Customer Education Design Manager

At Figma, we are dedicated to building a vibrant community of creative minds and innovators, all working towards the goal of making design accessible to everyone. Our platform empowers teams to transform ideas into reality, whether it’s through brainstorming, prototyping, coding, or utilizing AI for iterations. Figma facilitates seamless collaboration, enabling teams to work together in real-time from anywhere in the world. If you are passionate about redefining the future of design and collaboration, we invite you to join our mission!Central to Figma’s ethos is our commitment to our community. We are determined to empower our users, especially during this transformative phase of the industry, and we believe education is a key component of this empowerment.To further this mission, we are looking for a Manager of Customer Education Design to spearhead a team of Education Designers and Motion Designers tasked with creating engaging multimedia learning resources for our users. This team will produce high-quality content—including courses, videos, and hands-on projects—that not only supports major product launches but also ongoing customer education initiatives. Our resources will guide users throughout their entire learning journey, from initial activation to advanced skill mastery.Success in this role hinges on strong leadership that fosters a balance between creativity and efficiency, paired with thoughtful and timely coaching. Close collaboration with cross-functional partners across customer education and go-to-market teams will be vital to achieve impactful and consistent outcomes.This position also involves establishing clear and efficient team workflows, supported by well-defined roles, standardized processes, and measurable success metrics. The role is a hybrid of player and coach, as the manager will actively contribute to content creation while Figma continues to release new products and features at a rapid pace.This is a full-time opportunity available at one of our US locations or via remote work within the United States.

About Our TeamAt OpenAI, we are dedicated to creating innovative tools that empower individuals and organizations to harness the potential of artificial intelligence. Our mission is to provide AI-native education that fosters the development of lasting skills among users, enabling them to not only consume content but actively engage with it. In the Customer Education department, we specialize in crafting immersive learning experiences and certifications designed to enhance adoption and cultivate new talent within enterprise clients.As the Learning Experience and Curriculum Lead, your primary responsibility will be to design tailored educational pathways for the AI workforce. This includes developing engaging learning experiences, authoring curriculum, and establishing assessment frameworks. You will harness AI technologies to streamline course content creation, generate realistic scenarios, and ensure our materials remain relevant as products evolve. The goal is to establish a high-quality educational program that is efficient to produce and maintain, while ensuring consistency across all offerings.Collaboration will be key in this role, as you will work closely with teams across Customer Education, Product, and Technical Success to ensure our programs focus on essential skills, demonstrate measurable outcomes, and facilitate AI enablement on a large scale.About the RoleYou will lead the strategy and implementation of enterprise learning pathways and curriculum. Your role will involve creating cohesive learning experiences that range from foundational knowledge to practical skill application, all aligned with critical customer outcomes and supported by straightforward tools such as quizzes, skill assessments, project guidelines, and digital badges.This position is a unique blend of instructional design, content development, and AI-enhanced educational operations. You will serve as the crucial link between learning science, course production, and tangible customer impact.Key ResponsibilitiesDevelop and refine curriculum materials, including learning objectives, lesson plans, scripts, assessments, and guidance for hands-on projects.Establish a structure for certifications and credentials that reflect genuine skill development, including badges and progression criteria.Create standards and guidelines for course production, including templates, style guidelines, quality assurance checklists, and update schedules.Leverage AI tools to expedite course development and upkeep, including content drafting, test case generation, and quality assurance checks.Design learning analytics to evaluate success metrics such as course completion rates, assessment outcomes, practice performance, and subsequent behavioral changes.Collaborate with cross-functional teams to ensure learning experiences remain in sync with product updates, customer requirements, and field feedback.Are You a Good Fit?You possess a strong background in instructional design, curriculum development, or a related field.You are passionate about leveraging AI in educational contexts and enjoy creating impactful learning solutions.You have excellent communication skills and can effectively collaborate with diverse teams.

Join Anthropic as a Customer Success Manager dedicated to transforming the landscape of higher education. In this role, you will engage with educational institutions to ensure they maximize the potential of our innovative AI technology. Your mission will be to foster enduring partnerships, guiding customers through implementation and usage, while addressing their unique challenges and goals.

Join the Revolution at HarveyAt Harvey, we are not just improving legal and professional services; we are fundamentally transforming them. By integrating cutting-edge AI technology with an enterprise-grade platform and extensive domain knowledge, we are redefining the landscape of knowledge work for the future.This is a unique opportunity to contribute to a groundbreaking company poised for significant growth. With over 1,000 clients across more than 58 countries, a strong product-market fit, and exceptional investor backing, we are rapidly scaling and creating a new category in real time. The challenges are ambitious, the expectations are high, and the potential for personal, professional, and financial growth is unparalleled.Our team consists of sharp, driven individuals who are deeply committed to our mission. We thrive in high-pressure environments, take ownership of our challenges, and collaborate closely with customers—from leadership to engineers—to address real issues with urgency and care. If you excel in uncertain situations, strive for excellence, and wish to help define the future of work alongside like-minded individuals, we welcome you to join us.At Harvey, we are actively shaping the future of professional services— and we are just getting started.Role OverviewAs a Content Specialist, you will be instrumental in developing, organizing, and maintaining Harvey's Help Center, which serves as our primary knowledge resource for customers. Reporting to the Head of User Operations within the Customer Education team, your primary focus will be on creating and optimizing Help Center content that enables customers to self-serve effectively while gaining a clear understanding of our products.This role is perfect for those who have a passion for writing, structuring information, and understanding how users search for and utilize self-service content. You will play a key role in scaling customer knowledge, enhancing the support experience, and ensuring that every Help Center article embodies a consistent and trusted voice.

Harvey seeks a Video Content Creator to build customer understanding through clear and engaging video content. This position focuses on making Harvey’s products and services easy to grasp for customers by producing well-crafted educational videos. What you will do Develop concepts for videos that explain how Harvey’s products and services work Handle the full production process, from filming to editing Apply creative techniques to present information in an accessible, engaging way Help increase customer engagement and satisfaction using effective visual communication Location San Francisco

Padlet is dedicated to transforming education through innovative software that fosters curiosity, creativity, and community. Our platform empowers millions of classrooms globally by facilitating visual content creation and collaboration.At Padlet, we aspire to create products that evoke delight and satisfaction in their users. Think of tools that become indispensable in daily life, like a high-quality vacuum or a perfectly designed kitchen gadget.We are seeking a passionate Product Manager to join our team and help us realize this vision.This position is based in San Francisco.

DLR Group is a prominent integrated design firm dedicated to enhancing the human experience through innovative design solutions. Our mission is to improve the lives of our clients, communities, and the planet through our impactful work across various sectors. If this resonates with you, we invite you to explore this opportunity.About Our K-12 Education SectorOur multidisciplinary team, which includes educators, researchers, planners, architects, and engineers, utilizes evidence-based design to help educational institutions transition from traditional to modern methodologies. Recognizing the swift evolution of technology and culture, our K-12 Education Studio partners with schools nationwide to enhance educational experiences and outcomes for students.Position OverviewAs a K-12 Designer, you will play a pivotal role in the daily design and technical development of projects. Your responsibilities will include overseeing project document creation and delivery, collaborating closely with our integrated design team to ensure high-quality outcomes. This role requires a strong dedication to adhering to project timelines, budgets, and work plans while fostering effective collaboration with team members to achieve successful results.If you are a collaborative thinker with a strategic approach, this may be the ideal opportunity for you. DLR Group is fully employee-owned, providing you the chance to have a stake in the Firm's success.

Join Notion Labs Inc. as an AI Conversation Designer to revolutionize customer support interactions. In this role, you will leverage cutting-edge artificial intelligence technologies to craft engaging and effective conversation flows that enhance user experiences. Your work will directly contribute to our mission of creating a seamless and intuitive support system.

Join Brilliant as a Math Learning Designer!At Brilliant, we are dedicated to creating a world of innovative problem solvers. Our mission is to deliver learning experiences that are interactive, adaptive, and enjoyable on a grand scale. Discover more about our unique approach and methodology on our about page.We are committed to fostering a sustainable business model, currently serving hundreds of thousands of paid subscribers with ambitions to reach millions. Our organization is financially stable and we prioritize selective and intentional hiring.In our daily operations, we embrace adventure, excellence, generosity, and transparency. We remain optimistic despite uncertainties, take pride in our contributions, support one another, and communicate openly about successes and challenges. Together, we aim to achieve the best work of our careers.We believe that real-time collaboration and genuine human connections are essential for developing a high-speed, creatively-driven consumer product. Our core hours are from 9:30 AM to 2:30 PM Pacific Time, ensuring that everyone is available online, regardless of their location. More than half of our team operates near our hubs in San Francisco and New York City.To learn more about our open positions and company culture, visit our careers page.Role OverviewAs a Math Learning Designer at Brilliant, you will craft interactive learning games that engage learners in a variety of mathematical concepts, ranging from fundamental logic and arithmetic to calculus and linear algebra. We seek exceptional candidates who can creatively convey mathematical thinking and conceptualize new interactive experiences that bring the essence of mathematical problem-solving to life.You will collaborate within a dynamic team to reshape the future of education. Your pedagogical insights will help expand Brilliant's library of math learning games, ensuring optimal outcomes for both our learners and our organization. Join a passionate and experienced group of entrepreneurial-minded individuals dedicated to making a significant impact on the world.To be considered for this exciting role, please submit your best examples of how you've taught mathematical concepts interactively online.

At Scribd, Inc., we are dedicated to enhancing human understanding through our innovative products — Scribd®, Slideshare®, Everand™, and Fable. Our mission is to empower billions of people globally to transform access into insight, application, and expertise.Company CultureWe foster an environment where employees are encouraged to be authentic and courageous. Our culture thrives on open debate and commitment, welcoming plot twists as we prioritize customer needs and take proactive steps towards solutions.We believe that the best results come from balancing individual flexibility with strong community ties. With Scribd Flex, team members can choose their preferred work styles and locations to maximize their performance while also participating in meaningful in-person gatherings that enhance collaboration and culture. Attendance at certain in-person events is a requirement for all Scribd employees, regardless of their location.What we seek in our team members is a strong sense of "GRIT" — a combination of passion and perseverance towards long-term goals. This mindset reflects our expectations for each employee and serves as a framework for our operations: setting and achieving Goals, delivering impactful Results, contributing Innovative ideas, and enhancing the broader Team through collaboration.About the Design TeamOur Design team consists of 23 talented individuals across Product Design, Research, and Brand Design, collaborating on projects for Scribd, Everand, Fable, and Slideshare.We maintain high standards, provide constructive feedback, and always lean towards action. Open discussions, high expectations, and continuous improvement are integral to our work ethic.Every team member is responsible for their work from start to finish. We cultivate a culture of trust, minimal oversight, and the expectation that everyone contributes to sharper thinking and improved outcomes.We celebrate our successes, learn from our setbacks, and maintain a sense of humor throughout our journey.Join us!Role OverviewWe are looking for a Design Manager to head our UGC Product Design team during a pivotal phase of development.

Discord connects over 200 million users each month for a variety of reasons, yet one unifying activity predominates: gaming. With over 90% of our audience engaged in gaming, they collectively spend an astounding 1.5 billion hours on our platform monthly, exploring thousands of unique titles. As we shape the future of gaming, our mission is to enhance the social experience for gamers before, during, and after gameplay.We are on the lookout for a skilled Design Program Manager to collaborate closely with our Systems teams. This pivotal role combines design expertise, systems thinking, and cross-functional execution, making it a high-impact, high-trust position.The Systems team consists of Design Systems and Creative Systems. The Design Systems team focuses on creating the foundational primitives and standards utilized by engineers and designers to develop Discord's products. Meanwhile, the Creative Systems team is responsible for defining and maintaining the graphic, illustration, and motion systems that establish Discord's visual identity.As the Design Program Manager, you will assist Systems Designers and Engineers in balancing proactive planned work initiated by the internal team with reactive incoming requests from our partner teams. By merging strategic vision with operational execution, you will enable the entire Systems team to deliver their projects with clarity, speed, and purpose.Reporting to the TPM organization, your daily collaboration will involve Systems leads, designers, engineers, as well as cross-functional partners across the company. This role is meant for someone who thrives on transforming complexity into clarity to accelerate the efforts of design and engineering teams.

About the Application Technology Team OpenAI’s Application Technology team brings together research, engineering, product, and design to deliver AI-powered tools like ChatGPT, Codex, and the OpenAI API to a broad user base. The team learns from real-world use and works to share AI’s benefits widely, always keeping responsible and safe deployment at the center of their work. Role Overview: Product Design Manager Design shapes every product at OpenAI. The team’s goal: make advanced AI approachable, intuitive, and visually engaging. The Product Design Manager will guide the creation of user experiences that are both practical and forward-thinking. This person will help define product vision and nurture a strong design culture across the organization. Working from OpenAI’s San Francisco headquarters (relocation assistance is available), the Product Design Manager will lead designers and collaborate with partners across disciplines to build foundational features for both enterprise and consumer products. The role involves steering the team through evolving technology and design challenges as OpenAI’s products and systems grow. What You Will Do Lead design work and shape product strategy for core systems such as Payments, Identity & Access, and developer or research tools within the OpenAI ecosystem. Set and uphold high standards for design quality, ensuring experiences are cohesive and build user trust. Manage and mentor a team of product designers, encouraging craftsmanship, ownership, and strong performance. Maintain consistency and alignment in design across complex, interconnected systems. Identify and prioritize shared capabilities to help OpenAI’s ecosystem scale effectively. Work closely with engineering, product, and research teams to shape both long-term direction and near-term plans. Use research and user insights to deeply understand user needs and drive ongoing product improvements.

Join Anthropic as a Policy Design Manager focused on Age-Appropriate Design. In this pivotal role, you will spearhead the development of policies that ensure our products align with age-appropriate standards. You will collaborate with cross-functional teams to create innovative strategies that prioritize the well-being of our users, particularly younger audiences.

Join Plaid as a Product Design Manager - Dashboard, where you'll lead innovative design projects and drive the user experience for our dashboard products. Collaborate with cross-functional teams to create intuitive and engaging interfaces that empower our users. If you’re passionate about design and want to make a significant impact in the fintech space, this is the role for you!

Join Figma as a Customer Enablement Manager and play a pivotal role in enhancing our customer journey. You will work directly with clients to ensure they are effectively utilizing our tools and services, driving their success and satisfaction. This position involves collaborating with various teams, providing training, and developing resources that empower our users.

About the Team:The AI Deployment Management (ADM) team empowers organizations to harness OpenAI's products, translating them into meaningful, long-lasting results through exceptional service execution.Our mission is to facilitate the successful adoption and operationalization of AI within organizations. We collaborate with enterprises and educational institutions to transform the potential of OpenAI's technology into sustainable capabilities through structured training, technical enablement, and dedicated services.By guiding customers from experimentation to production, the ADM team accelerates their time-to-value, enhances product adoption, and establishes OpenAI as an essential element in organizational operations. In the education sector, this involves promoting AI literacy, fostering institution-wide adoption, and enhancing workflows in teaching, administration, learning, and research.About the Role:As the EDU AI Deployment Manager, you will play a crucial role in post-sales enablement, delivering high-impact adoption services tailored to educational institutions leveraging OpenAI's product suite. This position is responsible for designing and implementing enablement experiences that establish a repeatable adoption framework, ensuring sustained activation, broadening usage, and measuring impact across OpenAI’s offerings, including ChatGPT Enterprise and Agents.This role requires a blend of product expertise, instructional design, and customer advisory skills. You will lead interactive workshops, provide services, and create adoption strategies for diverse audiences, including faculty, students, staff, technical practitioners, and institutional leaders, helping them understand not just the functionalities of OpenAI’s products but also their application in real-world scenarios.Success in this role translates to accelerating institutional readiness and AI literacy, boosting product adoption across campuses, facilitating the launch of new product features, and assisting customers in realizing tangible outcomes across teaching, learning, research, and operations. You will take charge of achieving outcomes related to activation and sustained usage by shaping how enablement leads to measurable impact.This role is based in our San Francisco or New York City office, operating on a hybrid work model with three days in the office each week. We also offer relocation assistance for new employees.Responsibilities:Own the enablement of OpenAI products, including ChatGPT Enterprise and Agents, while defining effective enablement patterns to support adoption among faculty, students, IT administrators, and instructional designers.

Padlet is dedicated to transforming education through innovative software solutions that foster curiosity, creativity, and community. Our platform facilitates visual content creation and collaboration in classrooms globally, enhancing the educational experience for millions.At Padlet, we strive to create products that evoke joy and satisfaction in their use, much like a well-designed tool that solves everyday problems. Think of a perfectly engineered vacuum cleaner or a flawlessly flowing faucet—this is the level of excellence we aim to achieve.We are seeking a highly skilled Senior Product Designer to help us realize our vision of making Padlet accessible to a billion users. This role is in-person in San Francisco, with direct reporting to our CEO.

Join Us at LangChain:At LangChain, we are committed to revolutionizing the world of intelligent agents. Our mission is to empower developers to transition their innovative prototypes into production-ready AI agents that organizations can depend on. Starting as a suite of widely used open-source tools, we have expanded to provide a comprehensive platform for creating, assessing, deploying, and managing agents at scale.Our cutting-edge solutions, including LangChain, LangGraph, LangSmith, and Agent Builder, are trusted by teams delivering real AI products, from startups to major corporations. With millions of developers utilizing LangChain, we proudly support organizations like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.Having raised $125 million in Series B funding from esteemed investors such as IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we are poised for accelerated growth and innovation, allowing every team member to significantly impact our projects and collaborative processes. At LangChain, your input will help shape the real-world impact of this transformative technology.About the Role:We are seeking a passionate Education Engineer to facilitate the learning journey for developers and agent builders using LangChain, LangGraph, and LangSmith. In this dynamic role, you will transform cutting-edge applied AI research into engaging educational experiences, ranging from hands-on workshops and meetups to comprehensive online courses and recorded video tutorials.You will collaborate with our Applied AI and software engineering teams to design high-quality learning materials that elucidate essential concepts in Agentic AI, provide real-world applications, and empower external developers to effectively utilize our tools. This hybrid position marries technical expertise in software development with a commitment to education, community engagement, and effective communication.Your responsibilities will include:Collaborating with LangChain engineers to create educational content that introduces generative AI and agent-building principles utilizing LangChain, LangGraph, and LangSmith.Designing curriculums and learning pathways for our vibrant community of over 1 million developers and agent builders.Producing and delivering content in various formats:Online courses for LangChain Academy, video tutorials, and webinarsLive presentations at workshops, hackathons, meetups, and conferencesMaintaining and updating educational resources to reflect the latest advancements in AI technologies.

About the TeamAt DoorDash, we are on a transformative journey to redefine local commerce. Since our inception in 2013, we've rapidly ascended to become the premier food delivery platform in the United States, and this is only the beginning. As we broaden our horizons beyond restaurants and deepen our engagement in local commerce, we stand at a crucial juncture in enhancing our product experience to unprecedented levels.Our customers are at the heart of everything we create. We understand that outstanding customer experiences are intrinsically linked to sustainable business success. Design is pivotal in shaping that future, acting as a strategic partner in cross-functional product development, ensuring we deliver high-quality, impactful experiences at scale.About the RoleWe are seeking a Senior Design Manager to helm the Discovery design team within our Consumer product division. You will oversee fundamental app interfaces within Discovery — a vital component of the seamless journey that millions of customers engage with daily. You will establish robust principles and design governance to steer teams as they build upon these core experiences, while driving the ongoing evolution of the DoorDash app as we delve further into local commerce.This role reports to the Head of Consumer Design within our Product Design organization.You’re Excited About This Opportunity Because You Will…Define and articulate a visionary roadmap for Discovery, elevating the consumer app into a benchmark experience.Lead substantial redesigns and transformative initiatives that significantly influence the business.Enhance the standards across visual design, motion, interaction, and systems thinking.Simplify complex marketplace challenges into intuitive, user-friendly experiences.Guide and mentor designers in areas of craft, strategy, and leadership.Navigate ambiguity, organizational change, and complexity with resilience and optimism.Champion quality, ensuring we deliver polished, world-class experiences.

About AnthropicAt Anthropic, we are dedicated to developing AI systems that are reliable, interpretable, and steerable. Our mission is to ensure that AI is both safe and beneficial for our users and society at large. Our rapidly expanding team comprises passionate researchers, engineers, policy experts, and business leaders working collaboratively to create advantageous AI solutions.Why This Role MattersThe pace of AI advancement is outstripping developers' ability to keep up. As new models, API features, and capabilities are released, the gap between what Claude can accomplish and what developers are equipped to build with it is widening. Addressing this gap transcends mere content creation; it is a strategic necessity that influences the adoption, integration, and trustworthiness of this technology in production environments worldwide.Anthropic’s Ministry of Education is committed to fostering authentic proficiency with AI among individuals and organizations—not just through product training, but by cultivating a deep understanding that grows over time and adapts as capabilities evolve. This role focuses on the developer aspect of that mission: crafting and overseeing the roadmap for all developer-centric educational content and its distribution.The RoleAs the Developer Education Lead, you will spearhead the comprehensive strategy, roadmap, and execution for educating developers on building with Claude. This is not a conventional content position. You will operate at the nexus of Developer Relations, product development, and education—actively involved in product launches, collaborating cross-functionally with engineering, developer relations, go-to-market teams, and the wider education team to ensure that every significant capability is accompanied by the essential educational resources developers need to embrace it.You will establish and maintain a structured content pipeline that transitions from ideation to validation, production, and launch—replacing informal prioritization with a systematic approach that rigorously evaluates what content is produced and why. Your responsibilities will encompass various formats, including video content, written tutorials, API courses, cookbooks, and any new formats that arise as Claude’s capabilities expand. You will collaborate closely with our Developer Relations team, video producers, and technical writers to create content that transitions developers from merely recognizing Claude to actively building production systems utilizing it.