About Us:At Notion, we are driven by a vision to empower individuals and teams by enabling them to customize their software solutions for any challenge they face. Our mission since 2016 has been to transform how people interact with technology, making it accessible for everyone. With a diverse clientele that includes industry leaders like Nike, Airbnb, Slack, and Samsung, we are rapidly expanding and looking for top talent to join our creative and diverse team.Our collaborative culture thrives on in-person interactions, and we encourage all team members to work from our offices on designated Anchor Days: Mondays, Tuesdays, and Thursdays. Some roles may require additional in-office presence.About the Role:As the Product Operations Manager, you will play a pivotal role in facilitating collaboration and efficiency within our product development teams. Your responsibilities will include optimizing processes, enhancing communication, and ensuring successful launches of new products and features. You will serve as a vital link between Product and Go-to-Market teams. Key responsibilities include:Product Enablement:Provide insights to help the product team prioritize feature roadmaps effectively.Advocate for customer needs throughout the product development process.Identify and implement improvements to processes and tools to enhance engineering efficiency.Launch Management:Oversee the comprehensive launch process for new features, collaborating with product, engineering, marketing, sales, and support teams.Lead Early Access Programs to empower teams to deliver confidently.Coordinate rollout implementations and ensure smooth execution with key stakeholders.Product & Engineering Excellence:Implement feedback loops to guide the product team on feature iterations and enhancements.Develop reporting dashboards and quarterly reports to measure and ensure product success.

About Us:At Notion, we empower individuals and teams to create stunning tools tailored to their professional journeys. In a landscape saturated with applications and tabs, Notion offers a unified workspace that integrates documents, notes, projects, calendars, and emails, enhanced with AI capabilities to streamline workflows and discover insights efficiently. Our platform is trusted by millions, from solo entrepreneurs to industry giants like Toyota, Figma, and OpenAI, who appreciate its flexibility and ability to save valuable time and resources.In-person collaboration is a cornerstone of Notion's culture. We strongly encourage all team members to work from our offices on Mondays, Tuesdays, and Thursdays—our designated Anchor Days. Certain roles may require additional in-office presence.About the Role:As the Sales Operations Manager, you will be pivotal in shaping our go-to-market strategy and facilitating data-driven decision-making for the AMER region. This role merges sales, strategy, and operations, enabling you to make a significant contribution to Notion's growth trajectory. You will collaborate closely with sales leadership, the AMER sales ops lead, and cross-functional teams to refine processes, generate actionable insights, and support key strategic initiatives. Reporting directly to the Head of Regional Sales Strategy & Operations, you will be at the heart of our operational excellence.What You'll Achieve:Collaborate with the AMER leadership team to define and execute strategies, including territory mapping and long-term account planning, backed by insightful analysis to drive results.Support the regional rhythm of business through business reviews, forecasting, and pipeline management, ensuring alignment with global priorities while accommodating regional specifics.Assist regional sales leaders and their teams in reaching their objectives by providing actionable insights and visibility into sales performance metrics.Prepare reporting and presentations for AMER sales leadership to communicate the business status effectively across the organization.Act as a strategic partner to the AMER sales team and operations lead, providing hands-on support to advance deals and inform decision-making.Collaborate with the GTM Systems team to continuously improve our sales technology stack, ensuring a premier experience for our sellers and a robust sales data environment.Implement and uphold global sales policies, processes, and procedures to drive operational efficiency.

About Us:Notion empowers individuals and teams to create stunning tools for their work. In a world flooded with applications and tabs, we offer a unified platform that integrates documents, notes, projects, calendars, and emails, all enhanced with AI to streamline workflows and automate tasks. Our diverse user base, including prominent organizations such as Toyota, Figma, and OpenAI, appreciates our flexibility and the time and cost savings we deliver.Collaboration is at the heart of Notion's culture. Therefore, we expect all team members to work from our offices on Mondays, Tuesdays, and Thursdays, which we call our Anchor Days. Some teams or roles may necessitate additional in-office days.About the Role:Become a vital part of Notion’s Legal team as a Legal Operations Specialist. In this role, you'll ensure the daily operations run smoothly while contributing to the development of scalable programs, systems, and reporting mechanisms. You will collaborate closely with the Legal Operations Lead to enhance legal processes, optimize tools, and facilitate better access to insights.What You'll Achieve:Ensure the smooth operation of Legal’s eBilling and matter management systems, including vendor onboarding, matter setup/updates, invoicing, accruals, budgets, data hygiene, and vendor/timekeeper maintenance.Coordinate with Legal, Procurement, and Finance/AP for approvals and dependencies, ensuring timely accruals and payment processing.Assist with various legal functions (commercial, employment, IP, corporate, litigation) as project needs arise.Maintain and organize Legal’s knowledge management spaces, standardizing taxonomy and ensuring content is up-to-date and easily accessible.Support Legal Ops initiatives, including intake processes, workflow improvements, and cross-departmental projects.Lead projects from initial scoping through to delivery, establishing requirements, creating plans, aligning stakeholders, and tracking progress.Monitor and report on key metrics and trends, providing insights into spend patterns and process cycle times.Enhance and maintain standard operating procedures (SOPs) and support materials, contributing to scalable future processes.Evaluate legal technology and AI tools, assisting with implementations and integrations, and optimizing automation for better productivity and adoption.Skills You'll Need to Bring:5-8 years of experience in legal operations or a related field.Strong analytical and problem-solving skills.Excellent communication and organizational abilities.Familiarity with legal technology and project management tools.

About Notion Notion brings together documents, notes, projects, calendars, and emails in one connected workspace, all enhanced with AI features to help automate and streamline work. Millions of users and organizations, including Toyota, Figma, and OpenAI, choose Notion for its flexibility and ability to save time and resources. Collaboration is central to Notion's culture. Team members work onsite in San Francisco during Anchor Days (Mondays, Tuesdays, and Thursdays), with some roles requiring additional in-office presence. Role Overview: Field Marketing Manager The Field Marketing Manager joins the Demand Generation team to help expand Notion’s reach in mid-market and enterprise segments. This role focuses on engaging decision-makers who influence purchasing, often beyond the initial users who start with Notion’s free tier. The position is based in San Francisco and requires regular in-person collaboration. Working closely with demand generation and sales teams, the Field Marketing Manager plans and executes in-person events to generate leads and support business growth. These events may be hosted by Notion, co-sponsored, or connected to third-party gatherings. The role plays a direct part in building the sales pipeline and contributing to Notion’s revenue goals. What You Will Do Create memorable customer experiences by designing guest-focused field events that highlight the Notion brand and product. Manage end-to-end field programs for the AMER Sales team, including executive sessions, educational events, trade shows, and partner activations. Handle all event logistics, covering production, venue selection, budget management, marketing, sales support, content, and audience engagement. Use data to guide decisions on which field event investments will drive the strongest business outcomes.

Join Notion, a leading productivity software company, as a Technical Recruiter. In this pivotal role, you will be responsible for attracting and selecting top-tier engineering talent to help drive our innovative projects forward. Your expertise in the tech recruiting landscape will enable you to effectively communicate our company culture and values to potential candidates.

Join Our Team:At Notion, we empower individuals and teams to create stunning tools for their professional journeys. In a landscape filled with countless applications, Notion stands out by providing a cohesive platform that integrates documents, notes, projects, calendars, and emails. With built-in AI capabilities, we streamline workflows and enhance productivity. Our diverse user base, ranging from freelancers to major companies such as Toyota, Figma, and OpenAI, appreciates Notion’s versatility, which aids in saving both time and resources.We believe in the power of in-person collaboration, hence all employees are expected to work from our offices on Mondays, Tuesdays, and Thursdays—our designated Anchor Days. Depending on team requirements, additional in-office days may be necessary.Role Overview:As a Client Platform Engineer, you will spearhead the management of our endpoint infrastructure across macOS, Windows, iOS, and Android. Your mission will be to design and implement scalable, automated solutions that ensure secure deployments and optimize operational efficiency. Collaboration with IT, Security, and Engineering teams will be key as you adopt modern endpoint management practices using automation, Infrastructure-as-Code (IaC), and monitoring strategies.Your Objectives:In this role, you will:Architect, implement, and sustain a high-performance endpoint management infrastructure for macOS, Windows, iOS, and Android, emphasizing top-tier security.Enhance endpoint management through custom software development utilizing industry-standard open source tools and proprietary solutions.Utilize modern Infrastructure-as-Code (IaC) techniques and establish GitOps-driven methods for collaborative fleet management on a large scale.Create and manage CI/CD pipelines for fleet management infrastructure, ensuring deployments across rigorously tested environments in Azure, AWS, and GCP.Promote the adoption of cutting-edge CPE technologies and industry best practices to enhance process scalability and operational efficacy.Collaborate with cross-functional teams to provide seamless endpoint experiences while adhering to stringent security protocols and elevating quality standards.Essential Skills:Strong command of modern programming languages such as Python, Golang, or TypeScript.Proven hands-on experience with Kandji and Microsoft Intune, or equivalent cloud identity management solutions.Demonstrated proficiency in endpoint management and security practices.

About Us:At Notion, we empower individuals and teams to create beautiful tools that enhance their productivity. In an age overwhelmed by numerous applications and tabs, Notion serves as a centralized hub that seamlessly integrates documents, notes, projects, calendars, and emails, all enhanced with AI capabilities to streamline workflows and provide instant answers. Our platform is trusted by millions, including industry leaders like Toyota, Figma, and OpenAI, who appreciate Notion for its unparalleled flexibility, ultimately saving them time and resources.Collaboration in person is a cornerstone of our culture. We require all team members to join us at our offices on Mondays, Tuesdays, and Thursdays, referred to as Anchor Days. Some roles may require additional in-office presence.About the Role:The People Team at Notion is focused on cultivating a generational company that empowers our employees to achieve their best and most impactful work. In this dynamic role, you will engage at various levels—from collaborating with our leadership team to shaping strategic people initiatives, to providing one-on-one coaching to team members. This position requires a presence in our San Francisco or New York office on designated days.What You'll Achieve:Forge strong relationships with Notion's leadership team, acting as a liaison between executive stakeholders and the People Team.Advise on, develop, and implement people strategies that align with and propel our business objectives.Collaborate with leaders on talent planning, organizational design, retention strategies, and change management initiatives.Utilize systems thinking to enhance operational efficiencies—identifying challenges and translating them into actionable improvements across people programs.Leverage people data to provide insights that identify retention risks and help ensure we retain top talent.Contribute to and refine the 360 performance review process, including manager calibrations, training sessions, compensation planning, and hosting office hours.Guide managers in navigating change, enhancing performance management, and fostering employee engagement through effective communication and ongoing feedback.Offer tailored performance management support, design and execute development plans, and enhance training for managers to boost team performance.

About Us:At Notion, we empower individuals and teams to create beautiful, efficient tools tailored to their work. In an era where countless apps and tabs can overwhelm, Notion stands out by offering a unified space for collaboration. Our platform seamlessly integrates documentation, notes, projects, calendars, and emails—all enhanced with AI capabilities for streamlined workflows and insights. Our users, ranging from individuals to industry leaders like Toyota, Figma, and OpenAI, appreciate Notion's versatility, choosing us to save time and resources.We believe that in-person collaboration is vital to our culture. All team members are expected to work from our offices on designated Anchor Days—Mondays, Tuesdays, and Thursdays—though certain roles may require additional in-office days.About the Role:With millions of users and a continuously growing community, Notion is committed to providing a secure and reliable experience. As an Application Security Engineer, you will play a pivotal role in fortifying this trust while helping us innovate and expand our offerings. Your expertise will be essential in ensuring that our flexible and powerful application meets the security needs of thousands of businesses worldwide, safeguarding their data and that of their customers.We are seeking passionate security engineers dedicated to simplifying secure coding practices for developers. In this role, you will act as a consultant, advocate, and builder, focusing on preventing and addressing software vulnerabilities across Notion's product suite.What You'll Achieve:Contribute significantly to defining the direction and objectives of Notion’s Application Security team.Facilitate secure development by providing design guidance and developing solutions to eliminate vulnerabilities.Establish static and dynamic analysis rules to identify weaknesses within our codebase.Educate developers on security and privacy best practices to prevent vulnerabilities during development.Lead and participate in strategies to mitigate AppSec-related incidents.Develop and maintain tools that proactively prevent vulnerabilities or automate remediation.

Notion Labs Inc. creates a workspace that brings together documents, notes, projects, calendars, and emails. Teams and individuals use Notion to organize their work in one place. AI features help automate tasks and speed up responses. Organizations of all sizes, from startups to large companies like Toyota, Figma, and OpenAI, use Notion for its flexibility and efficiency. Collaboration is central to how Notion operates. The San Francisco team gathers in the office on Mondays, Tuesdays, and Thursdays for Anchor Days. Some teams or roles may require additional in-office presence. Role overview The Enterprise Account Executive joins Notion’s Go-To-Market Sales Team in San Francisco. This position focuses on driving revenue growth, building a strong sales pipeline, and managing relationships with key enterprise customers. The role also contributes to sales strategy and brings customer feedback to influence the product roadmap. What you will do Manage the full sales cycle for enterprise accounts, including lead generation, qualification, negotiation, closing, and renewals. Develop and execute plans to win new business and expand the client base. Navigate complex organizations to connect with executive sponsors and advocates. Lead discovery sessions to understand customer business goals and recommend tailored solutions. Create and deliver presentations and product demos for prospective clients. Negotiate contracts and pricing to reach agreements that work for both Notion and the customer. Work closely with Solutions Engineering, Customer Success, Product, and Marketing teams to support client needs. Maintain detailed records of sales activities and pipeline in CRM systems. Build and sustain relationships with key stakeholders, including C-suite leaders, to ensure strong ROI and long-term partnerships.

Join Notion Labs Inc. as a Partner Strategy & Operations Manager, where you will play a pivotal role in shaping our partnerships and operational strategies. In this dynamic position, you will collaborate with cross-functional teams to enhance our partner ecosystem and drive operational excellence.

Join Plaid, a pioneering force in open finance, where our Product team is dedicated to building robust systems that empower millions of developers and businesses. We define our development strategies, guide their execution, and ensure excellence in delivery. This founding role in Product Operations will directly report to the Head of Business Operations, who is accountable to Plaid’s visionary founder and CEO. As we evolve into a multi-product organization, we are committed to enhancing our Product operations by clarifying priorities, ensuring consistent execution, and delivering superior quality in our product work.As our inaugural Product Operations Lead, you will be responsible for establishing and managing the operational framework for the Product organization. Collaborating closely with teams across Product, Engineering, Design, and Product Marketing, you will develop the systems, processes, and standards that enable teams to consistently execute high-quality work. Your hands-on approach and ability to operate from first principles will be essential in defining a long-term strategy for your area of expertise.

Role Overview Notion Labs Inc. is hiring a Product Marketing Manager - Launch Lead based in San Francisco, California. This role focuses on leading the launch of new products and shaping how Notion’s offerings are introduced to the market. What You Will Do Work closely with teams across the company to plan and execute product launches. Develop marketing strategies that connect with Notion’s target audience. Shape product positioning and messaging to help offerings stand out. Conduct market research and analyze consumer insights to inform launch plans. Create clear, compelling narratives that communicate product value. Oversee the creation of marketing materials and collateral for launches. Coordinate launch events to drive product visibility and engagement. Location This position is based in San Francisco, California.

Role Overview NBCUniversal Media, LLC is hiring a Manager of Production Operations for NBC Sports in San Francisco. This role oversees and improves production workflows, supporting the delivery of high-quality sports programming. What You Will Do Supervise day-to-day production operations for NBC Sports content. Identify ways to streamline processes and boost efficiency across teams. Lead operational initiatives that help deliver outstanding sports broadcasts to viewers. Work closely with colleagues in San Francisco to support ongoing projects and new programming.

About AbridgeEstablished in 2018, Abridge is dedicated to enhancing understanding within the healthcare sector. Our innovative AI-driven platform is specifically designed for medical dialogues, streamlining clinical documentation processes and allowing healthcare providers to prioritize what truly matters—their patients.Our robust, enterprise-ready technology converts patient-clinician discussions into organized clinical notes in real-time, featuring extensive EMR integrations. With our unique Linked Evidence and auditable AI, we stand out as the sole provider that aligns AI-generated summaries with verified facts, enabling healthcare professionals to quickly trust and validate the information. As trailblazers in generative AI for healthcare, we are establishing industry benchmarks for the responsible use of AI across healthcare systems.Our diverse team comprises practicing MDs, AI experts, PhDs, creative minds, technologists, and engineers collaborating to empower individuals and enhance healthcare delivery. We have offices situated in San Francisco's Mission District, New York's SoHo neighborhood, and East Liberty in Pittsburgh.The RoleAs Abridge experiences rapid growth, we are searching for a Senior Product Operations Manager who will play a pivotal role in scaling our product organization with excellence. You will be instrumental in driving clarity, optimizing execution, and enabling our product managers and development teams to concentrate on delivering value to users. On a daily basis, you will work closely with our Builders organization, serving as a vital operating partner to product leadership while reporting to Operations for enhanced discipline, alignment, and cross-functional collaboration. This is a hands-on, impactful position for a methodical thinker with a strong sense of urgency who enjoys constructing the operational framework of a world-class product organization.Reporting to the VP of Product, you will transform product objectives into actionable strategies, keeping the roadmap as a definitive reference, and ensuring that product launches, communications, and enablement initiatives proceed seamlessly.What You’ll DoPlanning & AlignmentSustain the product organization’s single sources of truth, including a dynamic roadmap, goals, and feedback tracking.Develop a product operating system that anticipates needs proactively.Facilitate quarterly roadmap evaluations, gathering cross-functional insights and preparing for comprehensive reviews.Disseminate product updates throughout the organization (e.g., newsletters, All Hands), ensuring clarity and uniformity.Launch Operations & GTM EnablementImplement launch strategies that guarantee successful product introductions.Coordinate go-to-market enablement efforts to ensure all teams are aligned and informed.

About DEUNA DEUNA is an innovative startup that is transforming global commerce with ATHIA, our cutting-edge AI-driven orchestration and payments platform. This platform empowers large enterprises to enhance approval rates, minimize costs, and discover new revenue streams. Created by the visionary team behind DEUNA—the most rapidly expanding Commerce OS in Latin America—ATHIA integrates payment intelligence, checkout optimization, and data orchestration into a single, robust solution.With seamless integrations spanning over 300 payment service providers and alternative payment methods, and facilitating more than 20% of Mexico’s digital economy, we simplify global payments through a singular integration and centralized reconciliation.As we venture into the U.S. market to address the pressing demands of large retailers, marketplaces, airlines, and quick-service restaurants, we invite you to join us in shaping the future of payments! Visit https://www.deuna.com/ to find out more about our mission!Role OverviewWe are on the lookout for a Product Manager who will take charge of the strategy, roadmap, and execution for a specific product area within DEUNA’s payments platform.In this role, you will serve as the primary authority for your product, ensuring transparent visibility of existing features, upcoming developments, and backlog priorities. Collaborating closely with Engineering, UX, Product Marketing, and Integration teams, you will define impactful solutions that address real customer challenges while aligning with DEUNA’s long-term vision.This position demands a robust blend of strategic insight, technical acumen, and execution discipline in a dynamic environment.Key ResponsibilitiesProduct Strategy & Roadmap- Formulate and uphold the product strategy and roadmap for your designated product area.- Guarantee alignment between product initiatives, organizational objectives, and customer requirements.- Act as the definitive source for current features, future releases, and backlog prioritization.- Continuously assess product performance and pinpoint areas for enhancement.Initiative Ownership- Proactively seek opportunities for improvement and innovation within the product area.

About Us:At LangChain, we strive to make intelligent agents an integral part of everyday technology. Our mission revolves around building a robust foundation for agent engineering, enabling developers to transition from prototypes to production-ready AI agents that teams can depend on. Initially starting as a suite of widely adopted open-source tools, we have expanded to offer a comprehensive platform for building, evaluating, deploying, and operating agents at scale.Today, our products including LangChain, LangGraph, LangSmith, and Agent Builder are instrumental for teams delivering real AI solutions across both startups and large enterprises. Millions of developers trust LangChain to empower AI teams at renowned companies such as Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.With a successful $125M raised in Series B funding from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we are at an exciting stage of growth, continuously developing innovative products where every team member's contributions significantly shape our technology and collaborative efforts.About the Role:We are in search of a Product Manager to take ownership of critical components of LangSmith. The evolution of AI products is transforming software development processes; LangSmith serves as the observability, evaluation, and deployment platform that facilitates the creation of reliable AI systems.This position operates at the crossroads of user experience and production infrastructure. You will collaborate with engineers to develop features that are intuitive while also addressing complex technical challenges: managing versioning for intricate prompt chains, troubleshooting multi-step agent failures, or creating scalable evaluation systems for test cases ranging from 10 to 10,000.Engaging directly with customers — from early-stage startups launching their first agent to enterprises managing mission-critical AI systems — you will gain insights into where the platform needs enhancement and what new capabilities can facilitate innovative workflows.Lead the roadmap for a fundamental aspect of the LangSmith platform.Collaborate with customers to identify their challenges and outline new product features.Partner with engineering to establish project scope, navigate technical trade-offs, and deliver impactful features swiftly.Contribute to shaping product strategy alongside our founders and leadership team.

Join Our Team at HappyRobotAt HappyRobot, we are pioneering the AI-native operating system designed for the real economy. Our innovative platform seamlessly integrates real-time insights, specialized AI workforce, and orchestrating intelligence, empowering enterprises to manage complex, mission-critical operations with unparalleled autonomy.Our AI OS not only accumulates knowledge but also optimizes processes and adapts over time. We are initially focusing on supply chain and industrial-scale operations where resilience, speed, and continuous improvement are paramount. This allows human teams to concentrate on strategic, creative, and high-value initiatives.To delve deeper into our vision, check out our Manifesto. HappyRobot has successfully raised $62 million to date, including our latest $44 million Series B funding in September 2025. Our esteemed investors, including Y Combinator (YC), Andreessen Horowitz (a16z), and Base10, share our commitment to transform enterprise operations. We are leveraging this investment to build a high-caliber team of driven, innovative individuals who thrive in a fast-paced, challenging environment. If this excites you, we want you at HappyRobot.Your Role:As a Product Operations Engineer, you will serve as the operational backbone of our product organization, collaborating directly with the CTO and Head of Product. This role is tailored for a highly productive technical contributor who values structure, discipline, and execution. You'll be positioned at the crucial intersection of Product Engineering, Deployments, Go-To-Market, and Operations, ensuring these teams are not just co-existing but are harmoniously synchronized. Your focus will be on solving the most pressing challenges hindering our progress, whether by refining data pipelines, structuring pricing models, or managing intricate deployment logistics.

About NumeralAt Numeral, we are revolutionizing the tax compliance landscape for digital businesses. Navigating through a complex web of regulations across 47 states and over 50 countries can be overwhelming, and we are here to lift that burden, allowing teams to concentrate on their core missions.As the largest and fastest-growing AI-native tax solution, Numeral was founded in 2023 and has successfully secured over $57M in funding from notable investors such as Benchmark, Mayfield, and Y-Combinator. With more than 2,500 paying customers, our revenue has more than tripled each year since inception.Your RoleAdvanced Tax Filings: Own and manage complex and specialty tax filings, translating intricate requirements into effective operational processes.Product Operations: Serve as the vital link between our operations team and engineering, identifying opportunities to automate and optimize filing operations within our product.Data & Analytics: Craft SQL queries to derive insights, manipulate datasets, conduct data audits, and ensure exceptional accuracy in data pipelines.AI-Enhanced Work: Leverage tools like Claude Code to enhance problem-solving, automate workflows, and boost your operational efficiency.General Problem-Solving: Tackle any challenges that arise, addressing unoptimized processes today so that our software can automate them tomorrow.What We’re Looking ForExperience: 1 to 3 years in an analytical, operations, data, or product-related role.Technical Skills: Proficient in SQL, with a strong ability to manage and interpret complex datasets.AI Enthusiast: Experience with (or a keen interest in using) AI tools like Claude Code to enhance productivity.Resourceful Innovator: Thrive in a high-autonomy, early-stage startup environment and be ready to advance our goals every single day.Location: Must be based in or willing to relocate to San Francisco.BenefitsCompetitive salary and equity - share in the success of Numeral.Flexible working arrangements and comprehensive health benefits.

Join Intuitive Surgical as a Product Manager focusing on Portfolio Operations for the da Vinci SP system. In this pivotal role, you will collaborate with cross-functional teams to drive product strategy, enhance operational efficiency, and bring innovative solutions to market. You will be essential in optimizing our portfolio and ensuring that our products meet the highest standards of quality and performance.

Join the Revolution at HarveyAt Harvey, we are fundamentally changing the landscape of legal and professional services. Our innovative blend of cutting-edge AI technology and an enterprise-level platform, coupled with our profound industry expertise, is setting new standards for how knowledge work is achieved.This is an exceptional opportunity to contribute to a transformative company poised at a pivotal moment in its growth journey. With over 1,000 clients across 60+ countries and strong backing from elite investors, we are rapidly scaling and shaping a new industry segment. The challenges are vast, the expectations are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of highly skilled, motivated individuals who are dedicated to our mission. We operate at a fast pace, with a strong sense of urgency, and take full ownership of the challenges we face, from initial brainstorming to long-term impact. Our close collaboration with customers—ranging from leadership to engineers—allows us to address real problems with diligence and care. If you thrive in dynamic environments, strive for excellence, and wish to influence the future of work alongside a team that continuously elevates standards, we encourage you to join us.Role OverviewWe are seeking a User Operations Manager to spearhead a dynamic, high-impact support team that is committed to delivering outstanding customer experiences. Reporting directly to the Head of User Operations, you will champion operational excellence, accountability, and ongoing improvement within our global support framework.This position requires a balance of strategic oversight and hands-on execution, ensuring our team provides timely and high-quality support to both enterprise and mid-market customers. Ideal candidates are proactive leaders who are results-driven and deeply engaged in achieving success through their teams.Your influence will be crucial in molding the systems, culture, and processes of our expanding support organization, ensuring that every customer interaction exemplifies Harvey’s dedication to speed, clarity, and excellence.Key ResponsibilitiesLead and mentor a results-oriented team of User Operations Specialists, cultivating a culture of urgency, accountability, and continuous enhancement.Establish clear performance metrics while ensuring team members meet quality and responsiveness objectives.Manage daily support operations, guaranteeing prompt resolution of customer inquiries and compliance with service level agreements (SLAs)....