Global Safety Response Operations Analyst

About Our TeamAt OpenAI, our Trust, Safety & Risk Operations teams play a crucial role in protecting our innovative products, valued users, and the integrity of our organization from various threats such as abuse, fraud, scams, and regulatory non-compliance. We work collaboratively across operations, compliance, and user safety, partnering closely with Legal, Policy, Engineering, Product, Go-To-Market teams, and external stakeholders to ensure our platforms are secure, compliant, and trusted by a diverse, global audience.The Global Safety Response Operations team provides round-the-clock support for user safety, risk management, and regulatory escalations pertaining to OpenAI’s suite of products. We address high-priority cases that necessitate human judgment and swift action. Acting as the core escalation management and delivery unit of OpenAI’s safety operations, we strive to ensure our products are safe and aligned with our policies while delivering timely, empathetic, and consistent support to our users.About the RoleWe are seeking experienced Trust, Safety, and Risk Operations analysts with expertise in areas such as policy enforcement, content moderation, fraud prevention, developer risk, or privacy and regulatory matters. As a key player in safety escalation management, you will triage and resolve urgent and sensitive cases while collaborating across various subject matter areas, systems, and processes to ensure operational excellence, drive process enhancements, and extract valuable insights and trends.This role operates within a 24/7 global framework, necessitating flexibility to work rotating shifts, including nights, weekends, and holidays as part of an on-call support model.Our hybrid work model offers three days in-office weekly, alongside relocation assistance for new hires.Please be advised that this position may involve exposure to sensitive content, which may be sexual, violent, or otherwise disturbing.Your Responsibilities:Manage and resolve high-priority cases related to all harm and risk areas, ensuring prompt and appropriate resolutions in accordance with policy and legal standards.Utilize multiple systems and tools to oversee user reports, internal escalations, and other critical investigations.Serve as an incident manager for escalations that require nuanced interpretation of policies, legal stipulations, or regulatory guidelines.Identify and implement process enhancements and automation initiatives to boost efficiency, accuracy, and coverage.Collaborate with cross-functional teams to drive continuous improvement and optimize operational workflows.

Join Our Dynamic TeamAt OpenAI, our Trust, Safety & Risk Operations teams are dedicated to protecting our innovative products, users, and the organization from various threats, including abuse, fraud, scams, and regulatory challenges. We operate at the nexus of operations, compliance, user trust, and safety, collaborating closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are secure, compliant, and reliable for a diverse, global audience.Our team supports users across ChatGPT, our API, enterprise solutions, and developer tools. We handle sensitive inbound inquiries, develop detection and enforcement systems, and scale operational workflows to address the demands of a fast-paced, high-stakes environment.Your Role and ResponsibilitiesWe are looking for seasoned analysts with expertise in one or more of the following domains:Content Integrity & Scaled Enforcement – Proactively identify, review, and respond to policy violations, harmful content, and emerging abuse trends on a large scale.Emerging Risk Operations – Detect, assess, and mitigate new and intricate safety, policy, or integrity challenges in the rapidly changing AI landscape.In this role, you will manage high-sensitivity workflows, serve as the incident manager for complex cases, and develop scalable operational systems, including tools, automation, and vendor processes that uphold user safety and trust while fulfilling our legal, ethical, and product commitments.Our work culture embraces a hybrid model of three days in the San Francisco office each week, and we provide relocation assistance for new hires.Please be advised that this role may involve exposure to sensitive content, including material that may be sexual, violent, or otherwise unsettling.Your Key Responsibilities Include:Manage and resolve high-priority cases within your area of expertise (content enforcement, fraud/scams, compliance, or emerging risks).Conduct thorough risk assessments and investigations utilizing internal tools, product signals, and external data sources.Act as the incident manager for escalated cases necessitating intricate policy, legal, or regulatory analysis.Collaborate with cross-functional teams to design and implement top-tier operational workflows, decision trees, and automation strategies.Establish feedback loops and continuous improvement initiatives to enhance operational effectiveness.

Anthropic seeks a Director of Resilience Operations to join its Global Safety, Intelligence & Security team. This leader will focus on developing and implementing strategies that help protect Anthropic’s worldwide operations from various risks. Role overview This position involves shaping the company’s approach to resilience. The Director will guide efforts to strengthen safety and security across multiple locations, ensuring that the organization can respond effectively to challenges and disruptions. Locations Boston, MA San Francisco, CA New York City, NY Seattle, WA Washington, DC

About Our TeamAt OpenAI, our User Safety & Risk Operations team is dedicated to protecting our platform and users from various forms of abuse, fraud, and emerging threats. We operate at the crucial intersection of product risk, operational scale, and real-time safety response, supporting a diverse range of users from individuals to global enterprises, as well as advertisers and creators.The Ads Trust & Safety Operations team is committed to ensuring the safety of our users, advertisers, and creators across all monetized surfaces. As OpenAI rolls out new revenue-generating formats and partnerships, this team guarantees that these experiences are safe, compliant, of high quality, and aligned with our overarching safety standards. We work closely with Product, Engineering, Policy, and Legal teams to identify potential risks, develop and enhance enforcement systems, and ensure scalable, high-integrity operations.About the RoleWe are seeking a seasoned operator to help expand and enhance the Ads Trust & Safety Operations at OpenAI. In this pivotal role, you will oversee critical Ads T&S workstreams from inception to execution, collaborating closely with Product, Policy, Engineering, Legal, and Operations teams to design scalable enforcement processes, strengthen detection mechanisms, and ensure safe support for Ads and monetization at scale.You will navigate the intersection of strategy and execution—translating ambiguity into structured programs, identifying operational risks, and driving measurable improvements across systems and workflows.This position requires an individual who is highly operational, excels at execution, and is comfortable providing clarity in uncertain situations. You should be enthusiastic about building scalable systems and processes from the ground up and working in tandem with policy and product teams as we rapidly iterate on advertising strategies and features.Key Responsibilities:Oversee complex, high-impact Ads Trust & Safety problem areas from strategy through execution.Design and scale operational workflows for Ads Trust & Safety, encompassing enforcement models, review processes, escalation paths, and quality frameworks.Work closely with Product, Policy, and Engineering teams to translate risk and policy requirements into scalable systems, tools, and automation.Drive operational readiness for new Ads and monetization launches, features, and markets, identifying risks early and ensuring appropriate mitigations are in place.Leverage data to identify trends, gaps, and emerging risks across Ads surfaces; develop proposals for enhancements.

Join Cloudflare as a Response Analyst and play a pivotal role in safeguarding our digital landscape. As part of a dynamic team, you will analyze and respond to security incidents, ensuring the highest level of protection for our clients. This hybrid position offers the flexibility to work both remotely and in-office.

The Minor Safety Analyst is essential in protecting vulnerable users by thoroughly reviewing and processing reports related to safety and abusive incidents that could endanger minors. This role requires the execution of detailed open-source and in-platform investigations to identify harmful behaviors, recognize threat actors, and evaluate potential risks. The analyst is responsible for managing high-volume analytical workflows, ensuring that all findings are documented accurately while adhering to tight deadlines. They produce clear and concise written summaries and investigative reports for both internal teams and client stakeholders. Furthermore, analysts collaborate with cross-functional teams to ensure that safety requests are processed effectively and in accordance with established protocols.This role requires availability from Tuesday to Saturday, 9:00 AM to 5:00 PM local time.Review and process reports of abuse and safety incidents, particularly those that may involve potential harm to minors, while adhering to established operational procedures.Conduct open-source and in-platform investigations into behavioral abuse and threat actors to identify techniques, context, and impact.Support analytical workflows by documenting findings clearly, meeting deadlines, and maintaining a high level of accuracy and consistency.Generate concise written summaries, briefings, and investigative reports for internal and client stakeholders.Work collaboratively with team members, cross-functional partners, and vendor teams to ensure requests are processed efficiently and accurately.Contribute to the continuous improvement of investigative workflows and knowledge resources.Engage in team training sessions, shadowing, and peer reviews to enhance professional expertise and investigative capabilities.

Join Anthropic as an Incident Response Manager within our Product & Engineering team. In this pivotal role, you will spearhead the response to security incidents, ensuring the integrity and security of our systems and data. You will work closely with cross-functional teams to design and implement robust incident response strategies, conduct thorough investigations, and foster a culture of security awareness across the organization. Your expertise will be crucial in minimizing threats and enhancing our security posture.

Join the City and County of San Francisco as a Safety Analyst, where you will play a critical role in enhancing workplace safety across city departments. As part of our dedicated team, you will analyze safety data, identify potential hazards, and collaborate with various stakeholders to implement safety protocols that protect our employees and the community. This is an exciting opportunity for individuals passionate about promoting safety and well-being in a vibrant urban environment.

As a Senior Analyst for Minor Safety at Control Risks, you will be instrumental in assisting a leading global technology firm in safeguarding and fortifying its online platform. This role focuses on the critical task of reviewing and addressing safety and abuse incidents involving minors, conducting in-depth investigations of behavioral abuse and potential threat actors, and delivering high-quality analytical insights in a dynamic environment. Become part of a dedicated, mission-oriented team that collaborates across various disciplines to protect vulnerable populations, allowing the client to operate securely and responsibly in a constantly shifting risk landscape.Work Schedule: Tuesday to Saturday, 9:00 AM - 5:00 PM local time.Thoroughly review incident reports related to safety and abuse targeting minors, taking decisive action in accordance with operational policies and ensuring consistent follow-through on every report.Conduct investigations into behavioral abuse and threat actors on the client’s platform to analyze techniques, impacts, and attribution accurately.Engage in a fast-paced analytic workflow, meeting tight deadlines while maintaining a high standard of analytic excellence, ensuring that reporting deliverables are aligned with best practice intelligence assessments.Prepare detailed written reports, presentations, and strategic insights for senior leadership and the broader organization.Lead improvement initiatives by offering guidance on policy development and executing projects that enhance existing workflows.Review and provide constructive feedback on team members’ work, and design and deliver training programs.Identify emerging issues and trends, escalating them as necessary.Contribute to enhancing support resources and content.Act as a consultative partner with our vendor team, providing expertise in processing all types of requests with exceptional quality and efficiency.Serve as a role model and mentor to colleagues, demonstrating flexibility and outstanding teamwork to prioritize competing demands effectively.

As an Incident Manager in the Detection & Response team, you will play a pivotal role in safeguarding our systems and data. You will be responsible for leading incident response efforts, coordinating with various teams to ensure rapid resolution of incidents, and enhancing our incident management processes. This position requires a keen understanding of security vulnerabilities and incident management best practices.

About Our TeamAt OpenAI, our mission is to ensure that artificial intelligence serves the benefit of all humanity. The Strategy & Operations team is pivotal in orchestrating cross-company preparedness and response to critical events, partnering with various teams to manage essential programs that impact the organization. We are looking for individuals who exhibit maturity, possess a strong executive presence, and demonstrate sound judgment in complex and high-stakes situations.About the RoleWe invite applications from candidates who excel in collaborating with technical teams while ensuring internal alignment during significant events such as major product launches and other external occurrences that may affect our users and offerings. The Program Manager will work closely with various functional teams, focusing particularly on product and trust & safety initiatives.This position is based in San Francisco, CA, and follows a hybrid work model with three days in the office each week. We also provide relocation assistance for new hires.Key Responsibilities:Lead and manage special projects across the Strategy team and company-wide initiatives, requiring robust planning, cross-functional coordination, and familiarity with product teams, with an emphasis on safety and product support.Effectively absorb and synthesize information from diverse sources to inform decision-making and deliver clear updates, recommendations, and trade-offs tailored for both product-focused and executive audiences.Facilitate processes across multiple teams to guarantee a cohesive and efficient response during critical situations.Collaborate with cross-functional teams to ensure effective prioritization and rapid response to urgent issues.Contribute to the development of our rapid response toolkit through hands-on investment and testing of new tools to enhance team operations and key playbook development.Identify, assess, and prioritize emerging risks and escalations, support sensitive investigations, product mitigations, and red-teaming efforts.Be available to support team on-call duties during weekends as assigned.You May Excel in This Role If You Have:6–10 years of demonstrated experience working with Product or technical teams, Program Management, Crisis Management, Escalations Management, Consulting, or a related role.Exceptional communication skills and the ability to navigate complex situations with ease.A proactive approach to problem-solving and a commitment to continuous improvement.

About UsAt Aurora Innovation, our mission is to safely, swiftly, and widely bring the advantages of self-driving technology to the world.Discover the Aurora Driver and be a part of a transformative movement in mobility and logistics, fostering a future that is safer, more efficient, and accessible for everyone. At Aurora, you will engage with complex challenges alongside a team of passionate, intelligent professionals, enhancing your expertise while expanding your knowledge base. For the latest updates, visit aurora.tech or follow us on LinkedIn. We are seeking a talented and driven Safety Data Analyst to join our Data Solutions team, where you will contribute to our mission of improving the safety performance of the Aurora Driver. This role involves automating monitoring and analysis processes, utilizing extensive data from both internal and external sources to help us reach our safety and commercialization objectives. If you are passionate about data and its impact on safety in autonomous vehicles, this is the opportunity for you!

Zūm is transforming mass mobility with its Connected Mobility Experience (Zūm CMX) system, which synchronizes people, vehicles, and operations in real time. In the student mobility sector, Zūm CMX aims to deliver reliable, transparent, and efficient transportation for students and their families. More than 4,500 schools rely on Zūm CMX. The company has received recognition from Fast Company’s World’s Most Innovative Companies, CNBC’s Disruptor 50, and the Financial Times’ Fastest Growing Companies. Backing comes from investors such as Sequoia Capital, GIC, TPG, and Softbank. Role overview The Safety Manager will oversee safety operations for Zūm in San Francisco. This position covers the full safety lifecycle: developing programs, delivering training, managing incidents, and ensuring compliance with regulatory standards. The role leads the safety department and works to build a strong culture of behavioral safety, aiming to protect employees, students, and the community. The Safety Manager is responsible for upholding safety as a core value, making sure everyone returns home safely each day. What you will do Develop and implement safety programs and standards Deliver safety training and promote behavioral change Manage incident response and investigate accidents Ensure compliance with all regulatory safety requirements Lead the safety department and foster a culture of shared responsibility What makes a candidate successful Strong commitment to safety and achieving zero incidents Ability to balance proactive prevention and responsive incident management Experience designing and delivering engaging safety training Skill in analyzing incident data and conducting field observations Confidence presenting safety metrics to administrators and investigating accident scenes Clear communication and the ability to interpret safety regulations

About the RoleJoin Chime as a Senior Data Analyst in our Trust & Safety team, where you will play a crucial role in shaping the member banking experience. You will lead the development, testing, and scaling of products that enhance security awareness and promote adoption to ensure the safety of our members. Our Trust & Safety mission is to establish Chime as the most trusted financial partner by protecting member assets, ensuring compliance with regulations, and refining tools and processes that fortify our community, all while delivering a seamless and reliable experience. Your expertise in experimentation, user behavior analysis, advanced statistical modeling, and dashboard creation will be vital in extracting actionable insights that boost member engagement and retention.In this position, you will collaborate closely with product managers, risk teams, engineers, and marketing stakeholders to cultivate a data-driven culture in product development, influence our product roadmap, and gain a deep understanding of member behaviors.

The Center for AI Safety (CAIS) is at the forefront of research and advocacy dedicated to minimizing societal risks associated with artificial intelligence. Our mission is to tackle the most pressing challenges posed by AI through innovative technical research, strategic field-building initiatives, and active policy engagement, alongside our affiliated organization in Washington, D.C., the Center for AI Safety Action Fund. We are seeking a meticulous and organized Operations Manager to join our team. In this pivotal role, you will address a variety of operational challenges and develop robust systems from the ground up. The ideal candidate will significantly enhance our operational efficiency and contribute to our mission of promoting safer AI technologies.

At Ripple, we are pioneering a future where value flows as seamlessly as information. Our bold vision is already a reality as we enhance the global financial landscape through our innovative cryptocurrency solutions tailored for financial institutions, enterprises, governments, and developers. By doing this, we are fostering greater economic equity and opportunities for individuals across the globe. Join us and experience unparalleled career growth while collaborating with a supportive team that drives you to excel.If you're eager to make a significant impact and unlock exceptional career development opportunities, come aboard and help us create tangible value in the world.THE WORK:Ripple is seeking a Global Procurement Operations Manager to become an integral part of our Financial Operations Team, enhancing Ripple's worldwide financial processes. Reporting directly to the Director of Financial Operations in our San Francisco headquarters, this pivotal leadership position will focus on developing and implementing global procurement operations, systems, and strategies designed to optimize costs, streamline the purchasing experience, and deliver value across our international organization.At Ripple, procurement transcends mere expenditure; it is about enabling rapid, secure, and responsible growth. We are in search of a strategic Senior Procurement Operations Manager to design the systems that empower our global team. Rather than just managing processes, you will construct a scalable Source-to-Pay (S2P) framework, harness state-of-the-art technology, and ensure our teams are equipped with the necessary tools to perform their best work efficiently.

About Our TeamAt OpenAI, our Security organization is dedicated to fostering safe and responsible innovation on a global scale. As our systems, infrastructure, and research capabilities expand, we are committed to investing in top-tier security measures that protect our people, products, and users while maintaining our momentum in progress.Our team is focused on safeguarding OpenAI’s environments by developing sophisticated detection systems, enhancing real-time response capabilities, scaling telemetry and logging infrastructure, and providing actionable threat intelligence to proactively counter adversaries.About the RoleWe are on the lookout for a Global Detection and Response Lead who will take ownership of and enhance OpenAI’s cybersecurity detection and response operations. In this pivotal role, you will establish the strategy and oversee the execution of security monitoring, incident response, recovery, and post-incident enhancements across our global infrastructure.As a hands-on leader with substantial technical credibility and acute operational instincts, you will build and mentor high-performing teams, collaborate closely with Infrastructure, Research, Product Security, Enterprise Security, IT, and Engineering to ensure that detection and response capabilities are integrated into the systems that drive OpenAI.This role demands strategic thinking combined with practical leadership skills, requiring deep technical expertise, operational discipline, and the ability to cultivate high-performing teams in a dynamic environment.Key Responsibilities:Lead global detection and response operations, ensuring continuous monitoring, triage, investigation, containment, and remediation of security incidents across diverse networks and infrastructures.Mentor and manage several teams of senior engineers focused on observability, detection and response, and threat intelligence, strategically expanding these functions as OpenAI’s computational capacity and platform aspirations grow.Ensure exceptional operational readiness through management of incident response playbooks, on-call procedures, escalation protocols, and ongoing enhancements to response efficacy and agility.Enhance detection effectiveness by collaborating with engineering teams to ensure essential telemetry is accessible, reliable, and actionable across cloud, corporate, and production environments.Work collaboratively across all departments to assess and address emerging security challenges and risks.

Join Anthropic as a Safeguards Enforcement Analyst, where you will play a pivotal role in ensuring safety evaluations within our innovative AI systems. This role focuses on analyzing compliance with safeguards and developing strategies to enhance safety protocols. Collaborate with cross-functional teams to assess risks and implement robust solutions that align with our commitment to responsible AI.

At Intrinsic Safety, we're leveraging innovative technologies to tackle some of the most challenging issues of our digital era using safe and effective AI solutions. Your contributions will play a pivotal role in assisting fraud prevention and Trust & Safety teams, enabling them to concentrate on impactful tasks rather than repetitive manual reviews. We're experiencing rapid growth, partnering with some of the largest and most dynamic social media and online service platforms.We are on the lookout for an exceptional Technical Account Manager (TAM) to join our core Customer Success team. In this role, you will be crucial in ensuring our customers—particularly our enterprise clients—derive maximum value from Intrinsic Safety by providing expert technical support and guidance. You will act as the essential link between our advanced AI platform and our customers' technical teams, fostering deep platform adoption, troubleshooting complex issues, and facilitating their long-term success. This is a unique opportunity to contribute to our mission by transforming intricate technical challenges into practical solutions that effectively combat fraud and abuse.This role requires in-person attendance at our San Francisco office.Your ResponsibilitiesPost-Integration Technical Partnership: Serve as the main technical liaison for our enterprise customers post-deployment. Gain a thorough understanding of their unique technical environments and data flows as they interact with the Intrinsic Safety platform.Drive Ongoing Technical Adoption & Optimization: Assist customers in navigating advanced platform features and configurations to ensure they maximize the benefits of Intrinsic Safety’s offerings.Build Scalable Technical Resources: Develop and enhance our knowledge base, technical documentation, and best practice guides to empower both customers and the Customer Success team.Strategic Technical Troubleshooting & Resolution: Identify and resolve sophisticated technical challenges that arise after implementation, working closely with engineering and product teams to deliver scalable solutions.Product Evolution: Act as a key contributor to the continual improvement of our product offerings.

About the Role DigitalOcean is hiring a Senior FP&A Analyst - Global Lease for the San Francisco office. This position focuses on managing the full leasing lifecycle for infrastructure equipment across the company’s global cloud platform. The analyst will play a key part in supporting DigitalOcean’s financial and operational goals related to data center equipment. What You Will Do Oversee the leasing process for infrastructure equipment used in data centers worldwide. Work closely with vendors to negotiate lease terms and agreements. Support financial planning and analysis for leasing activities. Ensure leasing operations align with company objectives and compliance standards. What We Look For Experience managing and leasing data center equipment. Strong background in vendor negotiations. Solid understanding of financial and operational processes related to leasing. Strategic thinking with close attention to detail. About Working at DigitalOcean DigitalOcean values collaboration and supports a community focused on building simple, scalable cloud solutions. The team celebrates shared success, encourages learning, and aims to make a real impact for builders and entrepreneurs around the world.