Payment Operations Manager

Join Cardless as a Payment Operations Manager and play a pivotal role in streamlining our payment processes. You will lead a dynamic team to enhance operational efficiency and ensure seamless payment experiences for our customers. This position requires a strategic thinker with strong analytical skills, capable of identifying opportunities for improvement and implementing effective solutions.

Join Zip as a Payment Operations Specialist, where you'll play a crucial role in enhancing our payment processing capabilities. As part of our dynamic team, you will be responsible for managing payment workflows, analyzing transaction data, and resolving payment discrepancies. Your skills in problem-solving and attention to detail will be key as you ensure a seamless payment experience for our customers.

At Plaid, we envision a future where financial interactions are notably enhanced, and we are committed to driving this transformation. Our mission is to empower developers by providing the essential tools and experiences they need to create innovative financial products. Plaid serves as the backbone for millions, helping them achieve a healthier financial life. We collaborate with a diverse set of clients, including major platforms like Venmo and SoFi, alongside several Fortune 500 companies and leading financial institutions. Our extensive network encompasses over 12,000 financial organizations throughout the US, Canada, the UK, and Europe. Since our founding in 2013, we've established our headquarters in San Francisco, with additional offices in New York, Washington D.C., London, and Amsterdam.The Business Operations team at Plaid is tasked with addressing some of the most critical business challenges we face. As a small yet diverse team, we combine our unique skill sets to drive impactful solutions. This role offers a unique opportunity to collaborate closely with Plaid’s Payments team—an interdisciplinary group dedicated to leveraging Plaid’s extensive network, intelligence, and conversion capabilities to deliver flawless and secure payment experiences. You will engage with various teams, including Product, Go-To-Market, Partnerships, and Operations, on strategic initiatives that directly influence our clients, partners, and overall business performance. Your analytical capabilities will be crucial as you conduct essential data analyses to inform our operational strategies and oversee daily processes that ensure we meet our objectives. The ideal candidate is someone who approaches challenges with a strategic mindset, possesses strong analytical skills, and thrives in ambiguous situations.

About Scribd:At Scribd Inc. (pronounced “scribbed”), we are on a mission to ignite human curiosity. Our products—Everand, Scribd, Slideshare, and Fable—foster a world filled with stories and knowledge, democratizing the flow of ideas and empowering collective expertise.We are committed to maintaining a culture where our employees can be authentic and courageous; where we engage in constructive debates and remain committed to our decisions as we navigate the twists and turns of our journey. Every member of our team is encouraged to take initiative as we place our customers at the forefront of everything we do.At Scribd, we believe in striking a balance between personal flexibility and community engagement. Through our flexible work initiative, Scribd Flex, employees, in collaboration with their managers, can choose a work style that best meets their individual needs. This initiative emphasizes intentional in-person interactions to foster collaboration, culture, and connection, necessitating occasional attendance in the office for all Scribd employees, irrespective of their work location.What do we seek in our new team members? We hire for “GRIT.” This concept embodies the fusion of passion and perseverance towards long-term objectives. At Scribd, we recognize the potential that GRIT can unlock, and we expect our employees to embrace a GRIT-driven approach to their work. In practical terms, GRIT stands for the ability to set and achieve Goals, deliver Results, contribute Innovative ideas, and positively impact the broader Team through collaboration and a constructive attitude.About the Role and Team:The Risk Operations team is pivotal in safeguarding the business by managing payments and fraud risks, aimed at reducing costs while enhancing overall customer and business value. As a Risk Operations Analyst II, Payments & Fraud, you will play an essential role in cultivating a world-class, cross-functional payments team. Your responsibilities will extend beyond reactive risk management to proactive strategies that enhance business outcomes. This position will entail collaborating with various teams to foster clarity and integrate risk considerations into the growth and scaling strategies of Scribd.

At Qualia, we take pride in revolutionizing the B2B real estate technology landscape, transforming the home buying and selling experience into a seamless, secure, and enjoyable journey. Our innovative SMB and Enterprise products connect users across the real estate ecosystem—including homebuyers, sellers, lenders, title and escrow agents, and real estate professionals—onto a unified digital closing platform, enhancing clarity and transparency in real estate transactions. Millions of consumers leverage Qualia through our business partners nationwide to successfully close on homes each year. YOUR ROLE As a key member of our team, you will contribute to the development of payment solutions designed to streamline financial transactions in real estate closings. You will play a vital role in our Compliance and Payment Operations department, managing daily payment processes, transaction oversight, and issue resolution while scaling compliant and repeatable procedures as our business expands. Collaborating with Compliance, Operations, Product, Engineering, Customer Support, and our banking partners, you will ensure all payment activities align with regulatory standards, network rules, and internal controls. Additionally, you will assist in establishing a robust Compliance and Payment Operations function in partnership with the Director of Compliance. KEY RESPONSIBILITIES Compliance & Risk Management Support our Compliance Management System (CMS) for embedded payments, focusing on governance, oversight, and operational excellence. Assist in building and managing a future team of Payment Operations Analysts. Monitor payment activities across various channels for ACH returns, transaction irregularities, and potential fraud, escalating issues as per established protocols. Address escalations related to customer onboarding, coordinating with the sponsor bank to resolve matters within SLA. Own and manage daily payment operations workflows, including exception handling, returns management, and issue tracking. Facilitate internal and external audits by collecting evidence, validating controls, and ensuring compliance with documented policies and procedures. Ensure adherence to NACHA Operating Rules, Reg E, BSA/AML requirements, consumer protection obligations, and sponsor bank standards. Resolve Level 2 and Level 3 customer complaints in collaboration with Customer Support. Oversee onboarding workflows and address any escalations. Process Improvement & Growth Track and analyze key operational and risk metrics, including ACH return rates and exception volumes, to inform decision-making.

About GoodLeap:GoodLeap is a pioneering technology company at the forefront of delivering exceptional financing and software products that promote sustainable living. From innovative solar panels and batteries to energy-efficient HVAC systems, heat pumps, roofing, and windows, our solutions empower over 1 million homeowners to make eco-friendly choices with ease and affordability. Our cutting-edge, AI-driven applications and developer tools are trusted by thousands of professionals in the home efficiency and solar industries, enabling transparent customer communication, advanced business intelligence, and seamless payment operations. Since 2018, our platform has facilitated over $30 billion in financing for sustainable initiatives. In addition, GoodLeap proudly supports our acclaimed nonprofit, GivePower, which is dedicated to constructing and deploying essential water and clean energy systems, positively impacting the lives of over 1.6 million individuals across Africa, Asia, and South America.As a Product Manager within GoodLeap's Payments team, you will be instrumental in launching innovative payment solutions that cater to the needs of our customers. Your passion for problem-solving and your commitment to developing elegantly designed solutions using the latest technological advancements, particularly in AI, will drive our mission forward. Collaborating closely with teams across Data, Engineering, Finance, Design, and Sales, you will create exceptional user experiences that delight both customers and partners alike.

Are you ready to embark on an exceptional career journey that transcends the conventional corporate landscape? Join Escrow.com, an innovative fintech company at the forefront of secure and high-value payments. Here at Escrow.com, each team member plays a vital role in driving our success and influencing the future of our operations. If you are a driven individual looking for a challenging position, eager to collaborate with talented professionals, flourish in an autonomous environment, and become part of a rapidly growing organization, this opportunity is tailored for you.Escrow.com stands as the leading secure transaction service across diverse sectors, from digital assets and heavy machinery to business acquisitions. We facilitate multi-million dollar transactions, earning the trust of industry giants like Google, Meta, Uber, Amazon, and Microsoft. As we expand our presence in San Francisco, we are on the lookout for an Escrow Manager to spearhead our payment operations and ensure regulatory compliance on our platform. In this pivotal role, you will oversee daily escrow operations, manage the payment processing workflow, and ensure strict adherence to state and federal regulations pertaining to escrow services.

Join Stripe as a Product Manager focusing on Payments, where you will lead initiatives to enhance and innovate our payment processing capabilities. This role will involve collaborating with cross-functional teams to drive product strategy and execution, ensuring that our solutions meet the evolving needs of our customers.

Join Adyen as a Senior Payment Partnership Manager, where you'll play a pivotal role in driving partner growth and enhancing strategic alliances. You'll leverage your expertise in payment solutions to cultivate relationships with key partners, ensuring mutual growth and success. Your strategic vision will guide the identification and execution of opportunities that strengthen our market position and support our partners' business objectives.

Embrace the Future of Commerce with Whatnot!Whatnot, the leading live shopping platform in North America and Europe, is revolutionizing e-commerce by merging community, shopping, and entertainment. We are dedicated to creating a vibrant marketplace for individuals to buy, sell, and discover their favorite items. As a part of a dynamic remote team, we draw inspiration from innovation and are grounded in our core values. With hubs across the US, UK, Germany, Ireland, and Poland, we are collectively shaping the future of online marketplaces.Our live auctions cater to diverse interests, featuring categories from fashion and beauty to collectibles like trading cards and comic books. We are just getting started! As one of the fastest growing marketplaces, we seek bold and innovative problem solvers across all functional areas. Stay updated with the latest Whatnot news on our blog and engineering insights as we empower individuals to transform their passions into businesses and foster community through commerce. Role OverviewWhatnot is seeking a seasoned Product Manager, Payments to spearhead the strategy and implementation of our core payments platform and related experiences that form the backbone of the Whatnot marketplace. You will oversee the systems that facilitate buyer payments, seller payouts, and the overall financial flow within our ecosystem—managing billions in annual GMV across over 50 categories and ensuring timely payouts to tens of thousands of sellers worldwide.In this pivotal role, you will engage with the entire payments stack, encompassing payment initiation, processing, payouts, refunds, financial data infrastructure, and incentive mechanisms. Collaborating closely with Engineering, Design, Finance, Trust & Safety, Legal, Customer Experience, Operations, and other product teams, you will implement capabilities that drive growth while ensuring robust financial oversight and risk management.This position reports to a VP of Product. Candidates must be located within commuting distance of our hubs in New York, NY; San Francisco, CA; Seattle, WA; or Los Angeles, CA.Your Key Responsibilities:Define and own the product vision and roadmap for Payments, balancing immediate gains with strategic long-term platform investments to support rapid growth.

About Airwallex Airwallex is a unified payments and financial platform serving global enterprises. More than 200,000 businesses, including Brex, Rippling, Navan, Qantas, and SHEIN, use Airwallex to manage business accounts, payments, spend management, treasury, and embedded finance solutions worldwide. The company was founded in Melbourne and now employs over 2,000 people across 26 offices. Airwallex is valued at US$8 billion and backed by investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Who Thrives Here Airwallex values builders who approach work with founder-like drive and a desire to make a measurable impact. Deep expertise, strong analytical skills, and alignment with our operating principles matter here. Team members move quickly but thoughtfully, stay curious, and make decisions rooted in core principles. Humility and collaboration are essential, as is the ability to turn ideas into real products and see projects through to completion. Using AI tools to work efficiently and solve problems is encouraged. The environment offers complex challenges and the chance to shape the future of global finance alongside experienced colleagues. About the Merchant Services Team The Merchant Services team partners with clients to help them realize the full value of Airwallex’s products. This group directly influences revenue across the product suite and works closely with sales, strategy, product, and engineering to deliver strong client experiences. Acting as the main technical contact and trusted advisor, the team supports clients through pre-sales, solution design, and API integration. The goal: equip businesses with the tools to succeed in a changing marketplace. What You Will Do As Delivery Manager - Payments Software, you will...

About HallidayHalliday is at the forefront of blockchain technology, innovating a seamless, cross-chain payments ecosystem. Our flagship offering, Halliday Payments, provides a comprehensive platform that enables users to effortlessly onramp, swap, and execute other on-chain actions. Built on the Workflow Protocol, our products eliminate the complexities of manual smart contract coding, allowing transformative applications to be developed in mere hours instead of years.Supported by industry leaders like a16z and #Hashed, Halliday collaborates with esteemed developers such as ApeChain, Story Protocol, and DeFi Kingdoms to deliver exceptional experiences for both developers and end-users. Our team comprises talented professionals from top institutions including Stanford, Harvard, and celebrated companies like Compound, Meta, and Netflix.About the RoleWe are seeking a visionary Product Manager to spearhead the advancement of Halliday Payments. This pivotal role requires a strategic thinker with extensive payments experience and a proven track record of launching scalable products.Key ResponsibilitiesDrive Payment Infrastructure Development: Own the strategic roadmap for Halliday Payments, defining and implementing new features such as enhanced payment rails, innovative transaction flows, geographic expansion, and merchant-centric functionalities that drive growth.Implement Data-Driven Strategies: Establish and track essential product metrics, leveraging insights from analytics, partner data, and operational metrics to unearth opportunities and inform prioritization.Conduct Market Research: Engage in customer research, monitor competitive activities, and analyze payment industry trends to generate actionable insights that inform product strategy and positioning.Facilitate Cross-Functional Collaboration: Work closely with Engineering, Partnerships, Legal, and Go-to-Market teams to synchronize objectives, navigate trade-offs, and ensure seamless product launches from conception to scaling.QualificationsExperience: Minimum of 4 years in product management, strategy consulting, investment banking, or in high-growth tech/fintech environments, with a demonstrated ability to launch customer-facing products and influence go-to-market strategies.Payments Expertise: In-depth understanding of the payments ecosystem, including various payment rails (ACH, card networks, wire, RTP), fraud and risk management, regulatory environments, and the nuances of merchant and consumer payment flows. Experience in fintech product development is highly desirable.Analytical Skills: Strong analytical capabilities with a data-driven mindset, adept at synthesizing data to inform product decisions and strategy.

Welcome to Adyen Adyen is a leading financial technology platform that integrates payments, data, and financial services into a single solution, catering to renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses by providing them with tools designed for ambition. We foster an environment where our employees can thrive, supported by a culture that encourages personal and professional growth. Our motivated teams tackle unique technical challenges collaboratively, delivering innovative and ethical solutions that accelerate business success. Position Overview: Payments Risk Operations Analyst We are seeking a skilled Analyst to join our Payments Risk Operations team. This role is perfect for professionals adept at navigating intricate cases, managing critical long-term projects, and harmonizing compliance with a customer-focused approach. In this position, you will play a vital role in supporting our sustainable business growth, ensuring alignment between Adyen and our clients with Payment Networks’ regulations and our internal risk appetite. You will serve as a strategic ally to our global clients, guiding them through the compliance landscape while proactively identifying and mitigating emerging threats within the payment ecosystem. Collaborating closely with our internal teams, including Compliance, Sales, Account Management, Product, and Partnerships, you will optimize processes and develop scalable solutions to safeguard our portfolio. By transforming complex requirements into actionable strategies, you will mitigate non-compliance losses and drive operational excellence. Ideal Candidate Profile The ideal candidate will possess strong analytical skills, a proven history of managing cross-functional projects, and the capability to scale complex operations in a dynamic environment.

Role overview Stripe is hiring a Staff Product Manager to focus on Payments. This role shapes product strategy and leads execution to improve how millions of businesses handle payments worldwide. The work centers on building products that make payments simpler and more reliable for Stripe’s users. What you will do Define and refine the product vision and roadmap for Payments at Stripe Work closely with engineering, design, and data science teams to deliver new payment solutions Identify user needs and translate them into product features Guide projects from concept through launch, measuring impact and iterating as needed Location This position is open to candidates based in San Francisco, Seattle, New York City, or remote.

Role overview Patreon is looking for a Product Manager to focus on the Payments Experience in San Francisco. This position centers on improving how creators and supporters handle payments on the platform. The work directly impacts the quality and reliability of payment flows used by millions. What you will do Lead projects aimed at expanding and refining payment options for both creators and fans. Collaborate with engineering, design, and other teams to carry out product strategies. Spot and prioritize opportunities to make payments more seamless and dependable. Contribute to shaping the roadmap for payment features and ongoing improvements. Collaboration This role works closely with teams across Patreon to deliver payment solutions that support creators and improve the overall user experience.

Join Us in Making a Difference!At GoFundMe, we are committed to empowering individuals and communities to support one another. As the world's leading platform for charitable fundraising, we have facilitated over $40 billion in donations since our inception in 2010, connecting people and organizations in need with those willing to help.We are seeking a Staff Product Manager for our Payments Ledger & Payouts platform—the crucial financial engine of GoFundMe. In this role, you will oversee the systems responsible for managing billions of dollars across our platform, ensuring accuracy and reliability while enhancing customer trust.Your mission will be to define and implement strategies for our comprehensive ledger and funds-out ecosystem. This includes driving faster, more reliable payouts and introducing innovative financial features such as wallets, international disbursements, and embedded financial products. Your contributions will significantly influence the trustworthiness and evolution of financial services at GoFundMe.Note: Candidates for this position must be based in the San Francisco Bay Area and will be required to work in-office three days a week.

Zip Co. builds an AI-powered procurement platform used by major organizations to streamline purchasing and manage spending at scale. The company supports over $500 billion in managed spend and has saved clients more than $8 billion. Customers include T-Mobile, OpenAI, AMD, Mars, and Dollar Tree. Zip’s team brings experience from Apple, Airbnb, Meta, and leading procurement organizations. The company is backed by investors such as Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, and has raised $371 million to date. This Senior Product Manager role sits within the Payment Controls team in San Francisco. The focus: develop and refine systems that keep vendor payments secure and efficient, supporting tens of billions in annual transactions. The role covers product strategy for payment methods, risk management, fraud prevention, onboarding, currency management, and compliance. What you will do Shape and execute product strategies to minimize payment risks, including managing an AI-driven fraud detection system that flags potentially risky invoices. Oversee bank account verification, expanding provider coverage and geographic reach, and ensuring reliable real-time checks for a diverse customer base. Lead automation of payment onboarding, designing workflows that remove manual steps and speed up customer implementation. Define the roadmap for payment method management, making transactions between buyers and vendors seamless. Drive currency localization efforts, enabling customers to handle multi-currency workflows across payment interfaces. Work closely with engineering and design teams to clarify requirements, set direction, balance trade-offs, and deliver high-quality enterprise payment solutions. Role overview Based in San Francisco. Focus on secure, scalable payment controls for enterprise procurement. Direct impact on risk mitigation, compliance, and customer experience.

Join Our Team at AirwallexAre you ready to make a real impact in the world of finance and technology? At Airwallex, we are redefining the landscape of global payments and financial solutions for businesses. Our cutting-edge platform, driven by proprietary technology, empowers over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to manage their financial operations seamlessly. Founded in Melbourne and now with a diverse team of over 2,000 talented individuals across 26 global offices, we are valued at $8 billion and supported by top-tier investors, including T. Rowe Price, Visa, Mastercard, and Sequoia. If you're looking to embark on a journey where your contributions can shape the future of global banking, we invite you to join us.What We Look ForWe seek passionate builders with entrepreneurial spirit who are eager to drive innovation and take ownership of their work. You will possess strong expertise in your field and a curious mindset, motivated by our mission and operating principles. You have the ability to make informed decisions, balancing speed and thoroughness, and thrive in a collaborative, humble environment.About Our Marketing TeamThe Marketing team at Airwallex is at the forefront of driving brand visibility and customer engagement through innovative campaigns. Our mission is to showcase the value of our financial solutions, attract new clients, and deepen relationships with existing customers. By leveraging data-driven insights and creative strategies, we position Airwallex as a leader in a competitive landscape.Your RoleAs the Manager of Marketing Operations, you will oversee the global marketing systems and processes that enable consistent and high-quality pipeline growth. This pivotal role bridges Growth Marketing, Sales, Data Science, and Revenue Operations, ensuring that we achieve our ambitious targets with precision and impact.

Who We AreAt Stealth Fintech, we are committed to transforming the landscape of ERP-native B2B payments. As a well-backed early-stage startup operating in stealth mode, we are developing innovative solutions designed to redefine how businesses transact. If you are passionate about addressing significant challenges from the ground up, we invite you to join our team. Led by visionary founders, we are focused on building modern infrastructure for B2B payments that empowers enterprises to leverage their ERP systems for swift, transparent, and controlled payment processes, whether it’s paying suppliers, card issuers, or reimbursing employees globally.About the PositionWe are in search of a Payments Compliance Analyst to enhance our compliance program tailored for enterprise clients making payments to vendors and suppliers worldwide. In this role, you will facilitate compliance operations related to onboarding and payment monitoring, collaborating closely with our regulated payment partners. Our platform integrates within ERP and finance systems, allowing enterprises to automate accounts payable and supplier payments across borders. Your primary focus will be on managing supplier risk at scale, ensuring compliance in onboarding and payment execution while supporting complex workflows for large enterprises.Your Key ResponsibilitiesSupport compliance for enterprise vendor and supplier payment flows, involving high-value and recurring payments, which includes:Conducting Know Your Business (KYB) and customer due diligence for enterprise clients.Performing fraud and sanctions screening for both domestic and international vendors, suppliers, and contractors.Conduct transaction monitoring and investigations for global supplier payments.Review risks associated with sanctions, embargoes, and adverse media, specifically concerning:Supplier jurisdictions.Counterparties and beneficial owners.Assist with Suspicious Activity Report (SAR) and Suspicious Transaction Report (STR) filings, regulatory reporting, and internal escalations.Collaborate with Product, Engineering, and ERP integration teams to:Embed compliance controls within accounts payable and supplier workflows.Support the integration of new payment rails, currencies, countries, and supplier types.

At Truemed, we're dedicated to empowering individuals to take charge of their health by unlocking pre-tax HSA/FSA funds for preventive care. Our innovative payments infrastructure seamlessly connects health and wellness merchants to billions of dollars in tax-advantaged consumer spending, enabling effortless HSA/FSA transactions at checkout across Shopify storefronts, direct integrations, and emerging platforms.As a Product Manager on the Merchant Payments & Integration team, you will be pivotal in guiding merchants from their initial API call to their first sale, while overseeing ongoing payment operations, revenue reconciliation, and driving the growth of our platform ecosystem. You will collaborate closely with a technical engineering team to enhance the developer experience, improve payment infrastructure, and create merchant-facing tools that empower our partners to operate with confidence.We seek an individual with a technical background who can effectively communicate with engineers and the development teams of our merchants, while also possessing strong customer empathy. You should excel at translating complex integration challenges into clear specifications and transforming a merchant's operational challenges into well-defined product initiatives. While experience in payments is advantageous, the ability to quickly grasp domain-specific language and foster trust with technical stakeholders is essential.