Principal Simulation Engineer at DoorDash Labs

We are on the lookout for a Principal Simulation Engineer to lead the design and development of a comprehensive aerial autonomy simulation stack at DoorDash Labs. In this hands-on leadership position, you will define and implement the simulation architecture that supports our autonomy development, validation, continuous integration and deployment (CI/CD) testing, and pilot training.As the technical authority on simulation, you will make key architectural decisions, develop essential components, and establish engineering standards. You will also build and mentor a small but talented simulation team while maintaining active involvement in implementation and system design.This role is perfect for someone with extensive experience in building simulation systems from the ground up, possessing a deep understanding of simulator internals, and eager to craft a world-class platform from scratch.

Join DoorDash Labs as a GeoSpatial Engineer, where you'll innovate at the crossroads of software engineering and robotics. Utilize your expertise to analyze complex 3D environments, scale our data infrastructure, and visualize vital map data for our fleet operations. If you're passionate about enhancing logistics through cutting-edge technology, we want to hear from you!

Join Our Innovative TeamAt DoorDash Labs, we are at the forefront of technological advancement in logistics. Established in 2018, our mission is to revolutionize last-mile delivery through cutting-edge automation and robotics solutions. Our highly skilled team, composed of industry veterans, is dedicated to creating technologies that enhance the efficiency of Dashers, merchants, and consumers alike.Your Role and ImpactWe are on the lookout for a talented Senior Planner Engineer with extensive experience in developing production-level autonomous systems. You will be responsible for designing, implementing, and deploying sophisticated behavior and motion planning algorithms that ensure safe and efficient autonomous delivery operations. The ideal candidate will have a comprehensive understanding of the full development lifecycle of autonomous products and the inherent challenges of building robust, reliable, and high-performance planning systems.What You’ll DoDesign and implement real-time behavior and motion planning algorithms for complex driving scenarios in urban and suburban environments.Lead root-cause analysis to systematically address planner-related issues and long-tail failures.Create scalable evaluation, simulation, and validation frameworks to ensure safe deployments across new geo-fenced regions.Work collaboratively with cross-functional teams including perception, prediction, controls, and platform to enhance end-to-end autonomy.Contribute to architectural decisions that improve the robustness, generalization, and computational efficiency of planning systems.Why You’re a Great FitYou possess a BS/MS/PhD in Computer Science, Electrical Engineering, Robotics, or a related technical field, or have equivalent practical experience.You have a strong background in C++ software engineering with a proven ability to develop robust systems.

Join ASM – Where Innovation Meets Collaboration!With over 55 years of pioneering technology, ASM stands at the forefront of innovation, shaping the future of advanced semiconductor devices. Our diverse team of more than 4,500 professionals from 70 nationalities drives advancements in key trends such as 5G, cloud computing, AI, and autonomous driving. We pride ourselves on our commitment to diversity, inclusion, and sustainability, striving to make a positive impact on the world. Our comprehensive development programs are designed to foster your growth, enabling you to push the boundaries of innovation. Position: Senior Principal Engineer, Systems (Plasma & Multi-Scale Simulation Scientist)The Simulation and Modeling Hub is looking for a Senior Plasma & Multi-Scale Simulation Scientist to enhance our plasma modeling capabilities. This pivotal role involves integrating plasma physics, surface chemistry, and feature-scale behavior to develop predictive, physics-based simulation workflows that support advanced semiconductor processes including PEALD, PECVD, ALE, and RIE.

About UsAt Twelve Labs, we are at the forefront of innovation, creating advanced multimodal foundation models that enable machines to understand videos in a human-like manner. Our groundbreaking approach to video-language modeling is setting new benchmarks, enhancing our ability to analyze and interact with diverse media formats.With an impressive $107 million in funding from leading venture capital firms including NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, as well as visionary AI leaders like Fei-Fei Li and Alexandr Wang, we are strategically positioned to drive global innovation. Our headquarters in San Francisco, along with a significant presence in Seoul, illustrates our commitment to reshaping the future of technology.We celebrate the unique journeys of every individual and believe that our diverse backgrounds fuel our creativity and innovation. We invite passionate individuals who share our mission to join us in transforming video understanding and multimodal AI.Role OverviewUnlike typical video engineering roles that focus primarily on enhancing human playback, at Twelve Labs, we engineer video for machine comprehension. This unique approach prioritizes AI model performance over mere perceptual quality. As the Principal Software Engineer for Video Engineering, you will architect and implement our video processing pipelines, overseeing the entire journey from byte ingestion through to playback. Your work will be pivotal in ensuring our systems are efficient, cost-effective, and tailored for AI-driven video intelligence at scale.Your ResponsibilitiesEnd-to-End Ownership: Lead the design and execution of video pipelines, covering ingestion, decoding, chunking, storage, and playback, applicable to both batch and streaming modes.Codec Expertise: Guide the development of decoding strategies, container format management, and codec implementations, ensuring optimal performance for various video types.

About the TeamDoorDash Labs operates as an innovative arm within DoorDash, dedicated to pioneering cutting-edge autonomous delivery robots and various automation solutions integral to our delivery platform. If you are passionate about leveraging AI and robotics to enhance services used by millions, we invite you to join us!About the RoleAs the Senior Staff Technical Program Manager (Hardware) at DoorDash Labs, you will be pivotal in driving advancements within our robotics hardware team and across all of DoorDash Labs, enhancing last-mile deliveries through automation.This position requires a minimum of two days of onsite presence at one of our hardware labs located in San Francisco or Oakland, reporting directly to the Lead of our Technical Program Management team.Your Excitement for This Opportunity Will Shine Through as You…Contribute to the thrilling development and manufacturing of autonomous delivery robots.Collaborate daily with our robotics hardware, software, autonomy, and operations teams to tackle complex challenges in autonomous vehicle technology.Lead and manage the development, testing, validation, and production of both current and future generations of mechanical, electrical, and electronic robotics hardware.Guide hardware projects from initial product requirements or engineering concepts to deployment on public roads.Engage with leaders and engineers across Hardware, Software, Firmware, Controls, Autonomy, and Operations to plan, track progress, address challenges, and resolve issues.Utilize your expertise in both hardware and software/firmware integration.Oversee vendor relationships, both domestically and internationally, for prototyping and mass production.We Are Excited About You Because You Possess…A B.S., M.S., or PhD in engineering, such as robotics, mechanical, electrical, or computer science.Over 8 years of industry experience in engineering and program management.Proven experience in software and hardware development processes.A track record of successfully managing complex hardware projects.

About Our TeamJoin our innovative Robotics team at OpenAI, where we are dedicated to pioneering general-purpose robotics and advancing towards AGI-level intelligence in dynamic, real-world environments. By working across the entire model stack, we seamlessly integrate state-of-the-art hardware and software to explore a wide variety of robotic form factors. Our mission is to harmoniously combine advanced AI capabilities with the constraints of physical systems, ultimately enhancing the lives of individuals worldwide.About the RoleWe are on the lookout for a passionate Simulation Realism Engineer to lead our initiative in achieving quantitative realism in simulation for robotics research and product development. You will be responsible for devising strategies, tools, and operational practices that bridge the sim-to-real gaps across physics, sensors, and rendering. Collaborating cross-functionally with research, software, hardware, and operations teams, you will identify key realism gaps, establish measurable realism metrics, and deliver impactful engineering solutions — from fine-tuning engine parameters and setting asset standards to integrating third-party engines and managing simulations at scale. This hands-on engineering role combines scientific precision (measurement & validation) with practical systems work (tooling, cloud ops, and CI/HIL pipelines).This position is based in San Francisco, CA, with a requirement of 4 days in the office per week. Relocation assistance is available for new hires.Your Responsibilities:Establish and operationalize realism metrics & protocols. Design experiments and automated tests to identify specific areas of non-realism, quantify gaps, and monitor regressions over time.Optimize engine parameters (contacts, friction, mass/density, solver settings) and object models to ensure simulated dynamics align with real-world measurements.Assess, integrate, and where necessary, extend third-party physics, rendering, and sensor simulation engines (e.g., Isaac, PhysX, MuJoCo). Lead vendor proof of concepts and benchmark features to inform roadmaps.Develop standards and guidelines for authoring and validating asset physical/visual properties; implement semi- or fully-automated pipelines to tune and optimize assets for target engines.Resolve technical challenges related to running engines in the cloud (OS, drivers, GPU), parallelize simulations (batch multiple runs per engine instance), and fortify real-world-facing pipelines to ensure reliable simulation at scale.Lead validation campaigns (teleoperation, HI...) to verify simulation accuracy and performance.

The Bot CompanyAt The Bot Company, we are on a mission to create an innovative robot for every household.Located in the heart of San Francisco, our dedicated team consists of talented engineers, designers, and operators with backgrounds from industry leaders like Tesla, Cruise, OpenAI, Google, and Pixar. Our collective experience includes delivering products to hundreds of millions of users, and we understand what it takes to craft extraordinary products and experiences.Our lean team structure fosters rapid decision-making and minimizes bureaucracy, allowing every individual to take ownership and responsibility. We embrace a culture of rapid iteration and swift execution, encouraging collaboration across various domains.Ideal Candidate TraitsWe seek candidates who exhibit exceptional sharpness and the ability to thrive in fast-paced, high-stakes environments. Throughout the hiring process, candidates should demonstrate:Exceptional mental acuity: Quick thinkers who can learn rapidly and navigate unfamiliar challenges.Engineering curiosity: A natural inclination to explore how systems operate, even beyond one's area of expertise.High-performance mindset: Ability to adapt swiftly, manage ambiguity, and excel in demanding situations.Role Overview: Simulation EngineerAs a Simulation Engineer, you will be responsible for developing and enhancing the simulation systems that drive our robotics development workflow. This includes implementing new simulation features, adjusting framework internals, and leveraging tools such as Isaac or MuJoCo to accurately replicate complex real-world behaviors.RequirementsProficient coding skills in Python and/or C++.Significant experience with Isaac or MuJoCo, including making substantial framework-level modifications and developing new functionalities.A strong academic or open-source background: high-quality datasets, public code contributions, a robust GitHub presence, and publications as a primary author.Key ResponsibilitiesDevelop new simulation features while extending the core physics and engine internals.Design high-fidelity simulations of robotic systems and their environments.Work collaboratively with cross-functional teams in robotics, perception, and platform domains to ensure simulation precision and scalability.Drive rapid execution and iteration on simulation improvements.

Why You Should Consider Joining DoppelAt Doppel, we are dedicated to combating one of the most pressing challenges posed by AI: the rise of mass-manufactured social engineering. With an alarming increase in scams, deepfakes, and various social engineering tactics infiltrating every digital platform—be it websites, social media, advertisements, or encrypted messaging applications—our mission is both straightforward and ambitious: to enhance internet safety by outsmarting the most rapidly evolving digital threats.Supported by leading investors and trusted by some of the world’s most prestigious brands, Doppel is on an exhilarating growth trajectory. If you are passionate about tackling real-world issues with innovative technology, we would be thrilled to connect with you.Our VisionWe are developing an AI-driven social engineering defense platform.This entails creating scalable systems that surveil billions of domains, social media accounts, applications, dark web forums, and more, utilizing AI agents to detect and mitigate digital threats.Your RoleWe are seeking a skilled full-stack engineer to contribute to the development of our innovative Simulation product. The Simulation team operates like a startup within a startup, within Doppel (a Series C company backed by Bessemer and a16z) and has already surpassed six figures in revenue shortly after launch, with a trajectory aiming for 1M ARR in Q4.Our goal is to empower businesses to proactively defend against the forthcoming wave of social-engineering attacks. We are crafting AI-driven phishing simulations that employ advanced language models and voice synthesis to replicate authentic threats—ranging from highly personalized emails to realistic “manager calls” that assess and train enterprise security teams.Joining our team means collaborating with leaders who have backgrounds at Meta and Y Combinator and are already engaging with Fortune 100 clients. This is a unique opportunity to experience the rapid growth and creativity of a startup, coupled with the stability and backing of an established company. It's the ideal environment to innovate quickly, implement meaningful change, and help shape an emerging market.Having just launched, we are witnessing fast-growing market traction and are eager for individuals who are excited to take initiative and fulfill our customers' pressing needs. For instance:Develop a “Cursor for phishing simulation” workflow that enables users to create simulations using natural language.Create voice deepfakes that utilize AI to impersonate employees during calls.

Join our dynamic team at unto-labs as a Product Engineer where you will be at the forefront of innovation. In this role, you will design, develop, and enhance our cutting-edge products while collaborating with cross-functional teams. Your contributions will directly impact the product lifecycle, from conceptualization to deployment.

Join Our Innovative Robotics TeamAt OpenAI, our Robotics team is dedicated to pioneering general-purpose robotics and striving towards artificial general intelligence (AGI) within dynamic, real-world environments. By integrating advanced hardware and software, we explore a diverse array of robotic configurations, aiming to harmoniously combine high-level AI capabilities with the physical constraints of real-world systems to enhance everyday lives.Your Role as a Simulation Environments EngineerWe are seeking a talented Simulation Environments Engineer to develop the tools and infrastructure that facilitate the creation of comprehensive, realistic virtual environments for robotics research and evaluation. This position emphasizes building systems that empower researchers and engineers to define, visualize, generate, and validate task environments efficiently and at scale. You will design processes for importing and validating third-party content, develop procedural and randomized scenario generators, and produce user-friendly tools to streamline environment creation, making it swift, repeatable, and testable. This role sits at the convergence of game-engine expertise, asset engineering, and extensive simulation infrastructure.Location and Work ScheduleThis position is based in San Francisco, CA, requiring in-person collaboration three days a week.Key ResponsibilitiesDevelop interactive and programmatic tools for researchers to describe, preview, and validate scenes and tasks, enabling quick and consistent scenario authoring.Establish content pipelines to curate, convert, optimize, and quality-check visual and collision assets from both external collections and internal resources, ensuring consistent behavior across engines and tasks.Create robust importers and adapters to integrate environments and setups from platforms such as Isaac, Unity, Unreal, and Omniverse into our simulation pipelines, maintaining fidelity and performance.Develop frameworks for procedural generation and controlled randomization (covering visual, physical, and kinematic aspects) to provide models with systematic, measurable variations in conditions.Define and uphold quality standards for environments (including visual fidelity, collision accuracy, and physical realism) and implement validation tools to ensure environments meet established realism and coverage objectives.Link environment tools to CI/CD processes, presubmit checks, large-scale simulation farms, and model evaluation pipelines to facilitate automatic testing and large-scale execution of environments.

About Unto LabsAt Unto Labs, we are a dedicated team of low-level engineers pushing the boundaries of distributed systems to harness the full potential of modern hardware. Our mission is to revolutionize blockchain technology, innovating from fundamental consensus mechanisms to finely-tuned networking stacks, serving applications that scale globally.About the RoleWe are on the lookout for a talented Systems Engineer to tackle the most complex challenges in distributed, high-performance computing. In this role, you will design and develop critical components of a base-layer blockchain, aiming to extract maximum performance from standard hardware. As part of our dynamic team, you will engage with the entire modern blockchain stack, including cryptography, consensus, distributed systems, and core kernels.Key ResponsibilitiesDesign robust systems ensuring effective process isolation.Develop and test high-performance subsystems from the ground up in C, with a focus on cryptography, consensus algorithms, and networking.Implement sophisticated error correction and data recovery solutions.Contribute to and enhance a suite of custom benchmarking and performance testing tools.QualificationsExtensive knowledge of systems programming languages (C, C++, Rust) with an emphasis on performance optimization.Strong understanding of contemporary CPU architectures, memory hierarchies, and low-level optimization strategies.Expertise in high-performance networking and protocol design.Familiarity with distributed systems and consensus algorithms.Why Join Us?Be at the cutting edge of blockchain technology, working on next-generation performance enhancements within a small, agile, and collaborative team.Collaborate with seasoned experts in high-frequency trading and the development of scalable ecosystems.Contribute to the architecture of a system capable of processing millions of transactions per second.Gain access to state-of-the-art hardware and development tools.Compensation and BenefitsCompetitive salary ranging from $180,000 to $250,000+ USD.Significant equity and potential for growth.A flexible working environment.

Join Us in Building a Safer Financial Future.At TRM Labs, we leverage blockchain analytics and AI technologies to empower law enforcement, national security agencies, financial institutions, and cryptocurrency enterprises in their battle against crypto-related fraud and financial crime. Our robust blockchain intelligence and AI solutions are designed to trace funds, identify illicit activities, construct cases, and provide comprehensive threat assessments. Trusted by leading global organizations, TRM Labs is dedicated to fostering a safer and more secure world.As part of our Data Platform team, you will work alongside a talented group of data scientists, engineers, and product managers to create highly available and scalable data infrastructure essential for TRM's products and services. In the role of Engineering Manager, you will spearhead the development of mission-critical systems and data services that analyze blockchain transaction activities at an unprecedented petabyte scale, contributing to a safer financial ecosystem for millions.Your Impact:Lead and mentor a dynamic team of skilled engineers, fostering a culture of technical excellence and collaboration.Provide ongoing coaching and technical guidance to your team and the broader engineering department.Assume responsibility for the quality and timely delivery of your team’s projects, ensuring optimal performance and reliability of critical services.Drive initiatives based on defined goals and measurable outcomes, aligning with key performance indicators (KPIs).Promote best practices in design and usability, developing scalable solutions accompanied by thorough documentation and knowledge sharing.Address escalations from operations and collaborate with various teams to resolve production incidents effectively.Work closely with management and product teams to strategize, estimate, and prioritize roadmap objectives, while identifying upcoming opportunities and risks.Develop highly reliable data services that integrate seamlessly with numerous blockchain protocols.Create and manage ETL pipelines that process and transform petabytes of structured and unstructured data in real time.Design efficient data models for optimal storage and retrieval, ensuring sub-second latency for querying blockchain data.Oversee the deployment and monitoring of large database clusters, ensuring high performance and availability.Collaborate cross-functionally with data scientists and backend engineers to deliver exceptional solutions.

Join Us at Humble RoboticsAt Humble Robotics, you will be part of a revolutionary shift in ground transportation that will reshape the future. We are developing an innovative autonomous hauler that operates with zero emissions and significantly reduces freight costs through cutting-edge vision-based AI technology, tailored for the global logistics network of today.Our team is a dynamic and agile group of seasoned professionals from the Autonomous Vehicle industry, driven by creativity and collaboration. We believe that while culture cannot be forced, when it emerges naturally, it creates an extraordinary journey.Experience progress like never before.

Why Choose Stand Insurance? At Stand, we are pioneering a new era in global property protection. Our innovative use of advanced physics and artificial intelligence enables us to model catastrophic risks at the asset level, automating underwriting and loss mitigation processes before they occur. While traditional insurance merely reacts to losses, we focus on creating a scalable risk engine that proactively addresses potential threats.We step in where conventional insurers retreat, providing precise modeling where others rely on approximations. Our systems are designed to drive impactful outcomes rather than simply adjusting pricing.About the Role: As the Simulation Platform Engineer, you will take ownership of and enhance the simulation and digital twin platform that supports Stand’s modeling workflows. This role encompasses the development and maintenance of production simulation pipelines, ensuring the reliability of our infrastructure and CI/CD processes, as well as managing geospatial data processing, annotation, and quality control systems. You will also contribute to the development of new digital twin capabilities that facilitate our expansion into various geographies and peril types, such as hurricanes.Collaboration is key in this role. You will work closely with Physics Simulation Engineers, Machine Learning Engineers, and subject matter experts specific to different perils, ensuring our simulation, AI, and geospatial pipelines are robust, observable, and scalable.This position is tailored for individuals who thrive in dynamic environments, take full ownership of projects, collaborate effectively across teams, and are inspired by the challenge of building innovative solutions from the ground up.

Join Pylon Labs and Shape the Future of B2B Post-Sales!At Pylon Labs, we are pioneering an all-in-one B2B post-sales support platform that leverages conversational data and advanced intelligence to empower our clients to operate seamlessly in real-time.Backed by renowned investors like a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including industry leaders such as Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the prestigious Enterprise Tech 30 List.This position requires full-time, in-person commitment; we do not offer remote or hybrid arrangements.

Who We AreAt Twelve Labs, we are at the forefront of innovation, developing state-of-the-art multimodal foundation models that enable video comprehension akin to human understanding. Our models have set new benchmarks in video-language modeling, unlocking more intuitive and expansive capabilities that fundamentally reshape how we engage with and analyze diverse media formats.With an impressive funding of $107 million from Seed and Series A rounds, we are proudly supported by leading venture capital firms, including NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, alongside renowned AI pioneers such as Fei-Fei Li, Silvio Savarese, and Alexandr Wang. Our headquarters in San Francisco, complemented by a significant presence in the APAC region with offices in Seoul, highlights our dedication to spearheading global innovation.As a globally minded organization, we celebrate the uniqueness of each individual’s journey. The diversity in our cultural, educational, and personal experiences empowers us to continuously challenge conventional ideas. We seek passionate individuals driven by our mission, eager to make a difference as we expand the horizons of technology to transform the world. Join us in revolutionizing video understanding and multimodal AI.About the RoleThis position requires an active US Department of Defense or Intelligence Community TS/SCI clearance.We are looking for a distinguished Solutions Engineer to provide direct support to US public sector clients. In this capacity, you will serve as the essential link between Twelve Labs' advanced video understanding platform and critical government operations.You will not merely be a consultant presenting a pitch deck; instead, you will act as a technical owner responsible for delivering production solutions. You’ll analyze an agency's workflow on Monday, design a solution utilizing our video AI models by Wednesday, and deploy a working prototype by Friday.This role merges the independence of a startup engineer with the significance of aiding vital government missions. You will collaborate in small, agile teams and take full ownership of the execution of high-impact projects that serve the public interest.Candidates should be prepared to travel up to 10% annually for conferences, off-site meetings, and other business-related events as required. This position may necessitate participation in on-site interviews and/or completion of in-person onboarding processes.

Join Our Team at Pylon Labs!At Pylon, we are on a mission to redefine the B2B post-sales landscape. Our innovative all-in-one platform leverages conversational data and advanced intelligence to empower our clients to manage their operations seamlessly and in real-time.Pylon is proudly backed by top-tier investors including a16z, BCV, General Catalyst, and Y Combinator.Today, over 1000 companies, including notable names like Linear, Cognition (the team behind Devin), Modal Labs, and Incident.io, rely on Pylon for their support and customer success workflows. We are also honored to be featured on the Enterprise Tech 30 List.Our product encompasses a vast problem space, presenting numerous opportunities for impactful contributions. We are eager to bring on board several exceptionally skilled software engineers across various tech stacks.Are You the Right Fit?You prefer coding over meetings and are committed to delivering high-quality work.You possess strong engineering fundamentals, write efficient code, and understand your strengths and areas for growth.You thrive on autonomy and take ownership of your projects.You are located in San Francisco or are willing to relocate, and you value in-person collaboration to foster a vibrant company culture.Familiarity with React, Golang, GraphQL, and AWS is a plus.You will be joining a highly skilled technical team with senior engineers from respected organizations such as Samsara, Affinity, and Airbnb.Perks of Joining Pylon Comprehensive medical, dental, and vision coverage for employees. 401(k) retirement plan with company match. Commuter benefits to ease your travel. Generous parental leave. 14 company holidays and unlimited paid time off. Annual offsite retreats. Free lunch, dinner, and snacks at the office to fuel your day. Fitness stipend to support your well-being.About Pylon LabsFunding: Series B led by a16z and BCV, with a total of $51M raised.Founders: [Details about the founders].

Join Pylon Labs and Shape the Future of B2B Post Sales!At Pylon, we are revolutionizing B2B post-sales support with an all-inclusive platform that leverages conversational data and advanced intelligence, empowering our clients to manage their operations seamlessly in real-time.Supported by leading investors including a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1,000 companies such as Linear, Cognition (creators of Devin), and Modal Labs, who trust us to streamline their support and customer success workflows. We are also honored to be featured on the Enterprise Tech 30 List.This role is fully in-person; remote or hybrid options are not available. Your RoleEngage directly with customers while developing bespoke solutions.We seek a former Software Engineer who appreciates the power of automation—complete a task once and automate it, never to revisit it.Facilitate the migration of new customers from their legacy support systems to Pylon.Lead customer migration meetings within your first week.Serve as the primary 'problem-solver' for customers as they transition to Pylon, guiding them through the reconstruction of their processes and data.Become a product expert and assist customers in identifying the most suitable solutions, even when they may not initially understand their needs.Participate in pre-sales calls, showcasing your expertise in potential solutions.Develop proficiency not only in Pylon but also in the systems we are migrating from (e.g., Zendesk, Intercom).Manage multiple customer migrations simultaneously, ensuring timely completion.Continuously refine and enhance the migration process.RequirementsMust be located in or willing to relocate to San Francisco and eager to work on-site.Highly organized and quick to adapt; you’ll be managing multiple migrations concurrently.Detail-oriented with a strong capacity to learn rapidly; you will need to master various tools promptly.A passion for product innovation and the ability to suggest enhancements.Our BenefitsWe offer a vibrant work culture with numerous perks to enhance your experience.

Join Pylon Labs and Shape the Future of B2B Post Sales!At Pylon, we are on a mission to revolutionize B2B post-sales support with our all-in-one platform that leverages conversational data and advanced intelligence. Our goal is to empower our clients to manage their operations seamlessly in real-time.Backed by leading venture capital firms including a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1,000 companies, such as Linear, Cognition (Windsurf), and Modal Labs, who rely on Pylon for their support and customer success workflows. Discover more about us on the Enterprise Tech 30 List.This position is fully in-person at our San Francisco office; we do not provide remote or hybrid work options.Your RoleYou will manage the complete migration process for our clients, which encompasses translating their existing workflows, enabling their teams, and assisting with the transfer of historical data.We believe in utilizing our products ourselves; thus, you will develop strong fluency in our platform. By the end of your first week, you will be fully equipped to guide both yourself and others in using Pylon effectively.As the primary expert on Pylon implementations, you will also gain in-depth knowledge of legacy support systems such as Zendesk and Intercom that we transition customers away from.You will be the first point of contact for customer inquiries related to our product, addressing questions ranging from simple how-tos to intricate edge cases.Handle multiple customer migrations simultaneously, ensuring successful outcomes; currently, we boast zero failed migrations, and we intend to maintain this record.QualificationsMust be located in or willing to relocate to San Francisco and enthusiastic about working on-site.Highly organized, diligent, and swift; you will manage over 20 migrations concurrently.Comfortable engaging with customers via chat and video regularly.A collaborative team player; our Solutions Engineering team is small yet impactful. We thrive on collective efforts, valuing the best ideas regardless of their origin.Detail-oriented with the capacity to learn rapidly; you will need to master various tools quickly.