Director of Clinical Operations

Join Our MissionBecome a pivotal part of our innovative team that is revolutionizing musculoskeletal care. As the Director of Clinical Operations, you will spearhead our clinical operations and report directly to the Vice President. Your leadership will be instrumental in enhancing our care team as we innovate care delivery through cutting-edge technology. You will drive initiatives aimed at improving efficiency, including technology adoption and performance enhancements across health coaches, physical therapists, and other team members. Your role will ensure uniformity across all processes, fostering member safety, engagement, service excellence, and clinical integrity.Key ResponsibilitiesOperational Strategy Execution: Transform strategic objectives into actionable operating plans and procedures, leveraging data-driven insights to uncover opportunities. You will oversee the operational framework for the organization, ensuring effective communication, clear ownership structures, and comprehensive outcomes reporting.Enhancing Organizational Performance: Partner with Clinical Operations leadership to streamline processes, expedite decision-making, boost accountability, and elevate talent density.Achieving Business Goals: Consistently meet service level agreements and business outcomes (revenue, experience, quality, finances) through a robust operating system and technology-enabled workflows. You will drive performance improvements and minimize variations to achieve or surpass targets.Innovation Leadership: Champion the integration of technology and advanced clinical practices as we innovate our AI-driven care delivery model. You will identify and implement system designs and automation to scale operations and enhance the experiences of both care teams and members.Commitment to Service Excellence: Guide program and service delivery modifications across the care team, ensuring a consistent, high-quality experience for members that aligns with our product offerings.Your ProfileStrategic Leader: Proven track record of operational excellence, adept at navigating through uncertainty and driving organizational change.Team Builder: Experience in developing and leading large service delivery teams, with a strong focus on coaching and mentoring to foster high employee engagement.Continuous Learner: Eager to explore new methodologies and approaches, remaining adaptable in a dynamic environment.

At Olema Oncology, we are passionate about innovating and providing superior treatments for breast cancer and related conditions. Our flagship drug, palazestrant (OP-1250), is a groundbreaking complete estrogen receptor antagonist (CERAN) currently advancing through development for metastatic breast cancer, exhibiting significant potential both as a standalone treatment and in combination therapies for ER+/HER2- metastatic breast cancer. Our subsequent candidate, OP-3136, positions itself as a leading KAT6 inhibitor with the potential to redefine standards of care.Our commitment to scientific excellence is nurtured in an environment where we actively support, inspire, and challenge each other. We believe that by prioritizing our team, we can achieve exceptional outcomes for our patients and our careers. Join us in our mission to make a significant difference for our patients, for your career, and for what lies ahead.For further insights into our vision and progress, explore our latest corporate deck and presentations here.Role Overview: Director of Clinical Monitoring OversightAs the Director of Clinical Monitoring Oversight, reporting to the Senior Director of Clinical Operations, you will spearhead the strategic and operational leadership for global clinical site monitoring initiatives across Olema’s clinical programs. You will ensure that clinical monitoring—whether managed by internal teams, outsourced to Functional Service Providers (FSPs), or Clinical Research Organizations (CROs)—meets the highest standards of quality and compliance with GCP regulations. Your responsibilities will include overseeing Olema’s Clinical Monitoring Oversight Leads and regional monitoring teams to drive site performance. You will also be tasked with developing and implementing strategic oversight methodologies and standards for clinical monitoring execution globally, emphasizing operational excellence, data integrity, and readiness for inspections through a risk-based, data-driven approach.This position is based in either our Boston, MA or San Francisco, CA offices and will involve approximately 15% travel.Your primary responsibilities will include:Leading strategic direction and operational oversight of all global monitoring activities across Olema’s clinical programs.Managing the internal clinical monitoring oversight team and FSP vendors responsible for providing Regional Site Monitoring Leads (RSMLs), ensuring alignment with Olema’s quality standards.

Join Our Innovative TeamBe a part of a mission-driven organization that demonstrates the transformative impact of our healthcare solutions. As the Director of Clinical Research, you will spearhead initiatives that showcase the clinical and financial advantages of Hinge Health’s offerings. As we expand our reach to millions, we are looking for a forward-thinking leader to oversee our research initiatives and revolutionize how we articulate ROI to health plans and employers. You will unite rigorous clinical science with strategic business insights, ensuring our data narrates a powerful, evidence-based story that enhances adoption and retention rates.Your Impactful ContributionsFirst 3 Months: Conduct a thorough review of our existing research projects and ROI assessment methods. Forge strong, trustworthy relationships with essential partners across Commercial, Product, and Engineering to uncover their data requirements and challenges.First 6 Months: Develop and execute innovative strategies to enhance the efficiency of our ROI evaluations, transitioning from manual, ad-hoc studies to more scalable frameworks. Take charge of the research roadmap, ensuring alignment with our broader company objectives.First Year: Serve as the primary strategic advocate for Clinical Research, balancing scientific integrity with business flexibility. Successfully lead your team in publishing and sharing pivotal findings that bolster our sales and contracting efforts, solidifying Hinge Health's position as the leader in musculoskeletal (MSK) outcomes.Your ProfileA Growth-Oriented Learner: You continuously explore new methodologies to evaluate impact. You challenge the status quo and seek innovative, efficient ways to demonstrate value in a complex healthcare landscape.An Effective Communicator: You fluently navigate between clinical research and business strategy. You can clarify intricate regression analyses for financial experts while effectively conveying the implications to sales teams and potential clients.A Strategic Leader: You excel in navigating ambiguity and managing a diverse array of high-stakes projects. You possess the acumen to allocate resources judiciously, prioritizing initiatives that yield the most significant business impact.A Mentor: You lead with empathy and hold high expectations, empowering your team to grow while encouraging them to take ownership of their results.Basic QualificationsAdvanced degree in a relevant field (PhD, MPH, etc.).Proven experience in clinical research, preferably in a healthcare setting.Strong analytical and communication skills.

About GigaGiga has recently secured a remarkable $61M in Series A funding, collaborating with Fortune 500 companies to revolutionize customer experience through cutting-edge real-time AI agents. These agents possess the ability to comprehend emotions, swiftly resolve issues, and seamlessly scale within the world's largest enterprises.As we stand at a transformative juncture, our aspirations are set even higher. Our mission is to establish ourselves as the premier AI platform for enterprise workflow automation. To realize this vision, we are on the lookout for exceptional individuals to join our team!At Giga, our work has a profound impact on millions of lives daily. Our employees enjoy autonomy and the opportunity to make a significant difference. With a fantastic team, proven commercial success, and a clear trajectory towards becoming a generational company, we invite you to learn more about us:Voice AI startup Giga raises $61M Series ADoorDash and Giga PartnershipGiga is trusted by leading B2C companies, including DoorDash, for complex support and operational workflows across various channels. If this opportunity excites you, we encourage you to keep reading.About the RoleWe are seeking a strategic and technology-savvy Director of Operations to lead and innovate our daily business operations. This is a crucial leadership position responsible for enhancing the efficiency, scalability, and continuous improvement of our operational and personnel systems. You will have a strong mandate to integrate AI tools and automation at every level of the organization.In this role, you will collaborate directly with our CEO and leadership team, serving as both an operational leader and an internal advocate for AI. Your responsibilities will include identifying opportunities to leverage artificial intelligence for reducing friction, minimizing costs, and maximizing team capacity. You will also oversee structured pilots and evaluations of emerging AI systems to assess their scalability.Key ResponsibilitiesOperational LeadershipTake ownership of designing, executing, and continuously refining core business processes across all departments.Establish and uphold scalable systems that foster growth without compromising quality.

About AbridgeFounded in 2018, Abridge is dedicated to enhancing understanding within the healthcare sector. Our innovative AI-driven platform is specifically designed for medical discussions, streamlining clinical documentation to allow healthcare practitioners to prioritize patient care.Our robust technology converts patient-clinician dialogues into structured clinical notes in real time, featuring advanced EMR integrations. Leveraging Linked Evidence and our specialized, auditable AI, we uniquely align AI-generated summaries with verified data, enabling providers to confidently trust our outputs. As leaders in generative AI for healthcare, we are establishing the benchmarks for the ethical implementation of AI across healthcare systems.Our dynamic team comprises practicing MDs, AI experts, PhDs, creative professionals, technologists, and engineers, all collaborating to empower individuals and enhance the healthcare experience. Our offices are located in the vibrant Mission District of San Francisco, the trendy SoHo neighborhood of New York, and East Liberty in Pittsburgh.The Role**This role requires in-office attendance at our San Francisco (Mission District) office three times a week.**In the position of Clinical Success Director - Nursing, you will play a pivotal role in defining, launching, and expanding our generative AI platform for nursing professionals. Your efforts will directly alleviate the cognitive load associated with clinical documentation. You will work closely with clients, partners, product managers, designers, machine learning experts, and healthcare professionals to develop products that effectively connect clinical discussions with actionable insights.Key Responsibilities:Assess new product offerings and provide expert insights to our product teams.Cultivate and sustain relationships with clients, including user onboarding, gathering customer feedback, optimizing nursing workflows, and identifying opportunities for enhanced engagement and success.Design and recruit a council of trusted nurse advisors to inform product strategy and roadmap.Develop use case-specific end-user surveys and success metrics to demonstrate impact and value.Promote product features and vision to potential customers through the creation of sales materials, conducting product demonstrations, training sessions, and more.

Join Abridge as the Senior Director of Clinical Success, where you will play a pivotal role in enhancing patient care through innovative healthcare solutions. You will lead a dynamic team, collaborating closely with clinical and operational stakeholders to ensure the effective delivery of our services. Your strategic vision and leadership will drive the success of our clinical programs, making a meaningful impact on patient outcomes.In this role, you will be responsible for developing and implementing strategies that promote clinical excellence and operational efficiency. You will engage with cross-functional teams to optimize workflows and ensure that our services exceed industry standards.

Join amaehealth as an Operations Lead for Clinical Programs and play a pivotal role in enhancing our clinical operations. You will be responsible for overseeing the execution and delivery of clinical programs, ensuring adherence to the highest standards of quality and compliance. This position requires a strategic thinker with a passion for operational excellence and a commitment to improving patient outcomes.As an integral part of our team, you will collaborate with cross-functional teams, manage program timelines, and drive continuous improvement initiatives. Your expertise will help shape our clinical strategy and deliver innovative healthcare solutions.

About AbridgeFounded in 2018, Abridge is dedicated to enhancing understanding within healthcare. Our innovative AI-driven platform is specifically designed for medical dialogues, streamlining clinical documentation processes while allowing healthcare professionals to concentrate on what truly matters—their patients.Our enterprise-level technology converts patient-clinician discussions into organized clinical notes in real-time, featuring extensive EMR integrations. Utilizing Linked Evidence and our uniquely designed, auditable AI, we are the sole organization that aligns AI-generated summaries with verified information, enabling providers to quickly trust and validate the results. As trailblazers in generative AI for healthcare, we are establishing the industry benchmarks for the ethical deployment of AI across health systems.Our expanding team comprises practicing MDs, AI experts, PhDs, creative minds, technologists, and engineers collaborating to empower individuals and simplify care. Our offices are located in the Mission District of San Francisco, the SoHo area of New York, and East Liberty in Pittsburgh.The RoleIn your role as the Clinical Success Director - Nursing, you will lead the way in defining, launching, and expanding our generative AI platform tailored for nurses. Your contributions will significantly alleviate the cognitive load tied to clinical documentation. You will work closely with clients, partners, product managers, designers, machine learning experts, and healthcare professionals to create products that connect clinical dialogues with actionable data.Key ResponsibilitiesAssess new product offerings and provide specialized knowledge to our product teams.Cultivate and sustain relationships with customers, including user onboarding, gathering feedback, optimizing nursing workflows, and pinpointing areas for enhanced engagement and success.Establish and recruit a trusted council of nurse advisors to steer product strategy and roadmap.Create use case-specific end-user surveys and success metrics to illustrate impact and value.Promote product capabilities and direction to potential customers through the development of sales materials, conducting product demonstrations, training sessions, and more.

Role overview RapidFort Inc. seeks a Director of Sales Operations to support the Revenue Operations department in a hybrid role. Reporting to the VP of Sales / CRO, this position centers on providing the sales organization with the data, processes, systems, and compensation structures needed for effective performance. Key responsibilities Support the sales team by maintaining and improving operational processes and systems. Analyze complex sales and revenue data, then translate findings into clear, actionable insights. Collaborate with Sales, Finance, and Leadership to drive revenue growth and optimize sales operations. Collaboration This role requires frequent interaction with Sales, Finance, and company leadership. The Director of Sales Operations plays a central part in aligning teams and improving overall sales effectiveness.

We are seeking a visionary Director of Engineering & Operations to lead our engineering team and oversee operational excellence at actionlife. In this pivotal role, you will drive innovative solutions, optimize processes, and ensure the highest standards of quality and efficiency.Your leadership will shape the future of our technology initiatives and operational strategies, making a significant impact on our growth and success.

About David AIDavid AI is pioneering the field of audio data research, merging rigorous R&D methodologies with data development. Our mission is to seamlessly integrate AI into daily life, with audio as the key gateway. As the demand for advanced audio AI grows, the need for high-quality training data becomes critical, and that’s where we excel.Founded in 2024 by former engineers and operators from Scale AI, we’ve quickly attracted leading tech companies and AI labs as our clients. Recently, we secured a $50M Series B funding round from prominent investors including Meritech, NVIDIA, and others.Our dynamic team is composed of talented, humble, and ambitious individuals. We are actively seeking exceptional minds in research, engineering, product development, and operations to join us in advancing the audio AI frontier.About Our Data Operations TeamThe Data Operations team is charged with converting raw audio into high-quality training datasets for some of the top AI labs. Our focus is on creating scalable data pipelines and running them efficiently.We start with the capabilities we want our models to achieve, exploring various data formats and collection strategies, then validating these approaches with researchers. Once a method is effective, we industrialize it by developing reliable pipelines that ensure high-quality audio processing. We are dedicated operators who excel in uncertain environments, equally adept at prototyping innovative workflows and managing large-scale production systems.Position OverviewAs the Director of Operations, you will oversee our data product operations, serving as the driving force behind scalable audio data production. You will lead a diverse team of operators responsible for creating and refining data pipelines, whether through pioneering experiments or scaling proven datasets. As a unifying leader, you will define strategies, navigate trade-offs, and align your team of XX around the company's strategic goals.Key ResponsibilitiesDirect and manage multiple business units, each led by a General Manager, focusing on large-scale audio data pipelines for high-value clients.Oversee the entire execution process from delivery to quality assurance, ensuring the operational excellence of our data services.

About Scribd:At Scribd Inc. (pronounced “scribbed”), our mission is to ignite human curiosity. As part of our team, you will help craft a world rich with stories and knowledge, facilitate the exchange of ideas and information, and empower collective expertise through our innovative products: Everand, Scribd, Slideshare, and Fable.We cultivate a culture where our employees can express their true selves and take bold actions; where we engage in meaningful debates and commit to decisions, embracing the unpredictable twists of our journey. Every team member is empowered to take initiative while we remain focused on our customers.We believe in a balanced workplace structure that fuses individual flexibility with community connections. With our Scribd Flex program, employees can collaborate with their managers to select a work style that best fits their personal needs. A key element of Scribd Flex is our commitment to fostering intentional in-person interactions that enhance collaboration, build culture, and strengthen connections. Thus, occasional in-person attendance is required for all Scribd employees, irrespective of their work location.We are searching for new team members who embody “GRIT.” This concept represents the blend of passion and perseverance toward long-term objectives. At Scribd, we believe in the potential this can unlock, encouraging employees to embrace a GRIT-ty approach in their work. In practical terms, GRIT stands for setting and achieving Goals, delivering Results, contributing Innovative solutions, and positively influencing the Team through collaboration and a great attitude.Overview:We are on the lookout for an experienced Director of Customer Operations to spearhead both the strategic vision and the day-to-day management of this important function. The ideal candidate will translate company objectives into measurable operational outcomes while cultivating and developing high-performing teams. We seek a leader who perceives AI not merely as a tool for efficiency but as a transformative force in engaging with our community. This individual will guide the transition from traditional support models to an AI-first operation that not only expands our reach but also deepens the human connection with our audience.

Role overview Crusoe seeks a Director of Commercial Operations based in San Francisco, CA. This leadership role centers on shaping and carrying out strategies that drive the company’s commercial objectives. The position aims to refine operational processes, build stronger customer relationships, and support revenue growth across several channels. What you will do Lead strategic projects that contribute to commercial expansion Collaborate with teams throughout the organization to improve operations Identify and implement methods to boost customer engagement and satisfaction Work to meet revenue goals by refining processes and tactics Create solutions that support overall business goals Requirements Demonstrated experience in commercial strategy and operations Comfort working alongside cross-functional teams History of driving both revenue growth and process improvements

About Curai Health Curai Health uses AI and machine learning to address challenges in primary care. The company’s platform supports clinicians in reaching more patients while keeping care affordable. By working closely with insurers, Curai Health helps patients stay engaged with their health and aims to improve outcomes and lower costs. Remote Work and Location Curai Health operates as a remote-first company, welcoming applicants from anywhere in the United States. The corporate headquarters is in San Francisco.

About AbridgeFounded in 2018, Abridge aims to revolutionize healthcare communication. Our innovative AI-driven platform enhances medical conversations, streamlining clinical documentation and allowing healthcare professionals to prioritize patient care.We provide enterprise-level technology that converts patient-provider discussions into structured clinical notes in real-time, featuring advanced EMR integrations. With our unique Linked Evidence and auditable AI, we are the sole entity that aligns AI-generated summaries with verified data, enabling healthcare providers to quickly trust and confirm our outputs. As leaders in healthcare generative AI, we are establishing benchmarks for responsible AI application across health systems.Our diverse team comprises practicing physicians, AI researchers, PhDs, creative minds, technologists, and engineers dedicated to enhancing healthcare experiences. We operate from offices in the vibrant Mission District of San Francisco, trendy SoHo in New York, and East Liberty in Pittsburgh.The Role**Position requires in-office presence three times per week at our San Francisco (Mission District) location. In the role of Clinical Success Director, you will lead initiatives to deliver outstanding generative AI solutions for clinicians, directly impacting the alleviation of cognitive overload linked to clinical documentation. Your responsibilities will encompass collaboration with clients, partners, product managers, designers, data scientists, and healthcare experts to develop products that translate clinical conversations into actionable insights.Key ResponsibilitiesFacilitate clinician empowerment by providing education and training for new users, creating supporting materials, and fostering relationships with clinical advocates and advisors.Gather product feedback through expert insights on current clinical documentation approaches and work alongside product teams to establish a definitive clinical product roadmap.Offer strategic product recommendations by synthesizing user feedback and generating documentation that illustrates how product enhancements can broaden our product's reach and elevate clinician experiences.Develop and track end-user engagement and success metrics to showcase long-term value and impact.Promote product features and direction to potential clients through the creation of sales materials, conducting product demonstrations, and more.

Director of OperationsAfterQuery is seeking a dynamic Director of Operations to lead the delivery of high-quality human data to cutting-edge AI laboratories. In this pivotal role, you will design and implement the organizational framework necessary to scale our operations effectively, oversee internal teams, and manage projects involving potentially thousands of contractors. You will establish critical operational metrics and collaborate closely with engineering teams to optimize our data production engine, ensuring timely and efficient data delivery at AfterQuery. This is an impactful leadership position for an individual eager to strengthen the operational backbone of a rapidly expanding human data enterprise.Company OverviewAfterQuery operates at the forefront of artificial intelligence research, exploring the limits and potentials of AI through innovative datasets and experimentation. Our clientele consists of leading foundation model labs, positioning us to serve the most advanced AI development groups globally.Headquartered in San Francisco, CA, we have garnered support from prestigious investors such as Y Combinator and BoxGroup, alongside industry veterans from Lightspeed, Index Ventures, Google DeepMind, and Meta GenAI.Our founding team is composed of experts from renowned firms such as Jane Street, Meta, Citadel Securities, Google, Palantir, Goldman Sachs, Morgan Stanley, and Silver Lake.Why Join UsUnmatched Growth Potential: Our rapid expansion has led us to achieve millions in monthly revenue in less than a year. The foundation model labs are growing at an unprecedented pace, and we are at the epicenter of this transformation, providing the essential data and infrastructure to advance the frontier.Foundational Leadership Role: Take charge from day one and shape the future of the company.Competitive Compensation: Enjoy a competitive salary coupled with meaningful equity in a fast-scaling organization.Exceptional Team: Collaborate with a high-caliber founding team composed of talent that has transitioned from prestigious firms including Citadel Securities, Jane Street, Meta, Palantir, Goldman Sachs, and Morgan Stanley. Experience unparalleled exposure at the forefront of AI with the most talented group you’ve ever worked with.The RoleEstablish the operational foundation of a company collaborating with leading AI labs.Oversee a wide range of responsibilities encompassing human data delivery, people operations, management, and finance/legal.Engage in a mission-driven, agile culture that values curiosity, pragmatism, and excellence.Work directly with founders on strategic initiatives and resource management.ResponsibilitiesOrganizational leadership and development.Data management and operational oversight.Collaboration with cross-functional teams to optimize performance.Evaluation and enhancement of operational processes.

At Olema Oncology, we are committed to pioneering advancements in breast cancer treatment and beyond. Our flagship program, palazestrant (OP-1250), serves as a complete estrogen receptor antagonist (CERAN) currently advancing through development for metastatic breast cancer, showcasing immense potential both as a standalone treatment and in synergy with other therapies for ER+/HER2- metastatic breast cancer. Additionally, we are excited about our follow-on candidate, OP-3136, a powerful KAT6 inhibitor that aims to set new benchmarks in its class.Our culture thrives on bold scientific innovations, driven by a supportive, motivating, and challenging environment. At Olema, we believe that prioritizing our people leads to unparalleled outcomes in our work. If you are eager to be part of an unstoppable force in advancing healthcare, let’s collaborate to make a significant impact for our patients, your career, and the future.To explore our latest corporate materials, including our corporate deck and presentations, click here.About the Role: Associate Director of Clinical Supply ChainIn the role of Associate Director of Clinical Supply Chain, reporting directly to the Senior Director, you will be responsible for the strategic planning, creation, implementation, and optimization of our clinical supply chain to guarantee a seamless and timely drug supply for Olema's clinical programs. The position is based in either our San Francisco or Cambridge office and may require approximately 15% travel, both domestic and international.Your primary responsibilities will include:Comprehensive management of the clinical supply chain from end to end.Development and execution of global Clinical Supply Chain strategies.Management of global inventories, shipping logistics, and coordination with third-party manufacturers.Development and oversight of Interactive Response Technologies (IRT) systems.Supervision of packaging, labeling, and distribution across multiple vendors.Creation and management of clinical labels.Identification and escalation of supply chain risks and resolution of risk items.Collaboration with Clinical Operations to align on assumptions and build clinical supply to meet program demands.Representation of the Clinical Supply Chain on study execution teams.

Join Aarki Inc. as the Director of Revenue Operations, where you will lead our revenue operations strategy and drive growth initiatives. You will be responsible for optimizing processes, leveraging data analytics, and ensuring alignment across departments to maximize revenue potential.Your leadership will play a key role in shaping our approach to sales, marketing, and customer success, ensuring that we are positioned for success in a competitive landscape.

About OneNotary OneNotary is a growing software-as-a-service (SaaS) company based in San Francisco. Our platform delivers secure, accessible online notarization services for individuals and enterprises, serving clients in finance, legal, and other regulated fields. Thousands of businesses, including DocuSign, Route, and DoorDash, rely on our technology. With recent Series A funding, OneNotary is entering a new phase of expansion and seeking experienced leaders to help scale operations and customer experience. Role Overview The Director of Notary Operations leads OneNotary’s national notary network, ensuring secure and high-quality service for enterprise clients and individual users. This leader manages a workforce of full-time and part-time notaries, focusing on operational quality, regulatory compliance, and continuous improvement of the notary experience. The role reports to executive leadership and works closely with Customer Success, Product, Engineering, Compliance, and HR teams to drive operational excellence and support company growth. Main Responsibilities Network Leadership and Workforce Management Grow and oversee OneNotary’s network of notaries across the United States. Design and implement workforce strategies to build a high-performing network. Lead workforce planning, capacity forecasting, and recruitment to maintain consistent service levels. Develop performance standards, engagement programs, and retention initiatives for notaries. Training, Quality, and Compliance Create training, certification, and onboarding programs to uphold professionalism, compliance, and customer service standards. Implement quality assurance processes such as audits, session reviews, coaching, and performance monitoring. Ensure compliance with state-specific notary laws and Remote Online Notarization (RON) regulations nationwide. Identify and address compliance risks proactively. Operations and Performance Track operational KPIs and lead initiatives to improve efficiency, quality, and customer satisfaction. Develop dashboards and reporting tools to give leadership visibility into operational health across workforce segments. Manage escalations for high-priority client or notary concerns, ensuring timely and professional resolution. Cross-Functional Collaboration Work with Product and Engineering teams to improve platform features and user experience.

Scribd, Inc. is dedicated to enhancing human understanding through our innovative products, including Scribd®, Slideshare®, Everand™, and Fable. We empower billions globally to transform access into insight, application, and expertise.Culture at Scribd, Inc.At Scribd, we foster a culture where authenticity and boldness thrive. We encourage open debates, embrace unexpected developments, and empower every employee to prioritize customer satisfaction through decisive action.We believe the best results stem from a balance of individual flexibility and meaningful community connections. Our Scribd Flex program allows employees to choose their work style and location, ensuring optimal performance while fostering collaboration through intentional in-person interactions. Occasional attendance at our offices is required for all Scribd employees, regardless of their work location.We are looking for team members who embody “GRIT” — a blend of passion and perseverance towards long-term objectives. GRIT encapsulates our work philosophy: setting and achieving Goals, driving Results, generating Innovative solutions, and enhancing our Team dynamics through collaboration and positivity.Position Overview:We are in search of an accomplished Director of Customer Operations to drive both the strategic direction and daily execution of this vital function. The ideal candidate will transform company objectives into tangible operational results while cultivating high-performing teams. We seek a visionary leader who views Artificial Intelligence as a pivotal element in reshaping our community engagement, transitioning from traditional customer support to a forward-thinking, AI-centric operation that scales our outreach and enriches our audience connections.