Customer Success & Growth Manager

Join Two Dots in our mission to revolutionize the financial system.When individuals apply for mortgages, car loans, or apartment leases, they submit financial documents that form the foundation of their financial profiles. The accuracy of these profiles is crucial in maintaining economic stability.At Two Dots, we are dedicated to developing a fairer and more consistent system for evaluating consumers. We effectively combat fraud that might go unnoticed and highlight value in unconventional applications that might otherwise be overlooked.Please be aware that all full-time employees are required to work from our San Francisco, CA office.Position Summary: We are seeking a proactive Customer Success & Growth Manager to propel the next evolution of our AI-driven underwriting solutions. In this key role, you will ensure our customers fully leverage the benefits of our offerings. The ideal candidate will be organized, driven, and a strategic partner in enhancing the consumer underwriting experience.Primary Responsibilities:Cultivate and maintain strategic relationships with key customers — engaging with both day-to-day users and executive stakeholders to understand their objectives, processes, and measures of success.Advocate for customer success by monitoring account health, facilitating quarterly business reviews, and developing success plans for our most critical customers.Oversee the entire customer journey, from onboarding to adoption, expansion, and renewal, ensuring continuous value from Two Dots at each phase.Proactively spot upsell opportunities while collaborating with the Sales team to grow our presence within customer accounts.Act as the primary customer advocate, collecting product feedback, identifying significant needs, and collaborating closely with Product and Engineering to influence our product development roadmap.About You:A minimum of 2 years of experience in a prestigious consulting firm (e.g., McKinsey, Bain, BCG) or a similar high-performance environment, showcasing structured problem-solving skills.Proven ability to manage complex and ambiguous projects that necessitate the integration of qualitative customer insights and quantitative business metrics.Excels in a dynamic, fast-paced environment...

Join Airwallex as a Customer Success ManagerAt Airwallex, we are revolutionizing the way global businesses handle their finances. As the foremost unified payments and financial platform, we support over 200,000 businesses worldwide, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. Our integrated solutions empower companies to manage everything from business accounts to treasury operations, all on a global scale.Founded in Melbourne, our team of over 2,000 talented professionals operates in 26 offices worldwide. With a valuation of $8 billion and backing from renowned investors such as T. Rowe Price, Visa, and Sequoia, we are at the forefront of creating the future of global banking. If you are eager to tackle ambitious challenges and make a significant impact, we encourage you to join our team.Attributes We ValueWe seek innovators who bring founder-like energy and desire to create meaningful change. Your expertise and strategic thinking, combined with our mission and operating principles, will drive our success. You thrive in a fast-paced environment, possess a curious mindset, and utilize AI to enhance productivity and problem-solving.As a humble and collaborative team player, you will transition ideas from concept to execution and ensure projects are completed end-to-end. Join us to solve complex challenges alongside exceptional colleagues and advance your career in the evolving landscape of global finance.About the TeamThe SME & Growth Business team at Airwallex is a dedicated group of professionals focused on empowering small and medium-sized enterprises (SMEs). With a blend of financial expertise and a growth-oriented mindset, we work closely with our clients to understand their unique challenges and develop tailored solutions that facilitate cross-border payments and create new revenue opportunities.Your RoleAs a Customer Success Manager for SMEs, you will oversee the growth of a diverse portfolio of over 1,000 SME clients. Your role will involve building strong relationships, understanding client needs, and ensuring they derive maximum value from our services.

As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.

Join reteam as a Customer Success Manager, where you will be instrumental in enhancing customer satisfaction and retention. Your role will involve engaging with clients, understanding their needs, and ensuring they derive maximum value from our services.As a key player in our team, you will collaborate closely with various departments to drive customer success initiatives. Your expertise in customer relationship management will be vital in fostering long-term partnerships.

As a Scaled Customer Success Manager at Culture Amp, you will play a pivotal role in driving customer satisfaction and success through innovative strategies and solutions. Your expertise will empower our customers to derive maximum value from our platform, ensuring they achieve their desired outcomes.In this position, you will leverage data-driven insights to foster relationships with clients, providing guidance on best practices and product utilization. You will work collaboratively with cross-functional teams to enhance the customer journey and contribute to our mission of improving employee engagement and organizational culture.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

At Via, we're on a mission to revolutionize global transportation through innovative technology. Our ambitions extend from enhancing individual daily commutes to significantly reducing our collective environmental impact. As a Senior Partner Success Manager, you will represent Via to our partners, playing a pivotal role both internally and externally. Your primary responsibility will be to cultivate meaningful, long-lasting relationships with our partners, transforming these connections into sustainable revenue growth opportunities. You'll act as a trusted advisor, offering strategic insights on operational, market-entry, and product-related challenges, while also advocating for our partners within Via to promote the expansion of their services.

We are seeking an enthusiastic and dynamic Manager of Scaled Customer Success to join our team at Notion Labs Inc. In this pivotal role, you will drive the success of our customer base through innovative strategies and exceptional service. Your leadership will inspire a team dedicated to enhancing customer experience and engagement. If you are passionate about customer success and have a track record of managing teams effectively, we want to hear from you!

As a Staff Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their goals while leveraging our innovative background check solutions. Your expertise will be essential in building lasting relationships, guiding customers through their journey, and maximizing the value they receive from our services. In this role, you will lead a team of Customer Success Managers, develop best practices, and implement strategies that enhance customer engagement and satisfaction. You will collaborate with cross-functional teams to ensure that our customers receive exceptional service tailored to their needs.

At Krea, we are pioneering the future of AI-driven creative tools tailored for artists, designers, and studios. Our vision is to create AI that is not only intuitive and controllable but also fundamentally enhances the creative process. We see AI as a transformative medium that encompasses text, images, video, sound, and even 3D art.We are in search of a Founding Customer Success Manager who will ensure our clients derive significant value from Krea. From initial onboarding to fostering deep and long-lasting adoption, you will collaborate closely with creative teams, guiding them through our workflows while serving as the vital link between customers, our product, and sales teams.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!

Role Overview Prolific is hiring an Enterprise Customer Success Manager for a hybrid role in San Francisco. This position focuses on helping enterprise clients reach their goals with Prolific’s solutions. The manager works closely with internal teams to support customer satisfaction and build lasting partnerships. What You Will Do Onboard new enterprise clients and guide them through initial setup Offer ongoing strategic advice tailored to each client’s needs Identify and pursue opportunities for upselling and cross-selling within existing accounts Collaborate with colleagues across departments to resolve client issues and ensure a smooth experience Who We’re Looking For Experience managing enterprise customer accounts Proactive approach to client relationships Strong interest in customer success and helping clients achieve results

Join our dynamic team at Windfall Data as the Manager of Nonprofit Customer Success, where you will spearhead a dedicated group of Customer Success Managers (CSMs) aimed at expanding our nonprofit sector initiatives. You will take charge of a portfolio of accounts while fostering team growth and establishing robust systems and processes to enhance the customer success framework at Windfall for the future.Our mission is to revolutionize the way organizations understand and utilize people data. We are committed to our core values: (1) Exceptional communication; (2) Transparency in operations; (3) Providing leverage rather than just optimization; (4) Making a positive impact every day; and (5) Upholding integrity and trust.

ConductorOne is pioneering the future of identity security with its AI-native platform designed to safeguard every type of identity—human, non-human, and AI. By leveraging advanced automation, integrated platform-level AI, and seamless connectors, our solution centralizes access visibility, enforces precise controls, facilitates just-in-time access, and automates user access reviews across various applications. Trusted by industry leaders such as DigitalOcean, Instacart, Ramp, and Zscaler, our platform is renowned for its ease of use and rapid deployment.We are excited to expand our Customer Success Growth team and are in search of a results-driven Account Manager who operates at the crossroads of Customer Success and Sales. This role is perfect for an individual passionate about driving revenue outcomes: spearheading renewals, uncovering expansion opportunities, and securing upsells within our current customer base. You will collaborate closely with our Customer Success and Sales teams to enhance the lifetime value of our clients while ensuring they receive significant ROI from our platform. If you thrive on building relationships, engaging in strategic commercial discussions, utilizing AI insights, and generating business with clients who already appreciate our product, we encourage you to apply.What You'll Do:Manage the Renewal Cycle: Oversee all renewal processes for a portfolio of accounts, accurately forecasting, identifying risks early, and executing timely renewals to safeguard and enhance annual recurring revenue (ARR).Drive Upsells and Expansions: Actively identify and capture upsell and expansion opportunities, including additional user licenses, new product modules, or extended use cases. Develop and implement strategic account plans to boost revenue growth.Bridge Customer Success and Sales: Serve as the key link between Customer Success and Sales, leveraging established relationships and customer health insights to create sales pipelines, manage deal cycles, and capitalize on growth opportunities with existing clients.Account Planning: Formulate and sustain comprehensive account plans, gaining a deep understanding of each customer’s business objectives, organizational structure, and decision-making processes to effectively position growth conversations.Commercial Negotiations: Lead discussions on pricing, negotiate contracts, and manage multi-stakeholder deal cycles for renewals and expansions, collaborating with leadership to develop innovative commercial arrangements.Monitor Customer Health and Risk: Collaborate with Customer Success Managers (CSMs) to track account health, identify potential churn risks, and devise proactive strategies for mitigation. Ensure high-risk accounts receive prioritized attention and action.Cross-functional Collaboration: Engage with various internal teams to align on customer strategies and share insights that drive customer success.

As a Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our platform. Your primary focus will be to foster strong relationships with our customers, guiding them through the onboarding process and providing ongoing support. You will leverage your expertise to help clients navigate our services, ensuring they maximize value from our offerings.Join us in creating a positive customer experience by addressing inquiries, resolving issues, and proactively identifying opportunities for improvement. Your ability to communicate effectively and your passion for customer satisfaction will be essential in driving retention and growth.

Join zip as a Customer Success Manager, where you will play a crucial role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will be the primary point of contact for our customers, helping them navigate our offerings and maximizing their experience with our products.Your responsibilities will include developing strong relationships with clients, understanding their needs, and providing tailored support to enhance their satisfaction and loyalty. You will also collaborate with cross-functional teams to drive customer engagement and retention initiatives.

Why Join Ivo?At Ivo, we recognize that contract negotiation can be a daunting and resource-intensive part of the contract lifecycle. Despite advancements, it remains challenging, reminiscent of past eras dominated by fax machines.Our innovative use of large language models is redefining contract negotiation, enabling us to tackle these challenges effectively and at scale. With a market-leading product and an impressive 85%+ trial win rate, we empower numerous top-tier companies globally to streamline their processes.Position Overview:We are on the lookout for a talented and passionate Enterprise Customer Success Manager with a strong SaaS background, specifically in customer success or account management. In this pivotal role, you will be instrumental in ensuring our customers extract the utmost value from our offerings. Your responsibilities will include onboarding new clients, providing ongoing support, and guiding them towards achieving their specific use cases and overarching business goals.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.

PagerDuty (NYSE: PD) is at the forefront of Digital Operations Management, empowering organizations of all sizes to ensure a flawless digital experience for their customers consistently. With PagerDuty, teams can swiftly identify issues and leverage real-time insights to bring together the right stakeholders for faster problem resolution and future prevention. Over 13,000 organizations, including 60 of the Fortune 100, trust us to drive success in Digital Transformation, Cloud Migration, and DevOps Modernization. Our esteemed clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. We are rapidly expanding our platform, harnessing AI/ML and Automation to increase adoption across Development, IT, Customer Service, Security, and various other teams within organizations.The Senior Principal Customer Success Manager plays a vital role in engaging with key stakeholders at customer organizations, building and nurturing robust relationships to accelerate their digital transformation journey. The ideal candidate will possess the qualifications outlined below and be open to traveling up to 25% of their time for in-person customer engagements. Customer Success Managers will work closely with clients of varying market segments, sizes, solution complexities, and lifecycle stages, tailoring their approach based on specific customer needs.