Senior Analyst - Client Report Services
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Experience Level
Senior
Qualifications
About Callan
About CallanCallan is a premier independent investment consulting firm dedicated to providing innovative solutions and insights to our clients. With a commitment to excellence and a focus on client service, we strive to empower institutional investors to achieve their financial objectives. Our team comprises seasoned professionals who are passionate about investments and dedicated to fostering long-term relationships with our clients.
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Position OverviewJoin Callan's dynamic Client Report Services (CRS) team as a Senior Analyst, based in either our Portland, OR or San Francisco, CA offices. As a pivotal member of a leading independent investment consulting firm, you will play a crucial role in delivering insightful investment measurement reports to some of the most sophisticated institutional investors across the United States, including pension funds, endowments, foundations, insurance companies, and healthcare organizations. We are looking for candidates who possess a passion for investments, strong analytical capabilities, and exceptional project management skills, along with a commitment to fostering strong relationships with both clients and colleagues. Hybrid Work Schedule: This role requires a hybrid work model, with an expectation of being in the office one to two days a week. As a Senior Analyst, you will generate key investment measurement reports that deliver critical insights into client portfolio performance. This position will allow you to refine your expertise in investment reporting, understand the specific needs of large institutional investors, and develop essential skills for advancing your career. · Collaborate with over 20 investment professionals within the CRS group to produce comprehensive investment reports for approximately 10 large institutional clients, utilizing proprietary systems and third-party data sources. · Engage closely with Callan’s general consultants and clients as a key part of your responsibilities, while also mentoring junior analysts and contributing to team projects and enhancements. · Over time, you will be encouraged to develop a specialization based on your interests and skills in areas such as private equity, real assets, ESG, defined contribution, quality control, and software testing.
Collabera
Join our dynamic team as a Client Reporting Services Analyst, where you will play a crucial role in delivering insightful reports to our clients. In this position, you will work closely with various stakeholders to gather requirements and ensure accurate and timely reporting. Your analytical skills will be essential in interpreting data and providing recommendations that drive client satisfaction and engagement.
Join our dynamic team at dstaff as a Senior Regulatory Reporting Analyst. In this critical role, you will leverage your expertise to analyze and report on regulatory compliance, ensuring our organization meets all necessary standards. You will collaborate closely with cross-functional teams to enhance reporting processes and provide insightful recommendations.
We are seeking a Senior Regulatory Reporting Analyst to join our dynamic team at dstaff in San Francisco. In this role, you will be instrumental in ensuring compliance with regulatory requirements, analyzing complex data, and generating insightful reports for decision-making.The ideal candidate will have a strong analytical mindset, excellent communication skills, and a proven track record in regulatory reporting within the financial sector.
Join Crusoe as a Senior Data and Reporting Analyst in our Total Rewards team, where you will play a pivotal role in shaping our compensation strategies and data analytics framework. You will collaborate with cross-functional teams to design and implement data-driven reporting solutions that enhance our total rewards offerings.
Join dstaff as a Senior Regulatory Reporting Analyst at the Vice President level, where you'll play a crucial role in ensuring compliance and accuracy in financial reporting. Collaborate with cross-functional teams to enhance regulatory reporting processes and drive strategic initiatives that align with industry standards.
Join dstaff as a Regulatory Reporting Lead Analyst where you will play a pivotal role in ensuring compliance with regulatory standards and enhancing reporting accuracy. You will collaborate with cross-functional teams to develop and implement reporting strategies that align with best practices. Your analytical skills will be essential in interpreting data and providing actionable insights to stakeholders.
Join our dynamic team at eproinc as a Business Analyst specializing in Reporting. In this contract role, you will leverage your analytical skills to provide insightful reporting that drives business decisions. Your expertise in data interpretation and visualization will be crucial in helping our stakeholders make informed choices.
Join our dynamic team at dstaff as a Regulatory Reporting Analyst. In this vital role, you will be responsible for ensuring compliance with regulatory reporting requirements. You will collaborate with various departments to gather and analyze data, prepare reports, and provide insights that support decision-making processes. If you have a keen eye for detail and a passion for regulatory compliance, we want to hear from you!
Faire
About FaireAt Faire, we are revolutionizing the wholesale marketplace, driven by the belief that the future is local. Independent retailers worldwide are generating more revenue than major corporations like Walmart and Amazon combined, yet they often remain small in comparison. Leveraging cutting-edge technology, data analytics, and machine learning, we connect this vibrant community of entrepreneurs, empowering them to discover the finest products globally for their boutiques. Our mission is to equip small businesses with the tools and insights necessary to compete against retail giants and online behemoths.By championing the growth of independent retailers, Faire is making a significant economic impact in local communities around the globe. We seek intelligent, resourceful, and passionate individuals to join our efforts in promoting the shop-local movement. If you share our belief in the power of community, we invite you to be a part of ours.About this roleAs a vital member of the tax team, you will provide critical support in areas of income tax provision, direct and indirect tax compliance, and process enhancements to scale our tax operations. This role requires collaboration across departments and the ability to manage multiple priorities in a dynamic environment. You will report directly to the Head of Tax Reporting and Compliance.
Planet Labs Inc.
Join Planet Labs Inc. as a Technical Accounting and SEC Reporting Analyst, where you will play a crucial role in maintaining the integrity of our financial reporting and compliance with SEC regulations. In this position, you will collaborate closely with cross-functional teams to ensure accurate financial statements and disclosures.Your responsibilities will include preparing SEC filings, assisting with quarterly and annual financial reporting, and supporting the technical accounting analysis for complex transactions. You will also contribute to the development and implementation of accounting policies and procedures.We are looking for a detail-oriented individual with a strong analytical mindset and a passion for accuracy in financial reporting.
Nium: A Global Leader in Payments Innovation Nium is at the forefront of revolutionizing real-time, cross-border payments, dedicated to building the global payments infrastructure of the future. Our advanced payment solutions are transforming how banks, fintechs, and businesses globally manage their finances, enabling them to collect, convert, and disburse funds instantly across borders.Our extensive payout network supports transactions in 100 currencies across over 220 markets, with real-time processing in 100 of those. We facilitate fund disbursements to accounts, wallets, and cards, and enable local collections in 35 markets. Nium's burgeoning card issuance service is operational in 34 countries, and we hold regulatory licenses in over 40 countries, ensuring seamless onboarding, swift integration, and comprehensive compliance regardless of geography. Our dual headquarters are located in San Francisco and Singapore.Position Overview We are seeking a detail-oriented and proactive Senior Analyst for Licensing and Reporting in our Regulatory Compliance team. This role is crucial for maintaining and overseeing regulatory licenses across the United States, including Money Transmitter Licenses, as well as various jurisdictions in the Americas such as Canada, Brazil, and Mexico. The Senior Analyst will also be responsible for managing ongoing regulatory reporting requirements and supporting the Ongoing Due Diligence (ODD) Program within the Americas Regulatory Compliance framework.The ideal candidate will possess a strong organizational aptitude, comprehensive regulatory knowledge, and the ability to collaborate effectively across functions including Compliance, Legal, Finance, HR, and other internal teams to ensure strict adherence to regulatory obligations.Key Responsibilities
Reddit, Inc.
Reddit is hiring a Senior Client Partner to focus on Mid-Market B2B Services in San Francisco, CA. This position centers on building and maintaining strong client relationships within the B2B sector. Role overview The Senior Client Partner will work to understand client needs and help drive growth for both clients and Reddit. Collaboration with teams across the company is a key part of the job, ensuring that B2B solutions align with client goals and expectations. Key responsibilities Cultivate and strengthen relationships with mid-market B2B clients Drive growth initiatives to support client success Partner with cross-functional teams to deliver solutions that fit client requirements Impact This role supports Reddit’s broader mission of fostering community and belonging by helping clients achieve their business objectives through tailored B2B services.
Join our innovative Client Delivery team at Hive as a Client Delivery Analyst. In this pivotal role, you will oversee the execution of projects within our state-of-the-art Hive Data platform. Your responsibilities will include managing multiple projects concurrently, analyzing priorities, metrics, and deliverables to ensure seamless delivery of our cutting-edge technology solutions. This position offers a unique opportunity to immerse yourself in the dynamics of a rapidly growing startup while collaborating with a tight-knit team. Your contributions will play a crucial role in our business lifecycle, allowing you to witness firsthand how a high-growth company operates.
North Star Staffing Solutions Inc.
Permanent Direct Hire Full-Time OpportunityJoin our esteemed team as a Senior Accountant specializing in Regulatory Reporting in San Francisco, California. This role offers a unique opportunity to lead complex accounting projects while working in a dynamic environment.Your responsibilities will include:Managing complex accounting projects independently while prioritizing tasks to meet tight deadlines.Utilizing your expertise in SEC and regulatory reporting.Collaborating with Wholesale Services, Commercial Banking, and Corporate Banking sectors.Building substantial accounting experience, particularly in handling one of the largest loan portfolios in Wholesale Banking.Working with AFS and LIQ loan systems.Completing intricate reporting requests and analyzing reported amounts to clarify significant variances.Evaluating and integrating proposed reporting changes into existing processes.Providing accounting guidance to the loan services team, particularly in managing loan fees and costs.Collaborating with the Credit Resolution Group on complex loan modifications.Reviewing data from the general ledger, unit reports, and various financial systems to ensure accuracy and explain variances.Conducting annual FAS 91 cost studies and managing ad hoc projects.
Join Figma as the Director of SEC Reporting and Technical Accounting, where you'll lead our financial reporting and technical accounting functions. You will ensure compliance with regulatory requirements, oversee the preparation of financial statements, and provide technical accounting guidance across the organization. This is an exciting opportunity to shape our financial strategies and contribute to our growth in a dynamic environment.
Join CNBC as a Senior Technology Reporter, focusing on the dynamic world of companies led by Elon Musk. Your mission will be to provide insightful coverage of the technological, financial, and regulatory landscapes that influence these groundbreaking enterprises. From Tesla's advancements in autonomy, robotics, and energy systems to SpaceX's launch initiatives and satellite operations, you will explore the frontiers of innovation and their intersection with capital markets and public policy.This position is multimedia-centric, demanding proficiency in reporting and production across television, digital, and social media platforms, all based in San Francisco.As a key player in this beat, you will engage in thorough reporting and analytical assessment. Investors often regard Musk's leadership and vision as pivotal to valuation, while regulators and safety advocates are increasingly scrutinizing the implications of emerging technologies. Your coverage will delve into both the technological aspirations and the real-world consequences, elucidating what these developments mean for markets, industries, and society at large.Expect to generate compelling scoops, engage in strategic thinking, and provide high-level analysis that connects original reporting, market signals, regulatory updates, and product innovations into clear, authoritative journalism that articulates the significance of current events.The ideal candidate is a visionary thinker and a tenacious reporter capable of breaking news, fostering relationships with key sources, and uncovering insights that transcend the everyday news cycle. This role necessitates intellectual curiosity, sound news judgment, and a talent for articulating complex technological and financial subjects clearly and authoritatively.
SPS North America
About the Role SPS North America is seeking a Client Services Associate in San Francisco, California. This position focuses on supporting clients and making sure their needs are handled quickly and thoroughly. What You Will Do Respond to client inquiries and requests Offer solutions to improve clients' experience with SPS North America services Maintain clear and professional communication with clients Location San Francisco, California, United States
Revolutionize Customer Engagement in BankingAt Prelim, we are transforming how financial institutions onboard and engage with their customers. Our innovative platform facilitates essential banking operations for a diverse range of institutions globally, from community banks to large-scale financial organizations. As a rapidly expanding remote-first startup, we are committed to making banking services more inclusive and accessible for all.Your Role in Our MissionWe are seeking a dedicated Client Strategy Analyst to enhance the success of our growing portfolio of banking clients. In this pivotal role, you will serve as a trusted advisor to financial institutions post-launch, ensuring they effectively operate, troubleshoot, and scale their use of the Prelim platform.This position exists at the crossroads of customer success, problem-solving, and internal collaboration. You will engage closely with bank stakeholders, alongside Prelim’s product, engineering, and sales teams.Your ResponsibilitiesOversee a portfolio of banking clients as their trusted partner following their go-live phase.Conduct regular check-ins and foster strong relationships with stakeholders, ranging from operations staff to executives.Create and maintain customer workflows and configurations that align with each bank's goals.Address support escalations, troubleshoot platform issues, and make real-time adjustments during live calls.Collaborate closely with product and engineering teams to investigate bugs, advocate for customer needs, and relay resolution timelines.Manage the flow of support tickets to ensure timely resolution of customer inquiries.Educate and empower bank employees on platform capabilities and best practices during and after implementation.Assist with strategic implementations during resource constraints, providing support in configuration and project management.Analyze, synthesize, and communicate product updates to customers effectively.Navigate complex customer relationships and de-escalate high-pressure situations while safeguarding team interests.Your QualificationsOutstanding customer-facing skills with the ability to manage multiple stakeholders successfully.Robust analytical skills and a methodical approach to problem diagnosis and resolution.Effective communication skills, both verbal and written, to convey complex information clearly.Experience in customer success, account management, or related fields is a plus.A passion for technology and its application in customer experience improvement.
Harvey is looking for a Technical Accounting and Reporting Manager in San Francisco to help ensure the accuracy and compliance of financial reporting. This position plays a key role in shaping accounting practices and supporting the integrity of financial records. What you will do Develop and implement accounting policies that align with current regulations and company goals. Prepare financial statements and maintain accurate financial records. Ensure compliance with all relevant accounting standards and regulatory requirements. Collaborate with teams across the company to improve financial reporting processes. Deliver financial insights that support strategic decisions. Skills and experience Strong background in technical accounting and financial reporting. Analytical skills and attention to detail. Experience developing accounting policies and preparing financial statements. Ability to work effectively with cross-functional teams.
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Position OverviewJoin Callan's dynamic Client Report Services (CRS) team as a Senior Analyst, based in either our Portland, OR or San Francisco, CA offices. As a pivotal member of a leading independent investment consulting firm, you will play a crucial role in delivering insightful investment measurement reports to some of the most sophisticated institutional investors across the United States, including pension funds, endowments, foundations, insurance companies, and healthcare organizations. We are looking for candidates who possess a passion for investments, strong analytical capabilities, and exceptional project management skills, along with a commitment to fostering strong relationships with both clients and colleagues. Hybrid Work Schedule: This role requires a hybrid work model, with an expectation of being in the office one to two days a week. As a Senior Analyst, you will generate key investment measurement reports that deliver critical insights into client portfolio performance. This position will allow you to refine your expertise in investment reporting, understand the specific needs of large institutional investors, and develop essential skills for advancing your career. · Collaborate with over 20 investment professionals within the CRS group to produce comprehensive investment reports for approximately 10 large institutional clients, utilizing proprietary systems and third-party data sources. · Engage closely with Callan’s general consultants and clients as a key part of your responsibilities, while also mentoring junior analysts and contributing to team projects and enhancements. · Over time, you will be encouraged to develop a specialization based on your interests and skills in areas such as private equity, real assets, ESG, defined contribution, quality control, and software testing.
Collabera
Join our dynamic team as a Client Reporting Services Analyst, where you will play a crucial role in delivering insightful reports to our clients. In this position, you will work closely with various stakeholders to gather requirements and ensure accurate and timely reporting. Your analytical skills will be essential in interpreting data and providing recommendations that drive client satisfaction and engagement.
Join our dynamic team at dstaff as a Senior Regulatory Reporting Analyst. In this critical role, you will leverage your expertise to analyze and report on regulatory compliance, ensuring our organization meets all necessary standards. You will collaborate closely with cross-functional teams to enhance reporting processes and provide insightful recommendations.
We are seeking a Senior Regulatory Reporting Analyst to join our dynamic team at dstaff in San Francisco. In this role, you will be instrumental in ensuring compliance with regulatory requirements, analyzing complex data, and generating insightful reports for decision-making.The ideal candidate will have a strong analytical mindset, excellent communication skills, and a proven track record in regulatory reporting within the financial sector.
Join Crusoe as a Senior Data and Reporting Analyst in our Total Rewards team, where you will play a pivotal role in shaping our compensation strategies and data analytics framework. You will collaborate with cross-functional teams to design and implement data-driven reporting solutions that enhance our total rewards offerings.
Join dstaff as a Senior Regulatory Reporting Analyst at the Vice President level, where you'll play a crucial role in ensuring compliance and accuracy in financial reporting. Collaborate with cross-functional teams to enhance regulatory reporting processes and drive strategic initiatives that align with industry standards.
Join dstaff as a Regulatory Reporting Lead Analyst where you will play a pivotal role in ensuring compliance with regulatory standards and enhancing reporting accuracy. You will collaborate with cross-functional teams to develop and implement reporting strategies that align with best practices. Your analytical skills will be essential in interpreting data and providing actionable insights to stakeholders.
Join our dynamic team at eproinc as a Business Analyst specializing in Reporting. In this contract role, you will leverage your analytical skills to provide insightful reporting that drives business decisions. Your expertise in data interpretation and visualization will be crucial in helping our stakeholders make informed choices.
Join our dynamic team at dstaff as a Regulatory Reporting Analyst. In this vital role, you will be responsible for ensuring compliance with regulatory reporting requirements. You will collaborate with various departments to gather and analyze data, prepare reports, and provide insights that support decision-making processes. If you have a keen eye for detail and a passion for regulatory compliance, we want to hear from you!
Faire
About FaireAt Faire, we are revolutionizing the wholesale marketplace, driven by the belief that the future is local. Independent retailers worldwide are generating more revenue than major corporations like Walmart and Amazon combined, yet they often remain small in comparison. Leveraging cutting-edge technology, data analytics, and machine learning, we connect this vibrant community of entrepreneurs, empowering them to discover the finest products globally for their boutiques. Our mission is to equip small businesses with the tools and insights necessary to compete against retail giants and online behemoths.By championing the growth of independent retailers, Faire is making a significant economic impact in local communities around the globe. We seek intelligent, resourceful, and passionate individuals to join our efforts in promoting the shop-local movement. If you share our belief in the power of community, we invite you to be a part of ours.About this roleAs a vital member of the tax team, you will provide critical support in areas of income tax provision, direct and indirect tax compliance, and process enhancements to scale our tax operations. This role requires collaboration across departments and the ability to manage multiple priorities in a dynamic environment. You will report directly to the Head of Tax Reporting and Compliance.
Planet Labs Inc.
Join Planet Labs Inc. as a Technical Accounting and SEC Reporting Analyst, where you will play a crucial role in maintaining the integrity of our financial reporting and compliance with SEC regulations. In this position, you will collaborate closely with cross-functional teams to ensure accurate financial statements and disclosures.Your responsibilities will include preparing SEC filings, assisting with quarterly and annual financial reporting, and supporting the technical accounting analysis for complex transactions. You will also contribute to the development and implementation of accounting policies and procedures.We are looking for a detail-oriented individual with a strong analytical mindset and a passion for accuracy in financial reporting.
Nium: A Global Leader in Payments Innovation Nium is at the forefront of revolutionizing real-time, cross-border payments, dedicated to building the global payments infrastructure of the future. Our advanced payment solutions are transforming how banks, fintechs, and businesses globally manage their finances, enabling them to collect, convert, and disburse funds instantly across borders.Our extensive payout network supports transactions in 100 currencies across over 220 markets, with real-time processing in 100 of those. We facilitate fund disbursements to accounts, wallets, and cards, and enable local collections in 35 markets. Nium's burgeoning card issuance service is operational in 34 countries, and we hold regulatory licenses in over 40 countries, ensuring seamless onboarding, swift integration, and comprehensive compliance regardless of geography. Our dual headquarters are located in San Francisco and Singapore.Position Overview We are seeking a detail-oriented and proactive Senior Analyst for Licensing and Reporting in our Regulatory Compliance team. This role is crucial for maintaining and overseeing regulatory licenses across the United States, including Money Transmitter Licenses, as well as various jurisdictions in the Americas such as Canada, Brazil, and Mexico. The Senior Analyst will also be responsible for managing ongoing regulatory reporting requirements and supporting the Ongoing Due Diligence (ODD) Program within the Americas Regulatory Compliance framework.The ideal candidate will possess a strong organizational aptitude, comprehensive regulatory knowledge, and the ability to collaborate effectively across functions including Compliance, Legal, Finance, HR, and other internal teams to ensure strict adherence to regulatory obligations.Key Responsibilities
Reddit, Inc.
Reddit is hiring a Senior Client Partner to focus on Mid-Market B2B Services in San Francisco, CA. This position centers on building and maintaining strong client relationships within the B2B sector. Role overview The Senior Client Partner will work to understand client needs and help drive growth for both clients and Reddit. Collaboration with teams across the company is a key part of the job, ensuring that B2B solutions align with client goals and expectations. Key responsibilities Cultivate and strengthen relationships with mid-market B2B clients Drive growth initiatives to support client success Partner with cross-functional teams to deliver solutions that fit client requirements Impact This role supports Reddit’s broader mission of fostering community and belonging by helping clients achieve their business objectives through tailored B2B services.
Join our innovative Client Delivery team at Hive as a Client Delivery Analyst. In this pivotal role, you will oversee the execution of projects within our state-of-the-art Hive Data platform. Your responsibilities will include managing multiple projects concurrently, analyzing priorities, metrics, and deliverables to ensure seamless delivery of our cutting-edge technology solutions. This position offers a unique opportunity to immerse yourself in the dynamics of a rapidly growing startup while collaborating with a tight-knit team. Your contributions will play a crucial role in our business lifecycle, allowing you to witness firsthand how a high-growth company operates.
North Star Staffing Solutions Inc.
Permanent Direct Hire Full-Time OpportunityJoin our esteemed team as a Senior Accountant specializing in Regulatory Reporting in San Francisco, California. This role offers a unique opportunity to lead complex accounting projects while working in a dynamic environment.Your responsibilities will include:Managing complex accounting projects independently while prioritizing tasks to meet tight deadlines.Utilizing your expertise in SEC and regulatory reporting.Collaborating with Wholesale Services, Commercial Banking, and Corporate Banking sectors.Building substantial accounting experience, particularly in handling one of the largest loan portfolios in Wholesale Banking.Working with AFS and LIQ loan systems.Completing intricate reporting requests and analyzing reported amounts to clarify significant variances.Evaluating and integrating proposed reporting changes into existing processes.Providing accounting guidance to the loan services team, particularly in managing loan fees and costs.Collaborating with the Credit Resolution Group on complex loan modifications.Reviewing data from the general ledger, unit reports, and various financial systems to ensure accuracy and explain variances.Conducting annual FAS 91 cost studies and managing ad hoc projects.
Join Figma as the Director of SEC Reporting and Technical Accounting, where you'll lead our financial reporting and technical accounting functions. You will ensure compliance with regulatory requirements, oversee the preparation of financial statements, and provide technical accounting guidance across the organization. This is an exciting opportunity to shape our financial strategies and contribute to our growth in a dynamic environment.
Join CNBC as a Senior Technology Reporter, focusing on the dynamic world of companies led by Elon Musk. Your mission will be to provide insightful coverage of the technological, financial, and regulatory landscapes that influence these groundbreaking enterprises. From Tesla's advancements in autonomy, robotics, and energy systems to SpaceX's launch initiatives and satellite operations, you will explore the frontiers of innovation and their intersection with capital markets and public policy.This position is multimedia-centric, demanding proficiency in reporting and production across television, digital, and social media platforms, all based in San Francisco.As a key player in this beat, you will engage in thorough reporting and analytical assessment. Investors often regard Musk's leadership and vision as pivotal to valuation, while regulators and safety advocates are increasingly scrutinizing the implications of emerging technologies. Your coverage will delve into both the technological aspirations and the real-world consequences, elucidating what these developments mean for markets, industries, and society at large.Expect to generate compelling scoops, engage in strategic thinking, and provide high-level analysis that connects original reporting, market signals, regulatory updates, and product innovations into clear, authoritative journalism that articulates the significance of current events.The ideal candidate is a visionary thinker and a tenacious reporter capable of breaking news, fostering relationships with key sources, and uncovering insights that transcend the everyday news cycle. This role necessitates intellectual curiosity, sound news judgment, and a talent for articulating complex technological and financial subjects clearly and authoritatively.
SPS North America
About the Role SPS North America is seeking a Client Services Associate in San Francisco, California. This position focuses on supporting clients and making sure their needs are handled quickly and thoroughly. What You Will Do Respond to client inquiries and requests Offer solutions to improve clients' experience with SPS North America services Maintain clear and professional communication with clients Location San Francisco, California, United States
Revolutionize Customer Engagement in BankingAt Prelim, we are transforming how financial institutions onboard and engage with their customers. Our innovative platform facilitates essential banking operations for a diverse range of institutions globally, from community banks to large-scale financial organizations. As a rapidly expanding remote-first startup, we are committed to making banking services more inclusive and accessible for all.Your Role in Our MissionWe are seeking a dedicated Client Strategy Analyst to enhance the success of our growing portfolio of banking clients. In this pivotal role, you will serve as a trusted advisor to financial institutions post-launch, ensuring they effectively operate, troubleshoot, and scale their use of the Prelim platform.This position exists at the crossroads of customer success, problem-solving, and internal collaboration. You will engage closely with bank stakeholders, alongside Prelim’s product, engineering, and sales teams.Your ResponsibilitiesOversee a portfolio of banking clients as their trusted partner following their go-live phase.Conduct regular check-ins and foster strong relationships with stakeholders, ranging from operations staff to executives.Create and maintain customer workflows and configurations that align with each bank's goals.Address support escalations, troubleshoot platform issues, and make real-time adjustments during live calls.Collaborate closely with product and engineering teams to investigate bugs, advocate for customer needs, and relay resolution timelines.Manage the flow of support tickets to ensure timely resolution of customer inquiries.Educate and empower bank employees on platform capabilities and best practices during and after implementation.Assist with strategic implementations during resource constraints, providing support in configuration and project management.Analyze, synthesize, and communicate product updates to customers effectively.Navigate complex customer relationships and de-escalate high-pressure situations while safeguarding team interests.Your QualificationsOutstanding customer-facing skills with the ability to manage multiple stakeholders successfully.Robust analytical skills and a methodical approach to problem diagnosis and resolution.Effective communication skills, both verbal and written, to convey complex information clearly.Experience in customer success, account management, or related fields is a plus.A passion for technology and its application in customer experience improvement.
Harvey is looking for a Technical Accounting and Reporting Manager in San Francisco to help ensure the accuracy and compliance of financial reporting. This position plays a key role in shaping accounting practices and supporting the integrity of financial records. What you will do Develop and implement accounting policies that align with current regulations and company goals. Prepare financial statements and maintain accurate financial records. Ensure compliance with all relevant accounting standards and regulatory requirements. Collaborate with teams across the company to improve financial reporting processes. Deliver financial insights that support strategic decisions. Skills and experience Strong background in technical accounting and financial reporting. Analytical skills and attention to detail. Experience developing accounting policies and preparing financial statements. Ability to work effectively with cross-functional teams.
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