Executive Director, Hiring Success Center of Excellence (Remote)

Join dev2 as the Executive Director of the Hiring Success Center of Excellence, where you will lead initiatives to enhance recruitment efficiencies and drive talent acquisition strategies. This is a unique opportunity to shape the future of hiring practices within a forward-thinking organization dedicated to innovation and excellence.

About the Role Descript is on the lookout for a Director of Customer Success who is strategic, empathetic, and execution-focused, to spearhead, scale, and enhance our Customer Success operations. As the head of a rapidly growing Customer Success Management (CSM) team, you will play a crucial role in establishing best practices, refining our post-sale processes, and collaborating cross-functionally to boost adoption and growth within our Enterprise customer segment. This pivotal role is tailored for a builder who thrives in dynamic, early-stage environments. You will partner closely with the VP of Sales to craft our customer success strategy, guarantee customer satisfaction and growth, and position Descript as the industry leader in modern media creation workflows. Key Responsibilities Lead & Cultivate a High-Performing CSM Team Manage, mentor, and expand a talented team of Customer Success Managers tasked with onboarding, adoption, retention, and growth in strategic Enterprise accounts. Set team operating frameworks, KPIs, and performance expectations that enhance customer value and drive commercial success. Foster a culture of curiosity, collaboration, accountability, and continuous improvement. Define & Implement Customer Success at Descript Create scalable Customer Success programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk management. Collaborate with the VP of Sales to determine the long-term vision for Customer Success, success metrics, and team structure as it evolves. Deploy systems and tools that enable visibility, efficiency, and data-informed decision-making throughout the customer journey. Enhance Customer Outcomes Across Our Enterprise Portfolio Oversee executive engagement strategies, ensuring CSMs are perceived as trusted advisors by our most valuable accounts. Work alongside Sales leadership to jointly manage revenue outcomes, including retention, renewals, and expansion initiatives. Develop frameworks to identify at-risk customers, proactively intervene, and secure long-term account health. Influence Product Development & Shape the Future of Descript Act as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support. Convert customer feedback into actionable opportunities, guiding roadmap prioritization and product strategy. Ensure the Customer Success organization is seamlessly integrated with cross-functional teams.

Join our dynamic team at dev2 as a Customer Success Executive where you'll be instrumental in ensuring our clients have an exceptional experience with our services. In this fully remote position, you will engage with customers to understand their needs and provide tailored solutions that enhance their satisfaction and success.Your role will involve regular communication with clients, addressing their inquiries, and proactively seeking feedback to improve our offerings. You will collaborate with cross-functional teams to resolve issues and ensure that our clients are maximizing the value of our products.If you are passionate about customer success and have a knack for building relationships, we want to hear from you!

Join our dynamic team as a Customer Success Specialist in a fully remote setting! This role is pivotal in ensuring our customers successfully navigate and utilize Lever's innovative hiring solutions.PLEASE NOTE: This position is part of a testing phase for Lever's hiring environment, and applications for this role are not being accepted at this time.Founded a decade ago, Lever is dedicated to revolutionizing the talent acquisition process. Our cutting-edge software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to build exceptional teams. As pioneers in the recruitment technology space, we pride ourselves on our vibrant company culture and the exceptional talent we attract. Lever has been recognized as the #1 workplace in San Francisco and among the top employers in the United States. We believe that our people are our greatest asset, and we continuously strive to enhance our 'Leveroos' community and our commitment to a people-first workspace.

Join our dynamic team as the Director of Awesomeness, where you will play a pivotal role in shaping our innovative hiring software solutions. At Lever, we are redefining talent acquisition, and we are looking for a visionary leader to help us continue our mission. You will be instrumental in ensuring our customers' success and driving the growth of our platform.Lever was established a decade ago to address a critical challenge faced by organizations: attracting and retaining exceptional talent. Trusted by industry giants such as Netflix, Yelp, and Shopify, our cutting-edge solutions empower companies to build outstanding teams. We are proud to be recognized as the #1 workplace in San Francisco and among the top employers in the U.S., and we are committed to nurturing our unique culture and investing in our talented team, affectionately known as 'Leveroos.'

Why Join Ivo?At Ivo, we pride ourselves on offering premier AI-driven products in the expansive realm of enterprise contracts. Our impressive growth trajectory has seen us expand our Annual Recurring Revenue (ARR) by 6X over the past year, solidifying our reputation by partnering with some of the most renowned brands globally, including Reddit, Pinterest, CDW, Canva, Uber, and IBM. Recently, we secured a $55M Series B funding round, which is fueling our rapid expansion.With a diverse clientele of over 400 global customers, we are on the lookout for a dynamic and experienced leader in customer success to elevate our service offerings and ensure that our clients enjoy an exceptional experience with our products.Position OverviewWe are in search of a visionary Head of Customer Success to establish and lead our customer success strategy. This pivotal role is essential to guarantee that our customers derive remarkable value from their engagement with Ivo.As a builder, you will create and refine the systems, processes, and team dynamics that foster user engagement with Ivo, ensuring our users share our enthusiasm for the platform. You will oversee the entire customer success spectrum across our enterprise and mid-market sectors, leading a team of top-tier Customer Success Managers dedicated to driving user success.

As the Director of Partner Success at Anthropic, you will be instrumental in shaping and enhancing our partner relationships. Your primary focus will be to ensure that our partners achieve their desired outcomes while using our innovative AI solutions. You will lead a dedicated team, driving growth, engagement, and long-term success through strategic insights and collaborative efforts.In this role, you will establish key performance indicators, analyze partner feedback, and implement best practices to optimize our partner programs. Your ability to build strong relationships and foster a culture of success will be crucial in delivering exceptional value to our partners.

Join our dynamic team as a Customer Success Manager, where you'll play a pivotal role in ensuring client satisfaction and driving success for our esteemed clientele. This is a remote position that offers you the flexibility to work from anywhere while collaborating with a talented team of professionals dedicated to excellence.At Lever, we are at the forefront of revolutionizing the hiring process, having been founded a decade ago to address one of the most significant challenges companies face: attracting and retaining top talent. Our innovative hiring software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify. We pride ourselves on our commitment to fostering a people-first culture, and our team, affectionately known as “Leveroos,” is our greatest asset. As we continue to scale, we are looking for passionate individuals to join our award-winning organization, recognized as the #1 workplace in San Francisco and a top employer across the United States.

About AbridgeFounded in 2018, Abridge is dedicated to enhancing understanding within healthcare. Our innovative AI-driven platform is specifically designed for medical dialogues, streamlining clinical documentation processes while allowing healthcare professionals to concentrate on what truly matters—their patients.Our enterprise-level technology converts patient-clinician discussions into organized clinical notes in real-time, featuring extensive EMR integrations. Utilizing Linked Evidence and our uniquely designed, auditable AI, we are the sole organization that aligns AI-generated summaries with verified information, enabling providers to quickly trust and validate the results. As trailblazers in generative AI for healthcare, we are establishing the industry benchmarks for the ethical deployment of AI across health systems.Our expanding team comprises practicing MDs, AI experts, PhDs, creative minds, technologists, and engineers collaborating to empower individuals and simplify care. Our offices are located in the Mission District of San Francisco, the SoHo area of New York, and East Liberty in Pittsburgh.The RoleIn your role as the Clinical Success Director - Nursing, you will lead the way in defining, launching, and expanding our generative AI platform tailored for nurses. Your contributions will significantly alleviate the cognitive load tied to clinical documentation. You will work closely with clients, partners, product managers, designers, machine learning experts, and healthcare professionals to create products that connect clinical dialogues with actionable data.Key ResponsibilitiesAssess new product offerings and provide specialized knowledge to our product teams.Cultivate and sustain relationships with customers, including user onboarding, gathering feedback, optimizing nursing workflows, and pinpointing areas for enhanced engagement and success.Establish and recruit a trusted council of nurse advisors to steer product strategy and roadmap.Create use case-specific end-user surveys and success metrics to illustrate impact and value.Promote product capabilities and direction to potential customers through the development of sales materials, conducting product demonstrations, training sessions, and more.

About Giga EnergyAt Giga Energy, we are pioneering the development, construction, and operation of AI-driven energy infrastructure that powers the contemporary world. Our mission is to revolutionize the energy infrastructure experience for the better. By integrating site origination, development, infrastructure manufacturing, and power market engagement under a single operating system, we ensure efficiency and speed in project delivery. Established in Texas, Giga collaborates with AI hyperscalers, data center operators, and various energy infrastructure teams to accelerate project timelines.Why Join UsThe Pace: You will take the lead on projects progressing at an unmatched speed across the industry.The Impact: You will be the catalyst that transforms ideas into tangible contracts and permits.The Team: Collaborate with an elite team of engineers and builders who are shaping the future of AI infrastructure.Key ResponsibilitiesThe expansion of AI infrastructure represents one of the most significant capital deployment cycles of our time, and Giga Energy is at the forefront of this movement. We design and manufacture AI power infrastructure with industry-leading lead times, having successfully delivered 4.5 GW to date. Our comprehensive product offerings include cooling solutions, transformers, and switchboards specifically designed for high-density GPU clusters. We provide end-to-end site origination and development, complemented by a fully managed hosting model that enables clients to scale GPU clusters without the burdens of full development or construction. All operations are handled in-house from our facilities in Long Beach, CA, and Houston, TX, ensuring faster lead times and predictable pricing that mitigates supply chain risks for critical AI initiatives.As the Director of Data Center Solutions, you will be responsible for executing Giga's strategy to become the go-to partner for AI infrastructure, site development, and colocation services for the largest hyperscalers, GPU cloud providers, and enterprise AI operators. This role is pivotal in driving market presence rather than just managing relationships. You will leverage Giga's full suite of solutions, from turnkey, rack-ready sites with direct fiber and on-site power to flexible hosting models tailored to site specifications, alongside prefabricated modular deployments engineered for high-density compute. You will lead a high-performing team of business professionals to achieve these goals.

At NiCE Systems, we continuously push the boundaries of what's possible. We are driven by ambition, innovation, and a commitment to winning. Our high standards propel us to achieve extraordinary results. If you share our passion and ambition, we invite you to explore an unparalleled career opportunity that will ignite your potential.What does the role entail?The Director of Global Partner Success – GSI/BPO oversees a global team of Partner Success Managers and Implementation Engineers focused on our Global System Integrator (GSI) and Business Process Outsourcing (BPO) partners. This pivotal role is instrumental in driving strategic success, ensuring a cohesive partner experience across the globe, and cultivating robust, trusted relationships with our large enterprise partners. The Director will serve as a senior advocate for partners and a cross-functional leader, collaborating with teams across regions to meet shared objectives and deliver exceptional results.Your Impact:Global Leadership & Team DevelopmentLead, mentor, and empower a global team of Partner Success Managers and Implementation Engineers dedicated to GSI and BPO partners.Set clear performance expectations, metrics for success, and scalable operational frameworks across regions.Encourage alignment, collaboration, and best practice sharing within a diverse, multinational team.Strategic Partner Success ManagementOversee strategic partner engagements to ensure adoption, expansion, and realization of long-term value.Guide the creation of global partner success strategies tailored to the specific needs and business models of GSI and BPO partners.Proactively identify challenges, eliminate obstacles, and guarantee consistent, high-quality support for partners worldwide.Senior Relationship ManagementBuild and enhance relationships with senior-level executives at key GSI and BPO client organizations.Present strategic updates, partner success metrics, and impactful recommendations to executives, fostering clarity and informed decision-making.Act as a trusted advisor in executive business reviews and critical strategic initiatives.Represent the Partner Success function in global forums and partner planning discussions.

The Opportunity:Join Reevo as the Head of Customer Success, where you will oversee all aspects of our post-sales operations. You will be responsible for driving customer activation, maximizing product usage, and ensuring high retention rates. Your primary goal is to guarantee that customers achieve the outcomes they expect from Reevo, and to create a scalable model for success.In this role, you will lead and expand the entire post-sales team, including:Onboarding and Activation (Implementation)Customer Success Managers (CSMs)Technical Account Managers (TAMs)Customer SupportYou will establish the frameworks, systems, and performance metrics that convert implementation to sustained adoption, adoption into tangible business results, and results into increased retention – all while collaborating closely with Sales and Account Management for renewals and growth. You will treat customer outcomes as a quantifiable business function that you manage comprehensively.We prioritize fostering a robust in-person culture, and we are currently in a phase of growth. Thus, we expect the team to work from our SF office five days a week — this is critical to our operational success and scaling efforts.Who You Are:A customer-centric business leader who is passionate about ensuring a seamless journey from activation to adoption, outcomes, and retention. You create teams and processes that make time-to-value predictable, product usage consistent, and renewals straightforward.You possess strong operational insights. You have a proven track record of scaling post-sales organizations while maintaining a balance between structure and adaptability across various segments, ensuring a high standard for customer experiences and execution quality.You approach challenges strategically and holistically, linking product usage patterns and customer outcomes with product development, go-to-market strategies, and sustainable unit economics.You are a skilled communicator and influencer—trusted by executives, product teams, and customers to manage complexities, foster alignment, and make informed decisions.You excel in ambiguous environments, bringing clarity, energy, and steadiness as the organization evolves.What You'll Do:...

Innovators Needed Are you ready to take on challenges that seem insurmountable? If this excites you, continue reading. In 2015, we revolutionized the biotech landscape by adopting a “moneyball for biotech” model, uniting innovative projects and promising early-stage research under a single financial umbrella to mitigate risk and foster innovation. Our approach allows dedicated scientific minds and agile teams to drive groundbreaking advancements in rare diseases and create transformative therapies for patients with critical unmet needs at an unprecedented pace. At BridgeBio, we embrace curiosity and the thoughtful integration of AI to enhance clarity, speed, and quality in our work. Join us as we challenge the status quo, ask “why not?”, and reshape the future of biopharma alongside some of the brightest talents in the industry. Key Responsibilities#LI-TC1As the Senior Director / Executive Director of Regulatory Affairs, you will lead as a global regulatory expert with a focus on developing and executing regulatory strategies. Your role will include engaging with global health authorities, guiding cross-functional teams, and spearheading clinical and licensing submissions.Reporting to the Head of Regulatory Affairs, you will provide strategic leadership for regulatory activities related to assigned programs, including crafting global regulatory strategies, managing submissions, and overseeing pivotal interactions with health authorities while leading regulatory personnel.

At Crusoe, we are driven by our mission to hasten the proliferation of energy and intelligence. As a pioneering vertically integrated AI infrastructure company, we manage every layer of our technology stack — from energy generation to data processing — fueling the most ambitious AI workloads globally. When you join Crusoe, you become part of a visionary team shaping the future of technology.We find ourselves at the forefront of a monumental industrial evolution. The insatiable demand for AI computing power is clear, and we're addressing the critical energy bottleneck. Our innovative, energy-first approach enhances AI infrastructure for a sustainable future, accelerating advancements for those innovating in AI.We seek dynamic, solution-oriented individuals with a keen sense of urgency who resonate with our ambitious vision and are excited to forge their paths alongside a team of specialists in energy, manufacturing, data center construction, and cloud services.If you aspire to engage in purposeful work, support our clients and partners in advancing their AI ambitions, and collaborate with a high-performing team that fosters mutual trust and growth, we invite you to build with us at Crusoe.Position Overview:We are in search of an experienced, strategic leader to join our People Team as the Director of Employee Success. This pivotal leadership role is tailored for a

About Montera:At Montera, we are at the forefront of digital infrastructure innovation. With a strong foundation backed by $1.5 billion from Stonepeak, we are on a mission to design and operate hyperscale data centers that are essential to the technology of tomorrow. Our vision is to create strategically located data centers that prioritize speed, reliability, and scalability. With decades of expertise in design, construction, and operations, we don't just build—we execute with intent.Our Core ValuesClient-Centric Approach: We align every solution with our clients’ objectives.Swift and Certain: We value speed and deliver with urgency and accuracy.Operational Excellence: Our extensive experience informs our high standards.Safety and Integrity: Our commitment to safety is unwavering, and we operate with transparency.Ownership Mindset: We approach our work as if we are the owners.The OpportunityAs the Director of Data Center Program Controls, you will spearhead the strategic development and execution of Montera’s program controls function, overseeing a national portfolio of hyperscale data center projects in premier markets across the United States and selected locations in Canada. This program encompasses one to three facilities per campus, each with IT capacities ranging from 50 MW to over 300 MW.Reporting directly to the Chief Development Officer (CDO), you will be tasked with designing, implementing, and managing a cohesive program controls framework that ensures predictable outcomes related to cost, schedule, risk, and overall commercial performance. Your role will involve establishing standardized processes, systems, and performance metrics that facilitate informed decision-making and proactive project management throughout the entire lifecycle—from preconstruction and investment analysis to project conclusion.This position demands a strategic mindset coupled with hands-on leadership to manage an extensive planned program of 1.5–2.5 GW IT capacity across multiple hyperscale campuses, promoting transparency, accountability, and continuous improvement within the development and delivery teams.Key Responsibilities:Develop and expand a comprehensive, repeatable program controls framework that covers preconstruction, cost management, scheduling, risk assessment, change management, and contract administration.Collaborate with the Chief Development Officer and executive leadership to ensure alignment of the program controls strategy with corporate growth, capital allocation, and risk management objectives.Establish governance structures, reporting schedules, and escalation procedures to enhance program oversight.

Join Casap as the Head of Customer SuccessCasap is a pioneering Series A startup based in San Francisco, having successfully raised over $30 million from esteemed investors like Emergence, Lightspeed, and Primary Ventures. Founded by visionary product leaders from Robinhood and Chime, our mission is to revolutionize banking operations by automating disputes and combating friendly fraud. Our innovative solutions have garnered appreciation from everyday users to major financial institutions.We are on the lookout for a Head of Customer Success to spearhead the entire post-onboarding customer experience and establish a top-notch Customer Success department from scratch. You will be responsible for developing and executing strategies across customer success, support, renewals, and account growth, ensuring optimal customer satisfaction and retention. Collaborating closely with Sales, Product, Engineering, and Implementation teams, you will help our customers derive maximum value from our offerings.

Join Fluidstack as the Director of Data Center OperationsAt Fluidstack, we are at the forefront of building groundbreaking infrastructure for advanced intelligence. Collaborating with leading AI laboratories, governments, and enterprises such as Mistral, Poolside, and Meta, we aim to deliver computing power at unprecedented speeds.Our mission is to turn AGI into a reality, and this drives our passionate team to create exceptional infrastructure. We prioritize our clients' success as if it were our own, taking pride in the systems we develop and the trust we cultivate. If you are inspired by a sense of purpose, dedicated to excellence, and eager to contribute to the evolution of intelligence, we invite you to join us in crafting the future.Role OverviewAs the Director of Data Center Operations, you will be at the helm of Fluidstack's global data center operations, overseeing critical infrastructure, IT equipment, and assets across our data centers worldwide. You will lead and expand a substantial global team, establishing strategic directions, accelerating deployments, and optimizing data center performance and reliability.Your responsibilities will include managing data center expansions, migrations, consolidations, and critical maintenance, while defining operational processes that adhere to the highest industry standards. You will work diligently to minimize unexpected downtime, oversee all critical incidents and changes, and inspire a culture of continuous improvement. Compliance with security policies and operational standards is paramount in this role.Key ResponsibilitiesDrive the strategic planning and prioritization of data center operations.Build an outstanding leadership team to translate strategic directives into actionable results.Develop KPIs, SLAs, and other metrics to enhance operational efficiency, utilization, and budget management.Collaborate with design, construction, and commissioning teams to ensure engineering excellence.Foster a customer-centric approach while promoting scalability and standardization across global data centers.Establish critical business continuity plans, including disaster drills and effective incident management.

Join our dynamic team as an Account Executive focused on Small and Medium Businesses (SMB) in a fully remote capacity. As a key member of our sales team, you'll engage with potential clients to demonstrate the value of our innovative hiring software.In this role, you'll manage the complete sales cycle—from initial discovery calls to closing deals. Your primary communication methods will include proactive outreach via phone and virtual demonstrations. To excel, you'll need to maintain a strong call cadence, aiming for a minimum of 35 calls per day. If you thrive in a fast-paced sales environment with short sales cycles, this position is perfect for you!

About AbridgeFounded in 2018, Abridge is dedicated to enhancing understanding within the healthcare sector. Our innovative AI-driven platform is specifically designed for medical discussions, streamlining clinical documentation to allow healthcare practitioners to prioritize patient care.Our robust technology converts patient-clinician dialogues into structured clinical notes in real time, featuring advanced EMR integrations. Leveraging Linked Evidence and our specialized, auditable AI, we uniquely align AI-generated summaries with verified data, enabling providers to confidently trust our outputs. As leaders in generative AI for healthcare, we are establishing the benchmarks for the ethical implementation of AI across healthcare systems.Our dynamic team comprises practicing MDs, AI experts, PhDs, creative professionals, technologists, and engineers, all collaborating to empower individuals and enhance the healthcare experience. Our offices are located in the vibrant Mission District of San Francisco, the trendy SoHo neighborhood of New York, and East Liberty in Pittsburgh.The Role**This role requires in-office attendance at our San Francisco (Mission District) office three times a week.**In the position of Clinical Success Director - Nursing, you will play a pivotal role in defining, launching, and expanding our generative AI platform for nursing professionals. Your efforts will directly alleviate the cognitive load associated with clinical documentation. You will work closely with clients, partners, product managers, designers, machine learning experts, and healthcare professionals to develop products that effectively connect clinical discussions with actionable insights.Key Responsibilities:Assess new product offerings and provide expert insights to our product teams.Cultivate and sustain relationships with clients, including user onboarding, gathering customer feedback, optimizing nursing workflows, and identifying opportunities for enhanced engagement and success.Design and recruit a council of trusted nurse advisors to inform product strategy and roadmap.Develop use case-specific end-user surveys and success metrics to demonstrate impact and value.Promote product features and vision to potential customers through the creation of sales materials, conducting product demonstrations, training sessions, and more.

Join Abridge as the Senior Director of Clinical Success, where you will play a pivotal role in enhancing patient care through innovative healthcare solutions. You will lead a dynamic team, collaborating closely with clinical and operational stakeholders to ensure the effective delivery of our services. Your strategic vision and leadership will drive the success of our clinical programs, making a meaningful impact on patient outcomes.In this role, you will be responsible for developing and implementing strategies that promote clinical excellence and operational efficiency. You will engage with cross-functional teams to optimize workflows and ensure that our services exceed industry standards.