Senior Enterprise Customer Success Manager

Join our dynamic Enterprise team at Perplexity as a Senior Enterprise Customer Success Manager. In this pivotal role, you will lead the execution of onboarding and adoption strategies, ensuring exceptional service for our enterprise clientele. The ideal candidate will possess a solid background in technology, demonstrating a history of driving enterprise-level engagement, retention, and substantial growth.Collaboration is key; you will work closely with fellow team members, making strong communication skills essential. A proactive mindset and a tenacious spirit are prerequisites for success in this role. Your contributions will significantly impact expanding Perplexity's market presence and overall success.

Why Join Ivo?At Ivo, we recognize that contract negotiation can be a daunting and resource-intensive part of the contract lifecycle. Despite advancements, it remains challenging, reminiscent of past eras dominated by fax machines.Our innovative use of large language models is redefining contract negotiation, enabling us to tackle these challenges effectively and at scale. With a market-leading product and an impressive 85%+ trial win rate, we empower numerous top-tier companies globally to streamline their processes.Position Overview:We are on the lookout for a talented and passionate Enterprise Customer Success Manager with a strong SaaS background, specifically in customer success or account management. In this pivotal role, you will be instrumental in ensuring our customers extract the utmost value from our offerings. Your responsibilities will include onboarding new clients, providing ongoing support, and guiding them towards achieving their specific use cases and overarching business goals.

Why You Should Join UsAt Brex, we are revolutionizing business spending through our AI-powered platform. We empower companies to manage their spending confidently with integrated corporate cards, banking, and global payment solutions, complemented by intuitive software for travel and expenses. Our clientele ranges from burgeoning startups to established enterprises, including notable names like DoorDash, Flexport, and Compass, who rely on Brex to proactively oversee expenditures, cut costs, and enhance operational efficiency on a global scale.Joining Brex means pushing boundaries, challenging norms, and collaborating with some of the brightest minds in the industry. We are dedicated to fostering a diverse team and an inclusive culture, believing that your potential is only limited by the size of your aspirations. We provide the tools, resources, and support necessary for you to advance your career.Sales at BrexSales serve as the cornerstone of growth at Brex. Our mission is to attract new customers, deepen existing relationships, and drive the company’s financial success. With limitless territories and uncapped potential, your ambition defines your success. We celebrate our wins and reward outstanding performance. If you’re eager to sell a groundbreaking product and take ownership of your impact, this is the team for you.Your RoleAs a Senior Enterprise Customer Success Manager, you will act as a financial technology advisor to our largest clients, partnering with CFOs, Controllers, and finance operations teams to maximize the value they derive from Brex’s offerings. You will devise and implement account strategies tailored to each client's specific business objectives, ensuring high-impact results across their financial operations.Your responsibility will encompass the entire success lifecycle, from onboarding through renewal, utilizing product usage insights, fostering stakeholder engagement, and promoting cross-functional collaboration to enhance product adoption, reduce churn, and increase account value.Where You Will WorkThis position is based in our San Francisco office, where we embrace a hybrid work model that balances the energy of in-office collaboration with the flexibility of remote work. We require a minimum of two coordinated days in the office each week, specifically on Wednesdays and Thursdays. As an added benefit, you can enjoy up to four weeks of fully remote work each year!

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!

Role Overview Prolific is hiring an Enterprise Customer Success Manager for a hybrid role in San Francisco. This position focuses on helping enterprise clients reach their goals with Prolific’s solutions. The manager works closely with internal teams to support customer satisfaction and build lasting partnerships. What You Will Do Onboard new enterprise clients and guide them through initial setup Offer ongoing strategic advice tailored to each client’s needs Identify and pursue opportunities for upselling and cross-selling within existing accounts Collaborate with colleagues across departments to resolve client issues and ensure a smooth experience Who We’re Looking For Experience managing enterprise customer accounts Proactive approach to client relationships Strong interest in customer success and helping clients achieve results

As an Enterprise Customer Success Manager at Laurel, you will play a pivotal role in ensuring our enterprise clients achieve maximum value from our solutions. You will be the primary point of contact for key accounts, proactively managing relationships while identifying opportunities for growth and improvement.Your responsibilities will include developing and executing success plans tailored to each client’s needs, facilitating onboarding processes, and providing ongoing support. You will collaborate closely with cross-functional teams to ensure client satisfaction and retention.Join us to drive customer success and be part of a dynamic team dedicated to delivering exceptional service.

Why Choose Ivo?Contract negotiation remains one of the most challenging and resource-intensive aspects of the contract lifecycle, and while technology has advanced, the process has not seen sufficient improvement since the era of fax machines.With the advent of large language models, we now have the potential to address numerous contract negotiation challenges on a grand scale. Our product stands out in the market, boasting an impressive 85%+ head-to-head trial win rate and is already in use by some of the world’s leading enterprises.Position Overview:We are looking for a passionate and proficient Customer Success Manager with a solid background in SaaS, preferably in customer success or account management. This role is vital in ensuring our customers receive the utmost value from our offerings. Your responsibilities will include onboarding, providing support, and guiding customers towards achieving their use cases and business goals.Key Responsibilities:Customer Onboarding & Success Planning: Facilitate the onboarding journey and create customized success plans aligned with customer objectives.Customer Support & Issue Resolution: Serve as the main point of contact for customer queries, delivering swift and effective resolutions to optimize usage of our product.Account Ownership: Manage customer accounts to ensure long-term satisfaction and retention; act as the primary liaison for assigned accounts, overseeing all facets of their experience.Customer Education: Deliver product demonstrations, lead training sessions, and provide guidance on best practices to empower customers to become adept users of our solution.Product Advocacy & Business Reviews: Create and present valuable resources including support articles and customer documentation, and conduct regular business reviews to ensure ongoing success.Strategic Growth Support: Develop and execute recovery and customer success plans that highlight our product’s value, fostering renewals and upsells.Value Focused: Gain a comprehensive understanding of customer challenges and environments to effectively address their needs and deliver exceptional value.Trusted Advisor: Build and nurture relationships within your portfolio of customers, engaging regularly to provide guidance and support.

The climate crisis represents one of the most significant challenges of our era. At Overstory, we view this as an unparalleled opportunity for innovation. We are at the forefront of leveraging advanced technology to create a resilient electrical grid that supports thriving communities amid global changes.The electrical grid is fundamental to daily life, powering essential services such as hospitals, preserving food, and keeping communities connected. However, it faces increasing pressure from extreme weather, aging infrastructure, and rising wildfire risks. Consequently, the electric utility sector presents a critical opportunity to address climate change.One of the primary contributors to devastating wildfires and power outages is vegetation coming into contact with power lines.This is where Overstory steps in. Utilizing AI and state-of-the-art satellite imagery, we identify and prioritize vegetation hazards before they pose a threat. By providing utilities with essential analyses, we help mitigate outages, lower wildfire risks, and fast-track the transition to a safer, more resilient electrical grid.Our diverse team spans across the Americas and Europe, collaborating with utility partners worldwide. We are a group of outdoor enthusiasts, artists, athletes, and adventurers—representing 15 nationalities and united by a passion for tackling complex challenges, committing to climate action, and ensuring technology serves as a force for good.Join us in our mission to build a more sustainable world.The RoleAs an Enterprise Customer Success Manager at Overstory, you will cultivate deep, strategic relationships with our key customers, guiding them through delivery phases, driving organizational transformations, and managing contract renewals and expansions. By understanding both customer needs and the Overstory platform, your mission is to ensure our customers achieve measurable success.Time Zone/Location Requirement: San Francisco Bay Area/ PSTYour ResponsibilitiesOversee 1-3 of our most strategic accounts in California, acting as their primary contact and trusted advisor.Enhance and deepen relationships with key stakeholders, continuously assessing their evolving needs and what drives their organizational success.Coordinate with technical teams to ensure effective planning and timely, quality execution throughout the delivery season.Facilitate change management and encourage adoption by collaborating closely with customer teams to integrate Overstory into their workflows and build internal advocates.

Join Gorgias as an Enterprise Customer Success Manager where you will play a pivotal role in ensuring our enterprise customers achieve their desired outcomes using our platform. You will be responsible for building strong relationships, driving product adoption, and delivering exceptional service to our clients.

Join the Method TeamAt Method, we have revolutionized the way individuals connect with their financial accounts. Our innovative API integrates real-time liability connectivity with immediate payment execution, simplifying how users link their financial resources to various applications and services. Our efforts have enabled over 45 million users to securely connect more than 350 million liability accounts without credentials, processing over $2.5 billion in payments and saving millions in interest. Currently, one in three credit cards in the U.S. is part of the Method ecosystem, with prominent financial institutions like SoFi, Bilt, Cleo, Sezzle, Figure, and Aven leveraging our APIs to create extraordinary consumer experiences. We are a dynamic team of over 50 professionals located in Austin, San Francisco, New York City, and Washington D.C., and we are eager to build on our success with the support of our esteemed investors and advisors, including Andreessen Horowitz, Emergence Capital, Y Combinator, Avra, and Ardent. Learn more about us on our blog.Role OverviewWe are seeking an experienced Enterprise Customer Success Manager (CSM) to oversee the comprehensive post-sale relationship with some of Method’s most significant clients. You will play a vital role in driving a considerable portion of Method's revenue by managing implementation, usage ramp-up, and renewals simultaneously. The financial impact of your efforts is significant, as the difference between a customer reaching their projected ramp and falling short can translate into millions over the duration of a contract.This position necessitates a professional with a proven track record in managing complex multi-phase enterprise implementations, establishing executive-level relationships, and proactively identifying and mitigating risks to prevent churn. If you possess this background and are eager to thrive in a company with a truly differentiated product and compelling accounts, we encourage you to apply.Your ResponsibilitiesManage a portfolio of Method’s key enterprise clients, ensuring successful multi-phase implementations, usage increase, and contract renewals.Advance projects with exceptional organization and urgency, maintaining alignment among stakeholders and meeting deadlines.Cultivate and preserve executive relationships, translating customer strategies and business objectives into successful outcomes on Method’s platform.Anticipate risks and navigate challenges proactively to ensure accounts remain on track for expected growth and retention.Facilitate clear communication among both technical and non-technical audiences, assisting clients in leveraging Method’s offerings effectively.

Join Box, Inc. as an Enterprise Customer Success Manager II, where you will play a pivotal role in fostering relationships with our enterprise clients. You will be responsible for ensuring customer satisfaction, onboarding new clients, and driving product usage to maximize value. This position requires a proactive approach to problem-solving and a passion for helping customers succeed.

Join Airwallex as a Customer Success ManagerAt Airwallex, we are redefining the way global businesses conduct financial transactions. Our innovative, integrated payments and financial platform supports over 200,000 enterprises worldwide, including leading names like Brex, Rippling, Navan, Qantas, and SHEIN. By leveraging our advanced proprietary technology, we provide seamless solutions for business accounts, payments, spend management, and treasury services on a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals spans 26 offices globally. With a valuation of US$8 billion and strong backing from prominent investors like T. Rowe Price, Visa, and Mastercard, Airwallex is at the forefront of revolutionizing the global financial landscape. If you’re eager to make a significant impact in your career, we invite you to join us.Your ImpactAs a Customer Success Manager, you will play a pivotal role in our Enterprise Business team, collaborating with our commercial team to support Enterprise clients through implementation, go-live, and ongoing service phases. Your expertise will help us enhance client satisfaction and drive growth as we expand our presence in North America.

About the RoleGoodData is in search of a dynamic and skilled Enterprise Customer Success Manager to enhance our team!In this pivotal role, you will deliver strategic value to our most significant clients. You will cultivate robust relationships with enterprise customers, guiding them through intricate analytics applications and assisting them in leveraging AI through our cutting-edge platform.As a trusted advisor, your collaboration will span across Sales, Product, Engineering, and Professional Services, ensuring that GoodData's solutions align seamlessly with customer business goals. This high-impact role will empower you to take charge of strategic outcomes—from adoption to growth—for a selected portfolio of key enterprise accounts.This is a remarkable opportunity for a proactive self-starter who flourishes in a fast-paced setting and is passionate about the convergence of analytics, AI, and customer success.Our hybrid work model requires three days a week in our downtown San Francisco office.

Join the Gorgias team as an Enterprise Customer Success Manager for Named Accounts, where you will play a pivotal role in ensuring our enterprise clients achieve their goals through our platform. Your expertise will help build long-lasting relationships, driving customer satisfaction and retention. You will work closely with cross-functional teams to provide tailored solutions and insights to our clients, ensuring they maximize the value of our services.

About CheckrCheckr is revolutionizing the data landscape to facilitate safe and equitable decision-making. Since our inception in 2014, we have developed cutting-edge technology and a robust data platform that empowers clients to evaluate risk, ensure compliance, and cultivate trustworthy workplaces and communities. With a clientele exceeding 100,000, including industry leaders such as DoorDash, Coinbase, Lyft, Instacart, and Airtable, we are committed to innovative solutions that enhance our mission. We are proud to be recognized on the Forbes Cloud 100 2025 List and to be named a Y Combinator 2024 Breakthrough Company.We are in search of an energetic Enterprise Customer Success Manager to become part of the Truework team. Our CSMs make a significant impact by delivering a premium customer experience, managing key accounts to drive high retention rates, customer satisfaction, full product adoption, and identify new growth opportunities. The primary objective of our Truework CSMs is to ensure that we meet and exceed our customers' expectations, facilitating their achievement of organizational goals through our solutions. This role is ideal for an experienced Customer Success Manager with a meticulous attention to detail and a proven track record in nurturing high-value, enduring relationships with Enterprise clients. The ideal candidate is articulate, credible, and driven by metrics.

Join the Mintlify Team!At Mintlify, we're dedicated to empowering builders with our innovative documentation platform.Broad Impact: Our platform caters to over 100 million developers annually, providing documentation services for more than 18,000 companies, including industry leaders like Anthropic, Microsoft, PayPal, Spotify, and Coinbase.Dynamic Environment: With a compact team of fewer than 50 members, supported by $22 million in funding, each new hire plays a pivotal role in steering our growth and impact.Culture of Innovation: We embrace a culture that prioritizes learning velocity, resilience, and diverse personalities.We are positioned for rapid growth and are eager to align our value with our expanding team.Role OverviewAs an Enterprise Customer Success Manager, you will be at the forefront of managing strategic relationships and ensuring customer retention for our most valuable enterprise accounts. Your mission will be to foster adoption, enhance customer experiences, and establish yourself as a trusted advisor to renowned technology firms.This position demands exceptional relationship-building skills, business acumen, and experience in managing complex stakeholder dynamics within enterprise environments. You will transition from reactive account management to proactive partnerships that yield measurable business success.Key ResponsibilitiesManage a portfolio of enterprise customersConduct regular check-ins and quarterly reviews with key stakeholdersDevelop relationships with decision-makers and technical leadersCreate comprehensive account maps that span multiple functions and teamsDrive cross-departmental initiatives and adoption strategiesIdentify and cultivate growth opportunities based on customer usage and needsCollaborate with the sales team on strategic account planning and expansionImplement proactive retention strategies for at-risk clientsDevelop processes for onboarding, adoption, renewals, and expansionsMaintain customer health metrics and reporting

At Comulate, we are revolutionizing the insurance back office through innovative AI solutions. Our cutting-edge platform streamlines costly and time-consuming accounting processes, paving the way to unlock billions in inefficiencies within manual insurance operations.Recently, we celebrated our successful Series B funding round, led by BOND & Workday, marking a significant milestone in our record growth and ambitious expansion plans.Why Join Us?Experience unprecedented growth, achieving an impressive 8-figure ARR within just three years, placing us in the 95th+ percentile for startup growth.Benefit from a strong product-market fit, as our users rave about our platform, calling it “the best thing since sliced bread” and “life-changing”.Join our agile, skilled team that is crafting category-defining products for both large public and private enterprises, delivering 7-figure ROI and ensuring a cash-flow positive operation.Be part of our bold initiatives to capture market opportunities with a highly engaged customer base and an exciting pipeline of new clients.Contribute to our vision as we are in the early stages of deploying AI into core workflows across the insurance sector, harnessing immense potential.About the RoleWe are looking for an Enterprise Customer Success Manager to join our dynamic customer operations team in San Francisco, focusing on maximizing customer success post-sale.Your ResponsibilitiesAct as the primary liaison for customers throughout their post-sale journey, overseeing implementation, onboarding, training, scaling, and growth.Foster meaningful relationships with key customer advocates, establishing yourself as a trusted advisor and product expert.Represent the voice of the customer internally, collaborating with product, sales, and support teams to address challenges and enhance our offerings.

Role overview The Senior Account Manager, Enterprise at Braze manages and grows relationships with major enterprise clients in San Francisco. This position centers on supporting organizations that rely on Braze’s customer engagement platform, focusing on both partnership development and account growth. What you will do Oversee key enterprise accounts and build strong partnerships with client stakeholders. Identify ways to expand account value and deepen engagement with clients. Work alongside cross-functional teams to create solutions that fit each client’s needs. Act as a trusted advisor, guiding clients through their experience with Braze and supporting their business goals. Champion customer satisfaction and help clients maximize the value of the Braze platform. Requirements Experience managing large enterprise accounts in a technology or SaaS setting. Strong strategic thinking and understanding of enterprise business challenges. Ability to collaborate across teams to deliver solutions focused on client needs. Clear communication and relationship-building skills.

Join Dealpath as a Customer Success Manager for our Enterprise segment and play a pivotal role in ensuring our clients achieve their business goals through our innovative software solutions. In this dynamic position, you will lead client onboarding, provide strategic guidance, and foster long-term relationships with key stakeholders.Your expertise in customer engagement and problem-solving will empower you to deliver exceptional service while driving product adoption and satisfaction. You will collaborate closely with cross-functional teams to enhance the user experience and contribute to our mission of transforming real estate investment management.

The future of AI — whether in training or evaluation, classical ML or agentic workflows — starts with high-quality data.At HumanSignal, we’re developing a cutting-edge platform that facilitates the creation, curation, and evaluation of high-quality datasets. Our tools are utilized by top AI teams to ensure that models are built on genuine data, devoid of noise, from fine-tuning foundation models to validating agent behaviors in real-world applications.Our flagship open-source product, Label Studio, has emerged as the de facto standard for data labeling and evaluation across diverse modalities—ranging from text and images to time series and environments with agents. With over 250,000 active users and hundreds of millions of labeled samples, it stands as the most widely adopted open-source solution for teams dedicated to building AI systems.Label Studio Enterprise enhances this success with robust security, collaboration, and scalability features essential for mission-critical AI pipelines — supporting everything from model training datasets to evaluation test sets and continuous feedback loops. We began our journey before foundation models became mainstream and are now accelerating our efforts as AI transforms the world. If you’re eager to assist leading AI teams in building smarter, more accurate systems, we’d love to connect.About the Opportunity:We are seeking a technically adept Customer Success Manager with experience in, or close collaboration with, data science and machine learning teams—particularly those who have hands-on experience with data annotation. In this role, you will assist our enterprise clients in operationalizing labeling workflows, integrating Label Studio into their ML pipelines, and enhancing model performance through superior training data.As an early member of the Customer Success team, you will play a pivotal role in shaping our engagement strategy, aiding customers in scaling their operations, and providing valuable insights to influence product development based on your technical experience.