Enterprise Customer Support Specialist

Perplexity is an innovative AI-driven answer engine that resolves billions of inquiries each month. Our mission is to create precise and reliable AI that supports decision-making for inquisitive individuals and organizations globally.We are seeking a skilled Enterprise Customer Support Specialist who combines extensive product knowledge with a commitment to enhancing high-quality support through automation. As a primary advocate for our Enterprise Pro customers, you will assist them in deriving maximum value, troubleshooting intricate issues, and conveying their insights to influence future product enhancements.ResponsibilitiesEngage directly with enterprise customers through tickets, Slack, and occasionally calls to diagnose and resolve their most complex technical and product inquiries, acting as the ultimate resource before involving Product and Engineering.Utilize Perplexity’s AI tools and workflow automations to provide exceptional support at scale, consistently identifying areas to transform repetitive tasks into personalized, self-service solutions.Foster strong relationships with Enterprise users by advising on best practices, gathering structured feedback, and advocating for customer needs during roadmap discussions.Manage comprehensive troubleshooting processes: replicate issues, identify root causes, collaborate with engineers, and deliver clear, jargon-free explanations.Develop and maintain detailed use-case flows, playbooks, and internal documentation that enable both teammates and customers to address recurring challenges more efficiently.Create and update external documentation (FAQs, help center articles, guides, tutorials) and internal knowledge repositories to ensure information remains accessible and current.Monitor and report on support KPIs (response times, customer satisfaction scores, resolution rates) while proposing data-driven enhancements to processes.Participate in an on-call rotation—including some holidays and weekends—to ensure timely global support coverage.RequirementsAt least 3 years of experience in B2B enterprise customer support, particularly in U.S. and E.U. markets, or similar fast-paced tech settings.Hands-on experience with large-language models, along with a solid understanding of AI principles (such as tokens, context windows, embeddings, and trade-offs between latency and cost).Proficiency in translating complex technical concepts—like APIs, SSO/SAML, and cloud integrations—into clear, actionable guidance for customers.

Join Notion Labs Inc. as an Enterprise Technical Premium Support Specialist, where you will play a crucial role in providing exceptional technical support to our enterprise clients. Your expertise will help ensure that our customers leverage Notion's powerful tools effectively, enhancing their productivity and satisfaction.As a key member of our support team, you will troubleshoot complex technical issues, deliver solutions, and collaborate with cross-functional teams to improve our services. Your technical acumen and customer-centric approach will be essential in driving customer success and fostering long-term relationships.

Notion Labs Inc. brings together documents, notes, projects, calendars, and emails in a single workspace. Teams at organizations like Toyota, Figma, and OpenAI use Notion to organize their work and save time. The platform integrates AI features designed to simplify tasks and help users find solutions quickly. In-person collaboration is a key part of the culture at Notion. Team members work onsite in the San Francisco office on Anchor Days: Mondays, Tuesdays, and Thursdays. Some roles may require additional time in the office. Role overview The Enterprise Technical Support Specialist partners directly with enterprise customers and internal engineering teams to resolve complex technical issues. This position is based in San Francisco and requires regular in-office attendance. What you will do Deliver personalized, high-touch support to major enterprise clients, addressing urgent technical needs. Build and maintain strong relationships with enterprise customers to support ongoing engagement and satisfaction. Troubleshoot and resolve complex issues across Notion’s platform and partner applications, with a focus on maximizing AI features. Act as a liaison between clients and engineering: replicate issues, write detailed bug reports, and communicate solutions clearly. Collaborate with engineering and product teams to develop and refine processes for managing technical challenges. Lead advanced troubleshooting for Notion products and partner integrations. Replicate customer issues, conduct initial codebase analysis, and escalate bugs to Engineering as needed. Monitor and manage key performance metrics set by the team. Respond promptly to high-priority customer concerns. Improve and scale support processes to handle complex, critical cases more effectively. Create and maintain both internal knowledge bases and customer-facing documentation.

At Runway ML, we are at the intersection of art and science, developing cutting-edge AI technologies that simulate the world. We believe that innovative world models are essential for advancing artificial intelligence and addressing complex challenges such as robotics, healthcare, and scientific discovery. Unlike traditional language models, our approach emphasizes experiential learning through simulations, facilitating rapid progress and creative storytelling.Our team is composed of imaginative, compassionate, and driven individuals who are committed to making a positive impact on the world. If you share this passion and are eager to contribute to groundbreaking projects, we want to hear from you.About the Role*We are open to hiring remotely across the West Coast, with offices located in San Francisco and Seattle.We are developing a revolutionary tool designed to democratize content creation for everyone, from independent creators to large corporations. We are seeking a skilled support professional with 3-5+ years of experience in customer-facing technical roles who can seamlessly integrate into our team.This position requires someone who is self-sufficient, capable of making sound decisions without constant supervision, and adept at tailoring communication styles to suit different audiences. As part of our strategically driven support team, you will tackle complex technical challenges, advise on creative workflows, and play a vital role in enhancing customer retention and growth.Your ResponsibilitiesManage customer inquiries via email, chat, and Slack, focusing on intricate cases that necessitate human insight.Deliver technical and creative assistance to enterprise clients through written communication and calls.Investigate technical problems and compile thorough bug reports to optimize engineering efforts.Conduct QA testing for AI support automation to ensure quality and precision.Collaborate with the Customer Success team on enterprise implementation and user adoption and work cross-functionally with Product and Engineering teams.Remain up-to-date on product developments by actively using Runway.Contribute to the knowledge base, documentation, and process enhancements.Identify recurring issues through analysis of ticket patterns and customer interactions, advocating for solutions.

At Azbuka, we are passionate about literature and dedicated to transforming the world into a more empathetic and creative space through the power of storytelling. Our mission is to unite a global community of readers by connecting them through our charming 'corner bookshop' chain, engaging online book clubs, and a comprehensive streaming subscription service that offers thousands of audio and e-book titles in multiple languages.We are seeking a Customer Support Specialist to become a vital part of our team.

At Nestmed, we're revolutionizing healthcare documentation with our advanced AI platform, designed to empower clinicians and reclaim their valuable time.In just a year, we’ve successfully scaled our support to tens of thousands of clinicians, assisting with over a million patient visits. We are proud to be the trusted partner for more than 60 home health agencies, including 7 of the top 10 enterprises in the United States.Our founding team brings expertise from prestigious institutions such as Stanford, YC, Google, and Meta, with backing from the founders of PayPal and Plaid to establish the essential infrastructure for the promising $500B home healthcare industry.

Why Choose Ivo?Contract negotiation remains one of the most challenging and resource-intensive aspects of the contract lifecycle, and while technology has advanced, the process has not seen sufficient improvement since the era of fax machines.With the advent of large language models, we now have the potential to address numerous contract negotiation challenges on a grand scale. Our product stands out in the market, boasting an impressive 85%+ head-to-head trial win rate and is already in use by some of the world’s leading enterprises.Position Overview:We are looking for a passionate and proficient Customer Success Manager with a solid background in SaaS, preferably in customer success or account management. This role is vital in ensuring our customers receive the utmost value from our offerings. Your responsibilities will include onboarding, providing support, and guiding customers towards achieving their use cases and business goals.Key Responsibilities:Customer Onboarding & Success Planning: Facilitate the onboarding journey and create customized success plans aligned with customer objectives.Customer Support & Issue Resolution: Serve as the main point of contact for customer queries, delivering swift and effective resolutions to optimize usage of our product.Account Ownership: Manage customer accounts to ensure long-term satisfaction and retention; act as the primary liaison for assigned accounts, overseeing all facets of their experience.Customer Education: Deliver product demonstrations, lead training sessions, and provide guidance on best practices to empower customers to become adept users of our solution.Product Advocacy & Business Reviews: Create and present valuable resources including support articles and customer documentation, and conduct regular business reviews to ensure ongoing success.Strategic Growth Support: Develop and execute recovery and customer success plans that highlight our product’s value, fostering renewals and upsells.Value Focused: Gain a comprehensive understanding of customer challenges and environments to effectively address their needs and deliver exceptional value.Trusted Advisor: Build and nurture relationships within your portfolio of customers, engaging regularly to provide guidance and support.

Join HoneyBook, the premier AI-driven business management platform tailored for service-oriented entrepreneurs. Our innovative AI tools empower independent professionals by streamlining the process of attracting clients, managing projects, and handling payments. Founded in 2013, we've facilitated over 25 million client interactions and processed upwards of $12 billion in transactions, enabling businesses to thrive and grow intelligently.At HoneyBook, we foster a culture based on five core values: collaboration, feedback, ownership, and a commitment to continuous growth. We recognize that talent comes in various forms—some evident on a resume, others not. If you excel in a dynamic, intellectually stimulating environment and possess relevant experience, we encourage you to apply, even if your qualifications don't perfectly align with every requirement.

Role Overview Mercury is looking for a Customer Support Learning & Enablement Specialist to strengthen the skills and knowledge of our customer support team. This role shapes how our team helps clients by building and delivering training programs that keep support practices sharp and effective. What You Will Do Design and roll out training initiatives for the customer support team Equip team members with the tools and knowledge needed to assist clients confidently Promote a culture where learning and continuous improvement are part of daily work Location This position is open to candidates in San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or the United States.

About FluxAt Flux, we are pioneering the future of hardware by creating the first AI Hardware Engineer. Our mission is to make advanced hardware design accessible to everyone, transforming how electronics are conceived and manufactured globally.Your RoleAs a Customer Support Specialist, you will have the unique chance to establish a premier support function. Collaborating closely with product, engineering, and design teams, you will gain a deep understanding of our platform, ensuring that every customer interaction is exceptional. You will take the lead in refining support processes, developing knowledge resources, and voicing customer insights internally.Key ResponsibilitiesDeliver prompt and empathetic assistance via chat, email, and community forums, addressing inquiries and resolving issues effectively.Master Flux's design environment to adeptly guide users through diverse workflows and introduce them to new features.Diagnose and prioritize technical issues in collaboration with the engineering team to ensure swift resolutions.Generate and update help center articles, FAQs, and tutorial materials to empower users with self-service options.Analyze support tickets to identify trends and suggest enhancements to our products or documentation.Advocate for customer feedback within Flux and work cross-departmentally to align with user needs.Help shape and enhance support processes, metrics, and tools to scale our operations as we expand.

About UsAt Rillet, we empower accounting and finance teams with cutting-edge solutions. Our clients—who are the financial strategists of their organizations—rely on us to deliver rapid, precise, and insightful financial data.As an AI-driven ERP system, Rillet enables businesses to achieve a zero-day close. Our unique selling point lies in our unified data model, a multitude of top-tier native integrations (like Stripe, Ramp, Salesforce), automated workflows, multi-entity consolidation, and an ever-growing suite of specialized AI agents (covering areas from accruals to audits). This commitment to excellence has resulted in a perfect customer satisfaction score. Fast-growing companies such as Mercor and Function Health appreciate our rapid deployment, as their financial infrastructure must keep pace with their growth.With a substantial market opportunity ahead, we have secured $100 million in funding from prominent investors, including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round, to revolutionize the speed at which financial operations are conducted.Our CultureRillet thrives on a fast-paced environment where intelligence is just the starting point. To excel in our team, you must embody speed, initiative, and adaptability.Successful members of our team take ownership of their missions, craft innovative strategies, and consistently deliver results that surpass expectations. Our focus is on our customers; those who succeed here derive motivation from addressing their most critical needs—even those not originally planned.While accounting expertise is not required, an appreciation for how our tools can empower our customers is essential. Our ideal candidates are passionate about supporting the financial backbone of the world’s most rapidly evolving companies.Position OverviewWe are seeking a dedicated Customer Support Specialist to establish a robust support function at Rillet, building on our already exceptional customer satisfaction ratings. In this role, you will have the opportunity to define what exemplary support looks like for us: developing processes, creating knowledge bases, streamlining workflows, and setting quality standards. This is an exciting opportunity to shape a vital function in a company that is already loved by its customers.We are looking for individuals who find the art of support energizing—whether it's rapid resolution, recognizing patterns, creating scalable documentation, or enhancing processes. If you thrive in asynchronous communication and have a passion for delivering outstanding customer experiences, we want to hear from you!

Role Overview Clay Labs is looking for a Product Support Specialist in San Francisco to help customers get the most from our products. This role serves as the first point of contact for users who need assistance. The work centers on resolving technical issues, sharing product knowledge, and working with other teams to refine our services. What You Will Do Troubleshoot technical problems reported by customers Guide users through product features and usage Collaborate with teams across the company to address feedback and support improvements

Join our dynamic team at Mercury as a Weekend Customer Support Specialist! In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, troubleshoot issues, and ensure a seamless experience.We value your expertise and offer opportunities for growth within our innovative company. If you are passionate about customer service and thrive in a collaborative environment, we want to hear from you!

Join Exa, where we're revolutionizing the way users engage with information through our next-generation AI search engine, designed to surpass Google for power users. Explore how we empower users to discover insights that are otherwise inaccessible: https://exa.ai/websetsOur team of around 65 talented professionals hails from prestigious institutions like Harvard, MIT, Google, and Apple. Having recently secured a Series B funding round from Benchmark, we are on a fast track to creating the most intelligent search engine ever.As a key member of our Enterprise Marketing team, you will collaborate with customers, partners, and our engineering team to effectively communicate our product offerings and drive business growth!

The Opportunity Join our dynamic team as an Enterprise Security Sales Specialist, where you will collaborate with Enterprise Account Executives to enhance the adoption of Datadog's cutting-edge Security platform among key enterprise clients. This is a pivotal role focused on effectively positioning our comprehensive Security solutions—including Cloud SIEM, Cloud Workload Security, and CSPM—to both new and established customers. Your efforts will help expand our presence and empower clients to modernize their security infrastructure in the cloud. What You Will Do Serve as the security product subject matter expert (SME) for a designated account portfolio. Collaborate closely with Enterprise Account Executives to secure new logos and drive expansion in strategic accounts. Lead the security sales cycle from initial discovery through to technical closure, partnering with Sales Engineers. Promote Datadog's security narrative to leaders in security (CISOs, Security Architects, SecOps). Work cross-functionally with our partner, channel, and alliance teams to create effective go-to-market strategies. Co-sell effectively with AEs and partners, contributing to deal strategy, solution alignment, and stakeholder engagement. Stay abreast of security trends and competitor offerings to effectively differentiate Datadog.

About the RoleAt Candid Health, we are revolutionizing the medical billing process to ensure healthcare providers are compensated efficiently. Our dynamic Customer Support team, established just a year ago, is on the lookout for a passionate individual to join us. As a key early member of our team, you will report directly to the Customer Support Lead and play a vital role in providing exceptional support to our customers. Your insights will be invaluable in helping the Candid team understand customer challenges and feedback while contributing to the development of a robust department within our rapidly growing organization. Collaboration is at the heart of our support team, working closely with various departments to ensure customers receive timely and comprehensive assistance. We seek candidates with a proven history of delivering outstanding customer service and operational excellence.Location: This position is based in our San Francisco (Financial District), Denver (Downtown), or NYC (Chelsea) offices, and follows a hybrid schedule of 4 days in-office and 1 day remote each week.Key ResponsibilitiesDeliver top-tier support by addressing Level 1 (L1) inquiries from our customers within established SLAs, primarily concerning billing/claims processing, product functionality, bugs, and feature requests.Collaborate with Product, Engineering, Operations, and Billing teams to ensure prompt and accurate ticket resolutions while enhancing internal processes.Enhance the efficiency of the Support team by developing Standard Operating Procedures (SOPs) for workflows, creating macros for common inquiries, and contributing to Candid Support Center articles.Identify and recommend improvements in Support team operations and cross-functional collaboration, working alongside leadership to prioritize these initiatives.Actively seek opportunities to elevate the quality of support provided by the team and collaborate to implement changes effectively.Your Profile1-4 years of experience in healthtech support.Familiarity with insurance claims processing is a plus, even though this role does not involve direct claims processing.Adept at troubleshooting and resolving customer issues effectively.

About UsCoefficient is a venture capital-backed SaaS startup headquartered in the vibrant SF Bay Area. Our mission is to create a remote-first culture that prioritizes talent acquisition from all corners of the globe. We value smart, driven, curious, and collaborative individuals who thrive in innovative environments. Our founders are seasoned entrepreneurs, with a track record that includes Shopular, which was successfully acquired by Rakuten Ebates after receiving backing from Y Combinator and Sequoia.Our ProductCoefficient offers a no-code solution that empowers business teams to access and act on real-time company data directly through their spreadsheets. By seamlessly connecting data from various applications, databases, and business intelligence tools, we enable users to manipulate their data independently, minimizing the need for IT involvement.With Coefficient, teams can harness the full potential of their data, driving efficiency and growth while mitigating friction between IT and business units.Position OverviewAt Coefficient, we recognize that exceptional support is integral to our user experience. As a Support Specialist, you will be an empathetic and resourceful communicator, dedicated to resolving user inquiries and enhancing their experiences. You will have the opportunity to innovate and improve our support processes while managing a dynamic workload in a fast-paced environment.

Why Join Ivo?At Ivo, we recognize that contract negotiation can be a daunting and resource-intensive part of the contract lifecycle. Despite advancements, it remains challenging, reminiscent of past eras dominated by fax machines.Our innovative use of large language models is redefining contract negotiation, enabling us to tackle these challenges effectively and at scale. With a market-leading product and an impressive 85%+ trial win rate, we empower numerous top-tier companies globally to streamline their processes.Position Overview:We are on the lookout for a talented and passionate Enterprise Customer Success Manager with a strong SaaS background, specifically in customer success or account management. In this pivotal role, you will be instrumental in ensuring our customers extract the utmost value from our offerings. Your responsibilities will include onboarding new clients, providing ongoing support, and guiding them towards achieving their specific use cases and overarching business goals.

Join our dynamic team at Sonsoft Inc. as an Enterprise Application Integration Specialist. In this pivotal role, you will be responsible for designing and implementing integration solutions that enhance our enterprise applications. Your expertise will help streamline processes, improve system interoperability, and drive innovation within the organization.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!