Senior Partner Success Manager

At Via, we're on a mission to revolutionize global transportation through innovative technology. Our ambitions extend from enhancing individual daily commutes to significantly reducing our collective environmental impact. As a Senior Partner Success Manager, you will represent Via to our partners, playing a pivotal role both internally and externally. Your primary responsibility will be to cultivate meaningful, long-lasting relationships with our partners, transforming these connections into sustainable revenue growth opportunities. You'll act as a trusted advisor, offering strategic insights on operational, market-entry, and product-related challenges, while also advocating for our partners within Via to promote the expansion of their services.

At Via, we are revolutionizing transportation on a global scale. Our mission is to enhance daily commutes and minimize the environmental impact of travel — and we have ambitious goals to achieve.As our new Partner Success Manager, you will be the primary representative of Via for our partners, both internally and externally. In this dynamic and impactful role, you will forge authentic and sustainable relationships with our partners, transforming these connections into avenues for long-term revenue growth. You will act as a trusted advisor, offering strategic insights on operational, go-to-market, and product matters. In parallel, you will advocate for our partners within Via, pushing for innovative products and capabilities to expand their service offerings.

Role Overview AirGarage is looking for a Partner Success Manager focused on the North Region. This role can be based in San Francisco or remote within the United States. The main goal: support and grow relationships with partners using AirGarage’s parking solutions. What You Will Do Onboard new partners, guiding them through setup and early adoption. Provide ongoing support to ensure partners get the most from AirGarage’s services. Spot opportunities for growth and increased value within existing partnerships. Work with internal teams to improve the partner experience and keep efforts aligned with company goals. Location This position is open to candidates in San Francisco or remote across the United States.

As the Director of Partner Success at Anthropic, you will be instrumental in shaping and enhancing our partner relationships. Your primary focus will be to ensure that our partners achieve their desired outcomes while using our innovative AI solutions. You will lead a dedicated team, driving growth, engagement, and long-term success through strategic insights and collaborative efforts.In this role, you will establish key performance indicators, analyze partner feedback, and implement best practices to optimize our partner programs. Your ability to build strong relationships and foster a culture of success will be crucial in delivering exceptional value to our partners.

Join Revi and be part of a transformative journey in retail! At Revi, we're reshaping the future of brick-and-mortar shopping, blending the digital and physical worlds. Following the evolution from Web 1.0 to Web 2.0, we are now pioneering Web 3.0, where online experiences will redefine in-store interactions.We provide an innovative in-store digital platform that enables businesses to forge lasting relationships with their customers while enhancing the shopping experience. Our beautifully designed self-ordering system allows consumers to seamlessly buy, pay, and earn rewards—all while providing valuable data insights to improve operations.With new Series A funding from top Silicon Valley investors, we are poised for significant growth. This is an exciting time to join a collaborative team dedicated to making a difference in the retail landscape!As a Partner Success Manager, you will directly influence our growth by engaging strategically with partners, ensuring retention, and facilitating transactions. You will champion partner success initiatives and collaborate with leadership and product teams to optimize our platform.

Join Our Mission at CheckAt Check, we simplify the process of paying people. Our goal extends beyond building our own business; we are committed to cultivating payroll businesses alongside each of our partners. As pioneers of embedded payroll, we are reshaping the way people are compensated, facilitating the launch, growth, and success of payroll enterprises. Discover our journey | Listen to our story.Check goes beyond mere API infrastructure; we are a launchpad for establishing and scaling payroll ventures.Our TeamThe payroll landscape is flawed. Join us in our mission to fix it! At Check, you will apply your creative problem-solving skills, critical thinking, and resilience to influence every business we develop. We view challenges and tasks as opportunities to contribute to our collective success; we embrace the unique strengths that each member brings, transcending traditional role limitations.If you're eager to roll up your sleeves and transform the payroll industry, let's simplify the intricate, make a tangible impact, and forge a brighter future for businesses of every size.As a Partner Success Manager, you will play a pivotal role in safeguarding and expanding Check’s revenue through meticulous partner management. You will act as the General Manager for a select portfolio of 5-10 high-priority partners, establishing and nurturing ongoing communication while delivering proactive internal reporting on their status.We expect our team members to take initiative and operate with a high level of autonomy while sharing insights and knowledge transparently with peers and stakeholders. You will collaborate closely with various internal and external teams, including Sales, R&D, Marketing, and Enablement. Together, you will identify trends, mitigate risks, and seize opportunities, executing targets with unwavering focus and precision.Ideal candidates are determined, goal-oriented, and possess experience in developing comprehensive plans with partners or customers. You should excel in prioritizing tasks ruthlessly and feel comfortable navigating both technical and commercially intricate environments.

Join Our Mission at CheckAt Check, we simplify the process of paying people. Our vision extends beyond merely developing our business; we are committed to building payroll businesses alongside each of our partners. As pioneers in embedded payroll, we are transforming the way individuals receive their pay, facilitating the launch, growth, and success of payroll businesses. Discover our journey | Listen here.Check represents much more than just API infrastructure; we are a launchpad for developing and scaling payroll enterprises.About Our TeamPayroll systems are in need of reform, and we invite you to join a team as passionate about making a difference as you are! At Check, you will engage in creative problem-solving, critical thinking, and resilience to influence every business we collaborate with. We perceive challenges as opportunities to contribute to impactful solutions, prioritizing the distinctive strengths and value each team member brings to our mission.Join us if you're ready to dive in and revolutionize payroll. Together, we will simplify complexity, create tangible impacts, and build a brighter future for businesses of all sizes.As a Partner Success Manager, your role will be to safeguard and expand Check’s revenue through meticulous partner management. You'll act as the General Manager for a selected portfolio of 5-10 high-priority partners, fostering relationships by establishing consistent communication and providing internal updates on their status.We expect our team to be proactive and take ownership in their roles, sharing information and insights regularly with peers and stakeholders. You will collaborate closely with various internal and external teams, including Sales, R&D, Marketing, Enablement, among others. Together, you will uncover trends, assess risks, and seize opportunities, executing targets with determination and precision.The ideal candidate for this position is tenacious, goal-oriented, and possesses experience in formulating detailed plans with partners or clients. You should excel at prioritization and feel comfortable navigating complex technical and commercial environments.Your Responsibilities Will Include:Overseeing all phases of the post-sales partner lifecycle, including ownership of targets, renewal negotiations, and account management.Establishing trust with our partners and cultivating deep relationships to ensure mutual success.

Join Ramp as the Manager of Partner Success Strategy & Operations, where you'll play a pivotal role in enhancing our partner relationships and operational effectiveness. In this dynamic position, you will lead a team dedicated to optimizing partner experiences, driving strategic initiatives, and ensuring successful implementation of partnership strategies that align with Ramp's goals.

Join Revi in Revolutionizing Retail! At Revi, we envision a future where brick-and-mortar retail thrives through a seamless blend of digital and physical shopping experiences. As technology advances, we are at the forefront of this evolution, creating a hybrid purchasing landscape where every transaction carries a digital identity, fostering deeper relationships and engagement.While many brands are digitizing parts of their customer journey, Revi aims to unify the entire physical purchase experience, empowering small businesses to compete on a global stage. We leverage data, AI, and consumer engagement strategies to enhance profitability, operational efficiency, and customer loyalty—all within our unique ecosystem.Backed by leading Silicon Valley investors, Revi is poised to dominate a multi-billion-dollar market.Why You Should Choose Revi? • Collaborate closely with the CEO and executive team as a strategic partner.• Play a vital role in a rapidly growing startup.• Shape the company culture, hiring practices, systems design, and processes.• Enjoy limitless opportunities for personal and professional development.• Work with a mission-driven team that values innovation, hard work, and impactful results.• Be a key player in the AI-driven transformation of the retail and restaurant sectors.Your Role as Director of Partner Success ‍‍In the position of Director of Partner Success & Support, you will design and oversee the entire post-sales journey, which includes onboarding, adoption, optimization, support, and long-term retention. You will be responsible for the operational framework of these teams, ensuring they operate with an AI-first mentality, integrating automation, AI agents, analytics, and intelligent workflows at every stage of the partner experience. This crucial role reports directly to the CEO and is essential for Revi's growth.

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA

At NiCE Systems, we continuously push the boundaries of what's possible. We are driven by ambition, innovation, and a commitment to winning. Our high standards propel us to achieve extraordinary results. If you share our passion and ambition, we invite you to explore an unparalleled career opportunity that will ignite your potential.What does the role entail?The Director of Global Partner Success – GSI/BPO oversees a global team of Partner Success Managers and Implementation Engineers focused on our Global System Integrator (GSI) and Business Process Outsourcing (BPO) partners. This pivotal role is instrumental in driving strategic success, ensuring a cohesive partner experience across the globe, and cultivating robust, trusted relationships with our large enterprise partners. The Director will serve as a senior advocate for partners and a cross-functional leader, collaborating with teams across regions to meet shared objectives and deliver exceptional results.Your Impact:Global Leadership & Team DevelopmentLead, mentor, and empower a global team of Partner Success Managers and Implementation Engineers dedicated to GSI and BPO partners.Set clear performance expectations, metrics for success, and scalable operational frameworks across regions.Encourage alignment, collaboration, and best practice sharing within a diverse, multinational team.Strategic Partner Success ManagementOversee strategic partner engagements to ensure adoption, expansion, and realization of long-term value.Guide the creation of global partner success strategies tailored to the specific needs and business models of GSI and BPO partners.Proactively identify challenges, eliminate obstacles, and guarantee consistent, high-quality support for partners worldwide.Senior Relationship ManagementBuild and enhance relationships with senior-level executives at key GSI and BPO client organizations.Present strategic updates, partner success metrics, and impactful recommendations to executives, fostering clarity and informed decision-making.Act as a trusted advisor in executive business reviews and critical strategic initiatives.Represent the Partner Success function in global forums and partner planning discussions.

Join DoorDash for Business as a Senior Enterprise Onboarding Partner, where you will play a crucial role in guiding our enterprise clients through a seamless onboarding experience. This dynamic position is ideal for someone with a passion for customer success and a proven track record in onboarding and account management.

Okta secures digital identities for both people and AI, building trusted infrastructure that helps organizations address evolving security needs. The company’s mission focuses on solving complex challenges and supporting customers as they adopt new technologies. The Customer First division brings together Identity and Access Management experts who help customers get the most from the Okta IAM platform. This team works to ensure effective adoption, scalability, and agility, aiming for strong returns and long-term success. Role overview The Principal Delivery Success Manager leads and develops Okta’s partners, reporting to the Manager of Partner Delivery Success. This role strengthens partner delivery capabilities within a specific product domain and regional partner portfolio. Key responsibilities include developing partner capabilities, validating readiness for go-live, and overseeing delivery processes for Okta solutions. Acting as the main operational leader for partners, the Principal Delivery Success Manager guides them through Okta’s Service Delivery Partner maturity model to ensure high-quality implementations for every customer. This position collaborates closely with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining high implementation standards. What you will do Develop and improve delivery capabilities within the assigned partner portfolio. Guide partners through the Service Delivery Partner maturity model. Identify gaps in specialization and recommend training paths. Support partners as they pursue product specializations, including OWI, Auth0, and Workflows. Encourage partners to pursue certifications and skill development. Review and validate partner go-live submissions. Classify deployments by complexity: Standard, Advanced, or Strategic. Ensure deployments meet Okta’s delivery standards. Gather and analyze feedback from Professional Services and customers. Locations Bellevue, Washington; Chicago, Illinois; New York, New York; San Francisco, California; Washington, DC

Role Overview Front Careers is looking for a Senior Customer Success Manager based in San Francisco, CA. This role focuses on helping clients reach their goals and get the most out of our services. The position calls for a seasoned customer success leader who can shape and execute strategies that increase satisfaction, strengthen relationships, and support retention. What You Will Do Lead and mentor a team of customer success professionals Work closely with teams across the company to align on customer needs and solutions Analyze customer data to improve the client experience and optimize their journey Oversee onboarding for new clients and provide ongoing support as they grow with us

PagerDuty (NYSE: PD) is at the forefront of Digital Operations Management, empowering organizations of all sizes to ensure a flawless digital experience for their customers consistently. With PagerDuty, teams can swiftly identify issues and leverage real-time insights to bring together the right stakeholders for faster problem resolution and future prevention. Over 13,000 organizations, including 60 of the Fortune 100, trust us to drive success in Digital Transformation, Cloud Migration, and DevOps Modernization. Our esteemed clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. We are rapidly expanding our platform, harnessing AI/ML and Automation to increase adoption across Development, IT, Customer Service, Security, and various other teams within organizations.The Senior Principal Customer Success Manager plays a vital role in engaging with key stakeholders at customer organizations, building and nurturing robust relationships to accelerate their digital transformation journey. The ideal candidate will possess the qualifications outlined below and be open to traveling up to 25% of their time for in-person customer engagements. Customer Success Managers will work closely with clients of varying market segments, sizes, solution complexities, and lifecycle stages, tailoring their approach based on specific customer needs.

Okta builds secure, neutral identity infrastructure designed to support organizations as they navigate both AI and human collaboration. The company’s mission is to help customers move forward safely and confidently through complex technology changes. Okta values people who enjoy tackling meaningful challenges and want their work to have real impact. The Customer First team brings together Identity and Access Management experts dedicated to helping clients maximize the value of the Okta IAM platform. This group focuses on driving adoption, scalability, and ongoing success, making identity management more accessible and effective for customers. Role overview The Senior Delivery Success Manager works under the Manager of Partner Delivery Success. This role leads and develops Okta’s service delivery partners, ensuring they are prepared to deliver Okta solutions effectively for clients. What you will do Strengthen partner delivery capabilities within a specific product area and assigned regional partner portfolio Provide service delivery partners with the skills and resources needed to deploy Okta solutions successfully Monitor and support capability development, go-live validation, and delivery quality for partners Guide partners through the Service Delivery Partner maturity model to promote high-quality implementations Work closely with Professional Services, Alliances, Sales, and Enablement teams to expand partner-led delivery while upholding strong implementation standards Locations This position is available in Bellevue, WA; Chicago, IL; New York, NY; San Francisco, CA; and Washington, DC.

Join Cloudflare as a Senior Manager, Partner Services APJC, where you will lead our partner relationship initiatives across the Asia-Pacific and Japan regions. In this pivotal role, you will be responsible for enhancing partner engagement, driving partner success, and ensuring alignment with Cloudflare's strategic goals. Your leadership will help cultivate a robust partner ecosystem that supports mutual growth and innovation.

At Ripple Labs Inc., we are pioneering a future where value transfer is as seamless as information exchange. Our ambitious vision is already becoming a reality. Through innovative cryptocurrency solutions tailored for financial institutions, businesses, governments, and developers, we are transforming the global financial landscape and fostering economic equity and opportunity for individuals across the globe. Join a passionate team where you can thrive, enhance your skills, and make a meaningful impact.If you aspire to witness your contributions firsthand and unlock extraordinary career development prospects, come aboard as we create tangible value in the real world.THE ROLE:The Senior Manager of Customer Success is integral to Ripple, responsible for driving revenue growth and product adoption within our customer ecosystem. This role will emphasize strengthening customer relationships by scaling payment volumes, implementing our custody solutions, and identifying opportunities for cross-selling Ripple’s suite of enterprise-grade products.KEY RESPONSIBILITIES:Develop a thorough understanding of each customer’s technical infrastructure, organizational structure, decision-making processes, ambitions, and needs.Act as a trusted advisor and advocate for Ripple, empowering customers to harness Ripple’s full potential and contribute to the creation of innovative solutions.Conduct financial, business, and value analyses, demonstrating the ability to interpret and assess key financial objectives (e.g., cost reductions, revenue growth).Identify upselling and cross-selling opportunities, guiding them towards successful deal closure while collaborating with cross-functional teams.Lead strategic initiatives while working closely with various teams (Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal) to creatively resolve complex challenges unique to each client.Gather and relay customer and market feedback concerning Ripple’s value proposition, ensuring it is communicated effectively across the organization.Champion and advocate for internal process enhancements within Ripple.QUALIFICATIONS:Fluency in English; proficiency in Spanish is a plus.10+ years of experience in customer-facing roles within financial institutions or FinTech/crypto organizations.Proven expertise in managing multiple stakeholders in complex environments.Demonstrated success in navigating upsell and cross-sell opportunities.

FieldAI is at the forefront of revolutionizing the interaction between robots and the real world. Our mission is to develop risk-aware, reliable, field-ready AI systems that tackle some of the most challenging problems in robotics, thereby unlocking the full potential of embodied intelligence. Rather than depending solely on off-the-shelf solutions or transformer-only architectures, we adopt a pragmatic approach that fuses cutting-edge research with real-world application. Our solutions are currently implemented on a global scale, and we continually enhance performance through rapid iterations driven by actual field usage. Based in San Francisco, our dedicated team is focused on delivering FieldAI’s innovative technology to our customers through effective sales, customer success initiatives, and solutions engineering. We work closely with clients to comprehend their operational requirements, translate real-world challenges into practical robotics solutions, and facilitate successful technology adoption in complex, unstructured environments.We are searching for a Senior Customer Success Manager who will take charge of strategic customer relationships within our construction sector accounts, ensuring the effective adoption of FieldAI’s technology in the field. This position blends relationship management, operational problem-solving, and cross-functional execution. You will be a trusted partner to our customers, guiding them through deployments, promoting technology adoption, resolving issues, and ensuring they derive measurable value from our robotics platform.This role is ideal for someone who thrives in fast-paced customer environments and is eager to play a pivotal role in scaling customer success at a pioneering robotics company. The ideal candidate will be invigorated by the prospect of establishing deep customer partnerships, tackling complex operational challenges, and serving as the voice of the customer internally as FieldAI expands its footprint in the construction market.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses in delivering exceptional customer experiences.Our flagship AI agent, Fin, stands as the most advanced customer service AI agent available, enabling businesses to provide round-the-clock, flawless customer service and fundamentally enhance their customer experiences. Fin seamlessly integrates with our Helpdesk to form the complete Intercom Customer Service Suite, offering AI-enhanced support for intricate and high-touch queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the standards for customer service. Guided by our core values, we constantly push boundaries, work with urgency and focus, and consistently deliver unparalleled value to our customers.What’s the Opportunity?Intercom is rapidly expanding its Partner Ecosystem, and the success of this growth hinges on our ability to efficiently and consistently train hundreds of partners. We are seeking a highly motivated Scaled Partner Enablement Program Manager to lead the comprehensive enablement content strategy, creation, and distribution for our entire partner network through digital channels. This role is crucial in ensuring partner readiness and growth, granting every partner, irrespective of tier or location, access to world-class learning resources across Sales, Technical, and Services competencies.What Will I Be Doing?Designing, developing, and maintaining high-quality enablement content and learning paths across the three core partner competency areas: Sales Enablement, Technical Enablement, and Services Enablement.Managing the Partner Learning Management System (LMS) and Partner Enablement Hub as primary delivery mechanisms, ensuring content remains current, intuitive, and engaging.Establishing and managing a scaled content calendar, collaborating with subject matter experts (SMEs) across Partner Management, Product Marketing, and GTM teams to translate complex information into digestible training modules.Owning and optimizing partner engagement metrics, including the number of partners completing modules, completion rates, and click-through rates (CTRs) on key assets to effectively demonstrate the impact of our scaled initiatives.Continuously auditing, updating, and retiring outdated content to uphold a high standard of content quality and partner experience.Reporting to the Senior Director of Enablement, providing regular updates on the performance of scaled programs and engagement analytics.What Skills Do I Need?5+ years of progressive experience in Enablement, Training, or a related field, with a strong focus on partner ecosystem development.Demonstrated ability to create engaging and effective training content.Experience with Learning Management Systems and digital content delivery.Strong analytical skills to assess partner engagement metrics and improve training initiatives.Excellent communication and collaboration skills, with experience working cross-functionally.