Content Integrity Analyst

About Our TeamAt OpenAI, our Trust & Safety Operations team plays a pivotal role in safeguarding our platform, ensuring the safety of our users, and protecting the public from potential misuse. We cater to a broad spectrum of clients, including individual users, emerging startups, and established global enterprises, across our diverse offerings like ChatGPT and our API as we continue to innovate.As a vital part of our Support organization, we work in close collaboration with Product, Engineering, Legal, Policy, Go To Market, and Operations teams to provide exceptional user experiences while minimizing risks and reducing material harm.About the RoleWe are seeking seasoned Trust & Safety / Content Integrity professionals who are adept at investigating intricate cases, implementing and refining usage policies in real-world contexts, and developing scalable systems that effectively mitigate risks over time. In this role, you will act as a subject-matter expert (SME) for critical escalations, collaborating with cross-functional teams to facilitate swift and defensible resolutions. You'll also play a key role in designing processes, tools, and automated solutions that ensure safe operations at scale.This position is ideal for individuals who possess strong judgment and sharp analytical skills, and who thrive on transforming ambiguity into clear decisions, repeatable workflows, and effective automation.Important Note: This position may require handling sensitive content, which could include highly confidential, sexual, violent, or otherwise disturbing material.Location: San Francisco, CA (hybrid: 3 days in office/week).Key Responsibilities:Apply Usage Policy with Precision: Interpret and enforce OpenAI’s usage policies in complex scenarios, providing detailed guidance to both customers and internal teams while documenting exceptions and suggesting policy improvements.Mitigate Risks and Harm: Assess and manage content and behavior that pose real-world risks, including high-severity cases, ensuring appropriate escalation and resolution.Act as a Subject-Matter Expert: Support incident responses and high-stakes escalations by delivering clear assessments, recommending actionable next steps, and collaborating with Legal, Compliance, Security, Product, and Engineering teams as required.Develop Scalable Trust Workflows: Create and manage processes for human-in-the-loop labeling, user reporting, appeals, enforcement actions, and continuous quality assurance, upholding high standards of quality.

As the Head of Content at virio, you will spearhead our content strategy and development, overseeing the creation and execution of engaging content that resonates with our audience. You will lead a talented team of content creators, ensuring that all materials align with our brand's voice and objectives while driving engagement and growth.

About the Opportunity As a Field Enablement Program Manager at Contentful, you will be instrumental in developing and implementing programs that enhance the capabilities of our Go-To-Market (GTM) teams, encompassing Sales, Solution Engineering, Customer Experience, and Partner Management. Your objective will be to foster field readiness through impactful enablement initiatives that enhance knowledge, refine skills, and promote effective leadership throughout both pre-sales and post-sales processes. What You Will Experience Become a part of a dynamic and high-impact Enablement team that influences field performance and strategic results across global GTM segments. Design and execute structured enablement programs specifically tailored for Sales, Solution Engineering, Customer Experience, and Partner Management roles. Collaborate closely with our Sales and broader Field leadership team on initiatives that enhance core Sales capabilities and stimulate revenue growth. Lead cross-functional collaboration with Marketing, Finance, Human Resources, and Operations to support comprehensive enablement objectives. Drive measurable performance improvements by utilizing KPIs, dashboards, and feedback mechanisms to enhance enablement results. Serve as a program owner and facilitator, conducting both in-person and virtual training sessions, e-learning experiences, and onboarding integration. Ensure alignment with Sales Readiness tools, learning pathways, and best practices in content management. What You Need to Succeed 3–5 years of experience in Enablement, Program Management, Sales, or Customer Experience roles. A strong grasp of key Sales roles, GTM processes, and performance metrics to effectively collaborate with Sales leadership on initiatives that enhance core Sales capabilities and drive revenue growth. Experience in training delivery or a strong inclination towards engagingly delivering in-person/virtual training to Field teams. Exceptional project management abilities with a proven track record of prioritizing and executing complex initiatives successfully. Ability to operate autonomously, with experience in collaborative environments, both remote and in-office. Strong communication and facilitation skills, adept at simplifying complex information for diverse audiences.

tl;dr: At Sphinx, we are revolutionizing compliance for banks and fintechs through the use of AI agents that function like human analysts. The narrative in this sector is underrepresented, presenting a unique opportunity for the right candidate. We are seeking a Head of Content to be the voice of Sphinx, crafting a comprehensive content strategy from the ground up across various formats and channels. If you have the ability to create engaging blog posts that resonate with banking executives, produce podcasts that capture attention, and approach outdoor advertising and newsletters with the same enthusiasm, we want to hear from you.BackgroundBefore funds can be transferred or accounts opened, compliance checks must be performed to ensure no illegal activities are involved. However, the current compliance process is flawed.Sphinx is at the forefront of this transformation, developing AI analysts capable of operating within browsers, APIs, and internal systems just like human counterparts, automating processes such as AML, KYC, KYB, and transaction monitoring from start to finish.Our technology empowers financial institutions to reduce manual labor by 90%, slash compliance costs by four times, and streamline onboarding processes. We have earned the trust of major players across the U.S., Canada, Europe, and Latin America.Our product is beloved by users. From inception, content creation has been driven by the founders, yielding successful results. Now, we need a talented individual to take our existing framework, expand it across all channels and formats, and develop a scalable content engine.Why Join Sphinx?Define Our Brand: You will have the freedom to build Sphinx’s voice, visual identity, and content strategy without any existing constraints or legacy guidelines.Compelling Narrative: We are transforming a $200 billion manual industry with effective AI solutions. Our clients experience a significant reduction in manual tasks. The story is there; we simply need a skilled storyteller.Diverse Content Formats: This role is not limited to writing blog posts. You will engage in various media including text, video, podcasts, newsletters, social media, physical campaigns, and any innovative formats you envision.Proven Success: We have never lost a deal to competitors; every RFP we've participated in has been won. Exceptional content will further enhance our already thriving business.Small Team, Large Impact: Our co-founders have previously sold an AI company, developing machine learning systems that scaled to millions of users and secured contracts with major banks. Our small, dynamic team in San Francisco is committed to making a difference.

Are you a creative storyteller with a passion for crafting compelling content? Join our team as a Content Manager at Mindlance Inc. in the vibrant city of San Francisco. In this role, you will lead the development and execution of engaging content strategies that resonate with our audience and enhance brand visibility.As a Content Manager, you will collaborate closely with cross-functional teams to ensure all content aligns with our business goals and marketing initiatives. You will have the opportunity to mentor junior writers, oversee content production, and analyze performance metrics to continually refine our approach.

Casap is an innovative Series A startup based in San Francisco, having successfully raised over $30 million from prominent investors such as Emergence, Lightspeed, and Primary Ventures. Founded by seasoned product leaders from renowned companies like Robinhood and Chime, our mission is to revolutionize banking operations by automating dispute processes and combating friendly fraud. Our groundbreaking solutions have garnered attention and admiration from everyday users to leading names in the finance sector.We are seeking a passionate and strategic Director of Content Strategy who will craft engaging narratives that inform and inspire leaders in financial institutions about our rapidly expanding automation and artificial intelligence solutions.ResponsibilitiesDesign and implement a comprehensive content strategy across all platforms, simplifying intricate fraud and banking concepts into compelling narratives tailored for credit union and bank executives at various stages of their decision-making process.Produce impactful content such as presentations, one-pagers, thought leadership pieces, videos, and customer testimonials that enhance brand awareness and drive conversions.Lead content planning and campaign initiatives in collaboration with sales, product, and executive teams to ensure alignment of messaging with business objectives.Work closely with the CEO and subject matter experts to develop thought leadership content that positions Casap as a thought leader in the fintech space.Supervise external creative partners (agencies, freelancers) while ensuring strategic alignment and maintaining high-quality standards.Leverage data and performance metrics to refine content effectiveness and guide future strategies.Qualifications4-8 years of proven experience in content strategy, brand storytelling, or marketing communications, ideally within the fintech, financial services, or B2B technology sectors.Outstanding writing and content creation abilities, with a portfolio showcasing the talent to distill complex technical concepts for executive audiences.Demonstrated experience in developing executive-level materials including presentation decks, one-pagers, and thought leadership content.Strong collaboration skills to engage with various stakeholders across departments, including sales and product teams.A data-driven mindset, with the ability to analyze content performance and apply insights to enhance future initiatives.

Contentful is seeking a passionate Senior Technical Enablement Architect to join our dynamic team in San Francisco. In this pivotal role, you will drive the technical enablement strategy, empowering our clients to maximize the value of our content infrastructure. You will collaborate with cross-functional teams to design and implement solutions that enhance user experience and streamline workflows.

Join LeadBank as a Content Designer and play a pivotal role in shaping our in-product communication and platform-wide messaging. Collaborate with designers, product managers, and engineers to create language that simplifies financial processes, clarifies user intent, and fosters trust.This position merges UX writing with content strategy, as you will establish our product's voice while ensuring it aligns with our overall brand across various channels. Your contributions will include developing naming conventions, voice and tone guidelines, and scalable content documentation.Ideal candidates view writing as a design element, adept at navigating ambiguity, simplifying complex workflows, and ensuring precision in every user interaction. You should have a proven history of integrating effective marketing strategies with in-product content, alongside a firm understanding of financial and banking concepts.

As the Head of Content & Strategy at Harvey, you will lead our content initiatives and strategic planning to enhance our market presence. You will be responsible for developing and executing comprehensive content strategies that align with our business objectives, ensuring that we deliver value to our audience.Your leadership will foster a collaborative environment where creativity and innovation thrive. You will work closely with various teams to ensure that our content not only captivates but also drives engagement and conversion.

About the OpportunityJoin Contentful’s Professional Services team as a Senior Personalization Solution Architect, where your deep expertise in personalization and experimentation will drive innovative solutions. This role is tailored for a seasoned practitioner who has successfully built, operated, and scaled personalization programs in a production environment and possesses the hands-on technical skills necessary to implement these programs within modern, composable architectures.This is a specialized Solution Architect position focused on personalization, requiring strong opinions and substantial real-world experience in audience strategy, decision-making, experimentation, and measurement. You will also need to design and deliver high-quality technical implementations utilizing Contentful Personalization.Your collaboration with customer engineering, product, and marketing teams will be crucial in designing and implementing advanced personalization and experimentation strategies. As a vital customer-facing extension of Contentful’s Product and Engineering teams, your efforts will significantly mitigate implementation risks, expedite time to value, and enhance feedback loops into product development—especially for complex personalization use cases.What to Expect?Leadership in Personalization & ExperimentationOwn the comprehensive design of personalization and experimentation programs, which includes:Audience and segmentation strategies based on behavioral, contextual, and first-party data.Experience decisioning models that effectively balance relevance, performance, and governance.Experimentation frameworks (A/B, multivariate, holdouts) with well-defined hypotheses and success criteria.Devise scalable personalization strategies that responsibly incorporate:Guardrails to avoid over-personalization, bias, and compromised user experience.Strategies for global, multi-brand, or multi-region deployments.Trade-offs between targeting precision, latency, and operational complexity.Establish measurement approaches linking:User behavior → decisioning logic → exposure → business outcomes.Serve as a domain authority on personalization and experimentation in customer interactions, adeptly guiding both technical and non-technical stakeholders through best practices, limitations, and trade-offs.Technical Solution Architecture & Hands-On DeliveryArchitect and implement end-to-end personalization solutions that meet client needs.

The Company You’ll JoinCarta is at the forefront of transforming the landscape of venture capital, private equity, and private credit. Our platform connects founders, investors, and limited partners through innovative software tailored for the unique needs of the industry. With over 65,000 companies across more than 160 countries relying on us, Carta provides foundational tools for building, investing, and scaling with confidence.Our Fund Administration platform supports over 9,000 funds and Special Purpose Vehicles (SPVs), managing nearly $185 billion in assets. Recognized by industry leaders like Fortune, Forbes, Fast Company, and Great Places to Work, Carta is pioneering the future of private market infrastructure.We are committed to creating a comprehensive ERP platform designed specifically for private markets, addressing the limitations of traditional ERP solutions. Our innovative software redefines the Office of the Fund CFO, positioning private markets to operate seamlessly like public markets.For more insights into our office culture and values, visit our Carta careers page.The Challenges You’ll TackleAs the Head of GTM Content at Carta, you will lead a dynamic team of editors, content strategists, and writers to craft exceptional B2B content. You will ensure the delivery of timely, accurate, and impactful content that resonates within the evolving private markets ecosystem, which includes private equity firms, venture capitalists, private credit firms, and the limited partners supporting them. You will define the vision, voice, and strategy for our expanding content function and integrate it more effectively into Carta’s marketing initiatives.Reporting directly to the Vice President of Communications, you will oversee the development and execution of audience-focused content that aligns with critical business objectives, guiding prospects through the marketing funnel—from SEO-driven educational content to engaging mid-funnel assets that generate demand, and finally to sales enablement and client success stories that convert leads into customers.Furthermore, you will spearhead innovative content formats and strategies that push beyond conventional boundaries, positioning Carta for sustained success in the future.

At Drivetrain, we are dedicated to empowering businesses by providing them with a robust financial planning and decision-making platform that enables predictable growth and achievement of their objectives.As a fully remote-first company based in the San Francisco Bay Area, Drivetrain was established in 2021 by former Google employees. We are rapidly expanding, fueled by support from top venture capital firms. Remote-friendly: We unite talented individuals from across the globe, offering them significant autonomy and trust. Open & transparent: We believe that when our team members have access to all necessary information, they can produce their best work. Idea-friendly: We encourage a culture of innovation where everyone can propose new ideas and contribute to positive change. We empower the best ideas to flourish. Customer-centric: We adopt a product-led growth strategy, continuously learning from our customers to enhance our software solutions.Why This Role MattersAs we continue to grow, SEO has become one of our key growth strategies, and we are now looking to expand further.We are seeking an SEO Content Specialist who will play a crucial role in our content strategy: developing briefs, editing content, implementing SEO best practices, and sharing our work with a vast audience.In collaboration with our Content Lead, you will gain insights into managing a successful B2B content operation.This is a hands-on position ideal for someone detail-oriented, familiar with processes, and eager to advance into SEO or content marketing leadership.What You’ll OwnTransform concepts into structured, audience-focused briefs.Edit articles for clarity, coherence, tone, and relevance to our readers.Optimize content for SEO, AEO, and readability.Monitor content progress, manage our team of writers, and ensure a seamless publishing process.Assist in scaling our publishing efforts while maintaining quality and efficiency.

Cresta seeks a Growth Content Manager to drive content strategy and support growth and engagement targets. This hybrid position is available in New York, NY or San Francisco, CA. Key responsibilities Create, curate, and refine content across multiple platforms, ensuring each piece aligns with marketing goals. Collaborate with teams throughout Cresta to produce content that resonates with the intended audience and reinforces the brand. Review and interpret performance data to adjust content approaches and boost results. Contribute to strategic initiatives focused on increasing user engagement and improving conversion rates. Location This role follows a hybrid schedule in either New York, NY or San Francisco, CA.

Join Hive as a Technical Content Writer and be part of a dynamic Marketing Team. In this role, you will craft engaging and informative content across various platforms, including our Hive Engineering blog, newsletters, white papers, and opinion pieces. You will juggle multiple projects daily and work closely with our design team based in India. We are seeking a meticulous individual who thrives under deadlines and possesses a knack for storytelling. Your creativity and technical insight will enable you to produce data-driven content that resonates with our audience. A strong writing portfolio and a solid grasp of technical concepts are highly favored. This is an exceptional opportunity to witness the inner workings of a rapidly growing startup in the AI sector.

About AirwallexAirwallex is a pioneering unified payments and financial platform designed for global enterprises. Our distinctive blend of proprietary technology and software empowers over 200,000 businesses, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN, with comprehensive solutions to efficiently manage everything from business accounts and payments to treasury and embedded finance on a worldwide scale.Founded in Melbourne, we boast a dynamic team of over 2,000 innovative professionals across 26 global offices. With a valuation of US$8 billion and support from distinguished investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of shaping the future of global financial services. If you're eager to take on the most ambitious challenges of your career, we invite you to join our mission.Attributes We ValueWe seek builders with entrepreneurial spirit who desire tangible impact, rapid growth, and genuine ownership. You will bring in-depth expertise, sharp analytical skills, and a passion for our mission and operating principles. You thrive in fast-paced environments, demonstrating good judgment and curiosity while making decisions grounded in first principles.As a humble and collaborative individual, you transform innovative ideas into tangible products and are dedicated to achieving results. Utilizing AI, you work efficiently to solve complex challenges alongside exceptional colleagues while advancing your career as we redefine global banking. If this resonates with you, let's create the future together.Your RoleIn this pivotal role, you will define how Airwallex articulates the value of its offerings to businesses globally. As the Director of Content Marketing, you will oversee the comprehensive content strategy across all digital channels, building a robust content engine that not only drives engagement but also fosters pipeline generation and enhances Airwallex's brand presence in a competitive fintech landscape. You will lead a talented team of content creators, editors, and strategists, collaborating closely with growth marketing, product marketing, sales, SEO, design, and regional marketing teams to produce compelling, on-brand content at scale. Additionally, you will play a crucial role in integrating AI tools into content workflows, enhancing efficiency and innovation throughout the content lifecycle.

Join Distyl, a dynamic and innovative company at the forefront of technical content development, as a Technical Content Creator. In this role, you will craft engaging, accurate, and informative content that helps our audience understand complex technical concepts. Your creativity and expertise will be essential in producing high-quality documentation, blog posts, and other content formats that resonate with both technical and non-technical audiences.

Join Pinterest as a Senior Content Designer in our Growth team, where you will be at the forefront of crafting engaging content that drives user acquisition and retention. In this role, you will collaborate with cross-functional teams to develop innovative content strategies that enhance user experience and support our growth objectives.

About UsAt Owner.com, we empower local restaurants through our innovative AI growth system.Our cutting-edge technology optimizes SEO, marketing, and online ordering, enabling businesses to increase their first-party orders effortlessly. Unlike other solutions that require small business owners to navigate complex software, Owner provides a streamlined system managed by experts.Think of us as your dedicated team of engineers and marketers, helping you compete effectively with larger chains.Our VisionWe aim to support independent restaurants in thriving online, but our mission extends to all local businesses facing similar challenges. Major tech companies are siphoning customers and profits from these businesses, making survival increasingly difficult.Our goal is to refine our solutions for restaurants before scaling to all types of local enterprises.We envision a future where millions of local business owners leverage our technology to flourish in the digital landscape.Read our Series C memo here →Our AchievementsSince our inception in 2020, we have generated tens of millions in revenue and facilitated over half a billion dollars in online orders. One in five Americans has utilized a website powered by Owner.com.More importantly, we have empowered over 20,000 restaurant owners, saving them nearly $200 million in fees.Our TeamOur team is comprised of industry-leading talent from top companies in SMB software, including Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe.As we continue to grow, we will scale our operations to meet the increasing demand from our customers.

About the RoleJoin Bunkerhill Health as a Content Lead, where you will spearhead the development and management of our content engine, establishing Bunkerhill as a leader in the healthcare sector.This position transcends traditional content marketing; you will not simply follow a content calendar or execute pre-defined briefs. Instead, your mission will be to harness genuine customer insights and product signals to generate a continuous flow of high-quality content that aligns with our core themes, narratives, and messaging.Collaboration will be key as you engage directly with customers, engineers, and leadership to extract valuable insights and transform them into diverse content formats—case studies, thought leadership pieces, social media content, webinars, videos, and more. You will also take charge of content distribution, ensuring our work reaches the market and enhances visibility.At Bunkerhill Health, our focus is not on hitting a specific number of posts but on cultivating a sustainable content engine that positions Bunkerhill as a vital, relevant, and unavoidable entity in the healthcare category.This role requires a high degree of ownership; you will determine the processes for content creation, distribution, and continuous improvement.Key ResponsibilitiesContent Creation & Narrative DevelopmentOversee the entire content creation process across various formats: case studies, thought leadership, social media, webinars, and videos.Engage directly with customers to derive real outcomes and craft compelling, human-centered narratives.Collaborate closely with engineers, founders, and internal teams to understand product developments and their real-world impacts, translating these into suitable content formats.Convert complex technical and operational topics into clear, engaging, and credible content.Uphold a high standard for storytelling, clarity, and usefulness—leveraging AI as an enhancement, not a replacement for your creative process.Content Systems & AI-Assisted ExecutionDesign and build a scalable content engine that connects corporate priorities, customer insights, content formats, and distribution channels.Organize and maintain core narratives, customer outcomes, and product developments for easy content transformation.Implement AI-driven workflows that enhance the speed, consistency, and scalability of content production.

At Plaid, we envision a future where financial interactions are significantly enhanced. Our mission is to empower this evolution by creating innovative tools and experiences that developers harness to craft their own applications. Plaid is the backbone for millions seeking to achieve better financial well-being, collaborating with a diverse range of companies, including Venmo, SoFi, numerous Fortune 500 enterprises, and major banking institutions. Our expansive network connects over 12,000 financial entities across the United States, Canada, the United Kingdom, and Europe. Established in 2013, Plaid is headquartered in San Francisco, with offices in New York, Washington D.C., London, and Amsterdam.