Enterprise Customer Success Manager at Comulate | San Francisco

At Comulate, we are revolutionizing the insurance back office through innovative AI solutions. Our cutting-edge platform streamlines costly and time-consuming accounting processes, paving the way to unlock billions in inefficiencies within manual insurance operations.Recently, we celebrated our successful Series B funding round, led by BOND & Workday, marking a significant milestone in our record growth and ambitious expansion plans.Why Join Us?Experience unprecedented growth, achieving an impressive 8-figure ARR within just three years, placing us in the 95th+ percentile for startup growth.Benefit from a strong product-market fit, as our users rave about our platform, calling it “the best thing since sliced bread” and “life-changing”.Join our agile, skilled team that is crafting category-defining products for both large public and private enterprises, delivering 7-figure ROI and ensuring a cash-flow positive operation.Be part of our bold initiatives to capture market opportunities with a highly engaged customer base and an exciting pipeline of new clients.Contribute to our vision as we are in the early stages of deploying AI into core workflows across the insurance sector, harnessing immense potential.About the RoleWe are looking for an Enterprise Customer Success Manager to join our dynamic customer operations team in San Francisco, focusing on maximizing customer success post-sale.Your ResponsibilitiesAct as the primary liaison for customers throughout their post-sale journey, overseeing implementation, onboarding, training, scaling, and growth.Foster meaningful relationships with key customer advocates, establishing yourself as a trusted advisor and product expert.Represent the voice of the customer internally, collaborating with product, sales, and support teams to address challenges and enhance our offerings.

At Comulate, we're revolutionizing the insurance back office through the power of artificial intelligence. Our innovative platform is designed to streamline costly and labor-intensive accounting processes, marking a pivotal step in our mission to unlock the vast capital tied up in manual insurance operations. Following our Series B funding announced in early 2025, led by BOND & Workday, we are poised for record growth and ambitious expansion plans.

At Comulate, we are revolutionizing the insurance back office through the power of AI. Our innovative platform streamlines costly and labor-intensive accounting processes, marking the beginning of our mission to unlock the vast sums spent on manual insurance operations. Our Series B funding, announced in early 2025 and led by BOND & Workday, follows a period of remarkable growth and ambitious expansion plans.Why Join Us?Unprecedented growth trajectory, achieving 8-figure ARR within just three years, placing us in the 95th+ percentile of startup growth.Demonstrated strong product-market fit, with users praising our platform as “the best thing since sliced bread” and “life-changing”.A lean and talented team focused on developing category-defining products for prominent public and private enterprises, driving significant ROI and sustainable operations.We are making bold, innovative bets for a dedicated customer base, with an exciting pipeline of new clients on the horizon.We are just beginning to realize our vision and are well-positioned to integrate AI into crucial workflows across the insurance sector.Role OverviewWe are seeking a Senior Software Engineer to join our in-office team in San Francisco. You will be responsible for developing essential systems, services, and customer-facing features from start to finish. Your work will involve transforming high-level objectives into tangible outcomes, navigating ambiguity, and innovating to discover optimal solutions. As an early member of our team, you will play a crucial role in shaping our company culture and team dynamics.Our technology stack includes: TypeScript, Node, Postgres, React, GraphQL (Apollo), and Next.js.Discover more about our engineering culture and insights on our engineering blog.Are You a Good Fit?A strong desire to innovate and improve software processes.

Join us at Comulate, where we are revolutionizing the insurance back office through advanced AI technology. Our platform is designed to transform costly and tedious accounting processes, marking the beginning of our mission to unlock the vast sums spent on manual operations within the insurance sector.In early 2025, we proudly announced our Series B funding, led by BOND & Workday, which comes as a testament to our remarkable growth and ambitious expansion plans.

Join us at Comulate, where we are revolutionizing the insurance back office with cutting-edge AI technology. Our platform is designed to transform costly and time-consuming accounting processes, marking the beginning of our mission to unlock the vast resources spent on manual insurance operations.Our recent Series B funding, announced in early 2025 and led by BOND & Workday, is a testament to our remarkable growth and ambitious expansion plans.

At Comulate, we are revolutionizing the insurance back office through cutting-edge AI technology. Our innovative platform redefines costly and labor-intensive accounting processes, marking the initial phase of our mission to liberate the hundreds of billions of dollars currently spent on manual insurance operations.Our recent Series B funding round, announced in early 2025 and led by BOND and Workday, comes on the heels of unprecedented growth and ambitious expansion initiatives.Why Join Us?Join a company that has experienced record-setting growth, achieving 8-figure ARR in just three years, placing us in the 95th+ percentile for startup growth.Benefit from our strong product-market fit, as evidenced by enthusiastic customer feedback, with users hailing our platform as “the best thing since sliced bread” and “life-changing”.Work alongside a lean, talented team dedicated to creating category-defining products for both public and private enterprises, generating significant ROI and ensuring cash-flow positive operations.Be part of our commitment to taking bold, ambitious first-to-market risks, catering to a highly engaged customer base and a promising pipeline of new clients.Join us in the early stages of our vision as we capitalize on the substantial opportunity to integrate AI into core workflows across the insurance industry.About the PositionWe are looking for a Forward Deployed Engineer who is passionate about solving critical challenges for our largest clients. In this role, you will collaborate directly with customers to address high-impact issues, leveraging AI and your technical knowledge to achieve significant business outcomes. This position is perfect for an engineer who thrives where product development meets customer impact.Key ResponsibilitiesCustomer Discovery: Collaborate with customers to comprehend their objectives, identify pain points, and establish precise technical requirements.Solution Development: Create and implement features and scalable systems that deliver quantifiable customer results.

About the RoleGoodData is in search of a dynamic and skilled Enterprise Customer Success Manager to enhance our team!In this pivotal role, you will deliver strategic value to our most significant clients. You will cultivate robust relationships with enterprise customers, guiding them through intricate analytics applications and assisting them in leveraging AI through our cutting-edge platform.As a trusted advisor, your collaboration will span across Sales, Product, Engineering, and Professional Services, ensuring that GoodData's solutions align seamlessly with customer business goals. This high-impact role will empower you to take charge of strategic outcomes—from adoption to growth—for a selected portfolio of key enterprise accounts.This is a remarkable opportunity for a proactive self-starter who flourishes in a fast-paced setting and is passionate about the convergence of analytics, AI, and customer success.Our hybrid work model requires three days a week in our downtown San Francisco office.

Join Comulate as we revolutionize the insurance back office through the power of AI. Our innovative platform redefines costly and labor-intensive accounting processes, marking our commitment to unlocking the vast sums of money tied up in manual operations within the insurance sector. After successfully announcing our Series B funding round in early 2025, led by BOND & Workday, we are poised for unprecedented growth and expansion.Why You Should Consider Joining UsExperience record growth, scaling from zero to an 8-figure ARR within just three years, representing a remarkable 95th+ percentile growth rate among startups.Enjoy a strong product-market fit as evidenced by enthusiastic customer feedback, with users describing our platform as “the best thing since sliced bread” and “life-changing”.Be part of a lean, talented team dedicated to creating category-defining products that deliver 7-figure ROI and maintain cash-flow positive operations, ensuring both employee ownership and minimized company risk.Engage in ambitious, first-to-market initiatives as we build a deeply committed customer base and explore an exciting pipeline of new clients.Join us in the early stages of our vision, ready to capitalize on the massive opportunity to integrate AI into core workflows across the insurance industry.About the RoleAs our inaugural Platform Engineer, you will be instrumental in shaping our cloud infrastructure, ensuring that our systems remain reliable, scalable, and secure. To keep pace with our rapid growth, we seek an experienced professional who can implement industry best practices from day one.Our technology stack includes TypeScript, Node.js, Postgres, React, Next.js, and AWS (ECS, RDS, ElastiCache). Explore more about our engineering culture and insights on our engineering blog.

Join Comulate as we revolutionize the insurance back office through cutting-edge AI technology. Our innovative platform streamlines costly and labor-intensive accounting processes, representing the first step in our mission to unlock the vast resources tied up in manual insurance operations. Following our recent Series B funding round in early 2025, led by BOND & Workday, we are positioned for rapid growth and exciting expansion initiatives.Why You Should Consider Joining UsWe are experiencing record growth, scaling from zero to an 8-figure ARR within just three years, showcasing our position in the 95th+ percentile of startup growth.Our strong product-market fit is evidenced by user feedback, with clients calling our platform “the best thing since sliced bread” and “life-changing.”Our agile, talented team is crafting category-defining products for major public and private enterprises, achieving 7-figure ROI and maintaining cash-flow positive operations, offering employees both significant ownership and minimized company risk.We are committed to making bold, first-to-market decisions for a dedicated customer base and have an exciting pipeline of new clientele.As we embark on this journey, we are in the early stages of realizing our vision and are well-positioned to introduce AI into core workflows across the insurance sector.About the RoleWe are on the lookout for a Technical Recruiter to spearhead and enhance Comulate’s technical recruitment strategy. You will take charge of sourcing, engaging, and securing top-tier technical talent while ensuring a seamless and considerate candidate experience from initial contact to job offer. As one of our founding recruiting team members, your influence will be pivotal in shaping our engineering team and defining our culture as we expand.Your ResponsibilitiesManage the full-cycle recruiting process, from initial outreach to candidate experience management and offer execution.Collaborate closely with hiring managers across various departments to understand unique hiring requirements, prioritize roles, and develop job descriptions that attract the best candidates.

Join the Mintlify Team!At Mintlify, we're dedicated to empowering builders with our innovative documentation platform.Broad Impact: Our platform caters to over 100 million developers annually, providing documentation services for more than 18,000 companies, including industry leaders like Anthropic, Microsoft, PayPal, Spotify, and Coinbase.Dynamic Environment: With a compact team of fewer than 50 members, supported by $22 million in funding, each new hire plays a pivotal role in steering our growth and impact.Culture of Innovation: We embrace a culture that prioritizes learning velocity, resilience, and diverse personalities.We are positioned for rapid growth and are eager to align our value with our expanding team.Role OverviewAs an Enterprise Customer Success Manager, you will be at the forefront of managing strategic relationships and ensuring customer retention for our most valuable enterprise accounts. Your mission will be to foster adoption, enhance customer experiences, and establish yourself as a trusted advisor to renowned technology firms.This position demands exceptional relationship-building skills, business acumen, and experience in managing complex stakeholder dynamics within enterprise environments. You will transition from reactive account management to proactive partnerships that yield measurable business success.Key ResponsibilitiesManage a portfolio of enterprise customersConduct regular check-ins and quarterly reviews with key stakeholdersDevelop relationships with decision-makers and technical leadersCreate comprehensive account maps that span multiple functions and teamsDrive cross-departmental initiatives and adoption strategiesIdentify and cultivate growth opportunities based on customer usage and needsCollaborate with the sales team on strategic account planning and expansionImplement proactive retention strategies for at-risk clientsDevelop processes for onboarding, adoption, renewals, and expansionsMaintain customer health metrics and reporting

Join Dealpath as a Customer Success Manager for our Enterprise segment and play a pivotal role in ensuring our clients achieve their business goals through our innovative software solutions. In this dynamic position, you will lead client onboarding, provide strategic guidance, and foster long-term relationships with key stakeholders.Your expertise in customer engagement and problem-solving will empower you to deliver exceptional service while driving product adoption and satisfaction. You will collaborate closely with cross-functional teams to enhance the user experience and contribute to our mission of transforming real estate investment management.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!

Role Overview Prolific is hiring an Enterprise Customer Success Manager for a hybrid role in San Francisco. This position focuses on helping enterprise clients reach their goals with Prolific’s solutions. The manager works closely with internal teams to support customer satisfaction and build lasting partnerships. What You Will Do Onboard new enterprise clients and guide them through initial setup Offer ongoing strategic advice tailored to each client’s needs Identify and pursue opportunities for upselling and cross-selling within existing accounts Collaborate with colleagues across departments to resolve client issues and ensure a smooth experience Who We’re Looking For Experience managing enterprise customer accounts Proactive approach to client relationships Strong interest in customer success and helping clients achieve results

Join Gorgias as an Enterprise Customer Success Manager where you will play a pivotal role in ensuring our enterprise customers achieve their desired outcomes using our platform. You will be responsible for building strong relationships, driving product adoption, and delivering exceptional service to our clients.

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.

The RoleJoin Otter.ai as a Customer Success Manager and play a pivotal role in enhancing our Customer Success team. Reporting to the Senior Manager of Customer Success, you will be instrumental in crafting and executing strategies aimed at customer adoption, retention, and growth, all while consistently surpassing performance targets. Your combination of strategic foresight and tactical expertise will be key in driving customer satisfaction and success.Your ContributionEngage proactively with customers, facilitating technical onboardings, training sessions, demonstrations, webinars, customized success plans, and Quarterly Business Reviews (QBRs).Assist in the development and improvement of internal tools, processes, documentation, playbooks, and materials to optimize customer success operations.Serve as a technical advisor to customers, providing both proactive and reactive support to address any technical challenges that arise.Collaborate closely with Product, Engineering, and Support teams to resolve customer issues promptly and effectively.Share critical insights with Sales, Growth, and Product teams, based on customer interactions, to promote ongoing improvement throughout the organization.Guide customers in adopting new products, empowering them to achieve long-term success and maximize the benefits of Otter.ai.

About UsAt Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.The OpportunityAs our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.We would love to meet you if the following resonates:Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.

Join our dynamic Enterprise team at Perplexity as a Senior Enterprise Customer Success Manager. In this pivotal role, you will lead the execution of onboarding and adoption strategies, ensuring exceptional service for our enterprise clientele. The ideal candidate will possess a solid background in technology, demonstrating a history of driving enterprise-level engagement, retention, and substantial growth.Collaboration is key; you will work closely with fellow team members, making strong communication skills essential. A proactive mindset and a tenacious spirit are prerequisites for success in this role. Your contributions will significantly impact expanding Perplexity's market presence and overall success.

As a Customer Success Manager at Campfire, you will take charge of a diverse portfolio of customers, focusing on enhancing their experience, ensuring retention, and fostering long-term success. You will serve as the key liaison to finance and accounting teams, empowering them to extract measurable value from Campfire while confidently managing their core financial operations on our platform.Collaboration is key in this role, as you will work closely with Implementation, Product, Support, and Sales teams to deliver an exceptional customer experience and pinpoint opportunities for expansion and growth.Key ResponsibilitiesCustomer Ownership & SuccessOversee post-implementation success for your assigned customers.Cultivate robust relationships with Controllers, Accounting Managers, and Finance leaders.Drive customer adoption, engagement, and realization of value across accounts.Proactively monitor account health and identify potential churn risks.Lead Quarterly Business Reviews (QBRs), success planning, and regular check-ins.Retention & GrowthManage renewals for your designated book of business.Spot and support expansion opportunities (additional seats, modules, entities, geographical areas, and use cases).Collaborate with the Sales team to scope and finalize upsell and cross-sell opportunities.Maintain precise renewal forecasts and risk pipelines.Product Adoption & EnablementFacilitate customer enablement sessions and workflow optimization reviews.Assist in the rollout of new product features and modules.Ensure customers adhere to best practices and maximize their value from Campfire.Cross-Functional CollaborationWork closely with Implementation to ensure seamless handoffs and successful go-lives.Collaborate with Support and Product teams to resolve issues and escalate customer feedback effectively.Act as the voice of the customer internally to enhance processes throughout the customer lifecycle.