About the job
About Our Team
At OpenAI, we believe that identity is the cornerstone of trust in a world driven by artificial intelligence. As users engage with ChatGPT, they require robust systems to safeguard their personal and organizational data, allowing secure sharing across applications and agents. By ensuring strong identity management, we unlock the potential of AI to be safe, personalized, and genuinely beneficial, empowering users while maintaining their control. Our team is dedicated to developing the trusted OpenAI account layer, which connects users, businesses, developers, and agents with OpenAI applications and the expansive AI ecosystem. Our systems serve as the gateway to OpenAI, held to the highest standards of availability, security, and performance, and are relied upon by various internal teams.
About the Role
As the Engineering Manager for Identity Infrastructure, you will spearhead a team responsible for critical identity services that demand exceptional reliability, security, and speed, even under substantial load. You will establish the vision for the team, foster its growth, and collaborate closely with engineering and security stakeholders to enhance the platform that facilitates trusted access to OpenAI's products.
We seek individuals who possess a deep understanding of infrastructure combined with strong leadership skills—someone capable of guiding technical strategies, ensuring reliable operations, and cultivating a high-performing team that delivers essential systems.
This position is based in San Francisco, CA, with a hybrid work model of three days in the office per week. We also offer relocation assistance to new team members.
Key Responsibilities:
Cultivate, lead, and enhance a high-performing engineering team. Provide coaching and mentorship to engineers and senior technical leads to maximize their impact and support their professional development.
Define and take ownership of the technical strategy, roadmap, and execution of OpenAI's essential identity systems.
Direct the architecture of distributed systems operating at scale, ensuring high standards for reliability, privacy, and performance.
Collaborate closely with Product and Infrastructure teams to address new product requirements while maintaining elevated system standards.
Ensure effective team operations, uphold strong engineering principles, and consistently achieve ambitious objectives.
Establish processes and a culture that promotes rapid learning, high trust, and responsible innovation.
Lead the team responsible for the authentication stack and token exchange infrastructure, ensuring high availability, robust security measures, and low latency performance.
Continuously improve request validation and response handling to enhance system reliability and user experience.

