Product Manager, Voice at Sierra | San Francisco

About the Role Sierra is hiring a Product Manager, Voice, based in San Francisco. This role focuses on shaping the strategy and development of new voice solutions. The position works closely with teams across the company to set product direction and ensure delivery aligns with customer needs.

About UsAt Sierra, we are pioneering a platform designed to enhance human connections in customer experiences through advanced AI technologies. Our headquarters is in San Francisco, with expanding offices in Atlanta, New York, London, France, Singapore, and Japan.Our culture is defined by essential values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our actions and are integral to our success.Our co-founders, Bret Taylor and Clay Bavor, bring extensive experience from leading roles at OpenAI, Salesforce, Facebook, and Google, among others.What You Will DoOversee independent audits and compliance programs, including ISO 42001, PCI DSS, NIST 800-53, FedRAMP, HIPAA, and other relevant frameworks.Lead the definition of project scope, conduct readiness assessments, engage auditors, plan remediation efforts, and report to executives.Gain a comprehensive understanding of Sierra’s Conversational AI Platform, model providers, and cloud architecture. Collaborate with Platform and Agent Engineering teams to implement controls across diverse cloud environments.Create and maintain a centralized library of security controls aligned with compliance, regulatory, and customer requirements. Continuously evaluate control effectiveness, identify vulnerabilities, prioritize risks, and drive remediation efforts to enhance our security posture.Establish and enforce security baselines for cloud infrastructure, containerized workloads, Kubernetes, identity management, encryption, logging, and network security. Work alongside engineering teams to integrate security measures into configuration and change management processes.Develop and manage automated compliance workflows leveraging AI, infrastructure as code, and security tools to optimize efficiency and assurance of controls.

Are you an innovative and strategic thinker with a passion for product management? Sierra is seeking a talented Product Manager - Ghostwriter to join our dynamic team in San Francisco, CA. In this role, you will leverage your expertise to develop and manage our ghostwriting products, ensuring they meet the needs of our diverse client base.As a Product Manager, you will collaborate closely with cross-functional teams, including engineering, marketing, and sales, to define product vision, roadmap, and growth opportunities. Your ability to communicate effectively and drive projects to completion will be essential in enhancing user experiences and delivering value.

About Aqua VoiceAqua Voice is pioneering the voice input landscape for the AI era. By training our own models and creating deep OS integrations, we ensure that voice technology is executed flawlessly across the entire stack.The evolution of work is upon us; individual contributor roles are transforming as we now manage AI agents, a task that naturally aligns with voice interactions.We are not focused on traditional conversational agents; instead, we champion a voice-in-text-out (VITO) approach, believing that voice functionality should operate above traditional applications, and that innovative startups can lead in this domain.With an unwavering commitment to this vision, our progress has been promising, and we invite you to be a part of our journey.The RoleAs a growing team, you will have the opportunity to engage with all facets of our system.Recent projects include:Development of a real-time transcription server capable of managing thousands of concurrent audio streams.Training and deploying custom speech recognition models.Creating native integrations for macOS and Windows utilizing advanced system APIs.Technology StackFrontend: TypeScript, React, Next.js, ElectronBackend: Python, real-time server (Bun/Node.js), WebSocketsNative: Swift (macOS), C# (Windows)Machine Learning: Custom speech recognition models, inference pipelinesInfrastructure: Terraform, StripePrior experience with all these technologies is not required.Qualifications- Showcase your previous work and projects.- Adaptable in switching between programming languages and domains.- Capable of taking ownership of projects from concept to production.- Proficient in writing clean and maintainable code.- Experience with production systems is essential.- A positive attitude and a collaborative spirit are a must!

Join Our TeamAqua Voice is pioneering the voice interaction layer for the AI-driven era. We develop our own models and create deep OS integrations, as mastering voice technology necessitates control over the entire stack.The landscape of work is evolving rapidly. It's no longer just about individual contributions; now, you manage AI agents, and voice interaction is ideally suited for this new paradigm.We are not in the business of crafting conversational agents. Our vision is that the most intuitive way to engage with your computer is through voice commands with text responses (VITO). We believe that voice technology should operate at a layer above applications, and as a small company, we have the potential to push boundaries in this area.With relentless dedication, we are making great strides, and we invite you to be part of this journey.Your RoleWe are seeking a talented designer who is also proficient in coding.You will take the reins on design for our desktop applications, web platforms, and marketing collateral. You will implement your designs using React, TypeScript, and CSS.This is primarily a design-focused position. We prioritize your aesthetic sense over the speed of engineering.

Join Our Team at Aqua VoiceAqua Voice is at the forefront of developing the voice input layer for the AI era. Our innovative approach involves training proprietary models and establishing deep OS integrations, ensuring we master the entire voice technology stack.The nature of work is evolving, and we’re transitioning from traditional individual contributor roles to managing AI agents. This shift creates a unique opportunity for voice technology to thrive.Rather than simply creating conversational agents, we envision an interaction model where voice input leads to text output (VITO). We believe voice should operate at a higher level than applications, enabling a smaller company like ours to lead the charge.Our passionate commitment to this vision has yielded promising results, and we invite you to be a part of our journey.Your RoleAs a Sales Development Representative, you will play a critical role in building our enterprise pipeline by pinpointing ideal companies and connecting us with key decision-makers.Research and Targeting: Identify companies and teams that align with our profile.Outbound Engagement: Utilize email, LinkedIn, and creative strategies to reach out—prioritizing quality over quantity.Qualification: Assess client needs, budgets, and timelines to set Account Executives up for success.User Expansion: Leverage existing contacts to open doors at potential client companies.Iterative Learning: Analyze messaging and channel effectiveness to refine our approach.This position serves as a pathway to Account Executive roles for those interested in advancing their career.

Join Sierra as a Product Manager for Agent Development in the Healthcare sector. In this pivotal role, you will lead cross-functional teams to develop innovative solutions that enhance agent performance and improve patient outcomes. You will be responsible for defining product vision, executing strategic roadmaps, and ensuring the delivery of high-quality products that meet market demands.

About the Role Sierra is looking for a Product Manager to lead the Agent Builder initiative in San Francisco, CA. This position focuses on improving the platform’s user experience and features. The Product Manager will work closely with engineering, design, and other teams to set the product vision, outline strategy, and maintain a clear roadmap. What You Will Do Define and communicate the vision for Agent Builder Collaborate with cross-functional teams to plan and prioritize features Guide the product through all stages, from early concepts to launch Review market trends and user feedback to refine and improve the platform Ensure the needs of agents and customers are reflected in product decisions What We’re Looking For Experience in product management Ability to work with multiple teams and manage competing priorities Strong analytical skills for interpreting market and user data Comfort taking a product from idea to release

About Aqua VoiceAqua Voice is pioneering the voice input layer for the AI era. We develop our proprietary models and create deep operating system integrations, as mastering voice interaction necessitates comprehensive control over the entire technology stack.The landscape of work is evolving. Individual contributor roles have transformed; now you will manage AI agents, a task that is ideally suited for voice technology.We are not in the business of creating simple conversational agents. Our vision is that the most intuitive interaction with computers is through voice input with text output (VITO). We advocate for voice integration at a fundamental level, confident that a nimble company can lead innovation in this space.Our commitment to this vision is unwavering, and we have already made significant strides. We invite you to become a part of this exciting journey.The OpportunityAs we witness growing enterprise interest—teams eager to integrate Aqua into their workflows—you will lead these initiatives.Full-Cycle Sales Ownership: From initial conversation to contract signing, you will manage the entire sales process without handoffs.Land and Expand Strategy: Begin with key champions within organizations, and grow our presence across entire teams.Navigating Enterprise Processes: You will adeptly handle security reviews, procurement, and legal considerations, drawing on your previous experience.Defining Sales Methodology: As a key early-stage hire, you will help shape how enterprise sales are conducted at Aqua Voice.Collaboration with Product Teams: Your insights into enterprise needs will directly influence our product roadmap.

About UsAt Sierra, we are pioneering a transformative platform that empowers businesses to enhance their customer interactions through AI-driven solutions. Based in the vibrant heart of San Francisco, our company is expanding with offices in Atlanta, New York, London, France, Singapore, and Japan.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—are the essence of our culture and guide our every endeavor. We are deeply committed to these principles and strive to embody them in all we undertake.Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience. Bret, currently Board Chair at OpenAI, has held pivotal roles such as co-CEO of Salesforce and CTO of Facebook, as well as being a key figure in the creation of Google Maps. Clay's 18-year tenure at Google included leadership in AR/VR and Google Workspace.Your RoleTransforming Customer Experience: Join us in revolutionizing consumer and business interactions by enabling companies to create AI agents that authentically embody their brand identities.Customer-Centric Solutions: Address the diverse needs of our stakeholders, from users seeking assistance from agents to CX managers enhancing their processes, and developers extending our platform.Innovate Relentlessly: Lead the charge in discovering and implementing pioneering tools and methodologies that will shape the future of AI Agents.Collaborative Synergy: Work closely with engineering, design, leadership, and cross-functional teams to craft a seamless user experience.Trusted Advisor: Establish yourself as a strategic partner for our customers, collaborating with sales and go-to-market teams to drive success.Holistic Product Management: Oversee the product lifecycle from inception to successful execution, ensuring alignment and excellence at every stage.

About UsAt Sierra, we are pioneering a transformative platform designed to enhance customer experiences through advanced AI solutions. Based in the vibrant city of San Francisco, our company is expanding its presence with offices in key locations including Atlanta, New York, London, France, Singapore, and Japan.Our company culture is deeply rooted in our core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our actions and interactions, ensuring a collaborative and innovative work environment.Sierra was founded by industry leaders Bret Taylor and Clay Bavor. Bret, currently serving as the Board Chair of OpenAI, boasts an impressive background as co-CEO of Salesforce and CTO of Facebook. Clay brings 18 years of experience from Google, where he led various innovative projects, including Google’s AR/VR efforts.Your RoleDevelop Cutting-Edge AI Agents: In your position as an Agent Product Manager at Sierra, you will collaborate closely with our engineering team and clients to design and deploy AI agents capable of managing thousands of customer interactions daily.Customer Engagement: You will actively connect with various stakeholders within our client organizations:Identify and evaluate their specific needs and requirements.Prepare and deliver impactful demonstrations of Sierra’s AI agents.Collaborate with technical teams to navigate and resolve business process challenges.Continuously refine Sierra’s virtual agents to align with evolving client needs and operational workflows.Establish yourself as a trusted advisor, steering strategic technical initiatives for our clients.Influence Product Roadmap: Partner with Sierra’s engineering and product teams to outline and launch new features critical to enhancing client success.Your Qualifications5-7+ years of experience in product development, particularly with complex technical products.Proficient understanding of AI technologies and their application in customer service.Strong interpersonal and communication skills, capable of engaging with diverse stakeholders.Proven ability to drive projects from concept to execution in a fast-paced environment.Experience with agile methodologies and product management tools.

About UsAt Sierra, we are on a mission to transform how businesses interact with their customers through cutting-edge AI technology. Based in the vibrant city of San Francisco, we also have offices expanding in Atlanta, New York, London, France, Singapore, and Japan, fostering a global presence.Our core values - Trust, Customer Obsession, Craftsmanship, Intensity, and Family - are the bedrock of our culture and drive our commitment to excellence in everything we do.Our visionary co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from their leadership roles at Salesforce, Google, and Facebook, ensuring we are at the forefront of AI innovation.What You'll DoDrive the Future of AI Agents: Lead the charge in revolutionizing customer-business interactions by guiding companies in the development of AI agents that embody their unique brand identity.Prioritize Customer Needs: Address the diverse requirements of our users, including customers seeking support, CX managers optimizing processes, and developers extending our platform's capabilities.Innovate Relentlessly: Explore and implement new tools and processes that define the future of AI agents, paving the way for the next generation of business solutions.Collaborate Effectively: Work hand-in-hand with engineering, design, and leadership teams to create a seamless and integrated product experience.Provide Strategic Guidance: Become a trusted advisor to our customers in collaboration with sales and other operational teams to ensure their success.Own the Product Lifecycle: Manage the product from conception through execution, ensuring high standards are met at every stage.

About SierraAt Sierra, we are pioneering a transformative platform that empowers businesses to create more human-centric customer experiences through AI. Our headquarters is located in the vibrant city of San Francisco, with expanding offices in Atlanta, New York, London, France, Singapore, and Japan.We are driven by a set of core values that shape our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our actions and commitment to excellence in everything we do.Our esteemed co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from their leadership roles at industry giants like Salesforce and Google, ensuring Sierra is at the forefront of innovation.Your Responsibilities:Customer-Centric Problem Solving: Address the diverse needs of stakeholders, including users seeking assistance through chat and voice, CX managers utilizing our tools, and developers enhancing our platform, each with unique challenges.Innovative Thinking: Explore and implement cutting-edge tools and processes for AI Agents, defining the future landscape of customer interaction and support.Holistic Design Ownership: Lead the complete design lifecycle, from initial concept through execution and iteration, while collaborating closely with cross-functional teams.Collaborative Development: Work hand-in-hand with engineering, product management, and leadership to craft an integrated and seamless user experience.User Feedback Engagement: Conduct usability testing and gather customer insights to refine designs and ensure effective problem-solving.Design System Creation: Develop and uphold a scalable design system that promotes consistency and efficiency across all platforms.What You'll Bring:Proven experience in product design with a strong portfolio showcasing your work.Solid understanding of user-centered design principles and methodologies.Proficiency in design tools and software such as Sketch, Figma, or Adobe Creative Suite.Excellent communication skills with the ability to present ideas clearly and effectively.A collaborative spirit and the ability to work in a fast-paced, dynamic environment.

Join our dynamic team at Sierra as a Software Engineer focused on product development. In this role, you will be responsible for designing and implementing high-quality software solutions that enhance user experiences and drive product success. Collaborate with cross-functional teams to gather requirements, develop specifications, and create innovative software solutions that meet the needs of our customers.

About DEUNA DEUNA is an innovative startup that is transforming global commerce with ATHIA, our cutting-edge AI-driven orchestration and payments platform. This platform empowers large enterprises to enhance approval rates, minimize costs, and discover new revenue streams. Created by the visionary team behind DEUNA—the most rapidly expanding Commerce OS in Latin America—ATHIA integrates payment intelligence, checkout optimization, and data orchestration into a single, robust solution.With seamless integrations spanning over 300 payment service providers and alternative payment methods, and facilitating more than 20% of Mexico’s digital economy, we simplify global payments through a singular integration and centralized reconciliation.As we venture into the U.S. market to address the pressing demands of large retailers, marketplaces, airlines, and quick-service restaurants, we invite you to join us in shaping the future of payments! Visit https://www.deuna.com/ to find out more about our mission!Role OverviewWe are on the lookout for a Product Manager who will take charge of the strategy, roadmap, and execution for a specific product area within DEUNA’s payments platform.In this role, you will serve as the primary authority for your product, ensuring transparent visibility of existing features, upcoming developments, and backlog priorities. Collaborating closely with Engineering, UX, Product Marketing, and Integration teams, you will define impactful solutions that address real customer challenges while aligning with DEUNA’s long-term vision.This position demands a robust blend of strategic insight, technical acumen, and execution discipline in a dynamic environment.Key ResponsibilitiesProduct Strategy & Roadmap- Formulate and uphold the product strategy and roadmap for your designated product area.- Guarantee alignment between product initiatives, organizational objectives, and customer requirements.- Act as the definitive source for current features, future releases, and backlog prioritization.- Continuously assess product performance and pinpoint areas for enhancement.Initiative Ownership- Proactively seek opportunities for improvement and innovation within the product area.

About Us:At LangChain, we strive to make intelligent agents an integral part of everyday technology. Our mission revolves around building a robust foundation for agent engineering, enabling developers to transition from prototypes to production-ready AI agents that teams can depend on. Initially starting as a suite of widely adopted open-source tools, we have expanded to offer a comprehensive platform for building, evaluating, deploying, and operating agents at scale.Today, our products including LangChain, LangGraph, LangSmith, and Agent Builder are instrumental for teams delivering real AI solutions across both startups and large enterprises. Millions of developers trust LangChain to empower AI teams at renowned companies such as Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.With a successful $125M raised in Series B funding from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we are at an exciting stage of growth, continuously developing innovative products where every team member's contributions significantly shape our technology and collaborative efforts.About the Role:We are in search of a Product Manager to take ownership of critical components of LangSmith. The evolution of AI products is transforming software development processes; LangSmith serves as the observability, evaluation, and deployment platform that facilitates the creation of reliable AI systems.This position operates at the crossroads of user experience and production infrastructure. You will collaborate with engineers to develop features that are intuitive while also addressing complex technical challenges: managing versioning for intricate prompt chains, troubleshooting multi-step agent failures, or creating scalable evaluation systems for test cases ranging from 10 to 10,000.Engaging directly with customers — from early-stage startups launching their first agent to enterprises managing mission-critical AI systems — you will gain insights into where the platform needs enhancement and what new capabilities can facilitate innovative workflows.Lead the roadmap for a fundamental aspect of the LangSmith platform.Collaborate with customers to identify their challenges and outline new product features.Partner with engineering to establish project scope, navigate technical trade-offs, and deliver impactful features swiftly.Contribute to shaping product strategy alongside our founders and leadership team.

About UsAt Sierra, we're revolutionizing the way businesses connect with their customers through innovative AI-driven solutions. Based in the vibrant city of San Francisco, we are expanding our presence globally with offices in Atlanta, New York, London, France, Singapore, and Japan.Our culture is built upon core values that guide our actions: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles shape our work environment and our commitment to excellence.Our visionary co-founders, Bret Taylor, former co-CEO of Salesforce and Board Chair of OpenAI, alongside Clay Bavor, a seasoned leader from Google, bring a wealth of experience to our dynamic team.Your RoleTake charge of comprehensive content publishing workflows, prioritizing tasks, and serving as the primary bridge between marketing, design, product, and development teams.Oversee and enhance our content management system (CMS), ensuring it aligns with marketing objectives while adhering to high technical standards and scalable practices.Ensure top-notch quality for all published content, focusing on SEO optimization, accessibility, brand consistency, and accuracy across various platforms (blog, news, resources).Foster continuous improvement in content operations through process optimization, technology upgrades, and thorough documentation of web standards and best practices.Transform product and marketing briefs into actionable production plans, managing new page development from conception to launch, while ensuring timely updates across different regions as we expand.QualificationsMinimum 5 years of experience in web content management or digital production.Extensive knowledge of enterprise-grade content management systems; experience with Sanity is highly desirable.Proficient in SEO best practices, accessibility standards, and web analytics tools.Exceptional organizational skills, ability to manage multiple projects simultaneously, and a keen eye for detail.Strong communication skills, with the ability to work collaboratively across various teams.

Join demo.levels.fyi, a pioneering software company at the forefront of real-time collaboration solutions. Established in 2012, we proudly serve over 10,000 customers globally and are supported by esteemed investors, including Example Capital. With our recent Series C funding, we are valued at an impressive $750 million.As a Product Manager, you will be an integral part of our dynamic team, reporting directly to the team manager. Your contributions will be vital in streamlining various workflows and driving innovation.Key ResponsibilitiesEngage in collaborative meetings to drive product initiatives.Lead key projects to enhance our product offerings.Identify and recruit talented individuals to join our team.Mentor and nurture the professional growth of current team members.

About UsSierra is pioneering a transformative platform that empowers businesses to enhance customer experiences through cutting-edge AI technology. With our main office in San Francisco and expanding locations in Atlanta, New York, London, France, Singapore, and Japan, we are dedicated to fostering an innovative workspace.Our culture is deeply rooted in core values that drive our mission: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our actions and define who we are as a team.Our visionary co-founders, Bret Taylor and Clay Bavor, bring unparalleled expertise to Sierra. Bret, former co-CEO of Salesforce and CTO of Facebook, co-created Google Maps, while Clay led significant innovations at Google, including Google Lens and the AR/VR initiatives.What You'll DoEstablish the benchmark for exceptional communications in a rapidly growing, founder-led organization.Collaborate with the marketing team to shape our brand identity and enhance Sierra's visibility as:A generational company;A leader in category innovation;The preferred AI partner for top-tier companies; andAn outstanding workplace.Oversee our public relations, social media presence (including podcasts), and blog content.Manage daily operations with our PR agency.Actively participate in the Marcomms team, contributing as needed.What You'll BringA solid understanding of media and social channels, gained through experience in corporate, governmental, or journalistic environments.A resourceful, entrepreneurial mindset.Exceptional written and verbal communication skills.A creative approach coupled with the ability to execute swiftly.Experience in fast-paced environments, collaborating with independent-minded professionals.

Join Casca as a Product Manager!At Casca, we are revolutionizing the banking industry by developing Artificial General Intelligence (AGI) solutions. Our mission is to replace outdated legacy systems with cutting-edge AI technology that automates up to 90% of the manual tasks traditionally performed by humans.In this role, you will take full ownership of a product vertical, collaborating with our engineering team and banking clients to transform intricate lending workflows into streamlined, AI-driven experiences. Your decisions will directly influence our product development and direction.While demand is high, our challenge lies in delivering innovative solutions swiftly. We seek individuals capable of tackling significant challenges, engaging with sophisticated clients, and accelerating our delivery processes.Your ResponsibilitiesStrategize Product Development: Define the product roadmap by making critical prioritization decisions based on customer feedback, business impact, and technical feasibility.Engage with Clients: Spend time with banking customers to comprehend their workflows, identify pain points, and navigate regulatory environments, ensuring our products provide real solutions.Collaborate with Engineers: Work closely with the engineering team to balance speed, quality, and scope while gaining insights into technical complexities.Manage the Product Lifecycle: Oversee all stages including requirements gathering, development, quality assurance, rollout, and iteration, with a focus on measuring success and addressing shortcomings.Adapt Quickly: Handle multiple priorities, make informed decisions with limited information, and pivot as necessary based on new insights.QualificationsMinimum of 4 years of experience in product management within fast-paced, technology-centric environments, with a preference for candidates with startup experience.Proven track record of successfully launching customer-centric products that resonate with users.Strong analytical capabilities, utilizing data to inform decisions rather than retroactively justify them.Exceptional verbal and written communication skills, able to convey complex concepts in an understandable manner.Familiarity with AI/ML products, financial services, or enterprise software is a plus.What You Can ExpectOwnership & Impact: A unique opportunity to influence the future of banking through AI and lead product initiatives from conception to execution.Collaborative Culture: Join a dedicated and talented team that values creativity and teamwork.