Founding Customer Success Manager

Join comfy-org as our Founding Customer Success Manager, where you will play a pivotal role in shaping our customer engagement strategies. In this dynamic position, you will work closely with our initial clients, ensuring their success and satisfaction through our services and products. Your insights will directly influence the development of our customer support processes, making this an exciting opportunity to contribute to our team's growth.

At Krea, we are pioneering the future of AI-driven creative tools tailored for artists, designers, and studios. Our vision is to create AI that is not only intuitive and controllable but also fundamentally enhances the creative process. We see AI as a transformative medium that encompasses text, images, video, sound, and even 3D art.We are in search of a Founding Customer Success Manager who will ensure our clients derive significant value from Krea. From initial onboarding to fostering deep and long-lasting adoption, you will collaborate closely with creative teams, guiding them through our workflows while serving as the vital link between customers, our product, and sales teams.

About FoundAt Found, we recognize the unique challenges faced by the self-employed workforce, which encompasses a vibrant community of 60 million Americans. Navigating complexities such as taxes, accounting, bookkeeping, and business banking can be daunting. That's where we step in.We are dedicated to crafting innovative tools that empower self-employed individuals with the security and peace of mind that has traditionally been reserved for larger corporations. Our business banking solutions automate tax and expense tracking, allowing small business owners to focus more on their passions rather than their finances.We invite kind, resourceful, and passionate individuals to join us in creating a robust safety net for the self-employed.Key Responsibilities:Collaborate with cross-functional teams to shape the product roadmap and influence company-wide strategy; analyze customer trends, gather product feedback, and identify pain points.Mentor managers to ensure their teams achieve goals and excel in their daily operations.Establish and track KPIs, OKRs, and operational tasks to drive team performance; develop strategic initiatives for the Customer Experience organization.Contribute to the creation of internal processes, policies, documentation, and training that bolster team effectiveness.Assist customers by managing high-profile internal and external escalations.

Role Overview Sphere is hiring a Founding Customer Success Manager based in San Francisco. This is a key position for shaping how Sphere supports and retains its clients as the company grows. What You Will Do Lead customer success efforts, setting the standard for service and satisfaction. Develop and refine strategies for client engagement and retention. Work closely with leadership to build a strong foundation for customer experience as Sphere scales. Location This role is based at Sphere's San Francisco headquarters.

About UsAt Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.The OpportunityAs our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.We would love to meet you if the following resonates:Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.

As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.

Join reteam as a Customer Success Manager, where you will be instrumental in enhancing customer satisfaction and retention. Your role will involve engaging with clients, understanding their needs, and ensuring they derive maximum value from our services.As a key player in our team, you will collaborate closely with various departments to drive customer success initiatives. Your expertise in customer relationship management will be vital in fostering long-term partnerships.

As a Scaled Customer Success Manager at Culture Amp, you will play a pivotal role in driving customer satisfaction and success through innovative strategies and solutions. Your expertise will empower our customers to derive maximum value from our platform, ensuring they achieve their desired outcomes.In this position, you will leverage data-driven insights to foster relationships with clients, providing guidance on best practices and product utilization. You will work collaboratively with cross-functional teams to enhance the customer journey and contribute to our mission of improving employee engagement and organizational culture.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

We are seeking an enthusiastic and dynamic Manager of Scaled Customer Success to join our team at Notion Labs Inc. In this pivotal role, you will drive the success of our customer base through innovative strategies and exceptional service. Your leadership will inspire a team dedicated to enhancing customer experience and engagement. If you are passionate about customer success and have a track record of managing teams effectively, we want to hear from you!

As a Staff Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their goals while leveraging our innovative background check solutions. Your expertise will be essential in building lasting relationships, guiding customers through their journey, and maximizing the value they receive from our services. In this role, you will lead a team of Customer Success Managers, develop best practices, and implement strategies that enhance customer engagement and satisfaction. You will collaborate with cross-functional teams to ensure that our customers receive exceptional service tailored to their needs.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!

Role Overview Prolific is hiring an Enterprise Customer Success Manager for a hybrid role in San Francisco. This position focuses on helping enterprise clients reach their goals with Prolific’s solutions. The manager works closely with internal teams to support customer satisfaction and build lasting partnerships. What You Will Do Onboard new enterprise clients and guide them through initial setup Offer ongoing strategic advice tailored to each client’s needs Identify and pursue opportunities for upselling and cross-selling within existing accounts Collaborate with colleagues across departments to resolve client issues and ensure a smooth experience Who We’re Looking For Experience managing enterprise customer accounts Proactive approach to client relationships Strong interest in customer success and helping clients achieve results

Join our dynamic team at Windfall Data as the Manager of Nonprofit Customer Success, where you will spearhead a dedicated group of Customer Success Managers (CSMs) aimed at expanding our nonprofit sector initiatives. You will take charge of a portfolio of accounts while fostering team growth and establishing robust systems and processes to enhance the customer success framework at Windfall for the future.Our mission is to revolutionize the way organizations understand and utilize people data. We are committed to our core values: (1) Exceptional communication; (2) Transparency in operations; (3) Providing leverage rather than just optimization; (4) Making a positive impact every day; and (5) Upholding integrity and trust.

As a Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our platform. Your primary focus will be to foster strong relationships with our customers, guiding them through the onboarding process and providing ongoing support. You will leverage your expertise to help clients navigate our services, ensuring they maximize value from our offerings.Join us in creating a positive customer experience by addressing inquiries, resolving issues, and proactively identifying opportunities for improvement. Your ability to communicate effectively and your passion for customer satisfaction will be essential in driving retention and growth.

Join zip as a Customer Success Manager, where you will play a crucial role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will be the primary point of contact for our customers, helping them navigate our offerings and maximizing their experience with our products.Your responsibilities will include developing strong relationships with clients, understanding their needs, and providing tailored support to enhance their satisfaction and loyalty. You will also collaborate with cross-functional teams to drive customer engagement and retention initiatives.

Why Join Ivo?At Ivo, we recognize that contract negotiation can be a daunting and resource-intensive part of the contract lifecycle. Despite advancements, it remains challenging, reminiscent of past eras dominated by fax machines.Our innovative use of large language models is redefining contract negotiation, enabling us to tackle these challenges effectively and at scale. With a market-leading product and an impressive 85%+ trial win rate, we empower numerous top-tier companies globally to streamline their processes.Position Overview:We are on the lookout for a talented and passionate Enterprise Customer Success Manager with a strong SaaS background, specifically in customer success or account management. In this pivotal role, you will be instrumental in ensuring our customers extract the utmost value from our offerings. Your responsibilities will include onboarding new clients, providing ongoing support, and guiding them towards achieving their specific use cases and overarching business goals.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.

PagerDuty (NYSE: PD) is at the forefront of Digital Operations Management, empowering organizations of all sizes to ensure a flawless digital experience for their customers consistently. With PagerDuty, teams can swiftly identify issues and leverage real-time insights to bring together the right stakeholders for faster problem resolution and future prevention. Over 13,000 organizations, including 60 of the Fortune 100, trust us to drive success in Digital Transformation, Cloud Migration, and DevOps Modernization. Our esteemed clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. We are rapidly expanding our platform, harnessing AI/ML and Automation to increase adoption across Development, IT, Customer Service, Security, and various other teams within organizations.The Senior Principal Customer Success Manager plays a vital role in engaging with key stakeholders at customer organizations, building and nurturing robust relationships to accelerate their digital transformation journey. The ideal candidate will possess the qualifications outlined below and be open to traveling up to 25% of their time for in-person customer engagements. Customer Success Managers will work closely with clients of varying market segments, sizes, solution complexities, and lifecycle stages, tailoring their approach based on specific customer needs.