Senior Customer and Technical Support Manager

QuantumSi is seeking a Senior Customer and Technical Support Manager in San Diego, CA. This position leads a committed support team focused on delivering strong customer service and technical assistance. Role overview The Senior Customer and Technical Support Manager shapes support strategies and works to improve the customer experience. The role involves managing a team, setting priorities, and ensuring that technical challenges are addressed promptly and thoroughly. Key responsibilities Lead and mentor the customer and technical support team Develop and implement support strategies to meet organizational goals Enhance customer experience by refining support processes Collaborate with cross-functional teams to resolve complex technical issues What you will bring Experience managing customer and technical support functions Ability to develop strategies that improve service quality Strong leadership skills and a collaborative approach

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA

Deliver exceptional Incident Support and Request Fulfillment for our tailored Software Toolchain environment, which incorporates Git, Gerrit, Jenkins, and Artifactory, alongside a testing cloud environment.Utilize ITIL practices for effective Incident Management to oversee the entire lifecycle of incidents, aiming to restore IT services to users promptly.Implement ITIL Event Management to ensure continuous monitoring of configuration items and services within the Git/Gerrit software toolchain environment.Manage ITIL Request Fulfillment processes to address service requests, typically involving standard changes or inquiries.Monitor and diagnose alerts from the software toolchain environment's monitoring systems.Analyze continuous integration jobs within Jenkins and liaise with stakeholders for troubleshooting when necessary.Maintain thorough documentation of technical solutions and knowledge transfer.Engage in team meetings as needed.Assist in maintenance testing during scheduled downtimes, if required.Provide ongoing support for the software toolchain environment, addressing application tool issues, service interruptions, or workflow-related challenges.Conduct knowledge transfer upon assignment completion, if required.

Xometry (NASDAQ: XMTR) is revolutionizing the manufacturing landscape by linking visionary individuals to the manufacturers who can realize their concepts. Our innovative digital marketplace equips manufacturers with essential resources for growth while providing Fortune 1000 buyers access to global manufacturing capabilities.We are in search of driven Mechanical Engineers to take on the role of Technical Account Managers (TAMs). As TAMs, you will be integrated into our key accounts, serving as an extension of their engineering teams. This position uniquely combines customer interaction, technical knowledge, and operational execution. While reporting to Operations, you will collaborate closely with the Sales team to foster growth and enhance customer satisfaction.Join us in this exciting opportunity with a vibrant and expanding company at the forefront of digital manufacturing. If you are a passionate Mechanical Engineer committed to customer success and eager to make a significant impact, we encourage you to apply.

Location: San Diego, CA About Brain Corporation Brain Corporation develops advanced AI technology for the robotics industry. Based in San Diego, the company builds autonomous systems that improve real-world operations. The BrainOS® Robotics Platform helps businesses keep products well-stocked and shelves organized, while also supporting cleanliness in commercial spaces. Over 30,000 Autonomous Mobile Robots (AMRs) powered by BrainOS® are deployed worldwide. Investors include SoftBank Vision Fund, Clearbridge, and Qualcomm Ventures. Role Overview The Senior Technical Support Engineer IV (TSE IV) joins the Technical Support Team to help ensure Brain Corporation's robots perform reliably in customer environments. This role requires strong knowledge of both hardware and software systems, as well as experience with proactive monitoring and advanced data analysis on cloud-based platforms. What You Will Do Troubleshoot and resolve complex technical issues affecting autonomous robots in the field Lead advanced investigations and implement solutions to optimize customer operations Monitor robot performance and analyze data using cloud tools Act as the main point of contact between customers and engineering teams Advocate for customer needs and influence product direction Mentor junior engineers within the support team Lead key projects and contribute to strategic planning for the Technical Support group Who We’re Looking For Experience with both hardware and software troubleshooting Ability to analyze data and monitor systems using cloud-based platforms Strong communication skills for customer and engineering team collaboration Leadership qualities, including mentoring and project leadership

Why Choose PlayStation?At PlayStation, we pride ourselves on being not just the Best Place to Play, but also the Best Place to Work. As a recognized global leader in entertainment, we produce a diverse range of products and services, including the PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and critically acclaimed titles from PlayStation Studios.Our commitment to creating an inclusive environment empowers our employees and celebrates diversity. We invite passionate and innovative individuals to explore our open positions and become part of our expanding global team.The PlayStation brand operates under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.Position: Senior Technical Program Manager – San DiegoIn this pivotal role within the Commerce - Technical Operations team, you will be instrumental in enhancing the availability and performance of PlayStation Store and purchase platforms. You will collaborate closely with service development teams to introduce new and exciting product capabilities while elevating operational excellence for millions of players worldwide.We are looking for an accomplished Technical Program Manager (TPM) who possesses a balanced mix of technical, organizational, and interpersonal skills. You will manage large-scale, cross-functional programs that influence various teams within SIE. This role demands the ability to navigate complex systems, manage dependencies, and deliver results in a dynamic, high-availability environment.

Role Overview Saalex Solutions, Inc. is hiring a Technical Support Specialist in San Diego, California. This role focuses on assisting clients with technical issues and delivering strong customer service. The position centers on troubleshooting both software and hardware problems, walking users through solutions, and helping ensure a smooth experience for every client. What You Will Do Diagnose and resolve software and hardware issues for clients Guide users step by step through technical solutions Support clients to maintain reliable and efficient technology use Location San Diego, California, United States

Join Becton, Dickinson and Company as a Senior Manager of Technical Product Management for our Cloud Data Platform and Reporting team. In this vital role, you'll leverage your expertise to drive product strategy, facilitate collaboration across various teams, and lead innovative solutions that enhance our data capabilities. Your leadership will be instrumental in aligning technical goals with business objectives, ensuring our products meet the evolving needs of our customers.

Join our dynamic team as a Remote Customer Support Representative at Jobs for Humanity, where you will play a vital role in ensuring our customers receive exceptional support. Your main responsibilities will include assisting customers with inquiries, resolving issues, and providing product information with a friendly and professional demeanor. This fully remote position offers the flexibility to work from anywhere while contributing to a mission-driven organization.

Join our dynamic team at Mindlance as a Customer Service Support Representative where you will play a pivotal role in delivering exceptional customer experiences. You will assist customers with inquiries, resolve issues, and provide guidance on our services and products. Your strong communication skills and customer-focused mindset will be key to your success in this role.

Join our dynamic team at Mindlance as a Customer Service Support Representative! In this pivotal role, you will be the first point of contact for our valued customers, providing them with exceptional support and assistance. Your expertise will help resolve inquiries and enhance the overall customer experience.

Join our dynamic team at Mindlance as a Customer Service Support Representative. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries in a timely manner. Your ability to connect with customers and understand their needs will contribute to our mission of delivering outstanding service.

Join our dynamic team at Mindlance as a Customer Service Support Representative. In this pivotal role, you will be the first point of contact for our valued clients, providing exceptional service and support. Your primary responsibilities will include responding to customer inquiries, resolving issues, and ensuring customer satisfaction. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

Join our dynamic team as a Customer Service Support Representative at Mindlance in sunny San Diego! We are dedicated to providing exceptional service and support to our clients, ensuring their needs are met promptly and effectively. As a part of our team, you will handle customer inquiries, resolve issues, and provide a top-notch experience to every client.

Join our dynamic team at Mindlance as a Customer Service Support Representative! In this role, you will provide exceptional support to our customers, addressing inquiries and resolving issues with a focus on delivering outstanding service.We are looking for individuals who are enthusiastic about helping others, possess excellent communication skills, and can thrive in a fast-paced environment. If you are motivated by making a difference in customers' experiences and are eager to learn and grow, we want to hear from you!

Join our dynamic team at Mindlance as a Customer Service Support Representative! In this role, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and ensuring a positive experience. We are looking for enthusiastic individuals who are passionate about customer service and eager to contribute to a collaborative team environment.

Are you driven by a desire to provide exceptional client support while enjoying the flexibility of working from home? Join us as a Client Support Manager at A. O. Garcia Agency, where you can achieve a harmonious work-life balance and foster your professional growth!Why You Should Apply:1. Enhanced Work-Life Integration: Work from the comfort of your home with a flexible schedule tailored to your lifestyle, allowing you to prioritize what matters most.2. Nurturing Community: Become part of a supportive team that champions work-life balance and provides the assistance you need to excel in your career.3. Growth and Mentorship: Benefit from mentorship by seasoned leaders committed to your success, empowering you to thrive in your role and expand your capabilities.Qualifications:• A strong commitment to delivering outstanding customer service experiences.• Excellent communication and interpersonal skills.• Proven ability to lead and motivate teams to achieve exceptional results.• A passion for continuous professional development while maintaining a healthy work-life balance.Ready to take the next step in your career? Join us for a rewarding opportunity that offers flexibility, growth, and an incredible support network. Apply now to become a Client Support Manager and make a difference in your career!All interviews will be conducted via Zoom video conferencing.(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

We are seeking a dedicated and detail-oriented IT Support Analyst to join our dynamic team at stemxpert1. In this role, you will be responsible for providing exceptional technical support and troubleshooting services to our users, ensuring seamless operations of our IT systems.Your expertise will play a crucial role in maintaining our IT infrastructure and enhancing user satisfaction. You will work collaboratively with various teams to resolve issues swiftly and effectively, contributing to our mission of delivering outstanding technology solutions.

As a Technical Product Manager at Veracyte, you will play a pivotal role in shaping innovative solutions that enhance our diagnostic capabilities. You will collaborate closely with engineering, marketing, and clinical teams to ensure our products meet the highest standards of quality and performance. Your technical expertise and strategic vision will be crucial in defining product roadmaps and driving successful launches.

We are seeking a highly skilled SAP Technical Manager to join our dynamic team at Teamwork Corporate. In this pivotal role, you will oversee technical support operations, ensuring the seamless integration and optimization of SAP systems. Your expertise will guide the technical support team in delivering exceptional service and solutions to our clients.The ideal candidate will possess a strong background in SAP technologies, a proactive approach to problem-solving, and excellent leadership skills. You will collaborate closely with cross-functional teams to drive technical excellence and support strategic initiatives.