Customer Success Executive - Remote Opportunity

Join our dynamic team at dev2 as a Customer Success Executive where you'll be instrumental in ensuring our clients have an exceptional experience with our services. In this fully remote position, you will engage with customers to understand their needs and provide tailored solutions that enhance their satisfaction and success.Your role will involve regular communication with clients, addressing their inquiries, and proactively seeking feedback to improve our offerings. You will collaborate with cross-functional teams to resolve issues and ensure that our clients are maximizing the value of our products.If you are passionate about customer success and have a knack for building relationships, we want to hear from you!

Join our dynamic team as a Customer Success Specialist in a fully remote setting! This role is pivotal in ensuring our customers successfully navigate and utilize Lever's innovative hiring solutions.PLEASE NOTE: This position is part of a testing phase for Lever's hiring environment, and applications for this role are not being accepted at this time.Founded a decade ago, Lever is dedicated to revolutionizing the talent acquisition process. Our cutting-edge software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to build exceptional teams. As pioneers in the recruitment technology space, we pride ourselves on our vibrant company culture and the exceptional talent we attract. Lever has been recognized as the #1 workplace in San Francisco and among the top employers in the United States. We believe that our people are our greatest asset, and we continuously strive to enhance our 'Leveroos' community and our commitment to a people-first workspace.

Join our dynamic team as a Customer Success Manager, where you'll play a pivotal role in ensuring client satisfaction and driving success for our esteemed clientele. This is a remote position that offers you the flexibility to work from anywhere while collaborating with a talented team of professionals dedicated to excellence.At Lever, we are at the forefront of revolutionizing the hiring process, having been founded a decade ago to address one of the most significant challenges companies face: attracting and retaining top talent. Our innovative hiring software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify. We pride ourselves on our commitment to fostering a people-first culture, and our team, affectionately known as “Leveroos,” is our greatest asset. As we continue to scale, we are looking for passionate individuals to join our award-winning organization, recognized as the #1 workplace in San Francisco and a top employer across the United States.

About the Role Descript is on the lookout for a Director of Customer Success who is strategic, empathetic, and execution-focused, to spearhead, scale, and enhance our Customer Success operations. As the head of a rapidly growing Customer Success Management (CSM) team, you will play a crucial role in establishing best practices, refining our post-sale processes, and collaborating cross-functionally to boost adoption and growth within our Enterprise customer segment. This pivotal role is tailored for a builder who thrives in dynamic, early-stage environments. You will partner closely with the VP of Sales to craft our customer success strategy, guarantee customer satisfaction and growth, and position Descript as the industry leader in modern media creation workflows. Key Responsibilities Lead & Cultivate a High-Performing CSM Team Manage, mentor, and expand a talented team of Customer Success Managers tasked with onboarding, adoption, retention, and growth in strategic Enterprise accounts. Set team operating frameworks, KPIs, and performance expectations that enhance customer value and drive commercial success. Foster a culture of curiosity, collaboration, accountability, and continuous improvement. Define & Implement Customer Success at Descript Create scalable Customer Success programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk management. Collaborate with the VP of Sales to determine the long-term vision for Customer Success, success metrics, and team structure as it evolves. Deploy systems and tools that enable visibility, efficiency, and data-informed decision-making throughout the customer journey. Enhance Customer Outcomes Across Our Enterprise Portfolio Oversee executive engagement strategies, ensuring CSMs are perceived as trusted advisors by our most valuable accounts. Work alongside Sales leadership to jointly manage revenue outcomes, including retention, renewals, and expansion initiatives. Develop frameworks to identify at-risk customers, proactively intervene, and secure long-term account health. Influence Product Development & Shape the Future of Descript Act as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support. Convert customer feedback into actionable opportunities, guiding roadmap prioritization and product strategy. Ensure the Customer Success organization is seamlessly integrated with cross-functional teams.

Join dev2 as the Executive Director of the Hiring Success Center of Excellence, where you will lead initiatives to enhance recruitment efficiencies and drive talent acquisition strategies. This is a unique opportunity to shape the future of hiring practices within a forward-thinking organization dedicated to innovation and excellence.

About UsAt Roboflow, our mission is to redefine programmability in the world, making it accessible through artificial intelligence. We believe that sight is a pivotal aspect of understanding our surroundings, and we are committed to embedding this capability into the software we create.We are developing a suite of tools, fostering a vibrant community, and providing essential resources to enable the seamless integration of computer vision into workflows. Our platform simplifies the process of building and utilizing computer vision models, and today, over 1 million developers, including teams from half of the Fortune 100, leverage Roboflow’s open-source and hosted machine learning tools to enhance scientific research, optimize industrial processes, ensure safety, modernize logistics, and unlock new automation opportunities.Our team, known as Roboflowers, comprises passionate builders who embrace ownership, accountability, and a proactive approach to challenges. We thrive in a culture of curiosity and innovation, where hands-on engagement with technology is prioritized over mere discussions. Many of us possess a founder’s mindset and flourish in a high-autonomy environment.Your RoleAs a seasoned Customer Success leader, you possess a profound understanding of the intricacies involved in scaling computer vision and machine learning solutions across diverse enterprise and global landscapes. Whether you have served as a Technical Account Manager, Customer Success Manager, Program Manager, or Solutions Architect, your experience in guiding clients through technical transformations and deployment strategies is invaluable.You are skilled at navigating both executive conversations and technical team interactions. Your ability to bring clarity and structure to complex, multi-region deployment scenarios ensures predictable execution. You are adept at interpreting model performance and the operational signals indicative of a healthy machine learning pipeline, helping clients derive business value from technical capabilities.Your energy thrives on variety and collaboration. You take charge of cross-functional initiatives involving Sales, Support, Engineering, and Product teams, forging robust partnerships. You strike a balance between strategic vision and tactical execution, ensuring that both customers and Roboflow remain aligned throughout the adoption journey.Key ResponsibilitiesIn your position as a Senior Customer Success Manager, you will oversee a select group of Roboflow’s most strategic global customers, managing a portfolio of enterprise clients at various stages of onboarding, deployment, and expansion.Your role will involve:Providing consultative support that is technically credible and programmatically robust.Proactively identifying risks and opportunities to ensure customer success and satisfaction.Driving the implementation of computer vision as a core operational capability for our clients.

Why Join Ivo?At Ivo, we pride ourselves on offering premier AI-driven products in the expansive realm of enterprise contracts. Our impressive growth trajectory has seen us expand our Annual Recurring Revenue (ARR) by 6X over the past year, solidifying our reputation by partnering with some of the most renowned brands globally, including Reddit, Pinterest, CDW, Canva, Uber, and IBM. Recently, we secured a $55M Series B funding round, which is fueling our rapid expansion.With a diverse clientele of over 400 global customers, we are on the lookout for a dynamic and experienced leader in customer success to elevate our service offerings and ensure that our clients enjoy an exceptional experience with our products.Position OverviewWe are in search of a visionary Head of Customer Success to establish and lead our customer success strategy. This pivotal role is essential to guarantee that our customers derive remarkable value from their engagement with Ivo.As a builder, you will create and refine the systems, processes, and team dynamics that foster user engagement with Ivo, ensuring our users share our enthusiasm for the platform. You will oversee the entire customer success spectrum across our enterprise and mid-market sectors, leading a team of top-tier Customer Success Managers dedicated to driving user success.

As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.

As a Scaled Customer Success Manager at Culture Amp, you will play a pivotal role in driving customer satisfaction and success through innovative strategies and solutions. Your expertise will empower our customers to derive maximum value from our platform, ensuring they achieve their desired outcomes.In this position, you will leverage data-driven insights to foster relationships with clients, providing guidance on best practices and product utilization. You will work collaboratively with cross-functional teams to enhance the customer journey and contribute to our mission of improving employee engagement and organizational culture.

About UsAt thesirius, we are a rapidly expanding company backed by a16z Speedrun, dedicated to driving the success of premier consumer brands like Higgsfield and Promova. Our innovative team thrives at the intersection of technology and business, and we invite passionate professionals to join us in our growth journey.Position OverviewThe Customer Success Manager will be instrumental in ensuring our clients achieve their desired outcomes and maintain high satisfaction levels. As a trusted partner, you will enhance customer engagement, drive product adoption, and improve retention rates. Collaborating closely with our product, sales, and executive teams, you will significantly influence the customer experience and contribute to the product development process.Key ResponsibilitiesAct as the primary liaison for assigned customers, cultivating strong, enduring relationships.Facilitate the onboarding of new clients, offering customized support for a seamless implementation process.Proactively engage clients to enhance product adoption and maximize value realization.Track client health metrics, identify opportunities for account expansion, and address potential challenges.Collaborate with sales and product teams to communicate customer feedback and advocate for client needs.Conduct regular business reviews and nurture executive-level relationships within client organizations.Assist clients in meeting their objectives and proactively address challenges in a dynamic environment.Represent thesirius at industry events, showcasing our dedication to customer success.

Join Dagster Labs as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes using our innovative data orchestration tools. In this fully remote position, you will leverage your strong communication skills and technical acumen to build lasting relationships with clients and guide them through their journey with our platform.Key responsibilities include onboarding new customers, providing ongoing support, and advocating for customer needs within the organization. Your expertise will help clients maximize the value they receive from our solutions, ultimately leading to increased customer satisfaction and retention.

About Slash FinancialAt Slash Financial, we are revolutionizing the landscape of business banking, ensuring that financial infrastructure aligns seamlessly with the operational realities of businesses. Our innovative approach blends the dependability of traditional banking—offering high yields, competitive rewards, and robust security—with unique, industry-focused features designed to enhance efficiency, competitiveness, and profitability.Since our inception in 2021, we have emerged as one of the fastest-growing fintech companies globally, facilitating over three billion dollars annually in business transactions across diverse sectors. Our impressive roster of investors includes Menlo Ventures, NEA, Y Combinator, Stanford University, and the creators of Tinder and Plaid. Although we are headquartered in San Francisco, our culture thrives on collaboration and in-person interactions.As we continue to expand, we are on the lookout for a meticulous and driven Customer Success Agent to enhance our dynamic team!Your Role: In this pivotal position, you will ensure that our customers enjoy an outstanding experience while upholding our platform's compliance standards.Responsibilities:Manage customer success and support operations, collaborating closely with product, sales, and engineering teams.Document and automate customer operation processes whenever feasible.Provide customer support as the initial point of contact for inquiries via phone, email, and dashboard.Troubleshoot account issues, guide customers through onboarding, and efficiently resolve inquiries.Review new customer onboarding applications.Create FAQs and internal playbooks to streamline the customer experience.Handle inbound support tickets and calls with professionalism and empathy.Qualifications:Preferred: 2+ years in financial services, customer support/success, or sales/BDR experience.Exceptional attention to detail and outstanding written/verbal communication skills.Comfortable managing sensitive information and maintaining discretion.Able to work independently, prioritize tasks, and meet deadlines.

Forerunner is seeking a dynamic and results-driven Vice President of Customer Success to lead our customer engagement strategies and ensure client satisfaction across our diverse portfolio. This pivotal role will involve overseeing the customer success team, developing best practices for client onboarding, and driving initiatives that enhance the overall customer experience. The ideal candidate will possess a strong background in customer relations, a passion for service excellence, and the ability to foster long-term partnerships.

As a Customer Success Manager at Cloudflare, you will play a pivotal role in enhancing our customers' experience. Your primary responsibilities will involve building robust relationships with clients, ensuring they derive maximum value from our services, and proactively addressing their needs and challenges. You will collaborate closely with various teams, including sales, product management, and support, to advocate for our customers' interests and drive their success.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

About UsAt ClickTime, we pride ourselves on being a leading provider of innovative time management solutions. We cater to a diverse clientele, including enterprises, nonprofits, and government agencies around the globe. With an impressive track record of over $210 billion in employee time tracked, our platform is designed to enhance workforce efficiency, profitability, and resource planning without reliance on venture capital. Though our headquarters are in San Francisco, our talented team operates remotely across the United States.About the RoleIn the pivotal role of Senior Customer Success Manager, you will be instrumental in guiding our customers through the intricacies of workforce planning and financial operations. You will be entrusted with managing a portfolio of strategic accounts, developing tailored account strategies, engaging in executive discussions, and driving renewals based on tangible business outcomes. With the rise of AI, you will leverage insights to focus your efforts on fostering strong customer relationships, refining account strategies, and engaging in revenue-critical dialogues.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

The future of AI — whether in training or evaluation, classical ML or agentic workflows — starts with high-quality data.At HumanSignal, we’re developing a cutting-edge platform that facilitates the creation, curation, and evaluation of high-quality datasets. Our tools are utilized by top AI teams to ensure that models are built on genuine data, devoid of noise, from fine-tuning foundation models to validating agent behaviors in real-world applications.Our flagship open-source product, Label Studio, has emerged as the de facto standard for data labeling and evaluation across diverse modalities—ranging from text and images to time series and environments with agents. With over 250,000 active users and hundreds of millions of labeled samples, it stands as the most widely adopted open-source solution for teams dedicated to building AI systems.Label Studio Enterprise enhances this success with robust security, collaboration, and scalability features essential for mission-critical AI pipelines — supporting everything from model training datasets to evaluation test sets and continuous feedback loops. We began our journey before foundation models became mainstream and are now accelerating our efforts as AI transforms the world. If you’re eager to assist leading AI teams in building smarter, more accurate systems, we’d love to connect.About the Opportunity:We are seeking a technically adept Customer Success Manager with experience in, or close collaboration with, data science and machine learning teams—particularly those who have hands-on experience with data annotation. In this role, you will assist our enterprise clients in operationalizing labeling workflows, integrating Label Studio into their ML pipelines, and enhancing model performance through superior training data.As an early member of the Customer Success team, you will play a pivotal role in shaping our engagement strategy, aiding customers in scaling their operations, and providing valuable insights to influence product development based on your technical experience.

The climate crisis represents one of the most significant challenges of our era. At Overstory, we view this as an unparalleled opportunity for innovation. We are at the forefront of leveraging advanced technology to create a resilient electrical grid that supports thriving communities amid global changes.The electrical grid is fundamental to daily life, powering essential services such as hospitals, preserving food, and keeping communities connected. However, it faces increasing pressure from extreme weather, aging infrastructure, and rising wildfire risks. Consequently, the electric utility sector presents a critical opportunity to address climate change.One of the primary contributors to devastating wildfires and power outages is vegetation coming into contact with power lines.This is where Overstory steps in. Utilizing AI and state-of-the-art satellite imagery, we identify and prioritize vegetation hazards before they pose a threat. By providing utilities with essential analyses, we help mitigate outages, lower wildfire risks, and fast-track the transition to a safer, more resilient electrical grid.Our diverse team spans across the Americas and Europe, collaborating with utility partners worldwide. We are a group of outdoor enthusiasts, artists, athletes, and adventurers—representing 15 nationalities and united by a passion for tackling complex challenges, committing to climate action, and ensuring technology serves as a force for good.Join us in our mission to build a more sustainable world.The RoleAs an Enterprise Customer Success Manager at Overstory, you will cultivate deep, strategic relationships with our key customers, guiding them through delivery phases, driving organizational transformations, and managing contract renewals and expansions. By understanding both customer needs and the Overstory platform, your mission is to ensure our customers achieve measurable success.Time Zone/Location Requirement: San Francisco Bay Area/ PSTYour ResponsibilitiesOversee 1-3 of our most strategic accounts in California, acting as their primary contact and trusted advisor.Enhance and deepen relationships with key stakeholders, continuously assessing their evolving needs and what drives their organizational success.Coordinate with technical teams to ensure effective planning and timely, quality execution throughout the delivery season.Facilitate change management and encourage adoption by collaborating closely with customer teams to integrate Overstory into their workflows and build internal advocates.

Fieldguide creates software for assurance and audit professionals working in cybersecurity, privacy, and financial auditing. The company’s mission centers on simplifying the work of those who help build trust between businesses. With headquarters in San Francisco and a remote-first approach, team members can work from anywhere in the United States. Fieldguide is supported by investors such as Goldman Sachs Alternatives, Bessemer Venture Partners, and Y Combinator. The team values a range of backgrounds and experiences, believing that diversity strengthens both the company and its mission. Growth, collaboration, and inclusion are core to the culture, giving each team member a voice in shaping the future of business trust and improving work-life balance for audit practitioners. Role overview The Customer Success Engineer - Advisory helps customers adopt Fieldguide’s advisory and consulting solutions, guiding them to realize value and improve their workflows. This position suits former advisory practitioners or transformation leaders who want to work directly with advisory teams using the Fieldguide platform. Success in this role is measured by how well end users adopt the platform, the maturity of customer workflows, and clear, measurable outcomes. The Customer Success Engineer serves as a trusted advisor, supporting clients as they implement best practices and modernize their advisory service delivery. Key responsibilities Guide advisory teams on the Fieldguide platform to deliver efficient, consistent, and high-quality advisory services. Drive customer adoption and ensure clients gain tangible value from Fieldguide’s solutions. Advise clients on best practices and support the modernization of their advisory workflows. Work closely with Product, Engineering, Implementation, and Revenue teams to deliver business impact and share customer insights for ongoing platform improvement. Location This role is based in San Francisco, CA or can be performed remotely from anywhere in the United States.