Customer Operations Associate at Outset | San Francisco

At Outset, we've revolutionized the research landscape through our innovative, AI-driven user interviews.Global leaders, including Hubspot, Microsoft, Uber, and Nestle, leverage Outset to gain profound, qualitative insights about their users with unmatched speed and scale.The research sector, valued at over $140 billion and steadily expanding, is primed for disruption. Traditional methods are slow and costly, and that’s where we come in.Supported by elite Silicon Valley investors, we successfully secured a $30 million Series B funding in December 2025, merely six months following our Series A, led by Radical Ventures with contributions from M12 (Microsoft’s investment arm), 8VC, Y Combinator, and Adverb Ventures.Our remarkable growth trajectory includes an 8x increase as enterprise clients across various sectors adopt our AI-moderated research, establishing a new benchmark for understanding consumer behavior.Based in the heart of San Francisco's Financial District, our close-knit team of 30 is dedicated to serving some of the world's largest enterprises.As a Customer Operations Associate, you will collaborate closely with our Customer Success Managers, as well as our Go-To-Market (GTM) and engineering teams, to guarantee our customers thrive in their research endeavors. You will become the primary contact for our clients, guiding them through our platform, managing research logistics, and maximizing the value of our tools. This role is high-impact, offering ample opportunities for ownership, learning, and professional development.

At Outset, we have revolutionized the research landscape with our innovative AI-powered user interviews.Leading global companies such as Hubspot, Microsoft, Uber, and Nestle leverage Outset to gain profound, qualitative insights into their users at unmatched speed and scale.The research industry, valued over $140 billion and continuously expanding, is primed for disruption. Traditional players are slow, outdated, and encumbered by high costs. This presents a significant opportunity for us.Backed by prominent Silicon Valley investors, we successfully raised $30 million in our Series B funding round in December 2025, merely six months after our Series A. This round was led by Radical Ventures with contributions from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.Following a breakout year, our business has achieved an 8x growth as enterprises across various sectors adopt our AI-moderated research as the new benchmark for understanding user needs.We are a close-knit team of 30 located in San Francisco’s Financial District, dedicated to serving some of the world's most extensive enterprises.As an Account Director, you will manage relationships with our most strategic enterprise and mid-market clients. Acting as a trusted advisor, you will ensure they derive maximum value from our platform while identifying new avenues for growth and collaboration. You will work closely with the Product, Sales, and Marketing teams to shape our roadmap priorities and expand our presence within key accounts.

At Outset, we are revolutionizing the way research is conducted through our innovative AI-powered user interviews.Renowned global brands like Hubspot, Microsoft, Uber, and Nestle leverage Outset to gain profound qualitative insights about their users with unmatched speed and scale.The research industry, valued at over $140 billion and continuously expanding, is primed for disruption. Our competitors are outdated and slow, burdened by costly services, presenting us with a unique opportunity.Backed by leading Silicon Valley investors, Outset successfully raised $30 million in a Series B funding round in December 2025, following a breakout year of 8x growth as enterprise customers adopt our AI-moderated research as the new benchmark for understanding user behavior.Based in the heart of San Francisco’s Financial District, our close-knit team of 30 is dedicated to serving some of the largest enterprises in the world.

Outset has revolutionized the research landscape with our AI-driven user interview platform.We empower global brands such as Hubspot, Microsoft, Uber, and Nestle to gain profound, qualitative insights into their users with remarkable speed and scale.The research sector is vast (over $140 billion and expanding) and primed for transformation. Traditional methods are slow, outdated, and often expensive—this presents us with a significant opportunity.With significant backing from leading Silicon Valley investors, we successfully closed a $30 million Series B funding round in December 2025, just six months after our Series A. This round was led by Radical Ventures, with contributions from M12 (the venture arm of Microsoft), 8VC, Y Combinator, and Adverb Ventures.Following a breakout year, our business has experienced an 8x growth as enterprises across various sectors adopt our innovative AI-moderated research approach as the standard for understanding user needs.Our close-knit team of 30 operates from San Francisco's Financial District, catering to some of the world’s largest enterprises. The SolutionOutset offers a comprehensive, AI-moderated research platform that facilitates in-depth interviews with participants to analyze user experiences, evaluate concepts, and test designs. Our AI effectively synthesizes conversational data, providing precise and actionable insights.Our users can complete hundreds of interviews within hours, significantly speeding up research cycles and enabling unprecedented data scalability. Outset utilizes proprietary infrastructure built on leading language and voice AI technologies.We remain steadfastly customer-centric in all our endeavors. The RoleAs an Enterprise Account Executive at Outset, your responsibilities will include:Managing the complete sales cycle, from prospecting and qualifying leads to negotiation and closing deals.Establishing and nurturing relationships with key stakeholders in enterprise environments, including senior executives and decision-makers.Effectively communicating and demonstrating the value proposition of Outset’s AI-powered research platform.Collaborating with the founding team to enhance sales processes, identify market opportunities, and drive strategic growth.Surpassing revenue targets by recognizing, developing, and closing enterprise-level opportunities.Working cross-functionally with product and customer success teams to ensure customer satisfaction and retention.

Join Outset as a Product Marketing Manager where you will play a pivotal role in shaping the market strategy for our innovative products. You will collaborate closely with cross-functional teams to drive product positioning, messaging, and go-to-market strategies. Your expertise will help us enhance our brand presence and accelerate growth.In this role, you will conduct market research, analyze competitive landscapes, and develop compelling marketing campaigns that resonate with our target audiences. Your contributions will be essential in aligning product development with market needs and ensuring successful product launches.

Join Outset as a Content Marketing Manager, where you will lead our content strategy to drive engagement and growth. In this role, you will oversee the creation, distribution, and performance analysis of content across various platforms. Your expertise will help us connect with our audience and elevate our brand presence.

At Outset, we've revolutionized the research landscape with our innovative AI-driven user interview solutions.Our cutting-edge technology is trusted by global brands such as Hubspot, Microsoft, Uber, and Nestle, enabling them to gain profound qualitative insights about their users with unmatched speed and efficiency.The research sector is a vast ($140B and expanding) domain ripe for transformation. Current industry players are often slow, outdated, and encumbered by costly services—this is where we see our potential.Proudly supported by renowned Silicon Valley investors, Outset successfully raised $30M in a Series B funding round in December 2025—just months after our Series A—led by Radical Ventures with contributions from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.Following a breakout year, our business has surged by 8x as enterprise clients across various sectors embrace our category-defining AI-moderated research as the new benchmark for understanding user behavior.Based in San Francisco’s Financial District, we are a close-knit team of 30, dedicated to serving some of the world’s largest enterprises.

Operations AssociateLocation: San Francisco, CA (In-office, 5 days/week)About YouYou are an early career professional with 1–2 years of relevant experience.You exhibit a strong motivation to take pride in your work and are eager to tackle any challenge that comes your way.You have a passion for devising solutions to complex problems and enjoy the thrill of problem-solving.You take ownership of your tasks and are dedicated to delivering high-quality results.Bonus: A background in STEM or related fields is a plus.Role OverviewBecome a vital member of a dynamic two-person operations team within a rapidly growing startup.Contribute significantly to the development of cutting-edge AI tools designed for legal professionals.Work closely with the founding team, gaining firsthand experience in all facets of startup operations.Engage in a variety of tasks, including process implementation, office management, and supporting product launches while exploring innovative ideas.Main ResponsibilitiesAssist in daily business operations across various functions, including office management, administrative duties, and event planning.Support the execution of operational processes and identify opportunities for efficiency improvements.Collaborate with other departments to ensure smooth project execution and initiative success.Manage office resources, liaise with vendors, and assist in budget and expense management.Provide operational KPI reports and updates to leadership.Benefits You Can ExpectAttractive salary package.Comprehensive health, dental, and vision coverage.Opportunities for rapid career advancement and skill enhancement.A vibrant in-person team culture at our San Francisco office.Play an integral role in shaping the future of AI solutions in the legal sector.

TLDR: Join us as an early business hire with unlimited growth potential at Vooma, a trailblazer in AI for the logistics industry.About VoomaVooma is an innovative and rapidly growing freight-tech startup dedicated to revolutionizing the logistics sector through cutting-edge AI technology. Our mission is to enhance the efficiency and resilience of supply chains across the United States. Backed by top-tier investors and founded by industry veterans, we are at a pivotal stage of growth.We collaborate with prominent logistics partners such as Arrive Logistics, Echo Global Logistics, MoLo / Arcbest, MODE Global, NFI Logistics, Evans Transportation, and Sunset Transportation.Founded by Jesse Buckingham and Mike Carter, our leadership team brings a wealth of experience—from Mike's role as a founding engineer on self-driving trucks at Kodiak Robotics, to Jesse's success as a former CEO of a logistics software company that scaled from $2M to over $20M in annual recurring revenue.Our investors include industry leaders from Index Ventures, Y-Combinator, and executives from prominent companies like Nolan, Arrive, Ryder, and Uber Freight.About the RoleThis is a unique chance to join a dynamic and experienced team at the forefront of a vital industry. If you have a passion for early-stage startups and are eager to learn and grow, this role is perfect for you.As our first Operations Associate, you will closely collaborate with the entire team, including founders, product engineers, operations, and customer support, to ensure our customers derive immediate value and achieve success with our solutions. Think of yourself as the 'conductor' of customer interactions, adeptly coordinating between clients and the Vooma team to resolve issues and ensure an exceptional customer experience.Objectives of the RoleManage the entire client relationship lifecycle, encompassing requirement gathering, onboarding, account configuration, implementation, training, adoption, retention, and overall customer satisfaction.Build and maintain trusted advisor relationships with customers to drive continuous value from Vooma's products and services.Create and implement customer success strategies and best practices that expedite the customer's journey to value with our product.

At Composio, we are revolutionizing the way agents connect with essential tools like GitHub, Gmail, Notion, Salesforce, and more. Our dynamic team of engineers is dedicated to solving intricate challenges in context and search, forging an effective bridge between your agents and their tools.Having successfully raised a $25M Series A from Lightspeed, alongside notable angel investors such as Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of Hubspot), and Gokul Rajaram, we have tripled our ARR this year. Our diverse clientele includes innovative companies from your YC cohort to Wabi, Glean, Zoom, and many others.What You'll DoDevelop internal tools to enhance the efficiency of our operationsManage banking, treasury, cash flow, and vendor negotiationsOversee key FP&A processes including budgeting, forecasting, and scenario analysisAssist in investor relations and fundraising efforts

Transforming the Living Experience.At Blueground, we understand that a reliable home sets the foundation for limitless opportunities. Our mission is to revolutionize the living experience through our innovative platform.Each year, 350 million individuals relocate globally, yet current housing solutions have not kept pace with the demands of the modern, mobile lifestyle. Blueground was established to address this gap.With over 40,000 properties worldwide available for stays ranging from a few days to a year or more, we are just beginning our journey. Our ambitious growth trajectory aims to redefine living and create an entirely new category in housing. Our competitive advantage lies in our advanced proprietary technology, operational excellence, and a dedicated team that executes with speed and precision.Our culture thrives on five core principles:Guests First – Every decision is rooted in enhancing our guests' experiences.Move Fast – We prioritize speed, momentum, and decisive action.Dive In – The essence of our success lies in the details, and we delve deep.Embrace Change – Change is not a disruption; it is a pathway to growth.Keep It Honest – Transparency fosters progress and strengthens our relationships.If you're eager to contribute to groundbreaking work and reshape how the world experiences living, we would love to connect with you.Your RoleWe are seeking a detail-oriented Field Operations Associate to join our team in San Francisco, CA. In this hands-on position, you will be the driving force of our operations—preparing properties, addressing in-field challenges, and ensuring our apartments are consistently guest-ready.Your responsibilities will include conducting move-in inspections, troubleshooting WiFi issues, and assembling furniture, all while upholding Blueground’s exemplary standards to guarantee a seamless guest experience.Key ResponsibilitiesUnit Preparation & Maintenance: Collaborate with Operations Managers to ensure apartments are fully furnished, stocked, and ready for move-in, managing everything from minor repairs to last-minute preparations.On-the-Ground Support: Act as Blueground’s on-site representative, swiftly resolving issues like guest lockouts, cosmetic repairs, and technology troubleshooting.Inspections & Quality Assurance: Conduct thorough pre-check-in and post-check-out inspections using a mobile checklist to ensure each home meets our quality benchmarks.Walkthroughs: Execute detailed property walkthroughs to confirm that furnishing, décor, and overall presentation align with our brand standards.Ad Hoc Projects: Assist with various local operational initiatives, including key inventory management, organizing storage, and creating check-in videos for guests.Team Coordination: Serve as the liaison between field operations, leadership, and the Customer Experience team, ensuring effective communication and rapid response times.

Transforming the Way People Live.At Blueground, we are committed to creating the world's premier platform for living. Our mission is to provide a reliable foundation for individuals and families, allowing them to explore the world freely.Every year, 350 million people relocate between cities, yet traditional housing solutions often fall short of meeting the demands of today’s dynamic and mobile lifestyle. Blueground is here to revolutionize that experience.With a portfolio of over 40,000 homes worldwide, available for stays ranging from a few days to a year or more, we are just at the beginning of our journey. Our rapid growth aims to redefine living standards and establish a new category in the housing market. Our competitive advantage lies in our advanced proprietary technology, operational excellence, and a dedicated team that delivers results with speed and precision.Our culture is built on five core principles:Guests First – Every decision revolves around enhancing the guest experience.Move Fast – We prioritize speed, momentum, and decisive action.Dive In – The details matter; we delve deep to achieve excellence.Embrace Change – Change is a catalyst for growth, not an obstacle.Keep It Honest – Transparency fosters progress and strengthens relationships.If you are eager to contribute to shaping the future of living and are ready to perform at your best, we would love to connect with you.Your RoleWe are seeking a meticulous Field Operations Associate to join our San Francisco team. In this hands-on position, you will be the backbone of our operations—preparing properties, addressing on-site challenges, and ensuring that our apartments are consistently guest-ready.Your responsibilities will include everything from conducting move-in inspections to troubleshooting WiFi issues and assembling furniture, playing a crucial role in upholding Blueground’s exemplary standards and ensuring a seamless experience for every guest.

About the Role Outset is hiring a Security Engineering Lead in San Francisco. This leadership role focuses on strengthening the company’s security framework and guiding the team in protecting critical systems and data. What You Will Do Oversee the creation and rollout of security protocols across the organization Work closely with teams from different departments to embed security practices into infrastructure and workflows Lead efforts to maintain and improve security measures company-wide Location This position is based in San Francisco.

Join Samba TV as an Executive Operations Associate, where you will play a pivotal role in optimizing operational processes and driving strategic initiatives. This position offers you the chance to work closely with executive leadership, contributing to the efficiency and effectiveness of our operations.

Thuma is dedicated to providing a seamless, high-quality experience for every customer. The team values integrity, initiative, collaboration, open-mindedness, and continuous learning. Every interaction aims to uphold these principles and deliver outstanding service. Role overview The Customer Experience Associate plays a key part in ensuring each customer receives thoughtful, attentive support. This position involves making independent decisions to resolve issues, remove obstacles, and maintain Thuma’s standards for quality and satisfaction. Building positive relationships and delivering a premium experience are central to the work. What you will do Respond to customer inquiries and resolve issues with professionalism and care Make decisions that enhance customer satisfaction and reflect Thuma’s values Support customers throughout their journey, from first contact through post-purchase Work closely with team members to ensure a seamless service process Requirements Clear, polished communication skills Interest in service, design, and bedroom furnishings Ability to work both independently and as part of a team Motivation to learn and grow in a customer-focused setting Location and schedule This role is based in San Francisco, California. Work can be performed remotely or onsite at Thuma’s headquarters in the Presidio neighborhood. Flexible scheduling is available, with shifts running Saturday to Wednesday or Wednesday to Sunday. Team culture Thuma encourages in-person connection and organizes events throughout the year to foster collaboration and strengthen team relationships.

Join Harper Insure as a Business Operations Associate where you will play a vital role in enhancing our operational efficiency and customer satisfaction. In this dynamic position, you will collaborate across departments to streamline processes, analyze data, and contribute to strategic initiatives that drive our business forward. If you are an analytical thinker with a passion for problem-solving and a desire to make a tangible impact in the insurance industry, we want to hear from you!

About HappyRobotHappyRobot is at the forefront of revolutionizing the way enterprises harness AI workforces. Our AI agents are not just communicators; they actively make decisions, execute actions, and autonomously manage operations across voice, email, and enterprise systems. Originating from Y Combinator (S23) and supported by a16z and Base10 with over $60 million in funding, we empower essential operations for global enterprises.Our platform has proven robust in the most challenging environments, where AI impacts real outcomes. We began in logistics, developing our own voice stack, models, and orchestration layer from scratch, and are now extending that infrastructure to every enterprise that drives the real economy. Discover more about our vision in our manifesto.Role OverviewIn light of HappyRobot's rapid growth, this role is crucial in ensuring the underlying systems for Growth and Sales function effectively — from clean data and reliable reporting to seamless automations and a tooling stack that propels our teams forward. You will take charge of Salesforce operations, overseeing fields, workflows, data integrity, dashboards, and reporting. Additionally, you will manage the operational layer across our growth stack, which includes attribution, tool integrations, email infrastructure, and automation processes. You will be the go-to person for both Growth and Sales teams when they need solutions built, issues resolved, or new ideas explored.You would be an ideal candidate if you approach the GTM stack with a product manager's mindset — evaluating what's effective, identifying bottlenecks, recognizing gaps, and determining what to develop or procure next. As we expand, you will gain broader responsibilities over this stack and the strategic decisions surrounding it.What You’ll DoOversee Salesforce administration: ensuring data integrity, managing fields, record-triggered flows, reports, and dashboards.Develop and maintain integrations between Salesforce and the broader GTM stack (including Amplemarket, Unify, marketing automation tools, etc.).Establish and manage attribution to ensure we can assess what strategies are effective.Manage email infrastructure: domain setup, inbox warmup, and deliverability monitoring.Create automations that streamline processes and minimize manual tasks across the pipeline.

DOSS builds an Operations Cloud platform for physical product businesses, supporting real-time management of goods, finances, and data. The system covers procurement, inventory, orders, fulfillment, and finance, replacing spreadsheets and legacy ERP tools. With its Adaptive Resource Platform and integrated data model, DOSS enables clients to deploy quickly, automate processes, and adapt as their needs change, without major re-implementations. The company recently secured $55M in Series B funding, led by Madrona and Premji Invest, with support from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC. More information is available in the official announcement. Role overview The Associate PMO joins the Customer Product Operations team in San Francisco, playing a key role in client success at DOSS. This position combines product management, data analysis, operational execution, implementation, and client relationship management. The Associate PMO manages the full post-sales product operations and implementation lifecycle for assigned clients, typically handling one or two clients at a time. In this role, there is also the opportunity to help shape new product features and solutions within the DOSS ERP platform. Strong ownership and the ability to balance several priorities are important for success. Key responsibilities Discovery: Collaborate with client leadership to understand their operational and financial processes, including how goods, information, and funds move through their business. Product design: Develop data models, workflows, and integrations tailored to each client’s needs. Build/configure: Customize and set up solutions within the DOSS/ERP platform. User acceptance testing and go-live: Oversee UAT and ensure a smooth client deployment. What we look for Proactive ownership and accountability Customer-focused approach and stakeholder management skills Curiosity about operational and technical details Business sense to discuss value drivers with clients Flexibility and eagerness to learn Previous ERP or industry experience is helpful but not required. The team values candidates with a mix of business and technical backgrounds. Location San Francisco

Join the Revolution at HarveyAt Harvey, we are fundamentally changing the landscape of legal and professional services. Our innovative blend of cutting-edge AI technology and an enterprise-level platform, coupled with our profound industry expertise, is setting new standards for how knowledge work is achieved.This is an exceptional opportunity to contribute to a transformative company poised at a pivotal moment in its growth journey. With over 1,000 clients across 60+ countries and strong backing from elite investors, we are rapidly scaling and shaping a new industry segment. The challenges are vast, the expectations are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of highly skilled, motivated individuals who are dedicated to our mission. We operate at a fast pace, with a strong sense of urgency, and take full ownership of the challenges we face, from initial brainstorming to long-term impact. Our close collaboration with customers—ranging from leadership to engineers—allows us to address real problems with diligence and care. If you thrive in dynamic environments, strive for excellence, and wish to influence the future of work alongside a team that continuously elevates standards, we encourage you to join us.Role OverviewWe are seeking a User Operations Manager to spearhead a dynamic, high-impact support team that is committed to delivering outstanding customer experiences. Reporting directly to the Head of User Operations, you will champion operational excellence, accountability, and ongoing improvement within our global support framework.This position requires a balance of strategic oversight and hands-on execution, ensuring our team provides timely and high-quality support to both enterprise and mid-market customers. Ideal candidates are proactive leaders who are results-driven and deeply engaged in achieving success through their teams.Your influence will be crucial in molding the systems, culture, and processes of our expanding support organization, ensuring that every customer interaction exemplifies Harvey’s dedication to speed, clarity, and excellence.Key ResponsibilitiesLead and mentor a results-oriented team of User Operations Specialists, cultivating a culture of urgency, accountability, and continuous enhancement.Establish clear performance metrics while ensuring team members meet quality and responsiveness objectives.Manage daily support operations, guaranteeing prompt resolution of customer inquiries and compliance with service level agreements (SLAs)....

Join our dynamic team at Comoto as a Sales Associate! In this role, you will be the face of our brand, engaging with customers to provide exceptional service and product knowledge. Your passion for sales and commitment to customer satisfaction will drive our success.