Technical Support Specialist

Join StemXpert1 as a Technical Support Specialist, where you will play a pivotal role in providing exceptional service and technical assistance to our valued clients. Your expertise will help troubleshoot and resolve issues, ensuring a seamless user experience. We are looking for an individual who is not only technically proficient but also passionate about …

Join Lucid Software, the frontrunner in visual collaboration, where we empower teams to transform ideas into reality. Our core values emphasize innovation, passion, excellence, individual empowerment, initiative, ownership, and teamwork. We are committed to fostering a diverse and inclusive culture that respects everyone. With a hybrid work environment, we support a healthy work-life balance, allowing our team members the flexibility to work remotely, from our offices, or a combination of both.As a Technical Product Support Specialist on our Customer Operations team, you will be the first point of contact for our valued customers. Your role will involve delivering solutions through professional communication and collaboration across teams.In this position, you'll assist in the launch of our latest innovative products and features, impacting users worldwide through our help centers, online communities, and email support. You will work closely with various departments to identify and resolve user issues, enhance our products, and streamline internal operations. As the expert on user engagement, you will build dynamic online communities, foster relationships with active users, and stay updated on online community trends and technologies. You’ll also represent Lucid in social media engagements, translating complex concepts into accessible content. Your contributions will help us create effective customer support resources based on user feedback, analytics, and best practices in user experience.

Join our dynamic team at Collabera as a Technical Support Specialist. In this role, you will provide exceptional customer service and technical assistance to our clients, ensuring that their technical issues are resolved promptly and efficiently. You will work closely with various departments to troubleshoot issues, escalate when necessary, and enhance customer satisfaction.

At Filevine, we are pioneering the future of legal work through our innovative Legal AI solutions. Our platform, powered by LOIS (Legal Operating Intelligence System), integrates data, documents, and workflows into a cohesive system, enabling legal professionals to operate with enhanced clarity and productivity.Filevine's commitment to transforming legal operations has garnered us numerous accolades, including recognition as one of the fastest-growing technology companies by Deloitte and Inc. Our dedicated team of innovators is passionate about driving change and delivering exceptional value to our users.Position OverviewThe Email Support team is vital in ensuring our customers receive top-tier assistance with their daily challenges. We seek candidates who are enthusiastic about providing exemplary support and possess a deep understanding of Filevine's products and their applications. Your responsibilities will include resolving customer issues, training team members, creating documentation, and maintaining a high standard of customer service. We value empathetic individuals with strong technical skills who excel at problem-solving and customer satisfaction.This role is based at our Salt Lake City office, reporting to the Director of Customer Support. The Email Support team collaborates closely with various departments, including the Technical Support (Live Help) Team, offering ample opportunities for career progression.

Join our dynamic team at Collabera as a Technical Support Specialist who is fluent in Portuguese. This exciting role involves providing exceptional technical assistance to our clients, ensuring their satisfaction through effective problem-solving and support. If you are passionate about technology and enjoy helping others navigate technical challenges, we want to hear from you!

Join our dynamic team as a Bilingual Technical Support Specialist where you will utilize your French language skills to assist customers with technical inquiries and provide exceptional service. You will be responsible for troubleshooting issues, offering solutions, and ensuring customer satisfaction through effective communication and problem-solving skills.

Join our dynamic team at stemxpert1 as a Helpdesk Support Specialist, where you will be the first point of contact for technical assistance. Your role will involve troubleshooting hardware and software issues, providing exceptional customer service, and ensuring a smooth user experience for our clients.As a key member of our support team, you will have the opportunity to develop your technical skills while assisting users with their IT needs. We value innovation and encourage our team members to bring their ideas forward.

Gong harnesses the power of AI to revolutionize how revenue teams succeed. Our Gong Revenue AI Operating System integrates data, insights, and workflows into a single, reliable platform that observes, guides, and collaborates with the most effective revenue teams globally. With the Gong Revenue Graph, AI-driven intelligence, specialized agents, and trusted applications, Gong empowers over 5,000 companies worldwide to gain deep insights into their teams and customers, automate critical sales processes, and close more deals effortlessly. For further details, please visit www.gong.io.At Gong, you will be part of a forward-thinking company built on innovative products, ambitious goals, and a passionate workforce. We are shaping the future of revenue intelligence and seek individuals eager to contribute to what lies ahead. You will collaborate with a team that dreams big, moves rapidly, and deeply values craftsmanship and camaraderie. At Gong, transparency and trust are foundational principles, and everyone has the chance to make a significant impact. If you're looking to grow, challenge yourself, and engage in work that genuinely matters, Gong is the place for you to achieve the best results in your career.As a Technical Support Associate, you will be pivotal in enhancing the Gong customer experience, creating #ravingfans by delivering exceptional and consultative support for our clients. Our Support Associates are proactive, innovative, and equipped to tackle current customer challenges while strategically thinking to delight our customers in the long run. We operate on a hybrid working model, defined as three days a week in our Lehi, UT office.

Join our dynamic team at Collabera as a Technical Support Business Analyst, where you will play a key role in bridging the gap between technology and business needs. Your expertise will help us enhance customer satisfaction through effective technical support and thorough analysis of business processes. This position offers an exciting opportunity to contribute to our innovative solutions while working closely with cross-functional teams.

Why Join Us?Brex is revolutionizing the way businesses manage their spending with our AI-driven spend platform. We empower companies—from startups to large enterprises like DoorDash, Flexport, and Compass—to gain control over their finances through integrated corporate cards, banking solutions, and global payments, complemented by user-friendly software for travel and expenses.At Brex, we challenge conventional thinking and encourage collaboration among some of the industry's brightest talents. We are dedicated to fostering a diverse workforce and an inclusive culture, believing that your potential is limitless. We equip you with the necessary resources, tools, and support to propel your career forward.Customer Experience at BrexThe Customer Experience (CX) team is the frontline of the Brex brand, directly influencing customer growth and retention. We provide swift, personalized support while gathering insights that inform product development and policy changes. We work with urgency, empathy, and accuracy to ensure our customers succeed, while also shaping the future of Brex. If you are passionate about solving impactful challenges for ambitious clients, then CX is the perfect fit for you.Your RoleAs a Support Specialist I at Brex, you will play a pivotal role in ensuring our customers are satisfied and productive. You will collaborate closely with Sales, Product, and Engineering teams to establish high standards of customer service, always communicating with empathy and respect.Where You’ll WorkThis role is fully remote, based in Salt Lake City.Key ResponsibilitiesResolve customer inquiries promptly and thoughtfully via email, phone, and chat, leveraging AI tools to enhance service quality and efficiency.Craft personalized, thoughtful responses to a diverse range of customer requests.Analyze incoming requests, identify trends in customer issues, and share insights with the team.Document and report bugs to the Engineering teams for resolution.Contribute actively to team objectives and celebrate successes together.Support the ongoing learning and success of your team by sharing knowledge, mentoring, and assisting with documentation.

Addepar seeks an IT Support Specialist based in Salt Lake City, UT. The role centers on assisting both clients and internal team members with a range of technical issues, ensuring daily technology operations run smoothly and systems remain dependable. Key Responsibilities Troubleshoot and resolve hardware and software issues for users Support clients and colleagues with technology-related questions Contribute to the ongoing reliability and efficiency of IT systems Who Succeeds in This Role This position suits individuals who enjoy working with technology and take satisfaction in helping others overcome technical challenges.

About Cottonwood Residential Cottonwood Residential is a real estate firm focused on the multifamily sector. The company manages and enhances communities nationwide, drawing on deep experience in asset and property management. Operational excellence guides every part of the growing portfolio. Role Overview: IT Support Specialist The IT Support Specialist joins the Cottonwood Technology Team (CTT) to help maintain and support the company's technology infrastructure. This role works closely with both corporate office staff and property teams, providing daily technical support and working to ensure a smooth user experience across company systems. This is a full-time, hourly position based at the corporate office in Salt Lake City, Utah. What You Will Do Deliver responsive technical support to employees at the corporate office and property locations Troubleshoot and resolve issues across various systems and devices Communicate technical information clearly and professionally to users with varying levels of expertise Collaborate with team members to maintain and improve IT operations What Helps You Succeed Ability to adapt and manage multiple priorities at once Strong relationship-building skills and a proactive approach to problem solving Clear, professional communication Skill in translating complex technical concepts into straightforward solutions Friendly, approachable manner when assisting others

Join our dynamic team at Collabera as a Technical Support and Business Analyst. In this pivotal role, you will provide exceptional technical support while analyzing business processes to enhance our IT solutions. Your expertise will help bridge the gap between technical teams and business stakeholders, ensuring efficient operations and high-quality service delivery.

About the Role iCapital Network is on the lookout for a skilled Analyst to become a vital part of our Platform Technology Support team. This team plays a crucial role in delivering technical assistance to our expanding clientele of financial advisors and individual investors, all aimed at fostering an exceptional user experience. The ideal candidate will possess a robust client-focused mindset coupled with technical expertise, thriving in a dynamic, collaborative, and entrepreneurial atmosphere. You will be tasked with researching, collaborating, and resolving technical challenges related to iCapital's integrated platform. If you excel in a multi-disciplinary team environment and are excited to work in a fast-paced setting, we encourage you to apply! Key Responsibilities Promptly respond to client support requests and provide updates throughout the troubleshooting process. Conduct initial triage of support inquiries, resolving issues or escalating them to the appropriate secondary support teams. Accurately document troubleshooting steps and create knowledgebase articles in our CRM system. Collaborate with Client Sales teams on emerging technical issues and communicate resolutions effectively. Utilize various technical tools for troubleshooting related to APIs, databases, and data retrieval. Assist the support team in streamlining processes and developing new methods for issue tracking. Proactively manage assigned support requests and work closely with engineers across multiple teams to resolve problems. Educate internal departments on best practices for addressing technical issues. Engage in initiatives surrounding the rollout of new system capabilities and functionalities. Collect and synthesize customer feedback, collaborating with other departments to enhance the user experience. Create documentation for new product solutions and improvements to existing technology, as well as resources to assist staff in identifying technical issues.

Join our dynamic team as a Customer Service Technical Support Representative at CenturyLink, a leader in connectivity and communication solutions. In this entry-level position, you will play a crucial role in assisting customers with technical inquiries and providing exceptional service. Your ability to troubleshoot issues and deliver solutions will help enhance the customer experience.

Join our dynamic team at CenturyLink, Inc. as a Customer Service Technical Support Representative! In this role, you will be the first point of contact for our valued customers, assisting them with technical inquiries and providing exceptional service. Your contributions will be crucial in ensuring customer satisfaction and fostering long-term relationships.

CGS Federal seeks a Litigation Support Specialist (Paralegal III) to join its team in Salt Lake City, UT. This role helps legal teams manage the flow of litigation by handling essential casework and ensuring accuracy throughout the process. Key Responsibilities Organize and maintain case files, keeping records accurate and current Conduct legal research to assist attorneys with active cases Track compliance with relevant laws and regulations Location This position is based in Salt Lake City, UT.

Join our team as a Service Support Representative 2, where you will be the front line of support for our clients. In this role, you will leverage your problem-solving skills to assist customers with their inquiries and technical issues. This is a fantastic opportunity for individuals looking to grow their careers in customer service and technical support.

Join Our Legal Team as a Litigation Support Specialist (Paralegal III)Full-Time | Experienced | Salt Lake City, UTAt CGS Federal, we are on the lookout for a skilled and motivated Paralegal to enhance our legal support for a prominent federal agency based in Salt Lake City, UT. In this dynamic role, you will utilize your expertise to assist our federal attorney team with various litigation support tasks, including legal research, document preparation, and more. CGS is committed to bringing together talented and innovative individuals to tackle government challenges using advanced technology. We value collaboration and proactive problem-solving, and we encourage our employees to grow professionally through diverse learning opportunities.

Join Our Dynamic Team!At DSI Systems, we leverage over 40 years of expertise in sales enablement and tailored business solutions, driving extraordinary value and results for clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Experience a vibrant and fulfilling workplace where you can grow alongside us and make a meaningful impact.Position OverviewThe Retail Support Specialist (RSS) plays a crucial role in delivering direct, hands-on support to AT&T customers within bustling national retail spaces. You will directly engage with customers and retail partners to address account, billing, device, and service inquiries, often in high-pressure, fast-paced environments. To thrive in this position, you must possess strong communication abilities, emotional resilience, comfort with technology, and the capacity to remain composed, precise, and professional amidst the dynamic retail atmosphere. Key Responsibilities: Customer SupportDeliver professional, friendly, and solutions-oriented support to AT&T customers in national retail locations.Resolve inquiries related to billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network problems, and feature functionalities.Effectively operate in high-volume retail settings, maintaining focus, professionalism, and service excellence during peak times and escalated circumstances. Retail Partner SupportAct as the AT&T subject matter expert for retail personnel and third-party labor partners.Serve as the lead AT&T representative for these partners, guiding in-store support for retail escalations.Proactively collaborate with store management to tackle customer issues, enhancing partnership alignment and ensuring a top-tier customer experience.Work Environment & Schedule Requirements This role is performed in a retail setting, requiring standing, walking, and active engagement on the sales floor for up to 8 hours daily.Flexibility to work varied schedules, including evenings, weekends, and holidays, based on business demands.Comfortable working in busy, customer-facing environments with frequent interaction and problem-solving needs.Operational ExcellenceSimultaneously navigate multiple systems while engaging with customers in real time.Accurately document all interactions.Comply with company policies, compliance obligations, and privacy protocols.Aim to meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Implement and uphold approved planograms for mobile devices and signage.Maintain inventory accuracy. Salary: $26 per hour