IT Support and Operations Engineer

Join Baseten as an IT Support and Operations Engineer where you will play a pivotal role in ensuring the seamless operation of our IT infrastructure. You will be responsible for providing technical support, managing system operations, and collaborating with cross-functional teams to maintain high service standards.

Join Sentry: Where Software Flows SmoothlyAt Sentry, we are committed to eradicating bad software. Our mission is to empower developers to create better software more efficiently so they can truly enjoy technology.With over $217 million in funding and a community of more than 100,000 organizations, including industry giants like Disney, Microsoft, and Atlassian, we are at the forefront of developing performance and error monitoring tools that allow companies to focus on innovation rather than bug fixing.We embrace a hybrid work culture across our global locations, establishing Mondays, Tuesdays, and Thursdays as core in-office days to foster meaningful teamwork. If you are passionate about crafting solutions that enhance digital experiences, we invite you to help us shape the future of software monitoring tools.Your Role: Redefining Support EngineeringAt Sentry, we see support as a critical engineering discipline. Our clientele consists of developers who are pioneering the software of tomorrow, and they deserve more than just surface-level answers. We are elevating the standards of technical support through a combination of expert human insights and sophisticated AI technologies. You will be pivotal in not only resolving intricate technical challenges but also in designing systems that will extend our expertise to millions of developers.As a Sentry Support Engineer, you will orchestrate user interactions across platforms like GitHub, Discord, and our support systems, while also taking the lead as the product owner for our AI agents. Your role is to ensure that when a developer presents a complex question, our AI is equipped with the necessary context, data, and a smooth pathway to connect with you when expert intervention is essential.We are in search of a passionate coder who values customer experience and is keen on the innovative aspects of Agentic Operations. You will be instrumental in expanding our support capabilities through AI, while also acting as a strategic consultant for the most intricate architectural challenges.

About FaireFaire is an innovative online wholesale marketplace driven by the belief in local futures. Independent retailers worldwide are generating more revenue than Walmart and Amazon combined, yet they often remain small compared to these corporate giants. At Faire, we're harnessing technology, data, and machine learning to connect a vibrant community of entrepreneurs globally. Imagine your favorite local boutique — we empower them to discover top products from around the world to sell in their shops. With the right insights and tools, we strive to create an equitable environment where small businesses can thrive against large retail and e-commerce competitors.By championing the growth of independent businesses, Faire is fostering positive economic impacts in local communities around the globe. We’re seeking smart, resourceful, and passionate individuals to join us in driving the shop local movement. If you share our commitment to community, we invite you to join ours.About this roleJoin Faire as an IT Support Engineer within our IT Operations team in San Francisco. In this pivotal role, you will provide high-quality technical support to our employees while also contributing to the scaling and streamlining of IT services through automation, thorough documentation, and process enhancements.This role goes beyond traditional support responsibilities. While you will engage in hands-on troubleshooting and equipment provisioning, we are looking for someone with an engineering mindset — a curious, proactive individual focused on making a significant impact. You will help design and optimize support workflows, identify and resolve recurring issues, and collaborate closely with our IT Engineering team to enhance our internal tools.

Are you a detail-oriented leader with a passion for enhancing user experiences? Join Harvey as a Support Operations Manager in our User Operations team. In this pivotal role, you will oversee our support operations, ensuring that our users receive top-notch service while optimizing our processes for efficiency. You will collaborate with cross-functional teams to develop strategies that improve user satisfaction and streamline support workflows.

About Our TeamAt OpenAI, our User Operations team plays a pivotal role in delivering outstanding customer experiences with our cutting-edge products. We tackle intricate issues, offer expert technical support, and empower our customers to fully leverage the benefits of our offerings. Collaborating closely with Sales, Technical Success, Product, and Engineering teams, we strive to ensure a seamless experience for our diverse customer base, ranging from innovative startups to established global enterprises.About the PositionWe are on the lookout for a proactive Strategic Operations Specialist to lead transformative initiatives within OpenAI’s customer support landscape. In this role, you will partner with leaders across User Operations and the broader organization to enhance, mature, and refine our support operations. Your focus will be on strategic projects that elevate the customer journey and optimize operational efficiency, ensuring our support capabilities scale effectively alongside business growth.You will immerse yourself in understanding our organizational goals—where we currently stand and where we aim to be—while driving the execution of a vision that prioritizes exceptional support. This position transcends traditional playbook development; as AI continues to revolutionize customer interactions and operational frameworks, we require a forward-thinking strategist who can anticipate future needs and shape the next era of customer support at OpenAI and beyond.Key ResponsibilitiesCollaborate with User Operations and cross-functional teams to harness AI and LLMs, playing an integral role in our technological advancement.Engage with leadership to identify, assess, and prioritize strategic and operational initiatives, ensuring they align with our company’s objectives and unique needs.Embrace a fast-paced environment, fostering program structures that promote efficiency and execution.Partner with product, engineering, and data teams to uncover and tackle essential operational challenges and scaling opportunities, focusing on automation, process enhancement, and improved self-service capabilities.

At Vanta, we are dedicated to empowering businesses to cultivate and demonstrate trust. Our philosophy emphasizes that security should be perpetually monitored and verified. We equip companies with the tools to enhance their security practices effortlessly. Our team is composed of skilled and compassionate individuals, many of whom have thrived at Vanta without prior security experience.As an IT Operations Engineer, your primary role will be to ensure that all employees have the necessary tools and support to excel in their work, whether they are remote or in the office. The Corporate Engineering team is tasked with providing a secure and reliable technology experience to every member of the Vanta family. From onboarding to everyday assistance, we guarantee that the tools, devices, and systems our teams depend on are always available and functioning smoothly.We invite you to join our San Francisco team as an IT Operations Engineer in this hybrid position (working in-office three days a week). Your responsibilities will encompass a diverse range of tasks, including laptop provisioning, SaaS administration, and troubleshooting office AV systems. You will be part of a close-knit, collaborative team that prioritizes initiative, clear communication, and exceptional customer service.

At Exa, we are revolutionizing the way AI applications access information by building a cutting-edge search engine from the ground up. Our robust infrastructure allows us to effectively crawl the web, train advanced embedding models for efficient indexing, and create high-performance vector databases using Rust for rapid searching capabilities. We are proud to manage a $5M H200 GPU cluster that operates thousands of machines daily.As a Support Engineer at Exa, you'll play a crucial role in delivering exceptional support to our customers and internal teams by tackling engineering challenges as they arise.

Transforming Hospital OperationsIn today's healthcare landscape, many hospitals still rely on outdated methods — utilizing paper, spreadsheets, and guesswork to manage crucial operations like staffing, labor planning, and capacity. This inefficiency results in a staggering waste of thousands of hours and millions of dollars each year.At Vitalize, we are revolutionizing this process with our intelligent, automated staffing operations platform. Our solution empowers clinical leaders with real-time decision support, streamlining workflows, minimizing unnecessary labor costs, and maximizing patient capacity.As we continue to build the future of hospital workforce operations, we are rapidly gaining traction against traditional HR/ERP systems. With our platform already implemented in over 20 hospitals, nearing eight-figure revenue, and significant funding from top-tier investors, we have tripled our revenue in just the past three months and are poised for rapid scaling.Your RoleIn this pivotal role, you will ensure that our hospital partners can efficiently run their most essential workflows on the Vitalize platform. Your responsibilities extend beyond simple ticket responses; you will gain a deep understanding of our complex, data-driven staffing operations and proactively ensure that our users have access to accurate staffing information that directly impacts patient care.Customer Support Ownership: You will lead the customer support experience, addressing inquiries related to product features, data integrations, workflow configurations, and technical troubleshooting through various channels including email, SMS, video calls, and in-person visits when necessary.Data-Driven Workflow Unblocking: Hospital staffing operations hinge on precise, real-time data. When issues arise — such as integration failures, data synchronization problems, or calculation discrepancies — you will investigate to uncover root causes, collaborate with engineering to resolve them, and ensure that our customers can resume their operations smoothly.Direct Customer Engagement: Regular interactions with nurses, staffing coordinators, and hospital executives will be essential for understanding their workflows, troubleshooting issues, and gathering feedback. Your willingness to visit hospitals as needed will provide vital context for problem-solving.Product Influence: By analyzing customer feedback, you will identify trends and insights that shape product decisions and roadmap priorities. You will also contribute to creating knowledge base content, drafting troubleshooting guides, and developing scalable support processes as we grow.Collaboration with Engineering: Close collaboration with product and engineering teams will be crucial. You will help replicate bugs, document technical issues, and ensure that solutions are implemented swiftly. Your technical expertise will enable you to effectively bridge the gap between customer challenges and engineering solutions.

Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.

Role Overview DoorDash is hiring a Senior Support Specialist focused on Live Operations. This role centers on improving the customer experience and keeping operations running smoothly. Work from New York, San Francisco, Chicago, or anywhere in the United States (remote options available). What You Will Do Troubleshoot operational and technical issues as they arise Deliver technical support to internal and external stakeholders Work closely with teams across the company to identify and implement service improvements

As a Support Engineer at Dust, you will play a pivotal role in ensuring our customers receive top-notch assistance with our cutting-edge technology solutions. You will be responsible for troubleshooting and resolving technical issues, guiding users through product features, and providing personalized support to enhance customer satisfaction. Your technical expertise and communication skills will be key in fostering strong relationships with our user base.

Twitch Interactive, Inc. seeks an AV & IT Support Engineer based in San Francisco, CA. This position centers on providing technical support for the audio-visual and IT systems that power Twitch’s broadcasting and streaming services. Role overview The AV & IT Support Engineer plays a key part in maintaining the technology behind Twitch’s live production. Work includes troubleshooting and supporting equipment to help ensure high production quality and reliable streams for a global audience. What you will do Support and maintain AV and IT systems used in Twitch’s broadcast and streaming operations Help resolve technical issues to keep production running smoothly Contribute to a consistent, high-quality experience for viewers

Join Anrok as a Tax Operations Manager specializing in product and technical support. In this dynamic role, you will be at the forefront of our tax operations, ensuring that our products meet compliance standards while providing exceptional technical support to our clients. You will collaborate closely with cross-functional teams to enhance our systems and processes, driving innovation and efficiency in our tax operations.

Join promise as an Operations Engineer and play a vital role in enhancing our operational efficiency and performance. You will collaborate with cross-functional teams to identify areas for improvement and implement innovative solutions.

Role Overview metriport is hiring a Customer Support Engineer in San Francisco. This role serves as the first point of contact for clients facing technical issues. The position focuses on resolving customer inquiries quickly and accurately, helping users get the most from metriport’s products. What You Will Do Diagnose and resolve technical questions from customers Communicate clearly with clients to understand their needs and concerns Collaborate with the engineering team to share customer feedback and suggest product improvements Maintain a high standard of service with every client interaction

About NorthbeamNorthbeam is at the forefront of developing an innovative marketing intelligence platform designed to equip top eCommerce brands with a comprehensive overview of their business data. Our advanced attribution modeling and customizable dashboards empower clients to accurately track advertising expenditure, gain insights into the complete customer journey, and foster profitable growth.As we undergo rapid expansion and establish a strong product-market fit, we seek enthusiastic individuals to join our mission. This unique opportunity allows you to make a significant impact within a dynamic, high-growth environment. At Northbeam, you'll collaborate with a team of passionate, driven professionals who prioritize personal and collective excellence. We welcome you to be part of our exciting journey.Our remote-friendly culture includes team members located in San Francisco, Los Angeles, New York, and beyond.About the RoleThe Support Engineer plays a vital role in the post-sales team, collaborating closely with engineering, sales, customer success, and directly with customers. This technical expert is responsible for diagnosing and resolving setup problems, bugs, and any other technical challenges our customers might encounter (including scripting issues and data exports). Your ability to troubleshoot and communicate effectively with both technical and non-technical stakeholders is crucial to ensuring customer satisfaction.As a remote-first organization, our team spans across various locations, including San Francisco, Los Angeles, and New York.Your ImpactServe as the primary contact for technical inquiries submitted via support tickets, Slack channels, or through Customer Success Managers, ensuring clear and effective communication throughout the resolution process.Collaborate directly with customers to seamlessly integrate Northbeam into their eCommerce and analytics frameworks, or to troubleshoot and resolve issues as needed.Analyze customer implementations to diagnose and address technical issues, including working with scripts such as Pixels and Orders APIs.Take ownership of data quality concerns from start to finish, collaborating with internal teams to proactively address identified issues and working with customers to resolve them.Escalate complex or product-related issues to the Engineering team when necessary, providing detailed context and reproduction steps.Continuously enhance external-facing documentation to streamline onboarding processes and empower customers with self-service options.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

At Plaid, we envision a future where financial interactions are significantly enhanced. Our mission is to empower this change by creating innovative tools and experiences utilized by thousands of developers to build their own products. Plaid supports the financial journeys of millions, partnering with leading companies such as Venmo and SoFi, as well as numerous Fortune 500 firms and major banks. Our extensive network encompasses over 12,000 financial institutions across the US, Canada, UK, and Europe. Established in 2013, our headquarters is located in San Francisco, with additional offices in New York, Washington D.C., London, and Amsterdam.Our dedicated Plaid Support team ensures that our customers' applications empower their users to manage their financial lives effectively. We tackle integration issues head-on, identifying root causes, assessing their scope and impact, and collaborating with our Growth and Engineering teams for resolutions when necessary.As we usher in our next phase of growth, we seek passionate Technical Support Engineers (TSEs) to join our dynamic team. In this pivotal role, you will oversee support issues from initial identification to final resolution, maintaining clear communication with both customers and internal stakeholders throughout the process. Ideal candidates are empathetic, collaborative, and technically savvy, with a strong customer-centric focus. An enthusiasm for financial services and a commitment to resolving intricate issues will set you apart. TSEs at Plaid closely collaborate with our Product and Engineering teams, adhering to a high technical standard to ensure effective communication. Our Support team is driven by ambitious objectives to meet customer expectations and works cross-functionally with Engineering, Product, Financial Access, and Go-to-Market teams to achieve these goals. Please note that this role requires candidates to be located in the Eastern Time Zone (EST/EDT) to ensure alignment with customer needs and team collaboration.

About Our TeamAt Chef Robotics, we are dedicated to revolutionizing the integration of intelligent machines into the physical realm. The emergence of AI technologies, such as LLMs like ChatGPT, demonstrates the profound transformations that artificial intelligence can bring. However, we firmly believe that the greatest impact of AI will be realized in sectors like manufacturing, food, and transportation, which collectively contribute to approximately 90% of the global GDP. Our journey begins within the food industry, with an ambitious vision to deploy intelligent robots across commercial kitchens worldwide. We have secured several long-term contracts with prominent food enterprises and are rapidly expanding. Our growth is supported by esteemed investors including Kleiner Perkins, Construct, Bloomberg BETA, and Promus Ventures. Join a talented team comprising experts from leading tech firms such as Cruise, Zoox, Google, Verb Surgical, Tesla, Nuro, Vicarious, Amazon Robotics, Strateos, Built Robotics, Facebook, Plenty, Yelp, and Microsoft.The RoleChef Robotics is seeking highly motivated Systems Support Engineers to be a crucial liaison between our clients and engineering teams. In this pivotal position, you will engage directly with customer operations teams to identify on-site issues, efficiently triage incoming support tickets, gather relevant data, diagnose problems, and implement solutions or workarounds. When escalations arise, you will take the lead in collaborating with Engineering to address them. In addition, you will perform fieldwork to execute repairs, deploy fixes, and ensure both resolution and customer satisfaction. You will also work closely with our sales team to optimize current performance and innovate new functionalities for our robots, facilitating growth with existing clients.This position offers a unique chance to leverage your technical knowledge and enthusiasm for robotics, making a tangible impact on Continuous Improvement and Chef's revenue. You will manage key relationships with our customers, directly influencing the company's success. If you are passionate about tackling challenging technical issues in a customer-focused role and thrive in the fast-paced environment of a startup, we encourage you to apply. Please be aware that this role requires you to spend at least 50% to 75% of your time at customer facilities.

Astranis is pioneering the development of cutting-edge satellites for high orbits, pushing the boundaries of humanity’s exploration of the solar system. Our satellites currently provide dedicated, secure networks to an array of sophisticated clients worldwide, including major corporations, sovereign governments, and the US military. With five satellites already in orbit and numerous launches on the horizon, we are addressing a backlog exceeding $1 billion in commercial contracts.Astranis has become the go-to satellite communications partner for those demanding high standards in uptime, data security, network visibility, and customization. We have successfully raised over $750 million from leading investors, including Andreessen Horowitz, Blackrock, and Fidelity, and we are proud to employ a talented team of 450 engineers and innovators. Our satellite design, manufacturing, and operational facilities are based in our expansive 153,000 sq. ft. headquarters in Northern California, USA.Payload Operations EngineerIn the role of Payload Operations Engineer at Astranis, you will be instrumental in the planning, execution, and optimization of our communications payloads during their operational life in orbit. Merging your mission engineering expertise with an understanding of RF systems, you will ensure the performance, reliability, and responsiveness of our payloads throughout their missions. This position is perfect for individuals who excel at the intersection of space operations, RF systems, and software-driven telemetry and control.