Engineering Manager - Data Engineering at TRM Labs | San Francisco

Join Us in Building a Safer Financial Future.At TRM Labs, we leverage blockchain analytics and AI technologies to empower law enforcement, national security agencies, financial institutions, and cryptocurrency enterprises in their battle against crypto-related fraud and financial crime. Our robust blockchain intelligence and AI solutions are designed to trace funds, identify illicit activities, construct cases, and provide comprehensive threat assessments. Trusted by leading global organizations, TRM Labs is dedicated to fostering a safer and more secure world.As part of our Data Platform team, you will work alongside a talented group of data scientists, engineers, and product managers to create highly available and scalable data infrastructure essential for TRM's products and services. In the role of Engineering Manager, you will spearhead the development of mission-critical systems and data services that analyze blockchain transaction activities at an unprecedented petabyte scale, contributing to a safer financial ecosystem for millions.Your Impact:Lead and mentor a dynamic team of skilled engineers, fostering a culture of technical excellence and collaboration.Provide ongoing coaching and technical guidance to your team and the broader engineering department.Assume responsibility for the quality and timely delivery of your team’s projects, ensuring optimal performance and reliability of critical services.Drive initiatives based on defined goals and measurable outcomes, aligning with key performance indicators (KPIs).Promote best practices in design and usability, developing scalable solutions accompanied by thorough documentation and knowledge sharing.Address escalations from operations and collaborate with various teams to resolve production incidents effectively.Work closely with management and product teams to strategize, estimate, and prioritize roadmap objectives, while identifying upcoming opportunities and risks.Develop highly reliable data services that integrate seamlessly with numerous blockchain protocols.Create and manage ETL pipelines that process and transform petabytes of structured and unstructured data in real time.Design efficient data models for optimal storage and retrieval, ensuring sub-second latency for querying blockchain data.Oversee the deployment and monitoring of large database clusters, ensuring high performance and availability.Collaborate cross-functionally with data scientists and backend engineers to deliver exceptional solutions.

Contribute to a Safer World.At TRM Labs, we specialize in blockchain analytics and AI solutions tailored for law enforcement, national security agencies, financial institutions, and cryptocurrency businesses. Our mission is to empower organizations to detect, investigate, and mitigate crypto-related fraud and financial crime. Our advanced blockchain intelligence and AI platforms provide comprehensive tools for tracing the flow of funds, identifying illicit activities, building strong cases, and creating a cohesive operational picture of potential threats. Trusted by prominent agencies and businesses globally, TRM is dedicated to fostering a safer, more secure world for everyone.As an AI Research Engineer, you will be a vital member of our AI Engineering team, which is dedicated to refining model selection, fine-tuning, and evaluation strategies for large-scale AI systems. In this senior individual contributor role, you will spearhead technical initiatives aimed at enhancing model performance and orchestration, thereby directly influencing the competitiveness of our AI Engineering platform.Your Impact:Design, develop, and take ownership of a production-grade evaluation system that leads to measurable advancements in model accuracy and latency.Lead experimentation processes, fine-tuning efforts, and feedback-driven evaluation loops to continuously optimize models.Enhance the orchestration of AI/ML systems to guarantee scalable, resilient, and high-impact deployments.Raise technical standards through engineering excellence, mentorship, and leadership as a senior individual contributor.Qualifications We Seek:Proven advanced programming skills in Python and SQL, complemented by strong system design abilities.Extensive experience in deploying machine learning/deep learning models in production environments (experience with LLM/GenAI is highly preferred).Solid understanding of experimentation frameworks, evaluation metrics, and ML Ops best practices.Demonstrated capability to manage critical systems end-to-end while effectively collaborating with cross-functional teams.About Our Team:Our AI Engineering team fosters a collaborative and interdependent environment, promoting an inclusive culture where connections go beyond professional interactions. We value diverse perspectives and are looking for individuals who are results-oriented and personable, possessing strong communication, leadership, and teamwork skills, combined with a positive, solutions-focused attitude.As a globally distributed team, members may observe varied time zones, allowing for flexible collaboration.

Contribute to a Safer World.At TRM Labs, we specialize in cutting-edge blockchain analytics and AI solutions designed to assist law enforcement, national security agencies, financial institutions, and cryptocurrency businesses in identifying, investigating, and preventing crypto-related fraud and financial crimes. Our advanced blockchain intelligence and AI platforms provide essential tools for tracing the flow of funds, detecting illicit activities, building comprehensive cases, and mapping out potential threats. Trusted by top agencies and corporations worldwide, TRM Labs empowers a more secure and reliable environment for everyone.Join our AI Engineering Team, dedicated to pioneering next-generation AI applications with a focus on Large Language Models (LLMs) and agentic systems. We strive to develop high-performance infrastructure, robust pipelines, and operational tools that facilitate the rapid, safe, and scalable deployment of AI systems.Our work involves managing petabyte-scale data pipelines, delivering models with millisecond latency, and ensuring the observability and governance required for production-ready AI. We actively evaluate and integrate state-of-the-art tools in the LLM and agent domains—ranging from open-source stacks to vector databases and orchestration tools—to enhance TRM's innovation capabilities.Your Impact:Design and implement a robust agentic framework that supports tool usage, context retrieval, memory, and planning.Create intelligent, modular agents that automate investigative responsibilities and enhance analyst decision-making.Expand and optimize our LLM infrastructure (e.g., OpenAI, Anthropic, local models), including prompt engineering, RAG, and evaluation cycles.Develop safe, observable, and auditable agent behaviors to ensure reliability in sensitive environments.Assess performance based on metrics like reasoning, latency, success rate, and hallucination, iterating improvements based on user feedback and telemetry data.Foster a culture of ownership, rapid experimentation, and ethical AI practices.Qualifications:Solid engineering background with significant experience in backend or systems development (Python preferred).Practical experience in building LLMs, agents, and tooling frameworks (LangChain, semantic caches, vector databases, etc.).Proficient with AI operational tooling and frameworks, ensuring effective deployment and management.

Join Us in Building a Safer WorldAt TRM Labs, we are at the forefront of blockchain analytics and AI solutions. Our mission is to empower law enforcement, national security agencies, financial institutions, and cryptocurrency companies to detect, investigate, and combat cryptocurrency-related fraud and financial crimes. Our advanced blockchain intelligence and AI platforms provide capabilities to trace funds, identify illicit activities, build solid cases, and construct a comprehensive picture of emerging threats. Trusted globally, TRM is dedicated to fostering a safer and more secure world.The AI Engineering Team is focused on developing next-generation AI applications, emphasizing Large Language Models (LLMs) and agentic systems. We aim to create resilient pipelines, high-performance infrastructures, and operational tools that allow for the swift, safe, and scalable deployment of AI systems.We handle petabyte-scale data pipelines, serve models with millisecond response times, and ensure the observability and governance necessary to make AI production-ready. Our team is committed to evaluating and integrating cutting-edge tools within the LLM and agent space, including open-source stacks, vector databases, evaluation frameworks, and orchestration tools that accelerate TRM's innovation.Your Impact:Design and implement a robust agentic framework that facilitates tool utilization, context retrieval, memory, and planning.Create intelligent, modular agents to automate investigative tasks and enhance analyst decision-making.Extend and scale our LLM infrastructure (e.g., OpenAI, Anthropic, local models), focusing on prompt engineering, retrieval-augmented generation, and evaluation loops.Develop safe, observable, and auditable agent behaviors to ensure reliability in sensitive environments.Assess performance across metrics such as reasoning, latency, success rate, and hallucination, iterating based on user feedback and telemetry.Foster a culture of ownership, rapid experimentation, and ethical AI deployment.

Join Us in Building a Safer World.At TRM Labs, we leverage blockchain analytics and AI solutions to empower law enforcement, national security agencies, financial institutions, and cryptocurrency businesses in their quest to detect, investigate, and thwart crypto-related fraud and financial crime. Our advanced platforms provide the intelligence needed to trace funds, identify illicit activities, build strong cases, and offer a comprehensive view of emerging threats. Trusted by top-tier agencies and businesses globally, TRM is committed to fostering a safer and more secure world for everyone.We are seeking a talented Senior Frontend Platform Engineer to become a pivotal part of our dynamic Frontend Engineering team. This small yet agile team is dedicated to developing the visualization and rendering systems that drive TRM’s investigative platform. Your work will enable users to navigate complex blockchain activities through interactive graph exploration, entity networks, and data-rich investigative interfaces. In this influential role, you will contribute to the core frontend platform and visualization infrastructure, facilitating analysts in exploring extensive relational datasets and identifying illicit activities on a large scale. As a key early team member, you will focus on high-performance rendering systems, graph visualization, and reusable frontend infrastructure that supports TRM’s investigative workflows.Your Impact:Design and implement the visualization platform that powers TRM’s investigative interfaces, including graph exploration and large-scale data visualization.Develop high-performance rendering systems utilizing technologies such as Canvas, WebGL, and GPU-accelerated rendering to visualize intricate datasets.Create reusable visualization libraries, SDKs, and platform primitives that empower teams across TRM to craft robust data exploration experiences.Engage in technical design discussions and code reviews to enhance architecture, performance, and maintainability.Deepen your understanding of crypto and blockchain investigation workflows to guide product design and platform capabilities.Shape the future of data exploration tools used by investigators and financial institutions worldwide.Qualifications:Proficient in JavaScript and TypeScript with a strong background in building large-scale frontend systems.Experience in developing data-dense web applications, such as analytics platforms and visualization tools.

Join Us in Building a Safer World.At TRM Labs, we leverage blockchain analytics and artificial intelligence to empower law enforcement, national security agencies, financial institutions, and cryptocurrency companies in the fight against crypto-related fraud and financial crime. Our innovative platforms provide cutting-edge solutions for tracing fund flows, identifying illicit activities, and constructing comprehensive threat profiles. Trusted by leading agencies worldwide, TRM Labs is on a mission to create a more secure environment for all.As the Engineering Manager for our AI Product Engineering team, you'll redefine how users engage with software, stepping beyond the confines of traditional SaaS. You'll lead a diverse team of frontend, backend, and full-stack engineers to develop tools that empower crime fighters to counter the rise of AI-driven criminal activities. Your work will focus on creating workflows that are not only more autonomous and auditable but also exponentially more effective than existing tools.In this pivotal role, you'll combine technical expertise with people leadership, overseeing projects from conception to scalable production systems. Collaborating closely with teams across Product, Design, and AI, you'll transform vague concepts into intuitive and scalable product experiences.

Create a Safer World.TRM Labs specializes in blockchain analytics and artificial intelligence solutions designed to assist law enforcement, national security agencies, financial institutions, and cryptocurrency businesses in identifying, investigating, and combating crypto-related fraud and financial crime. Our blockchain intelligence and AI platforms offer innovative tools for tracing the origins and destinations of funds, detecting illicit activities, building comprehensive cases, and visualizing threats. Trusted by top agencies and organizations globally, TRM Labs is committed to fostering a safer, more secure world for everyone.As an AI Engineering Manager on the Product Engineering team, you will redefine how users engage with software by leveraging cutting-edge technologies, free from the constraints of conventional SaaS. You will lead a diverse team of frontend, backend, and full-stack engineers to develop tools that empower crime fighters to effectively address the escalating risks posed by AI-driven criminal activities. Your mission will involve delivering workflows that are more autonomous, auditable, and ten times more efficient than existing SaaS solutions.This position seamlessly blends leadership, technical expertise, and ownership of projects from inception to large-scale production systems. You will work closely with Product, Design, and AI-centric teams to transform vague concepts into user-friendly, scalable product experiences.This role is an ideal match for you if…You are an Engineering Manager who actively contributes by reviewing code, engaging in pull requests when necessary, and maintaining a deep understanding of the architecture.You have a passion for pioneering advancements in AI, experimenting with large language models (LLMs), agents, and tools like Claude Code, and you excel at coordinating multiple agents simultaneously.You thrive in dynamic environments and can turn ambiguities into actionable momentum without relying on detailed project specifications.Engaging with customers excites you, and you leverage those interactions to inform product development.You are dedicated to hiring and motivating exceptional engineers, recognizing that team quality is a critical product decision.You aspire to have genuine ownership over the process, from initial concepts to scalable systems and the culture that supports both.Your impact will include:Leading and nurturing a team of engineers across various disciplines, setting high standards for craftsmanship, delivery speed, and accountability.Taking full ownership of pivotal AI-driven product initiatives from conception through to execution, ensuring high-quality outcomes.

Join Us in Building a Safer Financial Future.At TRM Labs, we are at the forefront of blockchain analytics and AI solutions, dedicated to empowering law enforcement, national security agencies, financial institutions, and cryptocurrency businesses in their fight against crypto-related fraud and financial crime. Our innovative platforms provide critical intelligence, enabling our partners to trace funds, identify illicit activities, and build robust cases to enhance security across the financial landscape.We are seeking a talented and experienced Senior Frontend Engineer to become an integral part of our rapidly expanding Frontend Engineering team. This team is tasked with designing and developing high-performance product features that analyze blockchain transaction activity on an unprecedented scale. As an early member, you will play a key role in shaping our technology and driving our mission to create a safer financial ecosystem for billions around the globe.Your Contributions Will Include:Developing a large-scale web application that efficiently manages billions of transactions using React and Redux.Collaborating with Backend Engineers, Designers, and Product Managers to build and launch innovative features.Identifying and resolving performance bottlenecks to ensure optimal user experience.Participating in code and design reviews to uphold high standards of quality.Gaining a deep understanding of cryptocurrency and blockchain technologies to inform product direction.Working closely with product leads and clients to define and develop a new category of enterprise software.Keeping abreast of the latest frontend best practices and technologies.

Contribute to a Safer World.At TRM Labs, we leverage blockchain analytics and AI innovations to empower law enforcement, national security entities, financial institutions, and cryptocurrency enterprises in identifying, investigating, and thwarting crypto-related fraud and financial misconduct. Our advanced blockchain intelligence and AI solutions facilitate the tracing of fund sources and destinations, recognition of illicit activities, case-building, and the development of a comprehensive threat landscape. We are a trusted partner to prominent organizations globally, dedicated to fostering a safer and more secure environment for all.Our AI Engineering Team is focused on pioneering next-generation AI applications, with a particular emphasis on Large Language Models (LLMs) and agentic systems. Our goal is to create resilient pipelines, high-performance infrastructure, and operational tools that ensure AI systems can be deployed with speed, safety, and scalability.We handle petabyte-scale data pipelines, deliver models with millisecond-level latency, and ensure the observability and governance necessary for AI to be production-ready. Our team is actively engaged in assessing and integrating state-of-the-art tools in the LLM and agent ecosystem, including open-source frameworks, vector databases, evaluation methodologies, and orchestration tools that empower TRM to innovate more rapidly than market demands.Your Impact:Design and implement a robust agentic framework that facilitates tool usage, context retrieval, memory integration, and strategic planning.Develop intelligent, modular agents that automate investigative workflows and enhance analyst decision-making capabilities.Expand and optimize our LLM infrastructure (e.g., OpenAI, Anthropic, on-premise models), including prompt engineering, retrieval-augmented generation, and user feedback loops.Create safe, observable, and auditable agent behaviors, ensuring reliability in sensitive operational environments.Assess performance based on metrics such as reasoning efficacy, latency, success rates, and hallucination instances, iterating based on user insights and system telemetry.Foster a culture of ownership, rapid experimentation, and ethical AI deployment.What We Seek:Proven engineering expertise with extensive experience in backend or systems development (Python preferred).Practical experience in building with LLMs, agent systems, and tooling frameworks (LangChain, semantic caches, vector databases, etc.).Strong understanding of AI principles, particularly in relation to agentic systems and LLMs.

Join our dynamic team at unto-labs as a Product Engineer where you will be at the forefront of innovation. In this role, you will design, develop, and enhance our cutting-edge products while collaborating with cross-functional teams. Your contributions will directly impact the product lifecycle, from conceptualization to deployment.

Contribute to a Safer Future.TRM Labs is at the forefront of blockchain analytics and AI technology, empowering law enforcement, financial institutions, and cryptocurrency enterprises to identify and combat cryptocurrency-related fraud and financial crime. Our innovative blockchain intelligence and AI tools are designed to trace fund flows, pinpoint illicit activities, build comprehensive cases, and provide actionable insights into potential threats. Trusted by prominent agencies and organizations globally, TRM is committed to fostering a safer and more secure environment for everyone.Join our dynamic AI Engineering Team, dedicated to pioneering next-generation AI applications, with a particular emphasis on Large Language Models (LLMs) and agent-based systems. Our objective is to create efficient pipelines, high-caliber infrastructure, and operational tools that facilitate the rapid, safe, and scalable deployment of AI systems.We oversee petabyte-scale data pipelines, deliver models with millisecond latency, and ensure the observability and governance necessary to make AI production-ready. Our team actively evaluates and integrates cutting-edge technologies in the LLM and agent domains, utilizing open-source stacks, vector databases, evaluation frameworks, and orchestration tools that enhance TRM’s agility and innovation capacity.As a Senior or Staff AI Infrastructure Engineer, you will play a pivotal role in constructing and scaling the technical framework for AI and ML systems. Your responsibilities will include:Developing reusable CI/CD workflows for model training, evaluation, and deployment, integrating tools like Langfuse, GitHub Actions, and experiment tracking systems.Automating model versioning, approval workflows, and compliance checks across various environments.Building a modular and scalable AI infrastructure stack, encompassing vector databases, feature stores, model registries, and observability tools.Collaborating with engineering and data science teams to embed AI models and agents into real-time applications and workflows.Continuously assessing and integrating state-of-the-art AI tools (e.g., LangChain, LlamaIndex, vLLM, MLflow, BentoML).Driving AI reliability and governance, facilitating experimentation while ensuring compliance, security, and uptime.Enhancing the performance of AI and ML models.Ensuring data accuracy, consistency, and reliability for improved model training and inference.Deploying infrastructure to support both offline and online evaluations of LLMs and agents.

Join Us in Building a Safer World.At TRM Labs, we are dedicated to providing cutting-edge blockchain analytics and AI solutions to empower law enforcement agencies, national security organizations, financial institutions, and cryptocurrency businesses. Our mission is to help these entities detect, investigate, and combat crypto-related fraud and financial crime. Through our innovative blockchain intelligence and AI platforms, we offer robust tools for tracing funds, identifying illicit activities, building cases, and understanding threat landscapes. Trusted by leading agencies and businesses around the globe, TRM is committed to fostering a safer, more secure world for everyone.Our success hinges on our ability to attract, hire, and retain exceptional talent. Our Talent team comprises seasoned professionals with extensive experience in recruiting top-tier Engineering, Data Science, Go-To-Market (GTM), and People teams for some of the most renowned startups in Silicon Valley. In your role as a Senior Technical Recruiter, you will play a critical part in enhancing TRM's capability to engage and secure the best talent available, with your performance directly impacting the efficiency and quality of our talent acquisition efforts.Your Impact:Establish a dynamic recruiting process that identifies and attracts top talent for TRM.Oversee the comprehensive recruiting lifecycle across multiple roles and teams.Ensure a positive candidate experience at every interaction.Craft innovative sourcing strategies to build a diverse and high-performing team.Continuously enhance our recruiting processes to boost hiring efficiency.Your Qualifications:A minimum of 7 years of recruiting experience in high-growth technology startups based in the U.S.Demonstrated expertise in filling challenging positions, utilizing sourcing tools, conducting market analysis, and creating tailored outreach strategies.Ability to analyze and interpret recruitment metrics and market data, applying insights to refine strategies and offer actionable feedback to hiring managers.Quick adaptability to new roles and requirements, exhibiting curiosity, flexibility, and resilience in a fast-paced, high-growth setting.Exceptional communication skills, enabling effective collaboration with hiring managers, providing updates, and managing expectations while building trust as a strategic partner in the hiring process.

Join Pylon Labs and Shape the Future of B2B Post-Sales!At Pylon Labs, we are pioneering an all-in-one B2B post-sales support platform that leverages conversational data and advanced intelligence to empower our clients to operate seamlessly in real-time.Backed by renowned investors like a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including industry leaders such as Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the prestigious Enterprise Tech 30 List.This position requires full-time, in-person commitment; we do not offer remote or hybrid arrangements.

Join Us in Building a Safer Financial System.At TRM Labs, we are at the forefront of blockchain analytics and AI technology, dedicated to empowering law enforcement, national security, financial institutions, and cryptocurrency businesses in the fight against crypto-related fraud and financial crime. Our advanced platforms leverage blockchain intelligence and AI to trace the flow of funds, identify illicit activities, build robust cases, and provide a comprehensive understanding of threats. Trusted globally, TRM Labs is committed to creating a safer and more secure environment for everyone.Our mission is to develop an innovative financial system that benefits billions around the globe. By integrating threat intelligence with machine learning, our next-generation platform enables institutions and governments to detect cryptocurrency fraud and financial crimes on an unmatched scale.As a Machine Learning Infrastructure Engineer at TRM Labs, you will collaborate with a talented team of data scientists, engineers, and product managers. Your role will involve designing and maintaining scalable GPU-powered infrastructure that supports our AI systems. You will work at the intersection of distributed systems, cloud infrastructure, and applied machine learning, laying the groundwork for high-throughput, production-level ML workloads.

Join Pylon Labs and Shape the Future of B2B Post Sales!At Pylon, we are revolutionizing B2B post-sales support with an all-inclusive platform that leverages conversational data and advanced intelligence, empowering our clients to manage their operations seamlessly in real-time.Supported by leading investors including a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1,000 companies such as Linear, Cognition (creators of Devin), and Modal Labs, who trust us to streamline their support and customer success workflows. We are also honored to be featured on the Enterprise Tech 30 List.This role is fully in-person; remote or hybrid options are not available. Your RoleEngage directly with customers while developing bespoke solutions.We seek a former Software Engineer who appreciates the power of automation—complete a task once and automate it, never to revisit it.Facilitate the migration of new customers from their legacy support systems to Pylon.Lead customer migration meetings within your first week.Serve as the primary 'problem-solver' for customers as they transition to Pylon, guiding them through the reconstruction of their processes and data.Become a product expert and assist customers in identifying the most suitable solutions, even when they may not initially understand their needs.Participate in pre-sales calls, showcasing your expertise in potential solutions.Develop proficiency not only in Pylon but also in the systems we are migrating from (e.g., Zendesk, Intercom).Manage multiple customer migrations simultaneously, ensuring timely completion.Continuously refine and enhance the migration process.RequirementsMust be located in or willing to relocate to San Francisco and eager to work on-site.Highly organized and quick to adapt; you’ll be managing multiple migrations concurrently.Detail-oriented with a strong capacity to learn rapidly; you will need to master various tools promptly.A passion for product innovation and the ability to suggest enhancements.Our BenefitsWe offer a vibrant work culture with numerous perks to enhance your experience.

Join Our Team at Pylon Labs!At Pylon, we are on a mission to redefine the B2B post-sales landscape. Our innovative all-in-one platform leverages conversational data and advanced intelligence to empower our clients to manage their operations seamlessly and in real-time.Pylon is proudly backed by top-tier investors including a16z, BCV, General Catalyst, and Y Combinator.Today, over 1000 companies, including notable names like Linear, Cognition (the team behind Devin), Modal Labs, and Incident.io, rely on Pylon for their support and customer success workflows. We are also honored to be featured on the Enterprise Tech 30 List.Our product encompasses a vast problem space, presenting numerous opportunities for impactful contributions. We are eager to bring on board several exceptionally skilled software engineers across various tech stacks.Are You the Right Fit?You prefer coding over meetings and are committed to delivering high-quality work.You possess strong engineering fundamentals, write efficient code, and understand your strengths and areas for growth.You thrive on autonomy and take ownership of your projects.You are located in San Francisco or are willing to relocate, and you value in-person collaboration to foster a vibrant company culture.Familiarity with React, Golang, GraphQL, and AWS is a plus.You will be joining a highly skilled technical team with senior engineers from respected organizations such as Samsara, Affinity, and Airbnb.Perks of Joining Pylon Comprehensive medical, dental, and vision coverage for employees. 401(k) retirement plan with company match. Commuter benefits to ease your travel. Generous parental leave. 14 company holidays and unlimited paid time off. Annual offsite retreats. Free lunch, dinner, and snacks at the office to fuel your day. Fitness stipend to support your well-being.About Pylon LabsFunding: Series B led by a16z and BCV, with a total of $51M raised.Founders: [Details about the founders].

Join Pylon Labs and Shape the Future of B2B Post Sales!At Pylon, we are on a mission to revolutionize B2B post-sales support with our all-in-one platform that leverages conversational data and advanced intelligence. Our goal is to empower our clients to manage their operations seamlessly in real-time.Backed by leading venture capital firms including a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1,000 companies, such as Linear, Cognition (Windsurf), and Modal Labs, who rely on Pylon for their support and customer success workflows. Discover more about us on the Enterprise Tech 30 List.This position is fully in-person at our San Francisco office; we do not provide remote or hybrid work options.Your RoleYou will manage the complete migration process for our clients, which encompasses translating their existing workflows, enabling their teams, and assisting with the transfer of historical data.We believe in utilizing our products ourselves; thus, you will develop strong fluency in our platform. By the end of your first week, you will be fully equipped to guide both yourself and others in using Pylon effectively.As the primary expert on Pylon implementations, you will also gain in-depth knowledge of legacy support systems such as Zendesk and Intercom that we transition customers away from.You will be the first point of contact for customer inquiries related to our product, addressing questions ranging from simple how-tos to intricate edge cases.Handle multiple customer migrations simultaneously, ensuring successful outcomes; currently, we boast zero failed migrations, and we intend to maintain this record.QualificationsMust be located in or willing to relocate to San Francisco and enthusiastic about working on-site.Highly organized, diligent, and swift; you will manage over 20 migrations concurrently.Comfortable engaging with customers via chat and video regularly.A collaborative team player; our Solutions Engineering team is small yet impactful. We thrive on collective efforts, valuing the best ideas regardless of their origin.Detail-oriented with the capacity to learn rapidly; you will need to master various tools quickly.

About World Labs: At World Labs, we are pioneers in building foundational world models that can perceive, generate, reason, and engage with the 3D environment. Our mission is to unlock the full potential of artificial intelligence through spatial intelligence, transforming vision into action, perception into reasoning, and imagination into creativity. We believe that spatial intelligence will pave the way for new forms of storytelling, creativity, design, simulation, and immersive experiences across both virtual and physical realms. Our team is composed of exceptional talent united by a shared curiosity and passion for technology, ranging from AI research to systems engineering and product design. Together, we create a dynamic feedback loop between our cutting-edge research and innovative products that empower our users. Role Overview We are in search of a dedicated 3D Data Pipeline Engineer to design, build, and manage the critical systems that facilitate high-quality 3D data processing, synthetic data generation, and rendering across our suite of products. This hands-on role is ideal for someone enthusiastic about large-scale 3D data, system performance, and establishing reliable data pipelines to enhance our product features. In this position, you will collaborate closely with product engineers, 3D artists, and research scientists to develop efficient, robust, and scalable data pipeline capabilities while ensuring high data integrity and performance in our fast-paced startup environment.

Join Pylon Labs: Pioneering B2B Post-Sales SolutionsAt Pylon, we are at the forefront of innovation, creating a comprehensive B2B post-sales support platform that harnesses conversational data and advanced intelligence. Our mission is to empower our clients to manage their operations seamlessly in real-time.With backing from renowned investors such as a16z, BCV, General Catalyst, and Y Combinator, we are proud to support over 1,000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io, in streamlining their customer success workflows with our platform. We are also honored to be featured on the Enterprise Tech 30 List.Your Role and ResponsibilitiesDevelop and integrate security features within the product such as audit logging, RBAC, SCIM, SAML, and more.Oversee security review processes, including SOC 2, ISO 27001, HIPAA compliance, and bug bounty programs.Act as the security expert in pre- and post-sales discussions.Facilitate rapid development while ensuring robust security measures are upheld.Lead projects from customer requests through design to deployment.Who You AreYou have experience in building or shipping security features.You have contributed to security and compliance initiatives in a startup or dynamic environment.You are adept at engaging with customers and clarifying technical decisions.You excel when given autonomy, taking ownership of projects, and managing your own tasks.You are located in San Francisco or are open to relocating, enjoy in-person collaboration, and are committed to fostering a positive workplace culture.You are proficient in technologies such as React, Golang, GraphQL, and AWS.You will be joining a skilled technical team of senior engineers from prestigious companies like Samsara, Affinity, and Airbnb.Perks of Working with Us Comprehensive medical, dental, and vision coverage for employees 401(k) retirement savings plan Commuter benefits Generous parental leave 14 company holidays plus unlimited PTO Annual team offsite

About Absentia LabsAbsentia Labs is at the forefront of innovation, creating intelligent systems that integrate artificial intelligence, biology, chemistry, and large-scale engineering. Our mission is to convert intricate scientific data into machine intelligence that can reason, generalize, and foster discovery.We tackle the challenges of fragmented, noisy, and interconnected biomedical data, transforming it into a meaningful signal through robust data foundations and well-designed learning systems that are scalable across different modalities, tasks, and uncertainties. This position emphasizes the design and training of such systems.The RoleAs a Senior AI/ML Engineer, you will spearhead the architecture, training, and deployment of large-scale machine learning models that are central to Absentia Labs’ AI initiatives. Your role will bridge model architecture, training systems, and production infrastructure, granting you significant ownership of the technical direction.This position is tailored for engineers experienced in training large models in real-world production settings, who are adept at navigating scale and can analyze both learning dynamics and system constraints.What You’ll DoDesign, train, and evaluate large-scale models, including Large Language Models (LLMs), diffusion models, and Graph Neural Networks (GNNs).Own end-to-end training pipelines, from dataset interfaces and batching strategies to distributed training and checkpointing.Make informed decisions regarding model architecture, objective functions, optimization strategies, and scaling principles.Develop and enhance distributed training systems (data parallelism, model parallelism, sharding, mixed precision).Collaborate closely with data engineers to establish ML-ready datasets and streaming interfaces.Translate vague scientific or product requirements into solid ML solutions.Lead model assessment, ablation, and iteration with a focus on generalization, stability, and reproducibility.Contribute to architectural decisions concerning model serving, inference efficiency, and lifecycle management.Provide technical leadership through design reviews, mentorship, and cross-functional collaboration.Who You AreYou are a senior ML engineer with a holistic approach to models as systems. You comfortably navigate uncertainty, make informed trade-offs between compute, data, and performance, and take ownership of outcomes from research through to deployment.