About the job
About incident.io
incident.io is a pioneering AI-driven incident response platform designed to empower teams in significantly minimizing their incident response times and enhancing system reliability. Our comprehensive platform integrates on-call management, incident responses, AI SRE capabilities, and status updates, providing teams with the necessary tools to respond swiftly, minimize downtime, and keep their customers informed.
Since our inception in 2021, we have successfully assisted over 1,500 organizations, including industry giants like Netflix, Airbnb, and Block, managing upwards of 500,000 incidents. Each month, tens of thousands of professionals across Engineering, Product, and Support leverage incident.io to accelerate service restoration, maintain alignment under pressure, and concentrate on what truly matters.
We are a rapidly growing, ambitious team that places immense value on our clients, product excellence, and creating exceptional experiences. With $100M in funding from esteemed investors like Index Ventures, Insight Partners, and Point Nine, together with founders and executives from top-tier tech companies, we are poised for continued growth.
The Team
The Revenue Operations team at incident.io is a compact, high-impact group that collaborates closely with Sales, Marketing, and Customer Success to stimulate revenue growth and elevate GTM productivity.
As the Head of Go-To-Market Systems & Applied AI, you will steer the transformation of our go-to-market infrastructure from a traditional systems function to a dynamic AI-powered operational engine. We conceptualize our GTM stack as a product, treat our revenue teams as clients, and prioritize automation and AI as the standard approach to resolving challenges previously addressed through manual efforts.
Your role will involve collaborating with GTM leaders and Applied AI engineers to craft the systems, workflows, and intelligence layer essential for driving pipeline generation and revenue scaling. Your success will shape the future landscape of GTM systems at incident.io.

