Fraud Strategy Manager / Senior Manager (Transaction Fraud)

Join Cardless Inc. as a Fraud Strategy Manager or Senior Manager specializing in Transaction Fraud. In this pivotal role, you will lead the development and implementation of innovative fraud prevention strategies to safeguard our customers and minimize risk. You will work closely with cross-functional teams to analyze data trends and enhance our fraud detection capabilities.Your expertise will drive initiatives that not only protect our assets but also enhance customer trust in our services. If you are passionate about leveraging data to combat fraud and are ready to take on a leadership role in a dynamic environment, we want to hear from you!

Join cardless as a Fraud Strategy Manager / Senior Manager focused on onboarding strategies to combat fraudulent activities. In this role, you will leverage data analytics and strategic insights to design and implement effective fraud prevention measures. Collaborate with cross-functional teams to ensure that our onboarding processes are secure, efficient, and user-friendly. Your expertise will directly contribute to enhancing our customer experience while safeguarding our financial integrity.

Airbnb, Inc. has changed how people travel since 2007, connecting guests with hosts in nearly every country. With over 5 million hosts and more than 2 billion guest arrivals, the company’s marketplace centers on authentic stays and community experiences. About the Fraud and Safety Operations Team This trusted team protects Airbnb’s hosts, guests, and platform integrity. Fraud intelligence, data analytics, and platform protection are core to their mission. Team members work closely with Data Science, Product, Global Operations, Safety, Legal, and Community Policy to address new and evolving threats. Role Overview: Manager of Fraud Intelligence The Manager of Fraud Intelligence leads efforts to identify and stop emerging fraud and abuse tactics. This role shapes proactive fraud strategies, disrupts upstream risks, and builds systemic defenses. The work directly reduces fraud losses and strengthens Airbnb’s ability to anticipate risk. What You Will Do Mentor and Lead: Guide a specialized team in analyzing large-scale fraud signals. Translate complex data into actionable controls, rules, and policies that limit the impact of bad actors. Data Analysis: Use SQL and Python to study fraud trends. Apply visualization tools to support data-driven decisions. Cross-Functional Collaboration: Partner with teams across the company to design and launch effective fraud countermeasures and automated defenses. Reporting: Prepare and deliver detailed investigative reports and fraud intelligence summaries for leadership and cross-functional partners. Use Slides and data visualization tools to communicate findings. Incident Response: Lead the response to critical incidents, maintaining platform integrity and community safety during major events or new threat escalations. Continuous Improvement: Identify and implement opportunities to automate and enhance fraud detection systems. Location United States

Mercury is hiring a Manager - Account Fraud Enablement to help protect clients from fraudulent activity. This role shapes how the company detects and prevents account fraud, supporting a secure banking experience for users. Role overview The Manager - Account Fraud Enablement develops and refines strategies to identify and stop fraudulent behavior. This includes designing systems for fraud detection, analyzing data for emerging trends, and working with teams across the company to strengthen fraud prevention efforts. Key responsibilities Create and implement methods to detect and prevent account fraud Analyze data to spot patterns and potential risks Collaborate with teams throughout Mercury to improve fraud prevention tools and processes Location This position is open to candidates in San Francisco, New York, Portland, or remote within Canada or the United States.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Through our innovative blend of proprietary infrastructure and cutting-edge software, we empower over 200,000 businesses worldwide—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our dynamic team comprises over 2,000 of the industry's brightest minds across 26 offices worldwide. With a valuation of US$8 billion, and support from leading investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of developing the global payments and financial infrastructure of the future. If you are ready to undertake the most ambitious work of your career, we invite you to join our mission.Attributes We ValueWe seek successful builders with a founder-like spirit who aspire to create genuine impact, experience accelerated learning, and take true ownership of their work. You will bring strong expertise, analytical thinking, and a deep-rooted motivation aligned with our mission and operating principles. You act swiftly with sound judgment, explore with curiosity, and make decisions based on foundational principles, effectively balancing speed and thoroughness.You are humble and collaborative, transforming innovative ideas into tangible products and driving projects from inception to completion. Leveraging AI to optimize your work process and solve challenges efficiently is second nature to you. Here, you will tackle complex, high-visibility issues alongside exceptional colleagues while advancing your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.About the TeamThe Legal, Risk & Compliance (LRC) team at Airwallex is a synergistic group of legal professionals and risk management specialists dedicated to protecting the integrity of Airwallex’s operations. We foster a culture of compliance and integrity, ensuring we navigate the global financial landscape responsibly. Our team provides expert guidance and proactive support across all business areas, identifying, mitigating, and managing legal and financial risks to facilitate sustainable growth.What You'll DoAs the Senior Manager, Fraud Risk, you will act as a subject matter expert in fraud risk management within the Second Line of Defense risk team, reporting directly to the Director of Fraud Risk. Your role will encompass...

About Extend:Extend is transforming the post-purchase experience for retailers and their customers by delivering AI-powered solutions that enhance customer satisfaction and drive revenue growth. Our all-inclusive platform provides automated customer service, seamless returns and exchange management, comprehensive automated fulfillment, and product and shipping protection, alongside Extend's state-of-the-art fraud detection. By merging cutting-edge technology with outstanding customer service, Extend enables businesses to cultivate trust and loyalty among consumers while minimizing costs and maximizing profits.With over 1,000 leading merchant partners in various sectors, including fashion, cosmetics, furniture, jewelry, consumer electronics, auto parts, and sports and fitness, Extend is backed by renowned technology investors. Our headquarters is located in the heart of San Francisco.About The RoleThe Fraud Intelligence team is pivotal to Extend’s post-purchase protection platform. We create innovative analytics engines that leverage signals and transactions from millions of users to identify and prevent fraud, foster smarter decisions, and unlock business value.We thrive on discovering insightful patterns in complex data to thwart fraud effectively. In this role, you will have the chance to develop new fraud prevention product features and analytics capabilities from the ground up, collaborating cross-functionally to devise go-to-market strategies based on your analyses.If you are passionate about data, driven by impact, and eager to solve intricate challenges in the realm of analytics and fraud prevention, you will excel in our team. This is a high-ownership role where your contributions will directly safeguard retailers, enhance customer trust, and boost the company’s financial performance!What You’ll Be DoingAnalyze large-scale behavioral, transactional, and interaction data to identify signals indicative of fraud and abuse.Utilize your strong business acumen to quickly pinpoint actionable insights, analyze fraud patterns, and validate hypotheses.Influence business cases and pricing strategies, contributing to proof-of-concept initiatives with prospective merchants.Respond promptly to emerging fraud threats by developing monitoring frameworks, dashboards, and mitigation solutions in collaboration with cross-functional teams.Work closely with leadership, go-to-market, fraud operations, product, and engineering teams to implement strategies effectively.

About the TeamThe Trust & Safety, Integrity, and Fraud Product team at DoorDash is committed to creating a secure and reliable experience for all users on our platform, including Consumers, Merchants, and Dashers. We address intricate challenges such as fraud prevention, account takeover prevention, authenticity verification, and regulatory compliance, all while ensuring a seamless user experience. Our collaborative efforts with cross-functional teams—including Engineering, Data Science, Compliance, and Risk Operations—drive strategic initiatives that safeguard our business while promoting growth.About the RoleAs DoorDash expands beyond restaurants into a broader marketplace, our commitment to safety and trust remains paramount. We are seeking a Senior Product Manager to spearhead cross-functional teams tackling complex challenges that affect Consumers, Dashers, and Merchants. Your role will encompass various aspects of our business—from new user onboarding and in-app experiences to innovative products and services that are unparalleled in the market. Depending on your expertise, you will either lead a vertical fraud team focused on protecting Consumers or a horizontal fraud platform team dedicated to enhancing our Risk Engine, Data Signals Intelligence, and Automation/Anomaly Detection capabilities. This is an exceptional opportunity to shape the future of DoorDash during a period of rapid growth and significant impact.You’re excited about this opportunity because you will…Establish the vision and long-term product strategy for a vertical or horizontal fraud team.Develop and implement a customer-centric product roadmap in close collaboration with senior leadership, Operations, Data Science, Analytics, Design, and Engineering teams.

About AirwallexAirwallex is a revolutionary payments and financial platform designed specifically for global businesses. With our innovative blend of proprietary infrastructure and software, we empower over 200,000 businesses across the globe—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions to manage everything from business accounts and payments to spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our diverse team of more than 2,000 talented individuals spans 26 offices worldwide. With a valuation of US$8 billion and support from esteemed investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global payments and finance. If you're eager to embark on an ambitious career journey, we invite you to join us.

At Plaid, we envision a future where individuals can effortlessly manage their finances. We are committed to driving this evolution by crafting innovative tools and experiences that empower thousands of developers to build their own financial products. Plaid stands at the forefront of enabling millions to achieve healthier financial lives through seamless connectivity with their financial accounts and favorite applications. With partnerships spanning major players like Venmo, SoFi, numerous Fortune 500 companies, and leading banks, our network covers over 12,000 financial institutions across the United States, Canada, the UK, and Europe. Established in 2013, our headquarters is located in San Francisco, with additional offices in New York, Washington D.C., London, and Amsterdam.Fraud continues to be one of the most challenging issues within the financial services sector, presenting significant opportunities for Plaid's growth. Our Fraud team is dedicated to creating a trusted identity framework for the financial ecosystem, enabling customers to onboard legitimate users with confidence while effectively blocking malicious actors.As the Product Manager overseeing Identity Verification (IDV) and Monitor (AML), you will play a pivotal role in shaping the core of Plaid’s fraud prevention platform. IDV facilitates swift, precise identity verification during onboarding, while Monitor ensures ongoing AML screening and transaction oversight. Together, these tools power our groundbreaking Protect and Layer solutions, resulting in a comprehensive platform that integrates KYC, AML, and fraud prevention at scale.In this dynamic role, you will take complete ownership of the IDV and Monitor products, guiding strategic direction, executing initiatives, and aligning cross-functional teams to achieve measurable outcomes. You will integrate technical, data, and design insights to transition from concept to market quickly, delivering systems that are both accurate and scalable. Collaborating closely with Plaid’s founding members in fraud prevention and a skilled engineering team, you will elevate the standards of fraud protection across the industry.

SentiLink is at the forefront of identity verification and risk management solutions, providing individuals and institutions with the tools they need to transact securely and confidently. Our mission is to revolutionize the identity verification landscape in the U.S. by offering solutions that are ten times faster, smarter, and more precise than traditional methods.Experiencing rapid growth, our real-time APIs have successfully verified hundreds of millions of identities, initially in financial services and now branching into various new sectors. We are backed by prestigious investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin.Our efforts have been recognized by leading media outlets such as TechCrunch, CNBC, Bloomberg, Forbes, and Business Insider, and we are proud to be included in the Forbes Fintech 50 list since 2023. We made history as the first company to launch the eCBSV and have presented our insights before the United States House of Representatives.At SentiLink, we embrace flexibility in the workplace, offering options from fully remote positions to in-office opportunities. Our digital-first culture fosters collaboration across teams based in the U.S. and India, with physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, Chicago, Gurugram, and Bengaluru. If you are near one of our offices, we encourage you to engage with your colleagues in person regularly, as some roles are designed to be hybrid or in-office, such as our engineering team based in Gurugram.Role OverviewAs a Fraud Intelligence Analyst on the Fraud Intelligence Team (FIT), you will be pivotal in how SentiLink identifies and mitigates fraud in our production environment.This position is tailored for ambitious individuals eager to gain comprehensive insights into fraud dynamics, product development, and the operational aspects of a fraud prevention company. The role demands a high pace of work, wide-ranging exposure, and proactive engagement to fast-track your professional growth.The FIT team operates at the crossroads of fraud investigation, product innovation, and revenue generation. Your contributions will directly influence the evolution of our fraud models and how we communicate fraud-related challenges to our clients.

Join Airbnb as a Senior Manager of Advanced Analytics within our Fraud & Safety Operations team. In this pivotal role, you will lead a talented team of analysts and data scientists focused on leveraging data to enhance safety and security across our platform. You will be responsible for developing sophisticated analytical models and strategies that proactively identify and mitigate fraud risks while ensuring a safe environment for our users.As a key leader, you will collaborate with cross-functional teams to drive data-driven decision-making and promote best practices in analytics. Your insights will shape the future of our fraud detection mechanisms and influence company-wide policies. If you are passionate about analytics, safety, and making a tangible impact, we want to hear from you!

About FaireFaire is an innovative online wholesale marketplace that champions local businesses. We believe in empowering independent retailers worldwide, who collectively generate more revenue than retail giants like Walmart and Amazon. By leveraging advanced technology, data analytics, and machine learning, we connect these vibrant entrepreneurs with the best products globally. Our mission is to provide the necessary tools and insights to level the playing field, enabling small businesses to thrive against large corporations.By nurturing the growth of independent businesses, Faire is making a positive economic impact in communities around the world. We are searching for intelligent, resourceful, and passionate individuals to join us in advancing the shop local movement. If you share our belief in community, we invite you to become part of ours.About this RoleWe are seeking a seasoned Fraud Analyst dedicated to safeguarding the integrity of our brand and retail partners. In this role, you will identify fraud risks, enhance detection mechanisms, and fortify our fraud and abuse prevention programs.As a key member of the Risk organization’s Fraud & Abuse team, you will work closely with functional experts and cross-functional teams to execute proactive fraud mitigation strategies. Your hands-on experience with fraud data, investigations, and operational processes will contribute to continuous improvement in our systems and outcomes.This position is perfect for someone eager to make a significant impact as an individual contributor in the Fraud & Abuse arena, where you will take ownership of specific projects with considerable autonomy while deepening your expertise in fraud and risk management.What You’ll DoCollaborate with senior team members and leadership to implement and refine fraud and abuse strategies, adapting to emerging risks.Oversee and enhance moderate levels of fraud investigations and escalations, applying sound judgment to balance risk, customer experience, and operational consistency.Identify weaknesses in current policies, products, or processes, and assist in defining and implementing mitigation strategies, taking ownership of specific aspects of the work.Work collaboratively with teams including Data Science, Engineering, and Product to foster a culture of security and trust.

Join Cardless, Inc. as the Director of Fraud Operations, where you will lead our efforts to combat fraud and protect our customers. In this pivotal role, you will develop and implement strategies to detect and prevent fraudulent activities while ensuring a seamless user experience. Your expertise will guide a dedicated team in enhancing operational efficiency and maintaining the integrity of our services.

About Extend:Extend is transforming the post-purchase landscape for retailers and their customers by delivering AI-driven solutions that boost customer satisfaction and stimulate revenue growth. Our all-inclusive platform automates customer service, streamlines returns and exchanges, manages fulfillment end-to-end, and ensures product and shipping protection, all while providing top-tier fraud detection services. By combining cutting-edge technology with outstanding customer service, Extend enables businesses to foster trust and loyalty among consumers, while cutting costs and amplifying profits.Currently, Extend collaborates with over 1,000 prominent merchant partners across various sectors such as fashion, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and beyond. Backed by leading technology investors, our headquarters is located in the vibrant heart of San Francisco.About the Role:This is a Full-Time Evening position requiring availability Monday through Friday from 2:00 PM to 11:00 PM Pacific Time. While this is a remote role within the US, we cannot accept applications from residents of California. You do not need to reside in the Pacific Time zone to apply; however, the working hours will remain as stated (2:00 PM - 11:00 PM PT). Candidates who are not available to work Monday through Friday evenings from 2 PM - 11 PM PT need not apply.As a Fraud Operations Specialist, you will join a dynamic Fraud Operations team, engaging in regular fraud investigations to identify fraudulent activities and enhance the experience for genuine customers. Your investigations will help detect trends in fraud and abuse, uncovering new avenues to positively influence Extend’s internal processes. This role necessitates direct experience in fraud and abuse operations (preferably in an eCommerce context), a strong grasp of fraud concepts, excellent communication skills to collaborate with cross-functional stakeholders, and proficiency in spreadsheet and data processing software.What You Will Be Doing:Real-Time Claim Review: Analyze claims in real-time for potential fraud or abuse cases, utilizing your information-gathering and communication abilities to ensure adequate evidence for fraud determinations, while providing insightful feedback for Extend’s risk models.Risk Score Judgments: Assess customer behaviors to determine risk scores and contribute to the refinement of risk assessment models.

About Extend:At Extend, we are transforming the post-purchase landscape for retailers and their customers through innovative AI solutions that enhance customer satisfaction while driving revenue growth. Our robust platform provides automated customer service, seamless returns and exchanges, comprehensive fulfillment solutions, and top-tier product and shipping protection, all complemented by our industry-leading fraud detection capabilities. By merging cutting-edge technology with exceptional customer service, Extend enables businesses to foster trust and loyalty, reduce operational costs, and boost profitability.Currently, Extend collaborates with over 1,000 esteemed merchant partners across various sectors, including fashion, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports, and fitness. Supported by some of the most influential technology investors in the field, our headquarters are located in the heart of San Francisco.About the Role:The Fraud Intelligence team is pivotal to Extend's post-purchase protection strategy. We develop advanced analytics engines utilizing signals and transactions from hundreds of millions of users to identify and prevent fraud, enhance decision-making, and unlock business potential.Our passion lies in revealing intricate patterns within complex data to thwart malicious activities and prevent fraud. In this role, you will have the chance to design new fraud prevention features and analytical capabilities from inception. Collaborating cross-functionally, you will formulate go-to-market strategies grounded in your analysis.If you possess a passion for data, are driven by impact, and are eager to solve intricate challenges at the intersection of analytics and fraud prevention, our team will be a perfect fit for you. This is a high-responsibility role where your contributions will directly safeguard retailers, bolster customer trust, and enhance the company's profitability!

About Our TeamThe Account & Platform Integrity team at OpenAI is dedicated to maintaining the integrity of our ecosystem by combating fraud, impersonation, abuse, and various account-level threats. Our mission is to verify that individuals and organizations engaging with OpenAI are legitimate, ensuring appropriate access and preventing misuse of the platform.Collaborating closely with Product, Engineering, Legal, Go-To-Market, and Support teams, we work at the critical intersection of identity verification, compliance, and abuse prevention. Our proactive measures safeguard user trust, protect revenue, and ensure the safety of our platforms, including ChatGPT, the API, and enterprise solutions.About the RoleWe are seeking a detail-oriented Fraud & Risk Analyst to enhance OpenAI’s security measures by investigating, validating, and monitoring customer accounts and organizations. Your focus will be on identity verification, legitimacy assessment, and risk management, ensuring accounts are accurately verified and emerging threats are swiftly identified.In this pivotal role, you will conduct sensitive investigations involving fraud, impersonation, sanctions, misuse of access, and coordinated abuse. Your contributions will play a crucial role in determining who can utilize OpenAI’s products and ensuring our ability to scale safely.Please note: This position may involve reviewing sensitive or confidential content.This position follows a hybrid work model, requiring 3 days in our San Francisco office each week.Key ResponsibilitiesConduct thorough reviews and verifications of customer identities, organizations, and ownership structures.Investigate accounts flagged as suspicious or high-risk, including cases of fraud, impersonation, shell companies, and abuse of API or ChatGPT access.Analyze documents, internal data, and third-party resources to assess legitimacy and risk levels.Implement account-level actions such as approvals, restrictions, suspensions, or escalations as needed.Act as the primary case owner for complex, high-visibility verification and integrity-related cases.Collaborate with Legal, Compliance, Sales, and Support teams to resolve issues efficiently and accurately.Manage escalations, appeals, and sensitive communications with customers.Assist in designing and enhancing verification processes, fraud detection mechanisms, and risk-scoring systems.Contribute to the development of automation, tooling, and technology improvements to bolster risk management.

Extend seeks a Fraud Operations Specialist I to join its remote US team. This position plays a key role in protecting both merchants and customers by investigating potential fraud and supporting a secure transaction environment. The work centers on analyzing data, identifying suspicious patterns, and helping refine risk management processes. What you will do Review claims in real time: Assess incoming claims for signs of fraud or abuse. Collect relevant information, communicate findings, and offer insights that help improve risk models. Make risk score judgments: Analyze customer behavior and incidents using various data sources. Begin with evaluating risk scores and progress to recommending claim approvals or denials based on your assessments. Lead fraud investigations: Conduct thorough investigations and share updates on emerging fraud and abuse trends with the team. Follow procedures: Manage each investigation from start to finish, adhere to all regulatory and departmental guidelines, base decisions on evidence, and report any discrepancies you encounter. Requirements Experience in fraud operations, preferably within eCommerce Strong communication skills Comfort with spreadsheets and data analysis tools Extend supports more than 1,000 merchant partners across industries like fashion, electronics, furniture, and more. The company combines advanced technology and attentive support to help partners manage post-purchase needs, including fraud detection. This role is fully remote within the United States.

About GoodLeap:GoodLeap is at the forefront of technology, providing innovative financing and software solutions that promote sustainability. Our offerings range from solar panels and batteries to energy-efficient HVAC systems, heat pumps, roofing, and windows. With the help of our user-friendly and efficient technology, over 1 million homeowners have embraced sustainable solutions, making them more affordable and accessible. Our cutting-edge, AI-driven applications and developer tools empower thousands of professionals deploying home efficiency and solar solutions, enhancing customer communication, business intelligence, and operational efficiency. Since 2018, our platform has facilitated over $30 billion in financing for sustainable initiatives.In addition to our commercial endeavors, we proudly support GivePower, our award-winning nonprofit organization, which is dedicated to creating and implementing life-saving water and clean electricity systems, positively impacting the lives of more than 1.6 million individuals across Africa, Asia, and South America.We are seeking a dynamic Principal Product Manager to lead our fraud and risk management efforts within our consumer products division. This pivotal individual contributor role will be responsible for designing and implementing systems, controls, and decision-making processes that safeguard our credit products, consumer payments, and homeowner experiences while ensuring a seamless and high-conversion user journey.As the Principal Product Manager, you will take ownership of the strategy and execution of key fraud and risk domains. You will navigate complex challenges, align stakeholders around effective signals and defenses, and drive initiatives that significantly diminish losses. Your role demands a deep technical understanding and a hands-on approach, positioning you as the go-to expert in fraud vectors, risk modeling, and regulatory compliance.The ideal candidate will possess systems-level thinking and the ability to work autonomously in a dynamic fintech environment, demonstrating a proactive approach to problem-solving.

Join Airwallex as a Senior Data Scientist in Risk & FraudAt Airwallex, we are redefining the future of global payments and finance. As a Senior Data Scientist specializing in algorithms for risk and fraud prevention, you will be an integral part of our innovative team, working to safeguard transactions for over 200,000 businesses worldwide.Your expertise will help us build advanced machine learning models that address the ever-evolving challenges of fraud. You'll collaborate with a team of brilliant minds in a fast-paced environment, leveraging cutting-edge technology to develop solutions that are not just effective but also transformative.Join us in our mission to create a seamless financial experience for businesses globally!

As the Lead Insider Trust & Fraud Investigator at SoFi, you will play a pivotal role in safeguarding our platform by identifying and mitigating potential fraud risks. You will lead investigations into suspicious activities, collaborate with cross-functional teams, and develop strategies to enhance our fraud detection capabilities.