Engineering Manager at Checkr | San Francisco

Checkr is looking for an Engineering Manager to join the team in San Francisco. This position leads engineers who develop and refine technology that powers background check products used by Checkr’s clients. Role overview The Engineering Manager oversees a group responsible for both new feature development and ongoing improvements. The team’s work has a direct impact on product quality and customer experience. What you will do Guide engineers through project delivery, helping them navigate technical challenges Encourage collaboration and uphold high standards across the team Mentor team members and support their professional development Ensure that projects are completed on time and meet quality expectations Location This role is based in San Francisco, California.

As a Staff Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their goals while leveraging our innovative background check solutions. Your expertise will be essential in building lasting relationships, guiding customers through their journey, and maximizing the value they receive from our services. In this role, you will lead a team of Customer Success Managers, develop best practices, and implement strategies that enhance customer engagement and satisfaction. You will collaborate with cross-functional teams to ensure that our customers receive exceptional service tailored to their needs.

As a Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our platform. Your primary focus will be to foster strong relationships with our customers, guiding them through the onboarding process and providing ongoing support. You will leverage your expertise to help clients navigate our services, ensuring they maximize value from our offerings.Join us in creating a positive customer experience by addressing inquiries, resolving issues, and proactively identifying opportunities for improvement. Your ability to communicate effectively and your passion for customer satisfaction will be essential in driving retention and growth.

Checkr builds data platforms that help organizations make safe, fair decisions. Over 100,000 clients, including Amazon, DoorDash, Kia, Kimpton, McDonald's, and Netflix, rely on Checkr’s technology and data services. The company’s focus on safety, compliance, and risk evaluation supports trusted workplaces and communities. Checkr has been recognized on the Forbes Cloud 100 2025 List and as a Y Combinator Breakthrough Company in 2024. The team values creative problem-solving and a mission-driven approach. Role overview This Senior Staff Product Manager position is based in San Francisco within Checkr’s Truework division. Reporting to the Head of Truework, the role acts as product owner for Truework’s largest and most strategic customers, primarily mortgage lenders and financial institutions. The work directly affects millions of borrowers across the United States. Collaboration is central: the Senior Staff Product Manager partners with a Senior Product Lead and works closely with Sales, Customer Success, Partnerships, Legal, and Engineering. Together, they deliver reliable and scalable verification experiences that meet the high standards of enterprise financial services clients. Key responsibilities Lead the product roadmap for Truework’s enterprise segment, translating complex requirements from large lenders and financial institutions into scalable solutions. Develop and maintain strong relationships with enterprise customers, representing the product in strategic discussions with Sales and Customer Success teams. Partner with Engineering and Design to define, prioritize, and deliver features that address enterprise needs. Set and monitor KPIs related to enterprise adoption, retention, and verification performance, using data to inform priorities. Advocate for the enterprise customer perspective, influencing platform investments and partnership strategies to ensure the verification infrastructure meets standards for scalability and trust.

Join Checkr as a Senior Software Engineer and play a crucial role in shaping our technology stack to improve background check services. As part of our dynamic engineering team, you will develop scalable solutions, implement best practices, and collaborate with cross-functional teams to enhance our platform.

Checkr is seeking an Enterprise Product Lead for Truework, based in San Francisco, CA. This position centers on steering the direction and expansion of enterprise product lines, balancing strategic planning with hands-on work alongside colleagues. The role aims to shape offerings that keep pace with changing client needs. Key Responsibilities Collaborate with teams throughout the organization to define product vision and establish the roadmap. Develop and adjust strategies to drive growth for enterprise products. Gather and analyze data, including customer feedback, to identify and prioritize improvements. Align product plans with current market requirements and trends. Location This role is based in San Francisco, California, United States.

About CheckrCheckr is revolutionizing the data platform landscape to ensure safe and equitable decision-making. Founded in 2014, Checkr's cutting-edge technology and extensive data platform empower clients to evaluate risk and maintain safety and compliance, fostering trusted workplaces and communities. With over 100,000 satisfied customers, including industry leaders like DoorDash, Coinbase, Lyft, Instacart, and Airtable, we are committed to innovation and excellence.Our team thrives on tackling complex challenges with creative solutions that further our mission. Recognized on the Forbes Cloud 100 2025 List and named a Y Combinator 2024 Breakthrough Company, Checkr is a place for engineers to flourish.As a Software Engineer II at Checkr, you will engage in high-impact engineering projects aimed at creating a fairer future. You will collaborate within a suite of microservices built on Ruby and JavaScript, utilizing both SQL and NoSQL databases, along with message queues for asynchronous processing. Checkr is founded by engineers for engineers, and we strive to cultivate the best environment for developers to innovate, learn, and enjoy their work.

About the RoleGoodData is in search of a dynamic and skilled Enterprise Customer Success Manager to enhance our team!In this pivotal role, you will deliver strategic value to our most significant clients. You will cultivate robust relationships with enterprise customers, guiding them through intricate analytics applications and assisting them in leveraging AI through our cutting-edge platform.As a trusted advisor, your collaboration will span across Sales, Product, Engineering, and Professional Services, ensuring that GoodData's solutions align seamlessly with customer business goals. This high-impact role will empower you to take charge of strategic outcomes—from adoption to growth—for a selected portfolio of key enterprise accounts.This is a remarkable opportunity for a proactive self-starter who flourishes in a fast-paced setting and is passionate about the convergence of analytics, AI, and customer success.Our hybrid work model requires three days a week in our downtown San Francisco office.

Join the Mintlify Team!At Mintlify, we're dedicated to empowering builders with our innovative documentation platform.Broad Impact: Our platform caters to over 100 million developers annually, providing documentation services for more than 18,000 companies, including industry leaders like Anthropic, Microsoft, PayPal, Spotify, and Coinbase.Dynamic Environment: With a compact team of fewer than 50 members, supported by $22 million in funding, each new hire plays a pivotal role in steering our growth and impact.Culture of Innovation: We embrace a culture that prioritizes learning velocity, resilience, and diverse personalities.We are positioned for rapid growth and are eager to align our value with our expanding team.Role OverviewAs an Enterprise Customer Success Manager, you will be at the forefront of managing strategic relationships and ensuring customer retention for our most valuable enterprise accounts. Your mission will be to foster adoption, enhance customer experiences, and establish yourself as a trusted advisor to renowned technology firms.This position demands exceptional relationship-building skills, business acumen, and experience in managing complex stakeholder dynamics within enterprise environments. You will transition from reactive account management to proactive partnerships that yield measurable business success.Key ResponsibilitiesManage a portfolio of enterprise customersConduct regular check-ins and quarterly reviews with key stakeholdersDevelop relationships with decision-makers and technical leadersCreate comprehensive account maps that span multiple functions and teamsDrive cross-departmental initiatives and adoption strategiesIdentify and cultivate growth opportunities based on customer usage and needsCollaborate with the sales team on strategic account planning and expansionImplement proactive retention strategies for at-risk clientsDevelop processes for onboarding, adoption, renewals, and expansionsMaintain customer health metrics and reporting

At Comulate, we are revolutionizing the insurance back office through innovative AI solutions. Our cutting-edge platform streamlines costly and time-consuming accounting processes, paving the way to unlock billions in inefficiencies within manual insurance operations.Recently, we celebrated our successful Series B funding round, led by BOND & Workday, marking a significant milestone in our record growth and ambitious expansion plans.Why Join Us?Experience unprecedented growth, achieving an impressive 8-figure ARR within just three years, placing us in the 95th+ percentile for startup growth.Benefit from a strong product-market fit, as our users rave about our platform, calling it “the best thing since sliced bread” and “life-changing”.Join our agile, skilled team that is crafting category-defining products for both large public and private enterprises, delivering 7-figure ROI and ensuring a cash-flow positive operation.Be part of our bold initiatives to capture market opportunities with a highly engaged customer base and an exciting pipeline of new clients.Contribute to our vision as we are in the early stages of deploying AI into core workflows across the insurance sector, harnessing immense potential.About the RoleWe are looking for an Enterprise Customer Success Manager to join our dynamic customer operations team in San Francisco, focusing on maximizing customer success post-sale.Your ResponsibilitiesAct as the primary liaison for customers throughout their post-sale journey, overseeing implementation, onboarding, training, scaling, and growth.Foster meaningful relationships with key customer advocates, establishing yourself as a trusted advisor and product expert.Represent the voice of the customer internally, collaborating with product, sales, and support teams to address challenges and enhance our offerings.

About CheckrCheckr is revolutionizing the data landscape to enable safe and equitable decision-making. Founded in 2014, our cutting-edge technology and comprehensive data platform empower over 100,000 clients, including esteemed names like DoorDash, Coinbase, Lyft, Instacart, and Airtable, to effectively assess risk while ensuring safety and compliance, thus fostering trustworthy workplaces and communities.Our team thrives on tackling intricate challenges with innovative solutions that further our mission. We are proud to be featured on the Forbes Cloud 100 2025 List and recognized as a Y Combinator 2024 Breakthrough Company.As a Backend Software Engineer at Checkr, you will engage in impactful engineering projects that help create a fairer future for everyone. Our architecture comprises a suite of small services utilizing Ruby and JavaScript, alongside SQL and NoSQL databases, complemented by message queues for asynchronous processing. At Checkr, our engineers are at the forefront; we strive to cultivate an exceptional environment for developers to innovate, learn, and take pride in their work.

Join Dealpath as a Customer Success Manager for our Enterprise segment and play a pivotal role in ensuring our clients achieve their business goals through our innovative software solutions. In this dynamic position, you will lead client onboarding, provide strategic guidance, and foster long-term relationships with key stakeholders.Your expertise in customer engagement and problem-solving will empower you to deliver exceptional service while driving product adoption and satisfaction. You will collaborate closely with cross-functional teams to enhance the user experience and contribute to our mission of transforming real estate investment management.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!

Role Overview Prolific is hiring an Enterprise Customer Success Manager for a hybrid role in San Francisco. This position focuses on helping enterprise clients reach their goals with Prolific’s solutions. The manager works closely with internal teams to support customer satisfaction and build lasting partnerships. What You Will Do Onboard new enterprise clients and guide them through initial setup Offer ongoing strategic advice tailored to each client’s needs Identify and pursue opportunities for upselling and cross-selling within existing accounts Collaborate with colleagues across departments to resolve client issues and ensure a smooth experience Who We’re Looking For Experience managing enterprise customer accounts Proactive approach to client relationships Strong interest in customer success and helping clients achieve results

Join Gorgias as an Enterprise Customer Success Manager where you will play a pivotal role in ensuring our enterprise customers achieve their desired outcomes using our platform. You will be responsible for building strong relationships, driving product adoption, and delivering exceptional service to our clients.

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.

The RoleJoin Otter.ai as a Customer Success Manager and play a pivotal role in enhancing our Customer Success team. Reporting to the Senior Manager of Customer Success, you will be instrumental in crafting and executing strategies aimed at customer adoption, retention, and growth, all while consistently surpassing performance targets. Your combination of strategic foresight and tactical expertise will be key in driving customer satisfaction and success.Your ContributionEngage proactively with customers, facilitating technical onboardings, training sessions, demonstrations, webinars, customized success plans, and Quarterly Business Reviews (QBRs).Assist in the development and improvement of internal tools, processes, documentation, playbooks, and materials to optimize customer success operations.Serve as a technical advisor to customers, providing both proactive and reactive support to address any technical challenges that arise.Collaborate closely with Product, Engineering, and Support teams to resolve customer issues promptly and effectively.Share critical insights with Sales, Growth, and Product teams, based on customer interactions, to promote ongoing improvement throughout the organization.Guide customers in adopting new products, empowering them to achieve long-term success and maximize the benefits of Otter.ai.

Checkr, Inc. supports organizations in making informed and fair decisions through advanced technology and a comprehensive data platform. Trusted by over 100,000 clients, including Amazon, DoorDash, Kia, Kimpton, McDonald's, and Netflix, Checkr focuses on helping companies evaluate risk and create safer workplaces and communities. Recognition includes placement on the Forbes Cloud 100 2025 List and being named a Y Combinator 2024 Breakthrough Company. Role overview The Senior Field Marketing Manager will join the Marketing team with a focus on driving pipeline and revenue for Upmarket segments. This position is based in either Denver or San Francisco. The role involves leading the development and execution of event strategies, working closely with cross-functional partners, and ensuring that marketing efforts align with business goals. What you will do Develop and execute event strategies tailored to Upmarket segments Collaborate with teams across the organization to plan and deliver impactful events Track and report on event performance to support pipeline and revenue growth Location Denver, Colorado, United States San Francisco, California, United States

About UsAt Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.The OpportunityAs our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.We would love to meet you if the following resonates:Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.