Product Manager, Growth at Otter | San Francisco

About Us At Otter, we are revolutionizing the digital landscape for food services. As off-premise dining continues to rise, we equip restaurants with the tools they need to thrive in a complex environment. Our innovative platform empowers food operators of all sizes—from local favorites to global chains—allowing them to focus on delivering exceptional culinary experiences to their customers. By partnering with us, they can contribute to making quality food more accessible, reliable, and affordable for all. Your Role As the Product Manager for Product-Led Growth (PLG), you will be responsible for devising the strategic roadmap that drives Otter’s growth through our product offerings. Your primary focus will be on creating a self-service growth engine aimed at enhancing acquisition, activation, monetization, and retention. Key responsibilities include: Designing and conducting experiments to optimize funnel efficiency, lower Customer Acquisition Costs (CAC), and elevate conversion rates from lead to customer to expansion. Developing features and workflows that facilitate organic growth. Enhancing monetization strategies via pricing experiments, upsell opportunities, and Customer Relationship Management (CRM) campaigns that increase Customer Lifetime Value (LTV). Collaborating with Marketing, Sales, and Data Science teams to enrich lead quality, refine attribution, and optimize marketing channels. Establishing and monitoring key success metrics such as CAC, LTV, conversion rates, activation velocity, and self-service revenue. Working cross-functionally with engineering, design, and go-to-market teams to deliver quickly, learn effectively, and scale successful initiatives. Qualifications Minimum of 5 years of experience in product management or related fields. Demonstrable success in building and scaling growth-centric product experiences. Strong analytical skills, with proficiency in SQL, experimentation methodologies, and growth modeling. Creative problem-solving capabilities with a strong inclination towards rapid learning and iteration. Exceptional communication skills to align go-to-market, data, and product teams around a unified growth strategy. Bonus points for experience in SaaS, marketplaces, or restaurant/commerce technology. Why Join Otter? Expansive market potential: You’ll be working in an $80 billion industry projected to surpass $500 billion by 2030 in the United States. Transformative impact: Be part of a team that is reshaping how restaurants operate both online and offline. Scalable influence: Your contributions will drive significant change across the industry.

About Bland AI Bland AI builds advanced AI phone agents that help companies transform how they communicate with customers. Backed by Emergence Capital, Y Combinator, and founders of PayPal and Twilio, Bland AI has raised $65 million to drive innovation in voice automation. The team of 60 supports clients like Better.com, delivering scalable, friendly conversations through AI-powered solutions. Role Overview: Customer Success Manager (Technical Account Manager) This role is based in San Francisco and focuses on guiding customers through the post-sales journey. The Customer Success Manager will own customer relationships, develop strategic plans, and ensure that clients see clear value from Bland AI’s technology. As the founding Technical Account Manager, this person will play a key role in stabilizing accounts, surfacing risks, and identifying opportunities for growth and feedback. What You Will Do Drive Customer Success: Oversee the customer journey after the sale, ensuring rapid onboarding, achievement of KPIs, and clear ROI. Address issues early, guide clients to high-impact use cases, and make each deployment a success for both sides. Collaborative Problem Solving: Work closely with engineers to resolve technical issues and keep customer operations running smoothly. Proactive Technical Support: Educate customers on best practices, new features, and ways to optimize their use of Bland AI products. Customer Growth & Expansion: Identify new use cases, develop expansion strategies with clients, and turn insights into actionable plans for growth. Effective Communication: Communicate clearly with stakeholders at every level, translating complex AI features into practical recommendations.

About UsAt Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.The OpportunityAs our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.We would love to meet you if the following resonates:Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.

Join Our Mission to Revolutionize Healthcare Accessibility!At Assort Health, we are dedicated to ensuring that exceptional healthcare is effortlessly accessible to everyone, everywhere. Our vision is to create a seamless connection between patients and providers, enhanced by AI technology that simplifies the complexities of healthcare and caters to the specific needs of each provider.As the leading patient experience platform, Assort Health harnesses the power of specialty-specific agentic AI, allowing our omnichannel AI agents to integrate smoothly with EHR/PMS systems and unique provider preferences. This innovation significantly reduces hold times and enhances the efficiency of care delivery.Since our inception in 2023, we have successfully managed over 100 million patient interactions, cutting average hold times from 11 minutes to just 1 minute. Our platform now serves thousands of providers, achieving an impressive 98%+ resolution rate and 99% scheduling accuracy. With an average patient satisfaction rating of 4.5/5 based on 52,000 reviews, we are proud to have experienced 20x revenue growth in 2025. Join us as we expand our reach across the healthcare industry.The RoleWe are seeking an enthusiastic Customer Success Manager to develop and scale systems that ensure our customers thrive. You will act as a vital link between our users and our product, executing strategies and tools that foster a deep connection with Assort and guiding the evolution of customer success as we aim for a 3x scale-up.Your ResponsibilitiesCultivate Customer Relationships — Serve as the primary contact for clinic operators and partners, ensuring they derive exceptional value from Assort.Enhance Adoption and Outcomes — Assist customers in implementing best practices, monitoring key metrics, and translating insights into tangible improvements.Transform Feedback into Action — Collaborate with Product, Engineering, and Operations teams to advocate for customer needs and shape our roadmap.Develop Scalable Systems — Design and refine playbooks, processes, and tools to provide efficient, consistent, and high-quality support as we scale.Establish Trusted Partnerships — Build long-term relationships that drive customer retention, expansion, and advocacy.

About Our TeamJoin the innovative AI Success Engineer team at OpenAI, where we collaborate with forward-thinking organizations to harness the transformative power of artificial intelligence. Our mission is to ensure that cutting-edge AI technologies translate into tangible business outcomes, guiding clients from initial deployment to extensive enterprise adoption. Our expertise encompasses technical integration, workflow transformation, and ongoing program and product delivery.We work with a diverse clientele, including rapidly growing digital companies, established global enterprises, government bodies, and educational institutions. Each engagement offers a chance to influence the impact of AI on work processes, productivity, and innovation. This role is pivotal to our vision.About the RoleAs an AI Success Engineer, you will serve as the primary post-sales contact for OpenAI’s key clients. Your role involves ensuring account health, promoting user adoption, ensuring technical readiness, uncovering new use cases, and delivering significant value through our rapidly expanding platform.This position combines technical expertise, program management, customer advisory, and product influence. You will engage deeply with customer teams, analyze workflows, lead configurations, manage deployment plans, and guide clients to impactful use cases that highlight the full potential of our solutions.Collaboration is key; you will work closely with Sales, Solutions Architecture, Product, and Research teams to ensure a seamless and successful customer experience at every interaction. Success in this position means accelerating adoption rates, enhancing customer engagement, facilitating strategic use cases from concept to production, and enabling clients to demonstrate measurable business results.This position is based in San Francisco (in-office three times a week), and we provide relocation assistance for new hires.Key Responsibilities:Develop and maintain strong technical relationships with post-sale clients, serving as their trusted advisor on deployment, adoption, and value realization.Oversee account health, user adoption rates, and continuous technical deployment success within your portfolio.Become an expert in OpenAI's suite of products, including our API, Codex, and ChatGPT Enterprise, conducting technical enablement and configuration sessions.Identify and validate potential use cases by collaborating closely with customer teams to assess workflows and pain points.

Strategic Customer Success ManagerTeam: SalesProlificAt Prolific, we are not just participants in the AI sector; we are pioneers in crafting the human data infrastructure that is transforming AI development. As foundational AI technologies become more standardized, it is the quality and variety of human-generated data that sets products and models apart. Our Strategic Sales and Success team collaborates with many of the world’s foremost AI model creators on their most critical initiatives.The RoleAs the Strategic Customer Success Manager, you will engage with pioneering AI model developers who are making headlines daily, ensuring they derive exceptional value from our human data solutions. You will act as a trusted advisor to AI researchers, program managers, and business stakeholders, steering the adoption, consumption, and realization of value from our offerings. You will manage the entire customer success lifecycle, guiding clients from onboarding through to maturity, expansion, renewal, and advocacy while working closely with teams across Prolific, including Services, Support, Sales, Solutions Engineering, Product, and Marketing.What You’ll Bring to the Role6+ years of experience in a customer-facing strategic or enterprise customer success role, preferably in an industry related to AI or technology.

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.

About Sprig Sprig builds an AI-powered experience research platform designed to move beyond traditional survey tools. The platform helps teams gather instant, actionable insights that fit directly into product development. Sprig’s mission is to make customer understanding simple and ongoing, so product teams can make informed decisions and improve customer experiences in real time. Leading brands such as Notion, Figma, Coinbase, and TripAdvisor use Sprig to strengthen their customer relationships. As Sprig nears $100M in annual recurring revenue and rolls out new AI features, the company is broadening its reach with innovative businesses around the world. Role Overview: Customer Success Manager Sprig is hiring a Customer Success Manager to join the San Francisco team. This role works closely with a range of fast-growing companies, supporting them as they use Sprig to achieve their goals. Acting as a strategic advisor to product and research leaders, the Customer Success Manager helps clients uncover user insights, encourages adoption across teams, and ensures customers continue to see value from the platform. This position manages the full customer lifecycle for a portfolio of Mid-Market accounts, from onboarding through renewal. The role involves collaborating across teams, spotting opportunities for account growth, and working to improve Net Revenue Retention (NRR). Customer feedback is a key part of the job, with insights regularly shared with Sprig’s Product team. This is an in-office role, based in downtown San Francisco four days a week, just steps from Montgomery BART/MUNI. Key Responsibilities Portfolio Growth: Oversee post-sale success for Mid-Market accounts, focusing on retention and expansion by planning for customer success and aligning with business objectives. Expansion Opportunities: Analyze product usage to identify upsell and cross-sell options, address adoption gaps, and connect Sprig’s capabilities to changing customer needs. Client Advocacy: Build and maintain strong relationships with customers, supporting their ongoing engagement and success with Sprig’s platform.

Join Attio in Revolutionizing CRM for the AI Age!At Attio, we are on a mission to transform Customer Relationship Management with our innovative AI-native CRM designed for ambitious go-to-market teams. Recently, we secured a $52M Series B funding round led by GV (Google Ventures) alongside Redpoint, Balderton, Point Nine, and 01A. Our dedicated team excels at addressing complex technical challenges and enhancing user experiences, setting new industry standards.About the RoleAs a pivotal member of our Customer Success team, you will play a crucial role in how we build, grow, and deliver value to our customers. Your mission will be to ensure quick adoption of Attio, seamless integration, and sustainable success for our clients. With a blend of technical expertise and genuine empathy, you will guide teams through intricate use cases, providing insights that help shape our product while turning effective onboarding into lasting achievements.Your ResponsibilitiesLead tailored success strategies for key accounts, functioning as both the business relationship manager and a consultative product authority.Develop and implement strategies to monitor customer health, fostering adoption, retention, and upsell opportunities both individually and collectively.Collaborate with fellow Customer Success Managers to share innovative ideas, establish best practices, and create scalable program templates to maintain consistency as we expand.Assist in developing one-to-many engagement programs for secondary accounts using channels like email, workshops, webinars, office hours, and community initiatives.Leverage data to segment customers based on product usage and firmographic information, offering tailored resources to meet their needs.Work alongside Sales Engineering, Support, and other teams to develop content for scalable programs.Partner with marketing and product teams to create brand and activation content.Your Qualifications5+ years of relevant professional experience, with at least 3 years in Customer Success or Account Management.A passion for enhancing customer experiences and driving product adoption.

About ConveoAt Conveo, we are revolutionizing market research with our cutting-edge AI platform that facilitates rapid, cost-effective, and high-quality consumer and B2B insights. Trusted by global leaders such as Unilever, Google, and Orange, our AI-driven video interviewer empowers marketing and product teams to derive meaningful insights efficiently.The Challenge We AddressTraditional research methods are often slow, costly, and lack depth. These inefficiencies hinder companies' understanding of their customers and their ability to meet client needs. We strive to break these barriers.Join Our Dynamic TeamYou will work alongside a passionate, high-energy team with diverse expertise in market research, engineering, and entrepreneurship. Together, we take pride in delivering exceptional service while enjoying the journey.Our Working StyleWe genuinely care about our clients and the impact of our solutions, consistently going the extra mile.We maintain a work hard, play hard mentality.To uphold the highest quality standards, we operate with a lean team structure.Your RoleAs a Customer Success Manager at Conveo, you will cultivate enduring relationships with researchers, marketers, and product leaders from Fortune 500 companies. Your primary objective is to ensure customers derive tangible and measurable value from our platform promptly and to encourage ongoing usage expansion.You will bridge the gap between research, product development, and business outcomes, serving as both a trusted advisor and a proactive contributor.This position transcends traditional support roles; you will influence pilot programs, drive renewals, spearhead growth initiatives, and advocate for customer needs within our organization.Your MissionDeliver outstanding customer outcomes from start to finishGuide customers from the signing phase through onboarding and achieving early successes.Establish success plans that link to measurable business impacts and value generation.Conduct regular check-ins and quarterly business reviews that directly relate Conveo usage to actionable decisions.

About Us At Otter, we understand that thriving in the restaurant industry today requires not only a passion for food and service but also a deep commitment to technology. Our mission is to empower restaurateurs globally to excel in the online food delivery landscape. Trusted by renowned brands such as Chick-fil-A, Ben & Jerry’s, KFC, and Eataly, our innovative software enhances sales, mitigates order errors, and simplifies delivery operations. Your Role Serve as the key financial partner within Otter, managing forecasting, financial planning, and performance oversight. Collaborate closely with business leaders and the CFO to convert complex data into clear, actionable insights that drive growth and efficiency while guiding capital investment decisions. Lead the budgeting process and long-term planning initiatives, develop and maintain top-tier financial models, and assess critical revenue, margin, and cost initiatives. You will monitor performance against KPIs, pinpoint variance drivers, and significantly influence your business unit's strategic direction. Work in tandem with operations, product, and go-to-market teams to influence pricing, resource allocation, and cost optimization strategies, ensuring disciplined capital deployment aligned with the company's key priorities. Qualifications A Bachelor’s degree in a STEM or analytical field. 2–5 years of experience in investment-related fields (e.g., Investment Banking, Consulting, Private Equity, Venture Capital, or Hedge Funds), with direct involvement in capital deployment or investment decision support. 2–5 years in an internal finance position, closely collaborating with operational teams to enhance business performance. Exceptional problem-solving skills, structured thinking, and a strong intellectual capacity. A collaborative approach with the ability to influence stakeholders across various functions. Why Join Us? The online food delivery market is rapidly growing, expanding from $10B to $100B in the last five years in the U.S., with projections reaching $500B to $1T by 2030. Be part of a team that is dedicated to transforming the restaurant industry, enabling businesses to thrive in the digital food delivery space. A collaborative and dynamic work environment that encourages innovation and personal growth.

The RoleJoin Otter.ai as a Customer Success Manager and play a pivotal role in enhancing our Customer Success team. Reporting to the Senior Manager of Customer Success, you will be instrumental in crafting and executing strategies aimed at customer adoption, retention, and growth, all while consistently surpassing performance targets. Your combination of strategic foresight and tactical expertise will be key in driving customer satisfaction and success.Your ContributionEngage proactively with customers, facilitating technical onboardings, training sessions, demonstrations, webinars, customized success plans, and Quarterly Business Reviews (QBRs).Assist in the development and improvement of internal tools, processes, documentation, playbooks, and materials to optimize customer success operations.Serve as a technical advisor to customers, providing both proactive and reactive support to address any technical challenges that arise.Collaborate closely with Product, Engineering, and Support teams to resolve customer issues promptly and effectively.Share critical insights with Sales, Growth, and Product teams, based on customer interactions, to promote ongoing improvement throughout the organization.Guide customers in adopting new products, empowering them to achieve long-term success and maximize the benefits of Otter.ai.

About Us At Otter, we are redefining the landscape for restaurateurs in the digital age. In an era where technology is paramount, we empower restaurants, from iconic brands like Chick-fil-A and Ben & Jerry's to local favorites, to thrive in the online food delivery space. Our innovative software enhances sales, mitigates order complications, and alleviates delivery challenges, making us the go-to solution for restaurateurs worldwide. Your Role We are on the lookout for a dynamic and strategic Head of Growth & Performance Marketing. This individual will be instrumental in spearheading initiatives that drive revenue growth through meticulous experimentation, insightful analytics, and a strong command over paid acquisition channels. Lead Otter's global performance marketing strategy encompassing various channels such as paid social, search, display, retargeting, and emerging platforms. Oversee and enhance a substantial annual performance marketing budget of $XM+, ensuring clear ROI and CAC efficiency goals. Design and refine acquisition funnels utilizing Meta Ads, Google Ads, and other paid platforms. Create a robust roadmap for quantitative experimentation, focusing on A/B testing, landing page optimization, ad creatives, and audience segmentation. Collaborate with Product, Growth, Brand, and Sales teams to ensure cohesive full-funnel strategies and cross-functional synergy. Manage forecasting, spend pacing, and provide comprehensive reporting and insights to senior leadership. Enhance attribution methodologies using tools like GA4, Mixpanel, Looker, or Snowflake. Assess new channels, automation tools, and AI-driven optimization solutions to maximize scale and reduce CAC. Act as a strategic advisor to Otter’s leadership regarding overall growth strategies, channel mix, and long-term customer acquisition models. Qualifications 10+ years of experience in performance or growth marketing with direct management of a $M+ annual ad spend. Background in a $50M+ ARR environment (SaaS, marketplace, high-growth startup, consumer goods, or multi-market consumer tech). Proven expertise in Meta Ads and Google Ads, with a successful track record of scaling CAC-positive initiatives. Exceptional mathematical and analytical skills, with a strong ability to leverage data for strategic decision-making.

At Crusoe, we are on a mission to revolutionize the energy and intelligence landscape. Our innovative solutions are designed to empower individuals to harness the full potential of AI, all while prioritizing sustainability and scalability.Join us in shaping the future of AI-driven technology. As a Customer Success Manager, you will play a crucial role in driving innovation and delivering impactful solutions that enhance our clients' experience.About the Role:We are looking for a passionate and experienced Customer Success Manager who possesses a robust understanding of cloud computing, AI, and machine learning (ML). This key role is essential in helping our clients unlock the full value of our offerings, navigating technical complexities, and equipping them with the necessary tools to meet their business and sustainability objectives. This is a full-time position.What You'll Be Working On:Customer Relationship Management: Build and sustain strong relationships with customers, understanding their unique business challenges and technical needs.Technical Guidance and Support: Offer expert technical guidance and support to clients during the implementation and optimization of our cloud-based AI and ML solutions, including Kubernetes.Performance Monitoring and Reporting: Regularly assess and report on client progress, ensuring they meet key performance indicators and achieve optimal return on investment.Industry and Technical Awareness: Continuously update your knowledge on industry trends, technological advancements, and compliance requirements to provide strategic insights to clients.Customer Training: Conduct training sessions and workshops to educate clients on the effective use and advantages of our products and services.Issue Resolution: Proactively address and resolve client issues, ensuring a high level of customer satisfaction and loyalty.What You'll Bring to the Team:Educational Background: A Bachelor's degree in Business, Engineering, or a related field.Professional Experience: Demonstrable experience in customer success, technical account management, or a comparable role within a technology-focused company.Technical Proficiency: Solid understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts effectively.

Role OverviewAt Juicebox, we are dedicated to revolutionizing the way teams attract top talent in a competitive landscape.In today's AI-driven world, human creativity is the most valuable asset. The recruitment industry operates on a zero-sum basis – you either excel or fall behind.We empower teams at Ramp, Perplexity, and prominent AI labs, among over 3,000 clients ranging from dynamic startups to Fortune 500 enterprises, to streamline their hiring processes.With over $10M in ARR and a growth rate exceeding 20% monthly, Juicebox is recognized as one of the fastest-growing AI SaaS companies globally, facilitating thousands of searches daily.Having secured $36M in funding, including a $30M Series A led by Sequoia Capital, our investor roster includes Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital.Your ResponsibilitiesGuide new customers through the onboarding process, ensuring their success with Juicebox.Enhance our renewal processes for improved customer retention.Develop best practice guides and maintain our Knowledge Base (link).Act as a trusted partner to resolve ongoing customer challenges.Collaborate with the Sales team to identify growth opportunities within existing accounts.Provide valuable product feedback to our Engineering and Product teams to enhance Juicebox's offerings.QualificationsIn-depth knowledge of recruitment processes and the challenges faced in the industry.Exceptional organizational skills with the ability to manage numerous customer interactions simultaneously.Possess a product-oriented mindset.Must be located in or willing to relocate to San Francisco (in-office 5 days a week).Preferred QualificationsPrior experience as a recruiter or sourcer.Familiarity with Product-Led Growth methodologies.Compensation: $130,000 - $180,000 base salary, commensurate with experience, plus commission for an OTE of $140,000 - $220,000. We offer generous benefits, including medical, dental, and vision coverage, along with a lunch stipend.

Opportunity Overview: As an early member of our team, you will have unlimited growth potential while contributing to a groundbreaking company at the forefront of AI technology in the logistics sector.About VoomaVooma is a rapidly expanding freight-tech startup dedicated to developing advanced AI agents for the logistics industry. Our goal is to enhance the efficiency and resilience of supply chains across the United States. With support from leading investors and a founding team with extensive industry experience, Vooma is poised for significant growth.We collaborate with prominent logistics companies including Arrive Logistics, Echo Global Logistics, MoLo / Arcbest, MODE Global, NFI Logistics, Evans Transportation, and Sunset Transportation.Founded by Jesse Buckingham and Mike Carter, our co-founders have impressive backgrounds in logistics and technology. Mike was a founding engineer at Kodiak Robotics, where he led teams on motion planning and safety for self-driving trucks. Jesse previously served as CEO of a logistics software company that he scaled from $2M to over $20M in annual recurring revenue.Vooma is supported by top-tier investors such as Index Ventures and Y-Combinator, as well as industry leaders from companies like Nolan, Arrive, Ryder, and Convoy.Role OverviewThis role presents a unique opportunity to join a skilled team at the inception of an innovative company that is changing a crucial industry. If you have ever considered working in a startup environment and are eager to dive in and make a difference, this is the perfect chance to learn extensively and advance your career.As our inaugural Implementation & Success Manager, you will collaborate with the entire team—including founders, product engineers, operations, and customer support—to ensure our clients receive substantial value from our offerings. You will act as the 'conductor,' coordinating between clients and the Vooma team to resolve issues and ensure an exceptional customer experience.Key ResponsibilitiesManage all aspects of the client relationship, including requirements gathering, onboarding, account setup, implementation, training, adoption, retention, and overall satisfaction.Build and nurture customer relationships as a trusted advisor, ensuring ongoing value from Vooma's products and services.Design and implement customer success strategies to accelerate the time it takes for customers to realize value from our solutions.

About Our TeamAt OpenAI, our AI Success Engineer team collaborates with the most forward-thinking organizations to convert groundbreaking AI advancements into tangible business outcomes. We support our clients from their initial deployment through to extensive enterprise integration. Our contributions encompass technical integration and enablement, workflow innovation, and ongoing program and product execution.Our clientele includes dynamic digital startups as well as major global corporations, government entities, and educational institutions. Each engagement provides a chance to influence how AI transforms work, enhances productivity, and drives innovation. This position is pivotal to our mission.Role OverviewAs an AI Success Engineer, you will be the primary point of contact for OpenAI's key customers post-sale. Your responsibilities will include enhancing account health and adoption, ensuring technical readiness, identifying new applications, and delivering measurable value using OpenAI's rapidly evolving platform.This position requires a blend of technical expertise, program management, customer advisory, and product influence. You will closely collaborate with customer teams to map workflows, lead configuration efforts, supervise deployment strategies, and guide customers toward impactful use cases that demonstrate the full potential of our platform.Collaboration with Sales, Solutions Architecture, Product, and Research teams will be essential to provide a seamless and successful experience for customers at every interaction. Success in this role entails accelerating adoption rates, deepening customer activation, guiding strategic use cases into production, and helping customers achieve measurable business results.Your Responsibilities Include:Overseeing post-sale technical success, adoption, and value realization across a diverse customer portfolio, leveraging customer insights, product signals, and business impact to determine priority engagement areas.Serving as a trusted advisor regarding deployment health, adoption strategies, and value realization for ChatGPT, API, Codex, and related capabilities.Analyzing logs, telemetry, usage patterns, and customer feedback to diagnose issues, form hypotheses, and provide actionable recommendations on latency, reliability, model selection, prompting, cost efficiency, and rollout preparedness.Leading targeted interventions for critical moments such as launches, risk signals, escalations, renewal preparation, and high-potential expansion opportunities.Translating customer objectives into practical, effective strategies.

About the TeamJoin the AI Success Engineering team, where we transform innovative AI technologies into impactful enterprise solutions. Collaborating closely with our clients, we guide them from initial experimentation to substantive real-world transformations, focusing on adoption, technical preparedness, and long-term value realization. Our team is pivotal in accelerating the deployment of AI products in production, ensuring they deliver measurable business results. We work in synergy with Sales, Solutions Architecture, Technical Success, and Product teams to safely and successfully bring leading-edge AI solutions to market.About the RoleWe are in search of a seasoned technical leader to oversee and expand a high-performing team of AI Success Engineers. This team is responsible for ensuring post-sale technical success for ChatGPT Enterprise, facilitating customer onboarding, activation, and adoption through structured programs, enablement initiatives, and change-management strategies.AI Success Engineers are highly technical and hands-on, assisting customers with advanced capabilities including connectors, Codex, custom GPTs, and other cutting-edge features upon their release. They collaborate closely with client stakeholders to guarantee effective deployment, widespread adoption, and tangible business outcomes.In this leadership role, you will shape team strategy, ensure robust execution and technical excellence, and create frameworks that promote scalability, consistency, and operational superiority—while maintaining close connections with customers and the field.This position is based in San Francisco and follows a hybrid work model, requiring three days per week in the office. Some regional travel will be required.Key ResponsibilitiesDevelop and implement the strategy and operational framework for the AI Success Engineering team, ensuring alignment with OpenAI's goals and customer requirements.Recruit, lead, mentor, and nurture a high-performing team of AI Success Engineers with solid technical capabilities and a focus on customer impact.Oversee the successful post-sale adoption of OpenAI products across various sectors, including enterprises, digital-native companies, and high-growth organizations.Ensure technical readiness and effective adoption of advanced OpenAI capabilities, collaborating closely with clients on practical applications.Advocate for customer perspectives to inform product development and commercial strategies.Establish operational rhythms, such as leadership updates and knowledge-sharing platforms, to enhance team effectiveness.

At Comulate, we are revolutionizing the insurance back office through innovative AI solutions. Our cutting-edge platform streamlines costly and time-consuming accounting processes, paving the way to unlock billions in inefficiencies within manual insurance operations.Recently, we celebrated our successful Series B funding round, led by BOND & Workday, marking a significant milestone in our record growth and ambitious expansion plans.Why Join Us?Experience unprecedented growth, achieving an impressive 8-figure ARR within just three years, placing us in the 95th+ percentile for startup growth.Benefit from a strong product-market fit, as our users rave about our platform, calling it “the best thing since sliced bread” and “life-changing”.Join our agile, skilled team that is crafting category-defining products for both large public and private enterprises, delivering 7-figure ROI and ensuring a cash-flow positive operation.Be part of our bold initiatives to capture market opportunities with a highly engaged customer base and an exciting pipeline of new clients.Contribute to our vision as we are in the early stages of deploying AI into core workflows across the insurance sector, harnessing immense potential.About the RoleWe are looking for an Enterprise Customer Success Manager to join our dynamic customer operations team in San Francisco, focusing on maximizing customer success post-sale.Your ResponsibilitiesAct as the primary liaison for customers throughout their post-sale journey, overseeing implementation, onboarding, training, scaling, and growth.Foster meaningful relationships with key customer advocates, establishing yourself as a trusted advisor and product expert.Represent the voice of the customer internally, collaborating with product, sales, and support teams to address challenges and enhance our offerings.