Associate Manager, Strategy & Operations, Merchant Onboarding & Experience

Join DoorDash as an Associate Manager for Strategy & Operations focused on Merchant Onboarding & Experience. In this pivotal role, you will shape the future of our merchant integration experience by seamlessly connecting their POS or inventory management systems to the DoorDash marketplace. You will lead the transition from traditional onboarding processes to self-serve models, ensuring a smooth merchant experience while driving sustained profitable growth. Collaborating with Product, Engineering, Sales, Merchant Operations, and external partners, you will define the best strategies for efficient onboarding, maintaining high standards and operational excellence.

About Our TeamAt DoorDash, we empower over 500,000 local businesses by connecting them with customers. Our Merchant Team is dedicated to building the most effective and profitable solutions for merchants to thrive. We strive to onboard every merchant seamlessly, fully represent their brand and products, and drive consistent and profitable growth.About the RoleWe are seeking an Associate Manager of Merchant Strategy & Operations focused on Merchant Growth & Profitability to shape and implement DoorDash’s product adoption strategy. In this influential role, you will create a merchant-centric approach to Sales and Product GTM, aligning with merchant objectives. You will leverage deep customer understanding combined with analytical skills to derive insights, minimize friction, and enhance the merchant adoption experience in collaboration with our Sales and Product teams. Success in this position demands strong cross-functional leadership and the ability to create significant impact across product, engineering, sales, and operations.What You Will DoDevelop Essential Tools: Create the critical resources that empower our merchants to leverage DoorDash products for business growth.Transform Merchant Experience: Enhance our merchants’ interactions with DoorDash by optimizing communication across Sales, Product, and Marketing.Strategize for Success: Build an optimal strategy from the ground up to best serve our customers and create scalable playbooks.Data Analysis: Evaluate the operational and financial implications of your decisions and adapt based on data insights.Lead Cross-Functional Collaboration: Collaborate with a diverse team encompassing sales, marketing, design, product, engineering, analytics, and operations to enhance the merchant experience.

About Our TeamAt DoorDash, our Merchant Strategy & Operations team is dedicated to providing an exceptional restaurant selection for our consumers while empowering our merchants to thrive on our platform. We tackle a wide range of challenges, from onboarding new merchants and enhancing their experience to driving growth through innovative products and services.About the RoleAs the Manager of Merchant Strategy & Operations, you will oversee the support experience for our merchants, championing both the strategic and executional aspects of their journey on DoorDash. Your focus will be on revolutionizing merchant support into a technology-driven, scalable experience that fosters satisfaction, retention, and loyalty.Your Excitement for this Opportunity Will Stem From…Strategizing – Crafting strategies that enable our merchants to succeed post-launch by delivering swift, seamless solutions to their challenges, thereby reducing operational hurdles.Experimenting, Analyzing, and Implementing – Leveraging data-driven insights and sound business acumen to execute new initiatives that enhance the merchant experience on DoorDash.Influencing – Collaborating cross-functionally with product, operations, marketing, sales, finance, and analytics teams to successfully implement key initiatives.We’re Excited About You Because…You hold a Bachelor’s degree with 6+ years of experience in consulting, strategy, operations, banking, technology, or a related field; experience in high-growth or early-stage startups and team leadership is a plus.You possess strong analytical skills, delving deep into problems using both quantitative and qualitative data; proficiency in SQL is highly advantageous.You exhibit an ownership mentality and are passionate about addressing challenges with first principles thinking, inspiring actions that shape the future.

About the TeamAt DoorDash Drive, our innovative white-label fulfillment platform enhances e-commerce for merchants both on and off our platform. The New Verticals team collaborates with merchants in Grocery, Convenience, Retail, and Pharma sectors to strategically and operationally meet their e-commerce and logistics requirements through our dynamic three-sided marketplace.About the RoleWe are in search of a Senior Associate to join our New Verticals Drive Strategy & Operations team. If you are passionate about scaling high-growth products and are eager to impact merchant strategies on our Dasher Shop & Deliver platform, this role is for you. You will have the opportunity to enhance accessibility for local businesses by launching innovative products and services, thereby expanding both DoorDash’s and our Merchant’s total addressable market. Your focus will be on growth, profitability, and merchant strategy initiatives to elevate our Grocery merchants. You will collaborate across functions to ensure operational excellence, contribute to the ideation and execution of new services and features, and support profitability efforts through data-driven insights, merchant negotiations, and account optimization strategies. Reporting to the Manager of Drive Strategy and Operations, you will work closely with product, engineering, sales, operations, business development, and various other teams to bring your vision to fruition. We embrace a hybrid work model, allowing you to spend several days a quarter in person together, while also granting access to all our offices for those who prefer a more regular in-office experience.You’re excited about this opportunity because you will…Strategize: Develop comprehensive strategies to best serve our customers, considering both current needs and future growth over the next 3+ years.Operate: Dive deep into details and scale your initiatives effectively. Collaborate with internal and external partners to execute your short & long-term plans; you are an enabler of cross-functional success and an exceptional operator.Analyze: Examine data to identify root causes, construct solutions, and generate innovative ideas for new initiatives.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

Join Figma as an Onboarding Manager, where you will play a pivotal role in enhancing the customer journey. Your primary responsibility will be to guide new users through the onboarding process, ensuring they receive the best start possible with our product.You will collaborate closely with cross-functional teams to develop engaging onboarding programs that resonate with our customers, helping them achieve their goals effectively and efficiently. Your innovative strategies will not only enhance user satisfaction but also contribute to overall customer retention.

Role Overview DoorDash is hiring an Associate Manager for the Strategy & Operations team, focusing on the Consumer Packaged Goods (CPG) sector. This position is available in Seattle, New York, San Francisco, Austin, Los Angeles, Chicago, or Miami. What You Will Do Shape and execute operational strategies to strengthen DoorDash’s presence in the CPG space. Work closely with teams across the company to analyze data and identify areas for growth. Optimize existing processes and help roll out solutions that support business goals. Contribute ideas and collaborate with colleagues to improve performance and efficiency. Locations Seattle, WA New York, NY San Francisco, CA Austin, TX Los Angeles, CA Chicago, IL Miami, FL

About HiveHive is a pioneering leader in artificial intelligence solutions, dedicated to comprehending, searching, and generating content. Our innovative technology is relied upon by hundreds of the world's foremost organizations to manage billions of content pieces each month. With a robust portfolio of top-tier, pre-trained AI models, Hive tackles pressing challenges in areas such as content moderation, deepfake detection, digital child safety, intellectual property protection, and sponsorship management, among others.Having successfully raised over $120M in funding from esteemed investors like General Catalyst, 8VC, Glynn Capital, Bain & Company, and Visa Ventures, we operate on a global scale with over 250 professionals across our offices in San Francisco, Seattle, and Delhi.About the RoleThe Growth Strategy & Operations Associate will spearhead strategic initiatives aimed at propelling Hive’s growth organization-wide. This is a comprehensive role where you will develop impactful initiatives and oversee their successful implementation. You will collaborate with leaders from diverse teams, including Sales, Marketing, Recruiting, Finance, and Operations. Your responsibilities will include enhancing processes to foster effective growth structures, establishing robust reporting and productivity benchmarks, and addressing high-stakes ad hoc projects.We seek a dynamic business generalist who is fervently committed to making a significant impact and contributing to the legacy of a transformative AI company. The ideal candidate will possess a strong leadership track record in fast-paced environments, embody a positive outlook, and demonstrate enthusiasm for analyzing metrics. You should be versatile, ready to engage in multiple roles, and maintain a high professional standard of excellence.Key Focus AreasSales Strategy & Operations- Lead strategic planning, forecasting, and performance analysis within the sales domain.- Identify sales funnel bottlenecks and recommend data-driven strategies to enhance conversion rates and productivity.- Oversee the sales technology arsenal and assess new tools to boost team efficiency; refine CRM procedures to improve data integrity, pipeline visibility, and forecasting precision.Customer Success- Examine customer usage data and synthesize feedback to uncover additional growth opportunities for existing accounts.- Establish and optimize customer support workflows, ensuring timely ticket routing and resolution for enterprise clients.- Develop onboarding materials and resources to enhance customer experience.

About the TeamThis position is part of our innovative New Verticals team, established in 2020 to enhance customer experiences and empower local economies beyond traditional restaurant offerings. We have successfully introduced Grocery, Convenience, Alcohol, Retail, and DashMarts, while also developing advanced merchant and dasher tooling and software products. This specific team within New Verticals focuses on pioneering our next major initiatives, with Consumer Financial Products and Services being a top priority.About the RoleWe are seeking an Associate Manager to assist in the launch and expansion of new consumer financial products at DoorDash. This role will play a crucial part in shaping how millions of customers pay, earn rewards, and manage value on our platform. As a member of the Consumer Financials Strategy & Operations team, you will help incubate fresh financial projects from initial concept through to launch, learning, and iterative improvement.In this position, you will collaborate cross-functionally with Product, Engineering, Design, Analytics, Finance, and Operations teams to define requirements, support product launches, and conduct experiments aimed at enhancing how customers earn, store, and spend value on DoorDash. You will convert complex product and operational needs into actionable plans, ensuring that new product experiences are straightforward, intuitive, and trusted as they gain traction.This role reports to the Senior Manager / GM of our Consumer Financials team and operates as an individual contributor. Our team embraces a hybrid work model, allowing for collaboration in-office as well as remote work.Why You’re Excited About This OpportunityStrategize. Innovate and contribute to the growth strategy within the consumer financials business at DoorDash.Collaborate. Work closely with diverse teams across DoorDash to build, launch, and scale exciting new opportunities.Influence. Partner with multiple departments to bring your ideas to fruition; including Product, Marketing, Analytics, Finance, Design, and more.

Company OverviewAt EV Realty, we are revolutionizing the future of commercial transportation by establishing the essential infrastructure that facilitates the electrification of next-generation commercial fleets—one high-powered charging hub at a time. Our mission is to develop, own, and manage purpose-built EV charging hubs that address a critical barrier to fleet electrification: access to dependable, cost-effective, and scalable grid power.Our Powered Properties® are strategically positioned to meet the needs of fleet customers, delivering secure and dedicated charging solutions exactly where and when they are needed. With a focus on reliability and scalability, we provide the infrastructure necessary for mission-critical commercial fleets to maintain their operations seamlessly.We uphold values of transparency, accountability, and fostering a positive environment for our customers and our team alike. If you are enthusiastic about contributing to the new era of commercial transportation, we are eager to connect with you.Role OverviewAs a Strategy & Operations Associate at EV Realty, you will engage in high-priority projects, from the initial strategy phase through to execution and implementation, making a significant impact across the organization and helping to shape our platform for the next generation of commercial fleets.This role is designed for individuals who thrive in a fast-paced, high-impact environment. You will tackle undefined challenges, develop structured approaches to solve them, and provide actionable insights that directly influence our strategic decisions. Collaborating closely with our Business Development, Finance, Product, Operations, and Data Science teams, your contributions will go beyond producing presentations; you will be instrumental in shaping the direction of our company. One day, you may be negotiating a strategic partnership to elevate EV Realty's offerings for a national trucking company; the next, you might be analyzing the long-term potential for autonomous fleet charging in emerging markets. You'll gain firsthand insight into decision-making processes at a company navigating growth and strategy.The ideal candidate is highly organized, intellectually curious, and adept at navigating uncertainty. You thrive in complex scenarios and possess the ability to drive projects to completion, even when the route to success is not clearly defined.

Join cardless as a Fraud Strategy Manager / Senior Manager focused on onboarding strategies to combat fraudulent activities. In this role, you will leverage data analytics and strategic insights to design and implement effective fraud prevention measures. Collaborate with cross-functional teams to ensure that our onboarding processes are secure, efficient, and user-friendly. Your expertise will directly contribute to enhancing our customer experience while safeguarding our financial integrity.

Join our innovative DashMart Warehouse and Process Optimization team as an Associate Manager, where you'll play a pivotal role in enhancing our operational efficiency. Your responsibilities will include developing tools, optimizing warehouse processes, and managing key metrics to ensure quality outcomes. Collaborating cross-functionally with diverse teams, you will analyze operational data, identify areas for improvement, and implement strategic workflow designs to drive our mission of delivering exceptional on-demand services across the nation.

About the TeamThe Advertising & Promotions team thrives at the crossroads of e-commerce and advertising, delivering and monetizing valuable content tailored to our primary audiences. Our mission is to offer innovative digital solutions that connect advertisers with DoorDash users effectively. In this pivotal role, you will spearhead the monetization strategy for our advertisements and promotions offerings.About the RoleDrive significant business outcomes by leading projects that maximize spending and deliver incremental value for top Enterprise advertisers and merchant partners.Utilize data analysis to track and enhance product performance through in-depth self-service analytics.Advocate for the requirements of Enterprise merchants and account teams to shape the Product roadmap for intricate, high-value use cases.Oversee collaborative initiatives with Product and Data Science teams to boost engagement and adoption rates among Enterprise advertisers.Collaborate closely with Enterprise Sales and Account Management to pinpoint opportunities and manage the comprehensive development and implementation of scalable processes.Launch advertising and promotions products for Enterprise clients, ensuring successful adoption both internally and externally.You're Excited About This Opportunity Because You Will…Build: Transform ideas from concept to execution in ambiguous environments, providing structure where none exists.Own: Proactively identify opportunities, define challenges, and drive solutions from start to finish.Analyze: Independently analyze data (SQL/Excel) to derive insights, assess impact, and guide strategy.Lead Cross-Functionally: Foster alignment across Product, Data Science, Sales, and Account Management to achieve results.Influence: Clearly communicate complex ideas to both technical and non-technical audiences.We’re Excited About You Because…You have 4+ years of experience in a relevant field, showcasing your expertise in driving results.

Become a Pioneer in the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, allowing users to buy, sell, and discover their cherished items. We are revolutionizing the e-commerce landscape by merging community engagement, shopping, and entertainment into a unique experience tailored for you. As a part of our remote co-located team, we thrive on innovation and are guided by our core values. With operational hubs in the US, UK, Germany, Ireland, and Poland, we are collaboratively shaping the future of online marketplaces.From fashion and beauty to electronics and collectibles like trading cards and comic books, our live auctions cater to diverse interests.And this is just the beginning! As one of the fastest-growing marketplaces, we are on the lookout for dynamic, innovative thinkers across various functional areas. Stay updated with Whatnot's latest developments on our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering community connections through commerce. Role OverviewThe Commerce Strategy & Operations team plays a crucial role in informing strategic business decisions related to post-purchase operations, focusing on user experience, Trust & Risk, and fraud management. In this role, you will:Facilitate the implementation of post-purchase operational initiatives by collaborating with Product, Engineering, and Operations teams to enhance user experience and operational efficiency.Conduct analyses on operational and commerce data to extract insights, monitor performance, and uncover opportunities for enhancing quality, speed, and scalability.Support the planning and execution of cross-functional projects, ensuring alignment, thorough documentation, and effective follow-through.Contribute to the design and enhancement of processes, workflows, and tools that support scalable operations and adapt to changing user needs.Collect and synthesize insights from user interactions and operational workflows to provide actionable recommendations.Prepare comprehensive updates, dashboards, and materials to aid in decision-making and effectively communicate progress to stakeholders.Candidates for this position should be located within commuting distance of our New York or San Francisco offices.

Join our dynamic team at DoorDash, where we empower our Merchants by providing access to essential financial products that facilitate their business growth. Our commitment lies in delivering the most sought-after products while ensuring an exceptional end-to-end experience. We strive to enhance the value we offer through our platform and robust external partnerships.About the RoleAs the Associate Manager of Financial Products, you will collaborate closely with the General Manager of Merchant Financials on our Ads & Promos team. You will be instrumental in driving the growth of one of our latest initiatives in partnership with key players in the financing sector. We seek an individual who is ready to take ownership of an emerging product and lead it to success with the support of our product, engineering, and sales teams. The ideal candidate thrives in a fast-paced environment, enjoys solving customer challenges, and can meet tight deadlines. Please note that this position requires in-office work at our San Francisco headquarters.Why You Should Join UsStrategize – Assess and prioritize the needs of our Merchants, crafting solutions in collaboration with cross-functional partners.Build – Spearhead the implementation of innovative product features and processes tailored to Merchant financial products.Construct – Navigate ambiguity and bring order to undefined opportunities, creating frameworks where none exist.Analyze – Utilize data to support your insights and persuade cross-functional stakeholders.Influence – Collaborate across Product, Engineering, Sales, Marketing, Finance, and Business Development teams to align on strategies and successfully bring these products to market.

Join our dynamic and innovative team at DoorDash, where our sales and success teams serve as the cornerstone of our operations, forging partnerships with leading merchants—including restaurants, grocers, convenience stores, and retailers—to enhance their revenue and streamline their operations. As we expand our reach and offerings, the vitality and structure of our sales engine must evolve accordingly.About the RoleWe are seeking an Associate Manager in Sales Strategy and Operations to spearhead strategic initiatives aimed at retaining and scaling partnerships while leveraging data-driven tools like SQL to boost sales productivity. You will collaborate with our sales, partner management, operations, product, and analytics teams to establish a robust merchant foundation.Your ResponsibilitiesContribute to post-sales strategies that align with key company objectives. This role sits at the intersection of significant initiatives and innovative ventures at DoorDash, focused on propelling the growth of our restaurant partners.Drive operational excellence through meticulous reporting, pipeline management, and sales productivity—leading the process from ideation to execution via data-driven insights.Collaborate with cross-functional teams to enhance and expand our offerings, ensuring retention and growth of our Small and Medium Business (SMB) partners.

About the TeamThe New Verticals Strategy & Operations team is transforming the landscape of grocery, convenience, alcohol, and retail delivery through innovative first-party and third-party operations. Our DashMarts initiative represents our commitment to providing on-demand deliveries of household essentials, groceries, and other popular items directly to consumers. We also partner with third-party merchants to facilitate swift deliveries across various storefronts, ensuring a seamless experience for both merchants and consumers. This team is at the core of our mission to build a robust logistics platform powered by an efficient and high-quality delivery network.About the RoleThe New Verticals Logistics team is dedicated to enhancing operational efficiency and elevating the quality and speed of our delivery services. We aim to establish the most dependable same-day logistics platform, empowering local businesses to thrive. As an Associate Manager, you will play a pivotal role in formulating and implementing strategies that drive success in key markets while pursuing efficiency goals and sustainable growth for the organization. You will report to a Senior Manager in the Central Strategy & Operations team, and this position operates within a hybrid work model, combining remote work with in-person engagements at DashMarts and third-party locations.

Join Airwallex as a Senior Associate in Operations StrategyAt Airwallex, we are redefining the financial landscape for businesses across the globe. We are the premier unified payments and financial platform, designed to empower over 200,000 companies worldwide – including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. Our innovative infrastructure and software solutions enable seamless management of business accounts, payments, treasury, and embedded finance on a global scale.Founded in Melbourne, our dynamic team of over 2,000 talented individuals spans 26 offices worldwide. Valued at $8 billion and backed by top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, and Sequoia, Airwallex is poised to lead the future of global finance. If you are ready to tackle ambitious challenges and make a substantial impact, we invite you to be a part of our journey.Values We CherishWe seek builders with the energy of founders who are eager to make a real difference. You possess deep expertise in your role and are driven by our mission and operating principles. With a passion for speed and quality, you approach problems with curiosity and tackle them using first principles, ensuring a balance of agility and thoroughness.Your humility and collaborative spirit enable you to transform innovative ideas into tangible products, driving projects from inception to completion. You harness AI to enhance your efficiency and resolve challenges quickly. At Airwallex, you will confront complex, high-stakes issues alongside exceptional colleagues and have the opportunity to advance your career as we shape the future of global banking.About Our TeamThe Operations team at Airwallex is dedicated to ensuring our services and processes run smoothly and efficiently. We focus on optimizing workflows, enhancing operational efficiency, and delivering outstanding customer support. Through streamlining operations and implementing best practices, we contribute significantly to the company's growth and uphold our commitment to service excellence. Our mission is to provide an effortless experience for our customers and support Airwallex's goal of empowering businesses worldwide.Your RoleAs a Senior Associate in Operations Strategy, you will serve as a key problem solver and strategic partner to our Operations and business leaders. You will manage impactful projects across onboarding, risk management, payments, and support operations, ensuring successful execution from start to finish.

About the TeamJoin our dynamic Advertising & Promotions team at DoorDash, where we bridge the gap between e-commerce and advertising. Our mission is to deliver impactful digital solutions that empower advertisers to connect with diverse audiences, including consumers, dashers, and merchants. In this role, you will provide invaluable insights that enhance our Ads Team and support our advertisers.About the RoleLead the management and execution of campaign and business reporting for our top advertising partners.Develop insightful case studies and be the go-to subject matter expert on our comprehensive suite of marketing solutions.Analyze trends and craft actionable recommendations for clients to optimize their business strategies.Collaborate with our Account Management and Sales teams to enhance their sales strategies and effectiveness.Work closely with cross-functional teams, including sales, marketing, analytics, and product development.You’re excited about this opportunity because you will…Build - You thrive on leveraging data to create insights that support sales and account teams, as well as clients.Operate - You are not afraid to dive into the details and get your hands dirty.Problem Solve - You enjoy tackling complex problems and deriving answers through data analysis.Partner - You have experience collaborating with sales and account teams, understanding their needs, and helping them achieve their objectives.We’re excited about you because…You possess 2-5 years of experience in analytics, consulting, strategy & operations, or related fields, with a preference for high-growth startup experience.You are proficient in SQL, with intermediate to advanced skills.You have experience with Excel and PowerPoint (or Google Sheets and Google Slides).You are adept at managing multiple projects and priorities while consistently meeting deadlines.You have a proven track record of leveraging insights to drive business success in complex environments.

Team Overview The Advertising & Promotion group at DoorDash sits at the intersection of e-commerce and advertising. This team develops and monetizes content that brings value to DoorDash’s core audiences. By building a strong retail media network, the team helps CPG advertisers reach DoorDash users, boost sales, and drive category growth. The Associate Manager, Demand Forecasting and Tracking role helps expand CPG Ads by growing new demand channels through strategic partnerships. Role Summary This position is part of the CPG Ads team within Ads Strategy & Operations. Reporting to the Director of Go-To-Market and Demand, the Associate Manager shapes how DoorDash forecasts and tracks partner demand. The work directly supports the development and scaling of partner demand and forecasting capabilities. Main Responsibilities Partner GMV Forecasting: Lead the creation and improvement of tools to forecast CPG partner growth on the DoorDash platform. JBP Scenario Planning: Enable sales and partnership teams to model different outcomes based on various investment scenarios that align with CPG partnership goals. Demand Tracking: Build systems to monitor business performance and identify what drives weekly, monthly, quarterly, and annual results compared to targets. Internal Planning Support: Work closely with finance and sales operations to set and refine internal revenue goals. What Makes This Role Appealing Ownership: Opportunity to design new tools and processes that improve how internal teams operate. Data Focus: Work with varied data sources and combine them to deliver accurate revenue forecasts. Problem Solving: Tackle ambiguity and transform challenges into practical solutions. Collaboration: Join forces with a diverse group to reach shared objectives. Locations San Francisco, CA; New York, NY; Chicago, IL; Seattle, WA; Los Angeles, CA; Washington D.C.