisfaction. You will be responsible for developing product strategies that align with customer needs while collaborating with cross-functional teams to deliver exceptional user experiences.

Join Us in Transforming RetailAt Revi, we believe that brick-and-mortar retail is not just surviving; it is undergoing a remarkable transformation. As technology continues to evolve, the lines between digital and physical shopping are merging into a seamless purchasing experience.We envision a future where every physical transaction is enhanced by a digital identity, fostering ongoing consumer engagement and loyalty. As pioneers in this hybrid world, we are committed to building innovative products that redefine consumer behavior through AI-native tools that enhance the shopping experience.With the backing of esteemed Silicon Valley investors, Revi is strategically positioned to lead a multi-billion-dollar market shift.Product Management at ReviAs a Product Manager at Revi, you will take on the role of a mini-CEO, where the lines between Product, Design, Growth, and Engineering are intentionally blurred. Your responsibilities will encompass prototyping, automating, designing, and launching products, leveraging AI as a co-builder to transform challenges into effective solutions that create customer value with urgency and craftsmanship.Our approach combines visionary thinking with practical execution. We prioritize innovation while balancing business impact and user experience at every step. Our agile environment demands quick decision-making and a relentless focus on delivering impactful solutions.Your Responsibilities:As the Consumer Product Lead, you will oversee the end-to-end lifecycle of our consumer products, reporting directly to the VP of Product. You will define the long-term vision and strategy for enhancing the consumer experience, leading diverse teams to ensure consistent execution and delivery.This role emphasizes rapid development, continuous learning, and iteration, with a focus on user satisfaction, measurable outcomes, and sustainable growth. You will navigate risks, make critical trade-offs, and expand the boundaries of innovation while maintaining team alignment and focus.Owning our AI-native consumer product (currently in stealth mode) will be a core responsibility. You will develop it from the ground up and scale it into a leading consumer platform.Qualifications:- Minimum of 8 years of experience in Product Management and/or Product Design; leadership experience is highly desirable.- Extensive expertise in consumer (B2C) product development.- Proven track record in managing product lifecycles from conception to growth.- Strong analytical and problem-solving skills, with an emphasis on user-centric design.- Excellent communication and leadership abilities.About Revi:Revi is at the forefront of redefining retail. We blend cutting-edge technology with consumer insights to create experiences that resonate with customers. Our mission is to leverage AI and digital innovations to revolutionize how consumers interact with physical products.

Join Airwallex as a Senior Product Manager, AI Developer ExperienceAt Airwallex, we are revolutionizing the way global businesses handle payments and finance. Our cutting-edge platform, built on proprietary technology, empowers over 200,000 businesses worldwide – including notable names like Brex, Rippling, Navan, Qantas, and SHEIN. We provide fully integrated solutions for everything from business accounts and payments to treasury management and embedded finance, all on a global scale.Founded in Melbourne and now boasting a team of over 2,000 innovative professionals across 26 offices globally, we are valued at US$8 billion and backed by renowned investors such as T. Rowe Price, Visa, Mastercard, and Sequoia. If you are eager to tackle the most ambitious projects of your career, we invite you to join our dynamic team.What We ValueWe seek builders with a founder-like mindset who are eager to create a genuine impact, accelerate their learning, and take ownership of their work. You will bring strong expertise and innovative thinking, driven by our mission and operating principles. You excel in fast-paced environments, make informed decisions, and possess a natural curiosity to explore and innovate.A collaborative spirit and humility are essential, as you transform innovative ideas into real products and ensure execution from start to finish. Leveraging AI, you will enhance productivity and solve challenges efficiently. Join us to tackle complex, high-visibility problems alongside exceptional teammates and advance your career in shaping the future of global banking.About the TeamOur Product team at Airwallex is dedicated to crafting customer-centric solutions that enable businesses to operate seamlessly, anytime and anywhere. We blend technical expertise with a profound understanding of our customers' needs to design and deliver intuitive, scalable products. As a team, we thrive on collaboration and innovation, constantly pushing boundaries to create extraordinary product experiences.Your RoleAs a Senior Product Manager in the Developer Experience team, you will be pivotal in crafting a world-class experience for our global developer community. Your role will involve identifying and implementing elegant solutions that simplify the complex environment developers work in, ultimately enhancing their ability to succeed.

About the TeamAt DoorDash, we are on a transformative journey to redefine local commerce. Since our inception in 2013, we've rapidly ascended to become the premier food delivery platform in the United States, and this is only the beginning. As we broaden our horizons beyond restaurants and deepen our engagement in local commerce, we stand at a crucial juncture in enhancing our product experience to unprecedented levels.Our customers are at the heart of everything we create. We understand that outstanding customer experiences are intrinsically linked to sustainable business success. Design is pivotal in shaping that future, acting as a strategic partner in cross-functional product development, ensuring we deliver high-quality, impactful experiences at scale.About the RoleWe are seeking a Senior Design Manager to helm the Discovery design team within our Consumer product division. You will oversee fundamental app interfaces within Discovery — a vital component of the seamless journey that millions of customers engage with daily. You will establish robust principles and design governance to steer teams as they build upon these core experiences, while driving the ongoing evolution of the DoorDash app as we delve further into local commerce.This role reports to the Head of Consumer Design within our Product Design organization.You’re Excited About This Opportunity Because You Will…Define and articulate a visionary roadmap for Discovery, elevating the consumer app into a benchmark experience.Lead substantial redesigns and transformative initiatives that significantly influence the business.Enhance the standards across visual design, motion, interaction, and systems thinking.Simplify complex marketplace challenges into intuitive, user-friendly experiences.Guide and mentor designers in areas of craft, strategy, and leadership.Navigate ambiguity, organizational change, and complexity with resilience and optimism.Champion quality, ensuring we deliver polished, world-class experiences.

As a Product Manager for Consumer Applications at Hive, you will engage collaboratively with diverse teams to define product requirements and oversee the seamless implementation of our innovative AI solutions. Your leadership will bridge the gap between our Machine Learning, Backend, Frontend, and UI/UX teams, ensuring that Hive’s cutting-edge AI technologies are effectively delivered to consumers. This role is vital in driving Hive’s expansion in the consumer application space, acting as the key liaison between our customers and development teams as we launch and refine new features.

Are you passionate about creating innovative mobile solutions that enhance the consumer experience? Join Grow Therapy as a Staff Product Manager for Consumer Mobile, where you will lead the development of mobile products that empower users and drive engagement. In this role, you will collaborate with cross-functional teams to define the product vision, strategy, and roadmap, ensuring our mobile offerings meet the needs of our consumers.

Role Overview GoodLeap is hiring a Staff Product Manager to guide the development of its consumer card product. This role shapes the product vision, strategy, and roadmap in close partnership with teams across the company. The focus: build solutions that support GoodLeap’s mission of sustainable financing. Key Responsibilities Define and refine the product vision for the consumer card offering Develop and maintain a clear product strategy and roadmap Work closely with engineering, design, and other teams to deliver features and improvements Ensure all efforts align with GoodLeap’s commitment to sustainable finance Location San Francisco, CA

Join Quizlet as a Principal Software Engineer to revolutionize the way consumers interact with educational content. In this pivotal role, you will leverage your extensive software engineering experience to design and implement innovative solutions that enhance user experiences. Collaborate with a dynamic team of engineers and product managers to drive product vision and execution.

Join Handshake as a Staff Software Engineer focused on enhancing consumer experience. In this pivotal role, you'll leverage your expertise to design and develop innovative software solutions that elevate user engagement and satisfaction. Collaborate closely with cross-functional teams to implement best practices and ensure a seamless user journey across all platforms.

As a Product Manager focusing on Core Product Experiences at Abridge, you will play a pivotal role in shaping the future of our innovative solutions. Collaborating closely with cross-functional teams, you will drive the development and enhancement of our core product features, ensuring that they meet the evolving needs of our users. Your strategic insights and user-centric approach will help us deliver exceptional experiences that stand out in the marketplace.

Join Discord as a Senior Product Design Manager, focusing on enhancing the experience for both players and developers. In this pivotal role, you will lead a talented design team, crafting innovative solutions that empower our community while fostering a collaborative and engaging environment. Your expertise will guide the design strategy and execution, ensuring our platform remains user-centric and forward-thinking.

Join our innovative team at Harvey as a Staff Product Manager, focusing on the Embedded Experience. In this pivotal role, you will drive the strategy and execution of product initiatives that enhance our embedded solutions. Collaborate with cross-functional teams to deliver exceptional user experiences and meet market demands.

Role Overview Discord is hiring a Staff Product Manager, Safety Experience, based in the San Francisco Bay Area. This role centers on building and refining safety features that help keep users secure while fostering an engaging community. What You Will Do Lead the development and improvement of safety-related product features Work closely with teams across engineering, design, and other disciplines to shape product vision and strategy Use data and user insights to guide decisions and evolve safety protocols