Senior Engineering Manager - Customer Experience Intelligence (CXI)

As a Senior Engineering Manager specializing in Customer Experience Intelligence (CXI) at Databricks, you will lead a dynamic team of engineers in enhancing customer interactions through innovative data solutions. Your role will involve developing strategies that transform customer feedback into actionable insights, ultimately driving customer satisfaction and loyalty.

Join our dynamic team at Databricks as a Senior Software Engineer specializing in Customer Experience Intelligence (CXI). In this role, you will be at the forefront of shaping and enhancing customer interactions through innovative software solutions. Your expertise will drive the development of tools that empower our clients to leverage data for superior customer engagement.

Whatnot is hiring an Engineering Manager focused on Customer Experience in San Francisco, CA. This position leads a team working to improve every stage of the customer journey. Role overview This role centers on guiding engineers as they build and refine technology to support customer needs. The team’s work aims to boost user satisfaction and make interactions with Whatnot more seamless. What you will do Lead and mentor a group of engineers dedicated to customer experience projects Drive technical solutions that improve how customers interact with the platform Shape and influence customer experience strategy to align with business objectives Ensure engineering efforts support both user satisfaction and company goals Impact Your leadership will help define how technology supports customers at Whatnot. The work done by this team directly affects customer satisfaction and the company’s ability to meet its objectives.

Join our dynamic team at Allspice as a Customer Experience Engineer, where you'll play a pivotal role in enhancing customer interactions and satisfaction. In this position, you will utilize your technical skills to optimize our customer experience platforms, ensuring seamless integration and functionality. Your insights and innovative approaches will help shape the future of our customer engagement strategies.

About the Role elvespeed is looking for a Customer Experience Manager based in San Francisco, California. This role focuses on improving every stage of the customer journey. The goal: make sure customers have a positive experience with elvespeed’s products and services. What You Will Do Lead projects and initiatives to improve customer satisfaction Spot opportunities to enhance the customer journey Develop and implement solutions that address customer needs Work proactively to identify and resolve pain points

About Matter IntelligenceMatter Intelligence is pioneering the future of vision AI by integrating a groundbreaking sensor capable of perceiving molecular chemistry, temperature, and 3D shapes with a Large World Model—our sophisticated intelligence engine tailored for the physical realm. This innovative system transcends mere visual perception; it comprehensively understands everything from a single pixel. We term this as Superintelligent Vision.Our distinguished team has contributed technologies to Mars missions for NASA/JPL, co-established and led infrastructure initiatives for OpenAI, developed advanced sensors for U.S. Defense, and created fundamental algorithms for spectral and 3D imaging. Together, we are committed to establishing the next frontier for vision and intelligence in the physical world.About the RoleAt Matter, we are developing technology that sits at the intersection of hardware, AI, and Earth observation. This position is uniquely positioned between Engineering and Operations.As the inaugural hire in this role, you will collaborate closely with various teams across Matter, including sensor engineers, ML researchers, satellite systems designers, sales, and leadership. Your primary responsibility will be to understand their workflows, pinpoint opportunities where intelligent agents can condense hours of work into mere seconds, and design these solutions. One week you might be crafting a multi-agent workflow for automating competitive intelligence tracking, and the next, you could be developing an internal tool that provides the hardware team with instant access to five different documentation systems. You will take ownership of challenges from discovery through deployment and continuous iteration.This position is not suited for individuals who prefer to follow a ticket queue. It is tailored for a developer with robust computer science fundamentals who can work autonomously, build trust within a demanding organization, and deliver production-grade agents that are essential to our operations.Key ResponsibilitiesAgent Development & EngineeringDesign, develop, test, and maintain production-quality AI agents and tools utilizing contemporary frameworks and APIs.Architect robust, secure, observable, and maintainable agentic systems.Create AI-native user experience patterns that facilitate seamless adoption: including human-in-the-loop checkpoints, auditability, graceful failure/rollback, and feedback mechanisms.Choose and integrate suitable tools, memory systems, and retrieval strategies tailored to each agent's specific use case.Produce clean, well-documented, version-controlled code, setting the standard for quality.Product Discovery & RequirementsEngage with stakeholders to gather requirements and translate them into effective AI solutions.

Join Whatnot, a dynamic platform revolutionizing the way collectors connect and trade. We are seeking a passionate Software Engineer focused on Customer Experience to enhance our user interface and optimize our customer interactions. In this role, you will collaborate with cross-functional teams to design and implement scalable solutions, ensuring a seamless experience for our users.

Join Whatnot, a vibrant and innovative platform revolutionizing the way people buy and sell collectibles and unique items. As a Software Engineer specializing in Customer Experience (CX), you will play a crucial role in enhancing our user interfaces and overall customer satisfaction. Your expertise in software development will help us deliver exceptional experiences to our users, ensuring they feel engaged and valued throughout their journey on our platform.

Join Figma as an Onboarding Manager, where you will play a pivotal role in enhancing the customer journey. Your primary responsibility will be to guide new users through the onboarding process, ensuring they receive the best start possible with our product.You will collaborate closely with cross-functional teams to develop engaging onboarding programs that resonate with our customers, helping them achieve their goals effectively and efficiently. Your innovative strategies will not only enhance user satisfaction but also contribute to overall customer retention.

Join Cloudflare as a Senior Product Manager focusing on Adaptive Intelligence. In this pivotal role, you will lead the development and enhancement of our cutting-edge products that leverage advanced AI capabilities. Collaborate with cross-functional teams to drive product strategy and execution, ensuring we meet our customers' evolving needs.

At Ripple, we are pioneering a revolutionary approach to financial transactions, making value transfer as seamless and instantaneous as information exchange. Our innovative crypto solutions empower financial institutions, businesses, governments, and developers, striving to enhance the global financial landscape and promote equitable economic opportunities worldwide. Join us in creating real-world value while advancing your career alongside a supportive team.If you are eager to make an impact and explore exceptional career advancement opportunities, we invite you to join our mission.THE ROLE:We are seeking a Senior Manager of Competitive Intelligence to ensure Ripple’s leadership and teams stay informed about industry trends and market shifts. Reporting to the Senior Vice President of Strategic Initiatives, you will collaborate across Ripple to provide timely information, in-depth analysis, and actionable insights that contextualize market developments. Your insights will be crucial for shaping our strategic direction, product planning, partnership focus, and investment strategies.YOUR RESPONSIBILITIES:Synthesize insights from technological, regulatory, and business perspectives to create impactful analyses that inform Ripple’s strategic approaches.Evaluate industry trends and competitor activities to identify strategic opportunities and risks, using a comprehensive knowledge of Ripple’s offerings to provide nuanced insights beyond basic news summaries.Continuously monitor industry changes, promptly highlighting key shifts with relevant context and analysis for leadership and internal teams.Prepare and present executive-level briefings and strategic reports for Ripple’s senior management, including the CEO, with clear recommendations to support high-stakes decision-making.Work closely with Ripple’s leadership and subject matter experts to identify and prioritize critical topics for in-depth competitive intelligence research.Build trusted collaborations across product, marketing, regulatory, and corporate development teams to translate market insights into actionable growth strategies.Manage competitive intelligence resources and foster industry networks to secure on-the-ground intelligence from the crypto and payments sectors, representing Ripple at key industry events.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

About FoundAt Found, we recognize the unique challenges faced by the self-employed workforce, which encompasses a vibrant community of 60 million Americans. Navigating complexities such as taxes, accounting, bookkeeping, and business banking can be daunting. That's where we step in.We are dedicated to crafting innovative tools that empower self-employed individuals with the security and peace of mind that has traditionally been reserved for larger corporations. Our business banking solutions automate tax and expense tracking, allowing small business owners to focus more on their passions rather than their finances.We invite kind, resourceful, and passionate individuals to join us in creating a robust safety net for the self-employed.Key Responsibilities:Collaborate with cross-functional teams to shape the product roadmap and influence company-wide strategy; analyze customer trends, gather product feedback, and identify pain points.Mentor managers to ensure their teams achieve goals and excel in their daily operations.Establish and track KPIs, OKRs, and operational tasks to drive team performance; develop strategic initiatives for the Customer Experience organization.Contribute to the creation of internal processes, policies, documentation, and training that bolster team effectiveness.Assist customers by managing high-profile internal and external escalations.

Join Crusoe as the Senior Director of Engineering, focusing on enhancing Developer Experience. In this pivotal role, you will lead a dynamic engineering team to innovate and improve our developer tools and platforms, ensuring seamless integration and exceptional user experience. You will collaborate closely with cross-functional teams to drive technical excellence and deliver outstanding solutions that empower developers. Your leadership will be integral to shaping our engineering culture and fostering a collaborative environment where creativity and problem-solving thrive.

Lyft’s Self-Serve Intelligence team builds the systems that help riders and drivers resolve issues on their own. Part of the Safety & Customer Care organization, this group focuses on backend services, APIs, and AI-powered products that let customers get help without waiting for an agent. The team’s work includes AI Assist (such as AI Agents), automations, and self-service workflows, all designed to make support fast and reliable. Role overview As a Senior Software Engineer on this team, the main responsibility is to design, build, deploy, and maintain backend systems and AI-driven tools that handle customer problems automatically. These solutions use Generative AI and automation to deliver scalable, dependable self-service experiences for millions of Lyft riders and drivers. What you will do Design and develop backend services and APIs for AI-powered self-service products Build and maintain AI Agents and automation tools that resolve customer issues without agent involvement Oversee the full development lifecycle: system design, prototyping, deployment, and ongoing operations Work closely with product managers, designers, data scientists, and operations teams to deliver robust solutions Focus on reliability, scalability, and operational excellence in all systems Location This role is based in San Francisco, CA.

DoorDash is seeking a Senior Manager of Workplace Experience to help shape the culture and daily life of teams in New York, NY and San Francisco, CA. This position centers on building a workplace where employees feel supported and engaged. Role overview This leader will guide efforts to improve workplace policies, programs, and facilities. The goal: create an environment that encourages collaboration and sparks new ideas. The Senior Manager will also ensure team members have access to the resources and support needed to do their best work. What you will do Lead projects and initiatives that enhance employee satisfaction Develop and refine workplace policies and programs Oversee improvements to facilities and resources Promote a culture that values collaboration and innovation Location This role is based in New York, NY or San Francisco, CA.

Welcome to Bugcrowd. Established in 2012, we empower organizations to regain control and stay ahead of cyber threats by harnessing the collective ingenuity and expertise of our customers and a trusted alliance of elite hackers. Our patented data and AI-powered Security Knowledge Platform™ enables our diverse network of hackers to uncover hidden vulnerabilities and adapt quickly to evolving threats, including zero-day exploits. With unparalleled scalability and adaptability, our CrowdMatch™ technology seamlessly identifies the right talent for your unique security challenges. Join us in creating a new era of crowdsourced security that outpaces malicious actors. Discover more at www.bugcrowd.com. Headquartered in San Francisco and New Hampshire, Bugcrowd is backed by renowned investors such as General Catalyst, Rally Ventures, and Costanoa Ventures.Job SummaryBugcrowd is seeking a dynamic, self-motivated individual to join our expanding Customer Experience Specialist Team. In this role, you will be an essential part of a team dedicated to ensuring the success of various programs on the Bugcrowd platform, which continues to grow daily.As a Customer Experience Specialist, you will engage directly with our small-to-medium business (SMB) clients throughout the entire customer lifecycle. Your goal will be to drive results that align with strategic business objectives. The Customer Experience Team plays a crucial role in establishing and communicating a clear path to success for our clients while offering technical guidance across diverse scenarios.This position reports to the Senior Manager of Customer Experience.Essential Duties & ResponsibilitiesThis is an exciting opportunity to play a vital role in Bugcrowd’s Customer Experience program. We are looking for a highly organized, detail-oriented individual with strong communication, technical, and interpersonal skills to thrive in our fast-paced environment. A keen focus on collaboration with our teams is essential for success.In this role, you will be responsible for:Customer and Program Strategy: Understand client needs, manage expectations, and implement effective strategies to ensure successful program delivery.

Join Cloudflare as a Senior Threat Intelligence Engineer, where you will play a pivotal role in enhancing our security posture by analyzing and mitigating cyber threats. You will collaborate closely with cross-functional teams to develop strategies that protect our global network and safeguard our customers' data. Your expertise will be essential in driving threat intelligence initiatives, ensuring that we remain ahead of emerging threats.

Join DoorDash's dynamic Customer Experience and Integrity team as a Senior Associate, where you will play a crucial role in ensuring our frontline support workforce is equipped for major company initiatives. You will oversee the readiness lifecycle, translating complex product launches and policy changes into actionable plans that empower our 15,000 agents. Your success will be defined by your ability to work autonomously, engage with cross-functional partners, and implement scalable changes that enhance our support network. Reporting to the Manager of Customer Experience - Readiness, you will be instrumental in maintaining exceptional service quality during periods of rapid growth.

About SentryAt Sentry, we believe that poor software is a thing of the past. Our mission is to empower developers to create high-quality software more efficiently, allowing us to enjoy the technology we love.With over $217 million in funding and a community of more than 100,000 organizations backing our vision, we are developing advanced performance and error monitoring tools used by industry leaders such as Disney, Microsoft, and Atlassian, enabling them to focus on innovation rather than bug-fixing.We embrace a hybrid work model across our global offices, designating Mondays, Tuesdays, and Thursdays as in-office days to foster meaningful collaboration. If you are passionate about creating tools that enhance the digital experience, join us in building the future of software monitoring.About the RoleOur Developer Experience team is expanding in San Francisco! This role is hybrid and requires you to be based at our headquarters. We are searching for an innovative builder with a strong viewpoint on exceptional developer documentation.If you are an individual who enjoys experimenting with the latest features in your favorite tools, loves exploring new JavaScript frameworks, and is frustrated by inaccurate code snippets or documentation, then this role at Sentry is perfect for you. The Developer Experience team merges the excitement of shipping cutting-edge products with ensuring developers can use them effectively.If you are confident in collaborating with Product and Engineering teams to test and launch new features, and possess the ability to dive in and solve complex problems while maintaining a keen eye for quality documentation, this could be your dream job.As part of Sentry's Developer Experience team, you will be a builder constantly seeking ways to simplify the experience for developers using our tools. You will engage with the technical community to understand their challenges, support developers, gather feedback, and assist our product and engineering teams in releasing new features.In this role, you will be expected to bring solutions to the table, propose product strategies, identify necessary resources and partnerships, and execute your plans effectively.