Director of Fraud Operations

Join Cardless, Inc. as the Director of Fraud Operations, where you will lead our efforts to combat fraud and protect our customers. In this pivotal role, you will develop and implement strategies to detect and prevent fraudulent activities while ensuring a seamless user experience. Your expertise will guide a dedicated team in enhancing operational efficiency and maintaining the integrity of our services.

About Extend:Extend is transforming the post-purchase landscape for retailers and their customers by delivering AI-driven solutions that boost customer satisfaction and stimulate revenue growth. Our all-inclusive platform automates customer service, streamlines returns and exchanges, manages fulfillment end-to-end, and ensures product and shipping protection, all while providing top-tier fraud detection services. By combining cutting-edge technology with outstanding customer service, Extend enables businesses to foster trust and loyalty among consumers, while cutting costs and amplifying profits.Currently, Extend collaborates with over 1,000 prominent merchant partners across various sectors such as fashion, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and beyond. Backed by leading technology investors, our headquarters is located in the vibrant heart of San Francisco.About the Role:This is a Full-Time Evening position requiring availability Monday through Friday from 2:00 PM to 11:00 PM Pacific Time. While this is a remote role within the US, we cannot accept applications from residents of California. You do not need to reside in the Pacific Time zone to apply; however, the working hours will remain as stated (2:00 PM - 11:00 PM PT). Candidates who are not available to work Monday through Friday evenings from 2 PM - 11 PM PT need not apply.As a Fraud Operations Specialist, you will join a dynamic Fraud Operations team, engaging in regular fraud investigations to identify fraudulent activities and enhance the experience for genuine customers. Your investigations will help detect trends in fraud and abuse, uncovering new avenues to positively influence Extend’s internal processes. This role necessitates direct experience in fraud and abuse operations (preferably in an eCommerce context), a strong grasp of fraud concepts, excellent communication skills to collaborate with cross-functional stakeholders, and proficiency in spreadsheet and data processing software.What You Will Be Doing:Real-Time Claim Review: Analyze claims in real-time for potential fraud or abuse cases, utilizing your information-gathering and communication abilities to ensure adequate evidence for fraud determinations, while providing insightful feedback for Extend’s risk models.Risk Score Judgments: Assess customer behaviors to determine risk scores and contribute to the refinement of risk assessment models.

Extend seeks a Fraud Operations Specialist I to join its remote US team. This position plays a key role in protecting both merchants and customers by investigating potential fraud and supporting a secure transaction environment. The work centers on analyzing data, identifying suspicious patterns, and helping refine risk management processes. What you will do Review claims in real time: Assess incoming claims for signs of fraud or abuse. Collect relevant information, communicate findings, and offer insights that help improve risk models. Make risk score judgments: Analyze customer behavior and incidents using various data sources. Begin with evaluating risk scores and progress to recommending claim approvals or denials based on your assessments. Lead fraud investigations: Conduct thorough investigations and share updates on emerging fraud and abuse trends with the team. Follow procedures: Manage each investigation from start to finish, adhere to all regulatory and departmental guidelines, base decisions on evidence, and report any discrepancies you encounter. Requirements Experience in fraud operations, preferably within eCommerce Strong communication skills Comfort with spreadsheets and data analysis tools Extend supports more than 1,000 merchant partners across industries like fashion, electronics, furniture, and more. The company combines advanced technology and attentive support to help partners manage post-purchase needs, including fraud detection. This role is fully remote within the United States.

About AirwallexAirwallex is a revolutionary payments and financial platform designed specifically for global businesses. With our innovative blend of proprietary infrastructure and software, we empower over 200,000 businesses across the globe—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions to manage everything from business accounts and payments to spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our diverse team of more than 2,000 talented individuals spans 26 offices worldwide. With a valuation of US$8 billion and support from esteemed investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global payments and finance. If you're eager to embark on an ambitious career journey, we invite you to join us.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our unique blend of proprietary infrastructure and innovative software empowers over 200,000 businesses globally—ranging from Brex and Rippling to Navan, Qantas, and SHEIN—with seamless solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a worldwide scale.Founded in Melbourne with a vibrant team of over 2,000 talented professionals across 26 global offices, Airwallex is valued at $8 billion and supported by renowned investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. We are at the forefront of revolutionizing the future of global payments and finance. If you're prepared to engage in the most ambitious work of your career, join us.

About Scribd:At Scribd Inc. (pronounced “scribbed”), we are on a mission to ignite human curiosity. Our products—Everand, Scribd, Slideshare, and Fable—foster a world filled with stories and knowledge, democratizing the flow of ideas and empowering collective expertise.We are committed to maintaining a culture where our employees can be authentic and courageous; where we engage in constructive debates and remain committed to our decisions as we navigate the twists and turns of our journey. Every member of our team is encouraged to take initiative as we place our customers at the forefront of everything we do.At Scribd, we believe in striking a balance between personal flexibility and community engagement. Through our flexible work initiative, Scribd Flex, employees, in collaboration with their managers, can choose a work style that best meets their individual needs. This initiative emphasizes intentional in-person interactions to foster collaboration, culture, and connection, necessitating occasional attendance in the office for all Scribd employees, irrespective of their work location.What do we seek in our new team members? We hire for “GRIT.” This concept embodies the fusion of passion and perseverance towards long-term objectives. At Scribd, we recognize the potential that GRIT can unlock, and we expect our employees to embrace a GRIT-driven approach to their work. In practical terms, GRIT stands for the ability to set and achieve Goals, deliver Results, contribute Innovative ideas, and positively impact the broader Team through collaboration and a constructive attitude.About the Role and Team:The Risk Operations team is pivotal in safeguarding the business by managing payments and fraud risks, aimed at reducing costs while enhancing overall customer and business value. As a Risk Operations Analyst II, Payments & Fraud, you will play an essential role in cultivating a world-class, cross-functional payments team. Your responsibilities will extend beyond reactive risk management to proactive strategies that enhance business outcomes. This position will entail collaborating with various teams to foster clarity and integrate risk considerations into the growth and scaling strategies of Scribd.

About Extend:Extend is transforming the post-purchase experience for retailers and their customers by delivering AI-powered solutions that enhance customer satisfaction and drive revenue growth. Our all-inclusive platform provides automated customer service, seamless returns and exchange management, comprehensive automated fulfillment, and product and shipping protection, alongside Extend's state-of-the-art fraud detection. By merging cutting-edge technology with outstanding customer service, Extend enables businesses to cultivate trust and loyalty among consumers while minimizing costs and maximizing profits.With over 1,000 leading merchant partners in various sectors, including fashion, cosmetics, furniture, jewelry, consumer electronics, auto parts, and sports and fitness, Extend is backed by renowned technology investors. Our headquarters is located in the heart of San Francisco.About The RoleThe Fraud Intelligence team is pivotal to Extend’s post-purchase protection platform. We create innovative analytics engines that leverage signals and transactions from millions of users to identify and prevent fraud, foster smarter decisions, and unlock business value.We thrive on discovering insightful patterns in complex data to thwart fraud effectively. In this role, you will have the chance to develop new fraud prevention product features and analytics capabilities from the ground up, collaborating cross-functionally to devise go-to-market strategies based on your analyses.If you are passionate about data, driven by impact, and eager to solve intricate challenges in the realm of analytics and fraud prevention, you will excel in our team. This is a high-ownership role where your contributions will directly safeguard retailers, enhance customer trust, and boost the company’s financial performance!What You’ll Be DoingAnalyze large-scale behavioral, transactional, and interaction data to identify signals indicative of fraud and abuse.Utilize your strong business acumen to quickly pinpoint actionable insights, analyze fraud patterns, and validate hypotheses.Influence business cases and pricing strategies, contributing to proof-of-concept initiatives with prospective merchants.Respond promptly to emerging fraud threats by developing monitoring frameworks, dashboards, and mitigation solutions in collaboration with cross-functional teams.Work closely with leadership, go-to-market, fraud operations, product, and engineering teams to implement strategies effectively.

Join Airbnb as a Senior Manager of Advanced Analytics within our Fraud & Safety Operations team. In this pivotal role, you will lead a talented team of analysts and data scientists focused on leveraging data to enhance safety and security across our platform. You will be responsible for developing sophisticated analytical models and strategies that proactively identify and mitigate fraud risks while ensuring a safe environment for our users.As a key leader, you will collaborate with cross-functional teams to drive data-driven decision-making and promote best practices in analytics. Your insights will shape the future of our fraud detection mechanisms and influence company-wide policies. If you are passionate about analytics, safety, and making a tangible impact, we want to hear from you!

Airbnb, Inc. has changed how people travel since 2007, connecting guests with hosts in nearly every country. With over 5 million hosts and more than 2 billion guest arrivals, the company’s marketplace centers on authentic stays and community experiences. About the Fraud and Safety Operations Team This trusted team protects Airbnb’s hosts, guests, and platform integrity. Fraud intelligence, data analytics, and platform protection are core to their mission. Team members work closely with Data Science, Product, Global Operations, Safety, Legal, and Community Policy to address new and evolving threats. Role Overview: Manager of Fraud Intelligence The Manager of Fraud Intelligence leads efforts to identify and stop emerging fraud and abuse tactics. This role shapes proactive fraud strategies, disrupts upstream risks, and builds systemic defenses. The work directly reduces fraud losses and strengthens Airbnb’s ability to anticipate risk. What You Will Do Mentor and Lead: Guide a specialized team in analyzing large-scale fraud signals. Translate complex data into actionable controls, rules, and policies that limit the impact of bad actors. Data Analysis: Use SQL and Python to study fraud trends. Apply visualization tools to support data-driven decisions. Cross-Functional Collaboration: Partner with teams across the company to design and launch effective fraud countermeasures and automated defenses. Reporting: Prepare and deliver detailed investigative reports and fraud intelligence summaries for leadership and cross-functional partners. Use Slides and data visualization tools to communicate findings. Incident Response: Lead the response to critical incidents, maintaining platform integrity and community safety during major events or new threat escalations. Continuous Improvement: Identify and implement opportunities to automate and enhance fraud detection systems. Location United States

Join Cardless Inc. as a Fraud Strategy Manager or Senior Manager specializing in Transaction Fraud. In this pivotal role, you will lead the development and implementation of innovative fraud prevention strategies to safeguard our customers and minimize risk. You will work closely with cross-functional teams to analyze data trends and enhance our fraud detection capabilities.Your expertise will drive initiatives that not only protect our assets but also enhance customer trust in our services. If you are passionate about leveraging data to combat fraud and are ready to take on a leadership role in a dynamic environment, we want to hear from you!

Mercury is hiring a Manager - Account Fraud Enablement to help protect clients from fraudulent activity. This role shapes how the company detects and prevents account fraud, supporting a secure banking experience for users. Role overview The Manager - Account Fraud Enablement develops and refines strategies to identify and stop fraudulent behavior. This includes designing systems for fraud detection, analyzing data for emerging trends, and working with teams across the company to strengthen fraud prevention efforts. Key responsibilities Create and implement methods to detect and prevent account fraud Analyze data to spot patterns and potential risks Collaborate with teams throughout Mercury to improve fraud prevention tools and processes Location This position is open to candidates in San Francisco, New York, Portland, or remote within Canada or the United States.

About GigaGiga has recently secured a remarkable $61M in Series A funding, collaborating with Fortune 500 companies to revolutionize customer experience through cutting-edge real-time AI agents. These agents possess the ability to comprehend emotions, swiftly resolve issues, and seamlessly scale within the world's largest enterprises.As we stand at a transformative juncture, our aspirations are set even higher. Our mission is to establish ourselves as the premier AI platform for enterprise workflow automation. To realize this vision, we are on the lookout for exceptional individuals to join our team!At Giga, our work has a profound impact on millions of lives daily. Our employees enjoy autonomy and the opportunity to make a significant difference. With a fantastic team, proven commercial success, and a clear trajectory towards becoming a generational company, we invite you to learn more about us:Voice AI startup Giga raises $61M Series ADoorDash and Giga PartnershipGiga is trusted by leading B2C companies, including DoorDash, for complex support and operational workflows across various channels. If this opportunity excites you, we encourage you to keep reading.About the RoleWe are seeking a strategic and technology-savvy Director of Operations to lead and innovate our daily business operations. This is a crucial leadership position responsible for enhancing the efficiency, scalability, and continuous improvement of our operational and personnel systems. You will have a strong mandate to integrate AI tools and automation at every level of the organization.In this role, you will collaborate directly with our CEO and leadership team, serving as both an operational leader and an internal advocate for AI. Your responsibilities will include identifying opportunities to leverage artificial intelligence for reducing friction, minimizing costs, and maximizing team capacity. You will also oversee structured pilots and evaluations of emerging AI systems to assess their scalability.Key ResponsibilitiesOperational LeadershipTake ownership of designing, executing, and continuously refining core business processes across all departments.Establish and uphold scalable systems that foster growth without compromising quality.

SentiLink is at the forefront of identity verification and risk management solutions, providing individuals and institutions with the tools they need to transact securely and confidently. Our mission is to revolutionize the identity verification landscape in the U.S. by offering solutions that are ten times faster, smarter, and more precise than traditional methods.Experiencing rapid growth, our real-time APIs have successfully verified hundreds of millions of identities, initially in financial services and now branching into various new sectors. We are backed by prestigious investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin.Our efforts have been recognized by leading media outlets such as TechCrunch, CNBC, Bloomberg, Forbes, and Business Insider, and we are proud to be included in the Forbes Fintech 50 list since 2023. We made history as the first company to launch the eCBSV and have presented our insights before the United States House of Representatives.At SentiLink, we embrace flexibility in the workplace, offering options from fully remote positions to in-office opportunities. Our digital-first culture fosters collaboration across teams based in the U.S. and India, with physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, Chicago, Gurugram, and Bengaluru. If you are near one of our offices, we encourage you to engage with your colleagues in person regularly, as some roles are designed to be hybrid or in-office, such as our engineering team based in Gurugram.Role OverviewAs a Fraud Intelligence Analyst on the Fraud Intelligence Team (FIT), you will be pivotal in how SentiLink identifies and mitigates fraud in our production environment.This position is tailored for ambitious individuals eager to gain comprehensive insights into fraud dynamics, product development, and the operational aspects of a fraud prevention company. The role demands a high pace of work, wide-ranging exposure, and proactive engagement to fast-track your professional growth.The FIT team operates at the crossroads of fraud investigation, product innovation, and revenue generation. Your contributions will directly influence the evolution of our fraud models and how we communicate fraud-related challenges to our clients.

About FaireFaire is an innovative online wholesale marketplace that champions local businesses. We believe in empowering independent retailers worldwide, who collectively generate more revenue than retail giants like Walmart and Amazon. By leveraging advanced technology, data analytics, and machine learning, we connect these vibrant entrepreneurs with the best products globally. Our mission is to provide the necessary tools and insights to level the playing field, enabling small businesses to thrive against large corporations.By nurturing the growth of independent businesses, Faire is making a positive economic impact in communities around the world. We are searching for intelligent, resourceful, and passionate individuals to join us in advancing the shop local movement. If you share our belief in community, we invite you to become part of ours.About this RoleWe are seeking a seasoned Fraud Analyst dedicated to safeguarding the integrity of our brand and retail partners. In this role, you will identify fraud risks, enhance detection mechanisms, and fortify our fraud and abuse prevention programs.As a key member of the Risk organization’s Fraud & Abuse team, you will work closely with functional experts and cross-functional teams to execute proactive fraud mitigation strategies. Your hands-on experience with fraud data, investigations, and operational processes will contribute to continuous improvement in our systems and outcomes.This position is perfect for someone eager to make a significant impact as an individual contributor in the Fraud & Abuse arena, where you will take ownership of specific projects with considerable autonomy while deepening your expertise in fraud and risk management.What You’ll DoCollaborate with senior team members and leadership to implement and refine fraud and abuse strategies, adapting to emerging risks.Oversee and enhance moderate levels of fraud investigations and escalations, applying sound judgment to balance risk, customer experience, and operational consistency.Identify weaknesses in current policies, products, or processes, and assist in defining and implementing mitigation strategies, taking ownership of specific aspects of the work.Work collaboratively with teams including Data Science, Engineering, and Product to foster a culture of security and trust.

Role overview RapidFort Inc. seeks a Director of Sales Operations to support the Revenue Operations department in a hybrid role. Reporting to the VP of Sales / CRO, this position centers on providing the sales organization with the data, processes, systems, and compensation structures needed for effective performance. Key responsibilities Support the sales team by maintaining and improving operational processes and systems. Analyze complex sales and revenue data, then translate findings into clear, actionable insights. Collaborate with Sales, Finance, and Leadership to drive revenue growth and optimize sales operations. Collaboration This role requires frequent interaction with Sales, Finance, and company leadership. The Director of Sales Operations plays a central part in aligning teams and improving overall sales effectiveness.

We are seeking a visionary Director of Engineering & Operations to lead our engineering team and oversee operational excellence at actionlife. In this pivotal role, you will drive innovative solutions, optimize processes, and ensure the highest standards of quality and efficiency.Your leadership will shape the future of our technology initiatives and operational strategies, making a significant impact on our growth and success.

About David AIDavid AI is pioneering the field of audio data research, merging rigorous R&D methodologies with data development. Our mission is to seamlessly integrate AI into daily life, with audio as the key gateway. As the demand for advanced audio AI grows, the need for high-quality training data becomes critical, and that’s where we excel.Founded in 2024 by former engineers and operators from Scale AI, we’ve quickly attracted leading tech companies and AI labs as our clients. Recently, we secured a $50M Series B funding round from prominent investors including Meritech, NVIDIA, and others.Our dynamic team is composed of talented, humble, and ambitious individuals. We are actively seeking exceptional minds in research, engineering, product development, and operations to join us in advancing the audio AI frontier.About Our Data Operations TeamThe Data Operations team is charged with converting raw audio into high-quality training datasets for some of the top AI labs. Our focus is on creating scalable data pipelines and running them efficiently.We start with the capabilities we want our models to achieve, exploring various data formats and collection strategies, then validating these approaches with researchers. Once a method is effective, we industrialize it by developing reliable pipelines that ensure high-quality audio processing. We are dedicated operators who excel in uncertain environments, equally adept at prototyping innovative workflows and managing large-scale production systems.Position OverviewAs the Director of Operations, you will oversee our data product operations, serving as the driving force behind scalable audio data production. You will lead a diverse team of operators responsible for creating and refining data pipelines, whether through pioneering experiments or scaling proven datasets. As a unifying leader, you will define strategies, navigate trade-offs, and align your team of XX around the company's strategic goals.Key ResponsibilitiesDirect and manage multiple business units, each led by a General Manager, focusing on large-scale audio data pipelines for high-value clients.Oversee the entire execution process from delivery to quality assurance, ensuring the operational excellence of our data services.

About Scribd:At Scribd Inc. (pronounced “scribbed”), our mission is to ignite human curiosity. As part of our team, you will help craft a world rich with stories and knowledge, facilitate the exchange of ideas and information, and empower collective expertise through our innovative products: Everand, Scribd, Slideshare, and Fable.We cultivate a culture where our employees can express their true selves and take bold actions; where we engage in meaningful debates and commit to decisions, embracing the unpredictable twists of our journey. Every team member is empowered to take initiative while we remain focused on our customers.We believe in a balanced workplace structure that fuses individual flexibility with community connections. With our Scribd Flex program, employees can collaborate with their managers to select a work style that best fits their personal needs. A key element of Scribd Flex is our commitment to fostering intentional in-person interactions that enhance collaboration, build culture, and strengthen connections. Thus, occasional in-person attendance is required for all Scribd employees, irrespective of their work location.We are searching for new team members who embody “GRIT.” This concept represents the blend of passion and perseverance toward long-term objectives. At Scribd, we believe in the potential this can unlock, encouraging employees to embrace a GRIT-ty approach in their work. In practical terms, GRIT stands for setting and achieving Goals, delivering Results, contributing Innovative solutions, and positively influencing the Team through collaboration and a great attitude.Overview:We are on the lookout for an experienced Director of Customer Operations to spearhead both the strategic vision and the day-to-day management of this important function. The ideal candidate will translate company objectives into measurable operational outcomes while cultivating and developing high-performing teams. We seek a leader who perceives AI not merely as a tool for efficiency but as a transformative force in engaging with our community. This individual will guide the transition from traditional support models to an AI-first operation that not only expands our reach but also deepens the human connection with our audience.

Role overview Crusoe seeks a Director of Commercial Operations based in San Francisco, CA. This leadership role centers on shaping and carrying out strategies that drive the company’s commercial objectives. The position aims to refine operational processes, build stronger customer relationships, and support revenue growth across several channels. What you will do Lead strategic projects that contribute to commercial expansion Collaborate with teams throughout the organization to improve operations Identify and implement methods to boost customer engagement and satisfaction Work to meet revenue goals by refining processes and tactics Create solutions that support overall business goals Requirements Demonstrated experience in commercial strategy and operations Comfort working alongside cross-functional teams History of driving both revenue growth and process improvements

Embrace the Future of Commerce with Whatnot!Whatnot is revolutionizing live shopping across North America and Europe, offering a vibrant platform to buy, sell, and explore your favorite items. We are redefining e-commerce by seamlessly blending community, shopping, and entertainment into a unique marketplace tailored for you. As a part of a remote co-located team, our innovation-driven culture is firmly rooted in our core values. With operational hubs in the US, UK, Germany, Ireland, and Poland, we are collectively shaping the future of online marketplaces.From fashion and beauty to electronics and collectibles like trading cards, comic books, and live plants, our live auctions cater to diverse interests.And this is just the beginning! As one of the fastest-growing marketplaces, we seek innovative, forward-thinking problem solvers across all areas. Follow our latest updates on our news and engineering blogs and be part of our mission to empower individuals to turn their passions into thriving businesses, while fostering connections through commerce. Role OverviewThe Fraud Experience team is dedicated to building intelligent, real-time systems that protect Whatnot’s marketplace from fraudulent activities. We focus on designing, developing, and deploying end-to-end, machine-learning driven systems that proactively identify and combat fraud, ensuring a transparent, user-centered enforcement approach.Your ResponsibilitiesArchitect and lead the development of comprehensive fraud detection, prevention, and intervention systems, integrating machine learning, backend, and client-side components.Construct intelligent user graphs to analyze behavioral patterns, identify collusion networks, and reveal account connectivity at scale.Design, train, and implement both traditional ML and LLM-powered models to detect fraudulent behavior across user interactions, payments, and marketplace activities.Create scalable data pipelines and real-time inference systems able to handle high-volume, low-latency machine learning tasks.Develop human-in-the-loop systems that continually enhance detection accuracy and adapt to evolving adversarial strategies.Conduct in-depth behavioral and adversarial data analysis to identify emerging fraud trends and drive continuous improvement.