Product Manager, Trust & Safety

Chime is hiring a Product Manager focused on Trust & Safety in San Francisco. This role centers on protecting the platform and its users by driving initiatives that strengthen safety and reduce fraud. Role overview The Product Manager will work with teams across the company to design and launch strategies that address user safety concerns. Efforts will target the identification and prevention of fraudulent activities, ensuring that Chime remains a secure place for members. Key responsibilities Develop and implement product strategies to enhance trust and safety Collaborate with engineering, operations, and other teams to address risks and improve user security Shape product direction with a focus on maintaining a trustworthy platform Impact Your work will directly influence how Chime protects its community, helping to build a safer experience for all users.

About the TeamThe Trust & Safety, Integrity, and Fraud Product team at DoorDash is committed to creating a secure and reliable experience for all users on our platform, including Consumers, Merchants, and Dashers. We address intricate challenges such as fraud prevention, account takeover prevention, authenticity verification, and regulatory compliance, all while ensuring a seamless user experience. Our collaborative efforts with cross-functional teams—including Engineering, Data Science, Compliance, and Risk Operations—drive strategic initiatives that safeguard our business while promoting growth.About the RoleAs DoorDash expands beyond restaurants into a broader marketplace, our commitment to safety and trust remains paramount. We are seeking a Senior Product Manager to spearhead cross-functional teams tackling complex challenges that affect Consumers, Dashers, and Merchants. Your role will encompass various aspects of our business—from new user onboarding and in-app experiences to innovative products and services that are unparalleled in the market. Depending on your expertise, you will either lead a vertical fraud team focused on protecting Consumers or a horizontal fraud platform team dedicated to enhancing our Risk Engine, Data Signals Intelligence, and Automation/Anomaly Detection capabilities. This is an exceptional opportunity to shape the future of DoorDash during a period of rapid growth and significant impact.You’re excited about this opportunity because you will…Establish the vision and long-term product strategy for a vertical or horizontal fraud team.Develop and implement a customer-centric product roadmap in close collaboration with senior leadership, Operations, Data Science, Analytics, Design, and Engineering teams.

Join Lyft as a Manager of Trust & Safety Policy, where you will play a crucial role in shaping and implementing policies that ensure the safety and trust of our community. Your leadership will guide strategic initiatives, engage with stakeholders, and drive data-informed decisions to foster a secure environment for our riders and drivers.

Join Our Dynamic TeamAt OpenAI, our Trust, Safety & Risk Operations teams are dedicated to protecting our innovative products, users, and the organization from various threats, including abuse, fraud, scams, and regulatory challenges. We operate at the nexus of operations, compliance, user trust, and safety, collaborating closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are secure, compliant, and reliable for a diverse, global audience.Our team supports users across ChatGPT, our API, enterprise solutions, and developer tools. We handle sensitive inbound inquiries, develop detection and enforcement systems, and scale operational workflows to address the demands of a fast-paced, high-stakes environment.Your Role and ResponsibilitiesWe are looking for seasoned analysts with expertise in one or more of the following domains:Content Integrity & Scaled Enforcement – Proactively identify, review, and respond to policy violations, harmful content, and emerging abuse trends on a large scale.Emerging Risk Operations – Detect, assess, and mitigate new and intricate safety, policy, or integrity challenges in the rapidly changing AI landscape.In this role, you will manage high-sensitivity workflows, serve as the incident manager for complex cases, and develop scalable operational systems, including tools, automation, and vendor processes that uphold user safety and trust while fulfilling our legal, ethical, and product commitments.Our work culture embraces a hybrid model of three days in the San Francisco office each week, and we provide relocation assistance for new hires.Please be advised that this role may involve exposure to sensitive content, including material that may be sexual, violent, or otherwise unsettling.Your Key Responsibilities Include:Manage and resolve high-priority cases within your area of expertise (content enforcement, fraud/scams, compliance, or emerging risks).Conduct thorough risk assessments and investigations utilizing internal tools, product signals, and external data sources.Act as the incident manager for escalated cases necessitating intricate policy, legal, or regulatory analysis.Collaborate with cross-functional teams to design and implement top-tier operational workflows, decision trees, and automation strategies.Establish feedback loops and continuous improvement initiatives to enhance operational effectiveness.

Join suno as an Engineering Manager in our Trust & Safety team, where you will lead the development and implementation of innovative solutions to enhance user safety and trust on our platform. You will work closely with cross-functional teams to ensure the integrity of our systems and the protection of our users. Your leadership will be vital in driving engineering excellence and fostering a culture of safety and accountability.

Role overview The Senior Manager, Trust & Safety Policy at Lyft leads the team that shapes and updates policies to protect riders and drivers. This position ensures Lyft’s standards align with legal requirements and promote a secure experience on the platform. The role involves both policy development and hands-on implementation. Key responsibilities Guide a team dedicated to creating and carrying out trust and safety policies Draft and update policies that keep users safe while meeting legal and regulatory standards Collaborate with colleagues from multiple departments to design solutions that work in practice Share policy changes and decisions clearly throughout the company What Lyft looks for Ability to think strategically and solve complex problems Strong communication skills Experience working with teams across different functions Background in trust and safety, policy, or a related area is helpful Location San Francisco, CA

As the Trust and Safety Strategy Lead at Faire, you will play a pivotal role in shaping our approach to ensuring the security and trust within our marketplace. You will be responsible for developing and executing strategic initiatives that promote a safe environment for our users, driving policy development, and collaborating with various teams to implement safety measures and risk management protocols.This position is ideal for a strategic thinker with a strong background in trust and safety, who thrives in a fast-paced, innovative environment.

About Our TeamAt OpenAI, our User Safety & Risk Operations team is dedicated to protecting our platform and users from various forms of abuse, fraud, and emerging threats. We operate at the crucial intersection of product risk, operational scale, and real-time safety response, supporting a diverse range of users from individuals to global enterprises, as well as advertisers and creators.The Ads Trust & Safety Operations team is committed to ensuring the safety of our users, advertisers, and creators across all monetized surfaces. As OpenAI rolls out new revenue-generating formats and partnerships, this team guarantees that these experiences are safe, compliant, of high quality, and aligned with our overarching safety standards. We work closely with Product, Engineering, Policy, and Legal teams to identify potential risks, develop and enhance enforcement systems, and ensure scalable, high-integrity operations.About the RoleWe are seeking a seasoned operator to help expand and enhance the Ads Trust & Safety Operations at OpenAI. In this pivotal role, you will oversee critical Ads T&S workstreams from inception to execution, collaborating closely with Product, Policy, Engineering, Legal, and Operations teams to design scalable enforcement processes, strengthen detection mechanisms, and ensure safe support for Ads and monetization at scale.You will navigate the intersection of strategy and execution—translating ambiguity into structured programs, identifying operational risks, and driving measurable improvements across systems and workflows.This position requires an individual who is highly operational, excels at execution, and is comfortable providing clarity in uncertain situations. You should be enthusiastic about building scalable systems and processes from the ground up and working in tandem with policy and product teams as we rapidly iterate on advertising strategies and features.Key Responsibilities:Oversee complex, high-impact Ads Trust & Safety problem areas from strategy through execution.Design and scale operational workflows for Ads Trust & Safety, encompassing enforcement models, review processes, escalation paths, and quality frameworks.Work closely with Product, Policy, and Engineering teams to translate risk and policy requirements into scalable systems, tools, and automation.Drive operational readiness for new Ads and monetization launches, features, and markets, identifying risks early and ensuring appropriate mitigations are in place.Leverage data to identify trends, gaps, and emerging risks across Ads surfaces; develop proposals for enhancements.

Discord, a platform frequented by over 200 million users monthly, thrives on its vibrant gaming community, where more than 90% of users engage in gaming activities. With a staggering 1.5 billion hours spent playing diverse titles each month, Discord is pivotal in shaping the gaming landscape. Our mission is to enhance social interactions for gamers before, during, and after gameplay.We are seeking an outstanding Trust & Safety Counsel to join our dynamic legal team. This influential role offers the opportunity to contribute significantly at one of the most exciting companies in the tech industry! As our second Trust & Safety Counsel, you will be integral in supporting our Trust & Safety organization, addressing law enforcement data requests, identifying and removing harmful content and actors, and ensuring compliance with international laws and regulations.

Join Quizlet as a Senior Software Engineer specializing in Trust & Safety, where you will play a crucial role in enhancing the security and integrity of our platform. You will collaborate with cross-functional teams to develop robust software solutions that protect our community and ensure a safe learning environment.

Join Databricks, where we are dedicated to creating the most advanced and secure platform for data and AI. Our commitment to innovation drives us to develop cutting-edge solutions in security, compliance, and governance.As a vital member of the Trust and Safety Data Science team, you will engage in projects that are essential for maintaining the security and regulatory compliance of the Databricks Platform. Our clients rely on Databricks to safeguard their data while managing millions of virtual machines across three clouds in numerous regions worldwide.Our engineering teams design highly sophisticated products that address significant real-world challenges. We continuously strive to push the limits of data and AI technology, all while ensuring the security and scalability that are crucial for our customers' success on our platform. We cater to a diverse array of companies with different security and compliance needs. Understanding how our customers utilize our existing features is imperative, involving comprehensive, data-driven analysis of all facets of Databricks' security programs.Customers entrust us with their most critical data, and our mission is to establish the most reliable data analytics and machine learning platform globally. We are expanding our Trust and Safety Data Science team and seek talented individuals to join our group of “full stack” data scientists. Collaborating closely with engineering and security teams, you will focus on strategic initiatives that enhance the security and safety of Databricks for our clients. Our team employs advanced statistical and machine learning techniques to detect fraud and abuse across our platforms, utilizing state-of-the-art methodologies. For insights into our initiatives, check out our blog post. Engaging in fraud and abuse detection is dynamic and crucial, offering you a chance to significantly impact the security and efficiency of business operations.For further information, please visit https://www.databricks.com/trust.

Role Overview OpenAI is hiring a Product Manager focused on Safety Measurement in San Francisco. This role leads the creation and rollout of safety protocols for OpenAI’s products. The work centers on improving how safety is measured and maintained throughout the product lifecycle. Key Responsibilities Develop and implement safety protocols for new and existing products. Work closely with engineering, research, and policy teams to raise safety standards. Monitor compliance with industry regulations and internal guidelines. Drive safety initiatives that shape user experience and strengthen product reliability. Collaboration This position requires regular collaboration with cross-functional teams across OpenAI. The Product Manager will coordinate efforts between technical and non-technical groups to ensure safety remains central to product development.

The Safety Systems team at OpenAI manages the entire lifecycle of safety initiatives for advanced AI models. This group works to ensure responsible deployment, aiming for positive societal impact. Projects span system safeguards, model training, evaluation, and red-teaming, all designed to reduce misuse and misalignment while upholding strict safety standards. The team plays a central role in OpenAI's commitment to developing and deploying Artificial General Intelligence (AGI) safely, fostering a culture of trust, responsibility, and transparency. Learning from deployments and distributing AI's benefits widely are core goals. The team works to keep powerful tools aligned with human values and safety priorities. Role overview OpenAI is hiring a Product Manager for Cyber Safety to lead initiatives focused on cybersecurity risk. This San Francisco-based role centers on ensuring that frontier model deployments are safe, impactful, and responsive to user needs and technical advances. The Product Manager clarifies strategic priorities, shapes safety-focused product roadmaps, and partners with AI researchers, engineers, policy experts, and other teams. Designing plans to strengthen the broader ecosystem and help others stay ahead of adversaries is also part of this work. The position suits a technically skilled product manager who approaches problems with adversarial thinking and enjoys solving complex, ambiguous challenges through structured analysis and teamwork. Relocation assistance is available. What you will do Work closely with research, engineering, data science, and policy teams to embed safety into the development and deployment of advanced AI models. Develop frameworks to identify and mitigate deployment safety risks, using data analysis, expert input, and adversarial assessments. Set strategic priorities and define product roadmaps to improve deployment safety, reliability, and management of emerging AI capabilities. Create scalable methods, tools, and processes for evaluating, refining, and enhancing safety systems. Establish repeatable processes to incorporate the latest AI safety research into OpenAI’s models and products. Develop and refine clear, actionable metrics to measure safety performance and user engagement.

About Pinterest Pinterest connects millions of people worldwide, helping them discover ideas, plan projects, and find inspiration. The team behind the platform is committed to supporting creativity and encouraging individuals to shape lives they love. Diversity, growth, and flexibility are core values, with a focus on fostering an environment where everyone can thrive. More about flexible work at Pinterest can be found here. AI plays a central role at Pinterest, enhancing creativity and expanding the platform's reach. The company seeks candidates who are interested in working alongside AI and integrating it into their daily work. During interviews, Pinterest emphasizes both foundational skills and the ability to collaborate with AI. Clear communication and thoughtful problem-solving are highly valued. For details on the company's approach to AI in hiring, visit this page. Role Overview: Senior Product Manager, Enforcement Systems This Senior Product Manager position sits within the Trust & Safety team and focuses on the infrastructure that keeps Pinterest safe. The role involves setting product strategy for systems that detect, review, and address unsafe content at scale. Key responsibilities include leading the development of AI-powered automation frameworks that use large language models (LLMs) and vision-language models (VLMs) to improve enforcement decisions. Ensuring automated actions align with policy intent is central to the work. Collaboration is essential: the Senior Product Manager will work closely with engineering, operations, policy, and content safety teams. The scope also extends beyond Trust & Safety, supporting enforcement for monetization, shopping, and other areas across Pinterest. Location San Francisco, CA, US Remote, US

Role Overview Discord is hiring a Staff Product Manager, Safety Experience, based in the San Francisco Bay Area. This role centers on building and refining safety features that help keep users secure while fostering an engaging community. What You Will Do Lead the development and improvement of safety-related product features Work closely with teams across engineering, design, and other disciplines to shape product vision and strategy Use data and user insights to guide decisions and evolve safety protocols

Employee Applicant Privacy NoticeAbout Us:Join us in shaping a brighter financial future.At SoFi, we are transforming personal finance by empowering our members to think differently about their financial journeys. As a next-generation financial services company and national bank, we leverage innovative mobile technology to help millions achieve their financial aspirations. We are proud to lead the charge in an industry undergoing significant transformation, with a commitment to our core values guiding our mission every day. Join us to invest in yourself, your career, and the financial landscape.The Role:We are on a mission at SoFi to help our members achieve financial wellness and become a leading financial institution. We are looking for a proactive Senior Product Manager who will take charge of the vision and roadmap for our members' account authentication and safety experiences.Your primary responsibility will be to balance security with user experience, ensuring that safety measures are perceived as valuable features rather than burdens. You will manage the 'Front Door' of the SoFi experience, which includes authentication processes, multi-factor authentication, and account recovery, to protect against malicious actors while providing a seamless experience for our members.In addition to entry points, you will oversee the entire safety journey for members, designing systems to navigate active fraud investigations and secure critical profile changes. Your work will involve creating systems that detect anomalies and suspicious activities, preemptively blocking account takeovers. You will develop defenses against crypto scams, phishing attempts, and social engineering, ensuring that only verified members access their accounts and are fully informed about their authorizations during security challenges. Your products will be foundational to customer trust, turning security challenges into empathetic and trust-building moments that protect our members without hindering their experience.

At Intrinsic Safety, we're leveraging innovative technologies to tackle some of the most challenging issues of our digital era using safe and effective AI solutions. Your contributions will play a pivotal role in assisting fraud prevention and Trust & Safety teams, enabling them to concentrate on impactful tasks rather than repetitive manual reviews. We're experiencing rapid growth, partnering with some of the largest and most dynamic social media and online service platforms.We are on the lookout for an exceptional Technical Account Manager (TAM) to join our core Customer Success team. In this role, you will be crucial in ensuring our customers—particularly our enterprise clients—derive maximum value from Intrinsic Safety by providing expert technical support and guidance. You will act as the essential link between our advanced AI platform and our customers' technical teams, fostering deep platform adoption, troubleshooting complex issues, and facilitating their long-term success. This is a unique opportunity to contribute to our mission by transforming intricate technical challenges into practical solutions that effectively combat fraud and abuse.This role requires in-person attendance at our San Francisco office.Your ResponsibilitiesPost-Integration Technical Partnership: Serve as the main technical liaison for our enterprise customers post-deployment. Gain a thorough understanding of their unique technical environments and data flows as they interact with the Intrinsic Safety platform.Drive Ongoing Technical Adoption & Optimization: Assist customers in navigating advanced platform features and configurations to ensure they maximize the benefits of Intrinsic Safety’s offerings.Build Scalable Technical Resources: Develop and enhance our knowledge base, technical documentation, and best practice guides to empower both customers and the Customer Success team.Strategic Technical Troubleshooting & Resolution: Identify and resolve sophisticated technical challenges that arise after implementation, working closely with engineering and product teams to deliver scalable solutions.Product Evolution: Act as a key contributor to the continual improvement of our product offerings.

Join Pinterest as a Staff Product Manager for AI Safety, where you'll play a crucial role in shaping the future of AI technology. Your expertise will guide the development of safe and responsible AI solutions that enhance user experience while ensuring ethical standards are met.

Airbnb started in 2007 when two hosts welcomed three guests into their San Francisco home. Since then, the platform has grown to over 5 million hosts and more than 2 billion guests worldwide. Hosts offer unique stays and experiences that connect travelers with local communities. Trust Engineering at Airbnb Trust sits at the heart of Airbnb’s platform. The Trust Engineering team builds technology to keep the community safe and uphold high standards for hosts, guests, homes, and experiences. Their work addresses both online risks, such as account compromise, fake listings, and financial loss, and offline concerns like theft, property damage, and personal safety. The team’s responsibilities include user onboarding, screening, identity, and reputation systems. Trust Engineering leads the technical vision for these systems and integrates them throughout Airbnb’s platform. Role overview The Senior Staff Software Engineer, Trust, is a senior individual contributor role. This engineer partners with technical leaders across Airbnb to shape, plan, and deliver a broad roadmap of Trust engineering projects. The position involves extensive collaboration with teams throughout the company. While highly senior, this is still a hands-on engineering role, every Airbnb software engineer, regardless of level, contributes code and development work. What you will do Define and drive the long-term vision and strategy for the Trust Platform, setting architectural direction for core systems that support scalable, high-quality fraud detection, safety, and trust decisions across Airbnb. Work deeply within Trust Platform components, developing system and performance tools, and identifying ways to improve technical quality, operational excellence, and developer experience. Promote an AI-first engineering approach, using LLM-powered agents to generate and refine code, so you can focus on problem-solving, system design, and quality oversight. Location This position is remote and based in the United States.

Join our innovative team at Intrinsic Safety, where we leverage cutting-edge technologies to tackle some of the most challenging issues of the digital era using safe and effective AI. Your role will be pivotal in enabling Trust & Safety teams to minimize time spent on tedious manual reviews and investigations, empowering them to focus on what truly matters. By transforming the methods these teams use to protect their communities from various threats, including spam, scams, misinformation, hate speech, and physical security issues, you will significantly impact the lives of many individuals. We are experiencing rapid growth, serving major social media and online service platforms.We are seeking our inaugural Business Development Representative (BDR) to spearhead pipeline growth and assist in scaling our sales efforts. In this role, you will be responsible for outbound prospecting, qualifying leads, and scheduling meetings with decision-makers across online marketplaces and digital platforms. Collaborating closely with the go-to-market (GTM) team, you will refine messaging, optimize outreach strategies, and cultivate relationships with potential customers. This is a high-impact position that offers the chance to shape our sales approach and advance your career as we grow.This position requires in-person attendance at our San Francisco office.Key Responsibilities:Generate and qualify leads through strategic outbound prospecting, focusing on trust & safety, legal, and compliance leaders.Implement multi-channel outreach strategies via email, phone, and LinkedIn to engage key decision-makers and secure discovery meetings.Conduct initial conversations to assess prospect needs, evaluate fit, and ensure seamless transitions to the GTM team.Accurately track outreach activities, interactions, and pipeline progress in our CRM system.Provide insights from customer interactions to refine our sales messaging, ideal customer profile, and go-to-market strategy.