Agent Success Manager

About KastleKastle is revolutionizing consumer lending through an innovative AI operating system, focusing initially on mortgages. Collaborating with leading mortgage lenders across the nation, we empower them to enhance their contact center and compliance operations with our AI-driven voice agents. Supported by prominent investors including Y Combinator, Commerce Ventures, and industry leaders from Snapdocs, Google, and WePay, we are at the forefront of redefining the lending landscape.About the RoleThis is a pivotal moment to join our dynamic team. With a remarkable 40x growth in usage over the past six months, our Agent Success team is instrumental in optimizing customer engagement and product value. You will work closely with clients to facilitate deployments, drive adoption, and ensure they have the insights and tools necessary for success. Collaborating with Engineering and Sales, you will identify client needs, tackle challenges, and influence the real-world performance of our technology. This role is a blend of relationship management and execution, perfect for individuals who thrive in fast-paced environments and want to make a significant impact at a rapidly growing company.What You’ll DoManage end-to-end deployments: define requirements, customize agents, establish success metrics, oversee the roadmap, and guide clients from contract signing to full-scale adoption.Act as a strategic advisor to C-suite executives and senior leaders at major financial institutions, influencing AI roadmaps and leading discussions that shape operational deployment.Establish strong relationships and lead critical conversations about compliance risks, operational redesign, systems integration, and enhancing borrower experiences.Translate client needs into effective AI solutions, collaborating with engineering teams to build, test, and refine agents handling millions of interactions.Monitor account health through usage metrics, proactively identify risks, and implement retention and expansion strategies before issues arise.Work with engineering to provide data-driven feedback that translates user challenges into product improvements.Contribute to establishing playbooks, hiring standards, and operational guidelines to scale the Agent Success team as Kastle continues to grow.What You'll BringWe seek individuals who have experience managing complex, high-stakes projects and are eager to transition from advisory roles into hands-on execution. Your ability to cultivate relationships and drive initiatives will be key to your success in this position.

Join Decagon as a Customer Success Manager, a pivotal role in our Agent Success team. You will partner with clients to ensure the effective deployment and utilization of our cutting-edge conversational AI technology, fostering lasting relationships that drive substantial value. Collaborate with diverse teams to understand customer needs, optimize their experiences, and contribute to the evolution of our product offerings. As a key player in a fast-paced environment, you will be instrumental in transitioning our customers from initial deployment to successful adoption and impactful outcomes.

About Slash FinancialAt Slash Financial, we are revolutionizing the landscape of business banking, ensuring that financial infrastructure aligns seamlessly with the operational realities of businesses. Our innovative approach blends the dependability of traditional banking—offering high yields, competitive rewards, and robust security—with unique, industry-focused features designed to enhance efficiency, competitiveness, and profitability.Since our inception in 2021, we have emerged as one of the fastest-growing fintech companies globally, facilitating over three billion dollars annually in business transactions across diverse sectors. Our impressive roster of investors includes Menlo Ventures, NEA, Y Combinator, Stanford University, and the creators of Tinder and Plaid. Although we are headquartered in San Francisco, our culture thrives on collaboration and in-person interactions.As we continue to expand, we are on the lookout for a meticulous and driven Customer Success Agent to enhance our dynamic team!Your Role: In this pivotal position, you will ensure that our customers enjoy an outstanding experience while upholding our platform's compliance standards.Responsibilities:Manage customer success and support operations, collaborating closely with product, sales, and engineering teams.Document and automate customer operation processes whenever feasible.Provide customer support as the initial point of contact for inquiries via phone, email, and dashboard.Troubleshoot account issues, guide customers through onboarding, and efficiently resolve inquiries.Review new customer onboarding applications.Create FAQs and internal playbooks to streamline the customer experience.Handle inbound support tickets and calls with professionalism and empathy.Qualifications:Preferred: 2+ years in financial services, customer support/success, or sales/BDR experience.Exceptional attention to detail and outstanding written/verbal communication skills.Comfortable managing sensitive information and maintaining discretion.Able to work independently, prioritize tasks, and meet deadlines.

Join Casa as a Member Success Manager and take the lead in ensuring our members receive unparalleled support and guidance. In this pivotal role, you will be the primary point of contact for our members, helping them navigate their experience with our platform and maximizing their success. Your expertise will be essential in fostering relationships, understanding member needs, and delivering tailored solutions that enhance their journey.

ABOUT THE ROLE:As an AI Engineer at Varick, you will take charge of designing and optimizing the intelligence layer within our enterprise operations. This involves creating agent systems that efficiently handle thousands of transactions, make classification decisions, and learn from human interactions.This position is suited for engineers with extensive experience in LLMs, agent architectures, and evaluation systems. You have successfully developed agent workflows that operate in production, not merely in demo environments. Your expertise includes prompt engineering, retrieval, tool calling, multi-agent orchestration, and the evaluation frameworks necessary for deploying trustworthy AI systems in enterprise settings.WHAT YOU'LL DO:• Design and implement agent architectures that tackle complex enterprise workflows, focusing on multi-step reasoning, tool calling, and exception handling.• Develop and sustain evaluation systems that ensure agent quality, accuracy, safety, and groundedness.• Create robust prompt systems, retrieval pipelines, and context engineering strategies to ensure reliable agent performance.• Establish feedback loops that empower agents to learn from human corrections and enhance their functionality over time.• Optimize inference costs and latency for production workloads to ensure efficiency.• Define and uphold best practices for agent reliability, observability, and governance.• Stay updated with the latest models, frameworks, and research to ensure impactful deployments into production.WHAT WE'RE LOOKING FOR:• At least 3 years of software engineering experience, with a minimum of 1–2 years dedicated to LLM applications or AI systems in a production environment.• Practical experience in constructing agent workflows featuring tool calling, retrieval, and multi-step reasoning.• A profound understanding of prompt engineering, context engineering, and methods to elicit reliable behavior from LLMs.• Experience in developing evaluation systems to assess AI output quality.• Proficient in Python with a solid foundation in backend engineering principles.• You have delivered AI features to actual users and have navigated challenges such as hallucinations, edge cases, accuracy drops, and cost management.• Must be based in San Francisco.

At Via, we are revolutionizing transportation on a global scale. Our mission is to enhance daily commutes and minimize the environmental impact of travel — and we have ambitious goals to achieve.As our new Partner Success Manager, you will be the primary representative of Via for our partners, both internally and externally. In this dynamic and impactful role, you will forge authentic and sustainable relationships with our partners, transforming these connections into avenues for long-term revenue growth. You will act as a trusted advisor, offering strategic insights on operational, go-to-market, and product matters. In parallel, you will advocate for our partners within Via, pushing for innovative products and capabilities to expand their service offerings.

As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.

Jobs for Humanity is hiring a Customer Success Agent to support customers in the Latin American region. This role is based in San Francisco and centers on building strong relationships with clients, acting as their main contact for questions and support. Role overview The Customer Success Agent serves as the first point of contact for customers, providing guidance and resolving issues as they arise. The position focuses on delivering attentive service and ensuring each customer feels supported throughout their experience. What you will do Respond to customer inquiries and offer timely assistance Work to maintain high levels of satisfaction among clients in the Latin American market Support the company’s mission to empower individuals through excellent service Requirements Strong commitment to customer satisfaction Ability to communicate effectively and help others Interest in serving the Latin American market

As a Scaled Customer Success Manager at Culture Amp, you will play a pivotal role in driving customer satisfaction and success through innovative strategies and solutions. Your expertise will empower our customers to derive maximum value from our platform, ensuring they achieve their desired outcomes.In this position, you will leverage data-driven insights to foster relationships with clients, providing guidance on best practices and product utilization. You will work collaboratively with cross-functional teams to enhance the customer journey and contribute to our mission of improving employee engagement and organizational culture.

ABOUT THE ROLE:As a Full Stack Engineer at Varick Agents, you will play a pivotal role in developing the foundational infrastructure and product interfaces that drive our agent deployments. While this position is not client-facing, your contributions will ensure that each deployment is executed with enhanced speed, reliability, and consistency.This dynamic role requires you to engage with backend services, APIs, data pipelines, and user interfaces. Your responsibilities will include creating the orchestration layer for agent execution and developing the dashboards and controls utilized by clients, ensuring that every line of code you write supports real enterprise operations.WHAT YOU'LL DO:Develop and manage backend services for agent orchestration, tool activation, and workflow execution.Design and implement product interfaces for agent monitoring, human-in-the-loop controls, and client dashboards.Construct data pipelines that integrate with various enterprise systems such as ERPs, CRMs, and data warehouses.Create internal tools that expedite deployment processes and minimize engineering time for individual clients.Ensure the reliability, observability, and performance of production systems.Collaborate closely with Frontend Developers to transform client-specific solutions into reusable platform capabilities.WHAT WE'RE LOOKING FOR:At least 3 years of experience in software engineering, specifically in building production systems.Strong understanding of backend fundamentals including APIs, databases, cloud infrastructure, and distributed systems.Proficiency in full stack development, capable of creating both backend services and the UI that interfaces with them.Production experience with Python.Familiarity with cloud infrastructures such as AWS, GCP, or Azure, including containers, managed databases, and CI/CD practices.A commitment to code quality, testing, and the deployment of stable solutions.HELPFUL EXPERIENCE:Experience integrating with enterprise systems (REST/SOAP APIs, webhooks, ETL pipelines).Knowledge of large language model APIs and agent frameworks.Frontend development experience with technologies like React or Next.js.Experience with Infrastructure as Code tools like Terraform or Pulumi.Background in building multi-tenant SaaS or platform products.Experience in startup or early-stage environments.WHY VARICK:Join an innovative team at Varick Agents where you can make a significant impact through your engineering expertise.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA

At Via, we're on a mission to revolutionize global transportation through innovative technology. Our ambitions extend from enhancing individual daily commutes to significantly reducing our collective environmental impact. As a Senior Partner Success Manager, you will represent Via to our partners, playing a pivotal role both internally and externally. Your primary responsibility will be to cultivate meaningful, long-lasting relationships with our partners, transforming these connections into sustainable revenue growth opportunities. You'll act as a trusted advisor, offering strategic insights on operational, market-entry, and product-related challenges, while also advocating for our partners within Via to promote the expansion of their services.

We are seeking an enthusiastic and dynamic Manager of Scaled Customer Success to join our team at Notion Labs Inc. In this pivotal role, you will drive the success of our customer base through innovative strategies and exceptional service. Your leadership will inspire a team dedicated to enhancing customer experience and engagement. If you are passionate about customer success and have a track record of managing teams effectively, we want to hear from you!

As a Staff Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their goals while leveraging our innovative background check solutions. Your expertise will be essential in building lasting relationships, guiding customers through their journey, and maximizing the value they receive from our services. In this role, you will lead a team of Customer Success Managers, develop best practices, and implement strategies that enhance customer engagement and satisfaction. You will collaborate with cross-functional teams to ensure that our customers receive exceptional service tailored to their needs.

Role Overview AirGarage is looking for a Partner Success Manager focused on the North Region. This role can be based in San Francisco or remote within the United States. The main goal: support and grow relationships with partners using AirGarage’s parking solutions. What You Will Do Onboard new partners, guiding them through setup and early adoption. Provide ongoing support to ensure partners get the most from AirGarage’s services. Spot opportunities for growth and increased value within existing partnerships. Work with internal teams to improve the partner experience and keep efforts aligned with company goals. Location This position is open to candidates in San Francisco or remote across the United States.

At Krea, we are pioneering the future of AI-driven creative tools tailored for artists, designers, and studios. Our vision is to create AI that is not only intuitive and controllable but also fundamentally enhances the creative process. We see AI as a transformative medium that encompasses text, images, video, sound, and even 3D art.We are in search of a Founding Customer Success Manager who will ensure our clients derive significant value from Krea. From initial onboarding to fostering deep and long-lasting adoption, you will collaborate closely with creative teams, guiding them through our workflows while serving as the vital link between customers, our product, and sales teams.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!

Role Overview Prolific is hiring an Enterprise Customer Success Manager for a hybrid role in San Francisco. This position focuses on helping enterprise clients reach their goals with Prolific’s solutions. The manager works closely with internal teams to support customer satisfaction and build lasting partnerships. What You Will Do Onboard new enterprise clients and guide them through initial setup Offer ongoing strategic advice tailored to each client’s needs Identify and pursue opportunities for upselling and cross-selling within existing accounts Collaborate with colleagues across departments to resolve client issues and ensure a smooth experience Who We’re Looking For Experience managing enterprise customer accounts Proactive approach to client relationships Strong interest in customer success and helping clients achieve results